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Barceló Hotel Interiors  Guatemala City
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Map and location

7ª Avenida, 15-45. Zona 9   01009 Guatemala City ,   Guatemala  


Points of Interest

0.8 mi La Aurora International Airport

6 mi Mayan Golf Club

91 mi Lake Atilam

1.5 mi Oakland Mall

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Guatemala City

4.5/5 Round Indicators
| 2600 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

52% Complete

1364

Very good

33% Complete

863

Average

8% Complete

220

Poor

3% Complete

89

Very poor

2% Complete

64

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    Round Indicators
    susanp506 Kota Kinabalu, Malaysia. 03/19/2020

    “Kind help in difficult times”

    This is a well run hotel in a convenient location, the staff are taking all sensible precautions during difficult times and being very kind to stranded travellers. The swimming pool is clean and a haven of distraction for slightly concerned and bored guests. We are happy to continue to be offered room service when all restaurants have to be closed.

    BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review
     Dear Guest, Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon. Best regards,

    Round Indicators
    obregon121981 Houston, Texas. 03/15/2020

    “Excellent”

    Excellent breakfast buffet; Giovanni and all of them treated me light a king. They are very polite and fast. My room phone was out of order and in 10 minutes was ready. The Room service very good, nice and polite.

    BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review
     Dear Guest, Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon. Best regards,

    Round Indicators
    andr_sb370 Tamarindo, Costa Rica. 03/15/2020 Couples

    “Worst customer service ever ”

    We stayed 2 nights at this hotel; here the issues we experienced: 1-Bathroom door didn’t close 2-Breakfast is basically bunch of fried stuff (bacon was like eating a sandal) 3-Second night next room guest were really loud till 3 am, went down to reception to get some help and they didn’t do anything at all (their solution was to move us to another room at 3 AM, had to pack all our stuff back without any help) 4-We came back after check out (1 pm) to wait for our flight (10:30 pm) and when we asked for use the pool to make some time while we wait they did not allow us just saying “no, only guest” when we already stayed 2 nights as mentioned before!!!! 5-also hotel facilities looks old and lack of maintenance When u pay more than $250 for 2 nights u are expecting to have a good service and be treat with respect! By letting people to use the facilities ones checked out u also can get more revenue and positives comments on social media... THIS IS NOT THE CASE! Don’t stay in this hotel, there’s a lot of options in the same area like Radisson, Intercontinental and more! Thanks for nothing!

    BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review
     Dear Guest, We were very disappointed to read your experience during your stay in our Barceló Guatemala City hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We want to apologize for not being able to make you feel supported, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us. We genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Best regards.

    Round Indicators
    Tony A New York. 03/10/2020

    “very nice stay”

    I stayed 3 different nights within 12 days in Barcelo hotel Guatemala city. Great service, friendly staff, excellent amenities, excellent gift/souvenir shop. They have a gm and a pool. There a supermarket around the corner. The rooms are large and quiet my only (minor) gripe is the buffet breakfast could be better

    BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review
     Dear Guest, Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon. Best regards,

    Round Indicators
    Line K Oslo, Norway. 03/09/2020

    “Great hotel close to the airport with all facilities”

    Barcelo Guatemala City was everything I expected. I wanted to stay a safe place with all facilities, so I did not need to go outside during the day I spent there. Two gyms, pool, beauty salon and bars/restaurants. Fast wifi, comfortable big room and fast service. I really can recommend this hotel. Free airport transfer even at 4 in the morning!

    BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review
     Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.

    EVALUATION

    Round Indicators

    • march 19 2020
    • Kota Kinabalu, Malaysia

    susanp506

    “Kind help in difficult times”


    This is a well run hotel in a convenient location, the staff are taking all sensible precautions during difficult times and being very kind to stranded travellers. The swimming pool is clean and a haven of distraction for slightly concerned and bored guests. We are happy to continue to be offered room service when all restaurants have to be closed.


    BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review
    Dear Guest, Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon. Best regards,

    EVALUATION

    Round Indicators

    • march 15 2020
    • Houston, Texas

    obregon121981

    “Excellent”


    Excellent breakfast buffet; Giovanni and all of them treated me light a king. They are very polite and fast. My room phone was out of order and in 10 minutes was ready. The Room service very good, nice and polite.


    BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review
    Dear Guest, Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon. Best regards,

    EVALUATION

    Round Indicators

    • march 15 2020
    • Tamarindo, Costa Rica
    • Couples

    andr_sb370

    “Worst customer service ever ”


    We stayed 2 nights at this hotel; here the issues we experienced: 1-Bathroom door didn’t close 2-Breakfast is basically bunch of fried stuff (bacon was like eating a sandal) 3-Second night next room guest were really loud till 3 am, went down to reception to get some help and they didn’t do anything at all (their solution was to move us to another room at 3 AM, had to pack all our stuff back without any help) 4-We came back after check out (1 pm) to wait for our flight (10:30 pm) and when we asked for use the pool to make some time while we wait they did not allow us just saying “no, only guest” when we already stayed 2 nights as mentioned before!!!! 5-also hotel facilities looks old and lack of maintenance When u pay more than $250 for 2 nights u are expecting to have a good service and be treat with respect! By letting people to use the facilities ones checked out u also can get more revenue and positives comments on social media... THIS IS NOT THE CASE! Don’t stay in this hotel, there’s a lot of options in the same area like Radisson, Intercontinental and more! Thanks for nothing!


    BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review
    Dear Guest, We were very disappointed to read your experience during your stay in our Barceló Guatemala City hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We want to apologize for not being able to make you feel supported, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us. We genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Best regards.

    EVALUATION

    Round Indicators

    • march 10 2020
    • New York

    Tony A

    “very nice stay”


    I stayed 3 different nights within 12 days in Barcelo hotel Guatemala city. Great service, friendly staff, excellent amenities, excellent gift/souvenir shop. They have a gm and a pool. There a supermarket around the corner. The rooms are large and quiet my only (minor) gripe is the buffet breakfast could be better


    BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review
    Dear Guest, Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon. Best regards,

    EVALUATION

    Round Indicators

    • march 9 2020
    • Oslo, Norway

    Line K

    “Great hotel close to the airport with all facilities”


    Barcelo Guatemala City was everything I expected. I wanted to stay a safe place with all facilities, so I did not need to go outside during the day I spent there. Two gyms, pool, beauty salon and bars/restaurants. Fast wifi, comfortable big room and fast service. I really can recommend this hotel. Free airport transfer even at 4 in the morning!


    BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review
    Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

    The maximum amount of accumulated discount may be up to 20% off the booking rate. It is possible to combine a discount code with a special discount** (for example multiple room, senior, resident, millennials,or large family bookings) and your my Barceló discount. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The discount code is not valid on arrival at the hotel, only at the time of booking. 

    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.

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