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Piscina del hotel Occidental Bilbao
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Map and location

Avenida Zumalacárregui 40   48006 Bilbao , Vizcaya   España  


Puntos de Interés

11 km Bilbao-Loiu Airport

3 km Guggenheim Museum Bilbao

1.5 km Santiago Cathedral Bilbao

Guest reviews.

There is no better expert than a traveller.

Occidental Bilbao

4.5/5 Round Indicators
| 674 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

49% Complete

335

Very good

33% Complete

226

Average

10% Complete

72

Poor

4% Complete

29

Very poor

1% Complete

12

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    Round Indicators
    26TrineN 07/20/2019 Family

    “Summer in Bilbao”

    A family of 5 spent a week. A lovely hotel with nice atmosphere, food and service. The pool was VERY crouded with local fitness guests. And a big problem for us with playful boys and no room in pool. And the pool was the reason for our choice. Overall very nice rooms and location.
    Round Indicators
    N9965FGmatteom Mainz, Germany. 07/18/2019 Friends getaway

    “Very Good hotel in a very good location”

    Very Good hotel in a very good location, just 5 minutes from the metro and at a walking distance from the old city centre. The hotel is very nice and clean and we especially enjoyed the free pool. Definitely recommended
    Round Indicators
    82kjetilm 07/17/2019 Family

    “To big, to unfriendly, to unpersonal”

    After staying 2 weeks with the family at this hotel, still no one says hello to us when we pass the reception many times a day. The guys with their stiff upperlips and expensive ties seem all the time to be occupied with discussing some financial or other problems. Hotelguests seem to be of less interest to the staff. This is very disapoining because the hotel is quite expensive and the location is also not perfect. Actually it seems to be a pure business hotel - not suited for holliday people and families. Our advice is to keep clear of this hotel if you are on vacation and want some friendly contact with the locals. There are a lot of other hotels to choose from if you do not want the machine way of living on your days off...

    cm_norte, Manager at Occidental Bilbao, responded to this review
     Dear guest, Thank you for sharing a review of Occidental Bilbao It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. At Barceló-Occidental we lay high value on our personnel being guest oriented and welcoming at all times, being fully aware that their interactions with our guests have an enourmous impact on the overall holiday expérience in our hotels, therefore we are sincerely sorry to read your comments on the service your received and commit to adjust any situation that leads us away from our goal being to make sure our guests feel welcome and attended to at all times. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló-Occidental holiday experience an unforgettable one for all the right reasons. Kind regards, Beatriz Pazo Directiva adjunta

    Round Indicators
    lcmeney Glasgow, United Kingdom. 07/14/2019 Couples

    “Lots of rules...”

    My partner and I stayed in the hotel for 4 nights. The room was great, spacious and comfortable and also came with a steam iron. The area isn’t great, it didn’t feel particularly safe at night, however, it’s well connected on the metro. My main reason for 3* review was the extensive amount of rules around the hotel. At the pool you weren’t allowed to move any sunchairs, weren’t allowed any drinks or food, no changing rooms despite being told not to wear swimwear in the hotel lobby. There were rules around where you could order certain drinks at the bars. It was just all a bit much😂 Pool was very cold despite it being sunny. Very crowded on a sunny day so not much room to even put a towel out on the fake grass. Overall, was a nice stay but don’t think I’d stay here again.
    Round Indicators
    CrazyHorseOban Oban, United Kingdom. 07/08/2019 Couples

    “Excellent Hotel”

    We have just returned from a 4 night stay at the Occidental and I cannot find any faults in the hotel, staff, location or amenities.On arrival, we took a taxi from airport which cost 24 euros in arrival and 30 on return but I would recommend it instead of the bus especially if you have an early or late flight to time. Exit the hotel and turn right to find Santuxtu metro situation which is one stop from the Casco Viejo old town centre of Bilbao(single journey 1.60E). Walking down to the town is a downhill walk of about 10 minutes but we mostly took the metro which is excellent. The hotel facilities are very good, staff are great and breakfast covers everything, hot and cold with eggs cooked to order. We used the pool once and it was a fine way to relax after a day touring Bilbao.

    EVALUATION

    Round Indicators

    • july 20 2019
    • Family

    26TrineN

    “Summer in Bilbao”


    A family of 5 spent a week. A lovely hotel with nice atmosphere, food and service. The pool was VERY crouded with local fitness guests. And a big problem for us with playful boys and no room in pool. And the pool was the reason for our choice. Overall very nice rooms and location.


    EVALUATION

    Round Indicators

    • july 18 2019
    • Mainz, Germany
    • Friends getaway

    N9965FGmatteom

    “Very Good hotel in a very good location”


    Very Good hotel in a very good location, just 5 minutes from the metro and at a walking distance from the old city centre. The hotel is very nice and clean and we especially enjoyed the free pool. Definitely recommended


    EVALUATION

    Round Indicators

    • july 17 2019
    • Family

    82kjetilm

    “To big, to unfriendly, to unpersonal”


    After staying 2 weeks with the family at this hotel, still no one says hello to us when we pass the reception many times a day. The guys with their stiff upperlips and expensive ties seem all the time to be occupied with discussing some financial or other problems. Hotelguests seem to be of less interest to the staff. This is very disapoining because the hotel is quite expensive and the location is also not perfect. Actually it seems to be a pure business hotel - not suited for holliday people and families. Our advice is to keep clear of this hotel if you are on vacation and want some friendly contact with the locals. There are a lot of other hotels to choose from if you do not want the machine way of living on your days off...


    cm_norte, Manager at Occidental Bilbao, responded to this review
    Dear guest, Thank you for sharing a review of Occidental Bilbao It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. At Barceló-Occidental we lay high value on our personnel being guest oriented and welcoming at all times, being fully aware that their interactions with our guests have an enourmous impact on the overall holiday expérience in our hotels, therefore we are sincerely sorry to read your comments on the service your received and commit to adjust any situation that leads us away from our goal being to make sure our guests feel welcome and attended to at all times. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló-Occidental holiday experience an unforgettable one for all the right reasons. Kind regards, Beatriz Pazo Directiva adjunta

    EVALUATION

    Round Indicators

    • july 14 2019
    • Glasgow, United Kingdom
    • Couples

    lcmeney

    “Lots of rules...”


    My partner and I stayed in the hotel for 4 nights. The room was great, spacious and comfortable and also came with a steam iron. The area isn’t great, it didn’t feel particularly safe at night, however, it’s well connected on the metro. My main reason for 3* review was the extensive amount of rules around the hotel. At the pool you weren’t allowed to move any sunchairs, weren’t allowed any drinks or food, no changing rooms despite being told not to wear swimwear in the hotel lobby. There were rules around where you could order certain drinks at the bars. It was just all a bit much😂 Pool was very cold despite it being sunny. Very crowded on a sunny day so not much room to even put a towel out on the fake grass. Overall, was a nice stay but don’t think I’d stay here again.


    EVALUATION

    Round Indicators

    • july 8 2019
    • Oban, United Kingdom
    • Couples

    CrazyHorseOban

    “Excellent Hotel”


    We have just returned from a 4 night stay at the Occidental and I cannot find any faults in the hotel, staff, location or amenities.On arrival, we took a taxi from airport which cost 24 euros in arrival and 30 on return but I would recommend it instead of the bus especially if you have an early or late flight to time. Exit the hotel and turn right to find Santuxtu metro situation which is one stop from the Casco Viejo old town centre of Bilbao(single journey 1.60E). Walking down to the town is a downhill walk of about 10 minutes but we mostly took the metro which is excellent. The hotel facilities are very good, staff are great and breakfast covers everything, hot and cold with eggs cooked to order. We used the pool once and it was a fine way to relax after a day touring Bilbao.


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