Barceló Hotel Pool  Tucancún Beach

Occidental Tucancún

Texto: 32815 An all inclusive hotel with spectacular swimming pools, access to the beach, and one of the best views in Cancún. Avenida Kukulcan, km. 13,5. Lote 24 | 77500 Cancún, Q. Roo
+52 998 8915900 +52 998 8850615
Occidental Tucancún Texto: 32815 4 out of 5 based on 5470 ratings. 5470 user reviews.
Occidental Tucancún reviewed by Tassukas on . Staff, staff and staff Absolutely the best staff I've ever met! In this hotel it seems like every member of the staff takes customer service very seriously. Everybody treated me like a queen and were ready to do whatever... Rating: 5
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Occidental Tucancún

Avenida Kukulcan, km. 13,5. Lote 24   77500 Cancún, Q. Roo  


Points of Interest

12 mi Cancun International Airport

4 mi Pok-Ta-Pok golf course (by Robert Trent Jones Jr.)

0 km Tucancún beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Tucancún

4.0/5 Round Indicators
| 5471 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

42% Complete

2303

Very good

32% Complete

1780

Average

14% Complete

783

Poor

6% Complete

357

Very poor

4% Complete

252

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    Round Indicators
    Naisha S 11/20/2017 Friends getaway

    “Enjoyed my trip”

    The view was beautiful, staff was great! Very nice resort, beautifully structured. Drinks weren't the best quality but they were good for the price! The rooms were damp - I know we went in June so maybe it was because of the weather. We did get one of the better rooms so I cant complain! The food was not good at all, but honestly it wasn't good anywhere besides downtown. The entertainment was cool. Everything closed early - more so for families.
    Round Indicators
    sophiastheone 11/19/2017 Solo travel

    “Worth a stay”

    It’s worth a stay just watch out for those ants and don’t drink at the lobby bar. Nothing top shelf unless you become a premium member of the hotel. You wouldn’t know that if you were just visiting like myself. I’d come back though. I’d stay on a higher floor, only eat at Mexico Lindo and do more excursions.
    Round Indicators
    Tassukas Kuopio, Finland. 11/18/2017

    “Staff, staff and staff”

    Absolutely the best staff I've ever met! In this hotel it seems like every member of the staff takes customer service very seriously. Everybody treated me like a queen and were ready to do whatever it takes to make me happy. Super polite, always smiling and working sooooo hard. My respect goes all these people! Hotel itself has gone through renovation and has now really nice bar in the lobby (and once again, super good staff and great drinks). Pool area is awesome and has loungers more than enough. Rooms are bit worn down, but really comfy with all the amenities you can ask for. Food is good and there is plenty to choose from. I didn't try a la carte, because I truly liked buffet. I tried Italian buffet, but I felt that good in Mirador was way better. The beach in front of this hotel is one of the most beautiful ever. No wonder rainbow ends here :)
    Round Indicators
    mikejdav Midland, Texas. 11/17/2017 Couples

    “Enjoyable stay at Tucancun”

    We wanted to change things up a little from our normal Cozumel / Playa del Carmen vacation so we stayed at the Tucancun for 6 days prior to heading to Playa for days. Very nice facility with friendly people working there. We had an ocean view room with a nice balcony. The view was spectacular. Buffet food was fine but we ended up eating at the Italian restaurant most nights as we liked it best. The pools were nice and the beach was great. Lobby bar was a fun place to have a drink at night. A strong surf and the wind is pretty stout most of the time. Did a day trip to Isla. Take the yellow boat over. Took the public bus ($1) downtown to the shops. Didn't really care for this as the shop employees pester you constantly. Great stay at Tucancun but no comparison to the Royal Hideaway in Playa where we finished up our trip. It was spectacular.
    Round Indicators
    Kathy G Minneapolis, Minnesota, United States. 11/17/2017 Couples

    “Excellent beach, friendly staff, disappointing food and dated rooms”

    We had a great week at Occidental. As other reviewers have mentioned, the food isn't the best. Who would guess that a resort in Cancun wouldn't have Pico de Gallo? We had to ask for it to be made. Also, they don't serve food at the pool, which was a major bummer. The rooms are dated with paper thin walls. We could hear everything going on at the Lobby Bar or the pool in our room. Thankful the noise quieted down by 10:00 PM -- but daytime naps were out of the question. The highlight of our service was Alberto -- funny, quick to serve the best drinks, and very helpful.

    EVALUATION

    Round Indicators

    • november 20 2017
    • Friends getaway

    Naisha S

    “Enjoyed my trip”


    The view was beautiful, staff was great! Very nice resort, beautifully structured. Drinks weren't the best quality but they were good for the price! The rooms were damp - I know we went in June so maybe it was because of the weather. We did get one of the better rooms so I cant complain! The food was not good at all, but honestly it wasn't good anywhere besides downtown. The entertainment was cool. Everything closed early - more so for families.


    EVALUATION

    Round Indicators

    • november 19 2017
    • Solo travel

    sophiastheone

    “Worth a stay”


    It’s worth a stay just watch out for those ants and don’t drink at the lobby bar. Nothing top shelf unless you become a premium member of the hotel. You wouldn’t know that if you were just visiting like myself. I’d come back though. I’d stay on a higher floor, only eat at Mexico Lindo and do more excursions.


    EVALUATION

    Round Indicators

    • november 18 2017
    • Kuopio, Finland

    Tassukas

    “Staff, staff and staff”


    Absolutely the best staff I've ever met! In this hotel it seems like every member of the staff takes customer service very seriously. Everybody treated me like a queen and were ready to do whatever it takes to make me happy. Super polite, always smiling and working sooooo hard. My respect goes all these people! Hotel itself has gone through renovation and has now really nice bar in the lobby (and once again, super good staff and great drinks). Pool area is awesome and has loungers more than enough. Rooms are bit worn down, but really comfy with all the amenities you can ask for. Food is good and there is plenty to choose from. I didn't try a la carte, because I truly liked buffet. I tried Italian buffet, but I felt that good in Mirador was way better. The beach in front of this hotel is one of the most beautiful ever. No wonder rainbow ends here :)


    EVALUATION

    Round Indicators

    • november 17 2017
    • Midland, Texas
    • Couples

    mikejdav

    “Enjoyable stay at Tucancun”


    We wanted to change things up a little from our normal Cozumel / Playa del Carmen vacation so we stayed at the Tucancun for 6 days prior to heading to Playa for days. Very nice facility with friendly people working there. We had an ocean view room with a nice balcony. The view was spectacular. Buffet food was fine but we ended up eating at the Italian restaurant most nights as we liked it best. The pools were nice and the beach was great. Lobby bar was a fun place to have a drink at night. A strong surf and the wind is pretty stout most of the time. Did a day trip to Isla. Take the yellow boat over. Took the public bus ($1) downtown to the shops. Didn't really care for this as the shop employees pester you constantly. Great stay at Tucancun but no comparison to the Royal Hideaway in Playa where we finished up our trip. It was spectacular.


    EVALUATION

    Round Indicators

    • november 17 2017
    • Minneapolis, Minnesota, United States
    • Couples

    Kathy G

    “Excellent beach, friendly staff, disappointing food and dated rooms”


    We had a great week at Occidental. As other reviewers have mentioned, the food isn't the best. Who would guess that a resort in Cancun wouldn't have Pico de Gallo? We had to ask for it to be made. Also, they don't serve food at the pool, which was a major bummer. The rooms are dated with paper thin walls. We could hear everything going on at the Lobby Bar or the pool in our room. Thankful the noise quieted down by 10:00 PM -- but daytime naps were out of the question. The highlight of our service was Alberto -- funny, quick to serve the best drinks, and very helpful.


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