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Swimming pool at the Allegro Isora hotel
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Map and location

La Gaviota, 1. Playa de la Arena   38680 Guia de Isora (Tenerife) , Islas Canarias   España  


Places of Interest

24.6 miles Tenerife–South Airport

9.5 miles Abama golf course

0.3 mi La Arena beach

Just under a mile Acantilados de Los Gigantes

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Allegro Isora

4.0/5 Round Indicators
| 1019 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

34% Complete

353

Very good

35% Complete

360

Average

17% Complete

177

Poor

8% Complete

88

Very poor

4% Complete

42

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    Round Indicators
    paniboy 01/20/2020 Couples

    “Very good ”

    First of all if like to thank all the staff there for there hard and dedicated work, they all worked hard, particularly one cleaner who always put my partners Teddy bear very lovingly on the bed, now let's get to the food, the food absolutely amazing, different choices every night and some cooked in front of you, the one thing that was a little off putting was we had stained bed sheets nearly everyday. All staff were very friendly and was not once rude, also the entertainment was great for adults and kids, if you want peace and quiet ask for block F, the pools and other facilities were fantastic and the one of the best things they did were to leave sweets and treats put in nice little pink bags, we would definitely go back the place was in the middle of mo were and there some pretty steep hills, the views were stunning
    Round Indicators
    BawaOBawa Chigwell. 01/20/2020 Family

    “Nice”

    It is a nice hotel in good location. Food was good. Could have improved by having a vegi dish every day. Nice activities during the day. However evening entertainment I could not enjoy as it was outside and a bit chilly. The rooms are average. It more 3 star than 4 star. I have been to other barcelo 4 stars and H10 4 stars and was not on same par. There was no relaxation lounge for example with sofa's etc.
    Round Indicators
    Janette C 01/19/2020 Family

    “Polish / Germans mainly”

    Very little English which don't normally bother me but pushy Pols mostly here at this hotel . First rule : They don't like to Q & considering u Q like cattle at meal times they feel they have the upper hand . Second rule : Get to know which fly tastes good with what dish . Third rule : Take a very very cold shower and then and only then will the heated pool feel slightly warm . The Deco of this motel Oops hotel is plastic all the way ! Tacky & Dirty The rooms are basic & old . The paintwork on all corridors are dirty . The bath is not anti slip and the shower screen is too big for the bath hence a 12inch gap to squeeze out of but remember NOT ANTI SLIP . The over flow on bath was uncovered so u have a dirty big hole "excuse the pun" within a DBH... Jet2 got us moved asap but the hotel wanted to upgrade us to premium Al if we signed Documents which we were not prehaped to do but apprently u do get to eat a better class of fly but you still get to Q with some of the rudess people on the earth & sleep in solided mattresses. Advoid at all costs !!
    Round Indicators
    jessicagilbert96 Ipswich, United Kingdom. 01/19/2020 Family

    “We Left.”

    After 3 days at this hotel we moved hotel! Beds had human waste on them, hair all over the floor, asked reception to reclean the room they did and still ignored the poo stains on top of the toilet and hairs in the bath! Food was awful, avoid pool bar food covered in flies hot dog gave my daughter food poisoning. Heated pool was freezing cold, also had maintenance working on floor around heated pool closed off over half the sunbed area, drilling was very loud and upsetting for young children! Breakfast and lunch in restaurant where fine, dinner is awful! You are given a 1 Hour dinner slot to be in the restaurant by! I have a young child as did the other family i travelled with, the children napped in the evening before dinner we where forced to wake them at 6pm for a 7pm dinner slot! The restaurant should be open to everyone for the meal time opening hours! Even with the 1 hour slot you are queueing like cattle for your food around the buffet! Clearly the system does not work! We left the allegro isora 3 days after arriving! Jet2 where very embarrassed by our experience.
    Round Indicators
    EVEYC21 Newcastle upon Tyne, United Kingdom. 01/19/2020 Couples

    “Disappointed”

    Arrived on Christmas Eve, late, checked in and found on entering our room there was an immediate issue with the toilet not working and a cupboard door hanging off in the kitchen. Reported and maintenance came while we grabbed food. Came back toilet still not working. Reported the next morning which was Christmas day and I had to use the toilet at the pool. TUI rep arrived and I explained issue an asked if we could be moved to a room with a working toilet. Rep said we had to come and speak to reception. Very rude lady told us we would have to pay as only had pool an sea view rooms. I explained they had to provide a basic facility of a working toilet. She was abrupt and sent maintenance back up. We waited 1 hour while the whole toilet was dismantled and replaced. Such a waste on xmas day. On further investigation we found the apartment filthy with cock roach droppings, leaking hot water tank and dirty shower head. Came back a few hrs later to find the bathroom flooded. No one to fix the issue on xmas day so had to put pans underneath leak which kept overflowing, really upset our xmas. The next morning I was so annoyed I demanded a manager came to the room. Piera the guest relation manager was very helpful and moved us to a superior room, with some extra perks. However the house keeping again very poor. There was a pubic hair in the bathroom on the tiles which remained there all week, robes and slippers provided, slippers were dirty. The layout of the complex is lovely. Meal times are a zoo. Came back to our table with food where our drinks were and a French family and made themselves at home, weren't going to move so we picked our drinks up and moved table. Also don't like being given a slot to eat. Husband was Ill for a full day with sickness and diarrhoea, he has never been Ill in 25 years. The surrounding area is nice and quiet and we walked a lot. I have dealt with TUI since returning who confirmed this hotel is not meeting the standards expected.

    EVALUATION

    Round Indicators

    • january 20 2020
    • Couples

    paniboy

    “Very good ”


    First of all if like to thank all the staff there for there hard and dedicated work, they all worked hard, particularly one cleaner who always put my partners Teddy bear very lovingly on the bed, now let's get to the food, the food absolutely amazing, different choices every night and some cooked in front of you, the one thing that was a little off putting was we had stained bed sheets nearly everyday. All staff were very friendly and was not once rude, also the entertainment was great for adults and kids, if you want peace and quiet ask for block F, the pools and other facilities were fantastic and the one of the best things they did were to leave sweets and treats put in nice little pink bags, we would definitely go back the place was in the middle of mo were and there some pretty steep hills, the views were stunning


    EVALUATION

    Round Indicators

    • january 20 2020
    • Chigwell
    • Family

    BawaOBawa

    “Nice”


    It is a nice hotel in good location. Food was good. Could have improved by having a vegi dish every day. Nice activities during the day. However evening entertainment I could not enjoy as it was outside and a bit chilly. The rooms are average. It more 3 star than 4 star. I have been to other barcelo 4 stars and H10 4 stars and was not on same par. There was no relaxation lounge for example with sofa's etc.


    EVALUATION

    Round Indicators

    • january 19 2020
    • Family

    Janette C

    “Polish / Germans mainly”


    Very little English which don't normally bother me but pushy Pols mostly here at this hotel . First rule : They don't like to Q & considering u Q like cattle at meal times they feel they have the upper hand . Second rule : Get to know which fly tastes good with what dish . Third rule : Take a very very cold shower and then and only then will the heated pool feel slightly warm . The Deco of this motel Oops hotel is plastic all the way ! Tacky & Dirty The rooms are basic & old . The paintwork on all corridors are dirty . The bath is not anti slip and the shower screen is too big for the bath hence a 12inch gap to squeeze out of but remember NOT ANTI SLIP . The over flow on bath was uncovered so u have a dirty big hole "excuse the pun" within a DBH... Jet2 got us moved asap but the hotel wanted to upgrade us to premium Al if we signed Documents which we were not prehaped to do but apprently u do get to eat a better class of fly but you still get to Q with some of the rudess people on the earth & sleep in solided mattresses. Advoid at all costs !!


    EVALUATION

    Round Indicators

    • january 19 2020
    • Ipswich, United Kingdom
    • Family

    jessicagilbert96

    “We Left.”


    After 3 days at this hotel we moved hotel! Beds had human waste on them, hair all over the floor, asked reception to reclean the room they did and still ignored the poo stains on top of the toilet and hairs in the bath! Food was awful, avoid pool bar food covered in flies hot dog gave my daughter food poisoning. Heated pool was freezing cold, also had maintenance working on floor around heated pool closed off over half the sunbed area, drilling was very loud and upsetting for young children! Breakfast and lunch in restaurant where fine, dinner is awful! You are given a 1 Hour dinner slot to be in the restaurant by! I have a young child as did the other family i travelled with, the children napped in the evening before dinner we where forced to wake them at 6pm for a 7pm dinner slot! The restaurant should be open to everyone for the meal time opening hours! Even with the 1 hour slot you are queueing like cattle for your food around the buffet! Clearly the system does not work! We left the allegro isora 3 days after arriving! Jet2 where very embarrassed by our experience.


    EVALUATION

    Round Indicators

    • january 19 2020
    • Newcastle upon Tyne, United Kingdom
    • Couples

    EVEYC21

    “Disappointed”


    Arrived on Christmas Eve, late, checked in and found on entering our room there was an immediate issue with the toilet not working and a cupboard door hanging off in the kitchen. Reported and maintenance came while we grabbed food. Came back toilet still not working. Reported the next morning which was Christmas day and I had to use the toilet at the pool. TUI rep arrived and I explained issue an asked if we could be moved to a room with a working toilet. Rep said we had to come and speak to reception. Very rude lady told us we would have to pay as only had pool an sea view rooms. I explained they had to provide a basic facility of a working toilet. She was abrupt and sent maintenance back up. We waited 1 hour while the whole toilet was dismantled and replaced. Such a waste on xmas day. On further investigation we found the apartment filthy with cock roach droppings, leaking hot water tank and dirty shower head. Came back a few hrs later to find the bathroom flooded. No one to fix the issue on xmas day so had to put pans underneath leak which kept overflowing, really upset our xmas. The next morning I was so annoyed I demanded a manager came to the room. Piera the guest relation manager was very helpful and moved us to a superior room, with some extra perks. However the house keeping again very poor. There was a pubic hair in the bathroom on the tiles which remained there all week, robes and slippers provided, slippers were dirty. The layout of the complex is lovely. Meal times are a zoo. Came back to our table with food where our drinks were and a French family and made themselves at home, weren't going to move so we picked our drinks up and moved table. Also don't like being given a slot to eat. Husband was Ill for a full day with sickness and diarrhoea, he has never been Ill in 25 years. The surrounding area is nice and quiet and we walked a lot. I have dealt with TUI since returning who confirmed this hotel is not meeting the standards expected.


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