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Barceló Hotel Pool  Puerto Vallarta
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Map and location

Zona Hotelera Sur, Km. 11,5   48300 PO Box 158B Puerto Vallarta, Jalisco ,   México  


Points of Interest

14 mi Gustavo Díaz Ordaz International Airport

0 m Playa de Mismaloya

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Guest reviews.

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Barceló Puerto Vallarta

4.0/5 Round Indicators
| 6885 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

49% Complete

3407

Very good

27% Complete

1880

Average

11% Complete

772

Poor

6% Complete

468

Very poor

5% Complete

359

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    Round Indicators
    troyboyw Belleville, Canada. 01/20/2020

    “Barcelo Stay”

    The landscape scenary was beautiful, our room was definately a true plus, never seen 2 washrooms in a room of that calibre before, overall i would say it was just above average to good. The food to use was definitely not a highlight, the buffet was cold and just not a good flavor experience. The ala carte was good ( sushi and steak n seafood ) We found it hard to get a drink in a lot of places, n not just talking alcoholic in which i've never experienced at any other resort.
    Round Indicators
    Bunniesandpups 01/19/2020 Family

    “Excellent!”

    Special thank you to Mario Leal, the manager of Don Quijote Restaurant, Rene, and Clemente, who went above and beyond for our family. We went there two nights in a row. Excellent food and service. Sangria is fantastic! Special thank you to Emilio A., food server at Capri restaurant and buffet service during the day. You are awesome! Fantastic stay! Spa is not what we expected after visiting Barcelo Maya. It does not have hot-cold contrast pools or saunas. However, spa services are amazing and good priced: massages and facials! We did not see people tip, although we tipped everyone every time. People, please show gratitude for the hard work these folks do and tip them to show your appreciation!

    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
     Dear Eve, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We also thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Laura Ramos / General Manager

    Round Indicators
    Sara G Easley, South Carolina. 01/19/2020 Friends getaway

    “Puerto Vallarta January 2020”

    Consider the premium upgrade. Location of Barcelo good, lovely, quiet. Cab ride 45 minutes to town, marina or port. Staff is very help with getting taxis to town or tours. Book dinner reservations by phone or online before your trip. Not all restaurants are open every night. Resort is very clean and staff is friendly. Food is good. If going to large buffet go early before the 7:30 crowd.

    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
     Dear Sara, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Puerto Vallarta hotel with us and Tripadvisor readers. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Laura Ramos / General Manager

    Round Indicators
    jose1177 California. 01/19/2020 Family

    “Fun stay”

    We arrived at the Barcelo Hotel for a one-week trip on 1/15/2020. This was our third time returning due to their great service and value. The first time I stayed here was 2015 for our honeymoon and we have brought new friends and family back ever since. This trip was different as we brought our new 6-month-old baby along, and my sister and her boyfriend.   Upon, arrival the bell service greeted us with a smile and took our luggage that was promptly delivered after we checked in. We have stayed both in the upgraded section called “Premium Level” and regular before. This trip I opted for “Premium Club” and my sister stayed in regular.   Premium level added a few perks that we fully took advantage of with the baby. The first was access to the lounge area on the first floor. This space was air conditioned which was great for middle of the day bottle feedings. We had access to hot water to make his bottles out of the coffee make being able to make reservations to all the restaurants on the property for our entire party. Third was a room with an ocean view facing the sunset every night that allowed for some great whale watching as well.   The room was cleaned daily and had two bedrooms, and two bathrooms with showers. We were able to ask the front desk for a crib that was delivered quickly. The room we stayed in was 2907 on the 9th floor. Due to the age of the hotel one will find minor things that need to be repaired.  However, the hotel is kept very clean and has a unique charm to it.   The food at the restaurants and buffet was very good. The waiters and staff were always friendly. I had a very good steak at the “Los Arcos” and during the day very good hand made tortilla tacos at this same location.  A shout out to “La Cantina” bartender Edgar Rodriguez who has always made some great drinks year after year. Waiters Oscar and Elena always waited on us at Breakfast and were always extremely nice.   I would highly recommend this hotel for families as you get a lot for your money.

    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
     Dear José, We first would like to thank you for making our Barceló your preferred choice for your holidays in Puerto Vallarta, it is always a pleasure to welcome back our most loyal guests year after year. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Cordially, Laura Ramos / General Manager

    Round Indicators
    heatherdez 01/18/2020

    “Like coming home...”

    After visiting Puerto Vallarta a few years ago, we opted to go for a site slightly out of town. I was nervous about being so far from the Malecon but upon arrival, all concerns flew out the window. the staff was welcoming and the resort was beautiful, tucked into the mountains with an amazing jungle feel to it. Our room was clean and well appointed with a wonderful view of the ocean and the mountains. The safe didnt work at first but a simple call to the front desk had that fixed very quickly. My only complaint about the room during our stay was the fact that we could not get the room to cool off. Our first night was a little warmer than we like and we found the next couple nights to be more comfortable with the balcony door open. This of course meant then that we could hear all the festivities and music from hotel bar. Nothing too crazy but it was there. The staff was completely welcoming from the get go. our first night we went to the buffet (La Fuente) and met our absolute favorite, Cesar Lopez. Cesar very quickly became a part of the family. He learned our names and went above and beyond to make sure we were all enjoying our stay and answering any questions we had. He made sure we all had our fair share of tequila and kept us swimming in guacamole! Our first night he even brought us special desserts and the best damned chicken alfredo I have ever had! He became such a big part of the trip for us that we even found ourselves going to the buffet after eating at the specialty restaraunts, just to visit with him some more. While this trip to PV was not our first, we brought with us 4 first timers and they were just awestruck by the whole trip. The Barcelo was wonderful and we are already planning for our next trip!

    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
     Dear Heather, Thank you very much for sharing this great review of your recent stay at Barceló Puerto Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Lastly yet importantly we would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with César our congratulations for their contribution to your wellbeing whilst staying in the hotel. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regards, Laura Ramos / General Manager

    EVALUATION

    Round Indicators

    • january 20 2020
    • Belleville, Canada

    troyboyw

    “Barcelo Stay”


    The landscape scenary was beautiful, our room was definately a true plus, never seen 2 washrooms in a room of that calibre before, overall i would say it was just above average to good. The food to use was definitely not a highlight, the buffet was cold and just not a good flavor experience. The ala carte was good ( sushi and steak n seafood ) We found it hard to get a drink in a lot of places, n not just talking alcoholic in which i've never experienced at any other resort.


    EVALUATION

    Round Indicators

    • january 19 2020
    • Family

    Bunniesandpups

    “Excellent!”


    Special thank you to Mario Leal, the manager of Don Quijote Restaurant, Rene, and Clemente, who went above and beyond for our family. We went there two nights in a row. Excellent food and service. Sangria is fantastic! Special thank you to Emilio A., food server at Capri restaurant and buffet service during the day. You are awesome! Fantastic stay! Spa is not what we expected after visiting Barcelo Maya. It does not have hot-cold contrast pools or saunas. However, spa services are amazing and good priced: massages and facials! We did not see people tip, although we tipped everyone every time. People, please show gratitude for the hard work these folks do and tip them to show your appreciation!


    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
    Dear Eve, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We also thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Laura Ramos / General Manager

    EVALUATION

    Round Indicators

    • january 19 2020
    • Easley, South Carolina
    • Friends getaway

    Sara G

    “Puerto Vallarta January 2020”


    Consider the premium upgrade. Location of Barcelo good, lovely, quiet. Cab ride 45 minutes to town, marina or port. Staff is very help with getting taxis to town or tours. Book dinner reservations by phone or online before your trip. Not all restaurants are open every night. Resort is very clean and staff is friendly. Food is good. If going to large buffet go early before the 7:30 crowd.


    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
    Dear Sara, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Puerto Vallarta hotel with us and Tripadvisor readers. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Laura Ramos / General Manager

    EVALUATION

    Round Indicators

    • january 19 2020
    • California
    • Family

    jose1177

    “Fun stay”


    We arrived at the Barcelo Hotel for a one-week trip on 1/15/2020. This was our third time returning due to their great service and value. The first time I stayed here was 2015 for our honeymoon and we have brought new friends and family back ever since. This trip was different as we brought our new 6-month-old baby along, and my sister and her boyfriend.   Upon, arrival the bell service greeted us with a smile and took our luggage that was promptly delivered after we checked in. We have stayed both in the upgraded section called “Premium Level” and regular before. This trip I opted for “Premium Club” and my sister stayed in regular.   Premium level added a few perks that we fully took advantage of with the baby. The first was access to the lounge area on the first floor. This space was air conditioned which was great for middle of the day bottle feedings. We had access to hot water to make his bottles out of the coffee make being able to make reservations to all the restaurants on the property for our entire party. Third was a room with an ocean view facing the sunset every night that allowed for some great whale watching as well.   The room was cleaned daily and had two bedrooms, and two bathrooms with showers. We were able to ask the front desk for a crib that was delivered quickly. The room we stayed in was 2907 on the 9th floor. Due to the age of the hotel one will find minor things that need to be repaired.  However, the hotel is kept very clean and has a unique charm to it.   The food at the restaurants and buffet was very good. The waiters and staff were always friendly. I had a very good steak at the “Los Arcos” and during the day very good hand made tortilla tacos at this same location.  A shout out to “La Cantina” bartender Edgar Rodriguez who has always made some great drinks year after year. Waiters Oscar and Elena always waited on us at Breakfast and were always extremely nice.   I would highly recommend this hotel for families as you get a lot for your money.


    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
    Dear José, We first would like to thank you for making our Barceló your preferred choice for your holidays in Puerto Vallarta, it is always a pleasure to welcome back our most loyal guests year after year. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Cordially, Laura Ramos / General Manager

    EVALUATION

    Round Indicators

    • january 18 2020

    heatherdez

    “Like coming home...”


    After visiting Puerto Vallarta a few years ago, we opted to go for a site slightly out of town. I was nervous about being so far from the Malecon but upon arrival, all concerns flew out the window. the staff was welcoming and the resort was beautiful, tucked into the mountains with an amazing jungle feel to it. Our room was clean and well appointed with a wonderful view of the ocean and the mountains. The safe didnt work at first but a simple call to the front desk had that fixed very quickly. My only complaint about the room during our stay was the fact that we could not get the room to cool off. Our first night was a little warmer than we like and we found the next couple nights to be more comfortable with the balcony door open. This of course meant then that we could hear all the festivities and music from hotel bar. Nothing too crazy but it was there. The staff was completely welcoming from the get go. our first night we went to the buffet (La Fuente) and met our absolute favorite, Cesar Lopez. Cesar very quickly became a part of the family. He learned our names and went above and beyond to make sure we were all enjoying our stay and answering any questions we had. He made sure we all had our fair share of tequila and kept us swimming in guacamole! Our first night he even brought us special desserts and the best damned chicken alfredo I have ever had! He became such a big part of the trip for us that we even found ourselves going to the buffet after eating at the specialty restaraunts, just to visit with him some more. While this trip to PV was not our first, we brought with us 4 first timers and they were just awestruck by the whole trip. The Barcelo was wonderful and we are already planning for our next trip!


    BARCELOPVR, Gerente at Barcelo Puerto Vallarta, responded to this review
    Dear Heather, Thank you very much for sharing this great review of your recent stay at Barceló Puerto Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Lastly yet importantly we would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with César our congratulations for their contribution to your wellbeing whilst staying in the hotel. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regards, Laura Ramos / General Manager

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