Barceló Hotel Interiors  Tucancún Beach
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map

Map and location

Avenida Kukulcan, km. 13,5. Lote 24   77500 Cancún, Q. Roo ,   México  


Points of Interest

12 mi Cancun International Airport

4 mi Pok-Ta-Pok golf course (by Robert Trent Jones Jr.)

0 km Tucancún beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Tucancún

4.0/5 Round Indicators
| 7241 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

46% Complete

3333

Very good

30% Complete

2199

Average

13% Complete

974

Poor

6% Complete

435

Very poor

4% Complete

300

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    Round Indicators
    gjergjimahilaj Cleveland, Ohio. 03/18/2019 Friends getaway

    “Average trip, made better by some folks”

    The hotel is overall okay. This was my 4th time in Mexico, all 4 at different resorts, and I have to say, this one has the best entertainment crew. Nacho really took care of me and my friends, and I can say I made a true friend at this resort. He gave us the best deals for clubs, and personally made sure we were having a good time, as well as getting back to the hotel safe. Nacho is an asset for this resort. Julio at la claraboya was also an awesome person, who took good care of us. The food was okay, not to bad, not too good just okay. So were the drinks. I would consider coming back just to see my friend Nacho and the rest of the entertainment crew.
    Round Indicators
    Sarah M Saint Peters, Missouri. 03/18/2019 Friends getaway

    “You get what you pay for”

    I traveled to this resort in March of 2019. Pros: Location, Beach, Affordability, Room AC Cons: Food wait time, Sales pitches, Adult Pool regulation PROS: Beach and Location: Great beach and the location was great as well. Pools: Several pools which was nice so you could have options. AC: The AC in the room was good and we had no issues. Restaurants and Food: 4 restaurants and 2 of them you need reservations for. The other 2 that require no reservations are buffet style restaurants. The food was good but nothing that was spectacular. All of the restaurants you have a waiter/waitress that can bring you drinks, clear your plates, etc. Staff: All of the staff throughout the resort for the most part was very friendly and helpful. Theater: The shows in the theater at night are good and the Michael Jackson show was great! CONS: Food wait time: The biggest issue we had while we were there was when we tried to eat dinner at a buffet one night that does not require reservations. We tried going to the Italian restaurant at 8pm for dinner and there was a wait. We walked to the other restaurant that doesn't require reservations either and that also had a wait. In both restaurants there were open tables. We decided to wait for Italian since we hadn't tried it yet and we didn't get seated until 9pm. Having to wait 45mins-1 hour for food at an all-inclusive resort is a little ridiculous. Both of these restaurants were buffets that did not require reservations so we couldn't get food until we waited. Sales pitches: When we checked in we got a sales pitch to attend a meeting for an hour and a half which we declined. As we walked through the resort and passed through the lobby we got approached a few different times by the staff for the same sales pitch. One of these times we were in line to wait to be seated for dinner. This got pretty frustrating during our stay as we simply wanted to have a good time and not get stopped or bothered by long speeches. We would try to decline several times before the staff stopped. Adult pool regulation: The other con is the regulation of the adult pool. There was one adult pool which was 18+ and was also the pool with the swim up bar. This pool is advertised to be the relaxing pool as one of the other pools is where they play loud music, do the activities, etc. During our stay, one day there was a large group of people at the adult pool that were playing loud music on a speaker, dancing on the bar stools in the pool, being extremely loud, etc. It was disappointing that the resort does not regulate this pool as they advertise as you could visibly see many people annoyed by their actions. While the resort cannot control people's actions they could at least make sure the adult pools stays relaxed for the other guests. Several resort employees walked through the pool during this time and did not do anything. Overall the resort was good but not great. I also think you get what you paid for. By no means was the resort awful and we still had a great vacation. A few minor adjustments with the sales pitches, food wait time and adult pool regulation would have made the resort much much better.
    Round Indicators
    Ann F South Bend, Indiana. 03/17/2019

    “Wonderful Beach!”

    We had a great time at Occidental Tucancun! The beach is amazing at this resort! The pools were very nice. The food overall was good. It varied in quality from day to day. The Mexican restaurant was very good. The seafood restaurant was poor. The buffets were inconsistent, some days they were good and others they were only average.They need to work on keeping the food warm while it is on the buffet. The pancakes and hash browns were cold before you put them on your plate. The omelets were very good. The drink service at the bars was good. The taste consistency of drinks varied from bar to bar. Ismael at the main pool made the best frozen margaritas! If you ordered a frozen margarita at the other pool bars it wasn't very good.The night time entertainment was lacking. They had a couple of good shows. Tucancun did not have a sports bar or dance club type bar, so other than going to the show there isn't much to do at the hotel in the evening. Overall we enjoyed our stay and thought the beach was really nice!

    AlvaroAntonio2018, Gerente at Occidental Tucancun, responded to this review
     Thank you for sharing your opinion about the hotel. In fact, from what you describe, it seems that some aspects of your stay did not meet our usual service standards; Please accept our sincerest apologies for not making your stay with us a perfect moment of relaxation and we greatly appreciate that you have taken time to let us know. You can be sure that your comments will be taken into consideration and that they will help us improve our services. Once again, thank you for your time and comments about inconsistent food service, we hope that Occidental Tucancún will continue to be an option for your next vacation and that we will have the opportunity to restore your faith in our Best Regards

    Round Indicators
    emilyandscott2019 03/15/2019 Couples

    “Amazing staff (especially Jair), all so helpful and friendly!”

    Great stay at Occidental Tucancun. Food was great - we recommend having lunch at the buffet upstairs (Mirador), and dinner at the Italian restaurant (Trattoria) - they make fresh pasta and it was delicious! Jair was SUPER welcoming, he actually gets to know everyone's name which means a lot, and really does a good job as sort of a social coordinator both at the pools and shows! Carlos at the front desk was also very helpful and remembered our names even after 5 days, very impressive! Thanks to Jair and Carlos!

    AlvaroAntonio2018, Gerente at Occidental Tucancun, responded to this review
     Hello Emily & Scott We appreciate the time spent sharing your vacation experience at our hotel and appreciate your kind recommendation to TripAdvisor readers. We were very pleased to know that your stay was very good, thank you very much for select us. Thank you for your comments about Jair, he is really happy to attend our guess. We hope to have the great pleasure of receiving you on your next visit. Best regards Alvaro Lopez

    Round Indicators
    Margaret M 03/15/2019 Friends getaway

    “Best Trip Ever!”

    Really enjoyed our stay at the occidental! Great activities and good food. Recommend getting reservations at the a la carts restaurants and the italian buffet is great! Jair made our trip super fun! He did a great water aerobics show. Michael Jackson show is a must see.

    AlvaroAntonio2018, Gerente at Occidental Tucancun, responded to this review
     hello Margaret, We appreciate the time spent sharing your vacation experience at our hotel and appreciate your kind recommendation to TripAdvisor readers. We would also like to thank you for pointing out the good value for money of our hotel as we always strive to ensure the best price for our customers. We hope to have the great pleasure of receiving you on your next visit. Best regards.

    EVALUATION

    Round Indicators

    • march 18 2019
    • Cleveland, Ohio
    • Friends getaway

    gjergjimahilaj

    “Average trip, made better by some folks”


    The hotel is overall okay. This was my 4th time in Mexico, all 4 at different resorts, and I have to say, this one has the best entertainment crew. Nacho really took care of me and my friends, and I can say I made a true friend at this resort. He gave us the best deals for clubs, and personally made sure we were having a good time, as well as getting back to the hotel safe. Nacho is an asset for this resort. Julio at la claraboya was also an awesome person, who took good care of us. The food was okay, not to bad, not too good just okay. So were the drinks. I would consider coming back just to see my friend Nacho and the rest of the entertainment crew.


    EVALUATION

    Round Indicators

    • march 18 2019
    • Saint Peters, Missouri
    • Friends getaway

    Sarah M

    “You get what you pay for”


    I traveled to this resort in March of 2019. Pros: Location, Beach, Affordability, Room AC Cons: Food wait time, Sales pitches, Adult Pool regulation PROS: Beach and Location: Great beach and the location was great as well. Pools: Several pools which was nice so you could have options. AC: The AC in the room was good and we had no issues. Restaurants and Food: 4 restaurants and 2 of them you need reservations for. The other 2 that require no reservations are buffet style restaurants. The food was good but nothing that was spectacular. All of the restaurants you have a waiter/waitress that can bring you drinks, clear your plates, etc. Staff: All of the staff throughout the resort for the most part was very friendly and helpful. Theater: The shows in the theater at night are good and the Michael Jackson show was great! CONS: Food wait time: The biggest issue we had while we were there was when we tried to eat dinner at a buffet one night that does not require reservations. We tried going to the Italian restaurant at 8pm for dinner and there was a wait. We walked to the other restaurant that doesn't require reservations either and that also had a wait. In both restaurants there were open tables. We decided to wait for Italian since we hadn't tried it yet and we didn't get seated until 9pm. Having to wait 45mins-1 hour for food at an all-inclusive resort is a little ridiculous. Both of these restaurants were buffets that did not require reservations so we couldn't get food until we waited. Sales pitches: When we checked in we got a sales pitch to attend a meeting for an hour and a half which we declined. As we walked through the resort and passed through the lobby we got approached a few different times by the staff for the same sales pitch. One of these times we were in line to wait to be seated for dinner. This got pretty frustrating during our stay as we simply wanted to have a good time and not get stopped or bothered by long speeches. We would try to decline several times before the staff stopped. Adult pool regulation: The other con is the regulation of the adult pool. There was one adult pool which was 18+ and was also the pool with the swim up bar. This pool is advertised to be the relaxing pool as one of the other pools is where they play loud music, do the activities, etc. During our stay, one day there was a large group of people at the adult pool that were playing loud music on a speaker, dancing on the bar stools in the pool, being extremely loud, etc. It was disappointing that the resort does not regulate this pool as they advertise as you could visibly see many people annoyed by their actions. While the resort cannot control people's actions they could at least make sure the adult pools stays relaxed for the other guests. Several resort employees walked through the pool during this time and did not do anything. Overall the resort was good but not great. I also think you get what you paid for. By no means was the resort awful and we still had a great vacation. A few minor adjustments with the sales pitches, food wait time and adult pool regulation would have made the resort much much better.


    EVALUATION

    Round Indicators

    • march 17 2019
    • South Bend, Indiana

    Ann F

    “Wonderful Beach!”


    We had a great time at Occidental Tucancun! The beach is amazing at this resort! The pools were very nice. The food overall was good. It varied in quality from day to day. The Mexican restaurant was very good. The seafood restaurant was poor. The buffets were inconsistent, some days they were good and others they were only average.They need to work on keeping the food warm while it is on the buffet. The pancakes and hash browns were cold before you put them on your plate. The omelets were very good. The drink service at the bars was good. The taste consistency of drinks varied from bar to bar. Ismael at the main pool made the best frozen margaritas! If you ordered a frozen margarita at the other pool bars it wasn't very good.The night time entertainment was lacking. They had a couple of good shows. Tucancun did not have a sports bar or dance club type bar, so other than going to the show there isn't much to do at the hotel in the evening. Overall we enjoyed our stay and thought the beach was really nice!


    AlvaroAntonio2018, Gerente at Occidental Tucancun, responded to this review
     Thank you for sharing your opinion about the hotel. In fact, from what you describe, it seems that some aspects of your stay did not meet our usual service standards; Please accept our sincerest apologies for not making your stay with us a perfect moment of relaxation and we greatly appreciate that you have taken time to let us know. You can be sure that your comments will be taken into consideration and that they will help us improve our services. Once again, thank you for your time and comments about inconsistent food service, we hope that Occidental Tucancún will continue to be an option for your next vacation and that we will have the opportunity to restore your faith in our Best Regards

    EVALUATION

    Round Indicators

    • march 15 2019
    • Couples

    emilyandscott2019

    “Amazing staff (especially Jair), all so helpful and friendly!”


    Great stay at Occidental Tucancun. Food was great - we recommend having lunch at the buffet upstairs (Mirador), and dinner at the Italian restaurant (Trattoria) - they make fresh pasta and it was delicious! Jair was SUPER welcoming, he actually gets to know everyone's name which means a lot, and really does a good job as sort of a social coordinator both at the pools and shows! Carlos at the front desk was also very helpful and remembered our names even after 5 days, very impressive! Thanks to Jair and Carlos!


    AlvaroAntonio2018, Gerente at Occidental Tucancun, responded to this review
    Hello Emily & Scott We appreciate the time spent sharing your vacation experience at our hotel and appreciate your kind recommendation to TripAdvisor readers. We were very pleased to know that your stay was very good, thank you very much for select us. Thank you for your comments about Jair, he is really happy to attend our guess. We hope to have the great pleasure of receiving you on your next visit. Best regards Alvaro Lopez

    EVALUATION

    Round Indicators

    • march 15 2019
    • Friends getaway

    Margaret M

    “Best Trip Ever!”


    Really enjoyed our stay at the occidental! Great activities and good food. Recommend getting reservations at the a la carts restaurants and the italian buffet is great! Jair made our trip super fun! He did a great water aerobics show. Michael Jackson show is a must see.


    AlvaroAntonio2018, Gerente at Occidental Tucancun, responded to this review
    hello Margaret, We appreciate the time spent sharing your vacation experience at our hotel and appreciate your kind recommendation to TripAdvisor readers. We would also like to thank you for pointing out the good value for money of our hotel as we always strive to ensure the best price for our customers. We hope to have the great pleasure of receiving you on your next visit. Best regards.

    Barceló Hotel Pool  Tucancún Beach

    Occidental Tucancún, an all-inclusive paradise in Cancún.

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