Barceló Hotel Pool  Maya Colonial

Barceló Maya Colonial

Texto: 35639 All Inclusive resort with a spa, kids club, 4 restaurants and much more! Ideal for families and couples Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 Riviera Maya, Quintana Roo
+52 984 875 1500 52 984 875 1636
Barceló Maya Colonial Texto: 35639 4.5 out of 5 based on 5985 ratings. 5985 user reviews.
Barceló Maya Colonial reviewed by Alex S on . Vacation Overall it's nice resort, but it needs some renovations. Also I'm sorry I don't speak Spanish. English is international language, but some staff didn't speak English and didn't care if I don't... Rating: 4
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Barceló Maya Colonial

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Barceló Maya Colonial

4.5/5 Round Indicators
| 6023 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

63% Complete

3822

Very good

23% Complete

1438

Average

7% Complete

451

Poor

3% Complete

188

Very poor

2% Complete

124

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    Round Indicators
    felicepasqualeb Montreal, Canada. 10/19/2017 Family

    “Amazing family vacation”

    Selecting a resort for our first family vacation was not an easy task and i am so thrilled that i picked the Barcelo Grand Resort (Maya Colonial) it was the perfect resort. So much to offer, everything right on the premises. It was clean and accessible and the staff was incredibly friendly.
    Round Indicators
    R4451LBkristenm 10/16/2017 Friends getaway

    “Barcelo Mayan Rules!!”

    I loved this resort, the scenery was amazing, people were helpful and fun. I would return to this resort in a heart beat!! Food was tasty and lots of selections. Would be nice if the bowling and the surf and ride was free for a few hrs a day. Otherwise so much fun

    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Kristen, Thank you for the great feedback of your recent holiday experience at our Barceló Maya Colonial; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. La Gerencia Barcelo Maya Colonial jeferecepcolonial@barcelomaya.com

    Round Indicators
    erikav324 New York City, New York. 10/16/2017 Family

    “Very nice and clean”

    Hotel was very nice and clean. Staff was amazing and very professional. Food was mediocre, as they serve the same thing at the buffets day after day. Room is not so convenient as they dont have any Ac/dc or electrict sockets by the bedside. So for you to charge your phone or laptop it has to be done at the bathroom. The La Carte restaurant were nice but the food portions were less than average. By far the best a la Carte restaurant was kyoto. Beside the room not having no outlets by the bedside or near the computer desk, the overall experienc eas nice.

    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Erika, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Barceló. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. La Gerencia Barcelo Maya Colonial jeferecepcolonial@barcelomaya.com

    Round Indicators
    Michelle H Denver. 10/16/2017 Family

    “Could of been better”

    Our whole family was excited for this vacation when we booked it back in May. All the information we got about the resort was amazing and we could wait to be on site. Unfortunately, the day before our departure, mother nature against us, with a hurricane hitting about the same time as our flight, I called customer service to see what our options were. After making the decision to modify our duration based on the information that was provided to us, the resort did not fulfill their recommendation. However, we made the best of it and we got what we wanted, a place for us to spend time in sun on the beach.

    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Huston, We would like to thank you for your preference in selecting our Barceló Maya Colonial hotel for your holidays in the Riviera Maya, as well as for taking the time to tell us about your recent experience among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. La Gerencia Barcelo Maya Colonial jeferecepcolonial@barcelomaya.com

    Round Indicators
    843ashleymaries Los Angeles, California. 10/16/2017 Family

    “Watch out for the front desk”

    Over 2 hours to check in and over an hour trying to extend our stay. Had to leave and go stay at another hotel. Hotel is good if you make it past the front desk. The kid area is great but the buffet food can use improvement. We went off property to get dinner because the food was bad.

    EVALUATION

    Round Indicators

    • october 19 2017
    • Montreal, Canada
    • Family

    felicepasqualeb

    “Amazing family vacation”


    Selecting a resort for our first family vacation was not an easy task and i am so thrilled that i picked the Barcelo Grand Resort (Maya Colonial) it was the perfect resort. So much to offer, everything right on the premises. It was clean and accessible and the staff was incredibly friendly.


    EVALUATION

    Round Indicators

    • october 16 2017
    • Friends getaway

    R4451LBkristenm

    “Barcelo Mayan Rules!!”


    I loved this resort, the scenery was amazing, people were helpful and fun. I would return to this resort in a heart beat!! Food was tasty and lots of selections. Would be nice if the bowling and the surf and ride was free for a few hrs a day. Otherwise so much fun


    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
    Dear Kristen, Thank you for the great feedback of your recent holiday experience at our Barceló Maya Colonial; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. La Gerencia Barcelo Maya Colonial jeferecepcolonial@barcelomaya.com

    EVALUATION

    Round Indicators

    • october 16 2017
    • New York City, New York
    • Family

    erikav324

    “Very nice and clean”


    Hotel was very nice and clean. Staff was amazing and very professional. Food was mediocre, as they serve the same thing at the buffets day after day. Room is not so convenient as they dont have any Ac/dc or electrict sockets by the bedside. So for you to charge your phone or laptop it has to be done at the bathroom. The La Carte restaurant were nice but the food portions were less than average. By far the best a la Carte restaurant was kyoto. Beside the room not having no outlets by the bedside or near the computer desk, the overall experienc eas nice.


    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
    Dear Erika, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Barceló. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. La Gerencia Barcelo Maya Colonial jeferecepcolonial@barcelomaya.com

    EVALUATION

    Round Indicators

    • october 16 2017
    • Denver
    • Family

    Michelle H

    “Could of been better”


    Our whole family was excited for this vacation when we booked it back in May. All the information we got about the resort was amazing and we could wait to be on site. Unfortunately, the day before our departure, mother nature against us, with a hurricane hitting about the same time as our flight, I called customer service to see what our options were. After making the decision to modify our duration based on the information that was provided to us, the resort did not fulfill their recommendation. However, we made the best of it and we got what we wanted, a place for us to spend time in sun on the beach.


    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
    Dear Huston, We would like to thank you for your preference in selecting our Barceló Maya Colonial hotel for your holidays in the Riviera Maya, as well as for taking the time to tell us about your recent experience among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. La Gerencia Barcelo Maya Colonial jeferecepcolonial@barcelomaya.com

    EVALUATION

    Round Indicators

    • october 16 2017
    • Los Angeles, California
    • Family

    843ashleymaries

    “Watch out for the front desk”


    Over 2 hours to check in and over an hour trying to extend our stay. Had to leave and go stay at another hotel. Hotel is good if you make it past the front desk. The kid area is great but the buffet food can use improvement. We went off property to get dinner because the food was bad.


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    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

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    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

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