Barceló Hotel Interiors  Tucancún Beach

Occidental Tucancún

Texto: 32815 An all inclusive hotel with spectacular swimming pools, access to the beach, and one of the best views in Cancún. Avenida Kukulcan, km. 13,5. Lote 24 | 77500 | Cancún, Q. Roo || México
+52 998 8915900 +52 998 8850615
Occidental Tucancún Texto: 32815 4 out of 5 based on 6050 ratings. 6050 user reviews.
Occidental Tucancún reviewed by trashedbunny on . Very nice !! Had a great time at the Occidental Tucancun. All the staff that I had contact with were friendly and seemed happy to be there. We had a room on the 5th floor with the spectacular view of the beach... Rating: 5
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Occidental Tucancún

Avenida Kukulcan, km. 13,5. Lote 24   77500   Cancún, Q. Roo     México  


Points of Interest

12 mi Cancun International Airport

4 mi Pok-Ta-Pok golf course (by Robert Trent Jones Jr.)

0 km Tucancún beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Tucancún

4.0/5 Round Indicators
| 6055 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

43% Complete

2607

Very good

31% Complete

1930

Average

14% Complete

858

Poor

6% Complete

387

Very poor

4% Complete

274

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    Round Indicators
    DGMUS Indianapolis, Indiana. 05/18/2018 Family

    “Great vacation”

    We stayed May 12th - 16th, had a blast! They exceeded our expectations not only with our room (we had a balcony with a fantastic ocean view) but the restaurants and bars as well. We loved both Alex’s (there’s two - one in the pool bar the other in the lobby bar) also Alexi, she’ll give you great service whether at the pool or on the beach. We will definitely stay again.
    Round Indicators
    Hammy S Los Angeles, California. 05/16/2018 Solo travel

    “A wonderful stay”

    I was there May 4-9 and had booked to be away from home as May 8 was the one year anniversary of my brother suddenly passing away at the age of 40. I had an amazing time here. Rooms are a bit dated but it’s more than made up for by the good food at all of the restaurants, generous drink pours, amazing staff, comfortable pools and beautiful beach with endless views. Angel Marquez at the pool bar is one of the best there; a great guy. All the staff was so nice, helpful and very caring. They would come over and say hello to check up on me as to how I was doing. I felt welcomed and it felt genuine, a feeling very hard to replicate today anywhere really. I’ll definitely be returning here again in the near future.

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Hammy S: We want to thank you for your kind comments, we are glad to know that your stay with us was pleasant and you had the opportunity to spend a moment of tranquility and rest in this particular moment for you. We are pleased to know that the staff treated you as you expect and deserve and we would love to have the opportunity to receive you on your next visit to Cancun. Receive a cordial greeting from the entire Occidental Tucancún Team. Paulina Arroyo Management Assistant.

    Round Indicators
    Mmoister79 DeKalb, Illinois. 05/16/2018 Couples

    “Great Service”

    We stayed here from 4/28/18 - 5/5/18. Although we had a bit of a snafu at check-in with the type of room we had booked, it was corrected immediately. The room was nice, however the "mini-bar" is just a couple of sodas and a few coronas. It was clean and spacious and had a beautiful view of the ocean. The hotel is fairly large and has a lot of stairs. It has multiple pools, but we preferred the adult pool the most: it had a swim up bar and shaded areas. The lobby bar was also one of our favorites in the evening. As for food, the Mexico Lindo Restaurant and the Italian buffet were our groups' favorites! The rest of the food was pretty basic, and after a week of eating the same food for breakfast and lunch, it got old. I have to say, of all the nice things about this hotel, the best part was the service we received. Everyone who works here is very friendly and helpful. They are all such hard workers and really try very hard to make sure your stay is as amazing as possible! We definitely had a few people who went above and beyond to really make our trip wonderful. Jose Poot, a bartender in the lobby bar (and the Guacamaya bar on our first night) was such a terrific bartender! He always welcomed us with a warm smile and hand shake! He made great drinks and we really enjoyed the nights he worked because he made the evenings special! Nelly Martinez was a server in the lobby bar and the theater, mostly in the evenings. She went the extra mile to make sure our drinks were top notch and never empty. She was personable and very efficient! You never saw her without a smile on her face! And finally, our daytime server who seemed to work everywhere and was always so fast and friendly was Pablo Cornelio. He would bring us drinks on the beach, and at the two pools we would frequent. He was so quick to make sure everything was exactly how we wanted it! These 3 people really were so wonderful to us and made our trip even better than it could have been!!

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Mmoister79: We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you have enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to ensure that we offer a high quality service and a different and memorable experience. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    Round Indicators
    trashedbunny ocean city. 05/14/2018 Friends getaway

    “Very nice !!”

    Had a great time at the Occidental Tucancun. All the staff that I had contact with were friendly and seemed happy to be there. We had a room on the 5th floor with the spectacular view of the beach. Bed was comfy, shower always had good water pressure and hot water. Refrigerator was stocked up everyday. Sometimes the rooms were cleaned a bit too late in the day. Had a chance to visit all the restaurants and liked La Trattoria the best. The man doing the made to order pasta dishes was great! The resort was not crowded at this time of year which was very nice. Never had to fight for a lounge chair whether at the pool or beach. I wish the beach had some umbrellas or more palm trees for shade. I would return here and recommend this resort!!

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear trashedbunny: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that you enjoyed your vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    Round Indicators
    Mcneilco 05/14/2018 Couples

    “Disappointing.”

    We had very positive experience at the other Occidental in Cancun and expected the same from this one but was highly disappointed with having to wait for 20 min for most buffet meals while there were tables being used for timeshare selling.

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Mcneilco: At Occidental Tucancún we are convinced that there is always room for improvement and your comments will help our team in its continuous efforts to meet the expectations of our guests, for that we greatly appreciate the time you have spent sharing your constructive criticism with us. Rest assured that your comment will be transmitted to the corresponding area for follow-up. We hope to have the pleasure of receiving you on your next visit to Cancun and be able to exceed your expectations. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • may 18 2018
    • Indianapolis, Indiana
    • Family

    DGMUS

    “Great vacation”


    We stayed May 12th - 16th, had a blast! They exceeded our expectations not only with our room (we had a balcony with a fantastic ocean view) but the restaurants and bars as well. We loved both Alex’s (there’s two - one in the pool bar the other in the lobby bar) also Alexi, she’ll give you great service whether at the pool or on the beach. We will definitely stay again.


    EVALUATION

    Round Indicators

    • may 16 2018
    • Los Angeles, California
    • Solo travel

    Hammy S

    “A wonderful stay”


    I was there May 4-9 and had booked to be away from home as May 8 was the one year anniversary of my brother suddenly passing away at the age of 40. I had an amazing time here. Rooms are a bit dated but it’s more than made up for by the good food at all of the restaurants, generous drink pours, amazing staff, comfortable pools and beautiful beach with endless views. Angel Marquez at the pool bar is one of the best there; a great guy. All the staff was so nice, helpful and very caring. They would come over and say hello to check up on me as to how I was doing. I felt welcomed and it felt genuine, a feeling very hard to replicate today anywhere really. I’ll definitely be returning here again in the near future.


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Hammy S: We want to thank you for your kind comments, we are glad to know that your stay with us was pleasant and you had the opportunity to spend a moment of tranquility and rest in this particular moment for you. We are pleased to know that the staff treated you as you expect and deserve and we would love to have the opportunity to receive you on your next visit to Cancun. Receive a cordial greeting from the entire Occidental Tucancún Team. Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • may 16 2018
    • DeKalb, Illinois
    • Couples

    Mmoister79

    “Great Service”


    We stayed here from 4/28/18 - 5/5/18. Although we had a bit of a snafu at check-in with the type of room we had booked, it was corrected immediately. The room was nice, however the "mini-bar" is just a couple of sodas and a few coronas. It was clean and spacious and had a beautiful view of the ocean. The hotel is fairly large and has a lot of stairs. It has multiple pools, but we preferred the adult pool the most: it had a swim up bar and shaded areas. The lobby bar was also one of our favorites in the evening. As for food, the Mexico Lindo Restaurant and the Italian buffet were our groups' favorites! The rest of the food was pretty basic, and after a week of eating the same food for breakfast and lunch, it got old. I have to say, of all the nice things about this hotel, the best part was the service we received. Everyone who works here is very friendly and helpful. They are all such hard workers and really try very hard to make sure your stay is as amazing as possible! We definitely had a few people who went above and beyond to really make our trip wonderful. Jose Poot, a bartender in the lobby bar (and the Guacamaya bar on our first night) was such a terrific bartender! He always welcomed us with a warm smile and hand shake! He made great drinks and we really enjoyed the nights he worked because he made the evenings special! Nelly Martinez was a server in the lobby bar and the theater, mostly in the evenings. She went the extra mile to make sure our drinks were top notch and never empty. She was personable and very efficient! You never saw her without a smile on her face! And finally, our daytime server who seemed to work everywhere and was always so fast and friendly was Pablo Cornelio. He would bring us drinks on the beach, and at the two pools we would frequent. He was so quick to make sure everything was exactly how we wanted it! These 3 people really were so wonderful to us and made our trip even better than it could have been!!


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Mmoister79: We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you have enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to ensure that we offer a high quality service and a different and memorable experience. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • may 14 2018
    • ocean city
    • Friends getaway

    trashedbunny

    “Very nice !!”


    Had a great time at the Occidental Tucancun. All the staff that I had contact with were friendly and seemed happy to be there. We had a room on the 5th floor with the spectacular view of the beach. Bed was comfy, shower always had good water pressure and hot water. Refrigerator was stocked up everyday. Sometimes the rooms were cleaned a bit too late in the day. Had a chance to visit all the restaurants and liked La Trattoria the best. The man doing the made to order pasta dishes was great! The resort was not crowded at this time of year which was very nice. Never had to fight for a lounge chair whether at the pool or beach. I wish the beach had some umbrellas or more palm trees for shade. I would return here and recommend this resort!!


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear trashedbunny: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that you enjoyed your vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • may 14 2018
    • Couples

    Mcneilco

    “Disappointing.”


    We had very positive experience at the other Occidental in Cancun and expected the same from this one but was highly disappointed with having to wait for 20 min for most buffet meals while there were tables being used for timeshare selling.


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Mcneilco: At Occidental Tucancún we are convinced that there is always room for improvement and your comments will help our team in its continuous efforts to meet the expectations of our guests, for that we greatly appreciate the time you have spent sharing your constructive criticism with us. Rest assured that your comment will be transmitted to the corresponding area for follow-up. We hope to have the pleasure of receiving you on your next visit to Cancun and be able to exceed your expectations. Best regards, Paulina Arroyo Management Assistant.

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