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Hotel Occidental Grand Aruba Resort Beach
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Map and location

J.E.Irausquin Blvd. 83   Noord 27000 Palm Beach ,   Aruba  


Points of Interest

7 mi Queen Beatrix International Airport

3 mi Golf course

12 km Bushiribana Gold Mill Ruins

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Royal Level at Barceló Aruba

4.0/5 Round Indicators
| 5837 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

52% Complete

3079

Very good

24% Complete

1443

Average

13% Complete

809

Poor

5% Complete

293

Very poor

3% Complete

214

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    Round Indicators
    mikez500 West Chester, Pennsylvania. 01/23/2020

    “Disappointment!!”

    From the moment we arrived, things just deteriorated. We didn't receive the room we initially booked (ocean view). instead, we got a parking lot view. The room was definitely downgraded. doors and beds were beaten- up. There was no hot water in the shower during the evening hours (when you need it the most). Food quality is definitely not a 5-star hotel !! we ended up eating outside of the resort. NOT WORTH THE MONEY!! To all of our complaints, stuff wasn't useful. they kept promising us to solve the issues but nothing was done. Before we left, we were promised (by Martin the manager) to receive compensation within 24 hours. We received NOTHING! The only good thing about the resort was the location but again, there are plenty to choose from right next door. SHAME!!!
    Round Indicators
    Savvyzoom 01/23/2020 Couples

    “Perfect Resort!”

    Barcelo Aruba has a beautifull beach that was perfect .amazing service, super clean resort.beautiful ocean,excellent staff.great food .. l loved it and will definitely go back.we also like that the pool and beach bar service the only thing is that they shut down at 7:00 pm.that’s too early in my opinion. We has an issue with the beach hut but Manager Natasha and her security took care of it and made the rest of our vacation more relaxing and ensure our comfort.There was constant cleaning taking place around the resort. Our food choice was above satisfactory. The atmosphere was tranquil and relaxing.

    Mariangelica C, Quality Coordinator at Barcelo Aruba, responded to this review
     Dear Savvyzoom, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barceló Aruba hotel and are delighted to read that we were able to match your expectations. We are grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Barceló. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Moreover, our pool closes at 8:00pm to be chemically treated overnight for our Guests' safety. Lastly yet importantly, we would like to thank you for your highlights on the service you received from our team members and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your well-being whilst staying in the hotel Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Barceló Aruba Team

    Round Indicators
    MertonB1 01/22/2020

    “Great Stay”

    This is a very nice property located on Palm Beach. The staff are very courteous and helpful. The rooms are clean and spacious. Food is good, and drinks are plentiful. The specialty restaurants are a nice change from the buffet, which is a bit repetitive, but make reservations as soon as you land. I'd definitely stay here again!

    Mariangelica C, Quality Coordinator at Barcelo Aruba, responded to this review
     Dear MertonB1, Thank you for sharing your feedback on your recent holiday experience among us, our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests; therefore, your comments are crucial in this process. Our staff welcomes each guest with the Barceló spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. We are grateful for your wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Kind regards, Barceló Aruba Team

    Round Indicators
    RobFromMahwah Mahwah, New Jersey. 01/22/2020 Family

    “Occidental Vacation Club at Barcelo Aruba”

    We purchased our Occidental Vacation Club Time Share during our very first visit to Aruba. We were fortunate to book our first Vacation at the then Occidental Resort and after visiting all the other resorts on Palm Beach, we quickly fell in love with the Occidental property, the gorgeous pool with swim-up bar, and experienced and courteous staff. We just returned from our 7th Aruba Vacation at the resort, now known as the Barceló Aruba Resort. We truly enjoy being Occidental Vacation Club Members and enjoy the Members Lounge and attentive services offered by the staff Belinda, Marolyn, and Ivette. Being an all inclusive resort, the staff will make restaurant reservations a few weeks before our arrival. They are very helpful in recommending other things to do on the island. We really appreciate their work and dedication that have made each of our visits to Aruba memorable!

    Mariangelica C, Quality Coordinator at Barcelo Aruba, responded to this review
     Dear RobFromMahwah, We first would like to thank you for making our Barceló Aruba hotel your preferred choice for your holidays, it is always a pleasure to welcome back our most loyal guests year after year. We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you in the future. Kind regards, Barceló Aruba Team

    Round Indicators
    jenrn131s 01/22/2020

    “Perfect place for vacation”

    This was our second trip to the Barcelo and it is by far our favorite hotel. (we've been to Aruba collectively about 9 times). The staff is amazingly friendly and accommodating. You genuinely feel welcomed here. The rooms are impeccably clean and comfortable. The pool is gorgeous as is the beach. We ate at all the restaurants and breakfast at the buffets. Stand out waiters was Michael in the Seafood restaurant and Alberto in the Italian restaurant. The waitress's in the lobby bar were great. Unfortunately, I didn't get their names but we never had to wait and the singers were fantastic. We are planning our next trip for January 2021 for the whole family. Not sure I can wait a full year!

    Mariangelica C, Quality Coordinator at Barcelo Aruba, responded to this review
     Dear jenrn131s, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Aruba hotel with us and TripAdvisor readers. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire team as we know it will be a great source of motivation to keep on going the extra mile. We are also very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Barceló Aruba Team

    EVALUATION

    Round Indicators

    • january 23 2020
    • West Chester, Pennsylvania

    mikez500

    “Disappointment!!”


    From the moment we arrived, things just deteriorated. We didn't receive the room we initially booked (ocean view). instead, we got a parking lot view. The room was definitely downgraded. doors and beds were beaten- up. There was no hot water in the shower during the evening hours (when you need it the most). Food quality is definitely not a 5-star hotel !! we ended up eating outside of the resort. NOT WORTH THE MONEY!! To all of our complaints, stuff wasn't useful. they kept promising us to solve the issues but nothing was done. Before we left, we were promised (by Martin the manager) to receive compensation within 24 hours. We received NOTHING! The only good thing about the resort was the location but again, there are plenty to choose from right next door. SHAME!!!


    EVALUATION

    Round Indicators

    • january 23 2020
    • Couples

    Savvyzoom

    “Perfect Resort!”


    Barcelo Aruba has a beautifull beach that was perfect .amazing service, super clean resort.beautiful ocean,excellent staff.great food .. l loved it and will definitely go back.we also like that the pool and beach bar service the only thing is that they shut down at 7:00 pm.that’s too early in my opinion. We has an issue with the beach hut but Manager Natasha and her security took care of it and made the rest of our vacation more relaxing and ensure our comfort.There was constant cleaning taking place around the resort. Our food choice was above satisfactory. The atmosphere was tranquil and relaxing.


    Mariangelica C, Quality Coordinator at Barcelo Aruba, responded to this review
    Dear Savvyzoom, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barceló Aruba hotel and are delighted to read that we were able to match your expectations. We are grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Barceló. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Moreover, our pool closes at 8:00pm to be chemically treated overnight for our Guests' safety. Lastly yet importantly, we would like to thank you for your highlights on the service you received from our team members and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your well-being whilst staying in the hotel Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Barceló Aruba Team

    EVALUATION

    Round Indicators

    • january 22 2020

    MertonB1

    “Great Stay”


    This is a very nice property located on Palm Beach. The staff are very courteous and helpful. The rooms are clean and spacious. Food is good, and drinks are plentiful. The specialty restaurants are a nice change from the buffet, which is a bit repetitive, but make reservations as soon as you land. I'd definitely stay here again!


    Mariangelica C, Quality Coordinator at Barcelo Aruba, responded to this review
    Dear MertonB1, Thank you for sharing your feedback on your recent holiday experience among us, our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests; therefore, your comments are crucial in this process. Our staff welcomes each guest with the Barceló spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. We are grateful for your wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Kind regards, Barceló Aruba Team

    EVALUATION

    Round Indicators

    • january 22 2020
    • Mahwah, New Jersey
    • Family

    RobFromMahwah

    “Occidental Vacation Club at Barcelo Aruba”


    We purchased our Occidental Vacation Club Time Share during our very first visit to Aruba. We were fortunate to book our first Vacation at the then Occidental Resort and after visiting all the other resorts on Palm Beach, we quickly fell in love with the Occidental property, the gorgeous pool with swim-up bar, and experienced and courteous staff. We just returned from our 7th Aruba Vacation at the resort, now known as the Barceló Aruba Resort. We truly enjoy being Occidental Vacation Club Members and enjoy the Members Lounge and attentive services offered by the staff Belinda, Marolyn, and Ivette. Being an all inclusive resort, the staff will make restaurant reservations a few weeks before our arrival. They are very helpful in recommending other things to do on the island. We really appreciate their work and dedication that have made each of our visits to Aruba memorable!


    Mariangelica C, Quality Coordinator at Barcelo Aruba, responded to this review
    Dear RobFromMahwah, We first would like to thank you for making our Barceló Aruba hotel your preferred choice for your holidays, it is always a pleasure to welcome back our most loyal guests year after year. We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you in the future. Kind regards, Barceló Aruba Team

    EVALUATION

    Round Indicators

    • january 22 2020

    jenrn131s

    “Perfect place for vacation”


    This was our second trip to the Barcelo and it is by far our favorite hotel. (we've been to Aruba collectively about 9 times). The staff is amazingly friendly and accommodating. You genuinely feel welcomed here. The rooms are impeccably clean and comfortable. The pool is gorgeous as is the beach. We ate at all the restaurants and breakfast at the buffets. Stand out waiters was Michael in the Seafood restaurant and Alberto in the Italian restaurant. The waitress's in the lobby bar were great. Unfortunately, I didn't get their names but we never had to wait and the singers were fantastic. We are planning our next trip for January 2021 for the whole family. Not sure I can wait a full year!


    Mariangelica C, Quality Coordinator at Barcelo Aruba, responded to this review
    Dear jenrn131s, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Aruba hotel with us and TripAdvisor readers. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire team as we know it will be a great source of motivation to keep on going the extra mile. We are also very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Again, we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Barceló Aruba Team

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