Hotel Pool  Occidental Grand Punta Cana Resort

Royal Level at Occidental Punta Cana

Texto: 37262 An exclusive club where each guest enjoys a hot tub and VIP services on the best beach in Punta Cana. Avenida España | 2300 Bávaro | La Altagracia
809 221 8787 809 221 8790
Royal Level at Occidental Punta Cana Texto: 37262 4 out of 5 based on 356 ratings. 356 user reviews.
Royal Level at Occidental Punta Cana reviewed by BigStinkDog on . A little misleading and more like a 3.5 star than a 4 star but all in all a decent vacation. Checkin is as described - Brutal. 2nd in line at the Transat private checkin and it still took 45-60 minutes to get a room and not a renovated room with a king which was what we asked for. Not all... Rating: 3
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Royal Level at Occidental Punta Cana

Avenida España   2300 Bávaro   La Altagracia  


Points of Interest

15 mi Punta Cana International Airport

2 mi Beach

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Royal Level at Occidental Punta Cana

4.0/5 Round Indicators
| 557 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

48% Complete

268

Very good

25% Complete

140

Average

11% Complete

63

Poor

7% Complete

40

Very poor

8% Complete

48

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    Round Indicators
    755globetrotter Ottawa, Canada. 03/28/2017 Family

    “Great Value for a Good Time”

    We recently stayed at the Occidental from March 18-26 and let me start by saying that while this resort is currently a solid four star resort, it has all the makings of a future 5 star hotel. Let's start with the positives: In terms of the first rule in real estate (location, location, location) this hotel is close to town and boasts stunning beach views. The layout and architecture of this hotel was absolutely beautiful and one of the nicest pool set ups I've seen. The main pool was close to bathrooms, food, and two bars, with a snack restaurant overlooking the pool. The food at this hotel was very good and consistently offered plenty of choices to patrons. We ate at all of the specialty restaurants and again the food was very good with the exception of our salmon being undercooked at the steakhouse one evening, still the food was a solid 9 out 10 when considering this hotel is not a 5 plus star resort. We also found the service for the most part to be very good with a few exceptions. It should be noted that this hotel was recently bought by the Barcello Group and they were doing walk throughs when we were there and were already making some noticeable changes to the resort and staffing processes. So what keeps this resort from being a 5 star? The resort is currently in a transition period and they need to complete renovations to buildings 10, 11, 12, and 13. These buildings are tired and are in need of cosmetic makeovers as well as updates to plumbing and wiring. While their, we witnessed many complaining about water leaking through the roof in building 12 as well as complaints about the noise from active renovations next door in building 13. If going down anytime soon keep this in mind. We stayed in building 11 and actually had no real complaints other than our room was pretty outdated once we saw what rooms in building 24 looked like. The next big barrier to five star status is the hotel front desk. If I had to describe it one word I would say "nightmare." That seems harsh I'm sure but we were two hours checking in the day we arrived and had to line up multiple times to get completely checked in. When we did get up to the desk the young man disappeared into the back room for forty minutes without explanation. We were told that room numbers are not assigned ahead of time which might explain us witnessing a guest bribe the front desk staff to get a ground floor room in building 24. I would say to you Mr. Barcello that you need to clean up this situation pronto and you may want to think about automating this process. Towel cards, wifi passwords, etc. also need to be rolled into the check in process so that valued guests don't waste too much of their vacation time standing in multiple line ups. I think other areas that will be tightened up will be wait staff service, which is very good BTW, but lacks a certain efficiency and refinement if this hotel is ever to achieve a five star level of service. We also noticed that communication was a challenge in some areas due to not enough bilingual staff. A minor thing that bothered our group was having to walk out past the main gate of the resort to catch the free shuttle to the Don Lucas cigar factory (in the rain I might add). It did not go unnoticed that patrons at other hotels were picked up at their main lobby by this free service but this was shunned at the Occidental. My mother who has mobility issues asked to be driven out by golf cart to meet the shuttle but was told they were "not allowed" to give guests rides out to meet this shuttle. I will not belabour this Mr. Barcello other than to say "shame on you" for the poor treatment of your guests who dare try and access a free service rather than pay the $65US your hotel was charging for the same ride. Despite the check in debacle and some other minor bumps, we had a blast at this hotel. This place comes to life in the evenings and I can't say enough good about the entertainment in the lobby bar as well as the theatre. This is great value for your money but buyer beware while the building renos are going on. Also if you are allergic to cigarette smoke, this may not be the place for you as there were a disproportionate number of guests who smoked and at times it was hard to get away from. Overall, we would go back again.
    Round Indicators
    fcooney Kingston, Canada. 03/28/2017 Friends getaway

    “Occidental Punta Cana review”

    We stayed at OPC from Mar 3-10 2017. According to previous reviews, it was expected that check in would take some time. We made sure that our reservation was for First Class upgrade & oceanfront room. We were originally offered a room in building 10 which I refused & insisted on buildings from 24-26. We waited 1.5 hours for the room to be ready, that worked out fine having lunch and hanging out at the Lobby bar. The Reception staff were not very fluent in English which caused a delay in us getting the proper bracelets & being shuttled from one place to another. It was all sorted out by Danny, our excellent cart driver, who kept apologizing for the mix up, even though it wasn’t his fault. Front desk inefficient staff makes it especially difficult for people coming to the resort tired, hungry & inpatient. Have to make sure you have the correctly coloured bracelets on so that you get the First Club service…the blue ones don’t cut it. The resort was beautiful, well kept grounds, lovely large spotless lobby, large clear pools. Our room was in building 26, third floor (with an elevator!), balcony jacuzzi, newly renovated, right at the beach. We had asked to 2 double beds, but made it work with 1 king & the couches. Please note that the bed/couches were very hard & the hotel should consider providing mattress pads. The beach was clean & groomed, walkways wide, smooth, which was important for anyone with mobility issues. Being in the Royal/First Club beach section was less crowded & better shade. No thatched umbrellas here so sunburning was an issue. Our room was cleaned everyday, towels usually fresh every other, used the jacuzzi twice (it did NOT take 4 hours to fill), bathroom facilities worked fine. No complaints here. Food mostly was good. The main buffet did have similar things presented every meal, but there were always choices for everything. We had 5 ala carte dinners. The Steakhouse was our favourite, the least was the seafood, because we were rushed with our main courses & therefore the food got cold. We also could use the First Club facility for breakfast buffet/afternoon snacks/better booze choices. This was a perk with the upgrade & it worked out well for us. Maria on the front desk did all our dinner reservations within minutes & bar service provided by Pedro & Ruth were wonderful. The bars…there was never enough staff at them at any time of the day. The main pool bar, which could be very busy, only had 2 staff most of the time. Sometimes the bars closed with no warning. The First Club and Royal beach bars could be combined. The ‘House’ resort wine & beer were flavourless, the same as what is found in most resorts we have been to. By the 3rd day we resorted to buying premium wine with meals which is how we met Leonardo, who is such a wonderful young man who always took time out to say ‘hello’ & ask how our vacation was going. So, in summary-Pros-1/2 hour from the airport, beach, ala cartes, Leonardo, First Club. Cons-hard beds, not enough sun shelters, House beer & wine. In the end, we had a great vacation…it is what you make it. My advice to all the people who had lots of complaints…pay for an upgrade & leave your North American expectations at home.
    Round Indicators
    Josiane R 03/27/2017 Family

    “best time in punta cana ”

    I was in punta cana participating in different activities i loved the food and the entertainment the shows and the weather. The service is exquisite, the staff from the entertainment team are amazing Andri, Chocolate, La diva, Cushy and Alejandro gave the best entertainment thank you very much for all the staff in the hotel.

    gpcsm, Community Manager at Occidental Punta Cana, responded to this review
     Dear Josiane R, Greetings from the Occidental Punta Cana! Thank you for taking the time to share your experience with us. We are glad to hear that we were able to satisfy your expectations and are thrilled to know our staff members made your experience even better. I will share your kind words with Andri, Chocolate, La Diva, Cuchi and Alejandro. Our main priority is to ensure each and every guests have an excellent holiday experience. We guarantee your next stay will be far better than your last. We look forward to hosting you in the future. From the Occidental Punta Cana and its staff, we thank you for choosing us. It was sincerely a pleasure to serve you. Cordial regards, Scarlett Acosta Community Manager

    Round Indicators
    Nakina_M Montreal, Canada. 03/27/2017 Couples

    “Objective Review During High Season”

    It is a little long but hopefully well-organized and helpful! Happy vacation hunting! Front Desk: The staff was friendly but quiet and slow (it is island time). However, despite their friendliness, check-in was a NIGHTMARE. I read this previously and disregarded it. I personally got the impression that the hotel is overbooking and that it is not the staff’s fault. It took us over 4 hours to get a room and 24-/+ hours to get the upgraded room we paid for. Ultimately, be prepared to wait and wait and wait…. Staff: The staff was mostly quiet and talked among themselves but are polite. They don’t smile as much as Americans are accustomed to but that doesn’t mean they aren’t pleasant. Just smile and be polite towards them. Any bartenders or servers who I saw regularly, I tipped a bit throughout each day and received even better service in return. I tipped my maids well and my room and mini-fridge were always well-tended. A special thank you to Pedro and Wilda in the First Club restaurant and bar!! Room: Despite our initial issues we were in building 26 for both. This building is fully renovated with an elevator and close to the beach. Both rooms are nice and updated. The beds were incredibly comfortable. The photos included here are of the ocean-front suite. The shower had lots of hot water and decent pressure. The Jacuzzi on the front deck was slow to fill but definitely hot and a nice addition. My biggest issue was the toilet. By day three it was no longer flushing. They “fixed” it but it never really worked properly again and we had to constantly be careful what we put in it. It was obviously frustrating to not have a fully functioning toilet for most of our vacation! Pools: Large, clean and well-maintained. I’m not one to sit at the pool all day (beach person) but there seemed to be lots of chairs. Beach: 100% the best beach ever! You can walk for miles (literally). There is a reef further out that breaks the waves so when the water reaches the beach the waves are not too big. It’s clean and the sand is perfect. Yes there are people walking up and down the beach selling things but a simple “No gracias” or just ignore them works fine. I try to remember that they are people too and just trying to make a living. None of them are rude. Even bringing them a bottle of water from time to time is a nice gesture. I read that the average daily income in the DR is about $20 USD a day, so be nice. :-) Bars: Lobby bar has a nice drinks menu and good service. Swim up bar is ok. Normally they are kind of fun but this one has pool water cascading behind the sitting area which is kind of gross to walk through with a drink and it seems to be in the shade a lot. We only went twice. The upstairs pool-bar is small but sufficient for occasional stops. The beach bar…well, I now know why people bring gallon-sized insulated cups; it’s this place! The line-up is endless. Numerous times I counted over 20 people waiting. YUCK! If you are able to upgrade to First Club, this is one of the top reasons. Entertainment bar is only open after about 7:00 pm but the service was good. The bar on the outdoor upper level near the restaurants has good service also. For the most part, all my drinks were well-poured (and I do enjoy to imbibe in fun drinks on vacation) Restaurants/Food: Buffet for dinner has a nice variety and service. Buffet for breakfast…again the line-ups are horrendous and another great reason to upgrade to First club if possible because the buffet is the only place for breakfast. We ate at all the a la carte restaurants and although all were good, our favorites are ordered as follows: Italian, Steakhouse, Oriental, Mexican, and Seafood. After 6:30 p.m. the Taqueria and Pizza shop are open. The pizzeria has fresh dough and makes it to order. Good late night munchies and both places will serve you at a table if you ask. Entertainment: We don’t tend to stay up late while at resorts and all the shows start at 9:45 p.m. We saw the Cabaret and it was fun. We heard good things from others about the shows. Grounds: Very nicely kept by the grounds staff. Most of the public bathroom facilities are pretty nice with the exception of the pool bar bathrooms. I didn’t see any bugs; not even a fly. The beach is very clean and the security and lifeguards are always present and on alert, even if you can’t see them! Weather: Clearly this has nothing to do with the resort but we had great weather for all but one day. Overall: This resort is nice, clean and family-oriented; we didn’t hear any late-night partying and barely saw any wild behavior during the day/evening. Management needs to desperately address the check-in nightmare and the horrendous line-ups at the beach bar and morning buffet. This could be a deal-breaker for me if I were to want to return and not be able to upgrade to first club. If you are considering going and cannot upgrade, bring a darn BIG insulated cup and your patience. Keep in mind that these people make very little money to our standards and tipping them does improve their lives. Also please keep in mind that this is not North America and things will be different from what you may be used to. Oh and do NOT drink the water!! Honestly, with the upgrade this was one of my best all-inclusive vacations ever.

    gpcsm, Community Manager at Occidental Punta Cana, responded to this review
     Dear Nakina_M, First and foremost, I would like to thank you for taking a moment of your time to share your recent experience with us at the Occidental Punta Cana. Although we are glad to have, in general, met your expectations, I have reviewed all of your comments and suggestions and have taken the liberty of sharing them with the management of our resort. It is through unbiased feedback and customer reviews that we are able to target the specific areas where we need to improve. Our primary goal is, and always will be, to offer each and every one of our guests nothing less than a five-star quality of service. Our staff members are key in acheiving this goal. I will certainly share your kind words with Pedro, Wilda, and the rest of the First Club Staff. Once again, we thank you for choosing to stay with us and hope that we are able to host you again in the future. It was our sincerest pleasure to serve you. Best Regards, Scarlett Acosta Community Manager

    Round Indicators
    Carol D Riverview, N. B.. 03/27/2017 Couples

    “3rd time at Occidental- the best ever!!!”

    Just returned from our 3rd stay at Occidental Punta Cana. Found our trip to be fantastic, from the newly renovated room in section 23 to the great service provided by all the servers and staff. There were lots of available chairs at the beach and around the main pool area. The food at the buffets were fantastic, including all the desserts. Came back from each meal fully satisfied with it all. Plan on returning next year to paradise--Occidental Punta Cana. Thanks again to everyone there.

    gpcsm, Community Manager at Occidental Punta Cana, responded to this review
     Dear Carol D, We appreciate the time taken to share a few words regarding your recent visit to the Occidental Punta Cana. We were thrilled to have you back a second time. Needless to say, your loyalty is our greatest achievement. We are pleased to hear that in this third occasion were able meet expectations. That said, we are always working on improving the quality of our services and guarantee that your next visit will be even better than your last. We strive to offer each of our guests nothing less than a five-star quality of service. Once again, we thank you for choosing to stay at the Occidental Punta Cana. We look forward to welcoming you back. When future plans to visit do arise, please do not hesitate to contact us. It was sincerely our pleasure to serve you. Best regards, Scarlett Acosta Community Manager

    EVALUATION

    Round Indicators

    • march 28 2017
    • Ottawa, Canada
    • Family

    755globetrotter

    “Great Value for a Good Time”


    We recently stayed at the Occidental from March 18-26 and let me start by saying that while this resort is currently a solid four star resort, it has all the makings of a future 5 star hotel. Let's start with the positives: In terms of the first rule in real estate (location, location, location) this hotel is close to town and boasts stunning beach views. The layout and architecture of this hotel was absolutely beautiful and one of the nicest pool set ups I've seen. The main pool was close to bathrooms, food, and two bars, with a snack restaurant overlooking the pool. The food at this hotel was very good and consistently offered plenty of choices to patrons. We ate at all of the specialty restaurants and again the food was very good with the exception of our salmon being undercooked at the steakhouse one evening, still the food was a solid 9 out 10 when considering this hotel is not a 5 plus star resort. We also found the service for the most part to be very good with a few exceptions. It should be noted that this hotel was recently bought by the Barcello Group and they were doing walk throughs when we were there and were already making some noticeable changes to the resort and staffing processes. So what keeps this resort from being a 5 star? The resort is currently in a transition period and they need to complete renovations to buildings 10, 11, 12, and 13. These buildings are tired and are in need of cosmetic makeovers as well as updates to plumbing and wiring. While their, we witnessed many complaining about water leaking through the roof in building 12 as well as complaints about the noise from active renovations next door in building 13. If going down anytime soon keep this in mind. We stayed in building 11 and actually had no real complaints other than our room was pretty outdated once we saw what rooms in building 24 looked like. The next big barrier to five star status is the hotel front desk. If I had to describe it one word I would say "nightmare." That seems harsh I'm sure but we were two hours checking in the day we arrived and had to line up multiple times to get completely checked in. When we did get up to the desk the young man disappeared into the back room for forty minutes without explanation. We were told that room numbers are not assigned ahead of time which might explain us witnessing a guest bribe the front desk staff to get a ground floor room in building 24. I would say to you Mr. Barcello that you need to clean up this situation pronto and you may want to think about automating this process. Towel cards, wifi passwords, etc. also need to be rolled into the check in process so that valued guests don't waste too much of their vacation time standing in multiple line ups. I think other areas that will be tightened up will be wait staff service, which is very good BTW, but lacks a certain efficiency and refinement if this hotel is ever to achieve a five star level of service. We also noticed that communication was a challenge in some areas due to not enough bilingual staff. A minor thing that bothered our group was having to walk out past the main gate of the resort to catch the free shuttle to the Don Lucas cigar factory (in the rain I might add). It did not go unnoticed that patrons at other hotels were picked up at their main lobby by this free service but this was shunned at the Occidental. My mother who has mobility issues asked to be driven out by golf cart to meet the shuttle but was told they were "not allowed" to give guests rides out to meet this shuttle. I will not belabour this Mr. Barcello other than to say "shame on you" for the poor treatment of your guests who dare try and access a free service rather than pay the $65US your hotel was charging for the same ride. Despite the check in debacle and some other minor bumps, we had a blast at this hotel. This place comes to life in the evenings and I can't say enough good about the entertainment in the lobby bar as well as the theatre. This is great value for your money but buyer beware while the building renos are going on. Also if you are allergic to cigarette smoke, this may not be the place for you as there were a disproportionate number of guests who smoked and at times it was hard to get away from. Overall, we would go back again.


    EVALUATION

    Round Indicators

    • march 28 2017
    • Kingston, Canada
    • Friends getaway

    fcooney

    “Occidental Punta Cana review”


    We stayed at OPC from Mar 3-10 2017. According to previous reviews, it was expected that check in would take some time. We made sure that our reservation was for First Class upgrade & oceanfront room. We were originally offered a room in building 10 which I refused & insisted on buildings from 24-26. We waited 1.5 hours for the room to be ready, that worked out fine having lunch and hanging out at the Lobby bar. The Reception staff were not very fluent in English which caused a delay in us getting the proper bracelets & being shuttled from one place to another. It was all sorted out by Danny, our excellent cart driver, who kept apologizing for the mix up, even though it wasn’t his fault. Front desk inefficient staff makes it especially difficult for people coming to the resort tired, hungry & inpatient. Have to make sure you have the correctly coloured bracelets on so that you get the First Club service…the blue ones don’t cut it. The resort was beautiful, well kept grounds, lovely large spotless lobby, large clear pools. Our room was in building 26, third floor (with an elevator!), balcony jacuzzi, newly renovated, right at the beach. We had asked to 2 double beds, but made it work with 1 king & the couches. Please note that the bed/couches were very hard & the hotel should consider providing mattress pads. The beach was clean & groomed, walkways wide, smooth, which was important for anyone with mobility issues. Being in the Royal/First Club beach section was less crowded & better shade. No thatched umbrellas here so sunburning was an issue. Our room was cleaned everyday, towels usually fresh every other, used the jacuzzi twice (it did NOT take 4 hours to fill), bathroom facilities worked fine. No complaints here. Food mostly was good. The main buffet did have similar things presented every meal, but there were always choices for everything. We had 5 ala carte dinners. The Steakhouse was our favourite, the least was the seafood, because we were rushed with our main courses & therefore the food got cold. We also could use the First Club facility for breakfast buffet/afternoon snacks/better booze choices. This was a perk with the upgrade & it worked out well for us. Maria on the front desk did all our dinner reservations within minutes & bar service provided by Pedro & Ruth were wonderful. The bars…there was never enough staff at them at any time of the day. The main pool bar, which could be very busy, only had 2 staff most of the time. Sometimes the bars closed with no warning. The First Club and Royal beach bars could be combined. The ‘House’ resort wine & beer were flavourless, the same as what is found in most resorts we have been to. By the 3rd day we resorted to buying premium wine with meals which is how we met Leonardo, who is such a wonderful young man who always took time out to say ‘hello’ & ask how our vacation was going. So, in summary-Pros-1/2 hour from the airport, beach, ala cartes, Leonardo, First Club. Cons-hard beds, not enough sun shelters, House beer & wine. In the end, we had a great vacation…it is what you make it. My advice to all the people who had lots of complaints…pay for an upgrade & leave your North American expectations at home.


    EVALUATION

    Round Indicators

    • march 27 2017
    • Family

    Josiane R

    “best time in punta cana ”


    I was in punta cana participating in different activities i loved the food and the entertainment the shows and the weather. The service is exquisite, the staff from the entertainment team are amazing Andri, Chocolate, La diva, Cushy and Alejandro gave the best entertainment thank you very much for all the staff in the hotel.


    gpcsm, Community Manager at Occidental Punta Cana, responded to this review
    Dear Josiane R, Greetings from the Occidental Punta Cana! Thank you for taking the time to share your experience with us. We are glad to hear that we were able to satisfy your expectations and are thrilled to know our staff members made your experience even better. I will share your kind words with Andri, Chocolate, La Diva, Cuchi and Alejandro. Our main priority is to ensure each and every guests have an excellent holiday experience. We guarantee your next stay will be far better than your last. We look forward to hosting you in the future. From the Occidental Punta Cana and its staff, we thank you for choosing us. It was sincerely a pleasure to serve you. Cordial regards, Scarlett Acosta Community Manager

    EVALUATION

    Round Indicators

    • march 27 2017
    • Montreal, Canada
    • Couples

    Nakina_M

    “Objective Review During High Season”


    It is a little long but hopefully well-organized and helpful! Happy vacation hunting! Front Desk: The staff was friendly but quiet and slow (it is island time). However, despite their friendliness, check-in was a NIGHTMARE. I read this previously and disregarded it. I personally got the impression that the hotel is overbooking and that it is not the staff’s fault. It took us over 4 hours to get a room and 24-/+ hours to get the upgraded room we paid for. Ultimately, be prepared to wait and wait and wait…. Staff: The staff was mostly quiet and talked among themselves but are polite. They don’t smile as much as Americans are accustomed to but that doesn’t mean they aren’t pleasant. Just smile and be polite towards them. Any bartenders or servers who I saw regularly, I tipped a bit throughout each day and received even better service in return. I tipped my maids well and my room and mini-fridge were always well-tended. A special thank you to Pedro and Wilda in the First Club restaurant and bar!! Room: Despite our initial issues we were in building 26 for both. This building is fully renovated with an elevator and close to the beach. Both rooms are nice and updated. The beds were incredibly comfortable. The photos included here are of the ocean-front suite. The shower had lots of hot water and decent pressure. The Jacuzzi on the front deck was slow to fill but definitely hot and a nice addition. My biggest issue was the toilet. By day three it was no longer flushing. They “fixed” it but it never really worked properly again and we had to constantly be careful what we put in it. It was obviously frustrating to not have a fully functioning toilet for most of our vacation! Pools: Large, clean and well-maintained. I’m not one to sit at the pool all day (beach person) but there seemed to be lots of chairs. Beach: 100% the best beach ever! You can walk for miles (literally). There is a reef further out that breaks the waves so when the water reaches the beach the waves are not too big. It’s clean and the sand is perfect. Yes there are people walking up and down the beach selling things but a simple “No gracias” or just ignore them works fine. I try to remember that they are people too and just trying to make a living. None of them are rude. Even bringing them a bottle of water from time to time is a nice gesture. I read that the average daily income in the DR is about $20 USD a day, so be nice. :-) Bars: Lobby bar has a nice drinks menu and good service. Swim up bar is ok. Normally they are kind of fun but this one has pool water cascading behind the sitting area which is kind of gross to walk through with a drink and it seems to be in the shade a lot. We only went twice. The upstairs pool-bar is small but sufficient for occasional stops. The beach bar…well, I now know why people bring gallon-sized insulated cups; it’s this place! The line-up is endless. Numerous times I counted over 20 people waiting. YUCK! If you are able to upgrade to First Club, this is one of the top reasons. Entertainment bar is only open after about 7:00 pm but the service was good. The bar on the outdoor upper level near the restaurants has good service also. For the most part, all my drinks were well-poured (and I do enjoy to imbibe in fun drinks on vacation) Restaurants/Food: Buffet for dinner has a nice variety and service. Buffet for breakfast…again the line-ups are horrendous and another great reason to upgrade to First club if possible because the buffet is the only place for breakfast. We ate at all the a la carte restaurants and although all were good, our favorites are ordered as follows: Italian, Steakhouse, Oriental, Mexican, and Seafood. After 6:30 p.m. the Taqueria and Pizza shop are open. The pizzeria has fresh dough and makes it to order. Good late night munchies and both places will serve you at a table if you ask. Entertainment: We don’t tend to stay up late while at resorts and all the shows start at 9:45 p.m. We saw the Cabaret and it was fun. We heard good things from others about the shows. Grounds: Very nicely kept by the grounds staff. Most of the public bathroom facilities are pretty nice with the exception of the pool bar bathrooms. I didn’t see any bugs; not even a fly. The beach is very clean and the security and lifeguards are always present and on alert, even if you can’t see them! Weather: Clearly this has nothing to do with the resort but we had great weather for all but one day. Overall: This resort is nice, clean and family-oriented; we didn’t hear any late-night partying and barely saw any wild behavior during the day/evening. Management needs to desperately address the check-in nightmare and the horrendous line-ups at the beach bar and morning buffet. This could be a deal-breaker for me if I were to want to return and not be able to upgrade to first club. If you are considering going and cannot upgrade, bring a darn BIG insulated cup and your patience. Keep in mind that these people make very little money to our standards and tipping them does improve their lives. Also please keep in mind that this is not North America and things will be different from what you may be used to. Oh and do NOT drink the water!! Honestly, with the upgrade this was one of my best all-inclusive vacations ever.


    gpcsm, Community Manager at Occidental Punta Cana, responded to this review
    Dear Nakina_M, First and foremost, I would like to thank you for taking a moment of your time to share your recent experience with us at the Occidental Punta Cana. Although we are glad to have, in general, met your expectations, I have reviewed all of your comments and suggestions and have taken the liberty of sharing them with the management of our resort. It is through unbiased feedback and customer reviews that we are able to target the specific areas where we need to improve. Our primary goal is, and always will be, to offer each and every one of our guests nothing less than a five-star quality of service. Our staff members are key in acheiving this goal. I will certainly share your kind words with Pedro, Wilda, and the rest of the First Club Staff. Once again, we thank you for choosing to stay with us and hope that we are able to host you again in the future. It was our sincerest pleasure to serve you. Best Regards, Scarlett Acosta Community Manager

    EVALUATION

    Round Indicators

    • march 27 2017
    • Riverview, N. B.
    • Couples

    Carol D

    “3rd time at Occidental- the best ever!!!”


    Just returned from our 3rd stay at Occidental Punta Cana. Found our trip to be fantastic, from the newly renovated room in section 23 to the great service provided by all the servers and staff. There were lots of available chairs at the beach and around the main pool area. The food at the buffets were fantastic, including all the desserts. Came back from each meal fully satisfied with it all. Plan on returning next year to paradise--Occidental Punta Cana. Thanks again to everyone there.


    gpcsm, Community Manager at Occidental Punta Cana, responded to this review
    Dear Carol D, We appreciate the time taken to share a few words regarding your recent visit to the Occidental Punta Cana. We were thrilled to have you back a second time. Needless to say, your loyalty is our greatest achievement. We are pleased to hear that in this third occasion were able meet expectations. That said, we are always working on improving the quality of our services and guarantee that your next visit will be even better than your last. We strive to offer each of our guests nothing less than a five-star quality of service. Once again, we thank you for choosing to stay at the Occidental Punta Cana. We look forward to welcoming you back. When future plans to visit do arise, please do not hesitate to contact us. It was sincerely our pleasure to serve you. Best regards, Scarlett Acosta Community Manager

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