Close

You are using Internet Explorer as a browser to visit Barcelo.com, and we trully recomend to use other browser in order to avoid troubles. If you prefer it, upload your browser versión to Internet Explorer 7 or newer by following the steps you will find in the “About” option inside Tools Configuration (upper right of your window)

Barceló Hotel Beach  Maya Tropical
;
map

Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Points of Interest

49 mi  Cancún International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Tropical

4.5/5 Round Indicators
| 6765 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


Comments

Excellent

60% Complete

4068

Very good

23% Complete

1567

Average

8% Complete

573

Poor

4% Complete

308

Very poor

3% Complete

249

Filter by

Sort by

    Round Indicators
    Helen M 09/18/2019

    “Theft From Room Safe”

    My partner and I had half of our holiday money stolen from our safe in the Tropical Hotel of this Resort. We had 280 usdollars and 3200 pesos stolen over 4 days. The Manager of this Resort totally refused to accept responsibility because he said no-one would have our safe number unless we handed it out to someone. The security downloaded the activity from the safe memory also our door activity. We were told our door had been tampered with. I asked the Manager Luis Gomez to show me the download from the safe .After he refused a few times and myself getting more frustrated at the fact he was stopping me from proving to him there had been someone in our room, he showed me the report. I pointed out to him the times we were out of the room, down at the swim up bar and restaurant for lunch. Hell, I could even prove to him on the Saturday 7th Sept we were out of the hotel with our friends in Playa Del Carmen and I showed him a photo of us. The time of the photo was 10 minutes approx before the safe was opened then closed 1 minute later in our room. Then someone went in half an hour later and opened and closed the safe again. This particular Saturday was the day we realised the money had been taken because I counted the dollars and realised we had 250 stolen. We then realised on our return another 30 dollars had been taken.Our rep gave us money for a taxi to the police station for an incident report. We paid for an attorney to translate our report as the police didn’t speak English.
    Round Indicators
    Andy T Haslemere, United Kingdom. 09/17/2019 Couples

    “Brilliant ”

    Great hotel. Helpful staff, great food and a choice of good bars. The pool complex was fantastic and the beach superb. Minor gripes - our balcony was not kept clean, the cleaners had no idea about changing the towels and the piped musac was extremely repetitive.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear andymt1965 : In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Barceló Maya Tropical.

    Round Indicators
    bcdubya Perth, United Kingdom. 09/17/2019 Couples

    “First Visit”

    Expansive property with well equipped standard rooms, twin queen beds in our case. No bath but very adequate shower with consistent hot water. We did however find the housekeeping inconsistent in terms of replenishment often missing curtains towels and even loo paper. Buffet service in main restaurant offers a large selection of foods with nightly changes for dinner e.g. Mexican, Chinese etc. There is also a choice of in house specialist restaurants. We used the Italian and steakhouse more than once and were entirely satisfied with the service and menu choices. There is a large choice of activities to enjoy cantered around the pool or attractive beach together with sea borne water sports. Bryan and Marie-Sole were particularly friendly and happy to engage in conversation to learn more about their guests. There is also varied in-house evening entertainment in an expansive comfortable theatre. One major gripe was the constant and very repetitive often too loud ‘background’ music particularly in the restaurants and bars. On the whole happy to recommend for couples and families with young children.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear bcdubya : In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics . Barceló Maya Tropical.

    Round Indicators
    V3367KYjenl Buffalo, New York. 09/17/2019 Friends getaway

    “Highly Reccomend”

    All around amazing resort, beautiful, big, lots to do! Food was great, swim up pool bars- my fav, beaches, activities, waterpark, lots of restaurants and nightly entertainment. Clean rooms/facilities. Highly recommend, would visit again :)

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear V3367KYjenl : Thank you very much for sharing this great review of your recent stay at Barceló Maya Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Barceló Maya Tropical. 

    Round Indicators
    SashaAndreski Englewood, New Jersey. 09/16/2019 Family

    “Great place for your family vacation”

    If you want a nice place to spend an unforgettable vacation with your family or loved ones ,this is the perfect place for that.Starting with the stuff hospitality,great food,extremely clean rooms,breathtaking palm shore and beautiful pools around.

    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear SashaAndreski : We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Tropical was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Barceló Maya Tropical.

    EVALUATION

    Round Indicators

    • september 18 2019

    Helen M

    “Theft From Room Safe”


    My partner and I had half of our holiday money stolen from our safe in the Tropical Hotel of this Resort. We had 280 usdollars and 3200 pesos stolen over 4 days. The Manager of this Resort totally refused to accept responsibility because he said no-one would have our safe number unless we handed it out to someone. The security downloaded the activity from the safe memory also our door activity. We were told our door had been tampered with. I asked the Manager Luis Gomez to show me the download from the safe .After he refused a few times and myself getting more frustrated at the fact he was stopping me from proving to him there had been someone in our room, he showed me the report. I pointed out to him the times we were out of the room, down at the swim up bar and restaurant for lunch. Hell, I could even prove to him on the Saturday 7th Sept we were out of the hotel with our friends in Playa Del Carmen and I showed him a photo of us. The time of the photo was 10 minutes approx before the safe was opened then closed 1 minute later in our room. Then someone went in half an hour later and opened and closed the safe again. This particular Saturday was the day we realised the money had been taken because I counted the dollars and realised we had 250 stolen. We then realised on our return another 30 dollars had been taken.Our rep gave us money for a taxi to the police station for an incident report. We paid for an attorney to translate our report as the police didn’t speak English.


    EVALUATION

    Round Indicators

    • september 17 2019
    • Haslemere, United Kingdom
    • Couples

    Andy T

    “Brilliant ”


    Great hotel. Helpful staff, great food and a choice of good bars. The pool complex was fantastic and the beach superb. Minor gripes - our balcony was not kept clean, the cleaners had no idea about changing the towels and the piped musac was extremely repetitive.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear andymt1965 : In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Barceló Maya Tropical.

    EVALUATION

    Round Indicators

    • september 17 2019
    • Perth, United Kingdom
    • Couples

    bcdubya

    “First Visit”


    Expansive property with well equipped standard rooms, twin queen beds in our case. No bath but very adequate shower with consistent hot water. We did however find the housekeeping inconsistent in terms of replenishment often missing curtains towels and even loo paper. Buffet service in main restaurant offers a large selection of foods with nightly changes for dinner e.g. Mexican, Chinese etc. There is also a choice of in house specialist restaurants. We used the Italian and steakhouse more than once and were entirely satisfied with the service and menu choices. There is a large choice of activities to enjoy cantered around the pool or attractive beach together with sea borne water sports. Bryan and Marie-Sole were particularly friendly and happy to engage in conversation to learn more about their guests. There is also varied in-house evening entertainment in an expansive comfortable theatre. One major gripe was the constant and very repetitive often too loud ‘background’ music particularly in the restaurants and bars. On the whole happy to recommend for couples and families with young children.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear bcdubya : In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics . Barceló Maya Tropical.

    EVALUATION

    Round Indicators

    • september 17 2019
    • Buffalo, New York
    • Friends getaway

    V3367KYjenl

    “Highly Reccomend”


    All around amazing resort, beautiful, big, lots to do! Food was great, swim up pool bars- my fav, beaches, activities, waterpark, lots of restaurants and nightly entertainment. Clean rooms/facilities. Highly recommend, would visit again :)


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
    Dear V3367KYjenl : Thank you very much for sharing this great review of your recent stay at Barceló Maya Tropical. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Barceló Maya Tropical. 

    EVALUATION

    Round Indicators

    • september 16 2019
    • Englewood, New Jersey
    • Family

    SashaAndreski

    “Great place for your family vacation”


    If you want a nice place to spend an unforgettable vacation with your family or loved ones ,this is the perfect place for that.Starting with the stuff hospitality,great food,extremely clean rooms,breathtaking palm shore and beautiful pools around.


    BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review
     Dear SashaAndreski : We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Tropical was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Barceló Maya Tropical.

    Close 

    Back Find a hotel

    Hotels in Costa Rica

    Select Costa Rica

    Hotels in Mexico

    Select Mexico

    Hotels in Spain

    Select Spain

    Hotels in Germany

    Select Germany

    Hotels in Turkey

    Select Turkey

    Hotels in Czech Republic

    Select Czech Republic

    Hotels in Portugal

    Select Portugal

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z

    to

      Incorrect dates