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Vista do hotel Barceló Marbella
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Mapa e localização

CL De Granadillas. Urb. Guadalmina Alta, s/n   29670 Marbella , Andalucía   España  


Places of Interest

63 km Aeroporto de Málaga-Costa del Sol

100 m Campo de golfe Guadalmina

3 km Playa de San Pedro

2 km Museu do Bonsai

Premios y Reconocimientos

Prizes and awards

Opiniões dos clientes

Não há melhor especialista do que um viajante.

Barceló Marbella

4.0/5 Round Indicators
| 2150 Avaliações

CLASSIFICAÇÃO TOTAL

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CLASSIFICAÇÃO DETALHADA

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Relação qualidade/preço

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Localização

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Qualidade do sono

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Quartos

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Limpeza

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Serviço


Opiniões

Excelente

50% Complete

1080

Muito bom

31% Complete

672

Normal

11% Complete

243

Mau

4% Complete

95

Péssimo

2% Complete

60

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Ordenar por

    Round Indicators
    Lifelife San Pedro de Alcantára, Espanha. 05/07/2019 Família

    “Muito agradável!”

    Embora seja um hotel grande, a qualidade do serviço e a simpatia do pessoal (director de relações públicas sempre atento) tornam sempre as nossas estadias muito agradáveis! É o nosso hotel de eleição há mais de 10 anos, sempre que vamos de férias para esta zona! Altamente recomendado!

    BarceloMarbella, Director de Relaciones con Clientes do(a) Barcelo Marbella, respondeu a esta avaliação
     Dear Guest. We first would like to thank you for making our Barceló Marbella your preferred choice for your holidays in Marbella , it is always a pleasure to welcome back our most loyal guests year after year. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Once again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Kind regards Jose A. Guerrero Guest Experience Manager

    Round Indicators
    Fearless17498385476 05/04/2019 Romântica

    “Boa estadia”

    Hotel agradável. Correu tudo bem. Um local mais descansado e afastado do centro da cidade. Uma estadia para quem Gosta de golf. Campo mesmo em frente. Um se não é o preço de 15€ noite pelo parque. Muito exagerado.

    BarceloMarbella, Director de Relaciones con Clientes do(a) Barcelo Marbella, respondeu a esta avaliação
     Dear Guest We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Marbella was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. The price of the parking is in the price line of the car parks in our area, the offer for our customers of €15 per day is in comparison with them, very economical. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards Jose A. Guerrero Guest Experience Manager

    Round Indicators
    PatriciaB7725 Cascais, Portugal. 05/02/2019 Romântica

    “Parque pago”

    O hotel é bastante agradável, os quartos muito bem limpos, a casa-de-banho tinha o pequeno problema e que não fechava bem a porta e quando me apercebi tinha o chão todo cheio de água. O que tenho a lamentar é de verdade não Intendo como um hotel destes tem um parque de estacionamento que fica em 15€ por noite. Realmente acho que deveriam reavaliar esta situação.

    BarceloMarbella, Director de Relaciones con Clientes do(a) Barcelo Marbella, respondeu a esta avaliação
     Dear Patricia We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced . However, we do not seem to find records that our staff had been made aware of that while staying with us; naturally we would have changed you to another room. Thank you once again for making us your choice hotel and for your constructive comments, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards Jose A.Guerrero Guest Experience Manager

    Round Indicators
    Curiosity59284940985 Póvoa de Varzim, Portugal. 03/09/2019 Romântica

    “Boa estadia, descanso.”

    Bom hotel, não gostei parque pago e o facto de trem exigido o pagamento obrigatório na entrada, depois de terem pedido apresentação de cartão de crédito. De resto muito bom, bons quartos e bom pequeno-almoço

    BarceloMarbella, Director de Relaciones con Clientes do(a) Barcelo Marbella, respondeu a esta avaliação
     Dear guest. Thank you for sharing your feedback on your recent stay experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Thank you for pointing out the beauty and comfort of our accommodations designed to make our guests' stay as comfortable as possible, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday expérience, we are therefore very pleased to read that you were satisfied with yours. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. kind regards Jose A. Guerrero Guest Experience Manager

    Round Indicators
    CFAU2 Região Central de Portugal, Portugal. 01/19/2019 Negócios

    “Os pormenores fazem a diferença ”

    Hotel que não surpreendeu, mais um igual a tantos outros. A comida normal, nos 4 dias em nada foi diferente, os funcionários foram sempre prestativos mas pouco simpáticos (o normal em Espanha). Longe da praia e do centro. A piscina é bonita. No entanto alguns pormenores revelaram-se importantes: algumas zonas do hotel a precisar de mais cuidados, junto à piscina. No meu quarto a porta da varanda nunca fechou mas nenhum funcionário verificou (só quando algum hóspede se queixa é se apercebem?). Num dos dias a sanita não foi devidamente limpa, não reposeram sacos higiénicos., a toalha de chão só foi reposta no último dia, todos os dias o chão molhado e não se aperceberam? Desleixo...

    marbellabar, Director de Relaciones con Clientes do(a) Barcelo Marbella, respondeu a esta avaliação
     Dear Guest. We are sorry to have not lived up to your expectations and that your experience with us will make you think that we are one more hotel. The Barceló Marbella team works to make every stay in our hotel a unique experience. We apologize if we did not succeed on this occasion. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future occasion please do not hesitate to contact our Reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards Jose A. Guerrero Guest Experience Manager

    CLASSIFICAÇÃO

    Round Indicators

    • maio 7 2019
    • San Pedro de Alcantára, Espanha
    • Família

    Lifelife

    “Muito agradável!”


    Embora seja um hotel grande, a qualidade do serviço e a simpatia do pessoal (director de relações públicas sempre atento) tornam sempre as nossas estadias muito agradáveis! É o nosso hotel de eleição há mais de 10 anos, sempre que vamos de férias para esta zona! Altamente recomendado!


    BarceloMarbella, Director de Relaciones con Clientes do(a) Barcelo Marbella, respondeu a esta avaliação
    Dear Guest. We first would like to thank you for making our Barceló Marbella your preferred choice for your holidays in Marbella , it is always a pleasure to welcome back our most loyal guests year after year. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Once again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Kind regards Jose A. Guerrero Guest Experience Manager

    CLASSIFICAÇÃO

    Round Indicators

    • maio 4 2019
    • Romântica

    Fearless17498385476

    “Boa estadia”


    Hotel agradável. Correu tudo bem. Um local mais descansado e afastado do centro da cidade. Uma estadia para quem Gosta de golf. Campo mesmo em frente. Um se não é o preço de 15€ noite pelo parque. Muito exagerado.


    BarceloMarbella, Director de Relaciones con Clientes do(a) Barcelo Marbella, respondeu a esta avaliação
    Dear Guest We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Marbella was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. The price of the parking is in the price line of the car parks in our area, the offer for our customers of €15 per day is in comparison with them, very economical. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards Jose A. Guerrero Guest Experience Manager

    CLASSIFICAÇÃO

    Round Indicators

    • maio 2 2019
    • Cascais, Portugal
    • Romântica

    PatriciaB7725

    “Parque pago”


    O hotel é bastante agradável, os quartos muito bem limpos, a casa-de-banho tinha o pequeno problema e que não fechava bem a porta e quando me apercebi tinha o chão todo cheio de água. O que tenho a lamentar é de verdade não Intendo como um hotel destes tem um parque de estacionamento que fica em 15€ por noite. Realmente acho que deveriam reavaliar esta situação.


    BarceloMarbella, Director de Relaciones con Clientes do(a) Barcelo Marbella, respondeu a esta avaliação
    Dear Patricia We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced . However, we do not seem to find records that our staff had been made aware of that while staying with us; naturally we would have changed you to another room. Thank you once again for making us your choice hotel and for your constructive comments, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards Jose A.Guerrero Guest Experience Manager

    CLASSIFICAÇÃO

    Round Indicators

    • março 9 2019
    • Póvoa de Varzim, Portugal
    • Romântica

    Curiosity59284940985

    “Boa estadia, descanso.”


    Bom hotel, não gostei parque pago e o facto de trem exigido o pagamento obrigatório na entrada, depois de terem pedido apresentação de cartão de crédito. De resto muito bom, bons quartos e bom pequeno-almoço


    BarceloMarbella, Director de Relaciones con Clientes do(a) Barcelo Marbella, respondeu a esta avaliação
    Dear guest. Thank you for sharing your feedback on your recent stay experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics Thank you for pointing out the beauty and comfort of our accommodations designed to make our guests' stay as comfortable as possible, being fully aware that an attractive accommodation plays a key role to our guests' overall holiday expérience, we are therefore very pleased to read that you were satisfied with yours. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. kind regards Jose A. Guerrero Guest Experience Manager

    CLASSIFICAÇÃO

    Round Indicators

    • janeiro 19 2019
    • Região Central de Portugal, Portugal
    • Negócios

    CFAU2

    “Os pormenores fazem a diferença ”


    Hotel que não surpreendeu, mais um igual a tantos outros. A comida normal, nos 4 dias em nada foi diferente, os funcionários foram sempre prestativos mas pouco simpáticos (o normal em Espanha). Longe da praia e do centro. A piscina é bonita. No entanto alguns pormenores revelaram-se importantes: algumas zonas do hotel a precisar de mais cuidados, junto à piscina. No meu quarto a porta da varanda nunca fechou mas nenhum funcionário verificou (só quando algum hóspede se queixa é se apercebem?). Num dos dias a sanita não foi devidamente limpa, não reposeram sacos higiénicos., a toalha de chão só foi reposta no último dia, todos os dias o chão molhado e não se aperceberam? Desleixo...


    marbellabar, Director de Relaciones con Clientes do(a) Barcelo Marbella, respondeu a esta avaliação
    Dear Guest. We are sorry to have not lived up to your expectations and that your experience with us will make you think that we are one more hotel. The Barceló Marbella team works to make every stay in our hotel a unique experience. We apologize if we did not succeed on this occasion. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future occasion please do not hesitate to contact our Reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards Jose A. Guerrero Guest Experience Manager

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