Barceló Hotel Interiors  Tucancún Beach
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Occidental Tucancún

Avenida Kukulcan, km. 13,5. Lote 24   77500 Cancún, Q. Roo ,   México  


Points of Interest

12 mi Cancun International Airport

4 mi Pok-Ta-Pok golf course (by Robert Trent Jones Jr.)

0 km Tucancún beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Tucancún

4.0/5 Round Indicators
| 6174 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

43% Complete

2667

Very good

31% Complete

1960

Average

14% Complete

873

Poor

6% Complete

396

Very poor

4% Complete

278

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    Round Indicators
    williamdO8249WD New York City, United States. 06/20/2018 Business

    “a good surprise”

    It was all inclusive-Room,food & drink) on the water with beach and pools .food was well prepaired ,buffet or dinning room--your choice as much as you wanted. the room was large , clean & well serviced. The hotel personal were friendly , helpful and spoke English--We will use this hotel again.
    Round Indicators
    Ayla E 06/19/2018 Friends getaway

    “Absolutely not going back!!!”

    Me and my friends decided to book this hotel as it had amazing reviews. I'm not sure who was reviewing it,but out of the 4 times I have been to Cancun, this by far has been the worst hotel. The customer service is non existent. Check-in took about an hour and we (3 of us) were put in 1 king size room, when we asked to be switched, they gave us the run around so we gave up and asked for a small rolling bed which they never brought until the night when I went downstairs to reception after I got nasty with them. The workers literally bother you every time you pass by telling you about a "welcome breakfast" and you'll receive a welcome package which is them trying to sell you things it was SUPER ANNOYING. The food was disgusting and I am not a picky eater I will eat anything...I mean the coffee was good...i dont even know what good things to say...It was raining the whole time we were there and there were ZERO activities inside the hotel there was nothing to do. The rooms are not updated, the bathroom sewage smells horrible. I would recommend spending a little more money and staying at the Hard Rock. It was amazing.

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Ayla E: Although we sincerely regret to read that your stay at our hotel was below your expectations, we appreciate the time spent sharing this information about your experience. We undoubtedly believe that there is always room for improvement and your constructive opinion is very valuable to us. You can be sure that your comments will be taken into consideration and that they will help us improve our services. Once again, thank you for your time and despite the problems that have arisen during your stay, we hope that Occidental Tucancún will continue to be an option for your next vacation and that we will have the opportunity to restore your faith in our company in the near future. Best regards, Paulina Arroyo Management Assistant.

    Round Indicators
    angeloelio123 New York City, New York. 06/18/2018

    “AFFORDABLE,FRIENDLY, ATTENTIVE”

    We were a group of 5 guys stayed 10 days to this great hotel. We were looking for an hotel with a nice dynamic, lots of activities, and vgood food. We saw so many good reviews on this hotel and HAD to give it a try and we are more than happy we did. You’re looking for a place where you can play soccer in late afternoon, then volley than have a great meal and then go out and see the nightlife in cancun? IT IS THE PLACE TO STAY. Evian who is part of the entertainment teM is simply the best. He keeps you in good shape during the day so you can party in those amazing club at night. He brings you there Nd make sure you’re fine for the night. And the next day he is so caring and asking us how we enjoyed ourselves. This guy brought us out EVERY NIGHT. The next morning after visiting the city the cure Is a nice michelada we would take at the bar, or pablo would bring us some to the beach. You have go go to this hotel you won’t regret.
    Round Indicators
    AmeliaMM12 06/18/2018 Family

    “YOU MUST GO”

    I go to this hotel 2 times per year. Sould never stay anywhere else. I love it so much. I go there specially for the activities they offer. Evian is such a sweetheart. He’s a professional man that loves his job and it shows it. He really active and you can always see him doing sports or entertaining people. I love this hotel it makes me feel at home. Waiters are so efficient and drinks so tasty. My room is always neat and the personnel so attentive. Food is delicious and location is PERFECT. And the beach leaves you speechless. Believe me when I say this is the BEST hotel. Love the stafff!

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear AmeliaMM12: We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you have enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to ensure that we offer a high quality service and a different and memorable experience. We hope to have the pleasure of receiving you on your next visit to Cancun. Best Regards, Paulina Arroyo Management Assistant.

    Round Indicators
    djosephacheeg Port of Spain, Trinidad. 06/18/2018 Couples

    “Occidental Tucancun”

    This is definetely not a 4 star hotel. More like a 2.5 complete with paint flaking off where the walls meet the floor. Mold embeded in grout in bathroom tile. We moved 3 times during our stay. The first room was not what we paid for. We were moved to another room which was better than the first but still not what is expected for the rating. By day 3, the room has rain water entering through the porch door. After 2 phone calls and 3 trips to the front desk we were moved to what was an acceptable room. Will never stay there again.

    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear djosephacheeg: Although we sincerely regret to read that your stay at our hotel was below your expectations, we appreciate the time spent sharing this information about your experience. We undoubtedly believe that there is always room for improvement and your constructive opinion is very valuable to us. Regarding your reservation, we want to explain how it works. When you book your stay, what you are buying is a type of accommodation and meal plan. Upon arrival we will offer our guests the room according to the reservation data provided by our reservation system or reservation of members. However, this is done whenever the guest does not request to increase the category of their room, subject to availability and with additional charges. We regret the filtration in your room, there was a lot of rain and wind and could not avoid the entry of water in some rooms. Once again, thank you for your visit and constructive criticism, we hope you had a good trip back home and we would like to have the pleasure of welcoming you back to our hotels, ensuring our best intentions at all times. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • june 20 2018
    • New York City, United States
    • Business

    williamdO8249WD

    “a good surprise”


    It was all inclusive-Room,food & drink) on the water with beach and pools .food was well prepaired ,buffet or dinning room--your choice as much as you wanted. the room was large , clean & well serviced. The hotel personal were friendly , helpful and spoke English--We will use this hotel again.


    EVALUATION

    Round Indicators

    • june 19 2018
    • Friends getaway

    Ayla E

    “Absolutely not going back!!!”


    Me and my friends decided to book this hotel as it had amazing reviews. I'm not sure who was reviewing it,but out of the 4 times I have been to Cancun, this by far has been the worst hotel. The customer service is non existent. Check-in took about an hour and we (3 of us) were put in 1 king size room, when we asked to be switched, they gave us the run around so we gave up and asked for a small rolling bed which they never brought until the night when I went downstairs to reception after I got nasty with them. The workers literally bother you every time you pass by telling you about a "welcome breakfast" and you'll receive a welcome package which is them trying to sell you things it was SUPER ANNOYING. The food was disgusting and I am not a picky eater I will eat anything...I mean the coffee was good...i dont even know what good things to say...It was raining the whole time we were there and there were ZERO activities inside the hotel there was nothing to do. The rooms are not updated, the bathroom sewage smells horrible. I would recommend spending a little more money and staying at the Hard Rock. It was amazing.


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Ayla E: Although we sincerely regret to read that your stay at our hotel was below your expectations, we appreciate the time spent sharing this information about your experience. We undoubtedly believe that there is always room for improvement and your constructive opinion is very valuable to us. You can be sure that your comments will be taken into consideration and that they will help us improve our services. Once again, thank you for your time and despite the problems that have arisen during your stay, we hope that Occidental Tucancún will continue to be an option for your next vacation and that we will have the opportunity to restore your faith in our company in the near future. Best regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • june 18 2018
    • New York City, New York

    angeloelio123

    “AFFORDABLE,FRIENDLY, ATTENTIVE”


    We were a group of 5 guys stayed 10 days to this great hotel. We were looking for an hotel with a nice dynamic, lots of activities, and vgood food. We saw so many good reviews on this hotel and HAD to give it a try and we are more than happy we did. You’re looking for a place where you can play soccer in late afternoon, then volley than have a great meal and then go out and see the nightlife in cancun? IT IS THE PLACE TO STAY. Evian who is part of the entertainment teM is simply the best. He keeps you in good shape during the day so you can party in those amazing club at night. He brings you there Nd make sure you’re fine for the night. And the next day he is so caring and asking us how we enjoyed ourselves. This guy brought us out EVERY NIGHT. The next morning after visiting the city the cure Is a nice michelada we would take at the bar, or pablo would bring us some to the beach. You have go go to this hotel you won’t regret.


    EVALUATION

    Round Indicators

    • june 18 2018
    • Family

    AmeliaMM12

    “YOU MUST GO”


    I go to this hotel 2 times per year. Sould never stay anywhere else. I love it so much. I go there specially for the activities they offer. Evian is such a sweetheart. He’s a professional man that loves his job and it shows it. He really active and you can always see him doing sports or entertaining people. I love this hotel it makes me feel at home. Waiters are so efficient and drinks so tasty. My room is always neat and the personnel so attentive. Food is delicious and location is PERFECT. And the beach leaves you speechless. Believe me when I say this is the BEST hotel. Love the stafff!


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear AmeliaMM12: We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you have enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience of our guests. The whole team works very hard to ensure that we offer a high quality service and a different and memorable experience. We hope to have the pleasure of receiving you on your next visit to Cancun. Best Regards, Paulina Arroyo Management Assistant.

    EVALUATION

    Round Indicators

    • june 18 2018
    • Port of Spain, Trinidad
    • Couples

    djosephacheeg

    “Occidental Tucancun”


    This is definetely not a 4 star hotel. More like a 2.5 complete with paint flaking off where the walls meet the floor. Mold embeded in grout in bathroom tile. We moved 3 times during our stay. The first room was not what we paid for. We were moved to another room which was better than the first but still not what is expected for the rating. By day 3, the room has rain water entering through the porch door. After 2 phone calls and 3 trips to the front desk we were moved to what was an acceptable room. Will never stay there again.


    ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear djosephacheeg: Although we sincerely regret to read that your stay at our hotel was below your expectations, we appreciate the time spent sharing this information about your experience. We undoubtedly believe that there is always room for improvement and your constructive opinion is very valuable to us. Regarding your reservation, we want to explain how it works. When you book your stay, what you are buying is a type of accommodation and meal plan. Upon arrival we will offer our guests the room according to the reservation data provided by our reservation system or reservation of members. However, this is done whenever the guest does not request to increase the category of their room, subject to availability and with additional charges. We regret the filtration in your room, there was a lot of rain and wind and could not avoid the entry of water in some rooms. Once again, thank you for your visit and constructive criticism, we hope you had a good trip back home and we would like to have the pleasure of welcoming you back to our hotels, ensuring our best intentions at all times. Best regards, Paulina Arroyo Management Assistant.

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