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Barceló Hotel Pool  Maya Beach
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancún International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Beach

4.5/5 Round Indicators
| 12188 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

55% Complete

6708

Very good

26% Complete

3290

Average

9% Complete

1205

Poor

4% Complete

534

Very poor

3% Complete

451

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    Round Indicators
    mstravelrx North Houston, Texas. 10/13/2019 Business

    “Excellent for families, Premium Level”

    I really enjoyed my short stay at Barcelo Maya Grand Resort property! I stayed in a Premium Level room at Barcelo Maya Beach section. The room very spacious with easy access to the pool and beach, and almost every area of the resort. Enjoyed the welcome fresh fruit amenity. I didn’t get to use the outdoor jacuzzi on the balcony, but it was nice and the balcony was a good size overlooking the pools and the beach just beyond the pool area! A family of 4 or more could hang out on the balcony :-). I also like the compartmented bathroom style and double vanities. Even with the compartmented bathroom, the bathroom space is a little tight, but aesthetically pleasing. There are two “day beds” in the room. These are NOT pull-out sofas, when you remove the pillows, they’re like a twin size day bed. Absolutely love the transportation double decker bus! No golf carts here, a nice red double decker bust was take you to the lobbies of the 5, soon to be 6 properties within the resort area 👍🏾 The restaurants were ok, not great but not horrible, just average. I think the Japanese hibachi (Tokyo) restaurant is the best! Didn’t get a chance to try El Fuente or the Italian restaurant, maybe next time. The adventure park is awesome and a great value, even though it’s an extra expense (not part of all-inclusive). There’s a wide range of activities and a multi-day Pass is the way to go with older children so they can experience the adrenaline thrills multiple times 😊. Loved the adventure park activities and staff! From Go Carts and ATVs (certification required for ATV use), zip lining, bungee swing, ropes course, hanging coaster and more...It’s definitely a thrill and great space to create amazing family memories!!! Thanks Carlos and Lalo (I know it’s spelled wrong). Visited the gift shop at the Beach section and they had everything I needed. Of curse resort prices are inflated, but its available if needed. Evelin and Paty were very friendly and assisted me with finding the items I needed, quick check out. No CASH!! Only credit and room charges allowed, careful.... Pleasant experience! The USpa is beautiful and spacious. Having access to the hydrotherapy area is well worth it! I would go daily...I had an aroma therapy massage and it was lovely. I highly recommend the resort for families, either Maya Beach or Maya Palace in Premium Level room 😊. Although, the entire property is beautiful, I’m just a resort snob😬. One thing for sure is nobody in the family will be bored!!

    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
     Dear Guest, We feel very proud and honor to have created for you such an outstanding holiday experience in every aspect. Thank you for selecting Barceló Maya Beach as your holiday destination. Your valuable words and comments will help motivate even more the enitre coworkers that makes this amazing team. That way we can achieve the total satisfaction of our guests. For us it will be a real honor to have you once again in a future stay. Kind Regards, José Luis Serratos Subdirector Barceló Maya Beach

    Round Indicators
    brittney w 10/09/2019 Couples

    “Barcelo Maya Beach”

    AMAZING RESORT!! Next time I will stay at the Palace it was beautiful. The staff keep the resort grounds nice and clean. Club Jaguar was very nice. Resort felt like we were in a jungle paradise. Beautiful pools and amazing beach area

    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
     Dear brittney w, We thank you for allowing us to host and pamper you, during your recent visit to the Hotel Barceló Maya Beach. Thank you very much for taking the time to share your words of gratitude. We are proud to read that once again, we have made a wonderful stay. We hope to the honor to host you once again in the near future. Warm Regards, José Luis Serratos Subdirector Barceló Maya Beach

    Round Indicators
    worldtraveller930 dartmouth. 10/09/2019

    “Great Intertainment”

    Great they upgraded us to a suite we did not ask for this the people service intertainment nightly shows were great we have stayed at this resort three times I would highly recommend it you can do many different excusions the beach was beautiful

    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
     Dear Guest, It is very kind of you to take time and write such a wonderful review about your recent stay at Barceló Maya Beach. Your willingness to share on TripAdvisor for future travelers makes us very honor. We are delighted to read that all of our facilities, our beautiful gardens, the rooms, the food, but more important the service provided by each and every one of our colleagues that makes everything possible was to your total satisfaction. Your kind recommendation is highly appreciated. We will be delighted to welcome you back soon. Kind regards, José Luis Serratos Subdirector Barcelo Maya Beach

    Round Indicators
    javikoxc Miami, Florida. 10/08/2019 Friends getaway

    “Terrible Administration ”

    We were traveling with a big group of friends that we all came from different parts and made different check in at the hotel. My group of friends were sent to Barcelo PALACE and they made us stay at the Maya beach. The distance was pretty long and we couldn’t stay at palace or visit its amenities. If you don’t book straight from hotel website they don’t care about you. They told us since we booked with another agency we were out of luck. To try and come the next day to see if they were able to make the change. They never really did anything to make it up for the completely change of rooms for everyone. The room at Maya beach was old, the bathroom sink and tub would get clogged, we had to go down the next day and ask them to fix it. We wanted to make reservations with my other group of friends for two different restaurants and we couldn’t. The guest services people never knew how the other reservations were made and they couldn’t put us in the same table. Seems like every time we wanted to do something with the hotel they couldn’t figure it out. Very frustrating. Buffet restaurant and bars were nice. The service people were really friendly, would always take care of you. The hotel is nice, has nice amenities and plenty of stuff to do. Its a little far from Cancun and Tulum but it was expected. Great if you are just staying there all your days. If not you will have to make long drives to places or get in a bus. If you are planning on just staying at the hotel then thats the place to go. If you plan on going to others places, rent a car or hire transportation. It will be a really long drive to most tourist places. Stay closer to Cancún or Tulum if you are planing on going to those places.

    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
     Dear Guest, We value all of our guests and we appreciate you taking the time to write us on your stay at Barceló Maya Beach. I sincerely apologize for your experience during your recent stay. Our goal is to always try to exceed our guests expectations. We are sorry that you couldn’t stay at Palace, unfortunately there wasn't any rooms available. We much appreciate mentioning that the hotel is nice and that there is several activities to do. We would be more than thank full if you give us a second opportunity to show our great service. Best Regards, José Luis Serratos Subdirector Barceló Maya Beach

    Round Indicators
    nobleel 10/07/2019 Family

    “Surf Ride”

    Adrian Nestor: I loved it, the surf is incredible. It is really hard but it really worth it. I had lot of fun. Thanks Adrian, for being so nice, Nestor to help me with the welcoming I'm sure I'm gonna come back, I reccomend this at all.

    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
     Dear Guest, The entire Barceló Maya Beach team and I appreciate you have selected us as your vacation destination. And far and for most to share with other travelers your incredible experience on your stay. We are delighted to learn that our entire service, our optimal location, as well as the quality of our food offerings, turned your vacation into a memorable moment. Grant us with a second visit to our beautiful hotel. Kind regards, José Luis Serratos Subdirector Barceló Maya Beach

    EVALUATION

    Round Indicators

    • october 13 2019
    • North Houston, Texas
    • Business

    mstravelrx

    “Excellent for families, Premium Level”


    I really enjoyed my short stay at Barcelo Maya Grand Resort property! I stayed in a Premium Level room at Barcelo Maya Beach section. The room very spacious with easy access to the pool and beach, and almost every area of the resort. Enjoyed the welcome fresh fruit amenity. I didn’t get to use the outdoor jacuzzi on the balcony, but it was nice and the balcony was a good size overlooking the pools and the beach just beyond the pool area! A family of 4 or more could hang out on the balcony :-). I also like the compartmented bathroom style and double vanities. Even with the compartmented bathroom, the bathroom space is a little tight, but aesthetically pleasing. There are two “day beds” in the room. These are NOT pull-out sofas, when you remove the pillows, they’re like a twin size day bed. Absolutely love the transportation double decker bus! No golf carts here, a nice red double decker bust was take you to the lobbies of the 5, soon to be 6 properties within the resort area 👍🏾 The restaurants were ok, not great but not horrible, just average. I think the Japanese hibachi (Tokyo) restaurant is the best! Didn’t get a chance to try El Fuente or the Italian restaurant, maybe next time. The adventure park is awesome and a great value, even though it’s an extra expense (not part of all-inclusive). There’s a wide range of activities and a multi-day Pass is the way to go with older children so they can experience the adrenaline thrills multiple times 😊. Loved the adventure park activities and staff! From Go Carts and ATVs (certification required for ATV use), zip lining, bungee swing, ropes course, hanging coaster and more...It’s definitely a thrill and great space to create amazing family memories!!! Thanks Carlos and Lalo (I know it’s spelled wrong). Visited the gift shop at the Beach section and they had everything I needed. Of curse resort prices are inflated, but its available if needed. Evelin and Paty were very friendly and assisted me with finding the items I needed, quick check out. No CASH!! Only credit and room charges allowed, careful.... Pleasant experience! The USpa is beautiful and spacious. Having access to the hydrotherapy area is well worth it! I would go daily...I had an aroma therapy massage and it was lovely. I highly recommend the resort for families, either Maya Beach or Maya Palace in Premium Level room 😊. Although, the entire property is beautiful, I’m just a resort snob😬. One thing for sure is nobody in the family will be bored!!


    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
    Dear Guest, We feel very proud and honor to have created for you such an outstanding holiday experience in every aspect. Thank you for selecting Barceló Maya Beach as your holiday destination. Your valuable words and comments will help motivate even more the enitre coworkers that makes this amazing team. That way we can achieve the total satisfaction of our guests. For us it will be a real honor to have you once again in a future stay. Kind Regards, José Luis Serratos Subdirector Barceló Maya Beach

    EVALUATION

    Round Indicators

    • october 9 2019
    • Couples

    brittney w

    “Barcelo Maya Beach”


    AMAZING RESORT!! Next time I will stay at the Palace it was beautiful. The staff keep the resort grounds nice and clean. Club Jaguar was very nice. Resort felt like we were in a jungle paradise. Beautiful pools and amazing beach area


    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
    Dear brittney w, We thank you for allowing us to host and pamper you, during your recent visit to the Hotel Barceló Maya Beach. Thank you very much for taking the time to share your words of gratitude. We are proud to read that once again, we have made a wonderful stay. We hope to the honor to host you once again in the near future. Warm Regards, José Luis Serratos Subdirector Barceló Maya Beach

    EVALUATION

    Round Indicators

    • october 9 2019
    • dartmouth

    worldtraveller930

    “Great Intertainment”


    Great they upgraded us to a suite we did not ask for this the people service intertainment nightly shows were great we have stayed at this resort three times I would highly recommend it you can do many different excusions the beach was beautiful


    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
    Dear Guest, It is very kind of you to take time and write such a wonderful review about your recent stay at Barceló Maya Beach. Your willingness to share on TripAdvisor for future travelers makes us very honor. We are delighted to read that all of our facilities, our beautiful gardens, the rooms, the food, but more important the service provided by each and every one of our colleagues that makes everything possible was to your total satisfaction. Your kind recommendation is highly appreciated. We will be delighted to welcome you back soon. Kind regards, José Luis Serratos Subdirector Barcelo Maya Beach

    EVALUATION

    Round Indicators

    • october 8 2019
    • Miami, Florida
    • Friends getaway

    javikoxc

    “Terrible Administration ”


    We were traveling with a big group of friends that we all came from different parts and made different check in at the hotel. My group of friends were sent to Barcelo PALACE and they made us stay at the Maya beach. The distance was pretty long and we couldn’t stay at palace or visit its amenities. If you don’t book straight from hotel website they don’t care about you. They told us since we booked with another agency we were out of luck. To try and come the next day to see if they were able to make the change. They never really did anything to make it up for the completely change of rooms for everyone. The room at Maya beach was old, the bathroom sink and tub would get clogged, we had to go down the next day and ask them to fix it. We wanted to make reservations with my other group of friends for two different restaurants and we couldn’t. The guest services people never knew how the other reservations were made and they couldn’t put us in the same table. Seems like every time we wanted to do something with the hotel they couldn’t figure it out. Very frustrating. Buffet restaurant and bars were nice. The service people were really friendly, would always take care of you. The hotel is nice, has nice amenities and plenty of stuff to do. Its a little far from Cancun and Tulum but it was expected. Great if you are just staying there all your days. If not you will have to make long drives to places or get in a bus. If you are planning on just staying at the hotel then thats the place to go. If you plan on going to others places, rent a car or hire transportation. It will be a really long drive to most tourist places. Stay closer to Cancún or Tulum if you are planing on going to those places.


    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
    Dear Guest, We value all of our guests and we appreciate you taking the time to write us on your stay at Barceló Maya Beach. I sincerely apologize for your experience during your recent stay. Our goal is to always try to exceed our guests expectations. We are sorry that you couldn’t stay at Palace, unfortunately there wasn't any rooms available. We much appreciate mentioning that the hotel is nice and that there is several activities to do. We would be more than thank full if you give us a second opportunity to show our great service. Best Regards, José Luis Serratos Subdirector Barceló Maya Beach

    EVALUATION

    Round Indicators

    • october 7 2019
    • Family

    nobleel

    “Surf Ride”


    Adrian Nestor: I loved it, the surf is incredible. It is really hard but it really worth it. I had lot of fun. Thanks Adrian, for being so nice, Nestor to help me with the welcoming I'm sure I'm gonna come back, I reccomend this at all.


    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
    Dear Guest, The entire Barceló Maya Beach team and I appreciate you have selected us as your vacation destination. And far and for most to share with other travelers your incredible experience on your stay. We are delighted to learn that our entire service, our optimal location, as well as the quality of our food offerings, turned your vacation into a memorable moment. Grant us with a second visit to our beautiful hotel. Kind regards, José Luis Serratos Subdirector Barceló Maya Beach

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