Close

You are using Internet Explorer as a browser to visit Barcelo.com, and we trully recomend to use other browser in order to avoid troubles. If you prefer it, upload your browser versión to Internet Explorer 7 or newer by following the steps you will find in the “About” option inside Tools Configuration (upper right of your window)

Barceló Hotel Pool  Royal Hideaway Playacar Resort
Premios y Reconocimientos

Prizes and Awards

;
map

Map and location

Lote Hotelero No. 6, Desarrollo   77710 Playacar , Playa del Carmen   Quintana Roo  


Points of Interest

37.5 mi Cancún International Airport 

10 min. Playa del Carmen

Guest reviews.

There is no better expert than a traveller.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 6503 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


Comments

Excellent

72% Complete

4742

Very good

16% Complete

1091

Average

5% Complete

387

Poor

2% Complete

173

Very poor

1% Complete

110

Filter by

Sort by

    Round Indicators
    dablask Santa Cruz, California. 11/21/2019 Friends getaway

    “Love this place!!”

    This is the second time I’ve been to this resort. My bestie and I travel once a year together and look for quality and convenience to maximize our relaxation. This has become our place. The staff is amazing. Ricardo, Javier, and Daniel by the pools are the best! They make the resort! Ricardo, though, to be honest is the reason we return. He makes sure your trip is relaxing and we feel taken care of! We can’t wait to go back because now it’s like visiting friends! The rooms are fabulous, the service is impeccable, and the food is delicious! Highly recommend!
    Round Indicators
    Kenway N 11/20/2019 Couples

    “Amazing All-Inclusive Hotel”

    The rooms were super nice and felt very comfortable. It was big with a huge bathroom/shower area. The food service, quality of food was amazing. The staff was nice and everyone helped. The entire hotel was always being cared for each day. Great entertainment without being too crazy. I would highly suggest this hotel for couples who want a nice hotel with good food and great service. Only thing that would have been nice was to give us hard liquor in the mini bar.

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Mr. Kenway, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    kb2002m San Jose, California. 11/20/2019 Couples

    “Overpriced”

    Clean and big rooms. Below average food and beverage. No shuttle to Avenida 5. Not much activities. Not much music played. Not very lively. Caters to older adults 50s. Overpriced for the price we paid. Service was ok. But truly they are not very accommodating.

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Kb, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    Round Indicators
    franciscomorales United States. 11/19/2019 Family

    “AMAZING!!!! ASOMBROSO!!!!”

    Everything about this place is magical, our last visit only had two things I would complain about but other than those the trip was wonderful. The hotel grounds are beautiful the minute you walk in you notice how clean and elegant everything is. Wild life is abundant all over the property. The staff is super courteous and will go above and beyond to make your stay the best. Our personal concierge Oscar was wonderful and took great care of us. You must make reservations for each dinner you will be going to. Best thing to do is plan your dinners with the concierge on your first night. All restaurants except for 2 are places you must dress up for. The food is delicious! Those people complaining about food are the same people that complain everywhere they go and are never happy (yet at their own house they eat microwave food.) The rooms are spacious, clean and very nice. The bathroom toiletries are all L’Occitane. The bathrooms and rooms are all equipped with everything you need during your stay and you will feel like you are in a spa. By the way the SPA at the hotel is wonderful and sauna, steam room and private pool are included. There are several pools to choose from including the infinity pool with amazing ocean views. Drinks are all premium and food can be brought to you at the pool or beach. The bad: phone in room did not work, we were not able to call for included room service as phone didn’t work (we had to walk down to the concierge phone). The air conditioning was leaking and we had to chase down a Maintanence man since the phone didn’t work we couldn’t call to have it fixed. The restaurants are supposedly dressy Azia is their Asian food place and we were told you couldn’t wear jeans, couldn’t wear sandals and must have a polo type shirt... we got to the restaurant and that was a lie. A man had shorts and sandals. If you a dress code enforce it or stop telling people you have one.

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Mr. Morales, Thank you for taking the time to share your comments about your recent vacation with us. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    Round Indicators
    431oc_anec Stockholm, Sweden. 11/17/2019 Couples

    “100 % YESSS. ”

    This is a GREAT resort. It was our first time at a all inclusive in Mexico and it didn’t disappoint. The rooms are comfy and lovely, concierge Michelle rocked, she made sure we were booked on every night at a different restaurant and made sure our stay was memorable (she even decorated the room for my bday). Food was exceptional for an all inclusive (all restaurant are pretty amazing apart from maybe the grill which is the one to avoid if you can) The staff was amazing, all the pool server boys work soooo hard to make sure people get what they want, the entertainment is great cause it’s not constant as well (few hours of aqua fitness and a bingo) Seriously overall I loved it (and I didn’t know what to expect in a resort like this) It’s quieter cause it’s an adult only resort which makes a different. HIGHLY recommended!!!!! I would go back in a heartbeat. Only thing to know is that excursions with the hotels are soooo expensive and so is the spa. You can def find better deals somewhere else! Thanks royal hideaway we loved it.

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Anec, Thank you very much for sharing this great review of your recent stay with us. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Warmest regards!

    EVALUATION

    Round Indicators

    • november 21 2019
    • Santa Cruz, California
    • Friends getaway

    dablask

    “Love this place!!”


    This is the second time I’ve been to this resort. My bestie and I travel once a year together and look for quality and convenience to maximize our relaxation. This has become our place. The staff is amazing. Ricardo, Javier, and Daniel by the pools are the best! They make the resort! Ricardo, though, to be honest is the reason we return. He makes sure your trip is relaxing and we feel taken care of! We can’t wait to go back because now it’s like visiting friends! The rooms are fabulous, the service is impeccable, and the food is delicious! Highly recommend!


    EVALUATION

    Round Indicators

    • november 20 2019
    • Couples

    Kenway N

    “Amazing All-Inclusive Hotel”


    The rooms were super nice and felt very comfortable. It was big with a huge bathroom/shower area. The food service, quality of food was amazing. The staff was nice and everyone helped. The entire hotel was always being cared for each day. Great entertainment without being too crazy. I would highly suggest this hotel for couples who want a nice hotel with good food and great service. Only thing that would have been nice was to give us hard liquor in the mini bar.


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Mr. Kenway, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • november 20 2019
    • San Jose, California
    • Couples

    kb2002m

    “Overpriced”


    Clean and big rooms. Below average food and beverage. No shuttle to Avenida 5. Not much activities. Not much music played. Not very lively. Caters to older adults 50s. Overpriced for the price we paid. Service was ok. But truly they are not very accommodating.


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Kb, Thank you for taking the time to share your comments about your recent vacation with us. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    EVALUATION

    Round Indicators

    • november 19 2019
    • United States
    • Family

    franciscomorales

    “AMAZING!!!! ASOMBROSO!!!!”


    Everything about this place is magical, our last visit only had two things I would complain about but other than those the trip was wonderful. The hotel grounds are beautiful the minute you walk in you notice how clean and elegant everything is. Wild life is abundant all over the property. The staff is super courteous and will go above and beyond to make your stay the best. Our personal concierge Oscar was wonderful and took great care of us. You must make reservations for each dinner you will be going to. Best thing to do is plan your dinners with the concierge on your first night. All restaurants except for 2 are places you must dress up for. The food is delicious! Those people complaining about food are the same people that complain everywhere they go and are never happy (yet at their own house they eat microwave food.) The rooms are spacious, clean and very nice. The bathroom toiletries are all L’Occitane. The bathrooms and rooms are all equipped with everything you need during your stay and you will feel like you are in a spa. By the way the SPA at the hotel is wonderful and sauna, steam room and private pool are included. There are several pools to choose from including the infinity pool with amazing ocean views. Drinks are all premium and food can be brought to you at the pool or beach. The bad: phone in room did not work, we were not able to call for included room service as phone didn’t work (we had to walk down to the concierge phone). The air conditioning was leaking and we had to chase down a Maintanence man since the phone didn’t work we couldn’t call to have it fixed. The restaurants are supposedly dressy Azia is their Asian food place and we were told you couldn’t wear jeans, couldn’t wear sandals and must have a polo type shirt... we got to the restaurant and that was a lie. A man had shorts and sandals. If you a dress code enforce it or stop telling people you have one.


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Mr. Morales, Thank you for taking the time to share your comments about your recent vacation with us. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards!

    EVALUATION

    Round Indicators

    • november 17 2019
    • Stockholm, Sweden
    • Couples

    431oc_anec

    “100 % YESSS. ”


    This is a GREAT resort. It was our first time at a all inclusive in Mexico and it didn’t disappoint. The rooms are comfy and lovely, concierge Michelle rocked, she made sure we were booked on every night at a different restaurant and made sure our stay was memorable (she even decorated the room for my bday). Food was exceptional for an all inclusive (all restaurant are pretty amazing apart from maybe the grill which is the one to avoid if you can) The staff was amazing, all the pool server boys work soooo hard to make sure people get what they want, the entertainment is great cause it’s not constant as well (few hours of aqua fitness and a bingo) Seriously overall I loved it (and I didn’t know what to expect in a resort like this) It’s quieter cause it’s an adult only resort which makes a different. HIGHLY recommended!!!!! I would go back in a heartbeat. Only thing to know is that excursions with the hotels are soooo expensive and so is the spa. You can def find better deals somewhere else! Thanks royal hideaway we loved it.


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Anec, Thank you very much for sharing this great review of your recent stay with us. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Warmest regards!

    Close 

    Back Find a hotel

    Hotels in Cuba

    Select Cuba

    Hotels in El Salvador

    Select El Salvador

    Hotels in Costa Rica

    Select Costa Rica

    Hotels in Ecuador

    Select Ecuador

    Hotels in Guatemala

    Select Guatemala

    Hotels in Nicaragua

    Select Nicaragua

    Hotels in Mexico

    Select Mexico

    Hotels in Aruba

    Select Aruba

    Hotels in Spain

    Select Spain

    Hotels in Germany

    Select Germany

    Hotels in Turkey

    Select Turkey

    Hotels in Bulgaria

    Select Bulgaria

    Hotels in Czech Republic

    Select Czech Republic

    Hotels in Italy

    Select Italy

    Hotels in Greece

    Select Greece

    Hotels in Portugal

    Select Portugal

    Hotels in Hungria

    Select Hungria

    Hotels in Morocco

    Select Morocco

    Hotels in Egypt

    Select Egypt

    Hotels in Túnez

    Select Túnez

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z