Rooms at the Allegro Isora hotel
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Allegro Isora

La Gaviota, 1. Playa de la Arena   38680 Guia de Isora (Tenerife) , Islas Canarias   España  


Places of Interest

24.6 miles Tenerife–South Airport

9.5 miles Abama golf course

0.3 mi La Arena beach

Just under a mile Acantilados de Los Gigantes

Guest reviews.

There is no better expert than a traveller.

Allegro Isora

3.5/5 Round Indicators
| 2817 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

28% Complete

816

Very good

36% Complete

1017

Average

19% Complete

557

Poor

9% Complete

257

Very poor

6% Complete

171

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    Round Indicators
    leavethecatathome Greater Manchester, United Kingdom. 07/20/2018 Family

    “One night here; hopefully last ”

    We arrived here late last night. First impressions were good: we were given a bag of food as we'd missed dinner. However, what we were given was a tub of rice salad. God knows how long it had been out (it was warm) so we didn't fancy that really. We were aware that there had been issues with the restaurant but that is only because we read reviews on here: we have had no communication whatsoever from Tui. I emailed the hotel to check and was assured that the work would be completed by 16th July. That simply is not the case. Having seen the restaurant there is no way that will be finished any time soon. Breakfast this morning was horrible. Stone cold for a start and with flies absolutely everywhere. As the restaurant is positioned outside smoking appears to be permitted which again is just awful. The area also doesn't seem particularly clean. None of us ate much because it was just so unappetising. I am dreading this evening's meal. There is building work throughout the hotel and I am currently writing this overlooking the work being done on a room opposite us listening to the sound of banging. We have already complained to Tui and will move (hopefully). I'm sure this is a lovely hotel but doing this sort of work at this time is absolute madness.
    Round Indicators
    Neanderdalia 07/19/2018 Family

    “Perfect Family Holiday”

    We have stayed in this hotel during May half term with my two kids (they are 5 and 8). We loved pretty much everything about it, actually kids already decided we are going back next year and – I’d be happy to! So from the start: Reception staff and generally all staff seems so smiley and happy and helpful. Everybody speaks English. Rooms (we stayed in Block F overlooking kids pool) are not what I would call luxurious but clean and well furnished (sort of Ikea style) with little balcony where we could keep our beach gear. Each apartment consists of the bedroom (nice bed but a bit cosy with space) and living room/kitchen with sofa bed. I slept on the sofa bed and was absolutely fine with it. Food was great (I mean it – but bear in mind we love fish and see food) during our stay, so were the all-inclusive drinks. Just please be aware if you’re all-inclusive you need to live a small deposit at the check-in to sample any of non-inclusive drinks (nuisance, why couldn’t we just pay cash?? at some point I gave up and it was a first holiday ever without a single mojito). Kids enjoyed different activities and evening shows, it was also nice to have a playground on site. Evening movie screenings for little ones were so cool, as it let them settle before bedtime. Beach (clean and sandy, with lifeguard) is 5-10 minutes away and the views on the way are just lovely. Not sure it’s so steep of the climb – my petite 5-year-old didn’t have any problems… This hotel is on the up, we’ll be back! PS. If you hire a car, there is plenty of parking space behind the hotel.

    Barcelo_Canarias, Director de Relaciones Públicas at Allegro Isora, responded to this review
     Dear Neanderdalia, Thank you for your preference in selecting Allegro Isora for your holiday and for sharing your detailed review through TripAdvisor. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We are glad to read that our exclusive facilities, our gastronomic variety and our staff’s dedication to a service of excellence, were to your liking, providing you with a memorable holiday. It would be a pleasure to welcome you again at Allegro Isora. Kind regards,

    Round Indicators
    philplumber Plymouth, United Kingdom. 07/17/2018 Couples

    “POOR COMMUNICATION”

    This is a very good hotel, unfortunately there were major works ongoing when we arrived and for the full duration of our stay causing major issues, dining area by pool, pool out of action, limited pool bar.

    Barcelo_Canarias, Director de Relaciones Públicas at Allegro Isora, responded to this review
     Dear Mr. Philplumber, Although we sincerely regret reading that your stay at our Allegro Isora fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,

    Round Indicators
    martinepatlag Lurgan, United Kingdom. 07/14/2018 Family

    “Hoilday”

    Has taken me a while to write this review had put it off because I was annoyed about certain parts of my holiday and didn't want to keep going over it again...but anyway we were here 2 weeks ago and can only say I was very dissapointed with the food as you see in many other reviews the problems with the flys and having to eat beside the pool at the snack bar because the restaurant was being renovated.. though the hotel arnt totally to blame for this we have a hudge issue with jet 2, we got an email a week before we travelled and tried to get in touch with them to see what they can offer us or change the hotel but nothing! So we went with van open mind..what I did expect from the hotel was to be upgraded or compansated some how without having to complain,being offered a day at a water park just doesn't cover it,we still have to eat,my kids hated when it came to lunch and dinner they wouldn't eat because of the flies so therefore we had to eat out on a few occasions to just enjoy a nice family meal without fighting off flies and sorry to say rude Spanish family's always jumping the que, another issue was the bar during the day it was miles from the kids pool and the que to get a drink just wasn't worth it,one member off staff working in a hudge busy hotel is just not on,so therefore no way did we get our money worth at all, couldn't get a drink and didn't want to eat,and again the Spanish jumped the que a few times and the bar staff just egnored us,only a few I'm not saying they were all rude!!....the bar staff in the evening were the entertainmentwas we're polite and completely run off there feet..all in all my kids did have a good time they enjoyed the kids club and the entertainment they also worked hard and we're very friendly!! My only issue with the kids club was they let the kids leave off there own accord but this is not acceptable!! We often sat beside the kids club but on our last day our little girl wondered up to the top pool and was paddyling by herself I got very cross at this but just let it go as it was my last day,the girls were lovely but I'm sorry more precautions need to be put in place...I have went on a bit but to be honest the pools our room and the hotel itself was really good,we just didn't get what we paid for and have sent a complaint to jet2 😭😭

    Barcelo_Canarias, Director de Relaciones Públicas at Allegro Isora, responded to this review
     Dear Martinepatlag, We were very disappointed to read your experience during your stay in our Allegro Isora, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. On the other hand, we regret to read that our buffet offer did not live up to your expectations,moreover we have taken good note of your remarks related to the presence of flies,and I would like to inform you that we currently have a current contract with a specialized company that regularly perform their work of disinfestation and rodent control in the hotel according to current regulations, so you can be sure that there is no health problem in the hotel. Regarding cockroaches inform you that we currently have a current contract with a specialized company that regularly perform their work of disinfestation and rodent control in the hotel according to current regulations, so you can be sure that there is no health problem in the hotel. However, we would like to emphasize that we are located in a geographical area that due to weather conditions is very prone to the appearance of these insects and although we maintain a very exhaustive control, we are aware that in some cases they appear in the hotel. We were also most concerned to read your remarks on our Barcy club,mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests.As per protocol, we have an entry and exit register where the parents of our little guests have to sign, of course we also have children who can safely go out and enter alone without being accompanied, but this must be told to one of our animators.Nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Once again, thank you for your time and despite the problems that have arisen during your stay, we hope that Barceló will continue to be an option for your next vacation and that we will have the opportunity to restore your faith in our company in the near future. Best regards

    Round Indicators
    Grimasons Portadown, United Kingdom. 07/14/2018 Family

    “Don't Believe All the Reviews!!”

    I travelled to this hotel with my wife and 7 year old son last week for a 9 night stay having read all the negative reviews about the restaurant being closed, etc., etc. I contacted Barcelo to voice my concerns and they were extremely helpful (Always book through the hotel chain - top tip!) who even offered a full refund but knowing the Barcelo service I have experienced before I was happy to go ahead .To be perfectly honest the dining experience outside is vey pleasant and for those reviewers saying the snack bar area from which the food is served is infested in flies is complete nonsense! Yes there are flies but as other guests have pointed out.....it's a hot country! The food choice is slightly more limited given the current renovation work but it is still tasty, quality and extremely good value for a 4* AI. If you want Michelin star food then you wouldn't be booking this hotel so don't complain! The 3 pools at the resort are excellent and again there are doing some repair work around the pools but there are plenty of sunbeds (although a few more parasols would be welcome!), The staff at this hotel are super attentive and could not be more helpful....typical Barcelo! When we stayed there was vey few English speaking kids but the animation team tried to engage with all nationalities.....typical of the entertainment put on by the team which was equally as good in the evening....highly energetic! Overall this summer is probably not the best time to come to this excellent hotel (clean bedding and towels when required another plus!) but I have no hesitation in recommending it to everyone who wants to stay in Tenerife and stay with the Barcelo chain! (Top tip - Stay AI premium it makes a nice a difference and if going to Siam Park make sure you pay the extra 15Euro extra for the fast passes per person.....unbelievable difference to your day and book through tix.com as you get a free 5Euro per person voucher towards food at the park!)

    EVALUATION

    Round Indicators

    • july 20 2018
    • Greater Manchester, United Kingdom
    • Family

    leavethecatathome

    “One night here; hopefully last ”


    We arrived here late last night. First impressions were good: we were given a bag of food as we'd missed dinner. However, what we were given was a tub of rice salad. God knows how long it had been out (it was warm) so we didn't fancy that really. We were aware that there had been issues with the restaurant but that is only because we read reviews on here: we have had no communication whatsoever from Tui. I emailed the hotel to check and was assured that the work would be completed by 16th July. That simply is not the case. Having seen the restaurant there is no way that will be finished any time soon. Breakfast this morning was horrible. Stone cold for a start and with flies absolutely everywhere. As the restaurant is positioned outside smoking appears to be permitted which again is just awful. The area also doesn't seem particularly clean. None of us ate much because it was just so unappetising. I am dreading this evening's meal. There is building work throughout the hotel and I am currently writing this overlooking the work being done on a room opposite us listening to the sound of banging. We have already complained to Tui and will move (hopefully). I'm sure this is a lovely hotel but doing this sort of work at this time is absolute madness.


    EVALUATION

    Round Indicators

    • july 19 2018
    • Family

    Neanderdalia

    “Perfect Family Holiday”


    We have stayed in this hotel during May half term with my two kids (they are 5 and 8). We loved pretty much everything about it, actually kids already decided we are going back next year and – I’d be happy to! So from the start: Reception staff and generally all staff seems so smiley and happy and helpful. Everybody speaks English. Rooms (we stayed in Block F overlooking kids pool) are not what I would call luxurious but clean and well furnished (sort of Ikea style) with little balcony where we could keep our beach gear. Each apartment consists of the bedroom (nice bed but a bit cosy with space) and living room/kitchen with sofa bed. I slept on the sofa bed and was absolutely fine with it. Food was great (I mean it – but bear in mind we love fish and see food) during our stay, so were the all-inclusive drinks. Just please be aware if you’re all-inclusive you need to live a small deposit at the check-in to sample any of non-inclusive drinks (nuisance, why couldn’t we just pay cash?? at some point I gave up and it was a first holiday ever without a single mojito). Kids enjoyed different activities and evening shows, it was also nice to have a playground on site. Evening movie screenings for little ones were so cool, as it let them settle before bedtime. Beach (clean and sandy, with lifeguard) is 5-10 minutes away and the views on the way are just lovely. Not sure it’s so steep of the climb – my petite 5-year-old didn’t have any problems… This hotel is on the up, we’ll be back! PS. If you hire a car, there is plenty of parking space behind the hotel.


    Barcelo_Canarias, Director de Relaciones Públicas at Allegro Isora, responded to this review
    Dear Neanderdalia, Thank you for your preference in selecting Allegro Isora for your holiday and for sharing your detailed review through TripAdvisor. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We are glad to read that our exclusive facilities, our gastronomic variety and our staff’s dedication to a service of excellence, were to your liking, providing you with a memorable holiday. It would be a pleasure to welcome you again at Allegro Isora. Kind regards,

    EVALUATION

    Round Indicators

    • july 17 2018
    • Plymouth, United Kingdom
    • Couples

    philplumber

    “POOR COMMUNICATION”


    This is a very good hotel, unfortunately there were major works ongoing when we arrived and for the full duration of our stay causing major issues, dining area by pool, pool out of action, limited pool bar.


    Barcelo_Canarias, Director de Relaciones Públicas at Allegro Isora, responded to this review
    Dear Mr. Philplumber, Although we sincerely regret reading that your stay at our Allegro Isora fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,

    EVALUATION

    Round Indicators

    • july 14 2018
    • Lurgan, United Kingdom
    • Family

    martinepatlag

    “Hoilday”


    Has taken me a while to write this review had put it off because I was annoyed about certain parts of my holiday and didn't want to keep going over it again...but anyway we were here 2 weeks ago and can only say I was very dissapointed with the food as you see in many other reviews the problems with the flys and having to eat beside the pool at the snack bar because the restaurant was being renovated.. though the hotel arnt totally to blame for this we have a hudge issue with jet 2, we got an email a week before we travelled and tried to get in touch with them to see what they can offer us or change the hotel but nothing! So we went with van open mind..what I did expect from the hotel was to be upgraded or compansated some how without having to complain,being offered a day at a water park just doesn't cover it,we still have to eat,my kids hated when it came to lunch and dinner they wouldn't eat because of the flies so therefore we had to eat out on a few occasions to just enjoy a nice family meal without fighting off flies and sorry to say rude Spanish family's always jumping the que, another issue was the bar during the day it was miles from the kids pool and the que to get a drink just wasn't worth it,one member off staff working in a hudge busy hotel is just not on,so therefore no way did we get our money worth at all, couldn't get a drink and didn't want to eat,and again the Spanish jumped the que a few times and the bar staff just egnored us,only a few I'm not saying they were all rude!!....the bar staff in the evening were the entertainmentwas we're polite and completely run off there feet..all in all my kids did have a good time they enjoyed the kids club and the entertainment they also worked hard and we're very friendly!! My only issue with the kids club was they let the kids leave off there own accord but this is not acceptable!! We often sat beside the kids club but on our last day our little girl wondered up to the top pool and was paddyling by herself I got very cross at this but just let it go as it was my last day,the girls were lovely but I'm sorry more precautions need to be put in place...I have went on a bit but to be honest the pools our room and the hotel itself was really good,we just didn't get what we paid for and have sent a complaint to jet2 😭😭


    Barcelo_Canarias, Director de Relaciones Públicas at Allegro Isora, responded to this review
    Dear Martinepatlag, We were very disappointed to read your experience during your stay in our Allegro Isora, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. On the other hand, we regret to read that our buffet offer did not live up to your expectations,moreover we have taken good note of your remarks related to the presence of flies,and I would like to inform you that we currently have a current contract with a specialized company that regularly perform their work of disinfestation and rodent control in the hotel according to current regulations, so you can be sure that there is no health problem in the hotel. Regarding cockroaches inform you that we currently have a current contract with a specialized company that regularly perform their work of disinfestation and rodent control in the hotel according to current regulations, so you can be sure that there is no health problem in the hotel. However, we would like to emphasize that we are located in a geographical area that due to weather conditions is very prone to the appearance of these insects and although we maintain a very exhaustive control, we are aware that in some cases they appear in the hotel. We were also most concerned to read your remarks on our Barcy club,mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests.As per protocol, we have an entry and exit register where the parents of our little guests have to sign, of course we also have children who can safely go out and enter alone without being accompanied, but this must be told to one of our animators.Nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Once again, thank you for your time and despite the problems that have arisen during your stay, we hope that Barceló will continue to be an option for your next vacation and that we will have the opportunity to restore your faith in our company in the near future. Best regards

    EVALUATION

    Round Indicators

    • july 14 2018
    • Portadown, United Kingdom
    • Family

    Grimasons

    “Don't Believe All the Reviews!!”


    I travelled to this hotel with my wife and 7 year old son last week for a 9 night stay having read all the negative reviews about the restaurant being closed, etc., etc. I contacted Barcelo to voice my concerns and they were extremely helpful (Always book through the hotel chain - top tip!) who even offered a full refund but knowing the Barcelo service I have experienced before I was happy to go ahead .To be perfectly honest the dining experience outside is vey pleasant and for those reviewers saying the snack bar area from which the food is served is infested in flies is complete nonsense! Yes there are flies but as other guests have pointed out.....it's a hot country! The food choice is slightly more limited given the current renovation work but it is still tasty, quality and extremely good value for a 4* AI. If you want Michelin star food then you wouldn't be booking this hotel so don't complain! The 3 pools at the resort are excellent and again there are doing some repair work around the pools but there are plenty of sunbeds (although a few more parasols would be welcome!), The staff at this hotel are super attentive and could not be more helpful....typical Barcelo! When we stayed there was vey few English speaking kids but the animation team tried to engage with all nationalities.....typical of the entertainment put on by the team which was equally as good in the evening....highly energetic! Overall this summer is probably not the best time to come to this excellent hotel (clean bedding and towels when required another plus!) but I have no hesitation in recommending it to everyone who wants to stay in Tenerife and stay with the Barcelo chain! (Top tip - Stay AI premium it makes a nice a difference and if going to Siam Park make sure you pay the extra 15Euro extra for the fast passes per person.....unbelievable difference to your day and book through tix.com as you get a free 5Euro per person voucher towards food at the park!)


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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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