Occidental Grand Papagayo Resort Hotel Beach
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Occidental Papagayo - Adults only

Blvd. Playa Hermosa 800mts al norte   48-5000 Golfo de Papagayo , Guanacaste   Costa Rica  


Points of Interest

14 mi Daniel Oduber Quirós International Airport

19 mi Gulf of Papagayo

6 mi Coco Beach

2 mi Hermosa Beach

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Guest reviews.

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Occidental Papagayo - Adults only

4.0/5 Round Indicators
| 3705 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

38% Complete

1409

Very good

32% Complete

1217

Average

15% Complete

566

Poor

8% Complete

304

Very poor

5% Complete

209

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    Round Indicators
    bjhchester Hanover, Maryland. 06/19/2018

    “Good times!!!--3rd anniversary”

    This hotel is located in a beautiful area in Costa Rica. Staff, grounds, pool are awesome. Rooms are decent but not fancy. Water pressure is terrible...Beach is small and not something I would swim in. Getting service at the front desk can sometimes take awhile but you are always greeted with a smile. Specialty restaurants are all good. We enjoyed the oriental restaurant as we were able to sit on the floor which was a neat experience. The buffets were all ok. If it's slow enough and the buffet chef hears you have special dietary needs they will offer to make you something special. The buffet chef made us a vegetarian lasagna with no noddles. It was the best entree we had while there! The flies on the bread and food in the buffet really turned me off. I guess they can't help it. I did see grounds keepers spraying for bugs. I don't know if anything can be done about the flies so I tried to eat things that were covered...I'm glad we went in low season as you have to make reservations for the specialty restaurants and from what I hear they sell out quickly when the resort is busy. You can only go to the specialty restaurants 3 times if you stay a week (they have a limit which I have never had in other resorts). They charge for Wi-FI and it's terrible service. Why not give it for free since the service is really bad? I would recommend the massages. Bar and disco are fun! I would recommend the Occidental Papagayo for the person that has basic needs and doesn't mind not being catered to. It's a good resort with nice people. Not fancy but good.
    Round Indicators
    BirdIguanaLover 06/18/2018 Couples

    “¡Pura Vida!”

    Costa Rica is absolutely beautiful. We enjoyed our one week stay here. Only complaints would be that we needed better air conditioning, better water pressure, & the pools close way to early at 7:00pm. Loved our bartender upstairs Davis- he was most awesome! As was our swim up bar bartender Steven and waitress in the buffet Patricia. Now it’s time to talk about Larry. We found Larry our first morning on the beach below our resort. Larry is not an employee of the resort. He gave us plenty of useful knowledge & information about the beach, Costa Rica, etc.. Then let us know he books different tours. No pressure whatsoever. After speaking with him for awhile we decided to book two tours with him. A zip-lining tour & an extreme ATV tour on two different days. Great prices for both and LOVED them! He and his driver Johnny were on time to pick up our party of 5 the day of zip-lining & personally guided us through the zip-lines in the forest at Vandara, this also included a demo of how their moonshine is made, home made coffee & treats, a water slide, volcanic mud, an amazing waterfall, natural hot springs bath, & finished it off with a great lunch. Loved getting to know Larry & Johnny better:) The next day Larry met us all & we were introduced to our extreme ATV tour guide Javip. Fantastic ATV ride/tour through the forest, countryside, & towns. Tons of fun!! Javip was wonderful! Got muddy & loved it:) All in all a fabulous stay in the Guanacaste area & a HUGE THANKS TO LARRY for making our adventures fun & memorable. Gave this review 5 stars due to Davis, Steven, Patricia, Larry, Johnny, & Javip. Look for Larry on the beach you will not be disappointed! ¡PURA VIDA!

    Jean Marie P, Gerente at Occidental Papagayo - Adults only, responded to this review
     Dear Guest We are glad to read that you had a wonderful vacation during your stay here in Occidental Papagayo Hotel. We would also like to say how grateful we are to you for your descriptive review highlighting important features of the resort and activities in the area providing our future guests with useful tips and suggestions that will enhance their vacation experience. Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards Jean Marie Prudencio General Manager

    Round Indicators
    allyL818LK Toronto, Canada. 06/18/2018 Couples

    “Unfortunate experience in a beautiful country”

    Here’s the good part. This was our first time visiting Costa Rica and we loved it. At the hotel, there are some hard-working men and women in the restaurants and in housekeeping. At the taxi stand, Mayiza is a jewel and a genuine ambassador for the hotel. Then we run out of positive things to say. Our 11-day “Premium Luxury” here was a terrible vacation. Some of the customer care representatives range from thoughtless and tone-deaf, to outright hostile. The Premium Luxury experience is a joke. And Corporate “policies” are undermining the customer experience instead of supporting it. Two stories among many that are indicative of the quality of stay: Re: “Premium Luxury”. We’re provided a specific phone number to reach PL representatives and they’re supposed to make all our reservations. The number was a) was out of order 50 per cent of the time with a Spanish recording that said nothing we understood, b) they answered 25 per cent of the time and c) when they didn’t answer, the phone defaulted to the front desk where we’re told, “You’re supposed to call your Premium Luxury representatives, not us.” Dinner reservations have to be made on the same day starting at 8 A.M BUT Premium Luxury representatives don’t start work until 8:30 A.M. By that point, the specialty restaurants are either fully booked or have reservations only available at ridiculous times like 6 PM or 9PM. Great PL benefit. Re: customer service. The beach is public so zero service from the hotel and the bar is a hike uphill. No problem. We’re happy to walk up, as were our friends. In fact, our friend volunteered to go get drinks for all four of us. He hiked to the bar, ordered two drinks for each of us, and then asked to borrow a tray with which to carry them. There are only about 1,000 trays on the property after all, but no, he couldn't do that. The bartender couldn’t help him carry them either because Corporate Policy says he can’t go to the beach. Finally, drinks melting everywhere, our friend picked up a small, ugly, plastic pool stool, put the drinks on that and carried it down to us, promising to bring it back. If it isn’t bad enough that he has to do this in the first place, about 10 minutes later, an armed – armed! – security guard comes down the stairs and storms across the beach, a tour representative in his wake like they were preparing for a fight, picks up the stool and goes marching back up the stairs. From soup-to-nuts, this whole experience is so ridiculous it’s hard to articulate. A tray is hard? Really? Nothing can be done to help your customer? And then Security?? We could go on here about the quality of the food, the fact that our King bed was propped up on two double boxsprings that didn't sit evenly so it was like sleeping on a hill for 10 days, shoddy WiFi or that are TripAdvisor top-rated CR tour guide kept getting bared from the property by Security, delaying our tours until we hiked down the property to meet him, but I'm going to wrap up with the experience of the spraying of the bugs. So, we’re sitting on our deck in the afternoon, reading, watching the sunset start, having a drink, relaxing on vacation as vacationers do – and then, suddenly! A man in a face-mask wielding a motorized spray cannon! It sounds like a machine gun meets a lawn mower, and he stands at the edge of our row of rooms, waving frantically for us to get inside and then blasts blue smoke, covering everything the eye can see! This happened on three different afternoons. The first time, we went to the front desk where a representative assured us that they only sprayed twice a week with a chemical – she had no idea what it was – but that isn’t harmful to humans. Now, we’re no friend of Dengue, obviously. If spraying is required, does it really need to be in the middle of the afternoon? And if the answer is yes, then why not send a note to your treasured guests that says “Tomorrow between X and X, we’ll be spraying for mosquitos, so you might want to be at the beach or at the bar or anywhere but on your deck.” Clearly, the whole experience is invasive. The customer reasonably deserves to know what they're breathing. In fact, the third time our afternoon was decimated, we asked a front desk representative for a senior-level contact to state our concerns and ask questions and a surly young man said there might be a manager in tomorrow morning. There was no way to leave a message. Obviously, nobody wants any of this stress on a vacation. We would not recommend this hotel. If you do stay, be prepared to make the best of things yourself and don’t buy into the Premium Luxury upgrade.

    Jean Marie P, Gerente at Occidental Papagayo - Adults only, responded to this review
     Dear Allison We appreciate you reaching out on TripAdvisor to notify us of your concerns related to your recent stay at our Barceló Occidental Papagayo hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Please receive our most sincere apologies for failing to meet your expectations regarding our all inclusive service. We understand reading your review that apparently you were not properly informed about the First Level's schedule, they effectively begin to work from 8 am, is the bar service which stared until 8:30 am, we appreciate your suggestions regarding dinner reservations for our a la carte restaurants. we already informed the First Club Management of the matter and we will look over procedure of the booking of a la carte restaurant to be more efficient.We regret to read that your stay was not according to your expectation. Regarding the staff, we can assure you that measures will be taken; they invite guests to their presentations the time of this meeting depends of the guest interest and questions. We must apologize if they were making you and your friends feel uncomfortable. We would like to tell you that the fumigation in the hotel is established at that time when the mosquitoes begin to emerge, we emphasize that the chemical used is the one suggested by our government to be less harmful to the health of our guests and staff. We can send you this information if you like through e-mail. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind Regards Jean Marie Prudencio General Manager

    Round Indicators
    06/18/2018 Family

    “We love Costa Rica”

    This resort out did our expectations. Every aspect of our trip was over the top because of the staff and facilities. The food is amazing. The bars are fun. The conciers are courteous and helpful. The game room was great and I loved the adults only atmosphere. I wish they had an ATM on site, but I understand why they don't because once you pay, pretty much everything is included. We will definitely go back.

    Jean Marie P, Gerente at Occidental Papagayo - Adults only, responded to this review
     Dear Guest Firstly we would like to thank you for choosing our Barceló Occidental Papagayo hotel for your holidays and for sharing this wonderful feedback of your recent stay among us on TripAdvisor. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. It fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes, as well as a great selection of drinks in our different bars. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind Regards Jean Marie Prudencio General Manager

    Round Indicators
    jmacka664306 Seminole, Florida. 06/15/2018 Couples

    “The place to spend your vacation time!”

    A+ Our overall eight night stay at this resort was far more than what we expected! My wife and I had a very enjoyable stay and hopefully we will someday return to your resort in the very near future! Please relay our appreciation to the staff who serviced our room #2302...thanks!

    Jean Marie P, Gerente at Occidental Papagayo - Adults only, responded to this review
     Dear Guest Thank you very much for taking the time to write such a positive comment regarding your experience at Occidental Papagayo Hotel on TripAdvisor, we are delighted to read that you had a memorable time among us. Also we like to thank you for your kind words about the service you received from our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets, be sure that we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind Regards Jean Marie Prudencio General Manager

    EVALUATION

    Round Indicators

    • june 19 2018
    • Hanover, Maryland

    bjhchester

    “Good times!!!--3rd anniversary”


    This hotel is located in a beautiful area in Costa Rica. Staff, grounds, pool are awesome. Rooms are decent but not fancy. Water pressure is terrible...Beach is small and not something I would swim in. Getting service at the front desk can sometimes take awhile but you are always greeted with a smile. Specialty restaurants are all good. We enjoyed the oriental restaurant as we were able to sit on the floor which was a neat experience. The buffets were all ok. If it's slow enough and the buffet chef hears you have special dietary needs they will offer to make you something special. The buffet chef made us a vegetarian lasagna with no noddles. It was the best entree we had while there! The flies on the bread and food in the buffet really turned me off. I guess they can't help it. I did see grounds keepers spraying for bugs. I don't know if anything can be done about the flies so I tried to eat things that were covered...I'm glad we went in low season as you have to make reservations for the specialty restaurants and from what I hear they sell out quickly when the resort is busy. You can only go to the specialty restaurants 3 times if you stay a week (they have a limit which I have never had in other resorts). They charge for Wi-FI and it's terrible service. Why not give it for free since the service is really bad? I would recommend the massages. Bar and disco are fun! I would recommend the Occidental Papagayo for the person that has basic needs and doesn't mind not being catered to. It's a good resort with nice people. Not fancy but good.


    EVALUATION

    Round Indicators

    • june 18 2018
    • Couples

    BirdIguanaLover

    “¡Pura Vida!”


    Costa Rica is absolutely beautiful. We enjoyed our one week stay here. Only complaints would be that we needed better air conditioning, better water pressure, & the pools close way to early at 7:00pm. Loved our bartender upstairs Davis- he was most awesome! As was our swim up bar bartender Steven and waitress in the buffet Patricia. Now it’s time to talk about Larry. We found Larry our first morning on the beach below our resort. Larry is not an employee of the resort. He gave us plenty of useful knowledge & information about the beach, Costa Rica, etc.. Then let us know he books different tours. No pressure whatsoever. After speaking with him for awhile we decided to book two tours with him. A zip-lining tour & an extreme ATV tour on two different days. Great prices for both and LOVED them! He and his driver Johnny were on time to pick up our party of 5 the day of zip-lining & personally guided us through the zip-lines in the forest at Vandara, this also included a demo of how their moonshine is made, home made coffee & treats, a water slide, volcanic mud, an amazing waterfall, natural hot springs bath, & finished it off with a great lunch. Loved getting to know Larry & Johnny better:) The next day Larry met us all & we were introduced to our extreme ATV tour guide Javip. Fantastic ATV ride/tour through the forest, countryside, & towns. Tons of fun!! Javip was wonderful! Got muddy & loved it:) All in all a fabulous stay in the Guanacaste area & a HUGE THANKS TO LARRY for making our adventures fun & memorable. Gave this review 5 stars due to Davis, Steven, Patricia, Larry, Johnny, & Javip. Look for Larry on the beach you will not be disappointed! ¡PURA VIDA!


    Jean Marie P, Gerente at Occidental Papagayo - Adults only, responded to this review
    Dear Guest We are glad to read that you had a wonderful vacation during your stay here in Occidental Papagayo Hotel. We would also like to say how grateful we are to you for your descriptive review highlighting important features of the resort and activities in the area providing our future guests with useful tips and suggestions that will enhance their vacation experience. Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards Jean Marie Prudencio General Manager

    EVALUATION

    Round Indicators

    • june 18 2018
    • Toronto, Canada
    • Couples

    allyL818LK

    “Unfortunate experience in a beautiful country”


    Here’s the good part. This was our first time visiting Costa Rica and we loved it. At the hotel, there are some hard-working men and women in the restaurants and in housekeeping. At the taxi stand, Mayiza is a jewel and a genuine ambassador for the hotel. Then we run out of positive things to say. Our 11-day “Premium Luxury” here was a terrible vacation. Some of the customer care representatives range from thoughtless and tone-deaf, to outright hostile. The Premium Luxury experience is a joke. And Corporate “policies” are undermining the customer experience instead of supporting it. Two stories among many that are indicative of the quality of stay: Re: “Premium Luxury”. We’re provided a specific phone number to reach PL representatives and they’re supposed to make all our reservations. The number was a) was out of order 50 per cent of the time with a Spanish recording that said nothing we understood, b) they answered 25 per cent of the time and c) when they didn’t answer, the phone defaulted to the front desk where we’re told, “You’re supposed to call your Premium Luxury representatives, not us.” Dinner reservations have to be made on the same day starting at 8 A.M BUT Premium Luxury representatives don’t start work until 8:30 A.M. By that point, the specialty restaurants are either fully booked or have reservations only available at ridiculous times like 6 PM or 9PM. Great PL benefit. Re: customer service. The beach is public so zero service from the hotel and the bar is a hike uphill. No problem. We’re happy to walk up, as were our friends. In fact, our friend volunteered to go get drinks for all four of us. He hiked to the bar, ordered two drinks for each of us, and then asked to borrow a tray with which to carry them. There are only about 1,000 trays on the property after all, but no, he couldn't do that. The bartender couldn’t help him carry them either because Corporate Policy says he can’t go to the beach. Finally, drinks melting everywhere, our friend picked up a small, ugly, plastic pool stool, put the drinks on that and carried it down to us, promising to bring it back. If it isn’t bad enough that he has to do this in the first place, about 10 minutes later, an armed – armed! – security guard comes down the stairs and storms across the beach, a tour representative in his wake like they were preparing for a fight, picks up the stool and goes marching back up the stairs. From soup-to-nuts, this whole experience is so ridiculous it’s hard to articulate. A tray is hard? Really? Nothing can be done to help your customer? And then Security?? We could go on here about the quality of the food, the fact that our King bed was propped up on two double boxsprings that didn't sit evenly so it was like sleeping on a hill for 10 days, shoddy WiFi or that are TripAdvisor top-rated CR tour guide kept getting bared from the property by Security, delaying our tours until we hiked down the property to meet him, but I'm going to wrap up with the experience of the spraying of the bugs. So, we’re sitting on our deck in the afternoon, reading, watching the sunset start, having a drink, relaxing on vacation as vacationers do – and then, suddenly! A man in a face-mask wielding a motorized spray cannon! It sounds like a machine gun meets a lawn mower, and he stands at the edge of our row of rooms, waving frantically for us to get inside and then blasts blue smoke, covering everything the eye can see! This happened on three different afternoons. The first time, we went to the front desk where a representative assured us that they only sprayed twice a week with a chemical – she had no idea what it was – but that isn’t harmful to humans. Now, we’re no friend of Dengue, obviously. If spraying is required, does it really need to be in the middle of the afternoon? And if the answer is yes, then why not send a note to your treasured guests that says “Tomorrow between X and X, we’ll be spraying for mosquitos, so you might want to be at the beach or at the bar or anywhere but on your deck.” Clearly, the whole experience is invasive. The customer reasonably deserves to know what they're breathing. In fact, the third time our afternoon was decimated, we asked a front desk representative for a senior-level contact to state our concerns and ask questions and a surly young man said there might be a manager in tomorrow morning. There was no way to leave a message. Obviously, nobody wants any of this stress on a vacation. We would not recommend this hotel. If you do stay, be prepared to make the best of things yourself and don’t buy into the Premium Luxury upgrade.


    Jean Marie P, Gerente at Occidental Papagayo - Adults only, responded to this review
    Dear Allison We appreciate you reaching out on TripAdvisor to notify us of your concerns related to your recent stay at our Barceló Occidental Papagayo hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Please receive our most sincere apologies for failing to meet your expectations regarding our all inclusive service. We understand reading your review that apparently you were not properly informed about the First Level's schedule, they effectively begin to work from 8 am, is the bar service which stared until 8:30 am, we appreciate your suggestions regarding dinner reservations for our a la carte restaurants. we already informed the First Club Management of the matter and we will look over procedure of the booking of a la carte restaurant to be more efficient.We regret to read that your stay was not according to your expectation. Regarding the staff, we can assure you that measures will be taken; they invite guests to their presentations the time of this meeting depends of the guest interest and questions. We must apologize if they were making you and your friends feel uncomfortable. We would like to tell you that the fumigation in the hotel is established at that time when the mosquitoes begin to emerge, we emphasize that the chemical used is the one suggested by our government to be less harmful to the health of our guests and staff. We can send you this information if you like through e-mail. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind Regards Jean Marie Prudencio General Manager

    EVALUATION

    Round Indicators

    • june 18 2018
    • Family

    “We love Costa Rica”


    This resort out did our expectations. Every aspect of our trip was over the top because of the staff and facilities. The food is amazing. The bars are fun. The conciers are courteous and helpful. The game room was great and I loved the adults only atmosphere. I wish they had an ATM on site, but I understand why they don't because once you pay, pretty much everything is included. We will definitely go back.


    Jean Marie P, Gerente at Occidental Papagayo - Adults only, responded to this review
    Dear Guest Firstly we would like to thank you for choosing our Barceló Occidental Papagayo hotel for your holidays and for sharing this wonderful feedback of your recent stay among us on TripAdvisor. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. It fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes, as well as a great selection of drinks in our different bars. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind Regards Jean Marie Prudencio General Manager

    EVALUATION

    Round Indicators

    • june 15 2018
    • Seminole, Florida
    • Couples

    jmacka664306

    “The place to spend your vacation time!”


    A+ Our overall eight night stay at this resort was far more than what we expected! My wife and I had a very enjoyable stay and hopefully we will someday return to your resort in the very near future! Please relay our appreciation to the staff who serviced our room #2302...thanks!


    Jean Marie P, Gerente at Occidental Papagayo - Adults only, responded to this review
    Dear Guest Thank you very much for taking the time to write such a positive comment regarding your experience at Occidental Papagayo Hotel on TripAdvisor, we are delighted to read that you had a memorable time among us. Also we like to thank you for your kind words about the service you received from our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets, be sure that we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind Regards Jean Marie Prudencio General Manager

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