Barceló Hotel Interiors  Tucancún Beach
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Map and location

Avenida Kukulcan, km. 13,5. Lote 24   77500 Cancún, Q. Roo ,   México  


Points of Interest

12 mi Cancun International Airport

4 mi Pok-Ta-Pok golf course (by Robert Trent Jones Jr.)

0 km Tucancún beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Tucancún

4.0/5 Round Indicators
| 7520 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

46% Complete

3509

Very good

30% Complete

2259

Average

13% Complete

992

Poor

5% Complete

448

Very poor

4% Complete

312

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    Round Indicators
    bas08032013 Washington DC, District of Columbia. 05/19/2019 Couples

    “Excellent, clean, lots of pool chairs and great service.”

    I upgraded for $100 per person on the website and we ended up with a huge one bedroom villa down on the beach in front of the hotel. It was super nice, had big patio on the beach, full kitchen, bedroom, etc. Was super pleased we upgraded. The place has a lot of space at the three or four pools so getting a chair is never a problem The food is great, lots of options there as well. And the shows in the theater each night are fun as well. My wife and I had a great time and would recommend to anyone.
    Round Indicators
    255vind 05/17/2019 Solo travel

    “Try the mexican restaurant awesome”

    Excellent friendly staff relaxing for family couples and singles. Be aware there is a separate fee for wifi . Right by a supermarket bank high end luxury mall. Easy access by bus for 1 usd to up and down cancun .

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear 255vind: We thank you for choosing our facilities for this occasion, as well as your kind recommendation to the travel community of Tripadvisor. These positive opinions are a motivating tool to continuously improve the quality of the services we offer. We hope to have the great pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    Round Indicators
    c4mh4rt 05/16/2019 Couples

    “Amazing place”

    This place is amazing! My husband and I came for our honeymoon and had the best time ever!! Food is wonderful, room and hotel is spotless clean, lots of fun activities during the day, the Michael Jackson show was so much fun and entertaining! I was sceptic at first because I read the BAD reviews before the good! Bad reviews said things like “mini fridge wasn’t stocked daily” “not enough food options” “gross food” but our fridge was stocked on the DAILY! There was sooo many food options, and we didn’t have a single meal that we did not like! There’s a shopping mall right behind the resort with a super market in case you need any meds/sunscreen/anything as such, less than a 5 minute walk, super convenient! You can also walk a little further for the bigger mall for shopping! The staff was always smiling and eager to help! Especially Jair, he signed us up for games, encouraged us to participate in events, which I’m glad we did, and always spoke to us when we saw him! He really made our stay here GREAT! Already telling family and friends to come here! We truly had a wonderful experience! Can’t wait for next time!

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear c4mh4rt: We are pleased to congratulate you on your wedding and thank you for choosing our hotel for such a special occasion. We always try to make each of our guests' visits unforgettable, especially when it comes to special occasions such as the one indicated in your comment. We hope you will give us the opportunity to be your hosts on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    Round Indicators
    Discover259250 Saginaw, Michigan. 05/16/2019 Family

    “Amazing trip”

    I stayed at the hotel with my family and i really enjoyed it a lot. The beach is beautiful and the location of the hotel is great .What I liked the most was the animation team but its outstanding the work of Jair ,he was very happy all the time and i liked his aquaerobics

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Discover259250: We would like to thank you for choosing our hotel for your holidays and for the opinion you shared, we are happy to know about your stay. We hope you will give us the opportunity to receive it on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    Round Indicators
    Explore814096 05/16/2019 Couples

    “This hotel is kaka”

    Stayed here for just 2 nights and couldn't wait to go home. We stayed at a different hotel for 5 days before going here. The price was about the same so I booked this for the remaining days since our family and friends departed after 5 days. Anyways, the entire place sucks and I'd be so sad if I had to stay there for entire week like some of the other people we've met. Over all everything was meh. When we arrived our room wasn't ready, offered to wait, but if wed wait for 3 hours we can get an ocean view room, so we agreed to wait, turned out we got a gross Smokers room on the 2st floor you could barely even see the ocean. Like cool lol so much for that. Speaking of the room, the ac was set to 10.5 c° and it wouldn't go below 25. It was very humid also bc the balcony door was very crusty and old it wouldn't close all the way. The entire loby/downstairs 1st floor seems very sectioned off. Seemed like theres always a ton of people just sitting and waiting around in the lobby. Also everywhere you look, theres always some sort of excursion sale going on. They have sales offices throughout their lobby. The food was like a 3rd of what our 1st hotel had to offer, no real good choices. The overall vibe of this resort, for my husband and I, we are 25 and 32, was definitely not for us to say the least.

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Explore814096: Although we sincerely regret to read that your stay at our hotel was below your expectations, we appreciate the time spent sharing this information about your experience. Rest assured that they will be transmitted to the corresponding area for your knowledge. Once again, thank you for your visit and constructive criticism, we hope you had a good trip back home and we would like to have the pleasure of welcoming you back to our hotels, ensuring our best intentions at all times. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • may 19 2019
    • Washington DC, District of Columbia
    • Couples

    bas08032013

    “Excellent, clean, lots of pool chairs and great service.”


    I upgraded for $100 per person on the website and we ended up with a huge one bedroom villa down on the beach in front of the hotel. It was super nice, had big patio on the beach, full kitchen, bedroom, etc. Was super pleased we upgraded. The place has a lot of space at the three or four pools so getting a chair is never a problem The food is great, lots of options there as well. And the shows in the theater each night are fun as well. My wife and I had a great time and would recommend to anyone.


    EVALUATION

    Round Indicators

    • may 17 2019
    • Solo travel

    255vind

    “Try the mexican restaurant awesome”


    Excellent friendly staff relaxing for family couples and singles. Be aware there is a separate fee for wifi . Right by a supermarket bank high end luxury mall. Easy access by bus for 1 usd to up and down cancun .


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear 255vind: We thank you for choosing our facilities for this occasion, as well as your kind recommendation to the travel community of Tripadvisor. These positive opinions are a motivating tool to continuously improve the quality of the services we offer. We hope to have the great pleasure of receiving you on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • may 16 2019
    • Couples

    c4mh4rt

    “Amazing place”


    This place is amazing! My husband and I came for our honeymoon and had the best time ever!! Food is wonderful, room and hotel is spotless clean, lots of fun activities during the day, the Michael Jackson show was so much fun and entertaining! I was sceptic at first because I read the BAD reviews before the good! Bad reviews said things like “mini fridge wasn’t stocked daily” “not enough food options” “gross food” but our fridge was stocked on the DAILY! There was sooo many food options, and we didn’t have a single meal that we did not like! There’s a shopping mall right behind the resort with a super market in case you need any meds/sunscreen/anything as such, less than a 5 minute walk, super convenient! You can also walk a little further for the bigger mall for shopping! The staff was always smiling and eager to help! Especially Jair, he signed us up for games, encouraged us to participate in events, which I’m glad we did, and always spoke to us when we saw him! He really made our stay here GREAT! Already telling family and friends to come here! We truly had a wonderful experience! Can’t wait for next time!


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear c4mh4rt: We are pleased to congratulate you on your wedding and thank you for choosing our hotel for such a special occasion. We always try to make each of our guests' visits unforgettable, especially when it comes to special occasions such as the one indicated in your comment. We hope you will give us the opportunity to be your hosts on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • may 16 2019
    • Saginaw, Michigan
    • Family

    Discover259250

    “Amazing trip”


    I stayed at the hotel with my family and i really enjoyed it a lot. The beach is beautiful and the location of the hotel is great .What I liked the most was the animation team but its outstanding the work of Jair ,he was very happy all the time and i liked his aquaerobics


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Discover259250: We would like to thank you for choosing our hotel for your holidays and for the opinion you shared, we are happy to know about your stay. We hope you will give us the opportunity to receive it on your next visit to Cancun. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • may 16 2019
    • Couples

    Explore814096

    “This hotel is kaka”


    Stayed here for just 2 nights and couldn't wait to go home. We stayed at a different hotel for 5 days before going here. The price was about the same so I booked this for the remaining days since our family and friends departed after 5 days. Anyways, the entire place sucks and I'd be so sad if I had to stay there for entire week like some of the other people we've met. Over all everything was meh. When we arrived our room wasn't ready, offered to wait, but if wed wait for 3 hours we can get an ocean view room, so we agreed to wait, turned out we got a gross Smokers room on the 2st floor you could barely even see the ocean. Like cool lol so much for that. Speaking of the room, the ac was set to 10.5 c° and it wouldn't go below 25. It was very humid also bc the balcony door was very crusty and old it wouldn't close all the way. The entire loby/downstairs 1st floor seems very sectioned off. Seemed like theres always a ton of people just sitting and waiting around in the lobby. Also everywhere you look, theres always some sort of excursion sale going on. They have sales offices throughout their lobby. The food was like a 3rd of what our 1st hotel had to offer, no real good choices. The overall vibe of this resort, for my husband and I, we are 25 and 32, was definitely not for us to say the least.


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Explore814096: Although we sincerely regret to read that your stay at our hotel was below your expectations, we appreciate the time spent sharing this information about your experience. Rest assured that they will be transmitted to the corresponding area for your knowledge. Once again, thank you for your visit and constructive criticism, we hope you had a good trip back home and we would like to have the pleasure of welcoming you back to our hotels, ensuring our best intentions at all times. Best regards, Paulina Arroyo Management Assistant.

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