Barceló Hotel Pool  Maya Beach
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Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Beach

4.0/5 Round Indicators
| 10030 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Excellent

53% Complete

5390

Very good

28% Complete

2828

Average

10% Complete

1011

Poor

4% Complete

452

Very poor

3% Complete

349

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    Round Indicators
    Mike J 09/18/2018

    “Could be better ”

    I found small ants in the room , many of them. Room cleanliness is a defect for sure. Waiters don’t understand English and they give you what they want not what you want. Communication is very tough but Sandra Gonzalez at front desk was excellent , wish everyone would be like her . I was surprised that get skis with full price. All what they tell you that you have credits with us is useless. The place is quite nice but needs a lot of work
    Round Indicators
    askelly24 Saint Paul, Minnesota. 09/18/2018 Family

    “Great escape!”

    Our family has stayed at this resort a handful of times. It’s got beautiful grounds, and every time we visit there seems to be something new. The pools are some of the best we’ve seen at an all-inclusive resort. The beach is beautiful as well with the option to walk its Coast for miles. Food is good- would recommend making reservations at the specialty restaurants for really good food in the evenings. Overall great property. If you can spring for it, it’s worth paying the extra to stay at the Palace. Service is GREAT!
    Round Indicators
    Roving321207 09/17/2018 Friends getaway

    “Excellent Vacation with Friends”

    We have had an excellent time at the resort. We recommend visiting as many of the restaurants as possible. However, our favorite experience for great food and excellent service has been at Mexico Lindo with our waiter Doroteo Hernandez. He is an excellent waiter and his recommendations were delicious!

    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
     Dear Roving321207, We want to thank you for choosing our hotel Barceló Maya Beach for your vacation in La Riviera Maya, as well as dedicating part of your time to assess and discuss your experience with us. We are delighted that you have enjoyed the all-inclusive meal plan, which allows our guests to enjoy our bars and restaurants throughout the day, as well as the daytime and evening entertainment program. We are pleased to know that we were able to meet your expectations. We appreciate your lovely words regarding our coworker Doroteo. Kindness is, undoubtedly, one of the main assets of our hotel. Doroteo will be congratulated on your behalf for the contribution he has made to ensure your well-being during your stay with us. We invite you to enjoy our benefits by signing up for our "my barcelo" program, which you can find on our website barcelo.com. We appreciate that you spread your comments and opinions about your stay in other massive social networks. We are delighted that you enjoyed your stay with us. We hope to welcome you again very soon. Regards

    Round Indicators
    Sofia F Cleveland, Ohio. 09/16/2018 Couples

    “Great Place, Coming back regularly.”

    We just came back from another great trip to Barceló Maya Beach. We particularly love the Maya Beach among all the Barceló hotels and coming back regularly, several times a year. It was our sixth visit. Every visit we had great time. Combination of ~2 Km white sandy beach, and snorkeling with coral fish make this place real special. This time weather was not cooperating (rain and seaweeds) nevertheless we really enjoyed the visit. We would like to extend our special thanks to Mrs. Lorena Guerrero Rodriguez –Front Desk manager and her staff who warmly welcomed us with open arms and made us feel special and appreciated as repeat hotel’s guests. All our questions were answered promptly and addressed efficiently. Great customer service of chief concierge-Denys Khronenko, deserves a special acknowledgement. He made our trip really special. His help with booking restaurants and attending to all our needs made us feel welcomed and appreciated. Denys appeared as a very efficient and well organized manager keeping track of all the bookings and opportunities. His service and attention to detail is impeccable. Despite the bad weather overall experience from this trip was sunny due to excellent work of Mrs.Lorena Guerrero Rodriguez and Mr. Denys Khronenko. If possible we would like their efforts to be recognized by their superiors. We are sure that we will be back soon.

    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
     Dear Sofia, Firstly we would like to thank you for choosing our Barceló Maya Beach hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We are delighted that you have enjoyed the all-inclusive meal plan, which allows our guests to enjoy our bars and restaurants throughout the day, as well as the daytime and evening entertainment program. We are pleased to know that we were able to meet your expectations. We appreciate your lovely words regarding our coworkers Lorena and Denys. Kindness is, undoubtedly, one of the main assets of our hotel. Both will be congratulated on your behalf for the contribution they have made to guarantee your well-being during your stay with us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Regards

    Round Indicators
    whartnup Greater London, United Kingdom. 09/15/2018 Family

    “Wayne Hartnup”

    What can I say about this hotel, was outstanding, there was 11 of us on our family holiday, hotel and staff was excellent a special mention to Jose in the quiet bar and Teresa around the pool who go over and above in the service department, hotel is very clean and the food was excellent,unfortunately we have a wedding in Cuba next year but we will return annually after that,my family and I could not find one thing to criticise, well done to all staff in the hotel and keep up the good work .

    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
     Dear whartnup, We want to thank you for choosing our hotel Barceló Maya Beach for your vacation in La Riviera Maya, as well as dedicating part of your time to assess and discuss your experience with us. We are delighted that you have enjoyed the all-inclusive meal plan, which allows our guests to enjoy our bars and restaurants throughout the day, as well as the daytime and evening entertainment program. We are pleased to know that we were able to meet your expectations. We appreciate your lovely words regarding our coworkers José and Teresa. Kindness is, undoubtedly, one of the main assets of our hotel. Both will be congratulated on your behalf for the contribution they have made to guarantee your well-being during your stay with us. We invite you to enjoy our benefits by signing up for our "my barcelo" program, which you can find on our website barcelo.com. We appreciate that you spread your comments and opinions about your stay in other massive social networks. We are delighted that you have enjoyed your stay with us. We look forward to welcoming you again very soon. Regards

    EVALUATION

    Round Indicators

    • september 18 2018

    Mike J

    “Could be better ”


    I found small ants in the room , many of them. Room cleanliness is a defect for sure. Waiters don’t understand English and they give you what they want not what you want. Communication is very tough but Sandra Gonzalez at front desk was excellent , wish everyone would be like her . I was surprised that get skis with full price. All what they tell you that you have credits with us is useless. The place is quite nice but needs a lot of work


    EVALUATION

    Round Indicators

    • september 18 2018
    • Saint Paul, Minnesota
    • Family

    askelly24

    “Great escape!”


    Our family has stayed at this resort a handful of times. It’s got beautiful grounds, and every time we visit there seems to be something new. The pools are some of the best we’ve seen at an all-inclusive resort. The beach is beautiful as well with the option to walk its Coast for miles. Food is good- would recommend making reservations at the specialty restaurants for really good food in the evenings. Overall great property. If you can spring for it, it’s worth paying the extra to stay at the Palace. Service is GREAT!


    EVALUATION

    Round Indicators

    • september 17 2018
    • Friends getaway

    Roving321207

    “Excellent Vacation with Friends”


    We have had an excellent time at the resort. We recommend visiting as many of the restaurants as possible. However, our favorite experience for great food and excellent service has been at Mexico Lindo with our waiter Doroteo Hernandez. He is an excellent waiter and his recommendations were delicious!


    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
    Dear Roving321207, We want to thank you for choosing our hotel Barceló Maya Beach for your vacation in La Riviera Maya, as well as dedicating part of your time to assess and discuss your experience with us. We are delighted that you have enjoyed the all-inclusive meal plan, which allows our guests to enjoy our bars and restaurants throughout the day, as well as the daytime and evening entertainment program. We are pleased to know that we were able to meet your expectations. We appreciate your lovely words regarding our coworker Doroteo. Kindness is, undoubtedly, one of the main assets of our hotel. Doroteo will be congratulated on your behalf for the contribution he has made to ensure your well-being during your stay with us. We invite you to enjoy our benefits by signing up for our "my barcelo" program, which you can find on our website barcelo.com. We appreciate that you spread your comments and opinions about your stay in other massive social networks. We are delighted that you enjoyed your stay with us. We hope to welcome you again very soon. Regards

    EVALUATION

    Round Indicators

    • september 16 2018
    • Cleveland, Ohio
    • Couples

    Sofia F

    “Great Place, Coming back regularly.”


    We just came back from another great trip to Barceló Maya Beach. We particularly love the Maya Beach among all the Barceló hotels and coming back regularly, several times a year. It was our sixth visit. Every visit we had great time. Combination of ~2 Km white sandy beach, and snorkeling with coral fish make this place real special. This time weather was not cooperating (rain and seaweeds) nevertheless we really enjoyed the visit. We would like to extend our special thanks to Mrs. Lorena Guerrero Rodriguez –Front Desk manager and her staff who warmly welcomed us with open arms and made us feel special and appreciated as repeat hotel’s guests. All our questions were answered promptly and addressed efficiently. Great customer service of chief concierge-Denys Khronenko, deserves a special acknowledgement. He made our trip really special. His help with booking restaurants and attending to all our needs made us feel welcomed and appreciated. Denys appeared as a very efficient and well organized manager keeping track of all the bookings and opportunities. His service and attention to detail is impeccable. Despite the bad weather overall experience from this trip was sunny due to excellent work of Mrs.Lorena Guerrero Rodriguez and Mr. Denys Khronenko. If possible we would like their efforts to be recognized by their superiors. We are sure that we will be back soon.


    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
    Dear Sofia, Firstly we would like to thank you for choosing our Barceló Maya Beach hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We are delighted that you have enjoyed the all-inclusive meal plan, which allows our guests to enjoy our bars and restaurants throughout the day, as well as the daytime and evening entertainment program. We are pleased to know that we were able to meet your expectations. We appreciate your lovely words regarding our coworkers Lorena and Denys. Kindness is, undoubtedly, one of the main assets of our hotel. Both will be congratulated on your behalf for the contribution they have made to guarantee your well-being during your stay with us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Regards

    EVALUATION

    Round Indicators

    • september 15 2018
    • Greater London, United Kingdom
    • Family

    whartnup

    “Wayne Hartnup”


    What can I say about this hotel, was outstanding, there was 11 of us on our family holiday, hotel and staff was excellent a special mention to Jose in the quiet bar and Teresa around the pool who go over and above in the service department, hotel is very clean and the food was excellent,unfortunately we have a wedding in Cuba next year but we will return annually after that,my family and I could not find one thing to criticise, well done to all staff in the hotel and keep up the good work .


    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
    Dear whartnup, We want to thank you for choosing our hotel Barceló Maya Beach for your vacation in La Riviera Maya, as well as dedicating part of your time to assess and discuss your experience with us. We are delighted that you have enjoyed the all-inclusive meal plan, which allows our guests to enjoy our bars and restaurants throughout the day, as well as the daytime and evening entertainment program. We are pleased to know that we were able to meet your expectations. We appreciate your lovely words regarding our coworkers José and Teresa. Kindness is, undoubtedly, one of the main assets of our hotel. Both will be congratulated on your behalf for the contribution they have made to guarantee your well-being during your stay with us. We invite you to enjoy our benefits by signing up for our "my barcelo" program, which you can find on our website barcelo.com. We appreciate that you spread your comments and opinions about your stay in other massive social networks. We are delighted that you have enjoyed your stay with us. We look forward to welcoming you again very soon. Regards

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