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Promotional code valid for reservations booked before 01/31/2017 and stays until 12/16/2017.

Barceló Hotel Pool  Maya Colonial

Barceló Maya Colonial

Texto: 35639 All Inclusive resort with a spa, kids club, 4 restaurants and much more! Ideal for families and couples Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 Riviera Maya, Quintana Roo
+52 984 875 1500 52 984 875 1636
Barceló Maya Colonial Texto: 35639 4.5 out of 5 based on 5163 ratings. 5163 user reviews.
Barceló Maya Colonial reviewed by 6JoanneHolland on . Fabulous family vacations! Hola after 2weeks at the Barceló Maya Colonial (our third time here in one year) it just keeps getting better! The hotel is gorgeous from the beautiful beach and location the food the gym and all of... Rating: 5
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Barceló Maya Colonial

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Colonial

4.5/5 Round Indicators
| 5177 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

63% Complete

3310

Very good

23% Complete

1237

Average

7% Complete

368

Poor

2% Complete

153

Very poor

2% Complete

109

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    Round Indicators
    Rhonda H 02/21/2017 Family

    “Wonderful vacation - fabulous service and great food”

    My husband and I and our 14-year-old twin boys stayed at the Barcelo over New Year's for seven days. We travelled with Transat and were very happy with our direct flight and our transportation from the Cancun airport directly to the Barcelo. We arrived around 7 PM on New Year's Eve, the staff greeted us with beverages and after a quick 10 minute wait in line we were on our way to our room. We stayed in the Colonial and we were very happy with the accommodations and it central location to all of the other buildings including the à la carts. Our first morning I booked the five à la cart that we were allowed for a seven night stay. Our favourite were definitely the Mexican and the Seafood restaurants, our least favourite was the Italian. Now in saying that, the food was top notch at every meal and every buffet we went to. The beach was incredible with lots to do from snorkelling to feeding the wild turtles or just lounging by the pool, I really liked that we could move from beach to pool and not have to reserve lounges. There was no getting up early to go and mark your spot. I would recommend taking some type of container for drinks, the lineup at the bars could be a little lengthy. The bartenders were outstanding and always remembered what it was I wanted to drink. I would definitely go back to this resort. The service and accommodations were top notch!

    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Rhonda, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Colonial was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best Regards. La Gerencia jeferecepcolonial@barcelomaya.com

    Round Indicators
    Timothy G Calgary. 02/21/2017 Family

    “Best Family Fun in the Sun”

    The Kids Club is Amazing! Sarah, Zula, Alma and Larissa are excellent with the kids and make everything fun for them. They play games inside and outside, in the pools. They take the kids to the Pirate Water Slide Park and to the Spa, just to name a few fun things. Every day is something new. The kids really like it and have made lots of new friends from around the world. The evening shows are fun for the family and well done. We have been going to the Barcelo Maya Colonial for 5 years and every year it get better. Why go anywhere else when it is all here.

    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Timothy, We first would like to thank you for making our Barceló Maya Colonial your preferred choice for your holidays in February , it is always a pleasure to welcome back our most loyal guests year after year. I appreciate your positive notes about the Hotel, and I was very happy to read that you liked the services that we offer. La Gerencia jeferecepcolonial@barcelomaya.com

    Round Indicators
    Emily N 02/20/2017 Family

    “Incredible Facility- service needs improvement”

    Everything about the facility is top notch. Grounds are meticulous, beach is long and incredibly maintained, resort is a beautiful blend of jungle/water/beach. Super family friendly with lots of water parks for the kids and "barcy club" (daycare service). Rooms are clean with good sized decks. Buildings are beautiful with lots of character. Food at the buffets were better than what I was expecting after reading other reviews. Buffets do not have the best design "flow" but are overall good. Food at the a la cartes is excellent. We went to the Italian, Mexican, Sea food, Spanish and Japanese a la cartes are every single one served delicious food. The sea food and Japanese restaurants had excellent service, while the Mexican restaurant was poor service. Our dinner there took over 2 hours and we watched two other tables of people leave due to slow service (despite the restaurant being half empty). Room service took a very long time to delivery and wasn't great but also wasn't horrible. We had purchased the "premium" package which gives you premium alcohol and other upgrades such as access to the premium lounges etc.We had a lot of problems at the beach bar getting premium alcohol. We reported this to the premium lounge people on our second day and they assured us it would handled. Still, for the rest of our trip we were having problems receiving our premium alcohol. This was totally frustrating considering we paid for the upgrade mostly based soley on that. The response we often got from bartenders was that premium was for Palace guests only (which is not true). I did give the resort feedback on this issue again so hopefully they resolve this so others don't have the same issues, Overall the service was mediocre. The staff were not overly pleasant nor quick to please. We had a problem with bugs in our room and reported the issue twice but no one ever came to fix it. We did, however, receive excellent service from Henry and Oscar at the lobby (Colonial) lounge. The resort is massive with plenty of things to do/see. We will be returning to this resort in the future despite the service not being as good as others.

    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Emily, Thank you for sharing a review of Barceló Maya Colonial. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Best Regards, La Gerencia jeferecepcolonial@barcelomaya.com

    Round Indicators
    TCBtcbTCB Kamloops, Canada. 02/20/2017 Couples

    “Wedding at Barcelo Maya Colonial Feb. 14/17”

    We just got home from staying at the Barcelo Maya Colonial hotel in the Mayan riviera. We got married on February 14, 2017. Valentines Day. From the very first day we arrived we loved it. The hotel was perfect. The staff was always accommodating. I recommend getting the upgrade to premium. It was worth every penny. The service is amazing. Our wedding was so beautiful and the perfect wedding in paradise. It was exactly the way we imagined it, thanks to our wedding coordinator Abraham Amezquita. I can't say enough about this guy. He went above and beyond. Everything we asked for he would do. Even going to cancun on his day off to pick up things for us. We were wanting the perfect day and thanks to Abraham our dream wedding came to life. Thank you again Abraham and I recommend This hotel to anyone and Abraham as a wedding coordinator. Troy and Caitlin. T&C. Feb. 14/17

    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Guest, First of all, we congratulate you with your Wedding and we thank you for choosing our Barceló Maya Colonial hotel for such a special occasion.We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions. We are happy our hotel and staff were able to meet all your needs during your stay!! I hope you will allow us the opportunity to serve your future lodging needs. La Gerencia jeferecepcolonial@barcelomaya.com

    Round Indicators
    madywahl Whitinsville, Massachusetts. 02/19/2017 Family

    “Best resort I stayed in 6 years in Mexico”

    The beach, the number of pools, the cleanliness of the entire resort as well as the rooms, activities not only for adults but for children, and the enormous selection of International food at the buffet was the best I've seen in my six times at staying at resorts in Mexico. The only complaints I have are that you don't have free internet service in your room ($12 a day) and that outside calls from the US to the front desk are put on hold and not follow-upped ($$) or if called directly to a room, there is a busy signal. Also, no free transportation to and from airport.

    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Guest, We would like to thank you for your preference in selecting our Barceló Maya Colonial hotel for your holidays in February, as well as for taking the time to tell us about your recent experience among us. Best Regards. La Gerencia jeferecepcolonial@barcelomaya.com

    EVALUATION

    Round Indicators

    • february 21 2017
    • Family

    Rhonda H

    “Wonderful vacation - fabulous service and great food”


    My husband and I and our 14-year-old twin boys stayed at the Barcelo over New Year's for seven days. We travelled with Transat and were very happy with our direct flight and our transportation from the Cancun airport directly to the Barcelo. We arrived around 7 PM on New Year's Eve, the staff greeted us with beverages and after a quick 10 minute wait in line we were on our way to our room. We stayed in the Colonial and we were very happy with the accommodations and it central location to all of the other buildings including the à la carts. Our first morning I booked the five à la cart that we were allowed for a seven night stay. Our favourite were definitely the Mexican and the Seafood restaurants, our least favourite was the Italian. Now in saying that, the food was top notch at every meal and every buffet we went to. The beach was incredible with lots to do from snorkelling to feeding the wild turtles or just lounging by the pool, I really liked that we could move from beach to pool and not have to reserve lounges. There was no getting up early to go and mark your spot. I would recommend taking some type of container for drinks, the lineup at the bars could be a little lengthy. The bartenders were outstanding and always remembered what it was I wanted to drink. I would definitely go back to this resort. The service and accommodations were top notch!


    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
    Dear Rhonda, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Colonial was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best Regards. La Gerencia jeferecepcolonial@barcelomaya.com

    EVALUATION

    Round Indicators

    • february 21 2017
    • Calgary
    • Family

    Timothy G

    “Best Family Fun in the Sun”


    The Kids Club is Amazing! Sarah, Zula, Alma and Larissa are excellent with the kids and make everything fun for them. They play games inside and outside, in the pools. They take the kids to the Pirate Water Slide Park and to the Spa, just to name a few fun things. Every day is something new. The kids really like it and have made lots of new friends from around the world. The evening shows are fun for the family and well done. We have been going to the Barcelo Maya Colonial for 5 years and every year it get better. Why go anywhere else when it is all here.


    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
    Dear Timothy, We first would like to thank you for making our Barceló Maya Colonial your preferred choice for your holidays in February , it is always a pleasure to welcome back our most loyal guests year after year. I appreciate your positive notes about the Hotel, and I was very happy to read that you liked the services that we offer. La Gerencia jeferecepcolonial@barcelomaya.com

    EVALUATION

    Round Indicators

    • february 20 2017
    • Family

    Emily N

    “Incredible Facility- service needs improvement”


    Everything about the facility is top notch. Grounds are meticulous, beach is long and incredibly maintained, resort is a beautiful blend of jungle/water/beach. Super family friendly with lots of water parks for the kids and "barcy club" (daycare service). Rooms are clean with good sized decks. Buildings are beautiful with lots of character. Food at the buffets were better than what I was expecting after reading other reviews. Buffets do not have the best design "flow" but are overall good. Food at the a la cartes is excellent. We went to the Italian, Mexican, Sea food, Spanish and Japanese a la cartes are every single one served delicious food. The sea food and Japanese restaurants had excellent service, while the Mexican restaurant was poor service. Our dinner there took over 2 hours and we watched two other tables of people leave due to slow service (despite the restaurant being half empty). Room service took a very long time to delivery and wasn't great but also wasn't horrible. We had purchased the "premium" package which gives you premium alcohol and other upgrades such as access to the premium lounges etc.We had a lot of problems at the beach bar getting premium alcohol. We reported this to the premium lounge people on our second day and they assured us it would handled. Still, for the rest of our trip we were having problems receiving our premium alcohol. This was totally frustrating considering we paid for the upgrade mostly based soley on that. The response we often got from bartenders was that premium was for Palace guests only (which is not true). I did give the resort feedback on this issue again so hopefully they resolve this so others don't have the same issues, Overall the service was mediocre. The staff were not overly pleasant nor quick to please. We had a problem with bugs in our room and reported the issue twice but no one ever came to fix it. We did, however, receive excellent service from Henry and Oscar at the lobby (Colonial) lounge. The resort is massive with plenty of things to do/see. We will be returning to this resort in the future despite the service not being as good as others.


    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
    Dear Emily, Thank you for sharing a review of Barceló Maya Colonial. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Best Regards, La Gerencia jeferecepcolonial@barcelomaya.com

    EVALUATION

    Round Indicators

    • february 20 2017
    • Kamloops, Canada
    • Couples

    TCBtcbTCB

    “Wedding at Barcelo Maya Colonial Feb. 14/17”


    We just got home from staying at the Barcelo Maya Colonial hotel in the Mayan riviera. We got married on February 14, 2017. Valentines Day. From the very first day we arrived we loved it. The hotel was perfect. The staff was always accommodating. I recommend getting the upgrade to premium. It was worth every penny. The service is amazing. Our wedding was so beautiful and the perfect wedding in paradise. It was exactly the way we imagined it, thanks to our wedding coordinator Abraham Amezquita. I can't say enough about this guy. He went above and beyond. Everything we asked for he would do. Even going to cancun on his day off to pick up things for us. We were wanting the perfect day and thanks to Abraham our dream wedding came to life. Thank you again Abraham and I recommend This hotel to anyone and Abraham as a wedding coordinator. Troy and Caitlin. T&C. Feb. 14/17


    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
    Dear Guest, First of all, we congratulate you with your Wedding and we thank you for choosing our Barceló Maya Colonial hotel for such a special occasion.We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions. We are happy our hotel and staff were able to meet all your needs during your stay!! I hope you will allow us the opportunity to serve your future lodging needs. La Gerencia jeferecepcolonial@barcelomaya.com

    EVALUATION

    Round Indicators

    • february 19 2017
    • Whitinsville, Massachusetts
    • Family

    madywahl

    “Best resort I stayed in 6 years in Mexico”


    The beach, the number of pools, the cleanliness of the entire resort as well as the rooms, activities not only for adults but for children, and the enormous selection of International food at the buffet was the best I've seen in my six times at staying at resorts in Mexico. The only complaints I have are that you don't have free internet service in your room ($12 a day) and that outside calls from the US to the front desk are put on hold and not follow-upped ($$) or if called directly to a room, there is a busy signal. Also, no free transportation to and from airport.


    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
    Dear Guest, We would like to thank you for your preference in selecting our Barceló Maya Colonial hotel for your holidays in February, as well as for taking the time to tell us about your recent experience among us. Best Regards. La Gerencia jeferecepcolonial@barcelomaya.com

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