Reopening of the Occidental Punta Cana

The experience of staying at our completely renovated hotel means waking up every day beside a stunning coral beach and the wonderful sea at Bavaro Beach.

Guests will also be able to enjoy a wide range of culinary delights, as well as leisure and sports activities, in the Dominican Republic.

Hotel Pool  Occidental Grand Punta Cana Resort

Royal Level at Occidental Punta Cana

Texto: 37262 An exclusive club where each guest enjoys a hot tub and VIP services on the best beach in Punta Cana. Avenida España | 2300 Bávaro | La Altagracia
809 221 8787 809 221 8790
Royal Level at Occidental Punta Cana Texto: 37262 4 out of 5 based on 312 ratings. 312 user reviews.
Royal Level at Occidental Punta Cana reviewed by shawnlevy on . amazing staff the staff here are outstanding!! they all just want to make you happy and make sure you have a goo vacation. they are so friendly and make sure to be your friend by the 1st day!! and for the kids... Rating: 5
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Royal Level at Occidental Punta Cana

Avenida España   2300 Bávaro   La Altagracia  


Points of Interest

15 mi Punta Cana International Airport

2 mi Beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Royal Level at Occidental Punta Cana

4.0/5 Round Indicators
| 335 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

47% Complete

158

Very good

21% Complete

72

Average

11% Complete

40

Poor

8% Complete

28

Very poor

11% Complete

37

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    Round Indicators
    510walterh Elkhorn. 02/25/2017 Family

    “Anniversary celebration with family”

    Our vacation was wonderful. We have stayed at this property several times as we have a time share. They up graded us and the room had just been remolded it was lovely. They are doing a lot of remolding to the property and it is much better. Just a fun time for us and everyone always treats us like family when we go
    Round Indicators
    lilarry24 Melbourne, Florida. 02/25/2017 Couples

    “February Get Away 2017”

    First, the reviews listed here were very, very helpful. If you do go here I hope you can communicate in Spanish. Fortunately my partner is Bi-Lingual and everything was smooth. There were very few employees that were able to communicate good in English. The resort was excellent. The reviews on here enabled me to have the knowledge what buildings to stay away from. The building and room were excellent. Not much to do after hours so we choose to go to the Hard Rock Casino and Disco($25.00 US Dollars each way) to get away from the younger teenage crowd. Probably just the time of the year. The food was very good and plentiful. Having the Lunch buffet by the ocean was perfect to step off the beach grab something to eat and drink in full view of the beach and ocean. Overall this was a good value.
    Round Indicators
    blujacketsgrl Powell, Ohio. 02/24/2017 Family

    “Vacation in hell”

    If you are an American looking to book here I must warn that this is like a Red Roof, La Quinta or Motel 6. Run away from this place. My trip from hell began when I was charged 2X through Paypal for my reservation. I emailed the help desk and was told they could not assist but the front desk at the resort would be able to assist. They were sending an email to them and when I checked in they would assist me. NOT TRUE when i got to the hotel they made me pay a third time! I had to wait 2 days to talk to the "business office" and they would help me. They never did. I had to dispute the charges. When we got to our room we only had 2 bath towels although I was paying for 3 guest. When I asked for more towels I was told "later lady" What? I thought this was my vacation and I called the shots of when I could bath... The second day we received 1 hand towel. that was a fun day... The line at the front desk was a minimum of 30-minute wait. And, they were useless. Worst customer service ever. We only got water bottles every other day and only 1 large water bottle. The liquor was the lowest grade ever and when they had a good bottle they only opened 1 a day and when it was gone that was it for the day. It was also funny how it was always one of the bartenders birthdays. The tips are bigger I guess if it is your bday... Check out my pics of the "free mini bar" what a joke. We also purchase the wifi. OMG awful. It disconnected every 10 minutes and you had to enter the 6 digit password and the 6 digit user ID over and over again. I did talk to the weekend managers at the front desk and they did not care that I was not happy with my stay. They were rude and jerks. And if one more of their employees call me LADY i was going to scream. So rude...
    Round Indicators
    Julie O 02/24/2017 Friends getaway

    “Perfect!”

    What a perfect trip. This was my second time at the Grand Punta Cana Occidental and once again perfect! My friend and I stayed in the Royal section and what I will say it was the only way to go. The food was great at the restaurants and at the buffet. Our server in the buffet was Jaqueline Batia, she had outstanding customer service and always fast and efficient. The resort was newly renovated and everyone was a pleasure to deal with! I would go back.
    Round Indicators
    Meghan E 02/23/2017 Couples

    “Amazing resort”

    Beautiful rooms, perfect sized resorts. And awesome staff. The food is awesome , never got sick. All these people work so hard almost all the employees are bi lingual in many different languages. Clean, beautiful beaches. This place was definitely worth the extra 400$. Only complaint is after spending 1700$ to go there I could not even get wifi in the lobby for one day to tell my family i arrived safely. Only place I've ever stayed that does not offer free wifi in the lobby. And unless you pay for first class you will get to use either beach bar they are private. (Which they dont tell you beforehand)

    Occidental_PC, Community Manager at Occidental Punta Cana, responded to this review
     Dear Meghan E, Thank you so much for taking the time to leave a review regarding your recent stay at the Occidental Punta Cana. Leaving positive feedback for the TripAdvisor community does not only motivate our collaborators to continue offering a super quality of service, but it also benefits other travelers when deciding on their holiday prospects. That said, we are happy to have received such a positive review on your behalf and, it goes without saying, that your loyalty is our greatest achievement. That said we have taken into account the misinformation regarding the Wi-Fi service availability. We will look into this to prevent similar difficulties in the future. We reiterate our appreciation to you for having chosen to stay with us. Please feel free to connect with us through the contact information available on our website or through TripAdvisor’s direct messaging service once plans to return do arise. It was truly a pleasure to serve you. Best Regards, Scarlett Acosta Community Manager

    EVALUATION

    Round Indicators

    • february 25 2017
    • Elkhorn
    • Family

    510walterh

    “Anniversary celebration with family”


    Our vacation was wonderful. We have stayed at this property several times as we have a time share. They up graded us and the room had just been remolded it was lovely. They are doing a lot of remolding to the property and it is much better. Just a fun time for us and everyone always treats us like family when we go


    EVALUATION

    Round Indicators

    • february 25 2017
    • Melbourne, Florida
    • Couples

    lilarry24

    “February Get Away 2017”


    First, the reviews listed here were very, very helpful. If you do go here I hope you can communicate in Spanish. Fortunately my partner is Bi-Lingual and everything was smooth. There were very few employees that were able to communicate good in English. The resort was excellent. The reviews on here enabled me to have the knowledge what buildings to stay away from. The building and room were excellent. Not much to do after hours so we choose to go to the Hard Rock Casino and Disco($25.00 US Dollars each way) to get away from the younger teenage crowd. Probably just the time of the year. The food was very good and plentiful. Having the Lunch buffet by the ocean was perfect to step off the beach grab something to eat and drink in full view of the beach and ocean. Overall this was a good value.


    EVALUATION

    Round Indicators

    • february 24 2017
    • Powell, Ohio
    • Family

    blujacketsgrl

    “Vacation in hell”


    If you are an American looking to book here I must warn that this is like a Red Roof, La Quinta or Motel 6. Run away from this place. My trip from hell began when I was charged 2X through Paypal for my reservation. I emailed the help desk and was told they could not assist but the front desk at the resort would be able to assist. They were sending an email to them and when I checked in they would assist me. NOT TRUE when i got to the hotel they made me pay a third time! I had to wait 2 days to talk to the "business office" and they would help me. They never did. I had to dispute the charges. When we got to our room we only had 2 bath towels although I was paying for 3 guest. When I asked for more towels I was told "later lady" What? I thought this was my vacation and I called the shots of when I could bath... The second day we received 1 hand towel. that was a fun day... The line at the front desk was a minimum of 30-minute wait. And, they were useless. Worst customer service ever. We only got water bottles every other day and only 1 large water bottle. The liquor was the lowest grade ever and when they had a good bottle they only opened 1 a day and when it was gone that was it for the day. It was also funny how it was always one of the bartenders birthdays. The tips are bigger I guess if it is your bday... Check out my pics of the "free mini bar" what a joke. We also purchase the wifi. OMG awful. It disconnected every 10 minutes and you had to enter the 6 digit password and the 6 digit user ID over and over again. I did talk to the weekend managers at the front desk and they did not care that I was not happy with my stay. They were rude and jerks. And if one more of their employees call me LADY i was going to scream. So rude...


    EVALUATION

    Round Indicators

    • february 24 2017
    • Friends getaway

    Julie O

    “Perfect!”


    What a perfect trip. This was my second time at the Grand Punta Cana Occidental and once again perfect! My friend and I stayed in the Royal section and what I will say it was the only way to go. The food was great at the restaurants and at the buffet. Our server in the buffet was Jaqueline Batia, she had outstanding customer service and always fast and efficient. The resort was newly renovated and everyone was a pleasure to deal with! I would go back.


    EVALUATION

    Round Indicators

    • february 23 2017
    • Couples

    Meghan E

    “Amazing resort”


    Beautiful rooms, perfect sized resorts. And awesome staff. The food is awesome , never got sick. All these people work so hard almost all the employees are bi lingual in many different languages. Clean, beautiful beaches. This place was definitely worth the extra 400$. Only complaint is after spending 1700$ to go there I could not even get wifi in the lobby for one day to tell my family i arrived safely. Only place I've ever stayed that does not offer free wifi in the lobby. And unless you pay for first class you will get to use either beach bar they are private. (Which they dont tell you beforehand)


    Occidental_PC, Community Manager at Occidental Punta Cana, responded to this review
    Dear Meghan E, Thank you so much for taking the time to leave a review regarding your recent stay at the Occidental Punta Cana. Leaving positive feedback for the TripAdvisor community does not only motivate our collaborators to continue offering a super quality of service, but it also benefits other travelers when deciding on their holiday prospects. That said, we are happy to have received such a positive review on your behalf and, it goes without saying, that your loyalty is our greatest achievement. That said we have taken into account the misinformation regarding the Wi-Fi service availability. We will look into this to prevent similar difficulties in the future. We reiterate our appreciation to you for having chosen to stay with us. Please feel free to connect with us through the contact information available on our website or through TripAdvisor’s direct messaging service once plans to return do arise. It was truly a pleasure to serve you. Best Regards, Scarlett Acosta Community Manager

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