Barceló Hotel Interiors  Tucancún Beach
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Map and location

Avenida Kukulcan, km. 13,5. Lote 24   77500 Cancún, Q. Roo ,   México  


Points of Interest

12 mi Cancun International Airport

4 mi Pok-Ta-Pok golf course (by Robert Trent Jones Jr.)

0 km Tucancún beach

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Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Tucancún

4.0/5 Round Indicators
| 6835 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

45% Complete

3102

Very good

30% Complete

2089

Average

13% Complete

937

Poor

6% Complete

420

Very poor

4% Complete

287

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    Round Indicators
    bs77001 Houston, Texas. 12/11/2018 Solo travel

    “Meh...just meh”

    Best advice if you gonna stay here, sign up as a rewards member and book through website. This advice is for all hotels, not just Barcelos -Book last minute in off periods, if you are a none commiter, you will likely get an offer from the website . Choose a better hotel than this in peak periods or just don’t travel to Cancun. I have stayed at better hotels than this in the zone ; but tucancun is not a bad option, it has its perks: this opinion is based on my years of coming to CUN and considering the quality of this hotel offerings ( minibar, food, alcohol, room etc)of all inclusive and those that are not. This hotel/Chain has strictest cancellation policies i have seen thus far.... and you may understand why when you visit. Several days of rain here ... and their is no complete cover to get from wet areas to main building or to pool restaurant or bars without being drenched. Would think they would fix tarps to awnings. Mysterious poddle of water appears at night in my room- i found out the hard way- Very dangerous if you get up at night to use the restroom. Floors are slippery, and too in some of the wet areas. Ants in my room. Smell of methane comes out of the bath sink more frequently than not. Wrist band color determines your worth to this particular hotel. Fair selection on food. The lindo mexicano restaurante is about average and better that others in the hotel. Food is not as hot ( temperature wise) as it should be. Wireless, which is free in half of CUN hotels is very slow and intermittent in high use areas- rooms , pool area and not free. $10 / day/ device, if you book your stay with travel agency. You will never get inebriated as the alcohol content is moderated- thats good b/c nothing worse than having drunks in a hotel while you’re on a relaxing vacation. If you dislike corona beer like I do, you are out of luck-No selection in beer. No selection in spirits either. So if you are sensitive to the brand of spirits- do not come here. I ended up drinking sparkling water, bottled water and coffee the entire stay. Oh btw was told no bottle water here. There is a supermarket in the mall on the main street ( 1 min walk ) where you can purchase water. Your refrigerator is never restocked as they say. I asked for a tequila mix drink, as i saw it being poured to a fellow guest, i was told its an upcharge. I said I will pay for it, they said they dont accept payments.... So why is it an upcharge? Confusing. But they will make you a margarita for you ... and i question with what...this was so not right... Oooooh, i forgot , you are not equal when you stay here- look at the color on your wristband and stay in your lane. Smh. The mix drink taste foul beause of what i presume to taste in it- artificial sweeteners. Appreciate the fact that this hotel has an adult only section. And it is away from the gen pop section. Rooms are very clean. Common areas are kept tidy. Some of the rooms are charming- there are other sections in which i stayed that are not. Entertainment is interesting. The performers take great pride in their work. Kudos to them. The live band is nit bad but not good. They only play cumbia and salsa... . I suggest that they get a DJ for one of the nights ... that would appease the likes of guest. Not everyone can connect with cumbia and salsa...The female cantata is quite good. The beach front is very good. Beach chairs always available. Summary, may or may not worth the value depending on your purpose for visit-consumption level and the comfort level you desire. Might have a better time at one of the non-inclusive hotels if you don’t drink/ eat much. This place is good for family with kids, or large family reunion . Family with Teens that consume a lot. For couples and singles, i do not recommend . Many other quality hotel ( not that this does not have some quality)and restaurants to explore that will cost more or less, the same.

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear bs77001: At Occidental Tucancún we are convinced that there is always room for improvement and your comments will help our team in its continuous efforts to meet the expectations of our guests, for that we greatly appreciate the time you have spent sharing your constructive criticism with us. All have been transmitted to the corresponding areas, all with the purpose of remaining their preference. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    Round Indicators
    Inspire51090484475 Edmonton, Canada. 12/11/2018 Couples

    “Nice relaxing stay!”

    Nice relaxing stay. Staff was friendly and helpful. Cleaning services can be improved but overall it was ok. Rooms were clean through. Nice clean beach and nice food. Wi-fi should be added throughout the resort. The extra charge for wi-fi kinda puts you off and also its expensive.

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Inspire51090484475: We would like to thank you for the positive comments you have shared regarding your recent visit to our hotel, we are delighted to know that we were able to meet your expectations. We hope to have the great pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    Round Indicators
    Coastal24552217749 Langley City, Canada. 12/10/2018 Friends getaway

    “Great value & awesome staff”

    First time visiting Cancun and absolutely loved it. Definitely advise upgrading your suite to the oceanside. Our trip package included food and drinks which was great, but waking up, opening the blinds and sipping a coffee on your balcony while looking down out at that incredible view is definitely worth the few extra bucks. Hotel staff are delightfully friendly. Would go back in a heart beat.

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Coastal24552217749: We appreciate your opinion about your vacation at our hotel; The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy that the hotel and the employees were able to meet your expectations during your stay. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    Round Indicators
    karloz469 Bronxville, New York. 12/09/2018 Friends getaway

    “Friends birthday”

    Hotel was ok off the main road by the beach only three restaurants food ok but all had almost the same food tequila was the cheapest one possible unless you asked for the Jose Quervo, no night life in the resort bars closed at 1am no music.... they had shows every night but after that you had to leave resort to have a better time, which I really don’t like to do in Mexico....

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear karloz469: though we sincerely regret to read that your stay at our hotel was below your expectations, we appreciate the time spent sharing this information about your experience. We undoubtedly believe that there is always room for improvement and your constructive opinion is very valuable to us. We hope to have the opportunity to receive it again and be able to recover your trust in our brand. Best regards, Paulina Arroyo Management Assistant.

    Round Indicators
    Azar C 12/08/2018 Friends getaway

    “Awesome hotel and staff with amazing entertainers”

    In General it's amazing & awesome hotel, with very good food, the entertainers (xavier nacho qnd billy )the staff which they are serving you with good smiles awsome roman is the best vapi rodiver luis are awsome

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Azar C: We would like to thank you for your comment praising your recent visit to our hotel and we are delighted to know that we were able to fulfill your expectations. Thank you for your wonderful comments on the service you received from the team members. We will make sure to share your kind words, which will surely mean a lot to them. We hope to receive you again in your next vacations. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • december 11 2018
    • Houston, Texas
    • Solo travel

    bs77001

    “Meh...just meh”


    Best advice if you gonna stay here, sign up as a rewards member and book through website. This advice is for all hotels, not just Barcelos -Book last minute in off periods, if you are a none commiter, you will likely get an offer from the website . Choose a better hotel than this in peak periods or just don’t travel to Cancun. I have stayed at better hotels than this in the zone ; but tucancun is not a bad option, it has its perks: this opinion is based on my years of coming to CUN and considering the quality of this hotel offerings ( minibar, food, alcohol, room etc)of all inclusive and those that are not. This hotel/Chain has strictest cancellation policies i have seen thus far.... and you may understand why when you visit. Several days of rain here ... and their is no complete cover to get from wet areas to main building or to pool restaurant or bars without being drenched. Would think they would fix tarps to awnings. Mysterious poddle of water appears at night in my room- i found out the hard way- Very dangerous if you get up at night to use the restroom. Floors are slippery, and too in some of the wet areas. Ants in my room. Smell of methane comes out of the bath sink more frequently than not. Wrist band color determines your worth to this particular hotel. Fair selection on food. The lindo mexicano restaurante is about average and better that others in the hotel. Food is not as hot ( temperature wise) as it should be. Wireless, which is free in half of CUN hotels is very slow and intermittent in high use areas- rooms , pool area and not free. $10 / day/ device, if you book your stay with travel agency. You will never get inebriated as the alcohol content is moderated- thats good b/c nothing worse than having drunks in a hotel while you’re on a relaxing vacation. If you dislike corona beer like I do, you are out of luck-No selection in beer. No selection in spirits either. So if you are sensitive to the brand of spirits- do not come here. I ended up drinking sparkling water, bottled water and coffee the entire stay. Oh btw was told no bottle water here. There is a supermarket in the mall on the main street ( 1 min walk ) where you can purchase water. Your refrigerator is never restocked as they say. I asked for a tequila mix drink, as i saw it being poured to a fellow guest, i was told its an upcharge. I said I will pay for it, they said they dont accept payments.... So why is it an upcharge? Confusing. But they will make you a margarita for you ... and i question with what...this was so not right... Oooooh, i forgot , you are not equal when you stay here- look at the color on your wristband and stay in your lane. Smh. The mix drink taste foul beause of what i presume to taste in it- artificial sweeteners. Appreciate the fact that this hotel has an adult only section. And it is away from the gen pop section. Rooms are very clean. Common areas are kept tidy. Some of the rooms are charming- there are other sections in which i stayed that are not. Entertainment is interesting. The performers take great pride in their work. Kudos to them. The live band is nit bad but not good. They only play cumbia and salsa... . I suggest that they get a DJ for one of the nights ... that would appease the likes of guest. Not everyone can connect with cumbia and salsa...The female cantata is quite good. The beach front is very good. Beach chairs always available. Summary, may or may not worth the value depending on your purpose for visit-consumption level and the comfort level you desire. Might have a better time at one of the non-inclusive hotels if you don’t drink/ eat much. This place is good for family with kids, or large family reunion . Family with Teens that consume a lot. For couples and singles, i do not recommend . Many other quality hotel ( not that this does not have some quality)and restaurants to explore that will cost more or less, the same.


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear bs77001: At Occidental Tucancún we are convinced that there is always room for improvement and your comments will help our team in its continuous efforts to meet the expectations of our guests, for that we greatly appreciate the time you have spent sharing your constructive criticism with us. All have been transmitted to the corresponding areas, all with the purpose of remaining their preference. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • december 11 2018
    • Edmonton, Canada
    • Couples

    Inspire51090484475

    “Nice relaxing stay!”


    Nice relaxing stay. Staff was friendly and helpful. Cleaning services can be improved but overall it was ok. Rooms were clean through. Nice clean beach and nice food. Wi-fi should be added throughout the resort. The extra charge for wi-fi kinda puts you off and also its expensive.


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Inspire51090484475: We would like to thank you for the positive comments you have shared regarding your recent visit to our hotel, we are delighted to know that we were able to meet your expectations. We hope to have the great pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • december 10 2018
    • Langley City, Canada
    • Friends getaway

    Coastal24552217749

    “Great value & awesome staff”


    First time visiting Cancun and absolutely loved it. Definitely advise upgrading your suite to the oceanside. Our trip package included food and drinks which was great, but waking up, opening the blinds and sipping a coffee on your balcony while looking down out at that incredible view is definitely worth the few extra bucks. Hotel staff are delightfully friendly. Would go back in a heart beat.


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Coastal24552217749: We appreciate your opinion about your vacation at our hotel; The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy that the hotel and the employees were able to meet your expectations during your stay. We hope to have the pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • december 9 2018
    • Bronxville, New York
    • Friends getaway

    karloz469

    “Friends birthday”


    Hotel was ok off the main road by the beach only three restaurants food ok but all had almost the same food tequila was the cheapest one possible unless you asked for the Jose Quervo, no night life in the resort bars closed at 1am no music.... they had shows every night but after that you had to leave resort to have a better time, which I really don’t like to do in Mexico....


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear karloz469: though we sincerely regret to read that your stay at our hotel was below your expectations, we appreciate the time spent sharing this information about your experience. We undoubtedly believe that there is always room for improvement and your constructive opinion is very valuable to us. We hope to have the opportunity to receive it again and be able to recover your trust in our brand. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • december 8 2018
    • Friends getaway

    Azar C

    “Awesome hotel and staff with amazing entertainers”


    In General it's amazing & awesome hotel, with very good food, the entertainers (xavier nacho qnd billy )the staff which they are serving you with good smiles awsome roman is the best vapi rodiver luis are awsome


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Azar C: We would like to thank you for your comment praising your recent visit to our hotel and we are delighted to know that we were able to fulfill your expectations. Thank you for your wonderful comments on the service you received from the team members. We will make sure to share your kind words, which will surely mean a lot to them. We hope to receive you again in your next vacations. Best regards, Paulina Arroyo Management Assistant.

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