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Barceló Hotel Interiors  Tucancún Beach
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Map and location

Avenida Kukulcan, km. 13,5. Lote 24   77500 Cancún, Q. Roo ,   México  


Points of Interest

12 mi Cancún International Airport

4 mi Pok-Ta-Pok golf course (by Robert Trent Jones Jr.)

0 km Tucancún beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Tucancún

4.0/5 Round Indicators
| 8031 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

47% Complete

3850

Very good

29% Complete

2368

Average

12% Complete

1026

Poor

5% Complete

458

Very poor

4% Complete

329

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    Round Indicators
    Rewatts12 09/17/2019 Friends getaway

    “Great time, great staff!”

    Two of my friends and I had the pleasure of staying for a week and it was honestly a great time! I had to come a day later than my other 2 friends and they were out for the day when I arrived but told me they gave my name and picture to Will Alvez. The hotel was packed and it was very busy when I arrived but Will picked me out immediately and was able to help me with everything I needed! When I was done checking in I couldn’t get a key for my room because the machine was broken (not an issue as the next time I went back an hour or so later I was able to get a key). I was then planning to just go to the restroom and change but Will was able to take me and my luggage to my room and let me in. From what I know, he helped my friends the day before as well! He continued to be helpful throughout the week with recommendations and any questions we had! He was also super helpful the day we left when there was a mix up with our travel arrangements. We love Will! Thanks so much! Eddy Criollo, one of the bartenders, was seriously the best!!! He was super friendly and made by far the best drinks out of any of the bartenders. He’s honestly one of the best bartenders I’ve ever interacted with! His drink making skills and service are second to none! Everyone needs and Eddy in their life! Love you Eddy! On my next trip to Cancun, I’d love to stay again! Thanks!!!

    occidentalhotel, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Rewatts12: We would like to express our gratitude for the comments you have made about your recent visit, since they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation. We hope to have the great pleasure of receiving your visit again. Best regards,

    Round Indicators
    Paradise709252 09/15/2019 Family

    “Vacations!!”

    great place and friendly staff, really enjoyed the pool and the beach. Only thing is that I would like to see more quality if the food specially the Mexican restaurant it was sad that being in Mexico the food wasn't up to the level of the establishment.,

    occidentalhotel, Asistente de gerencia at Occidental Tucancun, responded to this review
     Dear Paradise709252: Thank you very much for your comments and take the time to make them, we are glad to know that you enjoyed your stay with us and that you had a wonderful vacation. On the other hand, we appreciate that you let us know about the areas of opportunity that we have in order to work in them and thus improve the experience of our guests. We hope to have the opportunity to welcome you again, kind regards.

    Round Indicators
    EINVAN 09/15/2019 Family

    “All Inclusive?”

    I have stayed at 5 different all-inclusive hotels in Cancun and in Playa Del Carmen. I do not mind giving good tips to the servers when they do something extra specials for me. However, it was my first time that I had to pay for the Wi-Fi and for steaks. It did not sound like all-inclusive to me.

    occidentalhotel, Asistente de gerencia at Occidental Tucancun, responded to this review
     Dear EINVAN: We appreciate your comments and what we have taken the realization time, help us to observe the details that we do not allow our guests to obtain a pleasant experience and to work the areas of opportunity we have. We hope to have the opportunity to receive it again in order to offer you a better experience with us. Kind regards.

    Round Indicators
    kdmorgan12 Kaneohe, Hawaii. 09/14/2019 Solo travel

    “Ok good price”

    The views and location of this hotel are incredible, the food was not very good at all. Didnt like the mystery shampoo and conditioner in a pump in the shower, Very hot in the lobby area as well as the halls and elevators. Beach was nice. Pool could use some cold water.

    occidentalhotel, Asistente de gerencia at Occidental Tucancun, responded to this review
     Dear kdmorgan12: Thank you for your comments and take the time to make them, they certainly help us to work in our areas of opportunity to be able to offer our guests a better experience. We hope to receive it again and meet your expectations properly. Kind regards.

    Round Indicators
    Leticia_Lee503 09/11/2019 Family

    “Family Vacation”

    Occidental Tucancun great place to stay. Staff was friendly and provided great service. We booked 4 family suites for 17 people : Family Suites are amazing- close to the pool, steps away from the beach.

    occidentalhotel, Asistente de gerencia at Occidental Tucancun, responded to this review
     Thank you very much for your kind comments, we are glad to know that you enjoyed your stay with us, we hope to be your choice for your next vacation, kind regards.

    EVALUATION

    Round Indicators

    • september 17 2019
    • Friends getaway

    Rewatts12

    “Great time, great staff!”


    Two of my friends and I had the pleasure of staying for a week and it was honestly a great time! I had to come a day later than my other 2 friends and they were out for the day when I arrived but told me they gave my name and picture to Will Alvez. The hotel was packed and it was very busy when I arrived but Will picked me out immediately and was able to help me with everything I needed! When I was done checking in I couldn’t get a key for my room because the machine was broken (not an issue as the next time I went back an hour or so later I was able to get a key). I was then planning to just go to the restroom and change but Will was able to take me and my luggage to my room and let me in. From what I know, he helped my friends the day before as well! He continued to be helpful throughout the week with recommendations and any questions we had! He was also super helpful the day we left when there was a mix up with our travel arrangements. We love Will! Thanks so much! Eddy Criollo, one of the bartenders, was seriously the best!!! He was super friendly and made by far the best drinks out of any of the bartenders. He’s honestly one of the best bartenders I’ve ever interacted with! His drink making skills and service are second to none! Everyone needs and Eddy in their life! Love you Eddy! On my next trip to Cancun, I’d love to stay again! Thanks!!!


    occidentalhotel, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Rewatts12: We would like to express our gratitude for the comments you have made about your recent visit, since they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation. We hope to have the great pleasure of receiving your visit again. Best regards,

    EVALUATION

    Round Indicators

    • september 15 2019
    • Family

    Paradise709252

    “Vacations!!”


    great place and friendly staff, really enjoyed the pool and the beach. Only thing is that I would like to see more quality if the food specially the Mexican restaurant it was sad that being in Mexico the food wasn't up to the level of the establishment.,


    occidentalhotel, Asistente de gerencia at Occidental Tucancun, responded to this review
    Dear Paradise709252: Thank you very much for your comments and take the time to make them, we are glad to know that you enjoyed your stay with us and that you had a wonderful vacation. On the other hand, we appreciate that you let us know about the areas of opportunity that we have in order to work in them and thus improve the experience of our guests. We hope to have the opportunity to welcome you again, kind regards.

    EVALUATION

    Round Indicators

    • september 15 2019
    • Family

    EINVAN

    “All Inclusive?”


    I have stayed at 5 different all-inclusive hotels in Cancun and in Playa Del Carmen. I do not mind giving good tips to the servers when they do something extra specials for me. However, it was my first time that I had to pay for the Wi-Fi and for steaks. It did not sound like all-inclusive to me.


    occidentalhotel, Asistente de gerencia at Occidental Tucancun, responded to this review
    Dear EINVAN: We appreciate your comments and what we have taken the realization time, help us to observe the details that we do not allow our guests to obtain a pleasant experience and to work the areas of opportunity we have. We hope to have the opportunity to receive it again in order to offer you a better experience with us. Kind regards.

    EVALUATION

    Round Indicators

    • september 14 2019
    • Kaneohe, Hawaii
    • Solo travel

    kdmorgan12

    “Ok good price”


    The views and location of this hotel are incredible, the food was not very good at all. Didnt like the mystery shampoo and conditioner in a pump in the shower, Very hot in the lobby area as well as the halls and elevators. Beach was nice. Pool could use some cold water.


    occidentalhotel, Asistente de gerencia at Occidental Tucancun, responded to this review
    Dear kdmorgan12: Thank you for your comments and take the time to make them, they certainly help us to work in our areas of opportunity to be able to offer our guests a better experience. We hope to receive it again and meet your expectations properly. Kind regards.

    EVALUATION

    Round Indicators

    • september 11 2019
    • Family

    Leticia_Lee503

    “Family Vacation”


    Occidental Tucancun great place to stay. Staff was friendly and provided great service. We booked 4 family suites for 17 people : Family Suites are amazing- close to the pool, steps away from the beach.


    occidentalhotel, Asistente de gerencia at Occidental Tucancun, responded to this review
    Thank you very much for your kind comments, we are glad to know that you enjoyed your stay with us, we hope to be your choice for your next vacation, kind regards.

    Barceló Hotel Pool  Tucancún Beach

    Occidental Tucancún, an all-inclusive paradise in Cancún.

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