Occidental Grand Papagayo Resort Hotel Beach

Occidental Papagayo - Adults only

Texto: 44146 Luxurious, all inclusive resort, reserved exclusively for adults, surrounded by the magnificent natural beauty of the Gulf of Papagayo. Blvd. Playa Hermosa 800mts al norte | 48-5000 | Golfo de Papagayo | Guanacaste | Costa Rica
+ 50 626 908 000 + 50 626 720 057
Occidental Papagayo - Adults only Texto: 44146 4 out of 5 based on 3598 ratings. 3598 user reviews.
Occidental Papagayo - Adults only reviewed by tinamilee07 on . WONDERFUL TRIP We stayed at this resort for 5 nights. It was our first time to Costa Rica and we were blown away! First impression: BEAUTIFUL! The pictures we found online do not even do this place justice! Wasn’t... Rating: 5
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Occidental Papagayo - Adults only

Blvd. Playa Hermosa 800mts al norte   48-5000   Golfo de Papagayo   Guanacaste   Costa Rica  


Points of Interest

14 mi Daniel Oduber Quirós International Airport

19 mi Gulf of Papagayo

6 mi Coco Beach

2 mi Hermosa Beach

Premios y Reconocimientos Prizes and Awards

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Occidental Papagayo - Adults only

4.0/5 Round Indicators
| 3620 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

37% Complete

1362

Very good

33% Complete

1196

Average

15% Complete

556

Poor

8% Complete

299

Very poor

5% Complete

207

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    Round Indicators
    KB2440 Chicago, Illinois. 04/23/2018 Couples

    “Occidental during Honeymoon”

    The Occidental was a great adults only property to spend 2 nights on our Honeymoon. There was good variety of action and peace and quiet The food quality was pretty good, the service at the restaurants and bars was not the best. There were plenty of activities to be involved with throughout the day and the snorkeling excursion was fun. The room we had was average and semi-underwhelming for a honeymoon experience. Since the property was so nice and the pools were fun, we didn't spend too much time in there. Overall, we were pleased with our experience.

    Jean Marie P, Gerente at Occidental Papagayo - Adults only, responded to this review
     Dear Guest Thank you for making our Barceló Occidental Papagayo your choice hotel on this special occasion, we greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We have read your comments on the room we have accommodated you in and sincerely regret your disappointment on the kind of your room and encourage you for a future holiday planning to visit our website where you will find a thorough description of our hotels' rooms and facilities to make sure you book the one that best meets your holiday needs and wishes. It fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. We also are very grateful for your highlight on the quality of the entertainment program during your stay. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards Jean Marie Prudencio General Manager

    Round Indicators
    christa S Calgary, Canada. 04/22/2018 Couples

    “Rest and Relaxation”

    Booked a Premium Level room, the view was amazing. The entertainment team especially Manuel and Myriam were incredible. We took part in the all included activities, Kayak tour, archery and snorkelling. The Italian restaurant was amazing. Edwin was our favourite server he was diligent and always made sure we were well taken care of. There are lots of stairs but you can take large "golf carts" to get around.

    Papagayo O, Gerente at Occidental Papagayo - Adults only, responded to this review
     Dear Christa S Thank you for the time you spent to share your feedback on your recent stay at our Barceló Occidental Papagayo, for choosing our hotel for your holidays in Costa Rica and for the review you shared on TripAdvisor all of your kind words about your stay with us are great to hear. We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. It is also good to know that you enjoyed the many culinary delights, specially on our Italian Restaurant, prepared by our professional Chefs, who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards Jean Marie Prudencio General Manager

    Round Indicators
    Taros Calgary. 04/22/2018 Business

    “Beautiful and very nice place with the most friendly staff”

    The staff does everything to make you have a good time. No rush! very friendly! Helpful! Beautiful place with pool levels and a beach. Transport (separate pay) to other places, little gift shop. Just make sure you do't forget your sunblock ($35-$40 US). Ve y nice Spa and small fitness place, Yoga on the beach etc. This is a place to relax and enjoy all the good things like the food AMAZING here! Lots of choice and there are besides the buffet 3 other restaurants that need reservation, very popular! Lots of tours available. We went with 40 people here. Great time just make sure you LOCK the balcony door to keep raccoons away LOL they can open a balcony door. PS the question about the kids pool doesn't make any sense as its an adult only hotel

    Papagayo O, Gerente at Occidental Papagayo - Adults only, responded to this review
     Dear Taros We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Occidental Papagayo hotel with us and Tripadvisor readers. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind Regards Jean Marie Prudencio General Manager

    Round Indicators
    Shane M Idaho Springs, Colorado, United States. 04/21/2018 Friends getaway

    “Our group had a great time!! ”

    We recently returned from our 5th trip to the Guanacaste/Playas Del Coco are of Costa Rica. We normally stay at the Riu Palace (see my previous reviews) but decided to try another, slightly less expensive, all inclusive. We were part of a group of 7 and rented an SUV. We didn't want to feel any guilt if we chose to eat/drink off property during our adventures.  This is a much smaller all inclusive than what we and most other people are used to. My suggestion would be to do your homework. If you roll into one resort expecting it to be just like the last one you stayed at, well, youre not very bright, are you? Research and read reviews...then decide if its the type of place you want to go. We knew exactly what we were getting into and, as a result, all 7 people in our group had a fantastic time!!  I am a Certified Master Chef, classically trained in French cuisine and service. I think the food was more than acceptable. We tried food from every venue minus the Italian restaurant. Even room service, 5 minutes before they closed, was very tasty. A couple of late night food options would be a nice addition but we had no complaints. Other than one time for breakfast, they sat our group of 7 together every single time. If you can, look for Richard as your waiter in the Buffet and Asian restaurant....he was very good!!  Everyone in the group seemed to be happy with their rooms. We had rooms in the 100, 400, 500 and 700 block. Nobody felt over walked...no "musty smells", no "outdated decor or amenities". Our room was on the 3rd floor of building 1 and it overlooked the pool with a nice view of the Bay. We liked our room.  Everyones idea of a nice beach is different. I loved the beach at the Occidental. My idea of the perfect beach has nothing to do with tanning oil and fruity drinks. The wildlife is fantastic! The tides are extreme and the exploring and snorkling from shore (and fishing) is better than anywhere we have seen in the region.  Neither the walking nor the stairs were that bad. The beach is 3x as far away from the hotel at the Riu and mega resorts have a lot more walking involved. There is a very convenient shuttle service that my 64 year old mother was grateful for, but only after day 5 or 6. If youre lucky, Harold will be driving...... that guy was awesome!! Speaking of awesome...Giovanni is part of the entertainment team and I believe he absolutely deserves to be recognized!! Go make friends with that guy first!! He is an absolute riot!! We also thought the yoga class, held on the beach, was very nice. Nothing too strenuous......afterall, we were on vacation. Do yourselves a favor.....if you choose to book this resort, be sure to upgrade to premium level, of you can. It was worth every single extra penny (only a few) that we paid for it. My wife and I have been to our fair share of resorts, hotels and tourist destinations and we always try to upgrade when we can. If you're on vacation, do it right, right?! The Premium level, at the Occidental, was and is, by far, the best upgrade out there. The premium lounge is very convenient, very air conditioned and serves outstanding spirits like Crown Royal, Johnny Black and Grey Goose to name a few. They also make great espresso! The bartenders, Jennifer and Mauricio, really know their drinks and instantly remember what you like.  The best part of the premium level, however, is that it comes with the services of Alonso and Omar. These guys are your do any and everything concierges. I'm telling you...if my group needed something, they got it. No questions asked....those two simply made it happen. We booked several tours directly through them and had no issues whatsoever. Surfing in Tamarindo, Nicaragua (fantastic!!), fishing on the Orca II, restaurant reservations, excursions, rental car issues, a raccoon in your wall...no problem was too big or two small. Honestly, those two guys have single handedly won our Costa Rica business for the foreseeable future........ THANK YOU from all of us, my friends!! You two made our trip fantastic!! Pura Vida!! If you're hard to please, go somewhere else. If you are laid back, looking to relax and enjoy your vacation and/or as we did, explore the area with an all inclusive as a home base,  well, the Occidental Papagayo is perfect!! We feel as though we got great value for what we paid to stay at the Occidental Papagayo premium level and we will be back!! 

    Jean Marie P, Gerente at Occidental Papagayo - Adults only, responded to this review
     Dear Shane M We would like to express our gratitude for the comments you made about your recent visit on TripAdvisor and for give us the best note, this is undoubtedly the best reward for us all. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Occidental Papagayo was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We also greatly appreciate your highlight on the good value of our Premiun Level and for recommending this option to the travel community of TripAdvisor. We also would like to thank you for pointing out the good value for money of our hotel as we always strive to ensure the best pricing for our guests. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  we will make sure to share your kind words as we know it will mean a great deal to them. Once more we thank you for sharing your experience with us. Thank you very much for leaving these wonderful comments on TripAdvisor, it has been a pleasure for us to read, also we are delighted that you enjoyed your stay among us and look forward to serving you again soon. Kind Regards Jean Marie Prudencio General Manager

    Round Indicators
    CathyAnn_NY New York. 04/20/2018 Family

    “A little disappointing”

    Pros: room was clean and comfortable. Pool was beautiful and great activities. View from reception was nice. Reception was nice and friendly. Italian restaurant was good. Partial beautiful grounds. Cons: Didn't feel like I was anywhere special. Location not so great, a lot of dead forest surrounds. no monkeys. Beach was mud. Water was full of jellyfish. Buffet was terrible. I had an incident in my room. So be careful. Use the safe. Would not return.

    Jean Marie P, Gerente at Occidental Papagayo - Adults only, responded to this review
     Dear Cathy Ann We appreciate you reaching out on TripAdvisor to notify us of your concerns related to your recent stay at our Barceló Occidental Papagayo hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times and we are glad you enjoyed the beauty of our pool area as well as the view from our lobby. On the other hand we would like to thank you for your kind words towards our staff, especially regarding the reception. As all of them work very hard, striving to surpass guest expectations, we will definitely pass on your satisfaction with their services. They will surely celebrate that you wrote that they were very nice and most helpful. We understand that Occidental Papagayo might not be the best location for your holidays, , the dead forest, as you say, is part of the Dry Tropical Forest and the dry season present in the Guanacaste Province of Costa Rica; this is why we encourage you for a future occasion to visit our website or to contact our call center from where our agents will be able to offer you a personalized booking guidance to make sure you book the Barceló destination that can make all your dreams come true. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. We do apologize for the accident in your room, but we do not have more information about when and what room did you stay, so we do not have information to corroborate what happened or that our staff had been made aware of that while staying with us; for a future occasion, please do not hesitate to contact the reception desk for anything you may need, the team will do its utmost to find an immediate solution for you. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Kind Regards Jean Marie Prudencio General Manager

    EVALUATION

    Round Indicators

    • april 23 2018
    • Chicago, Illinois
    • Couples

    KB2440

    “Occidental during Honeymoon”


    The Occidental was a great adults only property to spend 2 nights on our Honeymoon. There was good variety of action and peace and quiet The food quality was pretty good, the service at the restaurants and bars was not the best. There were plenty of activities to be involved with throughout the day and the snorkeling excursion was fun. The room we had was average and semi-underwhelming for a honeymoon experience. Since the property was so nice and the pools were fun, we didn't spend too much time in there. Overall, we were pleased with our experience.


    Jean Marie P, Gerente at Occidental Papagayo - Adults only, responded to this review
    Dear Guest Thank you for making our Barceló Occidental Papagayo your choice hotel on this special occasion, we greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We have read your comments on the room we have accommodated you in and sincerely regret your disappointment on the kind of your room and encourage you for a future holiday planning to visit our website where you will find a thorough description of our hotels' rooms and facilities to make sure you book the one that best meets your holiday needs and wishes. It fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. We also are very grateful for your highlight on the quality of the entertainment program during your stay. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards Jean Marie Prudencio General Manager

    EVALUATION

    Round Indicators

    • april 22 2018
    • Calgary, Canada
    • Couples

    christa S

    “Rest and Relaxation”


    Booked a Premium Level room, the view was amazing. The entertainment team especially Manuel and Myriam were incredible. We took part in the all included activities, Kayak tour, archery and snorkelling. The Italian restaurant was amazing. Edwin was our favourite server he was diligent and always made sure we were well taken care of. There are lots of stairs but you can take large "golf carts" to get around.


    Papagayo O, Gerente at Occidental Papagayo - Adults only, responded to this review
    Dear Christa S Thank you for the time you spent to share your feedback on your recent stay at our Barceló Occidental Papagayo, for choosing our hotel for your holidays in Costa Rica and for the review you shared on TripAdvisor all of your kind words about your stay with us are great to hear. We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. It is also good to know that you enjoyed the many culinary delights, specially on our Italian Restaurant, prepared by our professional Chefs, who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards Jean Marie Prudencio General Manager

    EVALUATION

    Round Indicators

    • april 22 2018
    • Calgary
    • Business

    Taros

    “Beautiful and very nice place with the most friendly staff”


    The staff does everything to make you have a good time. No rush! very friendly! Helpful! Beautiful place with pool levels and a beach. Transport (separate pay) to other places, little gift shop. Just make sure you do't forget your sunblock ($35-$40 US). Ve y nice Spa and small fitness place, Yoga on the beach etc. This is a place to relax and enjoy all the good things like the food AMAZING here! Lots of choice and there are besides the buffet 3 other restaurants that need reservation, very popular! Lots of tours available. We went with 40 people here. Great time just make sure you LOCK the balcony door to keep raccoons away LOL they can open a balcony door. PS the question about the kids pool doesn't make any sense as its an adult only hotel


    Papagayo O, Gerente at Occidental Papagayo - Adults only, responded to this review
    Dear Taros We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Occidental Papagayo hotel with us and Tripadvisor readers. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind Regards Jean Marie Prudencio General Manager

    EVALUATION

    Round Indicators

    • april 21 2018
    • Idaho Springs, Colorado, United States
    • Friends getaway

    Shane M

    “Our group had a great time!! ”


    We recently returned from our 5th trip to the Guanacaste/Playas Del Coco are of Costa Rica. We normally stay at the Riu Palace (see my previous reviews) but decided to try another, slightly less expensive, all inclusive. We were part of a group of 7 and rented an SUV. We didn't want to feel any guilt if we chose to eat/drink off property during our adventures.  This is a much smaller all inclusive than what we and most other people are used to. My suggestion would be to do your homework. If you roll into one resort expecting it to be just like the last one you stayed at, well, youre not very bright, are you? Research and read reviews...then decide if its the type of place you want to go. We knew exactly what we were getting into and, as a result, all 7 people in our group had a fantastic time!!  I am a Certified Master Chef, classically trained in French cuisine and service. I think the food was more than acceptable. We tried food from every venue minus the Italian restaurant. Even room service, 5 minutes before they closed, was very tasty. A couple of late night food options would be a nice addition but we had no complaints. Other than one time for breakfast, they sat our group of 7 together every single time. If you can, look for Richard as your waiter in the Buffet and Asian restaurant....he was very good!!  Everyone in the group seemed to be happy with their rooms. We had rooms in the 100, 400, 500 and 700 block. Nobody felt over walked...no "musty smells", no "outdated decor or amenities". Our room was on the 3rd floor of building 1 and it overlooked the pool with a nice view of the Bay. We liked our room.  Everyones idea of a nice beach is different. I loved the beach at the Occidental. My idea of the perfect beach has nothing to do with tanning oil and fruity drinks. The wildlife is fantastic! The tides are extreme and the exploring and snorkling from shore (and fishing) is better than anywhere we have seen in the region.  Neither the walking nor the stairs were that bad. The beach is 3x as far away from the hotel at the Riu and mega resorts have a lot more walking involved. There is a very convenient shuttle service that my 64 year old mother was grateful for, but only after day 5 or 6. If youre lucky, Harold will be driving...... that guy was awesome!! Speaking of awesome...Giovanni is part of the entertainment team and I believe he absolutely deserves to be recognized!! Go make friends with that guy first!! He is an absolute riot!! We also thought the yoga class, held on the beach, was very nice. Nothing too strenuous......afterall, we were on vacation. Do yourselves a favor.....if you choose to book this resort, be sure to upgrade to premium level, of you can. It was worth every single extra penny (only a few) that we paid for it. My wife and I have been to our fair share of resorts, hotels and tourist destinations and we always try to upgrade when we can. If you're on vacation, do it right, right?! The Premium level, at the Occidental, was and is, by far, the best upgrade out there. The premium lounge is very convenient, very air conditioned and serves outstanding spirits like Crown Royal, Johnny Black and Grey Goose to name a few. They also make great espresso! The bartenders, Jennifer and Mauricio, really know their drinks and instantly remember what you like.  The best part of the premium level, however, is that it comes with the services of Alonso and Omar. These guys are your do any and everything concierges. I'm telling you...if my group needed something, they got it. No questions asked....those two simply made it happen. We booked several tours directly through them and had no issues whatsoever. Surfing in Tamarindo, Nicaragua (fantastic!!), fishing on the Orca II, restaurant reservations, excursions, rental car issues, a raccoon in your wall...no problem was too big or two small. Honestly, those two guys have single handedly won our Costa Rica business for the foreseeable future........ THANK YOU from all of us, my friends!! You two made our trip fantastic!! Pura Vida!! If you're hard to please, go somewhere else. If you are laid back, looking to relax and enjoy your vacation and/or as we did, explore the area with an all inclusive as a home base,  well, the Occidental Papagayo is perfect!! We feel as though we got great value for what we paid to stay at the Occidental Papagayo premium level and we will be back!! 


    Jean Marie P, Gerente at Occidental Papagayo - Adults only, responded to this review
    Dear Shane M We would like to express our gratitude for the comments you made about your recent visit on TripAdvisor and for give us the best note, this is undoubtedly the best reward for us all. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Occidental Papagayo was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. We also greatly appreciate your highlight on the good value of our Premiun Level and for recommending this option to the travel community of TripAdvisor. We also would like to thank you for pointing out the good value for money of our hotel as we always strive to ensure the best pricing for our guests. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  we will make sure to share your kind words as we know it will mean a great deal to them. Once more we thank you for sharing your experience with us. Thank you very much for leaving these wonderful comments on TripAdvisor, it has been a pleasure for us to read, also we are delighted that you enjoyed your stay among us and look forward to serving you again soon. Kind Regards Jean Marie Prudencio General Manager

    EVALUATION

    Round Indicators

    • april 20 2018
    • New York
    • Family

    CathyAnn_NY

    “A little disappointing”


    Pros: room was clean and comfortable. Pool was beautiful and great activities. View from reception was nice. Reception was nice and friendly. Italian restaurant was good. Partial beautiful grounds. Cons: Didn't feel like I was anywhere special. Location not so great, a lot of dead forest surrounds. no monkeys. Beach was mud. Water was full of jellyfish. Buffet was terrible. I had an incident in my room. So be careful. Use the safe. Would not return.


    Jean Marie P, Gerente at Occidental Papagayo - Adults only, responded to this review
    Dear Cathy Ann We appreciate you reaching out on TripAdvisor to notify us of your concerns related to your recent stay at our Barceló Occidental Papagayo hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times and we are glad you enjoyed the beauty of our pool area as well as the view from our lobby. On the other hand we would like to thank you for your kind words towards our staff, especially regarding the reception. As all of them work very hard, striving to surpass guest expectations, we will definitely pass on your satisfaction with their services. They will surely celebrate that you wrote that they were very nice and most helpful. We understand that Occidental Papagayo might not be the best location for your holidays, , the dead forest, as you say, is part of the Dry Tropical Forest and the dry season present in the Guanacaste Province of Costa Rica; this is why we encourage you for a future occasion to visit our website or to contact our call center from where our agents will be able to offer you a personalized booking guidance to make sure you book the Barceló destination that can make all your dreams come true. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. We do apologize for the accident in your room, but we do not have more information about when and what room did you stay, so we do not have information to corroborate what happened or that our staff had been made aware of that while staying with us; for a future occasion, please do not hesitate to contact the reception desk for anything you may need, the team will do its utmost to find an immediate solution for you. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Kind Regards Jean Marie Prudencio General Manager

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