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Occidental Jandía Mar

Texto: 37550 Opposite Jandía beach, it boasts a large wellness centre and a wide range of sports activities. C/ Playa del Jable s/n. Barranco de Vinamar | 35625 Jandía, Pájara (Fuerteventura)
+34 928 54 65 00 +34 928 542 570
Occidental Jandía Mar Texto: 37550 4 out of 5 based on 4150 ratings. 4150 user reviews.
Occidental Jandía Mar reviewed by W6732YOdavidb on . Nice looking hotel but spoilt by a lack of attention to detail. The hotel has a pleasant feel to it with nice bars and pools. The all inclusive buffet and drinks are ok. Food offerings dont cater well for Vegetarians or Vegans. Our room had quite thin walls and... Rating: 4
map

Occidental Jandía Mar

C/ Playa del Jable s/n. Barranco de Vinamar   35625 Jandía, Pájara (Fuerteventura)  


Places of Interest

84 km Fuerteventura

45 km Las Playitas Golf Course

600 m Jandía beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Jandía Mar

4.0/5 Round Indicators
| 4174 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

33% Complete

1389

Very good

39% Complete

1655

Average

17% Complete

731

Poor

5% Complete

246

Very poor

3% Complete

154

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    Round Indicators
    Ingrid C Jonkoping, Sweden. 02/23/2017 Couples

    “Staff ruined our holiday”

    Unfortunately, the staff managed to ruin our holiday. We chose this hotel because we were not sure if we were going to have a nice weather, so we decided to look for a hotel with a Spa. However, it turned out that the spa is not included. We have been to many hotels with Spa centre and the pool area of the spa and the sauna were always for free. Apparently, it was for free in this hotel too until last November when they decided to charge for it. So, we were expecting that the pool area and the sauna in the spa is for free and we have to pay only for massages and other special treatment. When we expressed our disappointment at the reception upon check in, the lady said that it was written on their website. We asked to show us where and she was right - it was written that they charge for the spa, but on the spacial spa page of the hotel with little letters at the end of the text. Needless to say, we did not check the special Spa page on the website. However, the spa not being included is not the worst thing. The worst thing is how we were treated when we complained about that. 1 We asked the receptionist to show us where is written - then she said she would check that and she started serving other customers while we were waiting to check in *(after long travelling). After other people came and she served them too. This happened about 5 times and we were still waiting. At the end she finally printed the page and showed us. We said it was misleading to hide this and she responded a few times "Its your opinion". Very rude! Later we returned to the reception and asked to speak to the hotel manager because we wanted to complain about how we were treated. We did not speak to a hotel manager but instead they called "guest experience manager" Zsofia, who was useless. She was just repeating that it is all written on their page and despite the fact that I emphasised I am complaining mainly because of the behaviour of the receptionist she did not address that. The guest experience manager did not improve our experience. I do not think she really cared, because I told her that I am going to complain about that on trip adviser. If she cared, she could of offered us some solution e.g 1 hour in the sauna or at least something to make her guest calmer. That would not cost them a dime and that is how you deal with unhappy customers. She did nothing to calm us down or make sure we were happy. Needless to say after all this, we did not purchase massages or any other services from the spa, so their loss. Another think we did not like were the cocktails next to the swimming pool. They were premixed for the all inclusive clients and were served in coca cola paper cups. You do not expect that from a four star hotel. At first I thought it was because of safety around the pool, but after that I saw some people that payed for drinks and had their fancy glass cups around the pool. Next, we ordered a room with a sea view. We got a room with a view to a building and you could see a little bit of sea above the building. Not really a sea view. Another misleading thing. Next, the staff need to go for a first aid course. While waiting at the reception a man fainted and hit his head on the floor. The two guys on the reception did not know what to do. Fortunately, the guy gained consciousness immediately and said he was fine. They just believed him and let him go. He was later lying on the sofa next to the reception unattended. He could of been dying there for all we knew. Next, location. The hotel is located on a hill. You have to climb a lot of you decide to walk to the beach. They have a free bus to the beach but goes there only until 12.00 and after that it comes back. But you cannot go by this bus t the beach after 12 lunchtime. Not recommended for older people that do not want to stay only in the hotel. I do not recommend this hotel and we or anybody we know will never be back there. Great job Zsofia!
    Round Indicators
    elisabethw754 Royal Tunbridge Wells, United Kingdom. 02/22/2017 Family

    “Amazing holiday and their amazing animation crew”

    We had alot of fun during our holiday! The animation crew was great. Certainally a great place to take the children and garenteed to have plenty of fun! Buffet food was ok but still enjoyed my self with the family and certainally would go back thanks to the animation team and the use of the wifi was a bonus
    Round Indicators
    ClausPrimdahl Skive. 02/21/2017 Family

    “Very nice hotel ”

    We stayed at the occidental Jandia mar for a week! 2 adults and one child at 9 year! Very nice and clean room with a 180 degree sea view! The garden is very nice and the all inclusive food is very good and varied! The staff are friendly and helpful! There are about 10 minutes walk to the beach on a steep hill! The beach is definitely one of the best on Fuerteventura! For runners and hikers the path to the highest mountain on fuertevente starts at the back of the hotel and is about 15 km back and fourth! Very beautiful with a fantastic view at the top! Hereby my best recommendation to the Barcelo/ Occidental Jandia Mar Hotel!
    Round Indicators
    JayNandha Leicester. 02/21/2017 Family

    “Jay Nandha”

    we visited Occidental Jandia Mar for 10 nights in Feb 2017... it had been an amazing experience start to finish. very good location. extremely good service from all the staff. best hotel to visit if going with children. If you are vegetarian you might not get to much variety in food but as you know it is normal, so we don't mind.
    Round Indicators
    Ken J Greater London, United Kingdom. 02/21/2017 Friends getaway

    “Well worth a visit! We will definitely go back next yeear.”

    The whole experience was wonderful. The service excellent, the rooms were very clean and the bed was really comfortable. For us the location was brilliant because it allowed us easy access to the rest of the island.

    EVALUATION

    Round Indicators

    • february 23 2017
    • Jonkoping, Sweden
    • Couples

    Ingrid C

    “Staff ruined our holiday”


    Unfortunately, the staff managed to ruin our holiday. We chose this hotel because we were not sure if we were going to have a nice weather, so we decided to look for a hotel with a Spa. However, it turned out that the spa is not included. We have been to many hotels with Spa centre and the pool area of the spa and the sauna were always for free. Apparently, it was for free in this hotel too until last November when they decided to charge for it. So, we were expecting that the pool area and the sauna in the spa is for free and we have to pay only for massages and other special treatment. When we expressed our disappointment at the reception upon check in, the lady said that it was written on their website. We asked to show us where and she was right - it was written that they charge for the spa, but on the spacial spa page of the hotel with little letters at the end of the text. Needless to say, we did not check the special Spa page on the website. However, the spa not being included is not the worst thing. The worst thing is how we were treated when we complained about that. 1 We asked the receptionist to show us where is written - then she said she would check that and she started serving other customers while we were waiting to check in *(after long travelling). After other people came and she served them too. This happened about 5 times and we were still waiting. At the end she finally printed the page and showed us. We said it was misleading to hide this and she responded a few times "Its your opinion". Very rude! Later we returned to the reception and asked to speak to the hotel manager because we wanted to complain about how we were treated. We did not speak to a hotel manager but instead they called "guest experience manager" Zsofia, who was useless. She was just repeating that it is all written on their page and despite the fact that I emphasised I am complaining mainly because of the behaviour of the receptionist she did not address that. The guest experience manager did not improve our experience. I do not think she really cared, because I told her that I am going to complain about that on trip adviser. If she cared, she could of offered us some solution e.g 1 hour in the sauna or at least something to make her guest calmer. That would not cost them a dime and that is how you deal with unhappy customers. She did nothing to calm us down or make sure we were happy. Needless to say after all this, we did not purchase massages or any other services from the spa, so their loss. Another think we did not like were the cocktails next to the swimming pool. They were premixed for the all inclusive clients and were served in coca cola paper cups. You do not expect that from a four star hotel. At first I thought it was because of safety around the pool, but after that I saw some people that payed for drinks and had their fancy glass cups around the pool. Next, we ordered a room with a sea view. We got a room with a view to a building and you could see a little bit of sea above the building. Not really a sea view. Another misleading thing. Next, the staff need to go for a first aid course. While waiting at the reception a man fainted and hit his head on the floor. The two guys on the reception did not know what to do. Fortunately, the guy gained consciousness immediately and said he was fine. They just believed him and let him go. He was later lying on the sofa next to the reception unattended. He could of been dying there for all we knew. Next, location. The hotel is located on a hill. You have to climb a lot of you decide to walk to the beach. They have a free bus to the beach but goes there only until 12.00 and after that it comes back. But you cannot go by this bus t the beach after 12 lunchtime. Not recommended for older people that do not want to stay only in the hotel. I do not recommend this hotel and we or anybody we know will never be back there. Great job Zsofia!


    EVALUATION

    Round Indicators

    • february 22 2017
    • Royal Tunbridge Wells, United Kingdom
    • Family

    elisabethw754

    “Amazing holiday and their amazing animation crew”


    We had alot of fun during our holiday! The animation crew was great. Certainally a great place to take the children and garenteed to have plenty of fun! Buffet food was ok but still enjoyed my self with the family and certainally would go back thanks to the animation team and the use of the wifi was a bonus


    EVALUATION

    Round Indicators

    • february 21 2017
    • Skive
    • Family

    ClausPrimdahl

    “Very nice hotel ”


    We stayed at the occidental Jandia mar for a week! 2 adults and one child at 9 year! Very nice and clean room with a 180 degree sea view! The garden is very nice and the all inclusive food is very good and varied! The staff are friendly and helpful! There are about 10 minutes walk to the beach on a steep hill! The beach is definitely one of the best on Fuerteventura! For runners and hikers the path to the highest mountain on fuertevente starts at the back of the hotel and is about 15 km back and fourth! Very beautiful with a fantastic view at the top! Hereby my best recommendation to the Barcelo/ Occidental Jandia Mar Hotel!


    EVALUATION

    Round Indicators

    • february 21 2017
    • Leicester
    • Family

    JayNandha

    “Jay Nandha”


    we visited Occidental Jandia Mar for 10 nights in Feb 2017... it had been an amazing experience start to finish. very good location. extremely good service from all the staff. best hotel to visit if going with children. If you are vegetarian you might not get to much variety in food but as you know it is normal, so we don't mind.


    EVALUATION

    Round Indicators

    • february 21 2017
    • Greater London, United Kingdom
    • Friends getaway

    Ken J

    “Well worth a visit! We will definitely go back next yeear.”


    The whole experience was wonderful. The service excellent, the rooms were very clean and the bed was really comfortable. For us the location was brilliant because it allowed us easy access to the rest of the island.


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