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Hotel Occidental Grand Aruba Resort Beach
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Map and location

J.E.Irausquin Blvd. 83   Noord 27000 Palm Beach ,   Aruba  


Points of Interest

7 mi Queen Beatrix International Airport

3 mi Golf course

12 km Bushiribana Gold Mill Ruins

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Aruba

4.0/5 Round Indicators
| 5407 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

52% Complete

2827

Very good

25% Complete

1357

Average

14% Complete

761

Poor

4% Complete

266

Very poor

3% Complete

196

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    Round Indicators
    ddcartier02879 10/15/2019 Couples

    “Dinner Experience - Mexican Lindo”

    We enjoyed a great meal and service at the Mexican Lindo as part of the all inclusive restaurant selections. Our waiter Elmo who didn’t miss a beat ensuring we had everything we needed. Of all the on-site property restaurants you can tell which are managed by Pansan See!
    Round Indicators
    stell280618 Miami, Florida. 10/15/2019 Friends getaway

    “Best vacation spot”

    Worth the money!! Great food, drinks and entertainment. All inclusive is the way to go. The rooms were clean and staff professional. Worth the time, travel and money. My friends and I had a blast and plan on visiting again soon.
    Round Indicators
    min32510 New York City, New York. 10/15/2019 Friends getaway

    “Dysfunctional resort ”

    Everything is outdated!!! It took maintenance 3 days to restore hot water, fix the safe plus the phone was never fixed!! We had to spend daily visit to speak to different managers for 3 days before get to the real one who hides behind the concierge all these time. The hotel is super outdated - sink is cracked, bathroom door is patched, step up garbage can doesn’t work, the TV signal is choppy, the shower handle was broken and leaked from the handle, all beach towels are torn and dirty and the pillows smell stinky. Besides the Mexican restaurant and Italian restaurant have decent food, other restaurants are just mediocre.

    Mariangelica C, Quality Coordinator at Barcelo Aruba, responded to this review
     Dear min32510, Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Barceló Aruba hotel, please rest assured that your comments have been taken onboard and revised by the entire Management team. Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion anything you may need, the team will do its utmost to find an immediate solution for you. We have taken good note of your remarks related to the service you received during your stay with us, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards, Barceló Aruba Team

    Round Indicators
    ss3ss3 10/15/2019 Business

    “GREAT HOTEL”

    It is a good hotel for holidays and business. Good beach and services, white sand and very nice sea. Good food and variety of restaurants. It is a nice place to rest. I met Mr. Oti Buddy (Purchasing Manager), who was very helpful and kind to me.

    Mariangelica C, Quality Coordinator at Barcelo Aruba, responded to this review
     Dear ss3ss3, We are thrilled you enjoyed your recent stay with us. Thank you for your wonderful review. We look forward to welcoming you back again very soon. Kind regards, Barceló Aruba Team

    Round Indicators
    Ggdu 10/15/2019 Friends getaway

    “Celebrating girl friend’s 40th birthday!!!”

    We stayed 5 days 4 nights . We’re here to celebrate our best friends 40th birthdays. Overall experience with this resort was very disappointing. We booked 2 ocean view rooms but only got a partial ocean view... most of the view was the parking. Everything was old and outdated....room towels were ok but beach towels were dirty and old. The most basic things were disfunctional....room key didn’t work... closet door cannot slide open ... bathroom garbage pal cover cannot open. My 2 other girl friends next door’s phone didn’t work ... no hot shower for 3 days. The hot shower didn’t fixed until the last night stay. There were Italian,Japanese,Mexican and a buffet restaurants . Foods were ok but not delicious. Service was ok. Honestly the price compared the two other hotels like Hyatt and Playa Linda was comparable but the other 2 hotels were much better and newer. This resort needs a big improvements!!!

    Mariangelica C, Quality Coordinator at Barcelo Aruba, responded to this review
     Dear Ggdu, Thank you for sharing a review of our Barceló Aruba hotel. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. We do our utmost to ensure that our guests can enjoy of our all inclusive service at all times. Our F&B team will continue working to improve on the aspects mentioned and surprise you with delicious international and local dishes and refreshing drinks on your next visit. We are sincerely sorry to read your dissatisfaction with the view from your room, however we would like to take this opportunity to clarify that we allocate our rooms in accordance with the room category for which you can find a thorough description in our website, rooms with sea views are usually rooms of a higher category than standard rooms, for a future occasion we strongly recommend you to visit our website or to contact our call center from where our agents will be able to give you all the relevant information on the hotel of your choice to make sure that you book the accommodation type that best meets your holiday needs and wishes. Moreover, we apologize for the inconveniences in the room and have shared your comments with our team to avoid receiving this kind of feedback in the future. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Kind regards, Barceló Aruba Team

    EVALUATION

    Round Indicators

    • october 15 2019
    • Couples

    ddcartier02879

    “Dinner Experience - Mexican Lindo”


    We enjoyed a great meal and service at the Mexican Lindo as part of the all inclusive restaurant selections. Our waiter Elmo who didn’t miss a beat ensuring we had everything we needed. Of all the on-site property restaurants you can tell which are managed by Pansan See!


    EVALUATION

    Round Indicators

    • october 15 2019
    • Miami, Florida
    • Friends getaway

    stell280618

    “Best vacation spot”


    Worth the money!! Great food, drinks and entertainment. All inclusive is the way to go. The rooms were clean and staff professional. Worth the time, travel and money. My friends and I had a blast and plan on visiting again soon.


    EVALUATION

    Round Indicators

    • october 15 2019
    • New York City, New York
    • Friends getaway

    min32510

    “Dysfunctional resort ”


    Everything is outdated!!! It took maintenance 3 days to restore hot water, fix the safe plus the phone was never fixed!! We had to spend daily visit to speak to different managers for 3 days before get to the real one who hides behind the concierge all these time. The hotel is super outdated - sink is cracked, bathroom door is patched, step up garbage can doesn’t work, the TV signal is choppy, the shower handle was broken and leaked from the handle, all beach towels are torn and dirty and the pillows smell stinky. Besides the Mexican restaurant and Italian restaurant have decent food, other restaurants are just mediocre.


    Mariangelica C, Quality Coordinator at Barcelo Aruba, responded to this review
    Dear min32510, Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Barceló Aruba hotel, please rest assured that your comments have been taken onboard and revised by the entire Management team. Please accept our sincerest apologies for the imperfections you describe in your review, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion anything you may need, the team will do its utmost to find an immediate solution for you. We have taken good note of your remarks related to the service you received during your stay with us, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards, Barceló Aruba Team

    EVALUATION

    Round Indicators

    • october 15 2019
    • Business

    ss3ss3

    “GREAT HOTEL”


    It is a good hotel for holidays and business. Good beach and services, white sand and very nice sea. Good food and variety of restaurants. It is a nice place to rest. I met Mr. Oti Buddy (Purchasing Manager), who was very helpful and kind to me.


    Mariangelica C, Quality Coordinator at Barcelo Aruba, responded to this review
    Dear ss3ss3, We are thrilled you enjoyed your recent stay with us. Thank you for your wonderful review. We look forward to welcoming you back again very soon. Kind regards, Barceló Aruba Team

    EVALUATION

    Round Indicators

    • october 15 2019
    • Friends getaway

    Ggdu

    “Celebrating girl friend’s 40th birthday!!!”


    We stayed 5 days 4 nights . We’re here to celebrate our best friends 40th birthdays. Overall experience with this resort was very disappointing. We booked 2 ocean view rooms but only got a partial ocean view... most of the view was the parking. Everything was old and outdated....room towels were ok but beach towels were dirty and old. The most basic things were disfunctional....room key didn’t work... closet door cannot slide open ... bathroom garbage pal cover cannot open. My 2 other girl friends next door’s phone didn’t work ... no hot shower for 3 days. The hot shower didn’t fixed until the last night stay. There were Italian,Japanese,Mexican and a buffet restaurants . Foods were ok but not delicious. Service was ok. Honestly the price compared the two other hotels like Hyatt and Playa Linda was comparable but the other 2 hotels were much better and newer. This resort needs a big improvements!!!


    Mariangelica C, Quality Coordinator at Barcelo Aruba, responded to this review
    Dear Ggdu, Thank you for sharing a review of our Barceló Aruba hotel. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. We do our utmost to ensure that our guests can enjoy of our all inclusive service at all times. Our F&B team will continue working to improve on the aspects mentioned and surprise you with delicious international and local dishes and refreshing drinks on your next visit. We are sincerely sorry to read your dissatisfaction with the view from your room, however we would like to take this opportunity to clarify that we allocate our rooms in accordance with the room category for which you can find a thorough description in our website, rooms with sea views are usually rooms of a higher category than standard rooms, for a future occasion we strongly recommend you to visit our website or to contact our call center from where our agents will be able to give you all the relevant information on the hotel of your choice to make sure that you book the accommodation type that best meets your holiday needs and wishes. Moreover, we apologize for the inconveniences in the room and have shared your comments with our team to avoid receiving this kind of feedback in the future. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Kind regards, Barceló Aruba Team

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