Barceló Hotel Interiors  Bilbao Nervión
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Map and location

Paseo Campo Volantín, 11   48007 Bilbao , País Vasco   España  


Places of Interest

9 km Bilbao

200 m RENFE Abando, Metro Station

15 km Puerto

200 m Guggenheim Museum

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Bilbao Nervión

4.5/5 Round Indicators
| 3582 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

46% Complete

1661

Very good

40% Complete

1435

Average

9% Complete

327

Poor

2% Complete

95

Very poor

1% Complete

64

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    Round Indicators
    Voyage66720863260 05/21/2019 Business

    “Barcelo Nervion stay”

    Very nice hotel with excellent location. Guggenheim museum, old city, shopping streets are all in 10 minutes walking distance. Clean rooms, very good breakfast, and helpful service people at the front desk.

    BilbaoNervion, Guest Experience Manager at Barcelo Bilbao Nervion, responded to this review
     Dear guest, Thank you for making our Barceló Bilbao Nervion your choice hotel on this occasion and for your very kind recommendation to the travel community of Tripadvisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We are thrilled to know you enjoyed your stay in all aspects, especially our strategic location between the interesting areas of our city, the delicious breakfast our chefs prepare every morning and most importantly, we are also very pleased to read that you found our reception team to be knowledgeable, helpful and genuinely friendly at all times. Once more we thank you for sharing your experience with us. We look forward to serving you again soon. Kind regards, Mangement Team Barceló Bilbao Nervión

    Round Indicators
    WazzaJo Melbourne, Australia. 05/20/2019 Couples

    “Very nice hotel with helpful staff”

    The rooms are practical, comfortable even though they are not large. The location is excellent for all things Bilbao. We were very pleasantly surprised by a gift of a bottle of Cava that was appreciated and enjoyed. Would highly recommend Barcelo Nervion for location and comfort for a short stay in Bilbao.

    BilbaoNervion, Guest Experience Manager at Barcelo Bilbao Nervion, responded to this review
     Dear guest, thank you very much for taking the time to share your experience in our Barceló Bilbao Nervión after your stay with us. We are delighted to know you enjoyed our privileged location, walking distance from the turist attractions of Bilbao, as well as our comfy and detaily equiped rooms. We are also very happy to know you enjoyed the little surprise in your room as a welcome gift. Again we thank you for this wonderful review and the recommendation to the travel community of Tripadvisor, we look forward to serving you again soon. Kind regards, Management Team Barceló Bilbao Nervion

    Round Indicators
    Aaron T 05/19/2019 Solo travel

    “bilbao”

    nice experience thanks to a comfortable hotel. helpful receptionists, great breakfast. quite rooms but a little bit small. Gym area so efficient . central good area. Very easy to catch a taxi to the airport which is not that far away. I wanted to make a late checkout which was not that expensive to pay extra.

    BilbaoNervion, Guest Experience Manager at Barcelo Bilbao Nervion, responded to this review
     Dear Aaron, We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Bilbao Nervión hotel and we thank you for your kind recommendation to Tripadvisor’s readers. We are delighted to know you had a great experience in the city thanks to our convenient location, our delicious daily breakfast and especially the service provided by our team, we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Management Team Barceló Bilbao Nervión

    Round Indicators
    happy56traveller Essex, United Kingdom. 05/15/2019 Family

    “Too many niggling problems”

    On check in, the room allocated to us had issues - couldn't get the air con to work and it was impossible to get the wardrobe door to open any more than about 5cm which made it unusable. We were eventually moved to a better room free of charge, a suite, which was significantly better but over the 3 days we stayed there were still problems - still servicing the room at 17:30 when we returned,key cards deactivated on our last day when returning from breakfast and several hours before mid day checkout! The bar and restaurant staff were unhelpful and just didn't engage or want to help when looking for an evening meal. The best part of the hotel was the breakfast options which were both plentiful and varied. However, on our first morning we weren't given any indication of arrangements or what was available including fresh cooked options. It seems the hotel focuses more on the visiting business traveller rather than the tourist. They have some way to go to become a destination hotel of choice for tourists.

    BilbaoNervion, Guest Experience Manager at Barcelo Bilbao Nervion, responded to this review
     Dear guest, We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our hotel and apologize for the inconveniences. We have read your review with our utmost attention and will take note of your constructive remarks. We are sorry for the technical problems you encountered in the first room you were accomodated; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We are happy to know our team was able to move you to one of our beautiful suites. Regarding the cleaning times, we clean the rooms from early in the morning until 6pm, we apologize for not being able to adapt the cleaning times to your needs. For future occasions, do not hesitate te contact our Front Desk to let us know you want cleaning service at a determinated time. The keys of the room should work until check out time. Sometimes they might disconnect if they are close to mobile phones, we are sorry for the inconveniences this might have caused you. Also, please be assured your comments regarding the service you received during mealtimes has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit. Kind regards, Management Team

    Round Indicators
    traveltheworld1113 Northampton, United Kingdom. 05/13/2019 Couples

    “Great location”

    Our superior room was very nice. Bed was comfortable and the room well equipped with tea/coffee, robes and slippers. Liked the quirky integral bathroom. Hotel is in ideal location for exploring Bilbao.

    BilbaoNervion, Guest Experience Manager at Barcelo Bilbao Nervion, responded to this review
     Dear guest, First and foremost we would like to thank you for choosing our Barceló Nervion hotel for your visit to Bilbao and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. We are delighted to know you enjoyed your stay with us, especially the equipment and design of the room, with all the facilities you need for a perfect citybreak, as well as the convenient location near all the interests of our beautiful city. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Kind regards, Management Team Barceló Bilbao Nervion

    EVALUATION

    Round Indicators

    • may 21 2019
    • Business

    Voyage66720863260

    “Barcelo Nervion stay”


    Very nice hotel with excellent location. Guggenheim museum, old city, shopping streets are all in 10 minutes walking distance. Clean rooms, very good breakfast, and helpful service people at the front desk.


    BilbaoNervion, Guest Experience Manager at Barcelo Bilbao Nervion, responded to this review
    Dear guest, Thank you for making our Barceló Bilbao Nervion your choice hotel on this occasion and for your very kind recommendation to the travel community of Tripadvisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We are thrilled to know you enjoyed your stay in all aspects, especially our strategic location between the interesting areas of our city, the delicious breakfast our chefs prepare every morning and most importantly, we are also very pleased to read that you found our reception team to be knowledgeable, helpful and genuinely friendly at all times. Once more we thank you for sharing your experience with us. We look forward to serving you again soon. Kind regards, Mangement Team Barceló Bilbao Nervión

    EVALUATION

    Round Indicators

    • may 20 2019
    • Melbourne, Australia
    • Couples

    WazzaJo

    “Very nice hotel with helpful staff”


    The rooms are practical, comfortable even though they are not large. The location is excellent for all things Bilbao. We were very pleasantly surprised by a gift of a bottle of Cava that was appreciated and enjoyed. Would highly recommend Barcelo Nervion for location and comfort for a short stay in Bilbao.


    BilbaoNervion, Guest Experience Manager at Barcelo Bilbao Nervion, responded to this review
    Dear guest, thank you very much for taking the time to share your experience in our Barceló Bilbao Nervión after your stay with us. We are delighted to know you enjoyed our privileged location, walking distance from the turist attractions of Bilbao, as well as our comfy and detaily equiped rooms. We are also very happy to know you enjoyed the little surprise in your room as a welcome gift. Again we thank you for this wonderful review and the recommendation to the travel community of Tripadvisor, we look forward to serving you again soon. Kind regards, Management Team Barceló Bilbao Nervion

    EVALUATION

    Round Indicators

    • may 19 2019
    • Solo travel

    Aaron T

    “bilbao”


    nice experience thanks to a comfortable hotel. helpful receptionists, great breakfast. quite rooms but a little bit small. Gym area so efficient . central good area. Very easy to catch a taxi to the airport which is not that far away. I wanted to make a late checkout which was not that expensive to pay extra.


    BilbaoNervion, Guest Experience Manager at Barcelo Bilbao Nervion, responded to this review
    Dear Aaron, We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Bilbao Nervión hotel and we thank you for your kind recommendation to Tripadvisor’s readers. We are delighted to know you had a great experience in the city thanks to our convenient location, our delicious daily breakfast and especially the service provided by our team, we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards, Management Team Barceló Bilbao Nervión

    EVALUATION

    Round Indicators

    • may 15 2019
    • Essex, United Kingdom
    • Family

    happy56traveller

    “Too many niggling problems”


    On check in, the room allocated to us had issues - couldn't get the air con to work and it was impossible to get the wardrobe door to open any more than about 5cm which made it unusable. We were eventually moved to a better room free of charge, a suite, which was significantly better but over the 3 days we stayed there were still problems - still servicing the room at 17:30 when we returned,key cards deactivated on our last day when returning from breakfast and several hours before mid day checkout! The bar and restaurant staff were unhelpful and just didn't engage or want to help when looking for an evening meal. The best part of the hotel was the breakfast options which were both plentiful and varied. However, on our first morning we weren't given any indication of arrangements or what was available including fresh cooked options. It seems the hotel focuses more on the visiting business traveller rather than the tourist. They have some way to go to become a destination hotel of choice for tourists.


    BilbaoNervion, Guest Experience Manager at Barcelo Bilbao Nervion, responded to this review
    Dear guest, We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our hotel and apologize for the inconveniences. We have read your review with our utmost attention and will take note of your constructive remarks. We are sorry for the technical problems you encountered in the first room you were accomodated; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We are happy to know our team was able to move you to one of our beautiful suites. Regarding the cleaning times, we clean the rooms from early in the morning until 6pm, we apologize for not being able to adapt the cleaning times to your needs. For future occasions, do not hesitate te contact our Front Desk to let us know you want cleaning service at a determinated time. The keys of the room should work until check out time. Sometimes they might disconnect if they are close to mobile phones, we are sorry for the inconveniences this might have caused you. Also, please be assured your comments regarding the service you received during mealtimes has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit. Kind regards, Management Team

    EVALUATION

    Round Indicators

    • may 13 2019
    • Northampton, United Kingdom
    • Couples

    traveltheworld1113

    “Great location”


    Our superior room was very nice. Bed was comfortable and the room well equipped with tea/coffee, robes and slippers. Liked the quirky integral bathroom. Hotel is in ideal location for exploring Bilbao.


    BilbaoNervion, Guest Experience Manager at Barcelo Bilbao Nervion, responded to this review
    Dear guest, First and foremost we would like to thank you for choosing our Barceló Nervion hotel for your visit to Bilbao and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. We are delighted to know you enjoyed your stay with us, especially the equipment and design of the room, with all the facilities you need for a perfect citybreak, as well as the convenient location near all the interests of our beautiful city. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Kind regards, Management Team Barceló Bilbao Nervion

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

    The maximum amount of accumulated discount may be up to 20% off the booking rate. It is possible to combine a discount code with a special discount** (for example multiple room, senior, resident, millennials,or large family bookings) and your my Barceló discount. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The discount code is not valid on arrival at the hotel, only at the time of booking. 

    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.

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