Best Rate Guaranteed

Our double commitment for your double peace of mind: 

• The best rate guaranteed 
• Locked-in price 

At Barcelo Hotel Group we go beyond the concept of Best Price Guarantee and we have only one goal: to guarantee more than anyone else the best price and peace of mind to our customers. 

That's why we offer a double guarantee: on Barcelo.com, the Barceló App, and with customer service, you will always find the lowest price. After booking, you'll have the peace of mind that if you find a lower price on another website or on Barcelo.com/Barceló app (or with customer service), we will always match it, even if a discount coupon has been applied to the confirmed booking. 

And a commitment is a commitment for any booking made on Barcelo.com: 

On Barcelo.com. If, after booking, you find a lower rate on Barcelo.com up to 14 days before your arrival at the hotel, we will match the rate.   If the fare is Non-Refundable or Secure Rate, a single match will be allowed regardless of booking channel.

On another website. If you find a lower online rate on a website other than Barcelo.com within 24 hours of booking and up to 14 days before your arrival at the hotel, we will match the rate and give you an additional 10% discount.  If you do not have a confirmed rate, we will still match the price as long as it can be verified; however, the extra 10% will not apply in this case.

Our guarantee is more than just words, and in case our minimum rate is not sufficient, we want to have a refund system in place: 

1. Process for matching a lower rate found outside Barcelo.com

• Make your reservation at the best price online at Barcelo.com.
• Supposing that, up to 14 days before checking in to the hotel, you find another offer at a lower rate for the same dates and product (room type, board, occupancy, offer, rate/cancellation policy, and add-ons).  
• Fill out the form found at this link and send it to us.  
• Within 48 business hours, we will process your request and provide you with a response.  
• If your request meets the requirements, we will match the rate found and apply an additional 10% discount.
• If your request does not meet the stated requirements, we will contact you to offer you the best advantages and benefits available through Barcelo.com. 

2. Price matching request process for rates found on Barcelo.com after booking: 

• Make your reservation at the best price online in Barcelo.com. 
• Supposing that, after your reservation and up to 14 days before arrival at the hotel, you find a lower rate for the same dates and product (room type, board, occupancy, offer, rate/cancellation policy and add-ons) on Barcelo.com.  
• Fill out the form found via this link and send it to us.
• We'll process your request and give you a response within 48 working hours.
• If your case qualifies, we will match the rate you found.  
• If your request does not meet the stated requirements, we will contact you to offer you the best advantages and benefits available through Barcelo.com.

Examples of matched rates

Here are two examples of a rate match:  

1. Matching a lower fare found on another website:  

Price of a booking at Barcelo.com: 200€  

Price on another legal website (within 24 hours of purchase): 190€  

New price (with rate match + discount): €171

2. Matching a lower fare found on Barcelo.com after your booking:  

Price of a booking at Barcelo.com: 200€ 

Price of the same room with the same conditions (up to 14 days before check-in) on Barcelo.com: 190€  

New price (with rate matching): €190

If you would like to request a rate match, please complete the corresponding form.

1. The conditions of the rate found on another website must exactly match those of the net rate booked or available on Barcelo.com or through our customer service team:  

• same hotel
• same room type 
• same duration and dates of stay
• same conditions of sale, cancellation of payment, prepayment, as well as the same reservation modification policies, etc.
• same number of guests
• same currency
• same rate condition

In the event that the cancellation and/or modification policies do not coincide, the most restrictive policy will be applied.  

2. You must submit your request within 24 hours of your purchase or verifiable rate inquiry, and up to 14 days prior to arrival at the hotel.

3. The submitted form must include a screenshot of the lower rate found on another website. This screenshot must be taken during the final step of the booking process, before confirmation, and clearly and unequivocally display the hotel name, stay dates, room type, number of guests (adults and children), board, currency, taxes, and the rate's cancellation policy. This screenshot must show the date and time of the computer or device on which it was taken.

4. Only one rate match request can be made per customer within 24 hours period following a confirmed reservation made through our channels. 

5. If the lower internet rate is for a multi-night booking, the guarantee covers the final price of the entire booking, not the rates for each individual night.  

6. The lower rate found will be net, excluding taxes associated with the city/country in question or other taxes associated with the room rate. 

7. The rate found must be publicly available on the Internet and verifiable on Barcelo.com.

8. The total difference found on another site must be more than €5. In the event that the price difference exceeds 25%, and unless prohibited by law, Barcelo Hotel Group reserves the right to modify or cancel this offer and the terms and conditions at any time, at its sole discretion.  

9. In the event that a match is made (whether or not the additional 10% discount has been awarded), it will be applied to the original rate. Discount codes or special discounts applied to the original reservation, including those offered through the my Barceló Benefits program, will not apply to the new final rate.

10. If a request for a rate match is submitted on a weekend (from Friday at 4:00 PM, GMT+2/+1 depending on daylight saving time), processing may be delayed until Monday (GMT+2/+1 depending on daylight saving time).  

11. The process of matching a lower rate found on another website cannot be combined with the process of matching a lower rate found on Barcelo.com. 

12. Rates on Barcelo.com and through customer service may vary depending on the country, so the new rate found must be within the same country/market as the original one. 

13. In cases where currency exchange and any bank fees applied by your bank may affect the transaction, charges and/or refunds made in a currency different from that of your debit or credit card account may result in differences between the amount charged and the amount refunded. Barcelo Hotel Group is not responsible for any differences that may occur. 

14. If a non-refundable confirmed booking is requested to be matched, only one match will be allowed.

1. You must have a confirmed booking made through Barcelo.com.

2. The conditions of the rate found on Barcelo.com must fully match the conditions of the net rate booked on Barcelo.com: 

• same hotel 
• same room type 
• same duration and dates of stay
• same conditions of sale, cancellation of payment, prepayment, as well as the same reservation modification policies, etc.
• same number of guests 
• same currency 
• same rate condition

In the event that the cancellation and/or modification policies differ, the most restrictive policy will apply. 

3. You must submit your request no later than 14 days prior to your hotel arrival. 

4. A screenshot of the lower fare found must be included in the submitted form. This screenshot must be taken during the final step of the booking process, before confirmation, and clearly and unequivocally display the hotel name, stay dates, room type, number of guests (adults and children), board, currency, taxes, and the rate's cancellation policy. This screenshot must show the date and time of the computer or device on which it was taken.

5. The customer has a 24-hour time limit for sending the match request. 

• In the case of Non-Refundable or Secure Fares, a single match is allowed.
• The match also applies if the original reservation has a discount coupon applied.

6. If the less expensive Internet rate is for a multi-night reservation, the guarantee covers the final price of the entire reservation, not the rates for each individual night. 

7. The cheaper rate found will be net of taxes associated with the city/country in question or other taxes associated with the room rate. 

8. The rate must be publicly available online and verifiable by Barcelo.com. 

9. If a rate match is carried out, it will be applied to the original rate. Discount codes or special discounts that may be applied to the original booking, including those offered in the my Barceló Benefits program, will not be applied to the new final price.

11. If a request for a rate match is submitted on a weekend (from Friday at 4:00 PM, GMT+2/+1 depending on daylight saving time), processing may be delayed until Monday (GMT+2/+1 depending on daylight saving time).  

11. The process for matching a lower price found on Barcelo.com up to 72 hours before check-in cannot be combined with a price match requested after booking, nor with a price match for a rate found outside Barcelo.com. 

12. The rates on Barcelo.com and through the Call Center may vary depending on the country, and the new rate found must be within the same country/market as the original.

13. For bookings made with a full or partial prepayment, the full payment of the new amount will first be required, and then the full refund of the amount paid will be made. In cases where currency exchange and any bank fees applied by your bank may affect the transaction, charges and/or refunds made in a currency different from that of your debit or credit card account may result in differences between the amount charged and the amount refunded. Barceló Hotel Group is not responsible for any differences that may occur.

We firmly stand by our commitment to offering the best online rate guaranteed. Likewise, we have established a set of basic rules and limitations to ensure we can guarantee the best online rate. In the following 12 cases, the best rate guaranteed will not be applied, and therefore the rate match request will not be accepted: 

1. Reservations made via a channel that does not belong to Barcelo.com or any other non-designated channel. 

2. Rates available on non-transparent websites. In other words, sites where the hotel brand, full name, exact location, category, or any other specific details are not known until the reservation is made.  

3. Rates pertaining to so-called promotional packages, i.e., those hotel packages or travel packages that may include hotel, airfare, car rental, food and beverage or other similar packages or services. 

4. Rates that are not guaranteed publicly: negotiated rates, group rates, company rates, etc. 

5. Bookings made through private sales clubs or those that require registration, including loyalty programs at hotels that belong to the Barceló Hotel Group. 

6. Rates that contain errors on their website at the time of checking the quote or booking the reservation. 

7. Rates with prepaid vouchers. 

8. Reservations made 13 days or less before arrival at the hotel.  

9. Discrepancies in the rates due to fluctuations, rounding up, or differences in currency exchange fees. 

10. Barcelo.com rates that already have exclusive benefits for groups (meetings, events, conventions, or conferences), including special services and discounts. 

11. The best price guarantee does not apply to hotels in Cuba.

12. If the website in question is deemed fraudulent by Barceló Hotel Group, the Best Price Guarantee will not apply.

1. How do I make a matching request? Review the Best Rate Guarantee Terms and Conditions to ensure your request meets the requirements, then submit the rate match request form.  

2. How will I know if my form has been received? You will receive confirmation by email or phone within 48 working hours.  

3. How will I know if my rate match request has been approved? You will be notified by email or phone.  

4. How will I know if the room type is the same? If the room details associated with the lower rate found on another website differ from those of your original reservation, we will notify you by email or phone.  

5. If I find a lower rate on Barcelo.com, can I still submit a request? Yes. Under the extended Best Price Guarantee, you may be eligible for a rate match. You will receive a rate match if your request is submitted no later than 14 days before arrival and meets the requirements of the Best Rate Guarantee.