Barceló Hotel Pool  Tucancún Beach

Occidental Tucancún

Texto: 32815 An all inclusive hotel with spectacular swimming pools, access to the beach, and one of the best views in Cancún. Avenida Kukulcan, km. 13,5. Lote 24 | 77500 Cancún, Q. Roo
+52 998 8915900 +52 998 8850615
Occidental Tucancún Texto: 32815 4 out of 5 based on 4591 ratings. 4591 user reviews.
Occidental Tucancún reviewed by nightnurseFlorida on . Wonderful This being my 21st trip to Cancun I was not expecting much since past hotels/timeshares were not so good but this by far was a wonderful experience. The hotel staff from checkin to checkout from the... Rating: 5
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Occidental Tucancún

Avenida Kukulcan, km. 13,5. Lote 24   77500 Cancún, Q. Roo  


Points of Interest

12 mi Cancun International Airport

4 mi Pok-Ta-Pok golf course (by Robert Trent Jones Jr.)

0 km Tucancún beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Occidental Tucancún

4.0/5 Round Indicators
| 4657 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

40% Complete

1876

Very good

33% Complete

1575

Average

14% Complete

676

Poor

6% Complete

305

Very poor

4% Complete

225

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    Round Indicators
    Nicole B Connecticut. 04/25/2017 Family

    “Great Family Vacation ”

    Hi All-I am going to make this review easy to read: 1. Room 2040 is the best room. Huge king size bed, stone tub located on outside balcony with a gigantic deck. Room 2048 also excellent but no tub and has 2 double beds. Both ocean front views. 2. Excellent Security-They are everywhere. 3. Great service in all areas 4. Great food. Gets a little boring after a while. Liked Italian restaurant the best. Disliked Mexican resturant. 5. Very clean and neat hotel. Could use some upgrading. 6. Mini bar stocked well daily 7. Pools and bars are nice 8. Air conditioners were perfect. No problems. 9. Tile floors get slippery at night in rooms due to tropical conditions use caution. 10. Double check your final bills. We were almost overcharged by 6600 pesos. 11. Atms worked fine. One dispenses pesos and one US currency. 12. Beautiful groomed beach 13. NO PROBLEMS with wifi at all. 14. Breakfast is great always. 15. Take bus to town. It is safe. 1.00 US 16. There is not much to do at night. shows were not good. there is no casino. Got bored at night and played pool. There is only one pool table. 17. There's no walking at all around resort. There are no grounds. It is located on a hotel strip. It is very compact and easy, but i like to stroll around and there was no where to do that unless its during the day on beach. 18. I would go back but Barcelo has so many resort's I would like to try one that is larger. 19. Its a small resort. 375 rooms but dont quote me on that. 20. Kids programs seem good for little ones. 21. Daily entertainment is just ok. water Vollyball and water basketball were fun. 22. Bar service by pool was good. I think they have beach service. I brought insulated 12oz mugs to keep frozen drinks cold. 23. Had frozen drinks and drank bottled water. Nobody got sick and there were 5 of us traveling. 24. I think this place is good for an older couple or a young couple with a small child because we were bored at night. 25. I loved Issac in the jewelry store. 26. Nobody.once tried to sell us a timeshare. One time a guy tried to sell me a conch shell on beach. Nobody bothered us. 27. Beach is gorgeous. BUT red flags were up. Don't go past your knees or lifeguard will blow whistle and come get you. The rip/undertow was horrific and not safe. water clean and warm. 28. Purchase Rio Secreto tour. Dont buy the 4 in one tour of just a cave. You have to go to Rio Secreto. chance of a lifetime. safe for all ages but it's a cave so your in cave for a long time not for someone claustrophobic. Ruins tours was great. Overall this was a great place. no regrets.
    Round Indicators
    MIchael M 04/25/2017

    “What a hotel...., small but sweet”

    A hotel which cater for the leisure persons and the business as well. Small but sweet, and direct view onto the sea, what do I look more for? Avoid the spring break time, if you want tranquility. A no brainier choice... always back again, for the quick retreat.
    Round Indicators
    Yow Y 04/24/2017 Family

    “Awesome...highly recommended !”

    As a family of four, we came home from a week of the most amazing vacation at this friendly resort. We arrived and received a very hospitable welcome from the beginning to the end. Even a night without air conditioning and the concierge 'Ponco' and fixed promptly by the maintenance crew and we are very happy campers. We could go in great length details of our wonderful time with Occidental Tucancun resort but you have to experience it yourself. We highly recommended to anyone who read this comment. By far they had given us immeasurable personal attentions and professionalism,teamwork and their very best. Kudos to everyone. Especially my applause to nightshift front desk crew-Carlos,John for opening early for the exercise room;porter Will-always smiling;waitress-Dalida always ready for my expresso,Alex the most humble server, and even the managers and chefs,cooks,and food runners; entire entertainment staff,sport and recreation crews Billy,Cessi; even the security guards. There are many more to mentioned but have to check it out yourself. Please bring US dollar bills -be generous and they do not demand for tips but a dollar or two often goes a long way and gratefully appreciated. Lastly even l have not met Carlos the manager who will reply my review and post his comments - l know he and staff will acknowledged to everyone in their monthly peers reviews. Deeply appreciated and thank you and see you all again soon. The Yee's family
    Round Indicators
    escapes456 Toronto, Canada. 04/24/2017 Solo travel

    “Satisfaction Guaranteed”

    The hotel is perfectly located on the beach & has 4 stunning pools available to cool off from the scorching sun. My favourite is the lounge seating in 1 of the pools.... perfect for tanning & cooling off @ the same time. The staff was exceptional! Food was great! Thomas, Jesus, Joseph (entertainment host), Ady (omelette station), Dalida & Alexandra Ortiz were fabulous. Rooms r always cleaned well & kept tidy. The only thing that I could recommend is a dancing area with music to work off the food & drinks. All the bartenders were at tentative & drinks were not week as other resorts. (A small tip goes a long way) but not even necessary. I'm definitely returning. Also try Isla Mujeres.... calmer waters & truly feel the culture booting around the island in a golf cart!

    Juan A, Gerente at Occidental Tucancun, responded to this review
     Dear escapes456; Thank you for sharing your experience at Occidental Tucancún. We are glad to learn that you really enjoyed the facilities of the resort, and that the service of our team was up to your expectations. We appreciate that you mention Thomas, Jesus, Joseph, Ady, Dalidad and Alexandra Ortiz, they are great ambassadors of our service, rest assure we will transmit your compliments to them. We hope to have the opportunity to welcome you again in near future. Sincerely Juan Carlos Arce Gerencia

    Round Indicators
    ERgirl018 Mississauga, Canada. 04/23/2017 Couples

    “A nice trip”

    I came here with my boyfriend for a week's stay. Overall would rate this trip about a 7/10. Service is wonderful, the staff work so hard and it definitely shows! We cannot remember the name of one young gentleman, however he was one of the servers by the poolside that often got us drinks. He was absolutely outstanding and very attentive! Always a friendly smile and asked us how our day was going. We brought a good amount of money to tip because we heard how great the service was at this resort and we couldn't help but agree at how fantastic the Occidental team is. The food was average for an all-inclusive resort. We had the choice of 3 different buffets (I think only 2 at breakfast), and only 2 specialty restaurants. We were told that the Italian restaurant was a buffet for the duration of our stay. We enjoyed the buffet breakfasts. My boyfriend liked the pasta at the Italian buffet. I found the food at the Mexican and seafood restaurants to be 3/5. Good but not excellent, however again this is an all-inclusive resort. The beach is absolutely breath-taking. White sand that doesn't ever seem to get so hot that it burns your feet, and bright blue waters that are SO clear! We played in the waves and were able to get to a good area without going too far. Red flags were up all trip but you can still get into the water. They have lifeguards there that are very attentive to keeping people safe and out of the more dangerous areas. Shows were pretty good. Michael Jackson show was 10/10 amazing! That one is a must-see. DO NOT MISS IT. Drinks were great. We did not find that they were watered down, but we are not extremely heavy drinkers. We tried an array of fruity drinks during our stay. The bartenders are so friendly and fun! Overall, a good resort but not a super duper excellent one. We had fun!

    Juan A, Gerente at Occidental Tucancun, responded to this review
     Dear ERgirl018; Thank you for taking the time to share your experience at Occidental Tucancún. We are very glad to learn that you had a pleasant stay, that enjoyed the facilities of the resort, the shows, and that our service exceed your expectations; we always strive to provide the best experience to our valuable guest, rest assure we will transmit your compliments to our team as motivation to continue with the excellent work they do everyday. On other hand your feedback it is very important for us, it helps us to improve our service. We look forward to welcome you again in near future. Sincerely Juan Carlos Arce Management

    EVALUATION

    Round Indicators

    • april 25 2017
    • Connecticut
    • Family

    Nicole B

    “Great Family Vacation ”


    Hi All-I am going to make this review easy to read: 1. Room 2040 is the best room. Huge king size bed, stone tub located on outside balcony with a gigantic deck. Room 2048 also excellent but no tub and has 2 double beds. Both ocean front views. 2. Excellent Security-They are everywhere. 3. Great service in all areas 4. Great food. Gets a little boring after a while. Liked Italian restaurant the best. Disliked Mexican resturant. 5. Very clean and neat hotel. Could use some upgrading. 6. Mini bar stocked well daily 7. Pools and bars are nice 8. Air conditioners were perfect. No problems. 9. Tile floors get slippery at night in rooms due to tropical conditions use caution. 10. Double check your final bills. We were almost overcharged by 6600 pesos. 11. Atms worked fine. One dispenses pesos and one US currency. 12. Beautiful groomed beach 13. NO PROBLEMS with wifi at all. 14. Breakfast is great always. 15. Take bus to town. It is safe. 1.00 US 16. There is not much to do at night. shows were not good. there is no casino. Got bored at night and played pool. There is only one pool table. 17. There's no walking at all around resort. There are no grounds. It is located on a hotel strip. It is very compact and easy, but i like to stroll around and there was no where to do that unless its during the day on beach. 18. I would go back but Barcelo has so many resort's I would like to try one that is larger. 19. Its a small resort. 375 rooms but dont quote me on that. 20. Kids programs seem good for little ones. 21. Daily entertainment is just ok. water Vollyball and water basketball were fun. 22. Bar service by pool was good. I think they have beach service. I brought insulated 12oz mugs to keep frozen drinks cold. 23. Had frozen drinks and drank bottled water. Nobody got sick and there were 5 of us traveling. 24. I think this place is good for an older couple or a young couple with a small child because we were bored at night. 25. I loved Issac in the jewelry store. 26. Nobody.once tried to sell us a timeshare. One time a guy tried to sell me a conch shell on beach. Nobody bothered us. 27. Beach is gorgeous. BUT red flags were up. Don't go past your knees or lifeguard will blow whistle and come get you. The rip/undertow was horrific and not safe. water clean and warm. 28. Purchase Rio Secreto tour. Dont buy the 4 in one tour of just a cave. You have to go to Rio Secreto. chance of a lifetime. safe for all ages but it's a cave so your in cave for a long time not for someone claustrophobic. Ruins tours was great. Overall this was a great place. no regrets.


    EVALUATION

    Round Indicators

    • april 25 2017

    MIchael M

    “What a hotel...., small but sweet”


    A hotel which cater for the leisure persons and the business as well. Small but sweet, and direct view onto the sea, what do I look more for? Avoid the spring break time, if you want tranquility. A no brainier choice... always back again, for the quick retreat.


    EVALUATION

    Round Indicators

    • april 24 2017
    • Family

    Yow Y

    “Awesome...highly recommended !”


    As a family of four, we came home from a week of the most amazing vacation at this friendly resort. We arrived and received a very hospitable welcome from the beginning to the end. Even a night without air conditioning and the concierge 'Ponco' and fixed promptly by the maintenance crew and we are very happy campers. We could go in great length details of our wonderful time with Occidental Tucancun resort but you have to experience it yourself. We highly recommended to anyone who read this comment. By far they had given us immeasurable personal attentions and professionalism,teamwork and their very best. Kudos to everyone. Especially my applause to nightshift front desk crew-Carlos,John for opening early for the exercise room;porter Will-always smiling;waitress-Dalida always ready for my expresso,Alex the most humble server, and even the managers and chefs,cooks,and food runners; entire entertainment staff,sport and recreation crews Billy,Cessi; even the security guards. There are many more to mentioned but have to check it out yourself. Please bring US dollar bills -be generous and they do not demand for tips but a dollar or two often goes a long way and gratefully appreciated. Lastly even l have not met Carlos the manager who will reply my review and post his comments - l know he and staff will acknowledged to everyone in their monthly peers reviews. Deeply appreciated and thank you and see you all again soon. The Yee's family


    EVALUATION

    Round Indicators

    • april 24 2017
    • Toronto, Canada
    • Solo travel

    escapes456

    “Satisfaction Guaranteed”


    The hotel is perfectly located on the beach & has 4 stunning pools available to cool off from the scorching sun. My favourite is the lounge seating in 1 of the pools.... perfect for tanning & cooling off @ the same time. The staff was exceptional! Food was great! Thomas, Jesus, Joseph (entertainment host), Ady (omelette station), Dalida & Alexandra Ortiz were fabulous. Rooms r always cleaned well & kept tidy. The only thing that I could recommend is a dancing area with music to work off the food & drinks. All the bartenders were at tentative & drinks were not week as other resorts. (A small tip goes a long way) but not even necessary. I'm definitely returning. Also try Isla Mujeres.... calmer waters & truly feel the culture booting around the island in a golf cart!


    Juan A, Gerente at Occidental Tucancun, responded to this review
    Dear escapes456; Thank you for sharing your experience at Occidental Tucancún. We are glad to learn that you really enjoyed the facilities of the resort, and that the service of our team was up to your expectations. We appreciate that you mention Thomas, Jesus, Joseph, Ady, Dalidad and Alexandra Ortiz, they are great ambassadors of our service, rest assure we will transmit your compliments to them. We hope to have the opportunity to welcome you again in near future. Sincerely Juan Carlos Arce Gerencia

    EVALUATION

    Round Indicators

    • april 23 2017
    • Mississauga, Canada
    • Couples

    ERgirl018

    “A nice trip”


    I came here with my boyfriend for a week's stay. Overall would rate this trip about a 7/10. Service is wonderful, the staff work so hard and it definitely shows! We cannot remember the name of one young gentleman, however he was one of the servers by the poolside that often got us drinks. He was absolutely outstanding and very attentive! Always a friendly smile and asked us how our day was going. We brought a good amount of money to tip because we heard how great the service was at this resort and we couldn't help but agree at how fantastic the Occidental team is. The food was average for an all-inclusive resort. We had the choice of 3 different buffets (I think only 2 at breakfast), and only 2 specialty restaurants. We were told that the Italian restaurant was a buffet for the duration of our stay. We enjoyed the buffet breakfasts. My boyfriend liked the pasta at the Italian buffet. I found the food at the Mexican and seafood restaurants to be 3/5. Good but not excellent, however again this is an all-inclusive resort. The beach is absolutely breath-taking. White sand that doesn't ever seem to get so hot that it burns your feet, and bright blue waters that are SO clear! We played in the waves and were able to get to a good area without going too far. Red flags were up all trip but you can still get into the water. They have lifeguards there that are very attentive to keeping people safe and out of the more dangerous areas. Shows were pretty good. Michael Jackson show was 10/10 amazing! That one is a must-see. DO NOT MISS IT. Drinks were great. We did not find that they were watered down, but we are not extremely heavy drinkers. We tried an array of fruity drinks during our stay. The bartenders are so friendly and fun! Overall, a good resort but not a super duper excellent one. We had fun!


    Juan A, Gerente at Occidental Tucancun, responded to this review
    Dear ERgirl018; Thank you for taking the time to share your experience at Occidental Tucancún. We are very glad to learn that you had a pleasant stay, that enjoyed the facilities of the resort, the shows, and that our service exceed your expectations; we always strive to provide the best experience to our valuable guest, rest assure we will transmit your compliments to our team as motivation to continue with the excellent work they do everyday. On other hand your feedback it is very important for us, it helps us to improve our service. We look forward to welcome you again in near future. Sincerely Juan Carlos Arce Management

    Barceló Hotel Pool  Tucancún Beach

    Occidental Tucancún, an all-inclusive paradise in Cancún.

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