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Book the smarter way, and at the best price. Book at Barcelo.com

This is our double commitment for your next peace and quiet:

  • The best price guaranteed
  • Price Protected

At the Barceló Hotel Group we go further with the Best Price Guaranteed Plus concept and we have one aim in mind: guarantee more than anyone else the best rate and peace of mind for our guests.

That's why we offer double guarantee: at Barcelo.com (and through our Call Centre) you will always find the lowest price, and once you book, you will be reassured that if you find a cheaper price on another website or on Barcelo.com (or the Call Centre) we would always match it.

And a commitment is a commitment, for any booking you make on Barcelo.com or our customer service center:

At Barcelo.com. If, after you have booked, you find a cheaper rate on Barcelo.com (or the Call Centre), at any time and up to 72 hours prior to check-in, we will match the rate.

On another website. If you find a cheaper online price on another website outside of Barcelo.com, within 24 hours of making your booking and up to 24 hours prior to arrival, we will also match the rate and reward you with an extra 10% discount.

Our price match system

Our guarantee is more than just words, and in case our minimum rate is not sufficient, we want to have a refund system in place:

1. Price matching to a better rate found outside of Barcelo.com or the Call Centre:

  • Book at the best online rate on Barcelo.com or through the Call Centre.
  • If, within 24 hours after making your booking, you find another offer of lower rate for the same dates and product (type of room, accommodation type, occupancy, offer, cxl policy/policy and extras).
  • We will process your request and send you a reply within a maximum of 48 working hours.
  • If your case fulfills our requirements, we will match the rate found and apply a An additional 10% discount.
  • If your request does not meet the indicated requirements, we will contact you to provide you with the best terms associated with Barcelo.com.

2. Price matching to a better rate found on Barcelo.com after booking:

  • Book at the best online rate on Barcelo.com or through the Call Centre.
  • Imagine that, at some point after booking, and up to 72 hours prior to check-in, you find on Barcelo.com a lower offer for the same dates and product (type of room, accommodation type, occupancy, offer, rate/policy cancellations and extras).
  • Complete the form attached and send it to us.
  • Within a maximum of 48 working hours we will manage your request and we will give you a reply.
  • If your case fulfills our requirements, we will match the rate found.
  • If your case does not apply to the requirements indicated, we will contact you to provide you with the best terms associated with Barcelo.com

If you would like to request a rate match, please fill in the form corresponding.

Examples of matched rates

Below, we will show you an example of a rate match:

1. Matched lower rate found on another website:

Price of a reservation on Barcelo.com: €200

Price on another legal website (in 24 hours): €190

New price (with rate match + discount): €171

2. Matched lower rate found on Barcelo.com after your booking:

Price of a reservation on Barcelo.com: €200

Price on Barcelo.com or through the Call Centre for the same room with the same terms and conditions (up to 72 hours prior to arrival): €190

New price (with rate match + discount): €190

If you would like to request a rate match, please fill in the form corresponding.

Terms and conditions for matching a lower rate found on another website

1. You must have a confirmed reservation booked on Barcelo.com or through the Call Center.

2. The conditions of the rate found on another website must completely match the conditions of the net rate booked on Barcelo.com:

  • same hotel
  • same room type
  • same duration and dates of stay
  • same terms and conditions of sale, terms and conditions of cancellation, prepayment terms and conditions, terms and conditions regarding changes in the booking, etc.
  • same number of guests
  • same currency
  • same rate condition

* In the event of cancellation and/or modification policies not coinciding, we shall maintain a more stringent policy.

3. You must send your request within 24 hours of your purchase and at least 24 hours before your arrival at the hotel.

4. The form sent must include a screen shot of the cheaper rate found on another website, with the date and time of this rate included.

5. The customer has a 24-hour time limit for sending the match request.

6. If the cheaper Internet rate corresponds to a booking of several nights, the guarantee covers the final price of the complete reservation, not the rates corresponding to each individual night.

7. The cheaper rate found shall be net of taxes associated with the city/country in question, or of taxes of other kinds associated with the room rate.

8. Rate available to the public on the Internet and verifiable by Barcelo.com.

9. The total difference found on another website must be more than €5. Barceló Hotels Group reserves the right to modify or cancel this offer and the terms and conditions at any time, and at its sole discretion should the difference in price exceed 25%, unless prohibited by law.

10. In the event that a match is carried out (with or without the additional 10% discount), it shall be applied to the original tariff. Discount codes or special discounts, which may have applied to the original booking, will not be applied to the new final price, including those listed in the my Barceló advantage program.

11. When a match request is made at the weekend, that is to say, from Friday at 4:00 p.m. (GMT+2/+1 according to summer/winter time), the price match may be delayed until Monday (GMT+2/+1 according to summer/winter time).

 12. The process of matching a rate found on another website cannot be used in conjunction with the matching of a cheaper rate found on Barcelo.com up to 72 hours prior to arrival at the hotel.

13. The rates on Barcelo.com and through the Call Centre may vary depending on the country, and the new rate found must be within the same country/market as the original and primigeneric.

14. For bookings made with total or partial prepayment, the full amount paid will be refunded and the total payment of the new amount will be requested. If currency exchange and bank charges are affected by your bank, charges and/or refunds made in a different currency to that of the debit/credit card used may cause differences between the amount charged and the amount refunded. Barceló Hotel Group shall not be responsible for any differences that may occur.

Terms and conditions for matching a lower rate found on Barcelo.com up to 72 hours prior to arrival

1. You must have a confirmed reservation booked on Barcelo.com or through the Call Center.

2. The conditions of the rate found must completely match the conditions of the rate booked on Barceloagents.com*:

  • same hotel
  • same room type
  • same duration and dates of stay
  • same terms and conditions of sale, terms and conditions of cancellation, prepayment terms and conditions, terms and conditions regarding changes in the booking, etc.
  • same number of guests
  • same currency
  • same rate condition

* In the event of cancellation and/or modification policies not coinciding, we shall maintain a more stringent policy.

3. Requests must be sent at least 72 hours prior to arrival at your hotel.

4. The form sent must include a screen shot of the cheaper rate found on another website, with the date and time of this rate included.

5. The customer has a 24-hour time limit for sending the match request.

6. If the cheaper Internet rate corresponds to a booking of several nights, the guarantee covers the final price of the complete reservation, not the rates corresponding to each individual night.

7. The cheaper rate found shall be net of taxes associated with the city/country in question, or of taxes of other kinds associated with the room rate.

8. Rate available to the public on the Internet and verifiable by Barcelo.com.

9. In the event that a matched rate is carried out, it shall be applied to the original rate. Discount codes or special discounts, which may have applied to the original booking, will not be applied to the new final price, including those listed in the my Barceló advantage program.

10. When a match request is made at the weekend, that is to say, from Friday at 4:00 p.m. (GMT+2/+1 according to summer/winter time), the price match may be delayed until Monday (GMT+2/+1 according to summer/winter time).

11. The process of matching a rate found on Barcelo.com up to 72 hours prior to arrival cannot be used in conjunction with the matching of a cheaper rate found on Barcelo.com afterwards or with the matching of a rate found on a rate found outside Barcelo.com.

 12. The rates on Barcelo.com and through the Call Centre may vary depending on the country, and the new rate found must be within the same country/market as the original and primigeneric.

13. For bookings made with total or partial prepayment, the full amount paid will be refunded and the total payment of the new amount will be requested. If currency exchange and bank charges are affected by your bank, charges and/or refunds made in a different currency to that of the debit/credit card used may cause differences between the amount charged and the amount refunded. Barceló Hotel Group shall not be responsible for any differences that may occur.

Exclusions to the Best Price Guaranteed double guarantee

We firmly stand by our commitment to offer the best online rate guaranteed. Likewise, we are committed to establishing certain basic rules and limitations to be able to guarantee the best online rate. In the following 11 cases, the best rate guaranteed will not be applied and therefore the rate match request will not be accepted:

1. Reservations made via a channel that does not belong to Barcelo.com, or any other non-designated channel, with the exception of the Call Center.

2. Rates available on opaque websites. In other words, sites where the hotel brand, full name, exact location, category, or any other specific details are not known until the reservation is made.

3. Rates corresponding to promotional packages, i.e. hotel packages or travel packages that may include hotel offers, airfare, car rental, food and beverages, or other packages or similar offers.

4. Rates that are not guaranteed publicly: negotiated rates, group rates, company rates, etc.

5. Bookings made through private sales clubs or that require registration, including loyalty programs for hotels belonging to the Barceló Hotel Group.

6. Rates that contain errors on their website at the time of checking the quote or booking the reservation.

7. Rates with prepaid vouchers.

8. Reservations booked within 24 hours before arrival at the hotel.

9. Discrepancies in the rates due to fluctuations, rounding up, or differences in currency exchange fees.

10. Barcelo.com rates that already have exclusive benefits for groups (meetings, events, conventions, or conferences), including special services and discounts.

11. The best price guarantee does not apply to hotels in Cuba.

FREQUENTLY ASKED QUESTIONS ABOUT THE BEST ONLINE RATE GUARANTEED

1. How can I make a rate match request? Please check the terms and conditions of the best online rate guaranteed to make sure that you meet the requirements and send the rate match request form.

2. How will I know if you received my form? You will receive confirmation by e-mail or telephone within 48 business hours.

3. How will I know if my request has been approved? You will be notified by e-mail or telephone.

4. How will I know if the room type is the same? If, for any reason, the characteristics of the room with the better rate found on another website are different than those of the original reservation, we will notify you via e-mail or telephone.

5. If I find a lower rate on the Barcelo.com website, will my request be applied? Yes, as a result of expanding the Best Price Guaranteed Plus. You will receive a price match and the request is sent up to 72 hours prior to check-in and the conditions for the Best Rate Guaranteed are met.