Views of Barceló Sancti Petri Spa Resort Hotel Complex
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Royal Hideaway Sancti Petri, part of Barceló Hotel Group

UR Lomas de Sancti Petri, s/n   11130 Chiclana de la Frontera, Cádiz , Andalucía   España  


Places of Interest

65 km La Parra, Jerez

Right on the seafront La Barrosa beach

1 km Loma Sancti Petri Golf Course

Novo Sancti Petri Golf Course 3 km

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Royal Hideaway Sancti Petri, part of Barceló Hotel Group

4.5/5 Round Indicators
| 2053 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

72% Complete

1488

Very good

18% Complete

375

Average

5% Complete

123

Poor

2% Complete

42

Very poor

1% Complete

25

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    Round Indicators
    LynBrussels Brussels, Belgium. 06/20/2018 Couples

    “Our best hotel experience in Sancti Petri”

    We are loving our stay here at the Royal Hideaway and will be sorry to leave tomorrow morning. We've been here for 10 days and have enjoyed every moment. Travelling with TUI from Belgium, we are on half board which suits us very well. The buffet breakfast and dinner are excellent although the option to have dinner in the other restaurants would have been welcome. Our room on the 4th floor with sea view and large terrace was most welcome. Thank you to all the very kind and proficient staff for making our stay so very special. We hope to return in the near future.
    Round Indicators
    665mely Potomac, Maryland. 06/19/2018 Family

    “Great Manager Jaffar”

    Rooms were nice and service was ok...but manager Jaffar helped with everything and "made" our vacation...from helping us rent car to tourist attractions. The service we received from him was first rate!! We were there with group and alot of service issues from general staff.
    Round Indicators
    Barry M Dún Laoghaire, Dublin, Ireland. 06/18/2018 Couples

    “Wonderful property, poor customer service and value for money”

    This is a wonderful property, rooms are spacious, views are excellent and the pool facilities are exceptional. The food was pretty good for a buffet (half board). The hotel is expensive to begin with but we thought the 5 star rating merited the premium, but there is absolutely no concept of this being managed as a 5 star hotel. We had several incidences of really poor service, which when challenged the staff were extremely defensive and at times rude. My biggest gripe is the lack of clarity around hidden charges. We used certain services which we were unaware attracted additional charges and challenged staff over the lack of clarity. We were practically ridiculed, including by senior management. I raised this with Barcelo head office and was disappointed when the complaint was passed to the hotel to respond to me. The hotel offered if I would like to return that they would “treat me like a VIP”, surely they should treat every guest like a VIP and these complaints wouldn’t arise. Another example is that all food and drink prices on menus don’t include IVA (tax) so expect an extra 10 percent on your final bill. I suspect there is better value and better service within a stones throw of this hotel. The culture of poor customer service in this hotel would not lead me to recommend it or return. Disappointing for the Barcelo brand.
    Round Indicators
    maggiehendrick 06/15/2018 Couples

    “Maggie Gibraltar”

    Wonderful hotel with friendly staff and the best breakfast ever, there is so much choice and is open till 11am so can be used as brunch when you are on a half board basis. The spa was fantastic with so much to chose from.
    Round Indicators
    Anna T 06/15/2018 Friends getaway

    “Gorgeous oasis ”

    Perfect from start to finish. Beautiful hotel, perfect location. The swimming pools are lovely but the beach is stunning. Eating options are a little hit and miss but we were completely looked after by the staff. We loved this hotel and will be back.

    EVALUATION

    Round Indicators

    • june 20 2018
    • Brussels, Belgium
    • Couples

    LynBrussels

    “Our best hotel experience in Sancti Petri”


    We are loving our stay here at the Royal Hideaway and will be sorry to leave tomorrow morning. We've been here for 10 days and have enjoyed every moment. Travelling with TUI from Belgium, we are on half board which suits us very well. The buffet breakfast and dinner are excellent although the option to have dinner in the other restaurants would have been welcome. Our room on the 4th floor with sea view and large terrace was most welcome. Thank you to all the very kind and proficient staff for making our stay so very special. We hope to return in the near future.


    EVALUATION

    Round Indicators

    • june 19 2018
    • Potomac, Maryland
    • Family

    665mely

    “Great Manager Jaffar”


    Rooms were nice and service was ok...but manager Jaffar helped with everything and "made" our vacation...from helping us rent car to tourist attractions. The service we received from him was first rate!! We were there with group and alot of service issues from general staff.


    EVALUATION

    Round Indicators

    • june 18 2018
    • Dún Laoghaire, Dublin, Ireland
    • Couples

    Barry M

    “Wonderful property, poor customer service and value for money”


    This is a wonderful property, rooms are spacious, views are excellent and the pool facilities are exceptional. The food was pretty good for a buffet (half board). The hotel is expensive to begin with but we thought the 5 star rating merited the premium, but there is absolutely no concept of this being managed as a 5 star hotel. We had several incidences of really poor service, which when challenged the staff were extremely defensive and at times rude. My biggest gripe is the lack of clarity around hidden charges. We used certain services which we were unaware attracted additional charges and challenged staff over the lack of clarity. We were practically ridiculed, including by senior management. I raised this with Barcelo head office and was disappointed when the complaint was passed to the hotel to respond to me. The hotel offered if I would like to return that they would “treat me like a VIP”, surely they should treat every guest like a VIP and these complaints wouldn’t arise. Another example is that all food and drink prices on menus don’t include IVA (tax) so expect an extra 10 percent on your final bill. I suspect there is better value and better service within a stones throw of this hotel. The culture of poor customer service in this hotel would not lead me to recommend it or return. Disappointing for the Barcelo brand.


    EVALUATION

    Round Indicators

    • june 15 2018
    • Couples

    maggiehendrick

    “Maggie Gibraltar”


    Wonderful hotel with friendly staff and the best breakfast ever, there is so much choice and is open till 11am so can be used as brunch when you are on a half board basis. The spa was fantastic with so much to chose from.


    EVALUATION

    Round Indicators

    • june 15 2018
    • Friends getaway

    Anna T

    “Gorgeous oasis ”


    Perfect from start to finish. Beautiful hotel, perfect location. The swimming pools are lovely but the beach is stunning. Eating options are a little hit and miss but we were completely looked after by the staff. We loved this hotel and will be back.


    Leisure and Entertainment at Barceló Sancti Petri Spa Resort Hotel

    An exclusive oasis of sun, sea and luxury on the coast of Cadiz

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