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Barceló Hotel Pool  Huatulco Beach
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Map and location

Paseo Benito Juárez, s/n   70989 Bahías de Huatulco, Oaxaca ,   México  


Points of Interest

13 mi Bahías de Huatulco International Airport

383 yards Tangolunda beach

4.4 miles Santa Cruz port

0.6 miles Tangolunda golf course (by Mario Schjetnan Dantan)

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Huatulco

4.5/5 Round Indicators
| 5755 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

52% Complete

3015

Very good

30% Complete

1735

Average

10% Complete

607

Poor

4% Complete

237

Very poor

2% Complete

161

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    Round Indicators
    minos_alvarado Guanajuato, Mexico. 10/11/2019

    “Bad Food at restaurant - La Tortuga Barcelo Huatulco”

    My family (4) Wife and 2 daughters and two friends and her daughter selected for vacations Reservation number 1975764220 from September 29th to October 4th 2019. The hotel has a restaurant named "La Tortuga" we had an all inclusive deal and first day we arrived, Milk was spoiled and my friend got sick so took him into a local hospital due to severe intoxication, we explained to restaurant supervisor and did not care about, next days we went back and papaya fruit was nor ripe, and on several meals different plates were really bad. Thought this kind of hotel must be more customer service oriented, I can see supervisors and managers do not care about. On the other side waitress and maids were really nice.

    HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this review
     In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics

    Round Indicators
    Boris S 09/27/2019 Family

    “Good resort, great location”

    First time visiting Barcelo. The staff here are great. Aldo, the entertainment guy was awesome. The night shows were great. Great performers. However, the front desk lady, forgot her name, was a little condescending. I wanted one extra WiFi “pass” given my daughter used one and I needed another one. She gave me the run around and after some debating about the rules rules rules, she finally gave in. It’s not like I’m asking much. Sigh. The hotel is getting old. There was only one elevator working and the doors in that one should be called suicide doors. Please be careful if you have kids as they can get seriously injured if they get caught in them. My wife got caught on those twice. We have two girls and we made sure they went out quickly. Forget placing your arm to stop those doors, it will not work and they slam shut so PLEASE BE CAREFUL. The location is amazing. The food was great and the rest of the staff was friendly. The entertainment was solid. Would I come back here,?...maybe, if the hotel does some major renovation.

    HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this review
     In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics

    Round Indicators
    driver12fresno fresno. 09/24/2019 Family

    “Vacation”

    I would certainly look at other options before booking here. This hotel goes out of it's way to nickle and dime. Front desk receptionist are brief and short , WiFi service is over priced, breakfast and dinner room is small crowded and seating time is long.

    HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this review
     Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Huatulco.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.

    Round Indicators
    JaneK568 Saint Paul, Minnesota. 09/18/2019 Friends getaway

    “When will the eating area by the pool be finished and opened for service?”

    We plan on coming for the fourth time to the Barcello Huatulco. We were wondering when the construction of the restaurant by the pool area will he finished? Also what do we need to do to request a room not by the Cantina and where the wedding receptions are taken place? It is very hard to sleep. Thank you

    HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this review
     We first would like to thank you for choosing our Barceló Huatulco for your holidays, and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement, may we inform you that restaurant La Tortuga is open now and please contact our Front Desk Manager on your next visit for special requirements. Once again thank you for your time to share your comments.

    Round Indicators
    mellib92019 Covina, California. 09/16/2019 Couples

    “Celebrating my 50 Birthday 🎂”

    Barcelo is a really nice hotel 🏨to stay food 🥘 is excellent, drinks 🍹 are very good . The people go the extra mile super helpful and friendly!! Theater show was awesome 👏 Pool activity’s were great!!overall love it ! Thank you everyone in Barcelo Huatulco Oaxaca was a very nice experience 🙏😍

    HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this review
     Dear mellib92019, First of all, we congratulate you with your Birthday and we thank you for choosing our Barceló Huatulco hotel for such a special occasion. We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to important occasions. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards, Gloria López Mendiola. Directora General. Barceló Huatulco.

    EVALUATION

    Round Indicators

    • october 11 2019
    • Guanajuato, Mexico

    minos_alvarado

    “Bad Food at restaurant - La Tortuga Barcelo Huatulco”


    My family (4) Wife and 2 daughters and two friends and her daughter selected for vacations Reservation number 1975764220 from September 29th to October 4th 2019. The hotel has a restaurant named "La Tortuga" we had an all inclusive deal and first day we arrived, Milk was spoiled and my friend got sick so took him into a local hospital due to severe intoxication, we explained to restaurant supervisor and did not care about, next days we went back and papaya fruit was nor ripe, and on several meals different plates were really bad. Thought this kind of hotel must be more customer service oriented, I can see supervisors and managers do not care about. On the other side waitress and maids were really nice.


    HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this review
    In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics

    EVALUATION

    Round Indicators

    • september 27 2019
    • Family

    Boris S

    “Good resort, great location”


    First time visiting Barcelo. The staff here are great. Aldo, the entertainment guy was awesome. The night shows were great. Great performers. However, the front desk lady, forgot her name, was a little condescending. I wanted one extra WiFi “pass” given my daughter used one and I needed another one. She gave me the run around and after some debating about the rules rules rules, she finally gave in. It’s not like I’m asking much. Sigh. The hotel is getting old. There was only one elevator working and the doors in that one should be called suicide doors. Please be careful if you have kids as they can get seriously injured if they get caught in them. My wife got caught on those twice. We have two girls and we made sure they went out quickly. Forget placing your arm to stop those doors, it will not work and they slam shut so PLEASE BE CAREFUL. The location is amazing. The food was great and the rest of the staff was friendly. The entertainment was solid. Would I come back here,?...maybe, if the hotel does some major renovation.


    HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this review
    In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics

    EVALUATION

    Round Indicators

    • september 24 2019
    • fresno
    • Family

    driver12fresno

    “Vacation”


    I would certainly look at other options before booking here. This hotel goes out of it's way to nickle and dime. Front desk receptionist are brief and short , WiFi service is over priced, breakfast and dinner room is small crowded and seating time is long.


    HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this review
    Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Huatulco.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.

    EVALUATION

    Round Indicators

    • september 18 2019
    • Saint Paul, Minnesota
    • Friends getaway

    JaneK568

    “When will the eating area by the pool be finished and opened for service?”


    We plan on coming for the fourth time to the Barcello Huatulco. We were wondering when the construction of the restaurant by the pool area will he finished? Also what do we need to do to request a room not by the Cantina and where the wedding receptions are taken place? It is very hard to sleep. Thank you


    HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this review
    We first would like to thank you for choosing our Barceló Huatulco for your holidays, and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement, may we inform you that restaurant La Tortuga is open now and please contact our Front Desk Manager on your next visit for special requirements. Once again thank you for your time to share your comments.

    EVALUATION

    Round Indicators

    • september 16 2019
    • Covina, California
    • Couples

    mellib92019

    “Celebrating my 50 Birthday 🎂”


    Barcelo is a really nice hotel 🏨to stay food 🥘 is excellent, drinks 🍹 are very good . The people go the extra mile super helpful and friendly!! Theater show was awesome 👏 Pool activity’s were great!!overall love it ! Thank you everyone in Barcelo Huatulco Oaxaca was a very nice experience 🙏😍


    HBarceloHuatulco, Director General at Barcelo Huatulco, responded to this review
    Dear mellib92019, First of all, we congratulate you with your Birthday and we thank you for choosing our Barceló Huatulco hotel for such a special occasion. We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to important occasions. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards, Gloria López Mendiola. Directora General. Barceló Huatulco.

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