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Barceló Hotel Pool  Fuerteventura Thalasso Spa
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Avenida de El Castillo, s/n   35610 Caleta de Fuste, Antigua , Islas Canarias   España  


Places of Interest

7 km Fuerteventura

5 m Caleta de Fuste beach

3 km Salt Museum, Salinas

2 km Salinas de Antigua Golf Course

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Guest reviews.

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Barceló Fuerteventura Thalasso Spa

4.5/5 Round Indicators
| 11317 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

52% Complete

5897

Very good

33% Complete

3798

Average

10% Complete

1207

Poor

2% Complete

280

Very poor

1% Complete

135

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    Round Indicators
    Brownap35 London, United Kingdom. 07/19/2019 Family

    “Good Family Holiday Hotel”

    I enjoyed my stay here very much. I have been previously and came back, will likely do so again. Its a large hotel but it feels friendly the staff are very good. Food choice is excellent. Location is good - beach, shops cafes if you need them they all close at hand and its a short transfer from the airport. Its noisy. It has two great pools and mini-golf and tennis at hand (extra cost). Recommended.
    Round Indicators
    gabbyLeeds leeds. 07/19/2019 Couples

    “BE VERY CAREFUL”

    Stayed at this hotel with my husband and the hotel is lovely, great location, good facilities and food. The bad side is, the Caleta drug dealers all hang out right outside the hotel on the sea front, this is not just at night, but in the afternoon. On an evening do not use the side or beach gates to leave or arrive , use the main entrance. The police walk by and know what they are doing but just ignore it, the Barcelo need to put extra security or pressure on the police to clean the town up as it's a family resort. I know smoking canabis in Spain is legal but dealing isn't. Alot of families I spoke to in resort were aware of what was going on and said wouldn't come back to Caleta, which is already down on tourists and bar owners really struggling. Also be careful if out late opposite the Caleta Gardens complex as people were getting mugged, at least 3 reports whilst we were there. It's such a shame as lovely resort.
    Round Indicators
    honestlips Glasgow, United Kingdom. 07/18/2019 Family

    “Family holiday for 4”

    Writing this review to explain added extras and the things that we enjoyed and feel could be improved on. We stayed for 2 weeks from the end of June 2019. Pros The transfer from the airport is about 20 mins. There is a complementary drink on arrival despite what board you book. (We were half board.) We were given complimentary sweets and a bottle of fizz in our room. The food got better during our stay and seems to be a real focus of the management. Food cooked from the grill is better and they seem to be improving their serving suggestions. Fish, squid, steak, mussels, pork and lamb were all available. It is a cash less environment. There is a child pool, heated bigger pool and cooler larger pool that's much quieter. (All pools are salt water.) The kids club area has a mini pool and play area. We never left our children there so cannot comment on the child care facilities but our 5 and 2 year old enjoyed this as a change of scenery. The animation team are nice. Lorenzo, Marcos, Sara and Louise made a great impression on our boys and they loved the disco when they were leading Barcy disco. Some of the animation team aren't as good. The kids entertainment runs nightly from 8-845. (We can't comment on the shows as we didn't stay up to see any.) The WIFI is great. Rarely dropped and is a good speed. The hotel is right in the middle of everything, close to shops, restaurants, beach and marina, and several play parks are situated around the area. Better beaches are off to the right of the complex in front of the Sheraton, proper sand and you can walk quite far out in to the water. Sun beds there are €10.50 for the day for 2 plus a parasol, (I think, we never used them.) Cons You get towels for the pool/ beach at the hotel for €10 deposit each. If you wish to swap these during your stay there is a €2 cleaning non refundable charge per towel. (We've stayed in other hotels where they take them in every night and give you fresh every morning- that was excessive but charging €2 per towel per clean is ridiculous. There needs to be some balance.) There is a fee of €15 to hire an iron and you have to pay a €40 deposit to get it. The safe costs €3 per day. There is an additional cost for the tea and coffee facilities in your room to be replenished. The shop in the hotel sells lilos and floats and will even inflate them for you despite them not being allowed in any of the pools on the complex - this caused some very heated exchanges with management by the pool. There are no family rooms/apartments available. Rooms are tired and it is not helped by the half hearted cleaning that goes on. (We found broken glass and a marshmallow behind the sofa bed our sons slept on and I don't think they swept under the beds for the duration of our stay.) The toilets in the general areas should be maintained more regularly. Often no toilet roll or the dispenser wasn't working, my husband said the male toilets had excrement on them and were in a sad state on several occasions. Some of the "hot" food that is set out under warming lamps gets cold quickly and ice cream ranges from solid to soup in consistency. There is a poor queuing method for the grill. Some try and skip the whole queue, people who are waiting for pizza and pasta wait in this queue too despite it being just there to take. In my opinion they should move the pizza pasta area to be used solely for those waiting for the grill. At busy times the pancake/omlette area is overwhelmed and I felt sorry for the chef on that day. Overall, we had an enjoyable stay. The staff in the restaurant were really friendly and our boys enjoyed talking and interacting with them. Due to the hidden extras I decided not to even enquire about the spa which is not on site it's about a 5 min walk away from the hotel. I don't think we will be back to this hotel but we would consider this area again.
    Round Indicators
    Oseitutu2013 London, United Kingdom. 07/18/2019 Family

    “Good hotel in a good location”

    We just got back from a week stay here all inclusive with our 5yr old daughter. This hotel is nice, clean and spacious. However, there are a few kinks they need to work out to make this a 4 star. Firstly we paid extra for a sea view room and were given a room facing the road in block 1 on the ground floor. After mentioning this to reception, they offered us the room directly above, where you can see the sea if you stand on the balcony and look to the left in between two palm trees but is still facing the road, this is what is referred to as a partial sea view at other resorts so we still felt this wasn't what we had paid for. The next day we were offered a room in block 3 on the top floor which is a sea view overlooking the beach and sea. Secondly, the food on arrival was below the quality expected for an all inclusive resort. We don't expect much, we understand these are mass produced dishes, however, some dishes were undercooked and bland and the variety was very limited. Again after giving feedback and suggestions and what appeared to be a visit from management at meal times, we noticed improvement in quality, variety and taste. Saying that, management shouldn't have to step in for this level of quality, it should be standard for this type of hotel. Thirdly all inclusive is not quite all inclusive. No stocked mini-bar only one bottle of still and one sparkling water in the room on arrival but that is it. Basic cocktails are chargeable too. Snacks are available throughout the day in the Aloe bar but you can't get a cornetto ice cream or ice lolly as part of the all inclusive, Only their own brand ice cream in little tubs which doesn't even tast like real ice cream. We stayed at the Castillo Royal Level a few years back and it included everything including ice creams and lollies. Not sure if the Castillo is still the same but as an all inclusive resort you would expect these to be included. There is no pool bar service like other all inclusive hotels we have been to either. Entertainment was okay, not the best I have seen but the entertainers work very hard and are clearly passionate about what they do (bar one or two that you could see couldn't really be bothered). The daytime pool games and excercise programmes are really good and they make a great effort to get everyone involved but they can take a bit of time with only one entertainer and more then 10 people taking part, for example in archery or similar games. The evening mini disco is great for the kids and they love it! Some evening shows were very good and others were okay. The main problem appeared to be the sound system that cuts in and out and was really loud at times then quieter at other times. Just didn't seem very professionally managed. The kids club was also good, again not the best I have seen, but I like the educational take on the fun activities like making 3d solar system pictures and sand art in jars to take home. They have a full programme everyday from circus and acting to labs and potions.The splash park is also very good fun and our daughter loved it but I think there needs to be more thought as to the safety element as our daughter cut her hand, scraped her knee and hit her hip when playing on there a few times. We were not informed at any time of these accidents by the kids club staff and relied upon our daughters accounts of what happened (she said she told the person in charge but she didn't think they understood her). When i went on it with her I could feel the ground at the end of the slides was very rough so this needs some attention. The pols were fine, there is only one heated pool and it isn't the children's pool which was strange to me but it wasn't an issue. Pools are salt water pools which at times stung my eyes due to the level of salt, however I would rather salt than chlorine so again not a big issue just bring goggles if it is something that would bother you. Overall it is a nice hotel with spacious grounds and rooms, it is clean and well cared for, however there are the odd few things that need attention. For the amount this hotel is charging there shouldn't be these little problems. The area is great, lots of shops nearby, the marina is a short walk away and the beach is on the doorstep with a park and gym on it too. It is very rough sand with shells and the sea is very rocky so bring water shoes if you have them but otherwise is a nice local beach. It is also very close to the airport.
    Round Indicators
    Tonycontrol Dublin, Ireland. 07/17/2019 Family

    “Animation team failed 2019”

    The Barceló in Caleta is a fantastic hotel in the best location and a fabulous tropical pool area. This is the reason why we have chosen to spend our annual family holiday for the last five years in a row. Also we will return again. Unfortunately this years Animation team were a disgrace and completely untrained. This is probably due to outsourcing and if it were to continue this will turn people away. Ultimately the Barceló has to take the blame for having untrained staff interacting with customers. I don't exactly know whats' going on with the shooting & archery activity but in 2019 the shooting either rifle or pistol was missing completely from the programme. And using sticky darts in a bow is not what I call archery. Shame on Barceló management for allowing this to happen.

    EVALUATION

    Round Indicators

    • july 19 2019
    • London, United Kingdom
    • Family

    Brownap35

    “Good Family Holiday Hotel”


    I enjoyed my stay here very much. I have been previously and came back, will likely do so again. Its a large hotel but it feels friendly the staff are very good. Food choice is excellent. Location is good - beach, shops cafes if you need them they all close at hand and its a short transfer from the airport. Its noisy. It has two great pools and mini-golf and tennis at hand (extra cost). Recommended.


    EVALUATION

    Round Indicators

    • july 19 2019
    • leeds
    • Couples

    gabbyLeeds

    “BE VERY CAREFUL”


    Stayed at this hotel with my husband and the hotel is lovely, great location, good facilities and food. The bad side is, the Caleta drug dealers all hang out right outside the hotel on the sea front, this is not just at night, but in the afternoon. On an evening do not use the side or beach gates to leave or arrive , use the main entrance. The police walk by and know what they are doing but just ignore it, the Barcelo need to put extra security or pressure on the police to clean the town up as it's a family resort. I know smoking canabis in Spain is legal but dealing isn't. Alot of families I spoke to in resort were aware of what was going on and said wouldn't come back to Caleta, which is already down on tourists and bar owners really struggling. Also be careful if out late opposite the Caleta Gardens complex as people were getting mugged, at least 3 reports whilst we were there. It's such a shame as lovely resort.


    EVALUATION

    Round Indicators

    • july 18 2019
    • Glasgow, United Kingdom
    • Family

    honestlips

    “Family holiday for 4”


    Writing this review to explain added extras and the things that we enjoyed and feel could be improved on. We stayed for 2 weeks from the end of June 2019. Pros The transfer from the airport is about 20 mins. There is a complementary drink on arrival despite what board you book. (We were half board.) We were given complimentary sweets and a bottle of fizz in our room. The food got better during our stay and seems to be a real focus of the management. Food cooked from the grill is better and they seem to be improving their serving suggestions. Fish, squid, steak, mussels, pork and lamb were all available. It is a cash less environment. There is a child pool, heated bigger pool and cooler larger pool that's much quieter. (All pools are salt water.) The kids club area has a mini pool and play area. We never left our children there so cannot comment on the child care facilities but our 5 and 2 year old enjoyed this as a change of scenery. The animation team are nice. Lorenzo, Marcos, Sara and Louise made a great impression on our boys and they loved the disco when they were leading Barcy disco. Some of the animation team aren't as good. The kids entertainment runs nightly from 8-845. (We can't comment on the shows as we didn't stay up to see any.) The WIFI is great. Rarely dropped and is a good speed. The hotel is right in the middle of everything, close to shops, restaurants, beach and marina, and several play parks are situated around the area. Better beaches are off to the right of the complex in front of the Sheraton, proper sand and you can walk quite far out in to the water. Sun beds there are €10.50 for the day for 2 plus a parasol, (I think, we never used them.) Cons You get towels for the pool/ beach at the hotel for €10 deposit each. If you wish to swap these during your stay there is a €2 cleaning non refundable charge per towel. (We've stayed in other hotels where they take them in every night and give you fresh every morning- that was excessive but charging €2 per towel per clean is ridiculous. There needs to be some balance.) There is a fee of €15 to hire an iron and you have to pay a €40 deposit to get it. The safe costs €3 per day. There is an additional cost for the tea and coffee facilities in your room to be replenished. The shop in the hotel sells lilos and floats and will even inflate them for you despite them not being allowed in any of the pools on the complex - this caused some very heated exchanges with management by the pool. There are no family rooms/apartments available. Rooms are tired and it is not helped by the half hearted cleaning that goes on. (We found broken glass and a marshmallow behind the sofa bed our sons slept on and I don't think they swept under the beds for the duration of our stay.) The toilets in the general areas should be maintained more regularly. Often no toilet roll or the dispenser wasn't working, my husband said the male toilets had excrement on them and were in a sad state on several occasions. Some of the "hot" food that is set out under warming lamps gets cold quickly and ice cream ranges from solid to soup in consistency. There is a poor queuing method for the grill. Some try and skip the whole queue, people who are waiting for pizza and pasta wait in this queue too despite it being just there to take. In my opinion they should move the pizza pasta area to be used solely for those waiting for the grill. At busy times the pancake/omlette area is overwhelmed and I felt sorry for the chef on that day. Overall, we had an enjoyable stay. The staff in the restaurant were really friendly and our boys enjoyed talking and interacting with them. Due to the hidden extras I decided not to even enquire about the spa which is not on site it's about a 5 min walk away from the hotel. I don't think we will be back to this hotel but we would consider this area again.


    EVALUATION

    Round Indicators

    • july 18 2019
    • London, United Kingdom
    • Family

    Oseitutu2013

    “Good hotel in a good location”


    We just got back from a week stay here all inclusive with our 5yr old daughter. This hotel is nice, clean and spacious. However, there are a few kinks they need to work out to make this a 4 star. Firstly we paid extra for a sea view room and were given a room facing the road in block 1 on the ground floor. After mentioning this to reception, they offered us the room directly above, where you can see the sea if you stand on the balcony and look to the left in between two palm trees but is still facing the road, this is what is referred to as a partial sea view at other resorts so we still felt this wasn't what we had paid for. The next day we were offered a room in block 3 on the top floor which is a sea view overlooking the beach and sea. Secondly, the food on arrival was below the quality expected for an all inclusive resort. We don't expect much, we understand these are mass produced dishes, however, some dishes were undercooked and bland and the variety was very limited. Again after giving feedback and suggestions and what appeared to be a visit from management at meal times, we noticed improvement in quality, variety and taste. Saying that, management shouldn't have to step in for this level of quality, it should be standard for this type of hotel. Thirdly all inclusive is not quite all inclusive. No stocked mini-bar only one bottle of still and one sparkling water in the room on arrival but that is it. Basic cocktails are chargeable too. Snacks are available throughout the day in the Aloe bar but you can't get a cornetto ice cream or ice lolly as part of the all inclusive, Only their own brand ice cream in little tubs which doesn't even tast like real ice cream. We stayed at the Castillo Royal Level a few years back and it included everything including ice creams and lollies. Not sure if the Castillo is still the same but as an all inclusive resort you would expect these to be included. There is no pool bar service like other all inclusive hotels we have been to either. Entertainment was okay, not the best I have seen but the entertainers work very hard and are clearly passionate about what they do (bar one or two that you could see couldn't really be bothered). The daytime pool games and excercise programmes are really good and they make a great effort to get everyone involved but they can take a bit of time with only one entertainer and more then 10 people taking part, for example in archery or similar games. The evening mini disco is great for the kids and they love it! Some evening shows were very good and others were okay. The main problem appeared to be the sound system that cuts in and out and was really loud at times then quieter at other times. Just didn't seem very professionally managed. The kids club was also good, again not the best I have seen, but I like the educational take on the fun activities like making 3d solar system pictures and sand art in jars to take home. They have a full programme everyday from circus and acting to labs and potions.The splash park is also very good fun and our daughter loved it but I think there needs to be more thought as to the safety element as our daughter cut her hand, scraped her knee and hit her hip when playing on there a few times. We were not informed at any time of these accidents by the kids club staff and relied upon our daughters accounts of what happened (she said she told the person in charge but she didn't think they understood her). When i went on it with her I could feel the ground at the end of the slides was very rough so this needs some attention. The pols were fine, there is only one heated pool and it isn't the children's pool which was strange to me but it wasn't an issue. Pools are salt water pools which at times stung my eyes due to the level of salt, however I would rather salt than chlorine so again not a big issue just bring goggles if it is something that would bother you. Overall it is a nice hotel with spacious grounds and rooms, it is clean and well cared for, however there are the odd few things that need attention. For the amount this hotel is charging there shouldn't be these little problems. The area is great, lots of shops nearby, the marina is a short walk away and the beach is on the doorstep with a park and gym on it too. It is very rough sand with shells and the sea is very rocky so bring water shoes if you have them but otherwise is a nice local beach. It is also very close to the airport.


    EVALUATION

    Round Indicators

    • july 17 2019
    • Dublin, Ireland
    • Family

    Tonycontrol

    “Animation team failed 2019”


    The Barceló in Caleta is a fantastic hotel in the best location and a fabulous tropical pool area. This is the reason why we have chosen to spend our annual family holiday for the last five years in a row. Also we will return again. Unfortunately this years Animation team were a disgrace and completely untrained. This is probably due to outsourcing and if it were to continue this will turn people away. Ultimately the Barceló has to take the blame for having untrained staff interacting with customers. I don't exactly know whats' going on with the shooting & archery activity but in 2019 the shooting either rifle or pistol was missing completely from the programme. And using sticky darts in a bow is not what I call archery. Shame on Barceló management for allowing this to happen.


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