Barceló Hotel Pool  Maya Beach
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Barceló Maya Beach

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Beach

4.0/5 Round Indicators
| 9478 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

53% Complete

5065

Very good

28% Complete

2718

Average

10% Complete

952

Poor

4% Complete

427

Very poor

3% Complete

316

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    Round Indicators
    EssexLexi essex. 06/21/2018 Family

    “Won’t go back ..”

    This hotel really is a mixed bag , I will list pros and cons .... Pros 1.Lots of pools / splash parks 2.Plenty of sun loungers 3.Beautiful beach .. some seaweed but staff work hard to clear this . 4.Great kids club and lovely staff . 5.Lots of palm trees ... visually beautiful resort Cons 1.Resort too big 2.Food poor quality / saw flies on food often , cold bland food . Everything tastes the same . Too scared to eat fish / salad .. when I did I had an upset stomach . 3.Drinks poor quality / not top brand drinks , all taste the same and quite artificial . 4.Staff speak very little English for an international hotel . 5.Staff not helpful esp when it comes to reservation of restaurants , no flexibility if running slightly late . Not informed of restaurant closure one night we had booked. 6. All the restaurants served very similar regurgitated food and kids menu the same in every restaurant . They sacrifice quality for quantity with buffet .. copious amounts of food . 7. You won’t get served at the pool bars unless u tip big . 8. Beds not particularly comfortable with sheets like rubber back incontinence ones . 9. Lots of things cost extra such as the bowling which was a ridiculous price !! 10. Evening entertainment starts at 9.30 Pm which is too late for little ones . 11. Poorly advertised what entertainment is going on . 12. No free WiFi which is ridiculous . Had to purchase extra for the duration which was about £35 for 7 days and signal is not great . 13. Staff not particularly friendly . 14. Exploitation of animals by hotel .. Staff coming round with parrots and raccoons for endless photos . Parrots lying on their back for photos ??? 15. Dolphinarium ..very small pool for these poor animals performing shows and interactions countless times a day . 16. Really no atmosphere at all at this hotel . Would I recommend ... no Will I go back .... er ... That’s a no !
    Round Indicators
    phersh1911 06/21/2018 Couples

    “Love this place”

    Go to this same resort every June to celebrate our wedding anniversary love how staff members remember us from previous year. Angelo Serrato is the best. I also got 5 family members loving this place.
    Round Indicators
    864rob Lawrenceville, New Jersey. 06/19/2018

    “Very Nice!”

    Hotel was wonderful.not impressed with the location. Everything else was wonderful from the food to the service. Distance from the airport was much too far. The layout and decor of the hotel was nice.
    Round Indicators
    Jason K 06/19/2018 Family

    “Great resort for families with children.”

    Excellent resort with great pools, swim up bar and beach. The food was good but not great and our room needed to be updated, but was comfortable. Staff were very friendly and the resort was very clean.
    Round Indicators
    desascott15 Columbus, Nebraska. 06/19/2018 Family

    “Excellent!”

    This is a great resort for family! There is so much for the kids to do right at the resort that you never need to leave if you do not want to do excursions! Most bang for your family buck is this resort! Hands down!

    EVALUATION

    Round Indicators

    • june 21 2018
    • essex
    • Family

    EssexLexi

    “Won’t go back ..”


    This hotel really is a mixed bag , I will list pros and cons .... Pros 1.Lots of pools / splash parks 2.Plenty of sun loungers 3.Beautiful beach .. some seaweed but staff work hard to clear this . 4.Great kids club and lovely staff . 5.Lots of palm trees ... visually beautiful resort Cons 1.Resort too big 2.Food poor quality / saw flies on food often , cold bland food . Everything tastes the same . Too scared to eat fish / salad .. when I did I had an upset stomach . 3.Drinks poor quality / not top brand drinks , all taste the same and quite artificial . 4.Staff speak very little English for an international hotel . 5.Staff not helpful esp when it comes to reservation of restaurants , no flexibility if running slightly late . Not informed of restaurant closure one night we had booked. 6. All the restaurants served very similar regurgitated food and kids menu the same in every restaurant . They sacrifice quality for quantity with buffet .. copious amounts of food . 7. You won’t get served at the pool bars unless u tip big . 8. Beds not particularly comfortable with sheets like rubber back incontinence ones . 9. Lots of things cost extra such as the bowling which was a ridiculous price !! 10. Evening entertainment starts at 9.30 Pm which is too late for little ones . 11. Poorly advertised what entertainment is going on . 12. No free WiFi which is ridiculous . Had to purchase extra for the duration which was about £35 for 7 days and signal is not great . 13. Staff not particularly friendly . 14. Exploitation of animals by hotel .. Staff coming round with parrots and raccoons for endless photos . Parrots lying on their back for photos ??? 15. Dolphinarium ..very small pool for these poor animals performing shows and interactions countless times a day . 16. Really no atmosphere at all at this hotel . Would I recommend ... no Will I go back .... er ... That’s a no !


    EVALUATION

    Round Indicators

    • june 21 2018
    • Couples

    phersh1911

    “Love this place”


    Go to this same resort every June to celebrate our wedding anniversary love how staff members remember us from previous year. Angelo Serrato is the best. I also got 5 family members loving this place.


    EVALUATION

    Round Indicators

    • june 19 2018
    • Lawrenceville, New Jersey

    864rob

    “Very Nice!”


    Hotel was wonderful.not impressed with the location. Everything else was wonderful from the food to the service. Distance from the airport was much too far. The layout and decor of the hotel was nice.


    EVALUATION

    Round Indicators

    • june 19 2018
    • Family

    Jason K

    “Great resort for families with children.”


    Excellent resort with great pools, swim up bar and beach. The food was good but not great and our room needed to be updated, but was comfortable. Staff were very friendly and the resort was very clean.


    EVALUATION

    Round Indicators

    • june 19 2018
    • Columbus, Nebraska
    • Family

    desascott15

    “Excellent!”


    This is a great resort for family! There is so much for the kids to do right at the resort that you never need to leave if you do not want to do excursions! Most bang for your family buck is this resort! Hands down!


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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.