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Barceló Hotel Pool  Tucancún Beach

Occidental Tucancún

An all inclusive hotel with spectacular swimming pools, access to the beach, and one of the best views in Cancún. Avenida Kukulcan, km. 13,5. Lote 24 | 77500 Cancún, Q. Roo
+52 998 8915900 +52 998 8850615
Occidental Tucancún 4 out of 5 based on 4380 ratings. 4380 user reviews.
Occidental Tucancún reviewed by miss_d_925 on . GREAT WEEK Loved staying at this resort. The people were so accomodating, the hotel was clean, and the food as delicious. Not one thing to complain about. Thank you Will for the best drinks ever. Small resort... Rating: 5
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Occidental Tucancún

Avenida Kukulcan, km. 13,5. Lote 24   77500 Cancún, Q. Roo  


Points of Interest

12 mi Cancun International Airport

4 mi Pok-Ta-Pok golf course (by Robert Trent Jones Jr.)

0 km Tucancún beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Tucancún

4.0/5 Round Indicators
| 4477 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

39% Complete

1763

Very good

34% Complete

1536

Average

14% Complete

662

Poor

6% Complete

297

Very poor

4% Complete

219

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    Round Indicators
    Cdns_on_vacation Halifax. 02/23/2017 Family

    “Having a great vacation!”

    Selected this resort for our family vacation with our two college-age daughters on their spring breaks because the price was right, and because the recurring themes of the Trip Advisor reviews were that the resort was very clean, that the staff was attentive, and that the drinks just keep coming. We wholeheartedly agree! Will do a more detailed review later, but just want to pass along our thanks and appreciation to all the wonderful staff of the Occidental Tucancun.
    Round Indicators
    TonyFiume Toronto, Canada. 02/23/2017 Couples

    “Great Resort”

    My girlfriend and I had a great time here. The food was good, the service was exceptional, and the beach was unbelievably nice and clean. The staff is very accommodating and really go out of their way to help you out. Upon arrival we were upgraded to an ocean view room for free because it was our first time in Mexico! I would come back 100%!
    Round Indicators
    dhruvgpatel Toronto, Ontario. 02/23/2017 Couples

    “Excellent Vacation Spot”

    The resort was very clean and roomy. We were taken care of by a designated person (Petro) all the way from check-in till check-out. By request, we were provided the view with the beach side so we were very happy with the check-in staff. The restaurants were nice but they lacked vegetarian options. However, the chefs were nice enough to make something up for us - particularly David from the Claraboya snack and lunch restaurant. The bars and pools were never overcrowded and were maintained very well. The bartenders were very nice and always smiling - in particular Jose at the lobby bar. We were offered the 2for1 spa coupon which was amazing. It is a little expensive but definitely worth every dollar. The things that we disliked in the resort and they can improve upon: - It is okay to offer deals for vacation club but it was made mandatory for us and we had to go through 90 minutes of presentation/discussion full of sales propaganda which we did not like at all. Despite of telling them that we are not interested, they kept forcing us more into it. It was a very uncomfortable experience. - For restaurants, it would be nice to show a green leaf symbol to clearly indicate what is vegetarian and what is not. They have sings for vegan food but not for vegetarian. - Their mexican restaurant could use some more authentic mexican dishes. We felt that the selection was not enough.
    Round Indicators
    Catherine O Houston, Texas. 02/22/2017 Couples

    “A lovely resort with fantastic service”

    I traveled with my husband and good friends to Cancun the third week of February. The resort grounds are lovely, it has a very welcoming feel and the service is outstanding. Check-in and check-out was efficient. We arrived at 11:00 am so our room wasn’t ready. We stored our luggage and started our vacation with late breakfast/early lunch, a drink and a shady beach front chair. We enjoyed the food at the buffets and at the ala cart restaurants. (And nope, we didn’t get sick and we tried EVERYTHING). The service in the Mexican ala cart restaurant was excellent with special request happily accommodated. All areas of the resort are very clean and well maintained. We had a great “ocean front” standard room on the 5th floor which included a beautiful view and balcony. We were really pleased with our room and found it to be a good value. The beach is large with minimal shade, the ocean is rough for swimming but fine for knee deep wave jumping and the life guards actively watch swimmers for safety. I’m not a sun worshiper and the lack of shade was initially a concern. I found that with a hat, sunscreen and a light cover up, I very much enjoyed the sunny beach. The ocean breeze kept the temp nice and comfortable. There are beach vendors selling their wares but they are not in any way aggressive or a bother. There are lots of loungers on each of the 3 pool decks with umbrellas that are right on the beach front so you can be at the beach without being on the beach. We went out for dinner two nights. The hotel staff called a cab on request, which came quickly, and advised us on what to expect to pay. I enjoyed a relaxation massage at the spa at the resort. The spa was clean, the staff professional and the massage was of excellent quality (comparable to what I get in the states at a nice spa). I would happily vacation at this resort again.
    Round Indicators
    cariedonahue Brooklyn Park, Minnesota. 02/22/2017 Friends getaway

    “Eddy Criollo on Patio - Roberto @ Mexico Lind0 - Erick @ Breakfast Buffet”

    Eddy was an amazing waiter. So professional, kind, sweet and so accommodating!! Every time we were going to look for him for another refreshment, he was always right there!!! Roberto was a fabulous loving waiter. Very kind and courteous which led us back to Mexican Linda for dinner twice. He seen us in passing and actually made a reservation for us on site! AMAZING SERVICE! Erik in the breakfast buffet was so pleasant and assisted me on my knee caddy due to an ankle injury I incurred prior to my travel to Mexico. Every morning would assist me with my knee caddy scooter, offered to make my plate which was not necessary but I greatly appreciated his offer. Friendly & lovely staff, clean facility and am going back this winter!!! Love Always ~ Carie & Lisa

    EVALUATION

    Round Indicators

    • february 23 2017
    • Halifax
    • Family

    Cdns_on_vacation

    “Having a great vacation!”


    Selected this resort for our family vacation with our two college-age daughters on their spring breaks because the price was right, and because the recurring themes of the Trip Advisor reviews were that the resort was very clean, that the staff was attentive, and that the drinks just keep coming. We wholeheartedly agree! Will do a more detailed review later, but just want to pass along our thanks and appreciation to all the wonderful staff of the Occidental Tucancun.


    EVALUATION

    Round Indicators

    • february 23 2017
    • Toronto, Canada
    • Couples

    TonyFiume

    “Great Resort”


    My girlfriend and I had a great time here. The food was good, the service was exceptional, and the beach was unbelievably nice and clean. The staff is very accommodating and really go out of their way to help you out. Upon arrival we were upgraded to an ocean view room for free because it was our first time in Mexico! I would come back 100%!


    EVALUATION

    Round Indicators

    • february 23 2017
    • Toronto, Ontario
    • Couples

    dhruvgpatel

    “Excellent Vacation Spot”


    The resort was very clean and roomy. We were taken care of by a designated person (Petro) all the way from check-in till check-out. By request, we were provided the view with the beach side so we were very happy with the check-in staff. The restaurants were nice but they lacked vegetarian options. However, the chefs were nice enough to make something up for us - particularly David from the Claraboya snack and lunch restaurant. The bars and pools were never overcrowded and were maintained very well. The bartenders were very nice and always smiling - in particular Jose at the lobby bar. We were offered the 2for1 spa coupon which was amazing. It is a little expensive but definitely worth every dollar. The things that we disliked in the resort and they can improve upon: - It is okay to offer deals for vacation club but it was made mandatory for us and we had to go through 90 minutes of presentation/discussion full of sales propaganda which we did not like at all. Despite of telling them that we are not interested, they kept forcing us more into it. It was a very uncomfortable experience. - For restaurants, it would be nice to show a green leaf symbol to clearly indicate what is vegetarian and what is not. They have sings for vegan food but not for vegetarian. - Their mexican restaurant could use some more authentic mexican dishes. We felt that the selection was not enough.


    EVALUATION

    Round Indicators

    • february 22 2017
    • Houston, Texas
    • Couples

    Catherine O

    “A lovely resort with fantastic service”


    I traveled with my husband and good friends to Cancun the third week of February. The resort grounds are lovely, it has a very welcoming feel and the service is outstanding. Check-in and check-out was efficient. We arrived at 11:00 am so our room wasn’t ready. We stored our luggage and started our vacation with late breakfast/early lunch, a drink and a shady beach front chair. We enjoyed the food at the buffets and at the ala cart restaurants. (And nope, we didn’t get sick and we tried EVERYTHING). The service in the Mexican ala cart restaurant was excellent with special request happily accommodated. All areas of the resort are very clean and well maintained. We had a great “ocean front” standard room on the 5th floor which included a beautiful view and balcony. We were really pleased with our room and found it to be a good value. The beach is large with minimal shade, the ocean is rough for swimming but fine for knee deep wave jumping and the life guards actively watch swimmers for safety. I’m not a sun worshiper and the lack of shade was initially a concern. I found that with a hat, sunscreen and a light cover up, I very much enjoyed the sunny beach. The ocean breeze kept the temp nice and comfortable. There are beach vendors selling their wares but they are not in any way aggressive or a bother. There are lots of loungers on each of the 3 pool decks with umbrellas that are right on the beach front so you can be at the beach without being on the beach. We went out for dinner two nights. The hotel staff called a cab on request, which came quickly, and advised us on what to expect to pay. I enjoyed a relaxation massage at the spa at the resort. The spa was clean, the staff professional and the massage was of excellent quality (comparable to what I get in the states at a nice spa). I would happily vacation at this resort again.


    EVALUATION

    Round Indicators

    • february 22 2017
    • Brooklyn Park, Minnesota
    • Friends getaway

    cariedonahue

    “Eddy Criollo on Patio - Roberto @ Mexico Lind0 - Erick @ Breakfast Buffet”


    Eddy was an amazing waiter. So professional, kind, sweet and so accommodating!! Every time we were going to look for him for another refreshment, he was always right there!!! Roberto was a fabulous loving waiter. Very kind and courteous which led us back to Mexican Linda for dinner twice. He seen us in passing and actually made a reservation for us on site! AMAZING SERVICE! Erik in the breakfast buffet was so pleasant and assisted me on my knee caddy due to an ankle injury I incurred prior to my travel to Mexico. Every morning would assist me with my knee caddy scooter, offered to make my plate which was not necessary but I greatly appreciated his offer. Friendly & lovely staff, clean facility and am going back this winter!!! Love Always ~ Carie & Lisa


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