Barceló Hotel Interiors  Tucancún Beach
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Avenida Kukulcan, km. 13,5. Lote 24   77500 Cancún, Q. Roo ,   México  


Points of Interest

12 mi Cancun International Airport

4 mi Pok-Ta-Pok golf course (by Robert Trent Jones Jr.)

0 km Tucancún beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Tucancún

4.0/5 Round Indicators
| 6481 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Excellent

44% Complete

2858

Very good

31% Complete

2020

Average

14% Complete

908

Poor

6% Complete

412

Very poor

4% Complete

283

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    Round Indicators
    Jiyoung33 Philadelphia, Pennsylvania. 09/22/2018 Friends getaway

    “No big complaints. Grateful for our time spent here and the wonderful sweet staff.”

    Overall positive experience. Many pplComplain about the small food variety. My girlfriend and I were completely satisfied. Some people simply have unrealistic expectations and dont know how to be thankful for the all inclusive services occidental does provide. I would stay here again.

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Jiyoung33: We appreciate your opinion about your vacation at our hotel; The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy that the hotel and the employees were able to meet your expectations during your stay. Best regards. Paulina Arroyo Management Assistant.

    Round Indicators
    wessue Shawnee, Oklahoma. 09/21/2018 Friends getaway

    “A very nice stay.”

    A very nice resort with clean rooms/and facilities. Check-in and out were amazingly fast. The service was great especially the manager Mr Alvaro and Diana, Ruby, and our concierge Ms Lourdes. They all helped me with a small problem of a lost bag and found it intact and returned to me. The entertainment was excellent and very professional. A different show every night. The food was just OK, but everyone has different tastes. There was enough variety that you could something you liked. I do highly recommend this resort.

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear wessue: We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you have enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to ensure that we offer a high quality service and a different and memorable experience. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    Round Indicators
    Conrod J 09/20/2018 Couples

    “Cool”

    I stayed for 7 days and the food and the staff was good. Especially the entertainment staff... Billy, Xavier and Eli they were very engaging, helpful and organised with the daily activities. obdulia was also helpful in the nights for dinner. Overall the stay was a great, I would recommend to everyone.

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Conrod J: Thank you very much for your wonderful comments on TripAdvisor, we are delighted that you enjoyed your stay with us. We are delighted that you enjoyed the entertainment program organized by our team of professionals, as well as your kindness and enthusiasm. They make sure that all the guests join in the daily activities so they can have memorable moments with each other. We will certainly share your congratulations with the entire team. Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we hope to be able to serve you again soon. Best regards, Paulina Arroyo Management Assistant.

    Round Indicators
    chynaNewcasle newcasle. 09/20/2018 Friends getaway

    “Lovely place ”

    I have just came back from occidental tucancun last week i went with friends we all had our own rooms my sister's room didn't have a balcony so she went back to reception and they sorted out a new room with a balcony for her, they were very nice about it with the exception of one older lady who was very grumpy and unpleasant. There is no free WiFi in reception that was my only grump. The food in the buffet restaurants was really nice and plenty of choice , fish restaurant very nice ,we missed the Mexican because each time we tried to book it wasn't open that day ,we should have checked earlier ! We tried the Italian and none of us thought it was very good maybe we picked a bad day .The drinks were weak at first but after the barmen got to recognise us some of them gave us the stronger spirits but a least it stopped us getting bad hangovers ! We found all the staff very nice and friendly and we met people there who came on holiday to the same place on a regular basis so that speaks for itself . There are plenty of places to lie and relax with plenty of sunbeds and parasols, great pools and the family pool has activities during the day . There was a lot of seaweed in the sea and being washed up on the beach but that was because of the bad weather they had in another country being washed in ,but that didn't stop us going in and it was bit wild at times but still nice. The rooms were lovely with plenty of little extras , beds and pillows very comfortable and it was cleaned every day and anything you had used was topped up such as coffee and items out of the fridge. Overall this hotel is really good and I will definitely be returning it was our first time in Mexico and it won't be our last I think we will be regular visitors to this hotel in future.

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear chynaNewcasle: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that you enjoyed your vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We hope to have the pleasure of receiving you on your next visit to Cancun. Saludos Cordiales, Paulina Arroyo Asistente de Gerencia.

    Round Indicators
    Mark S Tallahassee, Florida. 09/20/2018 Family

    “Extended stay.”

    I stayed for about 12 days. I had a nice stay. I was surprised how little music there was outside around the pool areas. When I asked management why that was, they told me that the experience they want to provide the guests as a calm relaxing experience. I get that sometimes when people go on vacation they want to quiet retreat, maybe they should designate an area for that. But when having drinks at the bar by the pool only seems suitable to have music bumping all day and into the night. The service is great, make sure you tip well. As far as bartenders go, Alberto Martinez was the dude.

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Mark S: We are always pleased to know that our guests have returned to their homes with great memories of their holidays and we are very grateful for the time and effort that has been dedicated in sharing their personal experience in the hotel. We hope to have the pleasure of welcoming you on your next visit to Cancun. Best Regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • september 22 2018
    • Philadelphia, Pennsylvania
    • Friends getaway

    Jiyoung33

    “No big complaints. Grateful for our time spent here and the wonderful sweet staff.”


    Overall positive experience. Many pplComplain about the small food variety. My girlfriend and I were completely satisfied. Some people simply have unrealistic expectations and dont know how to be thankful for the all inclusive services occidental does provide. I would stay here again.


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Jiyoung33: We appreciate your opinion about your vacation at our hotel; The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy that the hotel and the employees were able to meet your expectations during your stay. Best regards. Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • september 21 2018
    • Shawnee, Oklahoma
    • Friends getaway

    wessue

    “A very nice stay.”


    A very nice resort with clean rooms/and facilities. Check-in and out were amazingly fast. The service was great especially the manager Mr Alvaro and Diana, Ruby, and our concierge Ms Lourdes. They all helped me with a small problem of a lost bag and found it intact and returned to me. The entertainment was excellent and very professional. A different show every night. The food was just OK, but everyone has different tastes. There was enough variety that you could something you liked. I do highly recommend this resort.


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear wessue: We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you have enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to ensure that we offer a high quality service and a different and memorable experience. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • september 20 2018
    • Couples

    Conrod J

    “Cool”


    I stayed for 7 days and the food and the staff was good. Especially the entertainment staff... Billy, Xavier and Eli they were very engaging, helpful and organised with the daily activities. obdulia was also helpful in the nights for dinner. Overall the stay was a great, I would recommend to everyone.


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Conrod J: Thank you very much for your wonderful comments on TripAdvisor, we are delighted that you enjoyed your stay with us. We are delighted that you enjoyed the entertainment program organized by our team of professionals, as well as your kindness and enthusiasm. They make sure that all the guests join in the daily activities so they can have memorable moments with each other. We will certainly share your congratulations with the entire team. Once again we thank you for this wonderful opinion, it has been a pleasure for us to read it and we hope to be able to serve you again soon. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • september 20 2018
    • newcasle
    • Friends getaway

    chynaNewcasle

    “Lovely place ”


    I have just came back from occidental tucancun last week i went with friends we all had our own rooms my sister's room didn't have a balcony so she went back to reception and they sorted out a new room with a balcony for her, they were very nice about it with the exception of one older lady who was very grumpy and unpleasant. There is no free WiFi in reception that was my only grump. The food in the buffet restaurants was really nice and plenty of choice , fish restaurant very nice ,we missed the Mexican because each time we tried to book it wasn't open that day ,we should have checked earlier ! We tried the Italian and none of us thought it was very good maybe we picked a bad day .The drinks were weak at first but after the barmen got to recognise us some of them gave us the stronger spirits but a least it stopped us getting bad hangovers ! We found all the staff very nice and friendly and we met people there who came on holiday to the same place on a regular basis so that speaks for itself . There are plenty of places to lie and relax with plenty of sunbeds and parasols, great pools and the family pool has activities during the day . There was a lot of seaweed in the sea and being washed up on the beach but that was because of the bad weather they had in another country being washed in ,but that didn't stop us going in and it was bit wild at times but still nice. The rooms were lovely with plenty of little extras , beds and pillows very comfortable and it was cleaned every day and anything you had used was topped up such as coffee and items out of the fridge. Overall this hotel is really good and I will definitely be returning it was our first time in Mexico and it won't be our last I think we will be regular visitors to this hotel in future.


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear chynaNewcasle: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that you enjoyed your vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We hope to have the pleasure of receiving you on your next visit to Cancun. Saludos Cordiales, Paulina Arroyo Asistente de Gerencia.

    EVALUATION

    Round Indicators

    • september 20 2018
    • Tallahassee, Florida
    • Family

    Mark S

    “Extended stay.”


    I stayed for about 12 days. I had a nice stay. I was surprised how little music there was outside around the pool areas. When I asked management why that was, they told me that the experience they want to provide the guests as a calm relaxing experience. I get that sometimes when people go on vacation they want to quiet retreat, maybe they should designate an area for that. But when having drinks at the bar by the pool only seems suitable to have music bumping all day and into the night. The service is great, make sure you tip well. As far as bartenders go, Alberto Martinez was the dude.


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Mark S: We are always pleased to know that our guests have returned to their homes with great memories of their holidays and we are very grateful for the time and effort that has been dedicated in sharing their personal experience in the hotel. We hope to have the pleasure of welcoming you on your next visit to Cancun. Best Regards, Paulina Arroyo Management Assistant.

    Barceló Hotel Pool  Tucancún Beach

    Occidental Tucancún, an all-inclusive paradise in Cancún.

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