Barceló Hotel Pool  Maya Beach
;
map

Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Beach

4.5/5 Round Indicators
| 10440 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


Comments

Excellent

54% Complete

5653

Very good

28% Complete

2932

Average

9% Complete

1037

Poor

4% Complete

459

Very poor

3% Complete

359

Filter by

Sort by

    Round Indicators
    651jenz Kelowna, Canada. 12/12/2018 Couples

    “Best service ever”

    We are staying at Barcelo Maya Beach Resort. It is absolutely beautiful. After a few sleepless nights due to furniture being moved around above us, our bell boy Juan Montejo asked us how things were going. We explained our situation and Juan Montejo and Alberto Morelos(reception) were amazing. Within minutes they had it fixed. We were so impressed. Juan was so helpful with everything. They upgraded us to the top floor. You can tell that he takes great pride in his job. (Juan)He was very helpful with any questions we had about the area places to go and things to see. If you ever stay here at Barcelo Maya Beach take the time to introduce yourself to Juan Montejo. He is our favorite employee here. So glad to have had the pleasure of meeting him
    Round Indicators
    TonySLP Minneapolis, Minnesota. 12/11/2018 Family

    “Immaculate property - wide open spaces - hotel rooms”

    First time to a Barcelo property - after they purchased Occidental. Also first for a "guys" trip - after all previous trips with my family (with kids). First off - the property was immaculate. Very clean. Very well groomed. No maintenance issues (which can be a problem with Occidental properties). Secondly - the property is HUGE. And "possibly" expanding to the south (where there is construction ongoing). It can literally take you 20 minutes to walk from end to end... thus they provide a shuttle for those that want quick lobby to lobby transportation. The LARGE property - means that if you want to get a little privacy, you can. You won't need to be on top of each other. Didn't hurt, though, that it was low season in early Dec. Thirdly - the buffet was pretty good. go for the items you can tell were recently brought out (we encountered a few cold items). They have PLENTY of omelet/egg stations to make your custom order. The selection is really very good. You won't feel like you are short for selection. Forth- the reservation options are really, really good. We did the Mexican, Seafood, and the Japanese. All were great... the Japanese included a nice show. Our "best in class" for the week. Firth- the service was great. Everyone was friendly. They were working hard for all of us. They all deserve more than they are probably paid (tipping is helpful). Sixth- the rooms are nothing special. Typical hotel quality. Clean, well maintained, beds ok. Was nice to have a balcony (with chairs) to hang out on in mornings and at night. Lastly... this is an excellent resort. If you really crave "action"... it might be a little sleepy (too spaced out). If you like a little privacy and pampering - - it's perfect. If you are fortunate enough to get the "hour a day" spa pool privilege, use it. It's awesome.

    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
     Dear Guest, We feel very proud and honor to have created for you such an outstanding holiday experience in every aspect. Thank you for selecting Barceló Maya Beach as your holiday destination. Your valuable words and comments will help motivate even more the enitre coworkers that makes this amazing team. That way we can achieve the total satisfaction of our guests. For us it will be a real honor to have you once again in a future stay. Kind Regards, José Luis Serratos Sub Director Barceló Maya Beach

    Round Indicators
    L2LOLA 12/11/2018 Couples

    “18th trip to the Barcelo Maya”

    We love the Barceló Maya Beach! We just returned from our 18th visit. Israel Bonilla and Angel Serrato remember us every year and treat us like royalty. Every time we go to another resort we are sorry and always compare it to the Barceló. This is the best beach! Lots of sand, lots of clear water, lots of lawn chairs. No fighting over lawn chairs here!

    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
     Dear Guest, It's very kind of you to take a few minutes of your time and write a wonderful review about your recent stay at the Barceló Maya Beach. Your willingness to share on TripAdvisor for future travelers makes us feel very honored. We are proud, that all our facilities, our beautiful gardens, the rooms, the food, but most importantly the great service provided by each and every one of our collaborators who goes out of their way to make your holiday Memorable. Your kind recommendation is highly appreciated and valued. We will be delighted to have the bliss of welcoming you back to our hotel. Yours Truly, José Luis Serratos Sub Director Barceló Maya Beach

    Round Indicators
    johncK5753QS1 North Vancouver, Canada. 12/10/2018 Couples

    “Amazing Service”

    Wonderful resort, beautiful beach, great room! But what made it the best was the superb service and smiles from the staff everywhere we went. Special thanks to Samantha and the staff at the Beach Buffet - they were amazing!

    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
     Dear Guest, Thanks for your wonderful opinion. It is very gratifying to know that our services have gone beyond the expectations of our guests. We are delighted to know that you enjoyed your stay and we look forward to welcoming you to Barceló Maya Beach soon. Best regards, José Luis Serratos Sub Director Barceló Maya Beach"

    Round Indicators
    bolisma Boston, MA. 12/09/2018 Family

    “Numerous times”

    Great place for family and friends. Better than average food and the specialty restaurants Capri and Santa Fe are really good. Nice beach...good pool area...and all entertainment and drinks you can handle.

    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
     Dear Guest, First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations. Your opinion is very important to us, as we strive to provide our guests with a caring and personalized service. We hope you will allow us to make your next stay unforgettable. Yours Truly, José Luis Serratos Sub Director Barceló Maya Beach

    EVALUATION

    Round Indicators

    • december 12 2018
    • Kelowna, Canada
    • Couples

    651jenz

    “Best service ever”


    We are staying at Barcelo Maya Beach Resort. It is absolutely beautiful. After a few sleepless nights due to furniture being moved around above us, our bell boy Juan Montejo asked us how things were going. We explained our situation and Juan Montejo and Alberto Morelos(reception) were amazing. Within minutes they had it fixed. We were so impressed. Juan was so helpful with everything. They upgraded us to the top floor. You can tell that he takes great pride in his job. (Juan)He was very helpful with any questions we had about the area places to go and things to see. If you ever stay here at Barcelo Maya Beach take the time to introduce yourself to Juan Montejo. He is our favorite employee here. So glad to have had the pleasure of meeting him


    EVALUATION

    Round Indicators

    • december 11 2018
    • Minneapolis, Minnesota
    • Family

    TonySLP

    “Immaculate property - wide open spaces - hotel rooms”


    First time to a Barcelo property - after they purchased Occidental. Also first for a "guys" trip - after all previous trips with my family (with kids). First off - the property was immaculate. Very clean. Very well groomed. No maintenance issues (which can be a problem with Occidental properties). Secondly - the property is HUGE. And "possibly" expanding to the south (where there is construction ongoing). It can literally take you 20 minutes to walk from end to end... thus they provide a shuttle for those that want quick lobby to lobby transportation. The LARGE property - means that if you want to get a little privacy, you can. You won't need to be on top of each other. Didn't hurt, though, that it was low season in early Dec. Thirdly - the buffet was pretty good. go for the items you can tell were recently brought out (we encountered a few cold items). They have PLENTY of omelet/egg stations to make your custom order. The selection is really very good. You won't feel like you are short for selection. Forth- the reservation options are really, really good. We did the Mexican, Seafood, and the Japanese. All were great... the Japanese included a nice show. Our "best in class" for the week. Firth- the service was great. Everyone was friendly. They were working hard for all of us. They all deserve more than they are probably paid (tipping is helpful). Sixth- the rooms are nothing special. Typical hotel quality. Clean, well maintained, beds ok. Was nice to have a balcony (with chairs) to hang out on in mornings and at night. Lastly... this is an excellent resort. If you really crave "action"... it might be a little sleepy (too spaced out). If you like a little privacy and pampering - - it's perfect. If you are fortunate enough to get the "hour a day" spa pool privilege, use it. It's awesome.


    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
    Dear Guest, We feel very proud and honor to have created for you such an outstanding holiday experience in every aspect. Thank you for selecting Barceló Maya Beach as your holiday destination. Your valuable words and comments will help motivate even more the enitre coworkers that makes this amazing team. That way we can achieve the total satisfaction of our guests. For us it will be a real honor to have you once again in a future stay. Kind Regards, José Luis Serratos Sub Director Barceló Maya Beach

    EVALUATION

    Round Indicators

    • december 11 2018
    • Couples

    L2LOLA

    “18th trip to the Barcelo Maya”


    We love the Barceló Maya Beach! We just returned from our 18th visit. Israel Bonilla and Angel Serrato remember us every year and treat us like royalty. Every time we go to another resort we are sorry and always compare it to the Barceló. This is the best beach! Lots of sand, lots of clear water, lots of lawn chairs. No fighting over lawn chairs here!


    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
    Dear Guest, It's very kind of you to take a few minutes of your time and write a wonderful review about your recent stay at the Barceló Maya Beach. Your willingness to share on TripAdvisor for future travelers makes us feel very honored. We are proud, that all our facilities, our beautiful gardens, the rooms, the food, but most importantly the great service provided by each and every one of our collaborators who goes out of their way to make your holiday Memorable. Your kind recommendation is highly appreciated and valued. We will be delighted to have the bliss of welcoming you back to our hotel. Yours Truly, José Luis Serratos Sub Director Barceló Maya Beach

    EVALUATION

    Round Indicators

    • december 10 2018
    • North Vancouver, Canada
    • Couples

    johncK5753QS1

    “Amazing Service”


    Wonderful resort, beautiful beach, great room! But what made it the best was the superb service and smiles from the staff everywhere we went. Special thanks to Samantha and the staff at the Beach Buffet - they were amazing!


    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
    Dear Guest, Thanks for your wonderful opinion. It is very gratifying to know that our services have gone beyond the expectations of our guests. We are delighted to know that you enjoyed your stay and we look forward to welcoming you to Barceló Maya Beach soon. Best regards, José Luis Serratos Sub Director Barceló Maya Beach"

    EVALUATION

    Round Indicators

    • december 9 2018
    • Boston, MA
    • Family

    bolisma

    “Numerous times”


    Great place for family and friends. Better than average food and the specialty restaurants Capri and Santa Fe are really good. Nice beach...good pool area...and all entertainment and drinks you can handle.


    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
    Dear Guest, First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations. Your opinion is very important to us, as we strive to provide our guests with a caring and personalized service. We hope you will allow us to make your next stay unforgettable. Yours Truly, José Luis Serratos Sub Director Barceló Maya Beach

    Close 

    Back Find a hotel

    Hotels in Costa Rica

    Select Costa Rica

    Hotels in Mexico

    Select Mexico

    Hotels in Panamá

    Select Panamá

    Hotels in Spain

    Select Spain

    Hotels in Germany

    Select Germany

    Hotels in Czech Republic

    Select Czech Republic

    Hotels in Portugal

    Select Portugal

    Hotels in Morocco

    Select Morocco

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z