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Barceló Maya Riviera hotel interiors
;
map

Map and location

Carretera Chetumal Puerto Juárez Km. 266,3   Xpuha Quintana Roo, México    


Points of Interest

49 mi Cancún International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Riviera - Adults only

4.5/5 Round Indicators
| 429 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

73% Complete

316

Very good

16% Complete

69

Average

6% Complete

28

Poor

1% Complete

8

Very poor

1% Complete

8

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    Round Indicators
    jodytl 02/18/2020

    “Barcelo Maya Riviera - Restaurante Agave - On site Mexican Restaurant”

    This week we are staying at the Barcelo Maya Riviera. We have returned to different properties here at Barcelo Maya seven times since 2005. Each time we have had a wonderful experience. We brought our neighbors, our kids, and now this time we have traveled by ourselves. We are loving this new resort - Barcelo Maya Riviera. It is immaculate and the food and the staff are beyond any expectations we had. . . such a relaxing experience. Tonight we went to the Mexican restaurant on site. It was elegant and outstanding. Everything from the beautiful dishes to the presentation of each course was welcoming and inviting. We send a special thank you to our wonderful waiter, Oliverio Armijo. He was the best. He took the time to ask us if anyone had allergies. He explained the menu and coached us through our choices. The food was delicious. We left feeling like we had experienced warm hospitality and will cherish memories of this evening. They even have greeters as you arrive who are wearing traditional Mexican dress from the region, a type I had never seen before. We loved this restaurant and its staff! We also loved that if you stay at the Barcelo Maya Riviera, you have access to all the other hotels on the Barcelo Maya Resort.
    Round Indicators
    megankB2222UA 02/18/2020

    “LOVED this resort! Will definitely be returning!”

    The bar was set high for our first all inclusive adults only resort! Everything about this resort was awesome. We had an ocean front room on the 4th floor and the view was breathtaking. The mega king bed was extremely comfortable, and we loved having double sinks in the bathroom as well as a large closet with plenty of hangers and drawer space. The food was great, the breakfast and lunch buffets were tasty with a variety of options to suit all types of dietary needs and desires. My personal favorites were the omelettes/eggs, and pancakes/waffles/french toast. They are made to order and so delicious! For lunch my boyfriend and I loved the sushi, cheeseburgers, waffle fries, and the grills that served up fajitas/tacos or cuts of meat/fish. For dinner we tried all of the a la cartes and were impressed by each one. The service and food was amazing at every single one!! Special shout out to Jasper at the A'Guave Mexican restaurant for his excellent service and Mexican coffee show! Most of the days for us were spent at the pool bar, we loved the swim up bar at the "quiet" bar because of the additional swim up seating options that the music bar does not have. "Quiet" is in parenthesis because our group brought a bluetooth speaker out there to enjoy some tunes while we enjoyed the pool. The ONLY thing I would add regarding the bar situation is to add a bar down by the beach. I feel our group would have spent more time down there if drinks were readily available. :) It is such a beautiful beach and a beach bar would add a nice touch to the property! Overall, service was excellent by all staff at the resort from the buffet, lobby bar, pool bars, a la carte staff, we were very impressed and were well taken care of the whole stay. Thank you Barcelo, we WILL be back!
    Round Indicators
    Y3575YPjeffreym 02/18/2020 Couples

    “Excellent service.”

    Adults only section was excellent. Abdiel, pedro, David, ruby, abundia, and el jefe Rodriguez were excellent at the pool bar in the adults only section. A really fun crew that were great with drinks and talking it up with us if you know a little Spanish. Great time.
    Round Indicators
    buddy868 Alberta, Canada. 02/18/2020

    “Memorable Vacation”

    We have just returned from a 2 week vacation at this resort. Wow! We have been many times to the previous sections Colonial,Maya Beach,Caribe. This hotel is very well designed, but could use more color on walls,plants, paintings like sister properties, probably will be done as time goes on. For the Riviera opening only in December I must say everyone is doing a fantastic job. All the staff is super friendly and are doing their utmost to make everything for a perfect holiday. Our room on 5th floor of Premium Level was awesome, view spectacular, beds so big and comfortable and great amenities. All our requests on our reservation were met. Check in was a breeze. Food in the Buffet has a great variety, so much to choose from and presentation is so appetizing, something for everyone, you will not go away hungry. but as mentioned in some reviews the food is rather on the cool side, except when cooked to order. We did the 4 a la cartes, our favourite was the French one. Grounds are beautiful and everywhere you go is super clean. Pool bars and service is very good even though very busy during the conventions. We really enjoyed the Nightly Shows very professional . Bravo! The one complaint I have is the LOUD music in the lobby in the evening. DJ does not have good or relaxing music for adults only property. Special thank you and mention to staff who helped make our holiday a perfect one. Neyeli Macedo Concierge and Premium lounge,Juan Naverrete Bellhop,Angelica Mendez Maid,Conception Perez Pool service,Buffet waiters Abimael Hermandez, Maria Lopes, Yoni,Santiago Activities Sheila,Mike,David, Life guard Johnny,Brenda Vazquez Restaurant manager. Hats off to all of them! We are already planning to return in the near future. I have been reading some of the Negative reviews, can't believe these people were at this same property I would say Very Hard to Please!
    Round Indicators
    ellahp2020 02/18/2020 Business

    “We love this place”

    We love this place so friendly and beautiful beaches food,drinks,everything in barcelo maya riviera we love it i would like to come back again someday so relaxing this place I like the restaurant so friendly food is very delicious

    EVALUATION

    Round Indicators

    • february 18 2020

    jodytl

    “Barcelo Maya Riviera - Restaurante Agave - On site Mexican Restaurant”


    This week we are staying at the Barcelo Maya Riviera. We have returned to different properties here at Barcelo Maya seven times since 2005. Each time we have had a wonderful experience. We brought our neighbors, our kids, and now this time we have traveled by ourselves. We are loving this new resort - Barcelo Maya Riviera. It is immaculate and the food and the staff are beyond any expectations we had. . . such a relaxing experience. Tonight we went to the Mexican restaurant on site. It was elegant and outstanding. Everything from the beautiful dishes to the presentation of each course was welcoming and inviting. We send a special thank you to our wonderful waiter, Oliverio Armijo. He was the best. He took the time to ask us if anyone had allergies. He explained the menu and coached us through our choices. The food was delicious. We left feeling like we had experienced warm hospitality and will cherish memories of this evening. They even have greeters as you arrive who are wearing traditional Mexican dress from the region, a type I had never seen before. We loved this restaurant and its staff! We also loved that if you stay at the Barcelo Maya Riviera, you have access to all the other hotels on the Barcelo Maya Resort.


    EVALUATION

    Round Indicators

    • february 18 2020

    megankB2222UA

    “LOVED this resort! Will definitely be returning!”


    The bar was set high for our first all inclusive adults only resort! Everything about this resort was awesome. We had an ocean front room on the 4th floor and the view was breathtaking. The mega king bed was extremely comfortable, and we loved having double sinks in the bathroom as well as a large closet with plenty of hangers and drawer space. The food was great, the breakfast and lunch buffets were tasty with a variety of options to suit all types of dietary needs and desires. My personal favorites were the omelettes/eggs, and pancakes/waffles/french toast. They are made to order and so delicious! For lunch my boyfriend and I loved the sushi, cheeseburgers, waffle fries, and the grills that served up fajitas/tacos or cuts of meat/fish. For dinner we tried all of the a la cartes and were impressed by each one. The service and food was amazing at every single one!! Special shout out to Jasper at the A'Guave Mexican restaurant for his excellent service and Mexican coffee show! Most of the days for us were spent at the pool bar, we loved the swim up bar at the "quiet" bar because of the additional swim up seating options that the music bar does not have. "Quiet" is in parenthesis because our group brought a bluetooth speaker out there to enjoy some tunes while we enjoyed the pool. The ONLY thing I would add regarding the bar situation is to add a bar down by the beach. I feel our group would have spent more time down there if drinks were readily available. :) It is such a beautiful beach and a beach bar would add a nice touch to the property! Overall, service was excellent by all staff at the resort from the buffet, lobby bar, pool bars, a la carte staff, we were very impressed and were well taken care of the whole stay. Thank you Barcelo, we WILL be back!


    EVALUATION

    Round Indicators

    • february 18 2020
    • Couples

    Y3575YPjeffreym

    “Excellent service.”


    Adults only section was excellent. Abdiel, pedro, David, ruby, abundia, and el jefe Rodriguez were excellent at the pool bar in the adults only section. A really fun crew that were great with drinks and talking it up with us if you know a little Spanish. Great time.


    EVALUATION

    Round Indicators

    • february 18 2020
    • Alberta, Canada

    buddy868

    “Memorable Vacation”


    We have just returned from a 2 week vacation at this resort. Wow! We have been many times to the previous sections Colonial,Maya Beach,Caribe. This hotel is very well designed, but could use more color on walls,plants, paintings like sister properties, probably will be done as time goes on. For the Riviera opening only in December I must say everyone is doing a fantastic job. All the staff is super friendly and are doing their utmost to make everything for a perfect holiday. Our room on 5th floor of Premium Level was awesome, view spectacular, beds so big and comfortable and great amenities. All our requests on our reservation were met. Check in was a breeze. Food in the Buffet has a great variety, so much to choose from and presentation is so appetizing, something for everyone, you will not go away hungry. but as mentioned in some reviews the food is rather on the cool side, except when cooked to order. We did the 4 a la cartes, our favourite was the French one. Grounds are beautiful and everywhere you go is super clean. Pool bars and service is very good even though very busy during the conventions. We really enjoyed the Nightly Shows very professional . Bravo! The one complaint I have is the LOUD music in the lobby in the evening. DJ does not have good or relaxing music for adults only property. Special thank you and mention to staff who helped make our holiday a perfect one. Neyeli Macedo Concierge and Premium lounge,Juan Naverrete Bellhop,Angelica Mendez Maid,Conception Perez Pool service,Buffet waiters Abimael Hermandez, Maria Lopes, Yoni,Santiago Activities Sheila,Mike,David, Life guard Johnny,Brenda Vazquez Restaurant manager. Hats off to all of them! We are already planning to return in the near future. I have been reading some of the Negative reviews, can't believe these people were at this same property I would say Very Hard to Please!


    EVALUATION

    Round Indicators

    • february 18 2020
    • Business

    ellahp2020

    “We love this place”


    We love this place so friendly and beautiful beaches food,drinks,everything in barcelo maya riviera we love it i would like to come back again someday so relaxing this place I like the restaurant so friendly food is very delicious


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