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Welcome to the world of the Barceló Hotel Group, you have at your disposal  120 hotels in 20 different countries. Find the best hotel for your next holiday or for business reasons.

Discover our hotels here.

With the Barceló All Inclusive exclusive program, you only have to worry about enjoying your holidays. Breakfast, lunch, dinner and snacks included in the price. Cocktails and refreshments at the open bar, sports, activities and entertainment at no extra charge, among other advantages.

You can get detailed information about the list of services included in the program in the file or page of each hotel.

The Premium Level concept is the exclusive concept of services and facilities implemented in Barceló Hotel Group hotels and which provides the client with a superior and exclusive level.

- 24-hour personalized service
• Rooms with the best views
•Exclusive Spa discounts
•Concierge service
• Personalized check-in and check-out
•Access to the Premium Level Lounge
•And many more services designed to make you feel special.

Royal Level  are hotels designed to offer the most exclusive benefits; a select club where you can enjoy luxurious facilities and top quality services. 

• Private area with exclusive facilities: restaurants, swimming pools and beach club
• Private reception for check-in and check-out
- Concierge Service
• Exclusive amenities
- Personalized service
• Access to the best rooms

Opposite Playa Bávaro and Punta Cana, Barceló Hotel Group has a spectacular complex called Barceló Bávaro Grand Resort, which contains the following 2 magnificent all-inclusive hotels:

- Barceló Bávaro Palace

- Barceló Bávaro Beach – Adults Only

I want to make a reservation at an à la carte restaurant*.

In order to enjoy the variety of our a la carte restaurants at the Barceló Bávaro Grand Resort you must make a reservation in advance and restaurant hours are subject to availability. The hotel will let you know which specialty restaurant or restaurants you will be able to enjoy during your stay. For gentlemen: long pants, sleeved shirts and shoes or sandals (not rubber material). Beachwear and beach-style sandals are not permitted. Applies to all the à la carte restaurants with the exception of Hoyo19, Santa Fe and Coral. And semi-formal dress code for men, formal shorts or bermuda shorts, sleeved shirt and sandals (not rubber material). Beachwear and beach-style sandals are not permitted. Applies to à la carte dinners in Hoyo19, Santa Fe and Coral.

What is the Pirate Island experience**?

This is a unique opportunity for your child to feel like a real pirate in an authentic aquatic adventure where you will find a pool with waves and slides. You can find it at the Barceló Bávaro Palace hotel.

*Additional dinners available for an extra charge.

**Service at an additional cost, please consult the terms and conditions of use.

Barceló Hotel Group has a spectacular resort on the Riviera Maya, the  Barceló Maya Grand Resort,  which has these seven magnificent all-inclusive hotels:

- Barceló Maya Palace
- Premium Level at Barceló Maya Palace
- Barceló Maya Riviera - Adults only
- Barceló Maya Beach
- Barceló Maya Tropical
- Barceló Maya Colonial
- Barceló Maya Caribe

I would like to make a reservation at an a la carte restaurant

Prior reservation is required to enjoy the variety of our a la carte restaurants at Barceló Maya Grand Resort and restaurant hours are subject to availability. The hotel will let you know which specialty restaurant(s) you will be able to enjoy during your stay. Additional dinners available at an additional charge.The dress code applies to gentlemen only. No shorts, beachwear or sandals (rubber material) or tank tops are allowed.

What is the Pirate Island experience*?

It's the unique opportunity for your child to feel like a real pirate in an authentic aquatic adventure where he/she will find a pool with waves and slides.

*Service at an additional cost, please consult the terms and conditions of use.

In terms of dining you will be able to enjoy lunch and dinner upon your check-in day. During the intermediate days, you can enjoy breakfast, lunch and dinner. The day of departure only includes breakfast. In addition, you will have at your disposal snacks such as nachos, burgers, fries, sandwiches, fruit and other snacks throughout the day.

Every second night of your stay you can reserve one of our a la carte restaurants either El Rancho, specializing in meat and seafood, or the Japanese restaurant Miyako. From 10 am you can enjoy cocktails based on national liqueurs, draught beer, natural juices, fizzy drinks and house wine.As for the offer of activities, depending on occupancy and season, the hotel has a full entertainment program for both children and adults. Highlights include aerobic activities, karaokes, dance classes, board games and other sports activities, as well as a different show every night. You can consult the activities available during your stay at the hotel.

Please note that services such as transportation to the hotel, ferry from Puntarenas, Wi-fi, international drinks, etc. are for an additional cost , click here.

Entrance to the hotel facilities:  Fees apply from 7:00 AM to 10:30 AM; after 10:30 AM it is free of charge.

Entry to the rooms: From  3 pm.

Departure of the rooms: Before noon.

Departure from the hotel premises:  Fees apply from noon to 3:00 PM (does not include the use of the rooms and will be subject to hotel availability).

Frequency and schedules: Departures are daily, from San José at 6:00 AM and from Tambor at 12:30 PM.

Reservations: This service must be booked at least 48 hours in advance. You can book it via 800 227 23 56 or via the e-mail sac8@barcelo.com.

Transfer route: Barceló San José Palacio to Puntarenas, where you will board the ferry to Paquera (1 hour), and you will continue to Barceló Tambor Beach. Same route on the way back. 

Transfer time: Approximately 5 hours.

 In the search engine of barcelo.com you can easily choose the hotel, the dates and the number of rooms and their occupancy. If you don't find what you are searching or, we will be happy to assist you through our Customer Services (SAC).
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Consult our telephone numbers or fill in the  following form.

If you made a reservation through our Customer Service telephone number, to modify your reservation  you can contact the customer service  or do so through Barcelo.com, to modify your reservation, go to the Reservation Management section and enter the locator (reservation number) and the hotel of your reservation.

If you reserved through barcelo.com, access the section Reservation Management and enter the locator (reservation number) and the selected hotel. 

If you were registered as a user of My Barceló when completing the reservation, you must access your account before modifying the reservation.

If you made the reservation through another company or agency (neither barcelo.com nor the Barceló Telephone Reservation Service) contact the third party company directly.
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If you made your reservation through another company (if your reservation has not been made through Barcelo.com or through the Barceló Telephone Reservation Service) you must contact the third party company you made your reservation with.

If you made a reservation directly through the hotel, please contact the hotel directly.

Prepaid reservations do not allow modification and any cancellation will be subject to the penalty that corresponds to the rate.

If you made a reservation through our Customer Service Hotline, to cancel your reservation please contact our customer service.

If you reserved through barcelo.com, access the section Reservation Management and enter the locator (reservation number) and the selected hotel. 

If you were registered as a user of My Barceló when completing the reservation, you must access your account before modifying the reservation.

If you made the reservation through another company or agency (neither barcelo.com nor the Barceló Telephone Reservation Service) contact the third party company directly.
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If you made a reservation directly through the hotel, please contact the hotel directly.

The amount will be refunded if applicable, in accordance with the general terms and conditions and the specific conditions of the rate with which you have made the reservation. If there is a refund, it will be carried out by the same means by which the payment was made.

If you have not canceled your reservation and arrive at the hotel before 6:00 PM (hotel local time) on the day of arrival, the reservation will be automatically canceled in full and you will be charged the amount expressly provided for in the no show section included in the "rate conditions" applicable to your reservation.

The check-in and check-out time depends on the policy of each hotel, check with the hotel of your reservation to make sure.

Usually, the  check-in time  will be from  3:00 PM. If you do not arrive before 6:00 PM (hotel local time) on the day of arrival, and you have not notified the hotel, it will be considered a no show. The  check-out time  must be before noon (hotel local time) on the scheduled day of departure.

It is Barceló Hotel Group's commitment to to always offer  the lowest price on barcelo.com and in our Call Center, with the assurance that if you find a cheaper price on another website or on barcelo.com (or Call Center), we will always match it . See  here for all detailed information.

The  "No Show"  means  no show at the hotel before 6:00 PM  (hotel local time) on the scheduled day of arrival, without prior notification by the client. The hotel will consider the reservation as " no show" and it will be fully canceled automatically. The amount charged will be the amount expressly provided for in the "no show" section included in the "rate conditions" applicable to your reservation.

Generally, a baby will be considered from 0 to 1.9 years old (under 2 years old). The age to enter in the reservation for the baby will be the age he/she has on the date of entry to the hotel.

*The hotel can request proof of age for the baby. If a valid document is not shown at check-in, the hotel reserves the right to request payment for the child’s supplement.

Generally considered a child from 2 to 12 years, although it depends on each hotel and the offers available published at that time. The age to enter in the price inquiry or reservation for the child will be the age of the child on the date of entry to the hotel. Barcelo.com will show you the best prices according to the age of the child.

*The hotel can request proof of the child’s age. If a valid document is not shown at check-in, the hotel reserves the right to request payment of the Adult supplement.

If your reservation or reservations do not exceed 10 rooms, on barcelo.com you can find a hotel search engine, where you can also choose the dates and number of rooms  with the occupancy you want. Once you have filled in this information, we will offer you the best price online.

If for the same dates you want to make a reservation for  more than 10 rooms  (without meeting room), your reservation will be considered a  group. For this reason, we ask you to contact our Customer Service Hotline (SAC), which together with the hotel, will manage the reservation according to our exclusive group policy.

Consult our phone numbers.

Very simple. Contact our Customer Service and they will be happy to answer any questions you may have. See our numbers.

In Step 3 of the reservation process you will find a field identified as "Add Discount Code" where you can apply your discount coupon.