Barceló Hotel Interiors  Guatemala City
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Barceló Guatemala City

7ª Avenida, 15-45. Zona 9   01009 Guatemala City ,   Guatemala  


Points of Interest

0.8 mi La Aurora International Airport

6 mi Mayan Golf Club

91 mi Lake Atilam

1.5 mi Oakland Mall

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Guest reviews.

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Barceló Guatemala City

4.0/5 Round Indicators
| 1832 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

47% Complete

866

Very good

37% Complete

687

Average

9% Complete

170

Poor

3% Complete

61

Very poor

2% Complete

48

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    Round Indicators
    Tiffany P 05/16/2018 Family

    “Much more upscale than expected”

    Beautifully elegant surroundings with superior, friendly service, delicious dining, and multiple gift shops. Our stay included breakfast which featured local and continental dishes as well as an omelet station. Wi-Fi worked well, both rooms we stayed in had balconies, and the linens were quality. Located near shops and restaurants.

    BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review
     Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.

    Round Indicators
    jonshanghai san jose. 05/13/2018 Couples

    “Exceeded Our Expectation”

    The Barcelo Guatamala City Hotel is very centrally located. It only took a few minutes by taxi to go to the hotel. This facility is well furnished but a bit dated. The room, however was very clean and the bed very comfortable. Their staff was very friendly especially the manager on duty. He was very attentive and rightfully protective of us. You see, we had noticed there were a Big MC and a Panda Express nearby. We wanted to go there for a quick bite. Their manager advised us not to walk through the dimly lit parking lot late in the evening. He even offered to call a cab for us. That is what I call service. Next morning, we had a very satisfying breakfast in the hotel. They had excellent selection of both local and Western cuisine plus a vast choice of fresh fruits, including a local fruit "tuna" - very tasty. We did not try out their gym or the big pool. Th@nk you Barcelo for giving us a wonderful and safe stay.

    BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review
     Dear Guest, Thank you for taking the time to write about our service and staff. Its always motivating receive such appreciations from our guest. This will helpfull to us to keep our high service standards. Hope to see you soon in Guatemala. Best regards.

    Round Indicators
    rosemariebreault Los Angeles, California. 05/13/2018 Solo travel

    “great service”

    from my last visit in May 2017 to this stay in May 2018 your service has improved. I could get a better price through one of the agencies like expedia, but dealing directly with you made a big difference. Thank you

    BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review
     Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.

    Round Indicators
    AvdV80 Fortaleza, CE. 05/12/2018 Business

    “Good stay!”

    Stayed here recently while I was in the city for business. Have stayed here before and this was a good stay. This stay was also good. Service at check-in is good and they could also facilitate late checkout. Rooms are well equipped. Hotel has small gym area and also a pool / jacuzzi. On-site several stores are also present. Restaurant offers buffet style breakfast and lunches. Good quality! Wifi is free and of good quality. It was a good stay and I will surely be back!

    BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review
     Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.

    Round Indicators
    Colin E 05/12/2018 Business

    “Hotel is nice but let down by terrible shuttle service”

    Hotel is the old Marriott and kept the Marriott brand carpets and furnishings. Staff friendly and helpful and room was clean and maintained well. Unfortunately hotel is seriously let down by a terrible shuttle service. It's located at the end of the airport runway about 5 minutes away and yet it took over 1 hour to get transportation. I flagged down one bus that had space but was told to wait for another. I found the other shuttle bus, whos driver said to wait inside the airport. He proceeded to pick up a private group and disappeared. The day before leaving the hotel I confirmed with the desk that the hotel would have shuttle service and confirmed the time. Unfortunately there was no room and instead the hotel provided a filthy taxi. Considering it being primarily an airport Hotel, the terrible shuttle service is a problem and I will avoid Barcelo hotels in future.

    BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review
     Dear Guest, In Barcelo Guatemala City hotel we make a great effort to fullfil our customers expectations. We are very sorry that during your stay you have suffered some shortcomings. Your review will help us to improve our service standards. We hope to see you at our hotel again so we can offer our quality services beyond your expectations. Best regards.

    EVALUATION

    Round Indicators

    • may 16 2018
    • Family

    Tiffany P

    “Much more upscale than expected”


    Beautifully elegant surroundings with superior, friendly service, delicious dining, and multiple gift shops. Our stay included breakfast which featured local and continental dishes as well as an omelet station. Wi-Fi worked well, both rooms we stayed in had balconies, and the linens were quality. Located near shops and restaurants.


    BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review
    Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.

    EVALUATION

    Round Indicators

    • may 13 2018
    • san jose
    • Couples

    jonshanghai

    “Exceeded Our Expectation”


    The Barcelo Guatamala City Hotel is very centrally located. It only took a few minutes by taxi to go to the hotel. This facility is well furnished but a bit dated. The room, however was very clean and the bed very comfortable. Their staff was very friendly especially the manager on duty. He was very attentive and rightfully protective of us. You see, we had noticed there were a Big MC and a Panda Express nearby. We wanted to go there for a quick bite. Their manager advised us not to walk through the dimly lit parking lot late in the evening. He even offered to call a cab for us. That is what I call service. Next morning, we had a very satisfying breakfast in the hotel. They had excellent selection of both local and Western cuisine plus a vast choice of fresh fruits, including a local fruit "tuna" - very tasty. We did not try out their gym or the big pool. Th@nk you Barcelo for giving us a wonderful and safe stay.


    BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review
    Dear Guest, Thank you for taking the time to write about our service and staff. Its always motivating receive such appreciations from our guest. This will helpfull to us to keep our high service standards. Hope to see you soon in Guatemala. Best regards.

    EVALUATION

    Round Indicators

    • may 13 2018
    • Los Angeles, California
    • Solo travel

    rosemariebreault

    “great service”


    from my last visit in May 2017 to this stay in May 2018 your service has improved. I could get a better price through one of the agencies like expedia, but dealing directly with you made a big difference. Thank you


    BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review
    Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.

    EVALUATION

    Round Indicators

    • may 12 2018
    • Fortaleza, CE
    • Business

    AvdV80

    “Good stay!”


    Stayed here recently while I was in the city for business. Have stayed here before and this was a good stay. This stay was also good. Service at check-in is good and they could also facilitate late checkout. Rooms are well equipped. Hotel has small gym area and also a pool / jacuzzi. On-site several stores are also present. Restaurant offers buffet style breakfast and lunches. Good quality! Wifi is free and of good quality. It was a good stay and I will surely be back!


    BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review
    Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.

    EVALUATION

    Round Indicators

    • may 12 2018
    • Business

    Colin E

    “Hotel is nice but let down by terrible shuttle service”


    Hotel is the old Marriott and kept the Marriott brand carpets and furnishings. Staff friendly and helpful and room was clean and maintained well. Unfortunately hotel is seriously let down by a terrible shuttle service. It's located at the end of the airport runway about 5 minutes away and yet it took over 1 hour to get transportation. I flagged down one bus that had space but was told to wait for another. I found the other shuttle bus, whos driver said to wait inside the airport. He proceeded to pick up a private group and disappeared. The day before leaving the hotel I confirmed with the desk that the hotel would have shuttle service and confirmed the time. Unfortunately there was no room and instead the hotel provided a filthy taxi. Considering it being primarily an airport Hotel, the terrible shuttle service is a problem and I will avoid Barcelo hotels in future.


    BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review
    Dear Guest, In Barcelo Guatemala City hotel we make a great effort to fullfil our customers expectations. We are very sorry that during your stay you have suffered some shortcomings. Your review will help us to improve our service standards. We hope to see you at our hotel again so we can offer our quality services beyond your expectations. Best regards.