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Vista panorámicas a la playa y hotel Allegro Playacar Resort
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Map and location

Lote Hotelero No. 7, Desarrollo   77710 Playacar , Playa Del Carmen   Quintana Roo  


Points of Interest

37.5 mi  Cancún International Airport

2 mi Playa del Carmen

Guest reviews.

There is no better expert than a traveller.

Allegro Playacar

4.0/5 Round Indicators
| 8072 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

42% Complete

3398

Very good

33% Complete

2666

Average

13% Complete

1112

Poor

6% Complete

502

Very poor

4% Complete

394

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    Round Indicators
    binbeertoe Westlake, Ohio. 03/25/2020

    “alego”

    nice place, my door was broke, one faucet hot water nothing came out telephone never worked. my friends door was not working either. great bartenders and food was excellent. pool was very nice first club great. activity's were great

    Community M, Gerente at Allegro Playacar, responded to this review
     Dear Binbeertoe, We greatly appreciate the time you spent to review your recent experience in our hotel, at Allegro Playacar we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Warmest Regards!

    Round Indicators
    836edwardp Winnipeg, Canada. 03/23/2020

    “9th time in paradise”

    Just returned from our 9th time at the Allegro. Sad to leave, and sad that the virus has affected the resort and staff. We had a great stay, Francisco and Rafael do a wonderful job of running the resort. The beach had some seaweed once in a while, was cleaned up, but you must remember the beach is public property. The ground are immaculate and the lighting is magical at night. The room was as requested, the A/C was fine, maid service was perfect, as was front desk. The food was great, so all compliments to Chef Carlos and his staff. The main asset here is the staff. A more friendly and accommodating group would be hard to find. In particular, Manuel, Erica, Isaac, Rigoberto, and a dozen others are what makes this place. We certainly expect to be back next year for our 10th vacation.

    Community M, Gerente at Allegro Playacar, responded to this review
     Dear Mr. Edward, We actually appreciate you selected us as your preferred vacation destination at the Playa del Carmen and also by the time you have dedicated to share your comments regarding your stay at Allegro Playacar through TripAdvisor. It is always a pleasure to receive positive feedback. As a Hotel industry oriented to the excellence in service. We continuously strive to meet all of our guests' needs and go beyond their expectations. Therefore, we are more than satisfied that your dreams have become true. We hope to have the opportunity to welcome you once again in our Allegro Playacar and offer you another memorable Experience. Our Best Regards,

    Round Indicators
    theadventuresofs Gillette, Wyoming. 03/22/2020

    “Great place to go with young children!”

    We were staying at this resort while the COVID-19 was really starting to pick up. While we were there, the resort went from 90% full to 40% full. It will likely be completely empty by next week. The resort had to lay off half of it's staff because of this. The staff that was left still were super-friendly and accommodating. The entertainment crew still did an awesome job keeping up with entertainment. Jesus was awesome! This is a great resort with children as it is not too large and it's easy to keep track of where they are at. The food here was delicious! They have different themes every night at the buffet. The lunch was always very good. The atmosphere was great. The grounds were very well kept-up as well. They do a great job keeping everything clean and trim. I will definitely come back here again!

    Community M, Gerente at Allegro Playacar, responded to this review
     Dear Guest, Thank you for taking the time to share your comments about your recent vacation with us. The tranquility and well-being of our guests is our priority, this is why we are following a rigorous protocol of action in collaboration with the authorities to act before any unforeseen event. Our hotels have applied preventive measures of cleanliness and disinfection to protect our guests and employees. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards,

    Round Indicators
    michelld2017 03/22/2020

    “4th Year in a Row to Allegro Playacar; Planning for #5”

    What an awesome 4 weeks we spent at the Allegro Playacar, our 4th year in a row and we plan on it being our yearly destination of choice. There are so many things to rave about. Their 286 room (it was on a quiz when we were there) 8-plex thatched roof huts are so quaint & cozy. They are well maintained and any minor issues, they are on it right away. The GM Francesco, assistant director Carla, Augystin and hotel manager Raphael are all so personable and truly cared about our vacation experience. They all treated us like a person, not just a number whenever we talked to any of them. Activity staff - led by Rene, kept us busy all day (unless we chose to fall asleep on the many loungers). They had stretch class, zumba, water aerobics, beach volleyball/soccer, table tennis, basketball, tennis, Bingo (my favorite) and a different ‘crazy game’ every day. Even if you didn’t participate, the activities were always entertaining. The energy of these employees is amazing – we were glad to see you again Ivan. Michelle from Italy – you have dance in your blood. I hope you/Bruno’s families are all safe back home in Italy. Rene is a great leader and we enjoyed watching you dance and interact with all of us. Foam/bubble party – it’s a hit every Saturday. If you are booking at this resort, don’t plan to be off resort on an excursion or anywhere on Saturday – you don’t want to miss the foam party. See pictures – the pool is full of bubbles, people, fun, music, dance and laughter. Suggestion to Allegro – put up a bulletin board along the walkway or lobby with pictures of your Saturday foam party as I’ve told other vacationers at the resort to make sure and stay Saturday because they knew nothing about it. They thanked us afterwards for letting us know. Swim-up pool bar & Waiters – always busy and always had a smile and said hello. Abel has been our favorite bartender and makes the best tasting margaritas EVER. Manual, Nestor (happy 60th), Claudio, Bernardo, Alejandro & Umberto were always on the spot with refills. Thanks guys – I know I forgot some names – we’ll catch you next year. The Bellboy staff – always had time to chat with us in the mornings when leaving and coming back from our walks. You even sympathized with my husband knowing he might be going shopping. Food – we didn’t eat at the a-la-carte’s. We don’t like having to be back from our walk at 9:00 (or earlier because there is usually a line-up) to book and you can only book for that day. In saying that, we were perfectly ok eating at the buffet each night. There was always something for us, my favorite buffet theme nights were Asian, Mexican (yum – tortilla soup) and BBQ. My morning pick-me-up was the cook humming and singing while she made my omelet. Rooms – we were totally satisfied. We always had hot water for our showers. There is no bathtub so if you have a little one, bring a small inflatable pool to use in the large shower. We slept good every night, finding the mattress to be good & firm. Spa & couple’s massage – my husband said he had the best deep tissue massage he’s ever had (Luu?). My relaxing massage was just that – so relaxing. Night entertainment – it’s a long day in the sun so having shows earlier would perhaps fill the seats. Starting shows at 9:30 is too late for us so I can’t give you my take on the entertainment. Had they advertised Jersey Boys or Michael Jackson shows (like last year), then I would have been there. Summary – Allegor Playacar is perfectly situated in the midst of the best part of the Playacar beach, no seaweed this year and a short 20 min walk into Playa del Carmen for shops, restaurants and dancing. We’ve always felt totally safe walking to/from there. Sometimes I heard “the birds wake me up”, “I can’t find anything to eat” or “music is too loud”. I think - “get a grip” as you probably complain everywhere you go. If you truly have a complaint, talk to a supervisor and see what can be done. Above all, be nice (like the Canadians – eh!).

    Community M, Gerente at Allegro Playacar, responded to this review
     Dear Michell, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    Trip192516 London, United Kingdom. 03/19/2020 Solo travel

    “Perfect 14 days in paradise!”

    My trip could not be faulted. It's the most peaceful destination. The grassed roofed rooms are pristine.The beach is even better than Domincan. The food and staff were great.The animation team brought so much energy to the large pool area. Always loads of loungers. I spent every day on the beach where you get waiter service all day long. A night or two in Playa del carmen is a must. Plus a night or two at Coco Bongo. Big up to Danny who sorts the Coco Bongo excursions. You're a star!! Will definitely return.

    AllegroPlayacar, Gerente at Allegro Playacar, responded to this review
     Dear Thank you very much for sharing this great review of your recent stay at Allegro Playacar. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon.

    EVALUATION

    Round Indicators

    • march 25 2020
    • Westlake, Ohio

    binbeertoe

    “alego”


    nice place, my door was broke, one faucet hot water nothing came out telephone never worked. my friends door was not working either. great bartenders and food was excellent. pool was very nice first club great. activity's were great


    Community M, Gerente at Allegro Playacar, responded to this review
    Dear Binbeertoe, We greatly appreciate the time you spent to review your recent experience in our hotel, at Allegro Playacar we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Warmest Regards!

    EVALUATION

    Round Indicators

    • march 23 2020
    • Winnipeg, Canada

    836edwardp

    “9th time in paradise”


    Just returned from our 9th time at the Allegro. Sad to leave, and sad that the virus has affected the resort and staff. We had a great stay, Francisco and Rafael do a wonderful job of running the resort. The beach had some seaweed once in a while, was cleaned up, but you must remember the beach is public property. The ground are immaculate and the lighting is magical at night. The room was as requested, the A/C was fine, maid service was perfect, as was front desk. The food was great, so all compliments to Chef Carlos and his staff. The main asset here is the staff. A more friendly and accommodating group would be hard to find. In particular, Manuel, Erica, Isaac, Rigoberto, and a dozen others are what makes this place. We certainly expect to be back next year for our 10th vacation.


    Community M, Gerente at Allegro Playacar, responded to this review
    Dear Mr. Edward, We actually appreciate you selected us as your preferred vacation destination at the Playa del Carmen and also by the time you have dedicated to share your comments regarding your stay at Allegro Playacar through TripAdvisor. It is always a pleasure to receive positive feedback. As a Hotel industry oriented to the excellence in service. We continuously strive to meet all of our guests' needs and go beyond their expectations. Therefore, we are more than satisfied that your dreams have become true. We hope to have the opportunity to welcome you once again in our Allegro Playacar and offer you another memorable Experience. Our Best Regards,

    EVALUATION

    Round Indicators

    • march 22 2020
    • Gillette, Wyoming

    theadventuresofs

    “Great place to go with young children!”


    We were staying at this resort while the COVID-19 was really starting to pick up. While we were there, the resort went from 90% full to 40% full. It will likely be completely empty by next week. The resort had to lay off half of it's staff because of this. The staff that was left still were super-friendly and accommodating. The entertainment crew still did an awesome job keeping up with entertainment. Jesus was awesome! This is a great resort with children as it is not too large and it's easy to keep track of where they are at. The food here was delicious! They have different themes every night at the buffet. The lunch was always very good. The atmosphere was great. The grounds were very well kept-up as well. They do a great job keeping everything clean and trim. I will definitely come back here again!


    Community M, Gerente at Allegro Playacar, responded to this review
    Dear Guest, Thank you for taking the time to share your comments about your recent vacation with us. The tranquility and well-being of our guests is our priority, this is why we are following a rigorous protocol of action in collaboration with the authorities to act before any unforeseen event. Our hotels have applied preventive measures of cleanliness and disinfection to protect our guests and employees. We hope you give us the opportunity to welcome you to the hotel again soon. Warmest Regards,

    EVALUATION

    Round Indicators

    • march 22 2020

    michelld2017

    “4th Year in a Row to Allegro Playacar; Planning for #5”


    What an awesome 4 weeks we spent at the Allegro Playacar, our 4th year in a row and we plan on it being our yearly destination of choice. There are so many things to rave about. Their 286 room (it was on a quiz when we were there) 8-plex thatched roof huts are so quaint & cozy. They are well maintained and any minor issues, they are on it right away. The GM Francesco, assistant director Carla, Augystin and hotel manager Raphael are all so personable and truly cared about our vacation experience. They all treated us like a person, not just a number whenever we talked to any of them. Activity staff - led by Rene, kept us busy all day (unless we chose to fall asleep on the many loungers). They had stretch class, zumba, water aerobics, beach volleyball/soccer, table tennis, basketball, tennis, Bingo (my favorite) and a different ‘crazy game’ every day. Even if you didn’t participate, the activities were always entertaining. The energy of these employees is amazing – we were glad to see you again Ivan. Michelle from Italy – you have dance in your blood. I hope you/Bruno’s families are all safe back home in Italy. Rene is a great leader and we enjoyed watching you dance and interact with all of us. Foam/bubble party – it’s a hit every Saturday. If you are booking at this resort, don’t plan to be off resort on an excursion or anywhere on Saturday – you don’t want to miss the foam party. See pictures – the pool is full of bubbles, people, fun, music, dance and laughter. Suggestion to Allegro – put up a bulletin board along the walkway or lobby with pictures of your Saturday foam party as I’ve told other vacationers at the resort to make sure and stay Saturday because they knew nothing about it. They thanked us afterwards for letting us know. Swim-up pool bar & Waiters – always busy and always had a smile and said hello. Abel has been our favorite bartender and makes the best tasting margaritas EVER. Manual, Nestor (happy 60th), Claudio, Bernardo, Alejandro & Umberto were always on the spot with refills. Thanks guys – I know I forgot some names – we’ll catch you next year. The Bellboy staff – always had time to chat with us in the mornings when leaving and coming back from our walks. You even sympathized with my husband knowing he might be going shopping. Food – we didn’t eat at the a-la-carte’s. We don’t like having to be back from our walk at 9:00 (or earlier because there is usually a line-up) to book and you can only book for that day. In saying that, we were perfectly ok eating at the buffet each night. There was always something for us, my favorite buffet theme nights were Asian, Mexican (yum – tortilla soup) and BBQ. My morning pick-me-up was the cook humming and singing while she made my omelet. Rooms – we were totally satisfied. We always had hot water for our showers. There is no bathtub so if you have a little one, bring a small inflatable pool to use in the large shower. We slept good every night, finding the mattress to be good & firm. Spa & couple’s massage – my husband said he had the best deep tissue massage he’s ever had (Luu?). My relaxing massage was just that – so relaxing. Night entertainment – it’s a long day in the sun so having shows earlier would perhaps fill the seats. Starting shows at 9:30 is too late for us so I can’t give you my take on the entertainment. Had they advertised Jersey Boys or Michael Jackson shows (like last year), then I would have been there. Summary – Allegor Playacar is perfectly situated in the midst of the best part of the Playacar beach, no seaweed this year and a short 20 min walk into Playa del Carmen for shops, restaurants and dancing. We’ve always felt totally safe walking to/from there. Sometimes I heard “the birds wake me up”, “I can’t find anything to eat” or “music is too loud”. I think - “get a grip” as you probably complain everywhere you go. If you truly have a complaint, talk to a supervisor and see what can be done. Above all, be nice (like the Canadians – eh!).


    Community M, Gerente at Allegro Playacar, responded to this review
    Dear Michell, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • march 19 2020
    • London, United Kingdom
    • Solo travel

    Trip192516

    “Perfect 14 days in paradise!”


    My trip could not be faulted. It's the most peaceful destination. The grassed roofed rooms are pristine.The beach is even better than Domincan. The food and staff were great.The animation team brought so much energy to the large pool area. Always loads of loungers. I spent every day on the beach where you get waiter service all day long. A night or two in Playa del carmen is a must. Plus a night or two at Coco Bongo. Big up to Danny who sorts the Coco Bongo excursions. You're a star!! Will definitely return.


    AllegroPlayacar, Gerente at Allegro Playacar, responded to this review
    Dear Thank you very much for sharing this great review of your recent stay at Allegro Playacar. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We hope you give us the opportunity to welcome you to the hotel again soon.

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