Barceló Hotel Pool  Ixtapa Beach

Barceló Ixtapa

Texto: 31818 With incredible views over Palmar beach, this all inclusive resort is ideal for family vacations, or with a partner. Boulevard Ixtapa, s/n | 40880 Ixtapa, Guerrero
+52 755 5552000 +52 755 5530198
Barceló Ixtapa Texto: 31818 4 out of 5 based on 2243 ratings. 2243 user reviews.
Barceló Ixtapa reviewed by brownbaby2015 on . Perfect weather Six of us arrived the end of January to a beautiful, warm, sunny, and fun holiday. We loved the ocean view from our rooms. The only small detail we did not care for was the very tiny bathroom. You... Rating: 4
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Barceló Ixtapa

Boulevard Ixtapa, s/n   40880 Ixtapa, Guerrero  


Points of Interest

12 mi Zihuatanejo Int’l

1.5 mi Marina Ixtapa golf course

109 yards Palma Real golf course (by Robert Trent Jones Jr.)

0 m El Palmar beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Barceló Ixtapa

4.0/5 Round Indicators
| 2260 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

51% Complete

1171

Very good

28% Complete

641

Average

12% Complete

277

Poor

4% Complete

105

Very poor

2% Complete

66

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    Round Indicators
    Gord E Mission, Canada. 02/17/2017 Couples

    “Winter holiday away from the snow.”

    The Barcelo Ixtapa is an "all inclusive" resort. Right on the beach in the "hotel zone" in Ixtapa. We were picked up at the airport, no hassle there, and delivered right to the hotel. Quick check in. Went to the Mexican Fiesta night, was good food and decent entertainment, well organized. The buffets were pretty much what you would expect. The food was always available, plentiful and tasty. Enough variety that we were happy. The room we had faced the ocean. It was clean, quiet, air conditioning was fine. Coffee maker and minibar. The building is not brand new, but, is pretty much exactly what you would expect for this price range. We will be back, very satified.

    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
     Dear Gord E: We appreciate the time you took to write your experience with the service at the hotel, it is really important to us that all our guest are satisfied with our service. Please do not hesitate to contact us when you plan to come back to Ixtapa. We will be pleased to serve you again. We thank you for your comments, I remain at your service. Sincerely. Gloria López | Director

    Round Indicators
    bobllaf Ixtapa, Mexico. 02/17/2017 Couples

    “Classic”

    While propery is getting old, clean clean clean, service service service, friendly beyond words, great staff, food was very good, pools spotless, public restrooms clean, bartenders professional (not watered down or over served), changed my opinion of Mexico, will return

    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
     Dear Bobllaf: We appreciate the time you took to write your experience with the service at the hotel, it is really important to us that all our guest are satisfied with our service. Please do not hesitate to contact us when you plan to come back to Ixtapa. We will be pleased to serve you again. We thank you for your comments, I remain at your service. Sincerely. Gloria López | Director

    Round Indicators
    superlean3 Lake Geneva, Wisconsin. 02/17/2017 Couples

    “Nice location and good sized resort.”

    I didn't actually stay at this resort but spent some time there to size it up for a possible future trip. The property is small which makes everything convenient. Very nice pool area, simple restaurants but aoppeared to have a very nice ala-carte Mexican Restaurant. Half the rooms face the street and the other half all face the Ocean. It's a bit older resort with some fresh paint and smelled a little old in soe of the commen areas. I stayed at another resort down the street and found it to be much newer in comparison. For the right price, I would go here.

    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
     Dear Superlean3: We appreciate the time you took to write your experience with the service at the hotel, it is really important to us that all our guest are satisfied with our service. Please do not hesitate to contact us when you plan to come back to Ixtapa. We will be pleased to serve you again. We thank you for your comments, I remain at your service. Sincerely. Gloria López | Director

    Round Indicators
    Kimberly Ann J Ladysmith, Canada. 02/17/2017 Couples

    “Great service and views”

    We spend a great week at Barcelo. We were on the top floor 12, premium level. It was worth it the only issue was a very small balcony narrow, only wide enough for a small chair to sit sideways, 11 th floor might be better. Food was good as was the service. The sunset grill and Mexican fiesta were the best. The fiesta was Wed night and the sunset grill was available 2 nights that week. We did not try the sushi resterantbas it was just sushi. Just a suggestion, maybe other option like Japanese steak house type or stir fries in that restaurant would be nice. I realize most people like sushi, but just a thought. The beach and pool was nice and clean. Decent gym. They had bicycles you could sign out great bike path out to Playa Linda about 10 km long, it is through an ecological reserve where you can see coatis, iguanas and the turtles and crocodiles by PlayaLinda. We tried to bike to zhuatinauo but a bit too hilly for us, bikes just seemed to have 2 or 3 gears. Wonderful time will return.

    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
     Dear Kimberly Ann J: We appreciate the time you took to write your experience with the service at the hotel, it is really important to us that all our guest are satisfied with our service. Please do not hesitate to contact us when you plan to come back to Ixtapa. We will be pleased to serve you again. We thank you for your comments, I remain at your service. Sincerely. Gloria López | Director

    Round Indicators
    MJHuc Regina, Canada. 02/16/2017 Family

    “Great Vacation in Ixtapa”

    The staff here is excellent. A big thank you to Sandra the front desk manager for taking care of us when we had a few issues and making sure that if we needed anything else just to call her. I can honestly say that travelling to other resorts in the past where people we were with had a few negative experiences they were not as well tended to as we were at the Barceló. The staff is always smiling and work very hard to please the guests. The resort is small and everything is easily accessible. We loved the ease of walking out the front doors, crossing the street and going shopping or to restaurants and bars. If you haven't been to Ixtapa before I would check out Franks place. Its located behind the purple building across the street. We went for pizza and to watch a hockey game and it was a lot of fun. They had a band playing on the street right out front and the service and food is great. If you want to go somewhere else the bus stops right out front and will take you right into the town of Ziuantanejo for more shopping and entertainment. Sunday nights from 5-11 they have a street festival for the locals down by the warf. There is lots of food carts, entertainment and tons of bars, restaurants and shopping. The beach at the resort is amazing, no rocks or large dips in the sand. You can walk a long way in the water along the shore line with no worries of tripping over anything you cant see. We loved getting a spot by one of the pools that faced the ocean. You had the best of both worlds but in saying that we also had to be up at 5 am just to make sure we got the seats we wanted. There are not enough umbrellas so if you are like us and need to have shade you have to get up early to get your towels out on the seats you want. That part I didn't like as I am on vacation so I didn't really want to have to set an alarm just to make sure I was not baking in the sun all day. The one morning I couldn't sleep so I went down at 4 am to get chairs and figured I would definitely be the first to do so. To my surprise there were already quite a few chairs that had towels out! Weekends get full when locals come to visit so you definitely have to be up early to stake a claim on seats during that time. We went for breakfast at 830 one Sunday morning and it didn't look like there was a chair to be had anywhere. I was particularly glad I had the towels out early that day.The weekdays were at bit more relaxed, however the one day we slept in until 8am and the only umbrella we found was over by the Jacuzzi pool where we were splashed by kids jumping in the pool constantly. We didn't make that mistake again! Of all the resorts we have stayed at I have to say this is the only one that we never had issues with broken lounge chairs at the beach or the pool. Everywhere else we constantly get ones that sag horribly in the middle or are broken so you can sit up in them. You constantly have to play musical chairs to get a good one to sit in.These are very well maintained at that barcelo . The room was good. The bed was firm but not rock hard as we have had in other resorts and there was lots of pillows on the bed that were good foam chipped ones not flat hard ones you usually get elsewhere. We had a street view and if I was going to complain the only thing wrong was that if you went back to your room during the nightly entertainment shows ( as we did on our first night there) it is really loud. It only goes on for an hour or so though so it wasn't that bad but if you weren't feeling well and wanted to sleep this would definitely cause issue for some. The food was ok, they did have a variety of different things on the buffet but some nights we just found it lacking in flavor. We did enjoy the Spanish ala carte as well as the sushi. We didn't find out until our last week that they actually have another ala carte on Monday and Tuesday nights in the buffet restaurant that over looks the ocean. I'm not sure why they don't tell you about it when you check in as all any of us were told was they just had the two. We found out by word of mouth from other guests and you have to book this one through the concierge as well. We had seen people in there the week prior but assumed it was private functions on both nights. Anyway they serve steaks and seafood mainly and its worth checking out. Supper at sunset would be amazing. The main pool bars don't open till 11am at one and 12 at the other and they close at 6 or 630. They do have beach and pool wait service that I think started at noon and goes to about 430 pm which was really great. They have a lobby bar that opens when the others close but you cant go and order your own drinks there. Sometimes the wait was really long to get your order taken. We sat out there a few times and then left after a half hour of waiting as it was too busy and not enough staff to take the drink orders. On those nights we had to go out to have drinks which you shouldn't be forced to do at an all inclusive. The sports bar doesn't open until 8 pm and rarely had anyone in it when we were there so we never stayed long as it was boring. I'm told it gets busy around 11 but we were usually in our room by then. All in all if you want a resort that is close to everything but is more laid back this would be a great place to go.

    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
     Dear MJHuc, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Ixtapa was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Moreover we are glad you enjoyed the beauty of our pool area, we regret reading that apparently we failed to ensure that our hotel policy, forbidding the reservation of sun beds, was respected during your visit. Your mentioning of this in your review did not go unnoticed and we are pleased to inform you that with immediate effect we will be enforcing the communication reminding guests that reservation of sunbeds without immediate use is forbidden in our hotel. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. On the other hand we would like to thank you for your kind words towards our staff, especially regarding the réception. As all of them work very hard, striving to surpass guest expectations, we will definitely pass on your satisfaction with their services. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely Gloria López | Director

    EVALUATION

    Round Indicators

    • february 17 2017
    • Mission, Canada
    • Couples

    Gord E

    “Winter holiday away from the snow.”


    The Barcelo Ixtapa is an "all inclusive" resort. Right on the beach in the "hotel zone" in Ixtapa. We were picked up at the airport, no hassle there, and delivered right to the hotel. Quick check in. Went to the Mexican Fiesta night, was good food and decent entertainment, well organized. The buffets were pretty much what you would expect. The food was always available, plentiful and tasty. Enough variety that we were happy. The room we had faced the ocean. It was clean, quiet, air conditioning was fine. Coffee maker and minibar. The building is not brand new, but, is pretty much exactly what you would expect for this price range. We will be back, very satified.


    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
    Dear Gord E: We appreciate the time you took to write your experience with the service at the hotel, it is really important to us that all our guest are satisfied with our service. Please do not hesitate to contact us when you plan to come back to Ixtapa. We will be pleased to serve you again. We thank you for your comments, I remain at your service. Sincerely. Gloria López | Director

    EVALUATION

    Round Indicators

    • february 17 2017
    • Ixtapa, Mexico
    • Couples

    bobllaf

    “Classic”


    While propery is getting old, clean clean clean, service service service, friendly beyond words, great staff, food was very good, pools spotless, public restrooms clean, bartenders professional (not watered down or over served), changed my opinion of Mexico, will return


    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
    Dear Bobllaf: We appreciate the time you took to write your experience with the service at the hotel, it is really important to us that all our guest are satisfied with our service. Please do not hesitate to contact us when you plan to come back to Ixtapa. We will be pleased to serve you again. We thank you for your comments, I remain at your service. Sincerely. Gloria López | Director

    EVALUATION

    Round Indicators

    • february 17 2017
    • Lake Geneva, Wisconsin
    • Couples

    superlean3

    “Nice location and good sized resort.”


    I didn't actually stay at this resort but spent some time there to size it up for a possible future trip. The property is small which makes everything convenient. Very nice pool area, simple restaurants but aoppeared to have a very nice ala-carte Mexican Restaurant. Half the rooms face the street and the other half all face the Ocean. It's a bit older resort with some fresh paint and smelled a little old in soe of the commen areas. I stayed at another resort down the street and found it to be much newer in comparison. For the right price, I would go here.


    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
    Dear Superlean3: We appreciate the time you took to write your experience with the service at the hotel, it is really important to us that all our guest are satisfied with our service. Please do not hesitate to contact us when you plan to come back to Ixtapa. We will be pleased to serve you again. We thank you for your comments, I remain at your service. Sincerely. Gloria López | Director

    EVALUATION

    Round Indicators

    • february 17 2017
    • Ladysmith, Canada
    • Couples

    Kimberly Ann J

    “Great service and views”


    We spend a great week at Barcelo. We were on the top floor 12, premium level. It was worth it the only issue was a very small balcony narrow, only wide enough for a small chair to sit sideways, 11 th floor might be better. Food was good as was the service. The sunset grill and Mexican fiesta were the best. The fiesta was Wed night and the sunset grill was available 2 nights that week. We did not try the sushi resterantbas it was just sushi. Just a suggestion, maybe other option like Japanese steak house type or stir fries in that restaurant would be nice. I realize most people like sushi, but just a thought. The beach and pool was nice and clean. Decent gym. They had bicycles you could sign out great bike path out to Playa Linda about 10 km long, it is through an ecological reserve where you can see coatis, iguanas and the turtles and crocodiles by PlayaLinda. We tried to bike to zhuatinauo but a bit too hilly for us, bikes just seemed to have 2 or 3 gears. Wonderful time will return.


    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
    Dear Kimberly Ann J: We appreciate the time you took to write your experience with the service at the hotel, it is really important to us that all our guest are satisfied with our service. Please do not hesitate to contact us when you plan to come back to Ixtapa. We will be pleased to serve you again. We thank you for your comments, I remain at your service. Sincerely. Gloria López | Director

    EVALUATION

    Round Indicators

    • february 16 2017
    • Regina, Canada
    • Family

    MJHuc

    “Great Vacation in Ixtapa”


    The staff here is excellent. A big thank you to Sandra the front desk manager for taking care of us when we had a few issues and making sure that if we needed anything else just to call her. I can honestly say that travelling to other resorts in the past where people we were with had a few negative experiences they were not as well tended to as we were at the Barceló. The staff is always smiling and work very hard to please the guests. The resort is small and everything is easily accessible. We loved the ease of walking out the front doors, crossing the street and going shopping or to restaurants and bars. If you haven't been to Ixtapa before I would check out Franks place. Its located behind the purple building across the street. We went for pizza and to watch a hockey game and it was a lot of fun. They had a band playing on the street right out front and the service and food is great. If you want to go somewhere else the bus stops right out front and will take you right into the town of Ziuantanejo for more shopping and entertainment. Sunday nights from 5-11 they have a street festival for the locals down by the warf. There is lots of food carts, entertainment and tons of bars, restaurants and shopping. The beach at the resort is amazing, no rocks or large dips in the sand. You can walk a long way in the water along the shore line with no worries of tripping over anything you cant see. We loved getting a spot by one of the pools that faced the ocean. You had the best of both worlds but in saying that we also had to be up at 5 am just to make sure we got the seats we wanted. There are not enough umbrellas so if you are like us and need to have shade you have to get up early to get your towels out on the seats you want. That part I didn't like as I am on vacation so I didn't really want to have to set an alarm just to make sure I was not baking in the sun all day. The one morning I couldn't sleep so I went down at 4 am to get chairs and figured I would definitely be the first to do so. To my surprise there were already quite a few chairs that had towels out! Weekends get full when locals come to visit so you definitely have to be up early to stake a claim on seats during that time. We went for breakfast at 830 one Sunday morning and it didn't look like there was a chair to be had anywhere. I was particularly glad I had the towels out early that day.The weekdays were at bit more relaxed, however the one day we slept in until 8am and the only umbrella we found was over by the Jacuzzi pool where we were splashed by kids jumping in the pool constantly. We didn't make that mistake again! Of all the resorts we have stayed at I have to say this is the only one that we never had issues with broken lounge chairs at the beach or the pool. Everywhere else we constantly get ones that sag horribly in the middle or are broken so you can sit up in them. You constantly have to play musical chairs to get a good one to sit in.These are very well maintained at that barcelo . The room was good. The bed was firm but not rock hard as we have had in other resorts and there was lots of pillows on the bed that were good foam chipped ones not flat hard ones you usually get elsewhere. We had a street view and if I was going to complain the only thing wrong was that if you went back to your room during the nightly entertainment shows ( as we did on our first night there) it is really loud. It only goes on for an hour or so though so it wasn't that bad but if you weren't feeling well and wanted to sleep this would definitely cause issue for some. The food was ok, they did have a variety of different things on the buffet but some nights we just found it lacking in flavor. We did enjoy the Spanish ala carte as well as the sushi. We didn't find out until our last week that they actually have another ala carte on Monday and Tuesday nights in the buffet restaurant that over looks the ocean. I'm not sure why they don't tell you about it when you check in as all any of us were told was they just had the two. We found out by word of mouth from other guests and you have to book this one through the concierge as well. We had seen people in there the week prior but assumed it was private functions on both nights. Anyway they serve steaks and seafood mainly and its worth checking out. Supper at sunset would be amazing. The main pool bars don't open till 11am at one and 12 at the other and they close at 6 or 630. They do have beach and pool wait service that I think started at noon and goes to about 430 pm which was really great. They have a lobby bar that opens when the others close but you cant go and order your own drinks there. Sometimes the wait was really long to get your order taken. We sat out there a few times and then left after a half hour of waiting as it was too busy and not enough staff to take the drink orders. On those nights we had to go out to have drinks which you shouldn't be forced to do at an all inclusive. The sports bar doesn't open until 8 pm and rarely had anyone in it when we were there so we never stayed long as it was boring. I'm told it gets busy around 11 but we were usually in our room by then. All in all if you want a resort that is close to everything but is more laid back this would be a great place to go.


    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
    Dear MJHuc, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Ixtapa was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Moreover we are glad you enjoyed the beauty of our pool area, we regret reading that apparently we failed to ensure that our hotel policy, forbidding the reservation of sun beds, was respected during your visit. Your mentioning of this in your review did not go unnoticed and we are pleased to inform you that with immediate effect we will be enforcing the communication reminding guests that reservation of sunbeds without immediate use is forbidden in our hotel. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. On the other hand we would like to thank you for your kind words towards our staff, especially regarding the réception. As all of them work very hard, striving to surpass guest expectations, we will definitely pass on your satisfaction with their services. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely Gloria López | Director

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    If you have a discount code, enter it when booking and you will receive a discount on your booking. The discount does not apply to the cost of extras. The maximum amount of the accumulated discount will be 25% off the rate (except for last rooms); it is possible to combine a discount code and special discounts. Only one discount code per booking is permitted.

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