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Barceló Hotel Pool  Maya Beach
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancún International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Beach

4.5/5 Round Indicators
| 12943 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

55% Complete

7247

Very good

26% Complete

3381

Average

9% Complete

1265

Poor

4% Complete

570

Very poor

3% Complete

481

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    Round Indicators
    peterO5919CG Toronto, Canada. 02/23/2020

    “Every day another day in paradise”

    Fabulous resort complex especially for families that want to stay on property for the entire stay. Good food (not always great), wonderful pools and beaches, lots of restaurants, lots to do and see, wonderful staff though sometimes language is a barrier. I wish they had live music and dancing, but they did have good theatre shows. Very clean and well kept with nicely landscapes and grounds. The Premium package is well worth it.
    Round Indicators
    Canadiain 02/23/2020

    “Family Vacation”

    We just came back from a weeks holiday with a large family group (26). We did not get all the rooms requested for young kids (adjoining room), king size bed, or room floor. It took a little while to get things sorted out but not really to our satisfaction. Once there and selled in this is a very nice resort. The food in the buffet is good and changes daily. The resturants are better but usually requir a reservation. We had a wonderfull dinner at Kyoto and chef Erik Ramirez was great even though there was a mix up with the waitress. Beach is fabulous! Pool areas are kept clean and poolside bar service is great! All staff very friendly.
    Round Indicators
    532erikar 02/23/2020 Couples

    “Sad to write this”

    We just arrived at barcelo maya beach. I have to preface this with I love the barcelo brand. I stayed at the palace in december, I'm booked at Cozumel in may and the adults only riviera for next december. Upon arriving I was told the best restaurants are booked for the entire week by a convention that got here before us. So basically too bad eat buffet. I asked to speak with the manager (I've been in customer service my whole career and realize something can be done) he never shows while I wait for 45 minutes. Pedro at the front desk and the people in the restaurant reservation area were awesome but obviously didn't have the ability to change anything. This is unacceptable. I paid the same as the convention group but because they arrived before me they can prebook all the best restaurants....seriously! I'm also bringing 4 other couples in December to introduce them to the barcelo brand and now I'm worried they will get here and face the same ridiculous situations. Sorry to have to write a negative but this really is not ok.
    Round Indicators
    evac9762020 Sauk Rapids, Minnesota. 02/23/2020

    “Family vacation at Barcelo!”

    We had a great time and would go back. Check out Ventura Park and the temporary tattoo guys. Lots of fun and very good at their jobs. Shows were excellent and the kids had a blast even though they start at 9:30 at night. The host is crazy good at his job.
    Round Indicators
    kevinbeaton15 Delta, Canada. 02/23/2020

    “Kevin’s best 10 days ever!!!”

    The Barceló caribe was incredible as well as all the adjoining resorts. The room alone for premium level is worth the extra cost alone. Excellent restaurants as well as buffets everywhere!!! I was drinking this trip but there were bar all over the place. Room service was fast and the staff were all nice and helpful.i would definitley go back

    EVALUATION

    Round Indicators

    • february 23 2020
    • Toronto, Canada

    peterO5919CG

    “Every day another day in paradise”


    Fabulous resort complex especially for families that want to stay on property for the entire stay. Good food (not always great), wonderful pools and beaches, lots of restaurants, lots to do and see, wonderful staff though sometimes language is a barrier. I wish they had live music and dancing, but they did have good theatre shows. Very clean and well kept with nicely landscapes and grounds. The Premium package is well worth it.


    EVALUATION

    Round Indicators

    • february 23 2020

    Canadiain

    “Family Vacation”


    We just came back from a weeks holiday with a large family group (26). We did not get all the rooms requested for young kids (adjoining room), king size bed, or room floor. It took a little while to get things sorted out but not really to our satisfaction. Once there and selled in this is a very nice resort. The food in the buffet is good and changes daily. The resturants are better but usually requir a reservation. We had a wonderfull dinner at Kyoto and chef Erik Ramirez was great even though there was a mix up with the waitress. Beach is fabulous! Pool areas are kept clean and poolside bar service is great! All staff very friendly.


    EVALUATION

    Round Indicators

    • february 23 2020
    • Couples

    532erikar

    “Sad to write this”


    We just arrived at barcelo maya beach. I have to preface this with I love the barcelo brand. I stayed at the palace in december, I'm booked at Cozumel in may and the adults only riviera for next december. Upon arriving I was told the best restaurants are booked for the entire week by a convention that got here before us. So basically too bad eat buffet. I asked to speak with the manager (I've been in customer service my whole career and realize something can be done) he never shows while I wait for 45 minutes. Pedro at the front desk and the people in the restaurant reservation area were awesome but obviously didn't have the ability to change anything. This is unacceptable. I paid the same as the convention group but because they arrived before me they can prebook all the best restaurants....seriously! I'm also bringing 4 other couples in December to introduce them to the barcelo brand and now I'm worried they will get here and face the same ridiculous situations. Sorry to have to write a negative but this really is not ok.


    EVALUATION

    Round Indicators

    • february 23 2020
    • Sauk Rapids, Minnesota

    evac9762020

    “Family vacation at Barcelo!”


    We had a great time and would go back. Check out Ventura Park and the temporary tattoo guys. Lots of fun and very good at their jobs. Shows were excellent and the kids had a blast even though they start at 9:30 at night. The host is crazy good at his job.


    EVALUATION

    Round Indicators

    • february 23 2020
    • Delta, Canada

    kevinbeaton15

    “Kevin’s best 10 days ever!!!”


    The Barceló caribe was incredible as well as all the adjoining resorts. The room alone for premium level is worth the extra cost alone. Excellent restaurants as well as buffets everywhere!!! I was drinking this trip but there were bar all over the place. Room service was fast and the staff were all nice and helpful.i would definitley go back


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