Barceló Hotel Pool  Ixtapa Beach
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Map and location

Boulevard Ixtapa, s/n   40880 Ixtapa, Guerrero ,   México  


Points of Interest

12 mi Zihuatanejo Int’l

1.5 mi Marina Ixtapa golf course

109 yards Palma Real golf course (by Robert Trent Jones Jr.)

0 m El Palmar beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Ixtapa

4.5/5 Round Indicators
| 4090 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

59% Complete

2414

Very good

22% Complete

940

Average

10% Complete

427

Poor

5% Complete

207

Very poor

2% Complete

102

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    Round Indicators
    Horatio777 Sherwood Park, Canada. 02/17/2019 Couples

    “We will be back”

    We just returned from a 2 week stay and we will definitely be back. The resort is older but stands the test of time. The staff were excellent! Rooms are slightly smaller than other places we've stayed but we're not there to hang out in the room. We had an issue with the air conditioning in our first room and after a prompt visit from a maintenance person it was clear it was not something that could be fixed. We waited a couple hours to see if the system just needed some time to adjust. As it did not improve, we returned to the front desk to request a new room. Within an hour we were moved with no questions. That was the start of a great customer service experience. The pool chair battle was relatively tame in comparison to most places we've stayed and there is a lot of room. The buffet food selection could stand some improvement as it is a bit small but we had no issues finding decent food and there were no repeat items despite being there for 2 weeks. We went to the Asian and seafood a la carte restaurants. The Asian was outstanding. The seafood was average but we ran into others who rated it very well. The highlights of the resort for us was the location and the staff. The Barcelo is located in the midst of a row of resorts and is within a short stroll to a ton of shops, restaurants and the market. The staff team seem very focused on providing a great stay and seem to genuinely enjoy their work. The cleaning staff were outstanding. The resort is spotless and our room was cleaned promptly every day. Most importantly, we met a ton of people who are regular guests and have been for many years. That speaks volumes in my book. We are already planning a return visit for next year.
    Round Indicators
    LadyD96 Winnipeg, Canada. 02/13/2019 Family

    “Very enjoyable”

    Tried the Barcelo again after several years...found it excellent. Staff is the nicest I have encountered in Mexico in last couple years. Can tell they like working there. Would definitely go back again.

    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
     Dear LadyD96: Thank you for your preference and keep choosing Barceló Ixtapa, we are pleased to know that our staff has treated you as you deserve and that our services are still to your liking. Come back soon! It will be a pleasure to receive you once again. Luis Avelar / Director

    Round Indicators
    old_mountie Ottawa, Canada. 02/12/2019 Family

    “Beautiful view, enjoyed the visit but you be the judge. ”

    Very close to the beach and pool area just steps away from the elevators. Ocean unsafe for small children - red flag for 2 weeks. Wait staff in the buffets great, food on par with Cuba or the Dominican Republic. Good clubhouse sandwich at the pool bar. Japanese restaurant a disappointment. Sushi was rice was on the dry side; tiny choice of shashimi; no sake; no Wasabi! When we arrived at resort, the airline had misplaced a suitcase. Informed the front desk that when the airline delivered it, to have it sent to our room. 4 hours after bag had been delivered, we had to go to the front desk to retrieve it from where it was sitting in the open. Rooms were clean but strong mildew odor in the hallways and room. Maid service great. After the Saturday night BBQ, half our group was out of commission for the next day with vomiting and dihorrea. Through the resort concierge, ordered roses to be sent to two rooms. Had to make multiple trips to the front desk to get the flowers located and actually delivered. They had been dropped upside down on the floor by the fridge. Ran out of bottled water in our room (tap water is not potable); asked the maid; called front desk twice; 3 hours later, finally grabbed a couple of bottles off a cart in the hallway. Two of 4 main elevators shut down for repairs. Remain elevators slow and sometimes missed floors. Construction on the repairs very loud in the main buffet. Better value for money in the DR or Cuba.
    Round Indicators
    scanner242 02/12/2019 Friends getaway

    “Wonderful Vacation”

    We received warm welcome from staff. Excellent service at check in from Laura. All the staff happy and helpful. Special thanks to Nicholas and Marcelo at Premium Lounge. Orfanel, Francisco, Roberto and Osvaldo at Seafood restaurant. Villiufso and all staff at Italian. Felipa who cleaned our room in a timely manner each day, kind person. Nicholasa who worked hard to maintain the pool washroom, which was always kept clean. Marialea T. beach towels and Premium Lounge, such a happy person.. Alejandro Life Guard, who always kept an eye on everyone in and by the pools. The food was very good. Bar service by the pool and Premium Lounge was excellent. Clean resort, comfortable bed and room, good food and fantastic staff. Lore at checkout offered excellent service. Entertainment was very good, but usually we were in bed by 10pm. Plenty of loungers by the pools. Exercise and games, archery, yoga are offered. Easygoing feel to resort which makes for a relaxing holiday. All guests were friendly and considerate of others. This was a great vacation. Thank You Barcelo

    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
     Dear guest scanner242: Thanks firts for your preference and share your experience with us, im glad to know that you had an excellent time in our complex and our facilities and services has been to your liking, also that our staff has teated you as you deserve, thanks for keeping the record with theirs names, we will pass them your message, it is a nice gesture from you to remember and mention them all, thanks again for your preference and comment, your opinion is very important to us. Come back soon, we will be waiting for you with open arms. Luis Avelar/Director

    Round Indicators
    jeanie752 Milton, Canada. 02/10/2019

    “Wonderful Week”

    Without a doubt one of our favourite hotels in Ixtapa. Upon arrival we were welcomed by the extremely friendly staff. Can’t say enough for Jorge at the front desk reception for his recommendations, help and ideas. He has a wealth of knowledge for Ixtapa and Zihuatanejo. We will definitely return to the Barcelo.

    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
     Dear Jeanie752: Thank you for your preference and comment, your opinion is very important to us. We are pleased to know that our facilities, service and attention of our staff have been to your liking. We would love to welcome you again in our complex, we will be waiting for you with open arms. Come back soon! Best regards Luis Avelar / Director

    EVALUATION

    Round Indicators

    • february 17 2019
    • Sherwood Park, Canada
    • Couples

    Horatio777

    “We will be back”


    We just returned from a 2 week stay and we will definitely be back. The resort is older but stands the test of time. The staff were excellent! Rooms are slightly smaller than other places we've stayed but we're not there to hang out in the room. We had an issue with the air conditioning in our first room and after a prompt visit from a maintenance person it was clear it was not something that could be fixed. We waited a couple hours to see if the system just needed some time to adjust. As it did not improve, we returned to the front desk to request a new room. Within an hour we were moved with no questions. That was the start of a great customer service experience. The pool chair battle was relatively tame in comparison to most places we've stayed and there is a lot of room. The buffet food selection could stand some improvement as it is a bit small but we had no issues finding decent food and there were no repeat items despite being there for 2 weeks. We went to the Asian and seafood a la carte restaurants. The Asian was outstanding. The seafood was average but we ran into others who rated it very well. The highlights of the resort for us was the location and the staff. The Barcelo is located in the midst of a row of resorts and is within a short stroll to a ton of shops, restaurants and the market. The staff team seem very focused on providing a great stay and seem to genuinely enjoy their work. The cleaning staff were outstanding. The resort is spotless and our room was cleaned promptly every day. Most importantly, we met a ton of people who are regular guests and have been for many years. That speaks volumes in my book. We are already planning a return visit for next year.


    EVALUATION

    Round Indicators

    • february 13 2019
    • Winnipeg, Canada
    • Family

    LadyD96

    “Very enjoyable”


    Tried the Barcelo again after several years...found it excellent. Staff is the nicest I have encountered in Mexico in last couple years. Can tell they like working there. Would definitely go back again.


    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
    Dear LadyD96: Thank you for your preference and keep choosing Barceló Ixtapa, we are pleased to know that our staff has treated you as you deserve and that our services are still to your liking. Come back soon! It will be a pleasure to receive you once again. Luis Avelar / Director

    EVALUATION

    Round Indicators

    • february 12 2019
    • Ottawa, Canada
    • Family

    old_mountie

    “Beautiful view, enjoyed the visit but you be the judge. ”


    Very close to the beach and pool area just steps away from the elevators. Ocean unsafe for small children - red flag for 2 weeks. Wait staff in the buffets great, food on par with Cuba or the Dominican Republic. Good clubhouse sandwich at the pool bar. Japanese restaurant a disappointment. Sushi was rice was on the dry side; tiny choice of shashimi; no sake; no Wasabi! When we arrived at resort, the airline had misplaced a suitcase. Informed the front desk that when the airline delivered it, to have it sent to our room. 4 hours after bag had been delivered, we had to go to the front desk to retrieve it from where it was sitting in the open. Rooms were clean but strong mildew odor in the hallways and room. Maid service great. After the Saturday night BBQ, half our group was out of commission for the next day with vomiting and dihorrea. Through the resort concierge, ordered roses to be sent to two rooms. Had to make multiple trips to the front desk to get the flowers located and actually delivered. They had been dropped upside down on the floor by the fridge. Ran out of bottled water in our room (tap water is not potable); asked the maid; called front desk twice; 3 hours later, finally grabbed a couple of bottles off a cart in the hallway. Two of 4 main elevators shut down for repairs. Remain elevators slow and sometimes missed floors. Construction on the repairs very loud in the main buffet. Better value for money in the DR or Cuba.


    EVALUATION

    Round Indicators

    • february 12 2019
    • Friends getaway

    scanner242

    “Wonderful Vacation”


    We received warm welcome from staff. Excellent service at check in from Laura. All the staff happy and helpful. Special thanks to Nicholas and Marcelo at Premium Lounge. Orfanel, Francisco, Roberto and Osvaldo at Seafood restaurant. Villiufso and all staff at Italian. Felipa who cleaned our room in a timely manner each day, kind person. Nicholasa who worked hard to maintain the pool washroom, which was always kept clean. Marialea T. beach towels and Premium Lounge, such a happy person.. Alejandro Life Guard, who always kept an eye on everyone in and by the pools. The food was very good. Bar service by the pool and Premium Lounge was excellent. Clean resort, comfortable bed and room, good food and fantastic staff. Lore at checkout offered excellent service. Entertainment was very good, but usually we were in bed by 10pm. Plenty of loungers by the pools. Exercise and games, archery, yoga are offered. Easygoing feel to resort which makes for a relaxing holiday. All guests were friendly and considerate of others. This was a great vacation. Thank You Barcelo


    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
    Dear guest scanner242: Thanks firts for your preference and share your experience with us, im glad to know that you had an excellent time in our complex and our facilities and services has been to your liking, also that our staff has teated you as you deserve, thanks for keeping the record with theirs names, we will pass them your message, it is a nice gesture from you to remember and mention them all, thanks again for your preference and comment, your opinion is very important to us. Come back soon, we will be waiting for you with open arms. Luis Avelar/Director

    EVALUATION

    Round Indicators

    • february 10 2019
    • Milton, Canada

    jeanie752

    “Wonderful Week”


    Without a doubt one of our favourite hotels in Ixtapa. Upon arrival we were welcomed by the extremely friendly staff. Can’t say enough for Jorge at the front desk reception for his recommendations, help and ideas. He has a wealth of knowledge for Ixtapa and Zihuatanejo. We will definitely return to the Barcelo.


    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
    Dear Jeanie752: Thank you for your preference and comment, your opinion is very important to us. We are pleased to know that our facilities, service and attention of our staff have been to your liking. We would love to welcome you again in our complex, we will be waiting for you with open arms. Come back soon! Best regards Luis Avelar / Director

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