Barceló Hotel Pool  Tucancún Beach

Occidental Tucancún

Texto: 32815 An all inclusive hotel with spectacular swimming pools, access to the beach, and one of the best views in Cancún. Avenida Kukulcan, km. 13,5. Lote 24 | 77500 | Cancún, Q. Roo || México
+52 998 8915900 +52 998 8850615
Occidental Tucancún Texto: 32815 4 out of 5 based on 5730 ratings. 5730 user reviews.
Occidental Tucancún reviewed by Diane S on . Incredible experience I visited this hotel for the second time in the last 2 years and was so glad I did. We traveled for our wedding with a large group of family members and friends. The staff was so gracious and... Rating: 5
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Occidental Tucancún

Avenida Kukulcan, km. 13,5. Lote 24   77500   Cancún, Q. Roo     México  


Points of Interest

12 mi Cancun International Airport

4 mi Pok-Ta-Pok golf course (by Robert Trent Jones Jr.)

0 km Tucancún beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Tucancún

4.0/5 Round Indicators
| 5747 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

42% Complete

2449

Very good

32% Complete

1850

Average

14% Complete

821

Poor

6% Complete

369

Very poor

4% Complete

258

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    Round Indicators
    Jwelliott84 Dallas, Texas. 02/14/2018 Couples

    “Great location and staff”

    Staff was very kind and accommodating. Room was always very clean with a great ocean view! The food wasn’t great but we were mainly there for the drinks and the beach anyway. Nelly Martinez at the lobby bar was amazing! So sweet and personal.

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Jwelliott84: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that you enjoyed your vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    Round Indicators
    fametrim Winnipeg, Canada. 02/11/2018 Couples

    “Awesome 1st Time Experience in Cancun”

    My husband and I stayed here for 6 days and 5 nights starting Feb 1, 2018. It was his first time outside of Canada and my first time in Mexico. Not knowing what to expect our travel agent booked us at Occidental Tucancun. Our hotel room had a Mexican flare to it with a balcony view of the lagoon. This was still a great view as we were only in our room to sleep, change and shower. The hotel itself was on the ocean with a view of paradise. The beach was beautiful and sandy. We even were able to pick sea shells. There were 3 pools, 1 was quite busy with kids so we chose to spend our pool time at the adult pool relaxing and enjoying the swim up bar. There is a shopping mall right across the street from the hotel with many amenities like souvenir shops, grocery store, and our favorite Harley Davidson Cancun. Our favorite experience was in the lobby bar with the staff. We could not have enjoyed ourselves as much without Nelly Mtz aka Speedy Gonzales!!. She is an awesome waitress and treated as like royalty! She was always busy serving but made sure whenever my husband and I needed a beverage she was there with them. And we spent a lot of time in the lobby bar in the evenings. And if Nelly was not serving, Dolly was there for us with our drinks as well. We thoroughly enjoyed talking with Nelly at times and her dedicated service we enjoyed our experience that much more!!! When ever we return to Cancun, we will definitely stay at the Occidental Tucancun again and hope to see Nelly's smiling face.

    ASISTENTEGERENCIAL, Asistente de Gerencia at Occidental Tucancun, responded to this review
     Dear fametrim: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We hope to have the pleasure of receiving you on your next visit to Cancun. Best Regards, Paulina Arroyo Management Assistant.

    Round Indicators
    stanna943 02/08/2018 Couples

    “Beautiful -even with the Street View room”

    The ONLY reason this hotel wouldnt get a 5 Star is because there was nothing to do after 10pm other than drink in the lobby bar. Which was fine for me but there were some nights I would have liked to change it up. I was a bit nervous when I booked a “Street “View” room, and emailed Nadia at the hotel a few times. She always responded to my questions and concerns. One of which was that I had hoped the room had a safe. She confirmed it would have a safe - and sure enough, it did. We didn’t have to pay extra either, like it suggests on some other reviews. So, my Street View room. What does that mean? It means you will be on the first or 2nd floor. My room was on the second floor, and we saw mostly the back of the mall. But, there is s sliver of the lagoon we could see, and got some very pretty sunsets. I was quite impressed with my “lower end” room. It wAs very spacious, had a king sized bed, and a big balcony. The bed and pillows were super comfortable as well. I’d book this room again, no worries there. This hotel is beautiful! So many different areas to hang out in. We never had to fight for a lounger, there are so many everywhere. The staff works hard to keep this resort in pristine condition. Food. I was a bit surprised to find the buffets on the small side. I’m used to just walking in and grabbing some grub, but here you wait to be seated and the size of the buffet is on the smaller side. That being said, the food selection every day was great, and the QUALITY of the food was amazing. There are two buffets to choose from, both great. The pools were good because there was a variety to pick from. Each had its own vibe. There was the party pool where parents with kids hung out. Music and entertainment team can be found there. Then there is the quiet adults only swim up bar. So relaxing. It’s also the deeper of the three pools, and the perfect shape to swim some laps in. The infinity pool is in the middle. The views from here were the best. I brought my own music and this is where I was when I was in the mood to socialize. The ocean. Amazing! I loved jumping into the waves everyday. It calms down every afternoon so then you just get the swells. They had a red flag most days, sometimes red and yellow, but there were always people in there, including me, having a blast. There is a big stretch where it’s really shallow, and the little kids loved this. They could still play with the “waves” but the water would only be up to a 4 year olds knees. It was cute

    ASISTENTEGERENCIAL, Asistente de Gerencia at Occidental Tucancun, responded to this review
     Dear stanna943: Nos gustaría expresar nuestro agradecimiento por los comentarios que ha realizado sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros. Es siempre nuestro objetivo alcanzar la máxima satisfacción de nuestros clientes y estamos encantados de escuchar que disfrutaron de sus vacaciones en el hotel. Nos esforzamos continuamente en ofrecer la mejor calidad y asegurar que todos nuestros huéspedes regresan a sus casas con bonitos recuerdos de sus vacaciones. Esperamos tener la oportunidad de ser sus anfitriones nuevamente en su próxima visita a Cancún. Saludos Cordiales, Paulina Arroyo Asistente de Gerencia.

    Round Indicators
    Diane S San Jose, California. 02/07/2018 Family

    “Incredible experience”

    I visited this hotel for the second time in the last 2 years and was so glad I did. We traveled for our wedding with a large group of family members and friends. The staff was so gracious and attentive especially Dabila, Alexis, Antonio, Alejandro and a kind gentlemen who works at the lobby bar and Mirador restaurant with hazel-green eyes who sang us a beautiful ballad. Will be returning soon!

    ASISTENTEGERENCIAL, Asistente de Gerencia at Occidental Tucancun, responded to this review
     Dear Diane S: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We hope to have the pleasure of receiving you on your next visit to Cancun. Best Regards, Paulina Arroyo Management Assistant.

    Round Indicators
    ddc9 Montreal, Canada. 02/07/2018 Couples

    “quick getaway”

    Stayed at the occidental Tucancun for 5 nights - overall had a great time. Staff is courteous, professional and efficient. Food is of good quality and variety and in abundance. Hotel is well situated with a great floor plan - get an ocean view no matter where you are - clean. Rooms clean with great views. Evening shows were surprisingly entertaining and fun. Loved the Jackson and acrobatic shows!

    ASISTENTEGERENCIAL, Asistente de Gerencia at Occidental Tucancun, responded to this review
     Dear ddc9: We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to ensure that we offer a high quality service and a different and memorable experience. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • february 14 2018
    • Dallas, Texas
    • Couples

    Jwelliott84

    “Great location and staff”


    Staff was very kind and accommodating. Room was always very clean with a great ocean view! The food wasn’t great but we were mainly there for the drinks and the beach anyway. Nelly Martinez at the lobby bar was amazing! So sweet and personal.


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Jwelliott84: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that you enjoyed your vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • february 11 2018
    • Winnipeg, Canada
    • Couples

    fametrim

    “Awesome 1st Time Experience in Cancun”


    My husband and I stayed here for 6 days and 5 nights starting Feb 1, 2018. It was his first time outside of Canada and my first time in Mexico. Not knowing what to expect our travel agent booked us at Occidental Tucancun. Our hotel room had a Mexican flare to it with a balcony view of the lagoon. This was still a great view as we were only in our room to sleep, change and shower. The hotel itself was on the ocean with a view of paradise. The beach was beautiful and sandy. We even were able to pick sea shells. There were 3 pools, 1 was quite busy with kids so we chose to spend our pool time at the adult pool relaxing and enjoying the swim up bar. There is a shopping mall right across the street from the hotel with many amenities like souvenir shops, grocery store, and our favorite Harley Davidson Cancun. Our favorite experience was in the lobby bar with the staff. We could not have enjoyed ourselves as much without Nelly Mtz aka Speedy Gonzales!!. She is an awesome waitress and treated as like royalty! She was always busy serving but made sure whenever my husband and I needed a beverage she was there with them. And we spent a lot of time in the lobby bar in the evenings. And if Nelly was not serving, Dolly was there for us with our drinks as well. We thoroughly enjoyed talking with Nelly at times and her dedicated service we enjoyed our experience that much more!!! When ever we return to Cancun, we will definitely stay at the Occidental Tucancun again and hope to see Nelly's smiling face.


    ASISTENTEGERENCIAL, Asistente de Gerencia at Occidental Tucancun, responded to this review
    Dear fametrim: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We hope to have the pleasure of receiving you on your next visit to Cancun. Best Regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • february 8 2018
    • Couples

    stanna943

    “Beautiful -even with the Street View room”


    The ONLY reason this hotel wouldnt get a 5 Star is because there was nothing to do after 10pm other than drink in the lobby bar. Which was fine for me but there were some nights I would have liked to change it up. I was a bit nervous when I booked a “Street “View” room, and emailed Nadia at the hotel a few times. She always responded to my questions and concerns. One of which was that I had hoped the room had a safe. She confirmed it would have a safe - and sure enough, it did. We didn’t have to pay extra either, like it suggests on some other reviews. So, my Street View room. What does that mean? It means you will be on the first or 2nd floor. My room was on the second floor, and we saw mostly the back of the mall. But, there is s sliver of the lagoon we could see, and got some very pretty sunsets. I was quite impressed with my “lower end” room. It wAs very spacious, had a king sized bed, and a big balcony. The bed and pillows were super comfortable as well. I’d book this room again, no worries there. This hotel is beautiful! So many different areas to hang out in. We never had to fight for a lounger, there are so many everywhere. The staff works hard to keep this resort in pristine condition. Food. I was a bit surprised to find the buffets on the small side. I’m used to just walking in and grabbing some grub, but here you wait to be seated and the size of the buffet is on the smaller side. That being said, the food selection every day was great, and the QUALITY of the food was amazing. There are two buffets to choose from, both great. The pools were good because there was a variety to pick from. Each had its own vibe. There was the party pool where parents with kids hung out. Music and entertainment team can be found there. Then there is the quiet adults only swim up bar. So relaxing. It’s also the deeper of the three pools, and the perfect shape to swim some laps in. The infinity pool is in the middle. The views from here were the best. I brought my own music and this is where I was when I was in the mood to socialize. The ocean. Amazing! I loved jumping into the waves everyday. It calms down every afternoon so then you just get the swells. They had a red flag most days, sometimes red and yellow, but there were always people in there, including me, having a blast. There is a big stretch where it’s really shallow, and the little kids loved this. They could still play with the “waves” but the water would only be up to a 4 year olds knees. It was cute


    ASISTENTEGERENCIAL, Asistente de Gerencia at Occidental Tucancun, responded to this review
    Dear stanna943: Nos gustaría expresar nuestro agradecimiento por los comentarios que ha realizado sobre su reciente visita, puesto que nos ayudan a entender como nuestros huéspedes disfrutan de su estancia con nosotros. Es siempre nuestro objetivo alcanzar la máxima satisfacción de nuestros clientes y estamos encantados de escuchar que disfrutaron de sus vacaciones en el hotel. Nos esforzamos continuamente en ofrecer la mejor calidad y asegurar que todos nuestros huéspedes regresan a sus casas con bonitos recuerdos de sus vacaciones. Esperamos tener la oportunidad de ser sus anfitriones nuevamente en su próxima visita a Cancún. Saludos Cordiales, Paulina Arroyo Asistente de Gerencia.

    EVALUATION

    Round Indicators

    • february 7 2018
    • San Jose, California
    • Family

    Diane S

    “Incredible experience”


    I visited this hotel for the second time in the last 2 years and was so glad I did. We traveled for our wedding with a large group of family members and friends. The staff was so gracious and attentive especially Dabila, Alexis, Antonio, Alejandro and a kind gentlemen who works at the lobby bar and Mirador restaurant with hazel-green eyes who sang us a beautiful ballad. Will be returning soon!


    ASISTENTEGERENCIAL, Asistente de Gerencia at Occidental Tucancun, responded to this review
    Dear Diane S: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We hope to have the pleasure of receiving you on your next visit to Cancun. Best Regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • february 7 2018
    • Montreal, Canada
    • Couples

    ddc9

    “quick getaway”


    Stayed at the occidental Tucancun for 5 nights - overall had a great time. Staff is courteous, professional and efficient. Food is of good quality and variety and in abundance. Hotel is well situated with a great floor plan - get an ocean view no matter where you are - clean. Rooms clean with great views. Evening shows were surprisingly entertaining and fun. Loved the Jackson and acrobatic shows!


    ASISTENTEGERENCIAL, Asistente de Gerencia at Occidental Tucancun, responded to this review
    Dear ddc9: We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to ensure that we offer a high quality service and a different and memorable experience. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

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