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Barceló Hotel Interiors  Tucancún Beach
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Map and location

Avenida Kukulcan, km. 13,5. Lote 24   77500 Cancún, Q. Roo ,   México  


Points of Interest

12 mi Cancún International Airport

4 mi Pok-Ta-Pok golf course (by Robert Trent Jones Jr.)

0 km Tucancún beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Tucancún

4.0/5 Round Indicators
| 7901 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

47% Complete

3764

Very good

29% Complete

2336

Average

12% Complete

1020

Poor

5% Complete

455

Very poor

4% Complete

326

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    Round Indicators
    AquibDholasania 08/18/2019 Family

    “Awesome staff and hotel!”

    Maria and Ignacio were awesome helping us check in!! Come visit this hotel to have a great time! These two lovely receptionist helped us get whatever we needed! Occidental Tucancun is a great place to come!
    Round Indicators
    Gladis E 08/16/2019 Family

    “Services”

    Everything was great check in and check out staff need to work on their customer service. The weightiers were awesome at all restaurants. Cleaning lady was very friendly and did whatever we asked and needed at all times ie. Towels sheets etc. Second time staying there. Only thing is check in and checkout need to work on their customer service as i said before.

    occidentalhotel, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Gladis E: We are glad to know that your stay with us was pleasant and that we were able to meet your expectations, your observations about the service at the reception will be immediately transmitted to the person in charge of the area for your knowledge. We hope to have the great pleasure of receiving your visit again. Best regards,

    Round Indicators
    toby s 08/16/2019 Family

    “Vacations at Cancun!!!”

    I like Jair as he involves people of a every age in the activities in the resort he is also very inviting to people who have arrived and makes the activities more inclusive.Tye beach was beautiful and it was located next to 2 malls so there’s many things to do inside and outside of he resort

    occidentalhotel, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear toby s: Thank you very much for your wonderful comments on TripAdvisor, we are delighted that you enjoyed your stay with us. We hope to have the great pleasure of receiving your visit again at our facilities. Best regards,

    Round Indicators
    Mike A 08/16/2019 Friends getaway

    “Amazing time and in here”

    It is a beautiful resort with white sand beach and a very charismatic , amazing staff but outstanding Jair Silva from the animation team, he was the best ( he spoke to us in the English and French that’s amazing ) and he always make us have an amazing time.The restaurant Claraboya was amazing also the Italian was good, but we didn’t t enjoyed the Mexican restaurant that much. Definitely will come back!!!

    occidentalhotel, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Mike A: Apreciamos el tiempo dedicado a compartir su experiencia vacacional en nuestro hotel y agradecemos su amable recomendación a los lectores de TripAdvisor. Nos encantaría tener el enorme placer de recibir su visita nuevamente y pueda seguir disfrutando de nuestras instalaciones y servicios. Saludos Cordiales,

    Round Indicators
    Ethan S 08/15/2019 Family

    “Great Family Trip”

    Good service, Great Pool and good activities lead by Jair and his team. The food is good with plenty of choices and the rooms are tidy. The hotel is right on the beach with spacious lobbies and lots o activities to keep the children busy.

    occidentalhotel, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Ethan S: We appreciate the time spent sharing your vacation experience at our hotel and we appreciate your kind recommendation to TripAdvisor readers. We hope you give us the opportunity to receive your visit again. Best regards,

    EVALUATION

    Round Indicators

    • august 18 2019
    • Family

    AquibDholasania

    “Awesome staff and hotel!”


    Maria and Ignacio were awesome helping us check in!! Come visit this hotel to have a great time! These two lovely receptionist helped us get whatever we needed! Occidental Tucancun is a great place to come!


    EVALUATION

    Round Indicators

    • august 16 2019
    • Family

    Gladis E

    “Services”


    Everything was great check in and check out staff need to work on their customer service. The weightiers were awesome at all restaurants. Cleaning lady was very friendly and did whatever we asked and needed at all times ie. Towels sheets etc. Second time staying there. Only thing is check in and checkout need to work on their customer service as i said before.


    occidentalhotel, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Gladis E: We are glad to know that your stay with us was pleasant and that we were able to meet your expectations, your observations about the service at the reception will be immediately transmitted to the person in charge of the area for your knowledge. We hope to have the great pleasure of receiving your visit again. Best regards,

    EVALUATION

    Round Indicators

    • august 16 2019
    • Family

    toby s

    “Vacations at Cancun!!!”


    I like Jair as he involves people of a every age in the activities in the resort he is also very inviting to people who have arrived and makes the activities more inclusive.Tye beach was beautiful and it was located next to 2 malls so there’s many things to do inside and outside of he resort


    occidentalhotel, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear toby s: Thank you very much for your wonderful comments on TripAdvisor, we are delighted that you enjoyed your stay with us. We hope to have the great pleasure of receiving your visit again at our facilities. Best regards,

    EVALUATION

    Round Indicators

    • august 16 2019
    • Friends getaway

    Mike A

    “Amazing time and in here”


    It is a beautiful resort with white sand beach and a very charismatic , amazing staff but outstanding Jair Silva from the animation team, he was the best ( he spoke to us in the English and French that’s amazing ) and he always make us have an amazing time.The restaurant Claraboya was amazing also the Italian was good, but we didn’t t enjoyed the Mexican restaurant that much. Definitely will come back!!!


    occidentalhotel, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Mike A: Apreciamos el tiempo dedicado a compartir su experiencia vacacional en nuestro hotel y agradecemos su amable recomendación a los lectores de TripAdvisor. Nos encantaría tener el enorme placer de recibir su visita nuevamente y pueda seguir disfrutando de nuestras instalaciones y servicios. Saludos Cordiales,

    EVALUATION

    Round Indicators

    • august 15 2019
    • Family

    Ethan S

    “Great Family Trip”


    Good service, Great Pool and good activities lead by Jair and his team. The food is good with plenty of choices and the rooms are tidy. The hotel is right on the beach with spacious lobbies and lots o activities to keep the children busy.


    occidentalhotel, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Ethan S: We appreciate the time spent sharing your vacation experience at our hotel and we appreciate your kind recommendation to TripAdvisor readers. We hope you give us the opportunity to receive your visit again. Best regards,

    Barceló Hotel Pool  Tucancún Beach

    Occidental Tucancún, an all-inclusive paradise in Cancún.

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