Barceló Hotel Interiors  Tucancún Beach
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Occidental Tucancún

Avenida Kukulcan, km. 13,5. Lote 24   77500 Cancún, Q. Roo ,   México  


Points of Interest

12 mi Cancun International Airport

4 mi Pok-Ta-Pok golf course (by Robert Trent Jones Jr.)

0 km Tucancún beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Tucancún

4.0/5 Round Indicators
| 6241 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

43% Complete

2702

Very good

31% Complete

1977

Average

14% Complete

883

Poor

6% Complete

400

Very poor

4% Complete

279

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    Round Indicators
    Julia S 07/15/2018 Couples

    “Nice”

    We loved the facility. The pool was great!!! Staff was fun. Games were a blast. Drinks were delicious. Check out day was a nightmare - our airport pickup was scheduled for 10am and they called our room at 8am while we were packing and told us if we didn’t check out now that we wouldn’t have a ride to the airport. Rushed downstairs and waited 2 hours for our shuttle after being rushed early in the morning. Additionally, we kept tabs on our resort credit every day by checking with the front desk, yet still had to pay over a hundred bucks surprisingly when checking out. The front desk staff began speaking about us poorly in Spanish (which we both understood) when we questioned what was going on. We were appalled. If we could erase our experience on check out day, we would visit again in a heartbeat. Unfortunately, I think we will shop around for somewhere different. We go to Cancun for 2 weeks every summer. Really wish we would have found a regular resort to stay at each time.
    Round Indicators
    Idelmis Miami, Florida. 07/13/2018 Family

    “It was very good trip. But The Hotel needs to do some improvement to get the really 4 start”

    The room was Dripping from the roof, also in El mirador Restaurant was Dripping the food was poor quality no variety. The pool area and Beach was awsome, the entertainment was very poor only Bingo in the pool area.

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear idelmis: First of all, we would like to thank you for taking the time to share your impressions of your recent stay at our hotel. It is only through opinions like yours that we are able to maintain and improve the service we offer our clients. Once again, thank you for your visit and constructive criticism, we hope you had a good trip back home and we would like to have the pleasure of welcoming you back to our hotels, ensuring our best intentions at all times. Best regards, Paulina Arroyo Management Assistant.

    Round Indicators
    Dony S 07/12/2018 Couples

    “Great place”

    Loved this place. The location was great. The service was great. The staff was so friendly. I want to give a huge shout out to Filiberto that worked in the all you can eat buffet by the entrance. He was very hospitable and i admired his hard work. Our room was great we had a view of the lagoon and the beach. I definitely recommend coming to this hotel.

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Dony S: We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you have enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to ensure that we offer a high quality service and a different and memorable experience. We hope to have the pleasure of receiving you on your next visit to Cancun. Best Regards, Paulina Arroyo Management Assistant.

    Round Indicators
    07/09/2018 Family

    “Adis Garcia”

    Service - bars very good, Restaurants- Mexico Lindo is the best Cleanliness - towels need to be replaced Air conditioner do not work properly (my room) Food excellent Tours excelents Excellent entertainment

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Estimado Huésped: En primer lugar, nos gustaría agradecerle que eligiera nuestro hotel para sus vacaciones y por la opinión que compartió, estamos encantados de saber su opinión sobre su estancia. Nos encantaría ser sus anfitriones en su próxima visita a Cancún. Saludos Cordiales, Paulina Arroyo Asistente de Gerencia.

    Round Indicators
    DRoz2018 Fayetteville, North Carolina. 07/08/2018 Family

    “Great value”

    This hotel was a great value. The all-inclusive was the way to go. Food was good and the Mexican restaurant was great. All the staff were very friendly and helpful. The beach was not great due to kelp on the beach and in the water. The pools and pool bars were above expectations. I had a great trip and will stay here again in the future.

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear DRoz2018: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that you enjoyed your vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • july 15 2018
    • Couples

    Julia S

    “Nice”


    We loved the facility. The pool was great!!! Staff was fun. Games were a blast. Drinks were delicious. Check out day was a nightmare - our airport pickup was scheduled for 10am and they called our room at 8am while we were packing and told us if we didn’t check out now that we wouldn’t have a ride to the airport. Rushed downstairs and waited 2 hours for our shuttle after being rushed early in the morning. Additionally, we kept tabs on our resort credit every day by checking with the front desk, yet still had to pay over a hundred bucks surprisingly when checking out. The front desk staff began speaking about us poorly in Spanish (which we both understood) when we questioned what was going on. We were appalled. If we could erase our experience on check out day, we would visit again in a heartbeat. Unfortunately, I think we will shop around for somewhere different. We go to Cancun for 2 weeks every summer. Really wish we would have found a regular resort to stay at each time.


    EVALUATION

    Round Indicators

    • july 13 2018
    • Miami, Florida
    • Family

    Idelmis

    “It was very good trip. But The Hotel needs to do some improvement to get the really 4 start”


    The room was Dripping from the roof, also in El mirador Restaurant was Dripping the food was poor quality no variety. The pool area and Beach was awsome, the entertainment was very poor only Bingo in the pool area.


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear idelmis: First of all, we would like to thank you for taking the time to share your impressions of your recent stay at our hotel. It is only through opinions like yours that we are able to maintain and improve the service we offer our clients. Once again, thank you for your visit and constructive criticism, we hope you had a good trip back home and we would like to have the pleasure of welcoming you back to our hotels, ensuring our best intentions at all times. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • july 12 2018
    • Couples

    Dony S

    “Great place”


    Loved this place. The location was great. The service was great. The staff was so friendly. I want to give a huge shout out to Filiberto that worked in the all you can eat buffet by the entrance. He was very hospitable and i admired his hard work. Our room was great we had a view of the lagoon and the beach. I definitely recommend coming to this hotel.


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Dony S: We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you have enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to ensure that we offer a high quality service and a different and memorable experience. We hope to have the pleasure of receiving you on your next visit to Cancun. Best Regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • july 9 2018
    • Family

    “Adis Garcia”


    Service - bars very good, Restaurants- Mexico Lindo is the best Cleanliness - towels need to be replaced Air conditioner do not work properly (my room) Food excellent Tours excelents Excellent entertainment


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Estimado Huésped: En primer lugar, nos gustaría agradecerle que eligiera nuestro hotel para sus vacaciones y por la opinión que compartió, estamos encantados de saber su opinión sobre su estancia. Nos encantaría ser sus anfitriones en su próxima visita a Cancún. Saludos Cordiales, Paulina Arroyo Asistente de Gerencia.

    EVALUATION

    Round Indicators

    • july 8 2018
    • Fayetteville, North Carolina
    • Family

    DRoz2018

    “Great value”


    This hotel was a great value. The all-inclusive was the way to go. Food was good and the Mexican restaurant was great. All the staff were very friendly and helpful. The beach was not great due to kelp on the beach and in the water. The pools and pool bars were above expectations. I had a great trip and will stay here again in the future.


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear DRoz2018: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that you enjoyed your vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

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