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Barceló Hotel Pool  Royal Hideaway Playacar Resort
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map

Map and location

Lote Hotelero No. 6, Desarrollo   77710 Playacar , Playa del Carmen   Quintana Roo  


Points of Interest

37.5 mi Cancún International Airport 

10 min. Playa del Carmen

Guest reviews.

There is no better expert than a traveller.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 6300 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

73% Complete

4603

Very good

16% Complete

1062

Average

5% Complete

365

Poor

2% Complete

167

Very poor

1% Complete

103

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    Round Indicators
    david o 08/24/2019

    “Hotel & Spa”

    The resort has been a favorite of ours for many years. Everything was wonderful as always. However, the house wine needs to be improved as well as the TV stations available in English. The spa was very accommodating. Gabriel and Yamoe gave the best massages. It was so enjoyable, we went back for a second massage!!! Give it a try,you won’t be disappointed.
    Round Indicators
    kileybmw 08/24/2019 Couples

    “Second Visit”

    The hotel grounds and layout can not be beat! Staff is amazing and restaurants are exceptional for an all-inclusive. Rooms are super plush. However, it seems everything is a secret at this resort. I'd advise you to spend a few extra minutes at reception when checking in and ask them to fill you in on all that's available to you during your stay. For instance, they have a Dive Shop on the premise that offers all sorts of water activities (additional charge but reasonable) like a short snorkel trip for $45! They have bicycles, kayaks or other items to borrow at no charge. They have daily activities (like a Tequila tasting) posted where you pickup Towels. There are six pools/hot tubs scattered throughout the property all available for use. Pool by the gym has really cool jets in the floor that you have to ask to have turned on.
    Round Indicators
    frericj Atlanta, Georgia. 08/22/2019 Friends getaway

    “A time away ”

    We had a great time with friends. Place was amazing. Service was awesome. Vogar (the bellhop) was a great asset to time away. Food was succulent and bar drinks were just right. Small place with great views and ocean time was amazing. I would recommend for adults get away.
    Round Indicators
    debraowen59 Advance, Missouri. 08/22/2019

    “Worth the return visit!!!”

    There are so many great places to stay in Mexico, we never go to the same place twice, however, Royal Hideaway is definitely the exception!!! The property is immaculate, service amazing and the food delicious!! Perfect small adult only, all inclusive. Very relaxing, with stunning views. The staff is beyond amazing. You NEVER meet a staff member that they don't speak, and after a few days, will be calling you by name. Anything you ask, they are more than willing to try to accommodate. We highly recommend this property, it's wonderful. We traveled in the off season so the rates are more affordable. A little pricey in the winter but the property itself is beautiful.
    Round Indicators
    joliva653629 McAllen, Texas. 08/22/2019 Couples

    “Service was not Royal”

    Beautiful rooms and amenities. Food Service was not royal. Weak Selection. Service staff was lazy and needs more training. Entertainment needs a lot of work. Not much effort put into planning. If they can fix service, food and entertainment, it could make a big change for the hotel.

    EVALUATION

    Round Indicators

    • august 24 2019

    david o

    “Hotel & Spa”


    The resort has been a favorite of ours for many years. Everything was wonderful as always. However, the house wine needs to be improved as well as the TV stations available in English. The spa was very accommodating. Gabriel and Yamoe gave the best massages. It was so enjoyable, we went back for a second massage!!! Give it a try,you won’t be disappointed.


    EVALUATION

    Round Indicators

    • august 24 2019
    • Couples

    kileybmw

    “Second Visit”


    The hotel grounds and layout can not be beat! Staff is amazing and restaurants are exceptional for an all-inclusive. Rooms are super plush. However, it seems everything is a secret at this resort. I'd advise you to spend a few extra minutes at reception when checking in and ask them to fill you in on all that's available to you during your stay. For instance, they have a Dive Shop on the premise that offers all sorts of water activities (additional charge but reasonable) like a short snorkel trip for $45! They have bicycles, kayaks or other items to borrow at no charge. They have daily activities (like a Tequila tasting) posted where you pickup Towels. There are six pools/hot tubs scattered throughout the property all available for use. Pool by the gym has really cool jets in the floor that you have to ask to have turned on.


    EVALUATION

    Round Indicators

    • august 22 2019
    • Atlanta, Georgia
    • Friends getaway

    frericj

    “A time away ”


    We had a great time with friends. Place was amazing. Service was awesome. Vogar (the bellhop) was a great asset to time away. Food was succulent and bar drinks were just right. Small place with great views and ocean time was amazing. I would recommend for adults get away.


    EVALUATION

    Round Indicators

    • august 22 2019
    • Advance, Missouri

    debraowen59

    “Worth the return visit!!!”


    There are so many great places to stay in Mexico, we never go to the same place twice, however, Royal Hideaway is definitely the exception!!! The property is immaculate, service amazing and the food delicious!! Perfect small adult only, all inclusive. Very relaxing, with stunning views. The staff is beyond amazing. You NEVER meet a staff member that they don't speak, and after a few days, will be calling you by name. Anything you ask, they are more than willing to try to accommodate. We highly recommend this property, it's wonderful. We traveled in the off season so the rates are more affordable. A little pricey in the winter but the property itself is beautiful.


    EVALUATION

    Round Indicators

    • august 22 2019
    • McAllen, Texas
    • Couples

    joliva653629

    “Service was not Royal”


    Beautiful rooms and amenities. Food Service was not royal. Weak Selection. Service staff was lazy and needs more training. Entertainment needs a lot of work. Not much effort put into planning. If they can fix service, food and entertainment, it could make a big change for the hotel.


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