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Barceló Hotel Interiors  Tucancún Beach
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Map and location

Avenida Kukulcan, km. 13,5. Lote 24   77500 Cancún, Q. Roo ,   México  


Points of Interest

12 mi Cancún International Airport

4 mi Pok-Ta-Pok golf course (by Robert Trent Jones Jr.)

0 km Tucancún beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Tucancún

4.0/5 Round Indicators
| 7762 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

47% Complete

3663

Very good

29% Complete

2315

Average

13% Complete

1010

Poor

5% Complete

452

Very poor

4% Complete

322

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    Round Indicators
    Brittany T 07/17/2019 Couples

    “Review of service”

    Our service with eddy criollo and roque pinero was amazing, they went above and beyond for us our whole trip. Highly recommend if you visit here to request them. Amazing service! They were very sweet and attentive
    Round Indicators
    klevans61 Dallas, Texas. 07/16/2019 Couples

    “And We Stayed Here for Free!”

    Oh, good lord,...Where to start. Our flight was cancelled/delayed and the airport provided accommodation and transportation to stay at this resort. There were 190 people on this flight and this hotel had enough rooms to accommodate all these folks....wow...really? When we exited the elevator on our floor, the first thing you are hit with....is the mildew smell. The room... first of all, this room would be perfect for college kids on Spring Break. I would have been appalled and pissed if I paid money to stay here... yes, it was free but honestly, the Cancun airport was cleaner! You can see from the pictures, it is in dire need of renovation. The food was horrible....we tried one buffet and the chicken was so salty, I had to spit it out. The wine was the only thing that was good and the waiter was friendly and attentive. To bad he is wasting his efforts at this resort! Then we decided to try the Italian buffet... after seeing a black hair on the spoon rest at one of the entrees, I lost my appetite... Prior to seeing the hair, I tried the chicken which again, was way too salty and the pizza was almost as good as week old pizza at a gas station. Oh, the rolls were good... As far as any positives... the shower was hot with good water pressure, the tv worked, and did I mention the shower was hot? I would stay away far, far from this resort and not waste your money...
    Round Indicators
    Hannah G 07/15/2019 Friends getaway

    “Girl's trip 2!!!”

    My friend Kaitlyn and I stayed at the resort for a week and loved every bit of it! Great selection for meals, such friendly and helpful staff. The pool life was awesome and always had great games and contests that were put on by Jair (whom is funny and handsome) and his team! They rocked and we had a great time. We will definitely be back soon! 💚

    occidentalassistant, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Hannah G: We appreciate your opinion about your vacation at our hotel; The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy that the hotel and the employees were able to meet your expectations during your stay. We hope to have the pleasure of receiving your visit again and can continue enjoying this paradise that is Cancun. Best regards Paulina Arroyo Asistente de Gerencia.

    Round Indicators
    Joey P 07/15/2019 Family

    “Family Vacation”

    Our stay at the Occidental Tucancun was great. The staff couldn't have been more helpful and nice. There was always something new and exciting to see and do. All the amenities were absolutely great and only added to our enjoyment of our stay. If you you are looking for a great place to stay in Cancun, this is it.

    occidentalassistant, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Joey P: We would like to express our gratitude for the comments you have made about your recent visit, since they help us understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are happy to hear that you enjoyed your vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We hope to have the enormous pleasure of receiving your visit on your next vacation. Paulina Arroyo Management Assistant.

    Round Indicators
    Kaitlyn0630 07/15/2019 Friends getaway

    “Girls Trip!!!”

    We stayed at the resort for a week and we really enjoyed the animation team but specially Jair he was very funny and kind with us he invited us to the activities everyday and was the best of the resort and very handsome . Also the rest of the animation staff were good . The restaurants were good and the location of the resort also with two malls close to the resorts

    occidentalassistant, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Kaitlyn0630: We thank you for sharing your opinion about your stay at the hotel. It is wonderful to hear that we were able to make your stay special. We are pleased to know that our Animation team exceeded their expectations and contributed to make your stay more pleasant. We will gladly transmit your comments to the corresponding areas and we are sure that they will be of great motivation to continue striving. We hope to have the pleasure of receiving it again. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • july 17 2019
    • Couples

    Brittany T

    “Review of service”


    Our service with eddy criollo and roque pinero was amazing, they went above and beyond for us our whole trip. Highly recommend if you visit here to request them. Amazing service! They were very sweet and attentive


    EVALUATION

    Round Indicators

    • july 16 2019
    • Dallas, Texas
    • Couples

    klevans61

    “And We Stayed Here for Free!”


    Oh, good lord,...Where to start. Our flight was cancelled/delayed and the airport provided accommodation and transportation to stay at this resort. There were 190 people on this flight and this hotel had enough rooms to accommodate all these folks....wow...really? When we exited the elevator on our floor, the first thing you are hit with....is the mildew smell. The room... first of all, this room would be perfect for college kids on Spring Break. I would have been appalled and pissed if I paid money to stay here... yes, it was free but honestly, the Cancun airport was cleaner! You can see from the pictures, it is in dire need of renovation. The food was horrible....we tried one buffet and the chicken was so salty, I had to spit it out. The wine was the only thing that was good and the waiter was friendly and attentive. To bad he is wasting his efforts at this resort! Then we decided to try the Italian buffet... after seeing a black hair on the spoon rest at one of the entrees, I lost my appetite... Prior to seeing the hair, I tried the chicken which again, was way too salty and the pizza was almost as good as week old pizza at a gas station. Oh, the rolls were good... As far as any positives... the shower was hot with good water pressure, the tv worked, and did I mention the shower was hot? I would stay away far, far from this resort and not waste your money...


    EVALUATION

    Round Indicators

    • july 15 2019
    • Friends getaway

    Hannah G

    “Girl's trip 2!!!”


    My friend Kaitlyn and I stayed at the resort for a week and loved every bit of it! Great selection for meals, such friendly and helpful staff. The pool life was awesome and always had great games and contests that were put on by Jair (whom is funny and handsome) and his team! They rocked and we had a great time. We will definitely be back soon! 💚


    occidentalassistant, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Hannah G: We appreciate your opinion about your vacation at our hotel; The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy that the hotel and the employees were able to meet your expectations during your stay. We hope to have the pleasure of receiving your visit again and can continue enjoying this paradise that is Cancun. Best regards Paulina Arroyo Asistente de Gerencia.

    EVALUATION

    Round Indicators

    • july 15 2019
    • Family

    Joey P

    “Family Vacation”


    Our stay at the Occidental Tucancun was great. The staff couldn't have been more helpful and nice. There was always something new and exciting to see and do. All the amenities were absolutely great and only added to our enjoyment of our stay. If you you are looking for a great place to stay in Cancun, this is it.


    occidentalassistant, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Joey P: We would like to express our gratitude for the comments you have made about your recent visit, since they help us understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are happy to hear that you enjoyed your vacation at the hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We hope to have the enormous pleasure of receiving your visit on your next vacation. Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • july 15 2019
    • Friends getaway

    Kaitlyn0630

    “Girls Trip!!!”


    We stayed at the resort for a week and we really enjoyed the animation team but specially Jair he was very funny and kind with us he invited us to the activities everyday and was the best of the resort and very handsome . Also the rest of the animation staff were good . The restaurants were good and the location of the resort also with two malls close to the resorts


    occidentalassistant, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Kaitlyn0630: We thank you for sharing your opinion about your stay at the hotel. It is wonderful to hear that we were able to make your stay special. We are pleased to know that our Animation team exceeded their expectations and contributed to make your stay more pleasant. We will gladly transmit your comments to the corresponding areas and we are sure that they will be of great motivation to continue striving. We hope to have the pleasure of receiving it again. Best regards, Paulina Arroyo Management Assistant.

    Barceló Hotel Pool  Tucancún Beach

    Occidental Tucancún, an all-inclusive paradise in Cancún.

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