Hotel Pool  Occidental Grand Punta Cana Resort

Royal Level at Occidental Punta Cana

Texto: 37262 An exclusive club where each guest enjoys a hot tub and VIP services on the best beach in Punta Cana. Avenida España | 2300 Bávaro | La Altagracia
809 221 8787 809 221 8790
Royal Level at Occidental Punta Cana Texto: 37262 4 out of 5 based on 916 ratings. 916 user reviews.
Royal Level at Occidental Punta Cana reviewed by Luci V on . Vacation full of fun Jorge was very fun! He talked to us every day and took a good care of us! In general, the staff was nice. We liked the dancing on the beach. I like this place because the people are very nice, the... Rating: 5
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Royal Level at Occidental Punta Cana

Avenida España   2300 Bávaro   La Altagracia  


Points of Interest

15 mi Punta Cana International Airport

2 mi Beach

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Guest reviews.

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Royal Level at Occidental Punta Cana

4.0/5 Round Indicators
| 1221 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

54% Complete

668

Very good

22% Complete

269

Average

10% Complete

124

Poor

6% Complete

80

Very poor

6% Complete

80

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    Round Indicators
    Mena S 06/21/2017 Friends getaway

    “2 week relaxing vacation”

    Food was very good. We especially loved the steak house and the Mexican. I love ice so the ice machines on every floor was probably my favourite thing! The beach was lovely. The people friendly. Be careful booking excursions with the beach people because we were made promises that we were going to do and see things we didn't see or do! Would go back!
    Round Indicators
    Robbiequilts Toronto, Canada. 06/20/2017 Couples

    “Love it!”

    Beautiful setting, beautiful rooms since the renovations..the staff is fantastic Manager of check in Diana Martinez is a pleasure...she always makes you feel welcome and like you are coming home...Samuel in Royal Club Restaurant is a delight remembers you from year to year always eager to please...Jose Antonio our favourite bartender .../genesis is fantastic and make the best mojitos...always ready with a great welcoming smile...the beach was fabulous as always ... very impressed with the cleanliness of the beach...all in all we love this place!

    gpcsm, Community Manager at Occidental Punta Cana, responded to this review
     Dear Robbiequilts, We thank you for taking the time to share your recent experience at the Occidental Punta Cana with us and the TripAdvisor community. We are glad that we have satisfied your expectations. We always strive to offer each and every one of our guests an excellent holiday experience. We are glad to see you’ve noticed our improvements. We are constantly refreshing and renewing our services and facilities to ensure that our guest want to return year after year. Needless to stay, your loyalty is our greatest achievement. I will surely share your review with Diana, Samuel, Jose Antonio, and Genesis. They will be thrilled to hear that they positively affected the outcome of your holiday. Once again, we thank you for choosing to stay at the Occidental Punta Cana. We are definitely looking forward to host you on your next visit to the Dominican Republic. It was our pleasure to serve you. Best regards, Scarlett Acosta Community Manager

    Round Indicators
    Marianna T 06/20/2017 Couples

    “Amazing ”

    We stayed at the resort June 10-16 and absolutely loved it! We were Royal Level and I think that made a huge difference! It was truly a very relaxing vacation mostly due to how attentive and friendly everyone was. The resort itself was super clean(seriously staff was cleaning every and all areas all day long), the beach was absolutely fabulous, having separate beach and bar areas, reception and restaurant at Royal Level was definitely a huge plus and is what I think made such a great vacation. Both me and my boyfriend loved Jose Antonio and want to thank him very much for such a great service at the beach bar and always having a smile. The food at the Royal Level restaurant was seriously the best we had at the resort(service was honestly amazing and we are still using Ola Coca-Cola as a joke), we went to Mexican and Steak House and were not impressed. We did enjoy the easy access to the lunch buffet next to the beach, allowing us to grab a quick lunch without having to walk through the resort to the main restaurant area. The open air seating and great views of the ocean practically made us feel like we were still on the beach. The ladies at the reception of the Royal Level were so friendly and so helpful, so thank you Zolanlly, Diana, Melina, Luisa and Ovelisa for your great service. We can't wait to go back and are already looking around to book our next vacation in this piece of heaven called Occidental Punta Cana.

    gpcsm, Community Manager at Occidental Punta Cana, responded to this review
     Dear Marianna T, Friendly greetings from the Royal Level at the Occidental Punta Cana ! Thank you for sharing your feedback. We truly appreciate your rating the quality of our holiday offering so highly. Needless to say we are thrilled to hear that we were able to meet your expectations and, more so, that our team was able to make your stay with us even more unforgettable. I will share your kind words with Zolanlly, Diana, Melina, Luisa, and Ovelisa. We truly hope to have the opportunity to host you again in the future. We guarantee your next stay will be even better than your last. It was our pleasure to serve you. Warm regards, Scarlett Acosta Community Manager

    Round Indicators
    Gino D Montreal, Canada. 06/20/2017 Couples

    “Great rooms and beach-food, not so much!”

    My wife and I were there from June 7-15, 2017 and found the rooms were wonderful and the view (we got ocean view) was awesome. The grounds are well kept and clean. The staff were semi friendly with little 'finesse', at least those who spoke english (a few). The food at the 'a la carte' restaurants was good, but we found the buffet to lack variety. For example, my wife loves fish and for 5 days straight, for lunch AND supper, the only fish was Mahi-Mahi done EXACTLY the same way, on the grill, EVERY time. She had to pick through the Paella we had one night to get a different fish. We had grilled chicken only at one meal. The rest of the time was mostly pork and some very tough beef. If you are vegetarian or vegan, do not go here. No chick pea salad or Tofu etc. The only other comment is the lack of "huts' around the pool or the beach. While most of the other hotels around have them, the Occidental does not, by choice. So if you're looking for shade, you ain't gonna find it here. They have a few little sections with some cloths that criss cross and they put 10-12 chairs under it. The weather was fantastic and the Bavaro beach is always great. We had a good time (our anniversary) but doubt that we will ever go back to this particular Occidental. This was our 4th time to Punta Cana but our first at this Occidental since Barcelo Hotels bought them.

    gpcsm, Community Manager at Occidental Punta Cana, responded to this review
     Dear Gino D, We would like to take this opportunity to thank you for taking a moment of your time to share your experience at the Occidental Punta Cana. Reviews such as your do not only help other travelers when choosing their next vacation. We are pleased to know that in some regards we were able to satisfy your expectations. Thank you for recognizing our the areas you did enjoy. We do sincerely apologize for being unable to offer you an excellent holiday experience. Our goal is to always provide each and every one of our guests an excellent holiday experience or ameliorate any difficulties they may be experiencing, which is why we have shared your comment with the General Management and Food and Beverage department of the hotel. Once again, I would like to thank you for choosing us as your holiday destination. We hope you consider returning in the future, we know we will not only to meet your expectations this time, but surpass them. Nothing would please us more than to welcome you back. It was our sincerest pleasure to serve you. Cordial regards, Scarlett Acosta Community Manager

    Round Indicators
    pettigrewjulian 06/20/2017 Family

    “The Pettigrew family review”

    The entire stay was very peaceful, relaxing, and affordable. The food, drinks, and customer service was outstanding. Guest Services, the Front desk, Spa, Restaurant leaders were very professional and attentive to the customer's needs. If I had to list a watch out. Please be careful if you use the Caribbean Buggy Adventure service. We had a bad experience with them. JUST WATCH-OUT. My family and I are making this a yearly vacation in Punta Cana and we would love to visit Occidental again.

    gpcsm, Community Manager at Occidental Punta Cana, responded to this review
     Dear Pettigrewjulian, Thank you for taking the time to share your experience with us. WE are glad to hear that we were able to satisfy your expectations and thank you sincerely for letting us know of your displeasure with our pillows. We will look into it. Please know, that our main priority is to ensure each and every guests have an excellent holiday experience. We guarantee your next stay will be far better than your last. We look forward to hosting you in the future. From the Occidental Punta Cana and its staff, we thank you for choosing us. It was truly a pleasure to serve you. Best regards, Scarlett Acosta Community Manager

    EVALUATION

    Round Indicators

    • june 21 2017
    • Friends getaway

    Mena S

    “2 week relaxing vacation”


    Food was very good. We especially loved the steak house and the Mexican. I love ice so the ice machines on every floor was probably my favourite thing! The beach was lovely. The people friendly. Be careful booking excursions with the beach people because we were made promises that we were going to do and see things we didn't see or do! Would go back!


    EVALUATION

    Round Indicators

    • june 20 2017
    • Toronto, Canada
    • Couples

    Robbiequilts

    “Love it!”


    Beautiful setting, beautiful rooms since the renovations..the staff is fantastic Manager of check in Diana Martinez is a pleasure...she always makes you feel welcome and like you are coming home...Samuel in Royal Club Restaurant is a delight remembers you from year to year always eager to please...Jose Antonio our favourite bartender .../genesis is fantastic and make the best mojitos...always ready with a great welcoming smile...the beach was fabulous as always ... very impressed with the cleanliness of the beach...all in all we love this place!


    gpcsm, Community Manager at Occidental Punta Cana, responded to this review
    Dear Robbiequilts, We thank you for taking the time to share your recent experience at the Occidental Punta Cana with us and the TripAdvisor community. We are glad that we have satisfied your expectations. We always strive to offer each and every one of our guests an excellent holiday experience. We are glad to see you’ve noticed our improvements. We are constantly refreshing and renewing our services and facilities to ensure that our guest want to return year after year. Needless to stay, your loyalty is our greatest achievement. I will surely share your review with Diana, Samuel, Jose Antonio, and Genesis. They will be thrilled to hear that they positively affected the outcome of your holiday. Once again, we thank you for choosing to stay at the Occidental Punta Cana. We are definitely looking forward to host you on your next visit to the Dominican Republic. It was our pleasure to serve you. Best regards, Scarlett Acosta Community Manager

    EVALUATION

    Round Indicators

    • june 20 2017
    • Couples

    Marianna T

    “Amazing ”


    We stayed at the resort June 10-16 and absolutely loved it! We were Royal Level and I think that made a huge difference! It was truly a very relaxing vacation mostly due to how attentive and friendly everyone was. The resort itself was super clean(seriously staff was cleaning every and all areas all day long), the beach was absolutely fabulous, having separate beach and bar areas, reception and restaurant at Royal Level was definitely a huge plus and is what I think made such a great vacation. Both me and my boyfriend loved Jose Antonio and want to thank him very much for such a great service at the beach bar and always having a smile. The food at the Royal Level restaurant was seriously the best we had at the resort(service was honestly amazing and we are still using Ola Coca-Cola as a joke), we went to Mexican and Steak House and were not impressed. We did enjoy the easy access to the lunch buffet next to the beach, allowing us to grab a quick lunch without having to walk through the resort to the main restaurant area. The open air seating and great views of the ocean practically made us feel like we were still on the beach. The ladies at the reception of the Royal Level were so friendly and so helpful, so thank you Zolanlly, Diana, Melina, Luisa and Ovelisa for your great service. We can't wait to go back and are already looking around to book our next vacation in this piece of heaven called Occidental Punta Cana.


    gpcsm, Community Manager at Occidental Punta Cana, responded to this review
    Dear Marianna T, Friendly greetings from the Royal Level at the Occidental Punta Cana ! Thank you for sharing your feedback. We truly appreciate your rating the quality of our holiday offering so highly. Needless to say we are thrilled to hear that we were able to meet your expectations and, more so, that our team was able to make your stay with us even more unforgettable. I will share your kind words with Zolanlly, Diana, Melina, Luisa, and Ovelisa. We truly hope to have the opportunity to host you again in the future. We guarantee your next stay will be even better than your last. It was our pleasure to serve you. Warm regards, Scarlett Acosta Community Manager

    EVALUATION

    Round Indicators

    • june 20 2017
    • Montreal, Canada
    • Couples

    Gino D

    “Great rooms and beach-food, not so much!”


    My wife and I were there from June 7-15, 2017 and found the rooms were wonderful and the view (we got ocean view) was awesome. The grounds are well kept and clean. The staff were semi friendly with little 'finesse', at least those who spoke english (a few). The food at the 'a la carte' restaurants was good, but we found the buffet to lack variety. For example, my wife loves fish and for 5 days straight, for lunch AND supper, the only fish was Mahi-Mahi done EXACTLY the same way, on the grill, EVERY time. She had to pick through the Paella we had one night to get a different fish. We had grilled chicken only at one meal. The rest of the time was mostly pork and some very tough beef. If you are vegetarian or vegan, do not go here. No chick pea salad or Tofu etc. The only other comment is the lack of "huts' around the pool or the beach. While most of the other hotels around have them, the Occidental does not, by choice. So if you're looking for shade, you ain't gonna find it here. They have a few little sections with some cloths that criss cross and they put 10-12 chairs under it. The weather was fantastic and the Bavaro beach is always great. We had a good time (our anniversary) but doubt that we will ever go back to this particular Occidental. This was our 4th time to Punta Cana but our first at this Occidental since Barcelo Hotels bought them.


    gpcsm, Community Manager at Occidental Punta Cana, responded to this review
    Dear Gino D, We would like to take this opportunity to thank you for taking a moment of your time to share your experience at the Occidental Punta Cana. Reviews such as your do not only help other travelers when choosing their next vacation. We are pleased to know that in some regards we were able to satisfy your expectations. Thank you for recognizing our the areas you did enjoy. We do sincerely apologize for being unable to offer you an excellent holiday experience. Our goal is to always provide each and every one of our guests an excellent holiday experience or ameliorate any difficulties they may be experiencing, which is why we have shared your comment with the General Management and Food and Beverage department of the hotel. Once again, I would like to thank you for choosing us as your holiday destination. We hope you consider returning in the future, we know we will not only to meet your expectations this time, but surpass them. Nothing would please us more than to welcome you back. It was our sincerest pleasure to serve you. Cordial regards, Scarlett Acosta Community Manager

    EVALUATION

    Round Indicators

    • june 20 2017
    • Family

    pettigrewjulian

    “The Pettigrew family review”


    The entire stay was very peaceful, relaxing, and affordable. The food, drinks, and customer service was outstanding. Guest Services, the Front desk, Spa, Restaurant leaders were very professional and attentive to the customer's needs. If I had to list a watch out. Please be careful if you use the Caribbean Buggy Adventure service. We had a bad experience with them. JUST WATCH-OUT. My family and I are making this a yearly vacation in Punta Cana and we would love to visit Occidental again.


    gpcsm, Community Manager at Occidental Punta Cana, responded to this review
    Dear Pettigrewjulian, Thank you for taking the time to share your experience with us. WE are glad to hear that we were able to satisfy your expectations and thank you sincerely for letting us know of your displeasure with our pillows. We will look into it. Please know, that our main priority is to ensure each and every guests have an excellent holiday experience. We guarantee your next stay will be far better than your last. We look forward to hosting you in the future. From the Occidental Punta Cana and its staff, we thank you for choosing us. It was truly a pleasure to serve you. Best regards, Scarlett Acosta Community Manager

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