Barceló Hotel Pool  Ixtapa Beach

Barceló Ixtapa

Texto: 31818 With incredible views over Palmar beach, this all inclusive resort is ideal for family vacations, or with a partner. Boulevard Ixtapa, s/n | 40880 Ixtapa, Guerrero
+52 755 5552000 +52 755 5530198
Barceló Ixtapa Texto: 31818 4 out of 5 based on 2555 ratings. 2555 user reviews.
Barceló Ixtapa reviewed by SarahChristene on . Dated hotel but good food Stayed three days at the Barcelo. The hotel and rooms are very old. Our bathroom was covered in back mold. The beds were very hard and the staff wasn't very accommodating. There was an Adults only... Rating: 3
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Barceló Ixtapa

Boulevard Ixtapa, s/n   40880 Ixtapa, Guerrero  


Points of Interest

12 mi Zihuatanejo Int’l

1.5 mi Marina Ixtapa golf course

109 yards Palma Real golf course (by Robert Trent Jones Jr.)

0 m El Palmar beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Ixtapa

4.0/5 Round Indicators
| 2555 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

53% Complete

1370

Very good

27% Complete

696

Average

11% Complete

299

Poor

4% Complete

123

Very poor

2% Complete

67

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    Round Indicators
    SarahChristene Burnaby, Canada. 06/18/2017 Couples

    “Dated hotel but good food”

    Stayed three days at the Barcelo. The hotel and rooms are very old. Our bathroom was covered in back mold. The beds were very hard and the staff wasn't very accommodating. There was an Adults only pool but the life guards wouldn't kick the kids out. Only upside to the hotel was the buffet food. Tones of options and it all tasted good. All of their specialty restaurants were closed except sunset grill a steakhouse on our last night. But the meal had so much salt added to it we lost our appetite.

    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
     Dear Guest, We appreciate the time to write and share your comments regarding the service you received during your stay. We are very sorry that your expectations in our service were not met. It is our interest that our customers are always satisfied with the best attention possible, so we'll take actions to all the remarks you share with us. Let us have another opportunity to serve you. We remain at your service. Thank you for your comments Sincerely, Gloria Lopez | Director

    Round Indicators
    Lynda O 05/24/2017 Friends getaway

    “Our Beach Get-away ”

    We stewed at the Barcelo in Ixtapa for the 2nd time for a 2 week vacation & it was great! We love, love, love the beach as it is the best! The pools were always a relaxation & no shortage of chairs at anyone of the 3 pools. Very very good service from desk to restaurant & lounge & bar service. They could supply a few more decent umbrellas as the sun is extremely hot & umbrellas, they do not have enough of anywhere on their property. There are many very good restaurants within the area which we frequented on our 2nd stay & the food was very very good especially at Debra's & The General.....very reasonably priced too!! If you like beach life, Ixtapa is the place to be 😄

    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
     Dear Guest, We appreciate your time for writting your kind comments about us on TripAdvisor. We are always willing to continue making efforts to provide the best service possible. We are also pleased to have satisfied your expectations of service and quality during your stay. Please do not hesitate to contact us for your next visit to Barceló Ixtapa, it will be an honor to have you back. Cordially, Gloria López | Director

    Round Indicators
    Paulina M 05/18/2017 Family

    “Vacation”

    It's really clean and very friendly people! I came here on vacation with my brother and my cousin, we are traveling from Houston Texas and it's a beautiful hotel! The rooms are comfortable and I wouldn't mind staying here again.

    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
     Dear Guest, We sincerely thank you the time you took to write your comments regarding your experience at our hotel. It is our pleasure to offer the best we can in all of our areas and to have guests that appreciate our service spirit. We look forward for the opportunity to welcome you again in the nearest future. Thanks for your preference. Cordially, Gloria López | Director

    Round Indicators
    Johanna Z Hacienda Heights. 05/17/2017 Family

    “All Inclusive Barcelo Ixtapa”

    We are travel agents. Sometimes critical, but this hotel is one we can recommend 100%. The buffets in the restaurants were excellent, the 2 restaurants, one Spanish, one Japanese served also very good food. Musical talent in the evening hours was great. Pool area and everywhere else very clean. Well maintained lawns. Great room and excellent king size bed. Will recommend to anyone. Only 3 hrs flying on Alaska from LAX, Non Stop.

    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
     Dear Guest: We appreciate the time you took to write your experience at the hotel, it is really important to us that all our guests are completely satisfied with our service. We are thrilled to know that you enjoyed our amenities and activities. Please do not hesitate to contact us when you come back to Ixtapa. We will be pleased to have you again. We thank you for your comments and remain at your service. Sincerely. Gloria López | Director

    Round Indicators
    WIRelaxed Fond du Lac, WI. 04/28/2017 Couples

    “Return trip”

    This is the second time we had stayed at this hotel. The last time was Nov. 2001. We upgraded to Premium so could go to the specialty resturants as many times as we wanted. These restaurants were great but there were only three and we didn't go to the Japanese one because we don't like raw fish. The owners welcome party was very good and the food and drink we great. The pool service was very good. What I didn't like was our room. The upgrade got us an ocean view but the room was not premium by any means. The toilet and shower area were so small that you had to step into the shower to open the door. I believe the room was a standard room which they then added extra sodas and amenities to after they put us in it. We did eat at the buffets but didn't care for them. Who puts Beef Stew out for breakfast?

    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
     Dear Wirelaxed Firstly we would like to thank you for choosing our Barceló Ixtapa hotel once again for your holidays and for sharing this feedback of your recent stay among us. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal and all accommodations are thoroughly described on our website, for coming occasions, we would like to offer you a personalized booking guidance through our call center, to make sure you make a reservation for the accommodation that best meets your needs and wishes. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely Gloria López | Director

    EVALUATION

    Round Indicators

    • june 18 2017
    • Burnaby, Canada
    • Couples

    SarahChristene

    “Dated hotel but good food”


    Stayed three days at the Barcelo. The hotel and rooms are very old. Our bathroom was covered in back mold. The beds were very hard and the staff wasn't very accommodating. There was an Adults only pool but the life guards wouldn't kick the kids out. Only upside to the hotel was the buffet food. Tones of options and it all tasted good. All of their specialty restaurants were closed except sunset grill a steakhouse on our last night. But the meal had so much salt added to it we lost our appetite.


    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
    Dear Guest, We appreciate the time to write and share your comments regarding the service you received during your stay. We are very sorry that your expectations in our service were not met. It is our interest that our customers are always satisfied with the best attention possible, so we'll take actions to all the remarks you share with us. Let us have another opportunity to serve you. We remain at your service. Thank you for your comments Sincerely, Gloria Lopez | Director

    EVALUATION

    Round Indicators

    • may 24 2017
    • Friends getaway

    Lynda O

    “Our Beach Get-away ”


    We stewed at the Barcelo in Ixtapa for the 2nd time for a 2 week vacation & it was great! We love, love, love the beach as it is the best! The pools were always a relaxation & no shortage of chairs at anyone of the 3 pools. Very very good service from desk to restaurant & lounge & bar service. They could supply a few more decent umbrellas as the sun is extremely hot & umbrellas, they do not have enough of anywhere on their property. There are many very good restaurants within the area which we frequented on our 2nd stay & the food was very very good especially at Debra's & The General.....very reasonably priced too!! If you like beach life, Ixtapa is the place to be 😄


    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
    Dear Guest, We appreciate your time for writting your kind comments about us on TripAdvisor. We are always willing to continue making efforts to provide the best service possible. We are also pleased to have satisfied your expectations of service and quality during your stay. Please do not hesitate to contact us for your next visit to Barceló Ixtapa, it will be an honor to have you back. Cordially, Gloria López | Director

    EVALUATION

    Round Indicators

    • may 18 2017
    • Family

    Paulina M

    “Vacation”


    It's really clean and very friendly people! I came here on vacation with my brother and my cousin, we are traveling from Houston Texas and it's a beautiful hotel! The rooms are comfortable and I wouldn't mind staying here again.


    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
    Dear Guest, We sincerely thank you the time you took to write your comments regarding your experience at our hotel. It is our pleasure to offer the best we can in all of our areas and to have guests that appreciate our service spirit. We look forward for the opportunity to welcome you again in the nearest future. Thanks for your preference. Cordially, Gloria López | Director

    EVALUATION

    Round Indicators

    • may 17 2017
    • Hacienda Heights
    • Family

    Johanna Z

    “All Inclusive Barcelo Ixtapa”


    We are travel agents. Sometimes critical, but this hotel is one we can recommend 100%. The buffets in the restaurants were excellent, the 2 restaurants, one Spanish, one Japanese served also very good food. Musical talent in the evening hours was great. Pool area and everywhere else very clean. Well maintained lawns. Great room and excellent king size bed. Will recommend to anyone. Only 3 hrs flying on Alaska from LAX, Non Stop.


    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
    Dear Guest: We appreciate the time you took to write your experience at the hotel, it is really important to us that all our guests are completely satisfied with our service. We are thrilled to know that you enjoyed our amenities and activities. Please do not hesitate to contact us when you come back to Ixtapa. We will be pleased to have you again. We thank you for your comments and remain at your service. Sincerely. Gloria López | Director

    EVALUATION

    Round Indicators

    • april 28 2017
    • Fond du Lac, WI
    • Couples

    WIRelaxed

    “Return trip”


    This is the second time we had stayed at this hotel. The last time was Nov. 2001. We upgraded to Premium so could go to the specialty resturants as many times as we wanted. These restaurants were great but there were only three and we didn't go to the Japanese one because we don't like raw fish. The owners welcome party was very good and the food and drink we great. The pool service was very good. What I didn't like was our room. The upgrade got us an ocean view but the room was not premium by any means. The toilet and shower area were so small that you had to step into the shower to open the door. I believe the room was a standard room which they then added extra sodas and amenities to after they put us in it. We did eat at the buffets but didn't care for them. Who puts Beef Stew out for breakfast?


    CMBIxtapa, Director General at Barcelo Ixtapa, responded to this review
    Dear Wirelaxed Firstly we would like to thank you for choosing our Barceló Ixtapa hotel once again for your holidays and for sharing this feedback of your recent stay among us. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal and all accommodations are thoroughly described on our website, for coming occasions, we would like to offer you a personalized booking guidance through our call center, to make sure you make a reservation for the accommodation that best meets your needs and wishes. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely Gloria López | Director

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