Praia do hotel Occidental Grand Papagayo Resort

Occidental Papagayo - Adults only

Texto: 44146 Resort luxuoso só para adultos com tudo incluído, envolvido pela maravilhosa paisagem natural de Golfo de Papagayo. Blvd. Playa Hermosa 800mts al norte | 48-5000 Golfo de Papagayo | Guanacaste | Costa Rica
+ 50 626 908 000 + 50 626 720 057
Occidental Papagayo - Adults only Texto: 44146 4 out of 5 based on 2917 ratings. 2917 user reviews.
Occidental Papagayo - Adults only reviewed by Claudia C on . Hotel razoável Estive no Hotel de 23/06/2013 a 28/06/2013. A suíte era confortável, no entanto, o banheiro não me agradou porque era escuro e o ralo da banheira entupido. A limpeza deixou a desejar. A comida do... Rating: 3
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Occidental Papagayo - Adults only

Blvd. Playa Hermosa 800mts al norte   48-5000 Golfo de Papagayo   Guanacaste   Costa Rica  


Pontos de interesse

23 km Aeroporto Internacional Daniel Oduber Quirós

31 km Golfo de Papagayo

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Occidental Papagayo - Adults only

4.0/5 Round Indicators
| 2950 Avaliações

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PONTUAÇÃO DOS VIAJANTES

Excelente

34% Complete

1016

Muito bom

33% Complete

989

Normal

16% Complete

494

Mau

9% Complete

266

Péssimo

6% Complete

185

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    Round Indicators
    Raegan D Wisconsin. 02/24/2017 Viagem com amigos

    “All Inclusive? But charge for lots of things!”

    There were 6 of us who traveled to OCCIDENTAL GRAND PAPAGAYO February 11-18. My husband and I have been to several all inclusive resorts and were less than impressed here. First of all there is group check in (like 25 people) unless you pay extra. Then when we finally got to our room our safe didn't work. Got that fixed and our door would not lock. Another couple we were with had a warm refrigerator and no one seemed to care. After 2 hours (now getting dark) we were able to explore. The resort is on a mountain. Views are gorgeous, but walking is killer. Take the shuttle everywhere. Shuttles were prompt and very friendly. Food was not great. We were able to visit every restaurant and they were just ok too. Nothing great. Pool was nice, but no swim up bar and had to depend on a single server for the entire pool area. We were excited to snorkel, but people were stung daily by sting rays so we opted not to. Plus tide comes in each evening and there is literally no beach. Was nice to sit and relax during the day with a breeze, but not much for water sports. In the evening we liked to sit on our balcony (since we upgraded to an ocean view room) and have beers and talk. If you wanted more than the 2 beers in your room daily you had to buy them for $4 each! Room service was $20. We actually went out and bought beer locally to have beer in our room!! =( Each day the resort fogged for bugs. I think it ran them into the rooms. After finding several spiders, roaches etc, we put a towel under the door to try to keep them out. Needless to say we were disappointed. The highlight of our trip was on our last morning we met Ramon (down by the beach bar) and went for a 2+ hour ATV ride. We wished we had gone sooner to see the area for ideas of where to go and what to do. He recommended a reasonably price seafood restaurant 5 minutes from the resort. We went and it was very good, and the sunset was amazing! We did a couple of excursions, nothing special besides the ATV ride. My husband and I would like to go back in a few years, but not to the OCCIDENTAL GRAND PAPAGAYO.
    Round Indicators
    738robertag Somens. 02/23/2017 Viagem com amigos

    “We love hills to walk but may be issue with some”

    We love hills to walk but may be issue with some disabled or elderly. They have a shuttle if you like. They come when you call. Beautiful birds and animals. Workers very ,very friendly and hospitable.

    Jean Marie P, Director General do(a) Occidental Papagayo - Adults only, respondeu a esta avaliação
     Dear 738robertag Thank you for the great feedback of your recent holiday experience at our Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Kind Regards, Mr. Jean Marie P General Manager

    Round Indicators
    Lynn B 02/21/2017 Viagem com amigos

    “Hotel is beautiful but disappointing - go see Larry!”

    This hotel is absolutely beautiful and the food is good. If you have gone to other all-inclusives and enjoy a big pool with a bar and fun pool activities this isn't the place for you. On the last day of our trip we asked for the volleyball net to be put up. It was 1:00 p.m. We were told we had to wait until 3. 18 people played volleyball when it was finally put up. There was this little building by the pool - everyday it was set up like a bar and everyday there was no one working in it. If you travel with a large group - and like to eat together - this isn't the place for you. There were 11 of us in our group. We could never sit together in the little buffet restaurant. At the Asian specialty restaurant we could not sit together and they broke us up into 2 reservations. They were able to accommodate both groups but we were on opposite sides of the wall. Same thing happened at the grill the next night but the employees saved it for us. If you like to workout in a clean and well maintained gym - this isn't the place for you. The equipment is beat and not cleaned. They don't have enough hand towels at the resort so on the 2 days there weren't enough hand towels in my room I had to go to the front desk. 1 day I left with nothing and 1 day 1 left with 3 wash clothes. Speaking of towels... If you like clean towels - this isn't the place for you. They need more towels as they were frequently out especially in the morning and in the afternoon. The employees would bring towels out to help recover but it is so silly that a hotel on the beach would not have enough towels. The best part of the trip was Larry, the tour guide on the beach, Nope the best tour guide isn't in the hotel you have to go down to the beach to meet him. It is worth it! We booked 2 excursions and had a blast and the 2 places we had lunch could accommodate all 11of us - something that the Occidental Papagayo could not or would not do.

    Jean Marie P, Director General do(a) Occidental Papagayo - Adults only, respondeu a esta avaliação
     Dear Lynn B; Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We would like to apologize for any situation you might had during your stay with us. We regret reading about our activities staff inefficiency when you want to play volleyball. We will talk to them in order to be more proactive and efficient. On the other hand we have taken good note of your remark regarding groups accommodation in our restaurants and regret reading your dissatisfaction, our staff shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services so as to avoid receiving this kind of feedback in the future, sometimes on high seasons it tends to be a little difficult to accommodate large groups and would like your understanding about it. In relation to the incidents regarding the cleaning of gym, we would like to offer our sincere apologies as clearly we were not performing to our usual standards on this occasion; I would like to inform you that since receiving your review a meeting has been held with our entire house keeping department with your review being used as the example to guarantee nothing like this ever happens again at our hotel in any public area and we thank you for bringing them to our attention as we have taken them extremely seriously and have learned from them. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind Regards, Mr. Jean Marie P General Manager

    Round Indicators
    154992Christine_B Kingston, Canadá. 02/21/2017 Romântico

    “Wonderful service!!”

    My husband and I travelled to this resort the week of Feb 13, 2017. The grounds are nice, views are spectacular. Cannot say enough about the wonderful service and great food. We ate at the a la carte restaurants 5 times during the week which were great, the Oriental being our favorite. The food was great in all the restaurants, and the drinks were always great. The complaints we had were about the lack of washrooms by the beach, and the bar is a distance as well. The beach was a disappointment every time I went in the water I was stung by a jellyfish, once very badly. They have a spray bottle with vinegar in it close by so I think this is a common occurrence not sure if it is like this everywhere. The tide also came in everyday in the afternoon so you had to vacate the beach earlier than I wanted.. Our room was the furthest away, the positive was great views, but lots of hills and stairs to go anywhere. The room was Ok, ran out of hot water for a few days, and had little bugs all over our hutch by the coffee machine. Not sure what they were, but I ended up with lots of bites on my legs, not sure if it was room or beach. Went on a few excursions enjoyed both, booked them in Playa del Coco at adventure tours, cheaper and very good. Overall thought this was a great resort, I think the service was certainly the best part .

    Jean Marie P, Director General do(a) Occidental Papagayo - Adults only, respondeu a esta avaliação
     Dear 154992Christine_B; Thank you very much for sharing this great review of your recent stay at our Occidental Papagayo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Regarding washrooms by the beach, hopefully this might be place on your next visit. Also we felt sorry you were bite by jellyfish on the beach, at this time of the year its common to have jellyfish on the ocean. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. It was our pleasure to attend you throughout your stay and we do hope we have the pleasure of welcoming you back here in the not too distant future. Kind regards and best wishes from us all. We´ll see you soon! Mr. Jean Marie P General Manager

    Round Indicators
    Claudia C Brasília, DF. 07/08/2013 Família

    “Hotel razoável”

    Estive no Hotel de 23/06/2013 a 28/06/2013. A suíte era confortável, no entanto, o banheiro não me agradou porque era escuro e o ralo da banheira entupido. A limpeza deixou a desejar. A comida do buffet do all inclusive era muito ruim e de péssima qualidade. Todavia, a comida dos restaurantes italiano e asiático eram muito gostosas. Vale a pena reservar. O café da manhã era variado. A praia do hotel é muito feia, a areia escura e cheia de caramujos. A piscina é muito pequena. Achei que o preço foi muito elevado para o que me foi oferecido. Não voltarei e não indico a ninguém.

    CLASSIFICAÇÃO

    Round Indicators

    • fevereiro 24 2017
    • Wisconsin
    • Viagem com amigos

    Raegan D

    “All Inclusive? But charge for lots of things!”


    There were 6 of us who traveled to OCCIDENTAL GRAND PAPAGAYO February 11-18. My husband and I have been to several all inclusive resorts and were less than impressed here. First of all there is group check in (like 25 people) unless you pay extra. Then when we finally got to our room our safe didn't work. Got that fixed and our door would not lock. Another couple we were with had a warm refrigerator and no one seemed to care. After 2 hours (now getting dark) we were able to explore. The resort is on a mountain. Views are gorgeous, but walking is killer. Take the shuttle everywhere. Shuttles were prompt and very friendly. Food was not great. We were able to visit every restaurant and they were just ok too. Nothing great. Pool was nice, but no swim up bar and had to depend on a single server for the entire pool area. We were excited to snorkel, but people were stung daily by sting rays so we opted not to. Plus tide comes in each evening and there is literally no beach. Was nice to sit and relax during the day with a breeze, but not much for water sports. In the evening we liked to sit on our balcony (since we upgraded to an ocean view room) and have beers and talk. If you wanted more than the 2 beers in your room daily you had to buy them for $4 each! Room service was $20. We actually went out and bought beer locally to have beer in our room!! =( Each day the resort fogged for bugs. I think it ran them into the rooms. After finding several spiders, roaches etc, we put a towel under the door to try to keep them out. Needless to say we were disappointed. The highlight of our trip was on our last morning we met Ramon (down by the beach bar) and went for a 2+ hour ATV ride. We wished we had gone sooner to see the area for ideas of where to go and what to do. He recommended a reasonably price seafood restaurant 5 minutes from the resort. We went and it was very good, and the sunset was amazing! We did a couple of excursions, nothing special besides the ATV ride. My husband and I would like to go back in a few years, but not to the OCCIDENTAL GRAND PAPAGAYO.


    CLASSIFICAÇÃO

    Round Indicators

    • fevereiro 23 2017
    • Somens
    • Viagem com amigos

    738robertag

    “We love hills to walk but may be issue with some”


    We love hills to walk but may be issue with some disabled or elderly. They have a shuttle if you like. They come when you call. Beautiful birds and animals. Workers very ,very friendly and hospitable.


    Jean Marie P, Director General do(a) Occidental Papagayo - Adults only, respondeu a esta avaliação
    Dear 738robertag Thank you for the great feedback of your recent holiday experience at our Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Kind Regards, Mr. Jean Marie P General Manager

    CLASSIFICAÇÃO

    Round Indicators

    • fevereiro 21 2017
    • Viagem com amigos

    Lynn B

    “Hotel is beautiful but disappointing - go see Larry!”


    This hotel is absolutely beautiful and the food is good. If you have gone to other all-inclusives and enjoy a big pool with a bar and fun pool activities this isn't the place for you. On the last day of our trip we asked for the volleyball net to be put up. It was 1:00 p.m. We were told we had to wait until 3. 18 people played volleyball when it was finally put up. There was this little building by the pool - everyday it was set up like a bar and everyday there was no one working in it. If you travel with a large group - and like to eat together - this isn't the place for you. There were 11 of us in our group. We could never sit together in the little buffet restaurant. At the Asian specialty restaurant we could not sit together and they broke us up into 2 reservations. They were able to accommodate both groups but we were on opposite sides of the wall. Same thing happened at the grill the next night but the employees saved it for us. If you like to workout in a clean and well maintained gym - this isn't the place for you. The equipment is beat and not cleaned. They don't have enough hand towels at the resort so on the 2 days there weren't enough hand towels in my room I had to go to the front desk. 1 day I left with nothing and 1 day 1 left with 3 wash clothes. Speaking of towels... If you like clean towels - this isn't the place for you. They need more towels as they were frequently out especially in the morning and in the afternoon. The employees would bring towels out to help recover but it is so silly that a hotel on the beach would not have enough towels. The best part of the trip was Larry, the tour guide on the beach, Nope the best tour guide isn't in the hotel you have to go down to the beach to meet him. It is worth it! We booked 2 excursions and had a blast and the 2 places we had lunch could accommodate all 11of us - something that the Occidental Papagayo could not or would not do.


    Jean Marie P, Director General do(a) Occidental Papagayo - Adults only, respondeu a esta avaliação
    Dear Lynn B; Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We would like to apologize for any situation you might had during your stay with us. We regret reading about our activities staff inefficiency when you want to play volleyball. We will talk to them in order to be more proactive and efficient. On the other hand we have taken good note of your remark regarding groups accommodation in our restaurants and regret reading your dissatisfaction, our staff shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services so as to avoid receiving this kind of feedback in the future, sometimes on high seasons it tends to be a little difficult to accommodate large groups and would like your understanding about it. In relation to the incidents regarding the cleaning of gym, we would like to offer our sincere apologies as clearly we were not performing to our usual standards on this occasion; I would like to inform you that since receiving your review a meeting has been held with our entire house keeping department with your review being used as the example to guarantee nothing like this ever happens again at our hotel in any public area and we thank you for bringing them to our attention as we have taken them extremely seriously and have learned from them. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind Regards, Mr. Jean Marie P General Manager

    CLASSIFICAÇÃO

    Round Indicators

    • fevereiro 21 2017
    • Kingston, Canadá
    • Romântico

    154992Christine_B

    “Wonderful service!!”


    My husband and I travelled to this resort the week of Feb 13, 2017. The grounds are nice, views are spectacular. Cannot say enough about the wonderful service and great food. We ate at the a la carte restaurants 5 times during the week which were great, the Oriental being our favorite. The food was great in all the restaurants, and the drinks were always great. The complaints we had were about the lack of washrooms by the beach, and the bar is a distance as well. The beach was a disappointment every time I went in the water I was stung by a jellyfish, once very badly. They have a spray bottle with vinegar in it close by so I think this is a common occurrence not sure if it is like this everywhere. The tide also came in everyday in the afternoon so you had to vacate the beach earlier than I wanted.. Our room was the furthest away, the positive was great views, but lots of hills and stairs to go anywhere. The room was Ok, ran out of hot water for a few days, and had little bugs all over our hutch by the coffee machine. Not sure what they were, but I ended up with lots of bites on my legs, not sure if it was room or beach. Went on a few excursions enjoyed both, booked them in Playa del Coco at adventure tours, cheaper and very good. Overall thought this was a great resort, I think the service was certainly the best part .


    Jean Marie P, Director General do(a) Occidental Papagayo - Adults only, respondeu a esta avaliação
    Dear 154992Christine_B; Thank you very much for sharing this great review of your recent stay at our Occidental Papagayo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Regarding washrooms by the beach, hopefully this might be place on your next visit. Also we felt sorry you were bite by jellyfish on the beach, at this time of the year its common to have jellyfish on the ocean. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. It was our pleasure to attend you throughout your stay and we do hope we have the pleasure of welcoming you back here in the not too distant future. Kind regards and best wishes from us all. We´ll see you soon! Mr. Jean Marie P General Manager

    CLASSIFICAÇÃO

    Round Indicators

    • julho 8 2013
    • Brasília, DF
    • Família

    Claudia C

    “Hotel razoável”


    Estive no Hotel de 23/06/2013 a 28/06/2013. A suíte era confortável, no entanto, o banheiro não me agradou porque era escuro e o ralo da banheira entupido. A limpeza deixou a desejar. A comida do buffet do all inclusive era muito ruim e de péssima qualidade. Todavia, a comida dos restaurantes italiano e asiático eram muito gostosas. Vale a pena reservar. O café da manhã era variado. A praia do hotel é muito feia, a areia escura e cheia de caramujos. A piscina é muito pequena. Achei que o preço foi muito elevado para o que me foi oferecido. Não voltarei e não indico a ninguém.


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