Best Price Guaranteed

This is our double commitment for your complete peace of mind: 

• Best price guaranteed 
• Locked price 

At Barceló Hotel Group, we go beyond the Best Price Guaranteed concept so that we can provide better guarantees than anyone else on price and ensure complete peace of mind for our guests. 

That is why we offer a double guarantee: on Barcelo.com, the Barceló App and through our customer service team, you will always find the lowest price. Once you have booked, you can rest assured that, should you find a lower price on another website or on the Barcelo.com/the App itself (or through customer service) we will always match it, even if a discount voucher was applied to the confirmed booking. 

And a promise is a promise, for any booking made on Barcelo.com: 

On Barcelo.com. If, after making your booking, you find a lower rate on Barcelo.com up to 14 days before your arrival at the hotel, we will match the rate.   If the rate is Non-Refundable or Safe Rate, only one price match will be permitted, regardless of the booking channel.

Onanother website. If you find a low online price on a website other than Barcelo.com, within 24 hours of making your booking and up to 14 days before your arrival at the hotel, we will also match the rate and reward you with an additional 10% discount on the matched rate.  If you do not have a confirmed rate, we will still match the price, provided that it can be verified. In this case, the additional 10% discount will not apply.

As our guarantee goes beyond words, we have put a reward system in place in case we are beaten on price. 

1. Price Match Process fro a lower rate found outside Barcelo.com:

• Make your booking at the best online price on Barcelo.com.
• Let's suppose that, up to 14 days before your arrival at the hotel, you find a lower rate for the same dates and the same booking conditions (room type, board basis, occupancy, offer, rate/cancellation policy and extras).  
• Complete the form available at this link and send it to us.  
• We will process your request and respond within a maximum of 48 business hours .  
• If your request meets the requirements, we will match the rate found and apply an additional 10% discount. 
• If your request does not meet the requirements, we will contact you to offer you the best possible alternatives available through Barcelo.com. 

2. Matching process for the best price found on Barcelo.com after booking: 

• Make your booking at the best online price on Barcelo.com. 
• Let's suppose that, after making your booking and up to 14 days before your arrival at the hotel, you find a lower rate on Barcelo.com for the same dates and the same booking conditions (room type, board basis, occupancy, offer, rate/cancellation policy and extras).  
• Fill in the form available at this link and send it to us.
• Within a maximum of 48 working hours, we will process your request and provide you with a response .
• If your request meets the requirements, we will match the rate found.  
• If your request does not meet the requirements, we will contact you to offer you the best possible alternatives available through Barcelo.com.

Examples of matched rates

Below are two examples of price matching:  

1. Price Match for a lower rate found on another website:  

Price of a booking on Barcelo.com: 200€  

Price on another legitimate website (within 24 hours of booking): 190€  

New price (with price match + discount): €171

2. Price Match for a lower rate found on Barcelo.com after making your booking:  

Price of a booking on Barcelo.com: 200€ 

Price on Barcelo.com for the same room under the same conditions (up to 14 days before check-in): 190€  

New price (with price match): €190

If you would like to request a Price Match, complete the relevant form.

1. The conditions of the rate found on another website must exactly match those of the net rate booked or available on Barcelo.com or through our customer service team:  

• same hotel
• same room type 
• same duration and dates of stay
• the same terms and conditions of sale, prepayment, cancellation and booking modification, etc.
• same number of guests
• same currency
• same rate condition

If the cancellation and/or modification policies do not match, the more restrictive policy will apply.  

2. You must submit the request within 24 hours of making your booking or obtaining a verifiable quote, and up to 14 days before your arrival at the hotel.

3. The submitted form must include a screenshot of the lower rate found on another website. That screenshot must always be taken at the final step before confirming the booking, clearly showing the hotel name, stay dates, room type, number of adults and children, board basis, currency, taxes and the rate's cancellation policy. This screenshot must also show the date and time displayed on the computer or device on which it was taken. 

4. Only one Price Match request per customer may be submitted within the 24-hour period for confirmed bookings made through our booking channels. 

5. If the lower online rate applies to a multiple-night booking, the guarantee covers the total price of the entire stay, not the rates for each individual night.  

6. The lower rate found must exclude any city/country taxes or other taxes applicable to the room rate.  

7. The rate found must be publicly available online and verifiable by Barcelo.com. 

8. The total price difference found on another website must exceed €5. If the price difference exceeds 25%, and unless prohibited by law, Barcelo Hotel Group reserves the right to modify or withdraw this offer and these terms and conditions at any time, at its sole discretion.  

9. If a match is granted (whether or not the additional 10% discount is applied), it will be based on the original rate. No discount codes or special discounts that may have been applied to the original booking, including those available through the my Barceló Benefits programme, will apply to the new final price.

10. If a Price Match request is submitted at the weekend, that is, from 16.00 on Friday (GMT+2/+1 depending on daylight saving time), the price match may not be processed until Monday (GMT+2/+1 depending on daylight saving time).  

11. The Price Match process for a lower price found on another website cannot be combined with the Price Match process for a lower rate found on Barcelo.com. 

12. Rates on Barcelo.com and through customer service may vary depending on the country. Therefore, the new rate found must be for the same country/market as the original rate. 

13. If currency exchange rates and any bank fees charged by your bank apply, charges and/or refunds made in a currency other than that of the debit/credit card account used may result in differences between the amount charged and the amount refunded. Barcelo Hotel Group accepts no responsibility for any such differences. 

14. If a Price Match is requested for a confirmed Non-Refundable booking, only one Price Match will be permitted.

1. You must have a confirmed booking made through Barcelo.com.

2. The conditions of the rate found on Barcelo.com must fully match the conditions of the net rate booked on Barcelo.com: 

• same hotel 
• same room type 
• same duration and dates of stay
• the same conditions of sale, prepayment, cancellation and booking modification, etc. 
• same number of guests 
• same currency 
• same rate condition

If the cancellation and/or modification policies do not match, the most restrictive policy will apply. 

3. You must submit your request up to 14 days before your arrival at the hotel. 

4. The submitted form must include a screenshot of the lower rate found. That screenshot must always be taken at the final step before confirming the booking, clearly showing the hotel name, stay dates, room type, number of adults and children, board basis, currency, taxes and the rate's cancellation policy. The screenshot must also show the date and time displayed on the computer or device on which it was taken.

5. Only one price match request can be submitted per customer. 

• For Non-Refundable or Safe Rate bookings, only one Price Match will be permitted.
• The Price Match also applies if the original booking has a discount coupon applied.

6. If the lower rate applies to a multiple-night booking, the guarantee covers the total price of the entire stay, not the rates for each individual night. 

7. The cheapest rate found must be exclusive of any taxes associated with the city/country in question or any other taxes associated with the room rate. 

8. The rate must be publicly available online and verifiable on Barcelo.com. 

9. In the event that an equalisation is made, it will be applied to the original rate. Discount codes or special discounts that may be applied to the original booking, including those contemplated in the my Barceló Benefits programme, will not be applied to the new final price.

10. When a price-match request is submitted over the weekend, i.e. after 16.00 on Friday (GMT+2/+1 depending on daylight saving time), the price match may be delayed until Monday (GMT+2/+1 depending on daylight saving time). 

11. The Price Match for a lower rate found on Barcelo.com cannot be combined with the Price Match process for a lower rate found later on Barcelo.com, nor with the Price Match process for a lower rate found outside Barcelo.com. 

12. Rates on Barcelo.com may vary depending on the country. Therefore, the new rate found must be for the same country/market as the original booking.

13. For bookings paid in full or in part in advance, payment of the new total amount will first be required. The full amount previously paid will then be refunded. If currency exchange rates and any bank fees charged by your bank apply, charges and/or refunds made in a currency other than that of the debit/credit card account used may result in differences between the amount charged and the amount refunded. Barcelo Hotel Group accepts no responsibility for any such differences.

We are committed to delivering our Best Online Price Guarantee. Accordingly, we have established a number of basic rules and limitations to ensure we can guarantee the best online price. In the following 12 cases, the Best Online Price Guarantee does not apply and, therefore, Price Match requests will not be accepted: 

1. Bookings made through channels other than Barcelo.com or any other unauthorised channel.

2. Rates available on opaque websites. That is, websites where the hotel brand, full name, exact location, category or any other specific information is not disclosed until the booking has been completed.  

3. Rates relating to promotional packages, i.e. hotel or travel packages that may include hotel offers, flights, car hire, food and beverages, or other similar packages or services.  

4. Rates that are not publicly available, including negotiated rates, group rates, corporate rates, etc.  

5. Bookings made through private sales clubs or websites that require registration, including Barcelo Hotel Group loyalty programmes.  

6. Rates containing errors on the website at the time of the search or booking.  

7. Prepaid voucher rates.

8. Bookings made 13 days or fewer before the hotel arrival date.  

9. Rate discrepancies resulting from currency fluctuations, rounding or exchange rate differences.  

10. Rates on Barcelo.com that already include exclusive benefits for groups (meetings, events, congresses or conferences), whether in the form of special services or discounts.

11. The Best Price Guarantee does not apply to hotels in Cuba. 

12. If, in the opinion of Barcelo Hotel Group, the website referred to is fraudulent, the Best Price Guarantee will not apply.

1. How do I submit a Price Match request? Please review the Best Price Guarantee Terms and Conditions to ensure you meet the requirements, then submit the Price Match request form.  

2. How will I know if my form has been received? You will receive confirmation by email or telephone within 48 business hours.  

3. How will I know if my request has been approved? You will be notified by email or telephone.  

4. How will I know if the room type is the same? If, for any reason, the details of the room covered by the best rate found on another website differ from those of your original booking, we will notify you via email or telephone.  

5. If I find a lower rate on Barcelo.com itself, will my request still apply? Yes. As part of the extended Best Price Guarantee, you will be eligible for a price match provided that your request is submitted at least 14 days before arrival and meets the conditions of the Best Price Guarantee.