Barceló Hotel Pool  Maya Colonial

Barceló Maya Colonial

Texto: 35639 All Inclusive resort with a spa, kids club, 4 restaurants and much more! Ideal for families and couples Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 Riviera Maya, Quintana Roo
+52 984 875 1500 52 984 875 1636
Barceló Maya Colonial Texto: 35639 4.5 out of 5 based on 5519 ratings. 5519 user reviews.
Barceló Maya Colonial reviewed by analuisa22 on . Wanna be hotel Huge hotel, beautiful beach, wonderful landscape, at the beginning overwhelming but... You get lost all the time, the indications are few, lacking information and people who work there have no idea... Rating: 3
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Barceló Maya Colonial

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Colonial

4.5/5 Round Indicators
| 5520 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

63% Complete

3519

Very good

24% Complete

1330

Average

7% Complete

399

Poor

2% Complete

159

Very poor

2% Complete

113

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    Round Indicators
    Michael G San Diego. 05/23/2017 Couples

    “Our Anniversary trip”

    This was our 2nd trip to Barceló Riviera Maya Resorts, and already making plans for next year. The food , service, staff was fantastic once again. We leaned from last year, we didn't overeat. Several staff members were extremely fantastic, including Mellisa Mora, customer service. Joel Hernandez, of the Caribe Buffet, (we stayed at the Caribe buildings last year, and were comfortable with this buffet). As well as other staff at the buffets. Daniel, (forgot his last name), a manger at the Colonial Buffet, was also extremely friendly and helpful. Just about every food service person, ie waiters, waitresses, bus persons were great. Just one negative experience, our first day after getting into our room, we went to the pool, and upon returning to our room, unfortunately our key did not work for our door, my wife went to try and locate a staff member for assistance. Our Spanish isn't the best, and my wife tried to explain our situation, they told her she had to go to the front desk, and as she walked away, she heard the 3 cleaning people laughing at her.
    Round Indicators
    analuisa22 Mexico City, Mexico. 05/23/2017 Business

    “Wanna be hotel”

    Huge hotel, beautiful beach, wonderful landscape, at the beginning overwhelming but... You get lost all the time, the indications are few, lacking information and people who work there have no idea other than the small place where they have to work. Questions like "which way is the beach" seem imposible to answer. There are several buildings almost identical, colors varying from brick red, to orange, to mustard yellow, to brown, if you do not pay close attention you cannot recognize yours, once inside there are either identical small fountains or angel sculptures (quite ugly if not grotesque) and you cannot identify them. It is too big and they take forever to make all rooms, so yours can be ready late afternoon, if you have a problem, forget someone will solve it, they either can´t due to work or simply because no one solves it. There is a nice Japanese restaurant, we had to make reservations. We went twice the same day to the guest assistance and each time we spent 30 minutes and guess what... when we arrived to the restaurant we did not have a reservation. Amazing, believe me, it was disappointing since we have been to other Barcelo hotels and we never had this kind of problem. If you used the towels, they were not replaced in 3 days, if you called to ask for one, no one would bring them. The SPA is beautiful but, the vallet girls have to be trained, they screamed the client´s name, picked the wrong client, everyone heard what was going on, they have to be trained that the spa and spa time is a ritual, you have to make the client feel special, absolutely relaxed, nothing to worry about, not the contrary. The massage was very good The best part was the gym. That saved my stay. Great place, assistance free weights, machines, view, size, and design. Congratulations.
    Round Indicators
    Biz1985 Morton, Illinois. 05/23/2017 Family

    “Ignore the bad reviews of this resort”

    My trip to Barcelo Maya could not have been better. I was a little worried when reading some of the "terrible" reviews. But let me assure you; these are very rare occurrences. The hotel room was great. Air conditioning kept the room so cold sometimes we had to open the doors to warm it up. You get two meal tickets per room to eat at restaurants besides the buffet, but to be honest, my family loved the buffet way more than the restaurants. It included all you can eat grilled chicken, steak, sushi, ice cream, fruit, tacos, omelets, cappuccinos, and countless other options. We were there for 5 days and I was never tired of the food once. The desserts were endless and new options every day. The staff was out of this world friendly. They all have fun and are smiling. Take pictures for you whenever you want. They even helped me learn a little Spanish! I met Daniel Tello in the Colonial buffet. He was a manager. He went above and beyond to make sure my family, and everyone else who came in, was having a great time and everything was up to standards. He is about 6'6", (he played professional basketball) so he is hard to miss. If you have any questions I would recommend talking to him. He is a main reason that we had such a great time and are likely to return to this awesome resort. We also had great assistance from one of the waiters named Carlos Argiello. He always had a friendly smile and refilled our cappuccinos and margaritas at the drop of a hat. This is just one example of great service at the buffet. Everyone was willing to help and they were happy to do so. Alejandro was also extremely pleasant to talk to. He is always checking to make sure the food is up to par or he sends it back to the kitchen to be redone. Lastly, and maybe my favorite part was the fitness area. I love to exercise and stay in shape, so I was in the gym every morning. It is as good as any gym I have attended back home. There are free yoga, Zumba, and cycling classes at specific times every day. The only thing I would change is the dumbbells only go up to about 85 lbs, but that is just being picky. Every treadmill and elliptical is equipped with a TV (which you can play angry birds on) so it made the time go fast! Make sure to bring some money for the casino! $5 minimum black jack. This is a great resort. I could not have had a better time. I would recommend this to anyone and guarantee a great time.
    Round Indicators
    rosyo84 05/22/2017 Family

    “Amazing place😍😍😍”

    Beautiful place,friendly staff, great food, clean, fun, romantic. Lots of activities to do. Great for kids. They just remodeled the beach and caribe hotels. They have a new mall.Can't wait to go back!!

    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
     Dear rosyo84 First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barcelo Maya hotel and are delighted to read that we were able to match your expectations. We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Marco Antonio Salinas Sub Director | Assistant Director Barceló Maya Grand Resort

    Round Indicators
    Vianne C 05/22/2017 Friends getaway

    “Just great”

    It was an amazing hotel with very great staff. Everyone was extremely nice. The food was simply amazing. The rooms were well cleaned every day. The beach was beautiful and perfectly cleaned. Drinks were very good too. The restaurants were very good. They offer great activities outside of the resort as well as inside.

    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
     Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. La Gerencia Barcelo Maya Colonial jeferecepcolonial@barcelomaya.com

    EVALUATION

    Round Indicators

    • may 23 2017
    • San Diego
    • Couples

    Michael G

    “Our Anniversary trip”


    This was our 2nd trip to Barceló Riviera Maya Resorts, and already making plans for next year. The food , service, staff was fantastic once again. We leaned from last year, we didn't overeat. Several staff members were extremely fantastic, including Mellisa Mora, customer service. Joel Hernandez, of the Caribe Buffet, (we stayed at the Caribe buildings last year, and were comfortable with this buffet). As well as other staff at the buffets. Daniel, (forgot his last name), a manger at the Colonial Buffet, was also extremely friendly and helpful. Just about every food service person, ie waiters, waitresses, bus persons were great. Just one negative experience, our first day after getting into our room, we went to the pool, and upon returning to our room, unfortunately our key did not work for our door, my wife went to try and locate a staff member for assistance. Our Spanish isn't the best, and my wife tried to explain our situation, they told her she had to go to the front desk, and as she walked away, she heard the 3 cleaning people laughing at her.


    EVALUATION

    Round Indicators

    • may 23 2017
    • Mexico City, Mexico
    • Business

    analuisa22

    “Wanna be hotel”


    Huge hotel, beautiful beach, wonderful landscape, at the beginning overwhelming but... You get lost all the time, the indications are few, lacking information and people who work there have no idea other than the small place where they have to work. Questions like "which way is the beach" seem imposible to answer. There are several buildings almost identical, colors varying from brick red, to orange, to mustard yellow, to brown, if you do not pay close attention you cannot recognize yours, once inside there are either identical small fountains or angel sculptures (quite ugly if not grotesque) and you cannot identify them. It is too big and they take forever to make all rooms, so yours can be ready late afternoon, if you have a problem, forget someone will solve it, they either can´t due to work or simply because no one solves it. There is a nice Japanese restaurant, we had to make reservations. We went twice the same day to the guest assistance and each time we spent 30 minutes and guess what... when we arrived to the restaurant we did not have a reservation. Amazing, believe me, it was disappointing since we have been to other Barcelo hotels and we never had this kind of problem. If you used the towels, they were not replaced in 3 days, if you called to ask for one, no one would bring them. The SPA is beautiful but, the vallet girls have to be trained, they screamed the client´s name, picked the wrong client, everyone heard what was going on, they have to be trained that the spa and spa time is a ritual, you have to make the client feel special, absolutely relaxed, nothing to worry about, not the contrary. The massage was very good The best part was the gym. That saved my stay. Great place, assistance free weights, machines, view, size, and design. Congratulations.


    EVALUATION

    Round Indicators

    • may 23 2017
    • Morton, Illinois
    • Family

    Biz1985

    “Ignore the bad reviews of this resort”


    My trip to Barcelo Maya could not have been better. I was a little worried when reading some of the "terrible" reviews. But let me assure you; these are very rare occurrences. The hotel room was great. Air conditioning kept the room so cold sometimes we had to open the doors to warm it up. You get two meal tickets per room to eat at restaurants besides the buffet, but to be honest, my family loved the buffet way more than the restaurants. It included all you can eat grilled chicken, steak, sushi, ice cream, fruit, tacos, omelets, cappuccinos, and countless other options. We were there for 5 days and I was never tired of the food once. The desserts were endless and new options every day. The staff was out of this world friendly. They all have fun and are smiling. Take pictures for you whenever you want. They even helped me learn a little Spanish! I met Daniel Tello in the Colonial buffet. He was a manager. He went above and beyond to make sure my family, and everyone else who came in, was having a great time and everything was up to standards. He is about 6'6", (he played professional basketball) so he is hard to miss. If you have any questions I would recommend talking to him. He is a main reason that we had such a great time and are likely to return to this awesome resort. We also had great assistance from one of the waiters named Carlos Argiello. He always had a friendly smile and refilled our cappuccinos and margaritas at the drop of a hat. This is just one example of great service at the buffet. Everyone was willing to help and they were happy to do so. Alejandro was also extremely pleasant to talk to. He is always checking to make sure the food is up to par or he sends it back to the kitchen to be redone. Lastly, and maybe my favorite part was the fitness area. I love to exercise and stay in shape, so I was in the gym every morning. It is as good as any gym I have attended back home. There are free yoga, Zumba, and cycling classes at specific times every day. The only thing I would change is the dumbbells only go up to about 85 lbs, but that is just being picky. Every treadmill and elliptical is equipped with a TV (which you can play angry birds on) so it made the time go fast! Make sure to bring some money for the casino! $5 minimum black jack. This is a great resort. I could not have had a better time. I would recommend this to anyone and guarantee a great time.


    EVALUATION

    Round Indicators

    • may 22 2017
    • Family

    rosyo84

    “Amazing place😍😍😍”


    Beautiful place,friendly staff, great food, clean, fun, romantic. Lots of activities to do. Great for kids. They just remodeled the beach and caribe hotels. They have a new mall.Can't wait to go back!!


    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
    Dear rosyo84 First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barcelo Maya hotel and are delighted to read that we were able to match your expectations. We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Marco Antonio Salinas Sub Director | Assistant Director Barceló Maya Grand Resort

    EVALUATION

    Round Indicators

    • may 22 2017
    • Friends getaway

    Vianne C

    “Just great”


    It was an amazing hotel with very great staff. Everyone was extremely nice. The food was simply amazing. The rooms were well cleaned every day. The beach was beautiful and perfectly cleaned. Drinks were very good too. The restaurants were very good. They offer great activities outside of the resort as well as inside.


    BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review
    Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. La Gerencia Barcelo Maya Colonial jeferecepcolonial@barcelomaya.com

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