Barceló Hotel Pool  Guatemala City

Barceló Guatemala City

Texto: 8705 Guatemala's financial district is ideal for business trips as well as urban tourism. 7ª Avenida, 15-45. Zona 9 | 01009 Guatemala City
+502 2378 40 00 +502 2320 40 02
Barceló Guatemala City Texto: 8705 4 out of 5 based on 1355 ratings. 1355 user reviews.
Barceló Guatemala City reviewed by Ga11ego_Ingles on . Great pool area and friendly staff! I stayed here for an extended duration and found the experience very agreeable. It's in a reasonable part of the city and the hotel facilities go beyond normal corporate standards. There are shops... Rating: 4
map

Barceló Guatemala City

7ª Avenida, 15-45. Zona 9   01009 Guatemala City  


Points of Interest

0.8 mi La Aurora International Airport

6 mi Mayan Golf Club

91 mi Lake Atilam

1.5 mi Oakland Mall

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Guatemala City

4.0/5 Round Indicators
| 1385 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


GUESTS’ SCORE

Excellent

44% Complete

614

Very good

40% Complete

558

Average

9% Complete

132

Poor

3% Complete

47

Very poor

2% Complete

34

Filter by

Sort by

    Round Indicators
    ownprivateidaho7 Twin Falls, Idaho. 06/21/2017 Friends getaway

    “Great Location, Nice facility, Not so friendly”

    I brought a group to Guatemala (my 4th trip there) & we stayed at the Barcelo for our first 2 nights. The facility is nice. Room service was good. Nice shopping (surprisingly good prices on souvenirs!!) & we loved that we were right next to Mc Donald's as we were traveling with some teens & didn't want the $13 Barcelo breakfast both days... be forewarned, eat your food at mc d's (or Pizza Hut, or...) as the hotel does NOT allow people to EAT any other food in the hotel premises except for in your own room. I've never experienced that before at ANY hotel in ANY country I've been to prior to this. They literally will ask you to go to your room while drinking your coke or eating an ice cream while walking into the hotel! I felt they came across as a bit snobbish in communicating that, rather than offering an alternative option. They have a nice open patio area but you can't use it....we were told you had to reserve & RENT that space to be in it... even if no one else was in or around it. Hmmmm....no signs. no special entrance...no other people in sight. Over all it's a nice facility in a good location but we'll stay somewhere else in that area on our future trips. I prefer friendly facilities that work to make you feel welcome rather than promoting an 'exclusive' type of atmosphere.

    BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review
     Dear Guest, In Barcelo Guatemala City hotel we make a great effort to fullfil our customers expectations. We are very sorry that during your stay you have suffered some shortcomings. Your review will help us to improve our service standards. We hope to see you at our hotel again so we can offer our quality services beyond your expectations. Best regards.

    Round Indicators
    Groucho123 Panajachel, Guatemala. 06/20/2017 Business

    “Good big city hotel - international standards”

    I usually stay here when I visit the capital. It has all the big city hotel amenities with reliable quality. Great breakfast buffet. The rooms are quiet and well-appointed. The beds are breat with about 15 pillows!

    BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review
     Dear Guest, Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon. Best regards,

    Round Indicators
    Jls3721 Atlanta, Georgia. 06/20/2017 Couples

    “Great stay in Guatemala City”

    I chose this place based on my husband's good experience last year. Since I will be traveling by myself into Guatemala City for the first time, I decided to stay at Barceló because I want to have a good first night. However, my husband did not use the shuttle service nor the ATM when he was in Guatemala City last year and failed to warn me (my story follows below!). :) Barcelo definitely met my expectation. The room was nice and clean. The staff were very helpful. The breakfast and dinner were delicious (coffee was very good at the breakfast!). I would highly recommend anyone visiting Guatemala to stay here. Now comes my ATM story. Barceló gets a big bonus point from me because it has ATM right in the lobby! While this might not seem important in other cities, in this case, it was very nice for me to not have to try to walk to some other street corners to find an ATM to get money. Here is my story: There was NO ATM in Guatemala City Airport in the International "arrival hall" where I arrived into. I was told I need to go to the next building and up to the 3rd floor if I want ATM access. I was super happy when I saw ATM at Barcelo! Warning to first time visitors: If you arrive without any Guatemalan money, please make sure you exchange money with the exchange office INSIDE Customs. Once you pass Customs, there is no exchange office either. Another note on taking the free Barceló Hotel Airport Shuttle if you are a first time visitor like me: Please turn left when you exit Customs and look for the hotel van (among many other shuttles). There is no sign whatsoever at the airport to tell you where to find hotel shuttles. You will walk out of Customs into a bunch of waiting people, cars etc. right on the street. I am so thankful there was an older gentleman who spoke English and pointed me to the right direction of the shuttle bus! :) I wish Barceló will give clearer direction to the guests who booked there on how to get to the shuttle because it is really quite confusing for first time visitors. But now that I have been here, I know where to find the shuttle next time! LOL

    BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review
     Dear Guest, Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon. Best regards,

    Round Indicators
    Antonio L Miami, Florida. 06/19/2017 Business

    “GOOD HOTEL BUT NEED UPGRADE !!!!”

    this is a nice Hotel probably best 20 years ago, need to upgrade rooms , air condition, chairs at restaurant, GYM , but People service are outstanding same as food at restaurant and laundry. if you go for business is OK. do not go with your family

    BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review
     Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel. Best regards.

    Round Indicators
    catherinesP3931UH La Jolla, California. 06/19/2017 Solo travel

    “Lousy airport transportation”

    I have always liked this hotel, but this time I was left to wait at the airport for 25 minutes at 10:30 pm because the first van(10 seats) would only take the 5 airline crew members. The 3 paying customers were left to wait.

    BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review
     Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel. Best regards.

    EVALUATION

    Round Indicators

    • june 21 2017
    • Twin Falls, Idaho
    • Friends getaway

    ownprivateidaho7

    “Great Location, Nice facility, Not so friendly”


    I brought a group to Guatemala (my 4th trip there) & we stayed at the Barcelo for our first 2 nights. The facility is nice. Room service was good. Nice shopping (surprisingly good prices on souvenirs!!) & we loved that we were right next to Mc Donald's as we were traveling with some teens & didn't want the $13 Barcelo breakfast both days... be forewarned, eat your food at mc d's (or Pizza Hut, or...) as the hotel does NOT allow people to EAT any other food in the hotel premises except for in your own room. I've never experienced that before at ANY hotel in ANY country I've been to prior to this. They literally will ask you to go to your room while drinking your coke or eating an ice cream while walking into the hotel! I felt they came across as a bit snobbish in communicating that, rather than offering an alternative option. They have a nice open patio area but you can't use it....we were told you had to reserve & RENT that space to be in it... even if no one else was in or around it. Hmmmm....no signs. no special entrance...no other people in sight. Over all it's a nice facility in a good location but we'll stay somewhere else in that area on our future trips. I prefer friendly facilities that work to make you feel welcome rather than promoting an 'exclusive' type of atmosphere.


    BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review
    Dear Guest, In Barcelo Guatemala City hotel we make a great effort to fullfil our customers expectations. We are very sorry that during your stay you have suffered some shortcomings. Your review will help us to improve our service standards. We hope to see you at our hotel again so we can offer our quality services beyond your expectations. Best regards.

    EVALUATION

    Round Indicators

    • june 20 2017
    • Panajachel, Guatemala
    • Business

    Groucho123

    “Good big city hotel - international standards”


    I usually stay here when I visit the capital. It has all the big city hotel amenities with reliable quality. Great breakfast buffet. The rooms are quiet and well-appointed. The beds are breat with about 15 pillows!


    BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review
    Dear Guest, Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon. Best regards,

    EVALUATION

    Round Indicators

    • june 20 2017
    • Atlanta, Georgia
    • Couples

    Jls3721

    “Great stay in Guatemala City”


    I chose this place based on my husband's good experience last year. Since I will be traveling by myself into Guatemala City for the first time, I decided to stay at Barceló because I want to have a good first night. However, my husband did not use the shuttle service nor the ATM when he was in Guatemala City last year and failed to warn me (my story follows below!). :) Barcelo definitely met my expectation. The room was nice and clean. The staff were very helpful. The breakfast and dinner were delicious (coffee was very good at the breakfast!). I would highly recommend anyone visiting Guatemala to stay here. Now comes my ATM story. Barceló gets a big bonus point from me because it has ATM right in the lobby! While this might not seem important in other cities, in this case, it was very nice for me to not have to try to walk to some other street corners to find an ATM to get money. Here is my story: There was NO ATM in Guatemala City Airport in the International "arrival hall" where I arrived into. I was told I need to go to the next building and up to the 3rd floor if I want ATM access. I was super happy when I saw ATM at Barcelo! Warning to first time visitors: If you arrive without any Guatemalan money, please make sure you exchange money with the exchange office INSIDE Customs. Once you pass Customs, there is no exchange office either. Another note on taking the free Barceló Hotel Airport Shuttle if you are a first time visitor like me: Please turn left when you exit Customs and look for the hotel van (among many other shuttles). There is no sign whatsoever at the airport to tell you where to find hotel shuttles. You will walk out of Customs into a bunch of waiting people, cars etc. right on the street. I am so thankful there was an older gentleman who spoke English and pointed me to the right direction of the shuttle bus! :) I wish Barceló will give clearer direction to the guests who booked there on how to get to the shuttle because it is really quite confusing for first time visitors. But now that I have been here, I know where to find the shuttle next time! LOL


    BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review
    Dear Guest, Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon. Best regards,

    EVALUATION

    Round Indicators

    • june 19 2017
    • Miami, Florida
    • Business

    Antonio L

    “GOOD HOTEL BUT NEED UPGRADE !!!!”


    this is a nice Hotel probably best 20 years ago, need to upgrade rooms , air condition, chairs at restaurant, GYM , but People service are outstanding same as food at restaurant and laundry. if you go for business is OK. do not go with your family


    BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review
    Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel. Best regards.

    EVALUATION

    Round Indicators

    • june 19 2017
    • La Jolla, California
    • Solo travel

    catherinesP3931UH

    “Lousy airport transportation”


    I have always liked this hotel, but this time I was left to wait at the airport for 25 minutes at 10:30 pm because the first van(10 seats) would only take the 5 airline crew members. The 3 paying customers were left to wait.


    BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review
    Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel. Best regards.

    Close 

    Back Find a hotel

    Hotels in Mexico

    Select Mexico

    Hotels in Spain

    Select Spain

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z

    to

      Incorrect dates
      Please enter valid dates

    NIGHTS

    (Optional dates)

    A discount or promotional code is a combination of letters and/or numbers that gives a discount on the normal rate. You can receive discount codes through special campaigns by being a my Barceló member, following us on social media or booking through Barcelo.com. 

    If you have a discount code, enter it when booking and you will receive a discount on your booking. The discount does not apply to the cost of extras. The maximum amount of accumulated discount will be 25% of the rate (although in certain hotels the maximum accumulated discount will be 20%). It is possible to combine a discount code and special discounts. Only one discount code per booking is permitted.

    Loading rates...
    The hotel does not have any rates allocated to it

    Best online price guaranteed

    If you find a better rate, we will top it.

    We will return the difference and we will also apply an additional 10% discount to the cost of the final booking. For more information...