Amplia piscina del hotel Occidental Grand Papagayo Resort
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Map and location

Blvd. Playa Hermosa 800mts al norte   48-5000 Golfo de Papagayo , Guanacaste   Costa Rica  


Points of Interest

14 mi Daniel Oduber Quirós International Airport

19 mi Gulf of Papagayo

6 mi Coco Beach

2 mi Hermosa Beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

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Occidental Papagayo - Adults only

4.0/5 Round Indicators
| 4160 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

39% Complete

1634

Very good

31% Complete

1328

Average

15% Complete

632

Poor

8% Complete

335

Very poor

5% Complete

231

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    Round Indicators
    jess17815 Orofino, Idaho. 03/22/2019 Family

    “Good but not above and beyond”

    I will start off with some of the positives from our trip. The beach is right on the property and there is plenty of room to lounge around and swim. They offer activities that are included like snorkeling, pattleboarding, and kayaking. The food is very good and from what I can tell pretty authentic. The a la carte restaurants are hard to book and the food was nothing to get excited over, we all agreed the buffet was a better experience. They do not provide a server down at the beach for drinks so if you are trying to relax and have fun on the beach you have to keep going up to the bar. Both lower bars on the property close at an early time so if you want to drink you have to stay up top in the main lobby area which was kind of annoying. Room cleanliness was not good. The shower never really felt clean and there was hair all over the shower head from whoever stayed in the room previously. Water pressure is also very low and when you have long hair this can make it to be very difficult to get your hair washed properly. The house keeping left a used coffee bag and cups on the counter one day and on another day when I went to use the coffee cup there was still coffee stains and residue in the cup. It was either brought in dirty or they housekeeping just flipped over our previously used cup. I have only stayed at one other all inclusive resort and this was in Mexico and this place really catered to its customers and at Occidental we did not feel that way at all. If housekeeping forgot to give you coffee (which they also did), or you need something else you have to go all the way up to guest services. We were located in a building that was not close to the front at all. So over all it was okay but nothing to really boast about.
    Round Indicators
    Coastal22117338958 Barrie, Canada. 03/22/2019 Couples

    “Lynn & Todd”

    Excellent food and very romantic place for a couple! Spacious resort, with groomed walking paths on hilly terrain which is great for burning off all the food and drink you may consume during your stay lol Shuttle is always ready available. We enjoyed our stay and would definitely go back! Beautiful ticos!
    Round Indicators
    GoPlaces38349655267 03/20/2019 Friends getaway

    “My holiday”

    Booking A la carte restaurants very inconvenient. Must book day of. Open at 8am. Day excursions leave before that. Large groups book up restaurants quickly. Not told that Japanese table only open certain days so missed this opportunity.

    Jean Marie P, Manager at Occidental Papagayo - Adults only, responded to this review
     Dear Guest Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We sincerely regrat to read that you could not enjoy the Teppan Table in our Oriental Restaurant, we will continued working to make our reservation method more efficient and that all our guest receive the complete information of our services, specially referent to a la carte reservation dinners. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

    Round Indicators
    TFenwick05 Anoka, Minnesota. 03/19/2019 Couples

    “Good enough for us”

    The staff at the hotel are absolutely wonderful. Our favorite was Tony Delgado. He works the swim up bar and was so friendly! This hotel is not recommended if you're looking for fun night life or a younger crowd. We are in our 30s and felt like the youngest ones there. That being said, you can still make your time there fun! This hotel is more relaxing- a place to stay if you have a lot of excursions lined up off site. The food at the buffet was mediocre and didn't compare to the true Costa Rican dishes you'd get at other places but it was decent enough to eat and fill you up. The restaurants were pretty good. Highly recommend the tempura ice cream at the Oriental. Overall, we were happy with the hotel. We are not hard to please and only utilized the hotel for relaxing and sleeping. It had a cute beach that we hiked in the morning and beautiful trees and wildlife to see. There is a family of howler monkeys that lives right on the property too. So fun to watch!

    Jean Marie P, Manager at Occidental Papagayo - Adults only, responded to this review
     Dear TFenwick First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Papagayo hotel and are delighted to read that we were able to match your expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them, specially to Tony and we are sure they will be pleased to know their efforts have been appreciated. We regret that our buffet could not meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. In the other hand, is good to know that you enjoyed tha food and ambient in our thematic restaurants, experienced so much of the resident wildlife we have to offer in our naturally beautiful surroundings. It was our pleasure to attend you throughout your stay and we do hope we have the pleasure of welcoming you back here in the not too distant future. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

    Round Indicators
    Roam42766582203 03/19/2019 Couples

    “Great for couples”

    I travel for my honeymoon and the experience was above and beyond. Recomend to rent a car so you can experience the joy of such beautiful place. Eat from local restaurants the service and was great. 😁

    Jean Marie P, Manager at Occidental Papagayo - Adults only, responded to this review
     Dear Guest Thank you for making our Occidental Papagayo your choice hotel on this special occasion and for sharing this wonderful feedback of your recent stay among us, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. It was our pleasure to attend you throughout your stay and we do hope we have the pleasure of welcoming you back here in the not too distant future. Kind regards, Jean Marie Prudencio General Manager Occidnetal Papagayo

    EVALUATION

    Round Indicators

    • march 22 2019
    • Orofino, Idaho
    • Family

    jess17815

    “Good but not above and beyond”


    I will start off with some of the positives from our trip. The beach is right on the property and there is plenty of room to lounge around and swim. They offer activities that are included like snorkeling, pattleboarding, and kayaking. The food is very good and from what I can tell pretty authentic. The a la carte restaurants are hard to book and the food was nothing to get excited over, we all agreed the buffet was a better experience. They do not provide a server down at the beach for drinks so if you are trying to relax and have fun on the beach you have to keep going up to the bar. Both lower bars on the property close at an early time so if you want to drink you have to stay up top in the main lobby area which was kind of annoying. Room cleanliness was not good. The shower never really felt clean and there was hair all over the shower head from whoever stayed in the room previously. Water pressure is also very low and when you have long hair this can make it to be very difficult to get your hair washed properly. The house keeping left a used coffee bag and cups on the counter one day and on another day when I went to use the coffee cup there was still coffee stains and residue in the cup. It was either brought in dirty or they housekeeping just flipped over our previously used cup. I have only stayed at one other all inclusive resort and this was in Mexico and this place really catered to its customers and at Occidental we did not feel that way at all. If housekeeping forgot to give you coffee (which they also did), or you need something else you have to go all the way up to guest services. We were located in a building that was not close to the front at all. So over all it was okay but nothing to really boast about.


    EVALUATION

    Round Indicators

    • march 22 2019
    • Barrie, Canada
    • Couples

    Coastal22117338958

    “Lynn & Todd”


    Excellent food and very romantic place for a couple! Spacious resort, with groomed walking paths on hilly terrain which is great for burning off all the food and drink you may consume during your stay lol Shuttle is always ready available. We enjoyed our stay and would definitely go back! Beautiful ticos!


    EVALUATION

    Round Indicators

    • march 20 2019
    • Friends getaway

    GoPlaces38349655267

    “My holiday”


    Booking A la carte restaurants very inconvenient. Must book day of. Open at 8am. Day excursions leave before that. Large groups book up restaurants quickly. Not told that Japanese table only open certain days so missed this opportunity.


    Jean Marie P, Manager at Occidental Papagayo - Adults only, responded to this review
    Dear Guest Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We sincerely regrat to read that you could not enjoy the Teppan Table in our Oriental Restaurant, we will continued working to make our reservation method more efficient and that all our guest receive the complete information of our services, specially referent to a la carte reservation dinners. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

    EVALUATION

    Round Indicators

    • march 19 2019
    • Anoka, Minnesota
    • Couples

    TFenwick05

    “Good enough for us”


    The staff at the hotel are absolutely wonderful. Our favorite was Tony Delgado. He works the swim up bar and was so friendly! This hotel is not recommended if you're looking for fun night life or a younger crowd. We are in our 30s and felt like the youngest ones there. That being said, you can still make your time there fun! This hotel is more relaxing- a place to stay if you have a lot of excursions lined up off site. The food at the buffet was mediocre and didn't compare to the true Costa Rican dishes you'd get at other places but it was decent enough to eat and fill you up. The restaurants were pretty good. Highly recommend the tempura ice cream at the Oriental. Overall, we were happy with the hotel. We are not hard to please and only utilized the hotel for relaxing and sleeping. It had a cute beach that we hiked in the morning and beautiful trees and wildlife to see. There is a family of howler monkeys that lives right on the property too. So fun to watch!


    Jean Marie P, Manager at Occidental Papagayo - Adults only, responded to this review
    Dear TFenwick First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Papagayo hotel and are delighted to read that we were able to match your expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them, specially to Tony and we are sure they will be pleased to know their efforts have been appreciated. We regret that our buffet could not meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. In the other hand, is good to know that you enjoyed tha food and ambient in our thematic restaurants, experienced so much of the resident wildlife we have to offer in our naturally beautiful surroundings. It was our pleasure to attend you throughout your stay and we do hope we have the pleasure of welcoming you back here in the not too distant future. Kind regards, Jean Marie Prudencio General Manager Occidental Papagayo

    EVALUATION

    Round Indicators

    • march 19 2019
    • Couples

    Roam42766582203

    “Great for couples”


    I travel for my honeymoon and the experience was above and beyond. Recomend to rent a car so you can experience the joy of such beautiful place. Eat from local restaurants the service and was great. 😁


    Jean Marie P, Manager at Occidental Papagayo - Adults only, responded to this review
    Dear Guest Thank you for making our Occidental Papagayo your choice hotel on this special occasion and for sharing this wonderful feedback of your recent stay among us, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. It was our pleasure to attend you throughout your stay and we do hope we have the pleasure of welcoming you back here in the not too distant future. Kind regards, Jean Marie Prudencio General Manager Occidnetal Papagayo

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