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Barceló Hotel Pool  Maya Beach
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancún International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Beach

4.5/5 Round Indicators
| 12952 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

55% Complete

7250

Very good

26% Complete

3384

Average

9% Complete

1266

Poor

4% Complete

571

Very poor

3% Complete

482

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    Round Indicators
    tsadiner Vancouver, Canada. 02/24/2020

    “Maya Beach is a great family vacation location”

    We chose the premium level for our stay and found that it was exactly as advertised. Staff were consistently helpful and courteous. Our chief complaints were related to the food quality (most buffets were mediocre although the Tropical Buffet was quite good) and the bed mattress was covered with plastic which was noisy when moving during sleep and made it sweaty despite the excellent air conditioning in our room. We only ate at one of the specialty restaurants (Trattoria) and the food did not fail to disappoint, so we cancelled a reservation for another night at another restaurant. So we would recommend that you search out the different buffets to find the ones that meet your taste/quality and don't waste your time with the specialty restaurants. Te quality of the Wi-Fi was very good (even on the beach) and included with the room at the Premium level. The initial set-up was a bit more complicated that it needs to be and it was set to expire prior to our checkout time which required another visit to the registration office, but this was capably corrected by the very courteous staff. We would return to this resort again but would probably choose the Maya Grand section as it was somewhat more conveniently located to the the facilities and activities that we enjoyed.
    Round Indicators
    lloyddejesus Dracut, Massachusetts. 02/24/2020

    “Barcelo The Horrible Experience”

    I would not recommend for any one to waste there money at Barcelo. Front staff was HORRIBLE. Every we were at the front desk people were always complaining about there rooms and staff would not acknowledged or care what they had to say.
    Round Indicators
    B9863OMjuliem 02/24/2020 Family

    “Great Service”

    Irene Sanchez at the pool Beach Resort was excellent and the best part of my vacation. I will be back to visit next year. I have been coming for the past 3 years and she was my favorite so far. Thanks Irene for making my trip memorable
    Round Indicators
    judymklee888 Coquitlam, Canada. 02/23/2020

    “Barcelo Caribe Stay- mouldy room”

    First room I stayed in had terrible mould smell. It was so unbearable I could not sleep well. Then to top things off WATER was trickling down into our unit as the guest on the floor above was showering. I reported the incident to front desk and they said they would send somebody to look. Took them 3 hours and it wasn't until I said it the second time to front desk that they sent somebody to look at the situation. It was getting late into the night and we had just settled in the 2and night. I told them I couldn't stay in room as my son has asthma. So we moved to different room and it still had mould smell but not as severe. So we sucked it up and stayed. Looking back I should have requested either premium room but they said they were full at Caribe. I should have suggested the Palace as I spent good coin to stay here. The saving grace was that the food was good, friendly staff, nice pool, and stunning beachfront views. For the overall experience I rate this a 3 out of 5. The rooms are more like a 1 star.
    Round Indicators
    CorbettFAM Alliston, Canada. 02/23/2020

    “HFMD”

    Well staying here though the beach is amazing and the pools are great quality of food because of the Repetitiveness was not that great also we had 14 family members staying here three out of the 14 two children one older male caught huff foot and mouth disease

    EVALUATION

    Round Indicators

    • february 24 2020
    • Vancouver, Canada

    tsadiner

    “Maya Beach is a great family vacation location”


    We chose the premium level for our stay and found that it was exactly as advertised. Staff were consistently helpful and courteous. Our chief complaints were related to the food quality (most buffets were mediocre although the Tropical Buffet was quite good) and the bed mattress was covered with plastic which was noisy when moving during sleep and made it sweaty despite the excellent air conditioning in our room. We only ate at one of the specialty restaurants (Trattoria) and the food did not fail to disappoint, so we cancelled a reservation for another night at another restaurant. So we would recommend that you search out the different buffets to find the ones that meet your taste/quality and don't waste your time with the specialty restaurants. Te quality of the Wi-Fi was very good (even on the beach) and included with the room at the Premium level. The initial set-up was a bit more complicated that it needs to be and it was set to expire prior to our checkout time which required another visit to the registration office, but this was capably corrected by the very courteous staff. We would return to this resort again but would probably choose the Maya Grand section as it was somewhat more conveniently located to the the facilities and activities that we enjoyed.


    EVALUATION

    Round Indicators

    • february 24 2020
    • Dracut, Massachusetts

    lloyddejesus

    “Barcelo The Horrible Experience”


    I would not recommend for any one to waste there money at Barcelo. Front staff was HORRIBLE. Every we were at the front desk people were always complaining about there rooms and staff would not acknowledged or care what they had to say.


    EVALUATION

    Round Indicators

    • february 24 2020
    • Family

    B9863OMjuliem

    “Great Service”


    Irene Sanchez at the pool Beach Resort was excellent and the best part of my vacation. I will be back to visit next year. I have been coming for the past 3 years and she was my favorite so far. Thanks Irene for making my trip memorable


    EVALUATION

    Round Indicators

    • february 23 2020
    • Coquitlam, Canada

    judymklee888

    “Barcelo Caribe Stay- mouldy room”


    First room I stayed in had terrible mould smell. It was so unbearable I could not sleep well. Then to top things off WATER was trickling down into our unit as the guest on the floor above was showering. I reported the incident to front desk and they said they would send somebody to look. Took them 3 hours and it wasn't until I said it the second time to front desk that they sent somebody to look at the situation. It was getting late into the night and we had just settled in the 2and night. I told them I couldn't stay in room as my son has asthma. So we moved to different room and it still had mould smell but not as severe. So we sucked it up and stayed. Looking back I should have requested either premium room but they said they were full at Caribe. I should have suggested the Palace as I spent good coin to stay here. The saving grace was that the food was good, friendly staff, nice pool, and stunning beachfront views. For the overall experience I rate this a 3 out of 5. The rooms are more like a 1 star.


    EVALUATION

    Round Indicators

    • february 23 2020
    • Alliston, Canada

    CorbettFAM

    “HFMD”


    Well staying here though the beach is amazing and the pools are great quality of food because of the Repetitiveness was not that great also we had 14 family members staying here three out of the 14 two children one older male caught huff foot and mouth disease


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