Barceló Hotel Pool  Maya Beach
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Beach

4.5/5 Round Indicators
| 11099 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

54% Complete

6024

Very good

27% Complete

3090

Average

10% Complete

1112

Poor

4% Complete

486

Very poor

3% Complete

387

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    Round Indicators
    rcjanvier 04/20/2019 Family

    “Best Place Ever!!”

    This is the first trip for us as a family of four. Two kids age 8 & 11 and this was their first Caribbean trip. We were all impressed. So much to do. Huge resort. Food is amazing everywhere. Captain Morgan Grill was my favourite, especially the pool next to it if you enjoy loud music. My family loves to dance! So many places to swim and have fun. The beach is amazing. Dolphin interaction was amazing and right on the resort. The staff go above and beyond your expectations!! Love them all. Jaun Montejo and Lucio Sanchez were especially great! They always made sure our stay was super comfortable. Thanks Guys!! Also, most staff can speak English as well and also taught us some Spanish! Our kids love that! We upgraded our room and stayed in the Coba, room 2101 and we had absolutely no regrets!! Premium level is the best way to go! Pool, beach, bar right near our room! AMAZING!! There’s a mall, Casino, bowling alley, mini golf, etc. Sooo many things to do, will not get bored. We will come back for sure! Thank you everyone at the Barcelo Maya Grand for making our stay WONDERFUL!!
    Round Indicators
    bishsgirl Stoughton, Massachusetts. 04/20/2019 Family

    “Great Family Vacation”

    This hotel was great-plenty to do for everyone. The food was yummy-the resort was very clean and the beach was perfect! We loved that you didn’t have to leave the resort-everything you needed was right there.
    Round Indicators
    Antonino R Catania, Italy. 04/18/2019 Couples

    “Luz Mar outstanding! ”

    We are at the Barceló Maya Beach, it is definitely above my expectations! A lot of pools, great food, great service, many thing to do, everything is clean and tidy, people are nice. We were selected for a VIP upgrade by Luz Mar, I would recommend the VIP upgrade since you have many benefits with it. And Luz Mar has been more than professional! Thanks a lot Luz for everything, our vacation here is fantastic!
    Round Indicators
    cdt87 Langley, Canada. 04/18/2019 Family

    “Absolutely horrible experience”

    The whole experience for my family was very deficit. From night one splitting up our family in a very big resort and telling us that it was impossible to find a room close together when the resort was only ever at 50% capacity to the dirty pools cigarette butts and slime and flooded bathrooms in the premium suits it was a mess. And the food wasn’t much to be desired for either. The resort was too big for them to control way to many drunk kids fighting in the hall ways all hours of the night! I would never go back to this resort even if it was free. I will advise everyone I talk to to not spend your time or money on this resort.

    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
     Dear Guest, Thank you for your valued time and your review on your recent stay at Barceló Maya Beach. It is with great sadness and great concern that I read your feedback, about how we did not manage to exceed your expectations during your stay, please know that day by day each and every staff member puts very much effort in order to work hard and to accomplish your every guests needs. Our goal is to make your holidays as perfect and memorable as they can possibly be. Please forgive us, for not being this the occasion. We deeply regret that your perception in an overall differs with the great majority of our reviews on TripAdvisor. I truly hope you allow us another opportunity to welcome you and allow me to assure you that you will notice all the improvements we have made since your last stay and hopefully change the thought you have towards our Resort. Best Regards, José Luis Serratos Subdirector Barceló Maya Beach

    Round Indicators
    Jet66865477920 04/18/2019 Family

    “Destination Wedding family trip”

    Overall the Hotel complex was excellent. The variety of things to do and the quality of the decor and food exceeded our expectations. Some small icks, the blended drinks were too sweet, and the beach needed more sand, and it was a bit farther from the airport than i am used to. We requested a room change as we were put in a less used room, with a mold smell, but they accommodated us with out hesitation. Flight times were great and the staff was excellent on every level.

    EVALUATION

    Round Indicators

    • april 20 2019
    • Family

    rcjanvier

    “Best Place Ever!!”


    This is the first trip for us as a family of four. Two kids age 8 & 11 and this was their first Caribbean trip. We were all impressed. So much to do. Huge resort. Food is amazing everywhere. Captain Morgan Grill was my favourite, especially the pool next to it if you enjoy loud music. My family loves to dance! So many places to swim and have fun. The beach is amazing. Dolphin interaction was amazing and right on the resort. The staff go above and beyond your expectations!! Love them all. Jaun Montejo and Lucio Sanchez were especially great! They always made sure our stay was super comfortable. Thanks Guys!! Also, most staff can speak English as well and also taught us some Spanish! Our kids love that! We upgraded our room and stayed in the Coba, room 2101 and we had absolutely no regrets!! Premium level is the best way to go! Pool, beach, bar right near our room! AMAZING!! There’s a mall, Casino, bowling alley, mini golf, etc. Sooo many things to do, will not get bored. We will come back for sure! Thank you everyone at the Barcelo Maya Grand for making our stay WONDERFUL!!


    EVALUATION

    Round Indicators

    • april 20 2019
    • Stoughton, Massachusetts
    • Family

    bishsgirl

    “Great Family Vacation”


    This hotel was great-plenty to do for everyone. The food was yummy-the resort was very clean and the beach was perfect! We loved that you didn’t have to leave the resort-everything you needed was right there.


    EVALUATION

    Round Indicators

    • april 18 2019
    • Catania, Italy
    • Couples

    Antonino R

    “Luz Mar outstanding! ”


    We are at the Barceló Maya Beach, it is definitely above my expectations! A lot of pools, great food, great service, many thing to do, everything is clean and tidy, people are nice. We were selected for a VIP upgrade by Luz Mar, I would recommend the VIP upgrade since you have many benefits with it. And Luz Mar has been more than professional! Thanks a lot Luz for everything, our vacation here is fantastic!


    EVALUATION

    Round Indicators

    • april 18 2019
    • Langley, Canada
    • Family

    cdt87

    “Absolutely horrible experience”


    The whole experience for my family was very deficit. From night one splitting up our family in a very big resort and telling us that it was impossible to find a room close together when the resort was only ever at 50% capacity to the dirty pools cigarette butts and slime and flooded bathrooms in the premium suits it was a mess. And the food wasn’t much to be desired for either. The resort was too big for them to control way to many drunk kids fighting in the hall ways all hours of the night! I would never go back to this resort even if it was free. I will advise everyone I talk to to not spend your time or money on this resort.


    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
    Dear Guest, Thank you for your valued time and your review on your recent stay at Barceló Maya Beach. It is with great sadness and great concern that I read your feedback, about how we did not manage to exceed your expectations during your stay, please know that day by day each and every staff member puts very much effort in order to work hard and to accomplish your every guests needs. Our goal is to make your holidays as perfect and memorable as they can possibly be. Please forgive us, for not being this the occasion. We deeply regret that your perception in an overall differs with the great majority of our reviews on TripAdvisor. I truly hope you allow us another opportunity to welcome you and allow me to assure you that you will notice all the improvements we have made since your last stay and hopefully change the thought you have towards our Resort. Best Regards, José Luis Serratos Subdirector Barceló Maya Beach

    EVALUATION

    Round Indicators

    • april 18 2019
    • Family

    Jet66865477920

    “Destination Wedding family trip”


    Overall the Hotel complex was excellent. The variety of things to do and the quality of the decor and food exceeded our expectations. Some small icks, the blended drinks were too sweet, and the beach needed more sand, and it was a bit farther from the airport than i am used to. We requested a room change as we were put in a less used room, with a mold smell, but they accommodated us with out hesitation. Flight times were great and the staff was excellent on every level.


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