Occidental Grand Papagayo Resort Hotel Beach

Occidental Papagayo - Adults only

Texto: 44146 Luxurious, All Inclusive resort, reserved exclusively for adults, surrounded by the magnificent natural beauty of the Gulf of Papagayo. Blvd. Playa Hermosa 800mts al norte | 48-5000 Golfo de Papagayo | Guanacaste | Costa Rica
+ 50 626 908 000 + 50 626 720 057
Occidental Papagayo - Adults only Texto: 44146 4 out of 5 based on 3258 ratings. 3258 user reviews.
Occidental Papagayo - Adults only reviewed by Charlie L on . Great place to relax and rest One of my favorite hotels in Guanacaste. The food here is really good, especially in The Italian. You will find a balanced combination between entertainment and relaxation. Free kayaking and... Rating: 5
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Occidental Papagayo - Adults only

Blvd. Playa Hermosa 800mts al norte   48-5000 Golfo de Papagayo   Guanacaste   Costa Rica  


Points of Interest

14 mi Daniel Oduber Quirós International Airport

19 mi Gulf of Papagayo

6 mi Coco Beach

2 mi Hermosa Beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Papagayo - Adults only

4.0/5 Round Indicators
| 3262 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

36% Complete

1180

Very good

33% Complete

1084

Average

16% Complete

525

Poor

8% Complete

277

Very poor

6% Complete

196

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    Round Indicators
    Charlie L Alajuela. 08/16/2017 Couples

    “Great place to relax and rest”

    One of my favorite hotels in Guanacaste. The food here is really good, especially in The Italian. You will find a balanced combination between entertainment and relaxation. Free kayaking and snorkeling.

    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
     Dear Charlie L Thank you for the time you spent to share your feedback on your recent stay at our Occidental Papagayo, to be considered as one of the best hotels you stayed at is certainly high praise. It was our pleasure to attend you throughout your stay and we do hope we have the pleasure of welcoming you back here in the not too distant future. Kind regards and best wishes from us all. Jean Marie P General Manager

    Round Indicators
    Ricardo S 08/16/2017 Couples

    “Beautiful nature.”

    The hotel has a very nice environment, the beach is beautiful, the sunset, ... There are plenty of activities like walking, cycling, snorkeling, kayaking and so on, so you have the chance to get to know the surrounding area keep yourself busy all the time. At least now they serve breakfast until 11am, this is something we value very much if you stay up until late or wake early for making activities. Most of the people is nice, like Rafa, "pull it" and the lady from the entertainment, also the guy in the premium level bar and the guy a lady serving you drinks at the swimming pool (both of them always smiling and nice). Some others don't like the lady from the premium level bar, and both of the concierge (they are not helpful at all). Getting bottled water and sugar free (for example for people with diabetes) beverages is hard and they don't have many. To the hotel fellows, you can complement the offer, with fresh fruit water. The dinner and lunch are average at the buffet, it is better in the Oriental restaurant. We had an issue with the food, we were polite and even discrete to inform the hotel and they tried to fix it, what it really bothered us the most was that along with the lady that was explaining the situation to us, the hotel sent someone behind us, to listen to it, and for a reason we do not really know. If you are foreigner you can stay here, and enjoy a little piece of Costa Rica, a nice beach full of nature.

    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
     Dear Ricardo S; We thank you for your precious time you give us writing your comments, that mean a lot to us and help us to become better and rich our goal, the satisfaction ours guest. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. We are glad that out staff contributed so much to your stay. However would like to extend our sincere apologies for the imperfections of service you describe in your review about some staff attitude and although your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to discuss your review internally so as to avoid giving this kind of impressions from our dedicated employees. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards; Mr. Jean Marie P General Manager

    Round Indicators
    rojicha07 San Jose, Costa Rica. 08/15/2017 Couples

    “Very nice, but need to improve some things”

    Overall we had a very pleasant stay at the Occidental Papagayo and we left very satisfied, thus the 5 star rating, but here are some positive and negative comments based on our experience here: - We got a "First Club" room and it was so nice! Very luxurious and spacious. Bed was awesome, we loved that the shades were really good and so we could sleep until very late. The view from the terrace was truly breathtaking. - All the facilities and the room were immaculately clean, everything looked, felt and smelled clean. - The hotel grounds are beatutiful, well maintained and with fantastic gulf views. It's not huge as I read in some reviews, you can walk easily everywhere, but if you prefer, there are little trucks you can call anytime and they will pick you up and take you where you want. - The beach is very nice as well, very calm and clear water. The downside is the at high tide the beach disappears. - There is no beverage service in the beach, although there is a small hotel bar nearby. - The pool is nice but small. However we never felt it crowded. The jacuzzi is great! - The beverage service at the pool is very good and constant! However, after 5pm, there is no other option to get a drink than to go upstairs to the lobby bar. There should be a bar open until late around to pool. Most rooms are far from the lobby, and after 5pm, food and drinks are in the lobby, makes no sense. - The day we got, we tried to get a pool towel at 4pm and there were gone, we had to wait until the next day. - The buffet restaurant is very small as well, we had to wait several times to get a table. We find this ridiculous, being the buffet restaurant, and it doesn't have enough capacity for all the guests. However, the restaurant is very nicely decorated and with great views. - Speaking of food, there is not a great variety of it, but everything was delicious and well made. Drinks were very good as well. - The service was fantastic. Everyone seemed to really care about us, and they gave us a very good attention every time. - The lobby bar and the disco were tiny, but the bar was very nice inside, and the disco was fun. - We once ordered room service, and the dishes were never picked up. The cleaning lady put them in our terrace, and at night the racoons (there are LOTS of them in here) were sneaking in them and almost break them. We checked out and the dishes were still in our room. - If you stay 3 nights, you can go ONCE to one of the a la carte restaurants. Probably due to the fact that, again, they are TINY. We would have liked to tried them all, but due to this restriction, we only went to the Oriental one night. It was absolutely delicious, highly recommended. In summary, this is a great resort to relax sorrounded by a wonderful scenery. Everything is small in here, but that makes it feel more cozy and personalized. It has great service, but it seems to lack enough infraestructure to accommodate and service all guests. For the price we paid ($400 for 3 nights, 2 adults), I highly recommend you to go. Just don't expect an expansive hotel with vast restaurants and food and entertainment options. Expect a calm place to relax and enjoy with your couple, and you are good to go! Totally worth visiting!

    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
     Dear rojicha07; Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics . Once more we thank you for sharing your experience with us and look forward to serving you again soon. Regards! Jean Marie P General Manager

    Round Indicators
    Kelly L 08/15/2017 Couples

    “Great for Active Couples”

    I'll begin by saying we are super easy going, very active and not overly picky eaters that went for our honeymoon. Having it only be a trip for two of us made it pretty easy for reservations, so just be aware if you are going as a larger group, they do have to maneuver tables for more than 2. The Good: - we loved the food, go to guest services AT 8am to reserve your spot at the other restaurants on site. We liked them all, the Grill being our favorite. - bring a tervais, they'll make you drinks in them for the beach but also you can get ice/ water from hotel floors. - TIP the staff! It's not mandatory but we were treated great & never waited for a drink, the staff are awesome and deserve it. We brought about $50 in small bills (5s, 1s) for the bar tenders and wait staff at the nicer restaurants. - take advantage of all the activities they have on site, we did the sunset and morning hikes, bike tour, pool volleyball, cocktail class and bingo. We had two outside excursions booked but we had a great time enjoying the free activities there! - they serve Pinot Grigio and Pinot noir - huge win for me! - the views from the main area are absolutely amazing, visit the lobby bar and hangout before dinner! (They even had live music 3 of the nights we were there). The things to keep in mind: - know when high and low tide are...for us going to the beach around 930am was optimal (especially because it rained in the afternoon) but also the beach goes away during high tide. Also, be aware of sea urchins (they have staff down there you can ask if they are out). During low tide a few people stepped on them. - you do have to do a good bit of walking around the resort, BUT they have a shuttle service you can either wait for or call to have yourself picked up. - pretty obvious but don't feed or leave food out for the animals...otherwise you'll find raccoons living on your porch. - we did the Disco one night and it was okay (we were on a time zone difference we were asleep local time around 9pm each night). If you are looking for true clubs or bars, go offsite to a local town. We didn't care for that so it did not bother us. - lunch at the main buffet was better than the snack bar by the pool...I would recommend the extra steps for the food. - bring coverups that are appropriate for being in the restaurants, you can't just show up in a bathing suit for lunch (or wet).

    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
     Dear Kelly L; Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. We are glad that out staff contributed so much to your stay. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards! Jean Marie P General Manager

    Round Indicators
    MNOTL Niagara-on-the-Lake, Canada. 08/10/2017 Friends getaway

    “The good, the bad and the ugly”

    Overall I liked the resort. I would not go back however due to the average food, and distance one had to travel to get to anything around the resort. I was disgusted to wake from a rare rest breathing in toxic gas.

    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
     Dear MNOTL; We first would like to thank you for choosing our Occidental Papagayo for your holidays and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Kind Regards; Jean Marie P General Manager

    EVALUATION

    Round Indicators

    • august 16 2017
    • Alajuela
    • Couples

    Charlie L

    “Great place to relax and rest”


    One of my favorite hotels in Guanacaste. The food here is really good, especially in The Italian. You will find a balanced combination between entertainment and relaxation. Free kayaking and snorkeling.


    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
    Dear Charlie L Thank you for the time you spent to share your feedback on your recent stay at our Occidental Papagayo, to be considered as one of the best hotels you stayed at is certainly high praise. It was our pleasure to attend you throughout your stay and we do hope we have the pleasure of welcoming you back here in the not too distant future. Kind regards and best wishes from us all. Jean Marie P General Manager

    EVALUATION

    Round Indicators

    • august 16 2017
    • Couples

    Ricardo S

    “Beautiful nature.”


    The hotel has a very nice environment, the beach is beautiful, the sunset, ... There are plenty of activities like walking, cycling, snorkeling, kayaking and so on, so you have the chance to get to know the surrounding area keep yourself busy all the time. At least now they serve breakfast until 11am, this is something we value very much if you stay up until late or wake early for making activities. Most of the people is nice, like Rafa, "pull it" and the lady from the entertainment, also the guy in the premium level bar and the guy a lady serving you drinks at the swimming pool (both of them always smiling and nice). Some others don't like the lady from the premium level bar, and both of the concierge (they are not helpful at all). Getting bottled water and sugar free (for example for people with diabetes) beverages is hard and they don't have many. To the hotel fellows, you can complement the offer, with fresh fruit water. The dinner and lunch are average at the buffet, it is better in the Oriental restaurant. We had an issue with the food, we were polite and even discrete to inform the hotel and they tried to fix it, what it really bothered us the most was that along with the lady that was explaining the situation to us, the hotel sent someone behind us, to listen to it, and for a reason we do not really know. If you are foreigner you can stay here, and enjoy a little piece of Costa Rica, a nice beach full of nature.


    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
    Dear Ricardo S; We thank you for your precious time you give us writing your comments, that mean a lot to us and help us to become better and rich our goal, the satisfaction ours guest. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. We are glad that out staff contributed so much to your stay. However would like to extend our sincere apologies for the imperfections of service you describe in your review about some staff attitude and although your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to discuss your review internally so as to avoid giving this kind of impressions from our dedicated employees. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards; Mr. Jean Marie P General Manager

    EVALUATION

    Round Indicators

    • august 15 2017
    • San Jose, Costa Rica
    • Couples

    rojicha07

    “Very nice, but need to improve some things”


    Overall we had a very pleasant stay at the Occidental Papagayo and we left very satisfied, thus the 5 star rating, but here are some positive and negative comments based on our experience here: - We got a "First Club" room and it was so nice! Very luxurious and spacious. Bed was awesome, we loved that the shades were really good and so we could sleep until very late. The view from the terrace was truly breathtaking. - All the facilities and the room were immaculately clean, everything looked, felt and smelled clean. - The hotel grounds are beatutiful, well maintained and with fantastic gulf views. It's not huge as I read in some reviews, you can walk easily everywhere, but if you prefer, there are little trucks you can call anytime and they will pick you up and take you where you want. - The beach is very nice as well, very calm and clear water. The downside is the at high tide the beach disappears. - There is no beverage service in the beach, although there is a small hotel bar nearby. - The pool is nice but small. However we never felt it crowded. The jacuzzi is great! - The beverage service at the pool is very good and constant! However, after 5pm, there is no other option to get a drink than to go upstairs to the lobby bar. There should be a bar open until late around to pool. Most rooms are far from the lobby, and after 5pm, food and drinks are in the lobby, makes no sense. - The day we got, we tried to get a pool towel at 4pm and there were gone, we had to wait until the next day. - The buffet restaurant is very small as well, we had to wait several times to get a table. We find this ridiculous, being the buffet restaurant, and it doesn't have enough capacity for all the guests. However, the restaurant is very nicely decorated and with great views. - Speaking of food, there is not a great variety of it, but everything was delicious and well made. Drinks were very good as well. - The service was fantastic. Everyone seemed to really care about us, and they gave us a very good attention every time. - The lobby bar and the disco were tiny, but the bar was very nice inside, and the disco was fun. - We once ordered room service, and the dishes were never picked up. The cleaning lady put them in our terrace, and at night the racoons (there are LOTS of them in here) were sneaking in them and almost break them. We checked out and the dishes were still in our room. - If you stay 3 nights, you can go ONCE to one of the a la carte restaurants. Probably due to the fact that, again, they are TINY. We would have liked to tried them all, but due to this restriction, we only went to the Oriental one night. It was absolutely delicious, highly recommended. In summary, this is a great resort to relax sorrounded by a wonderful scenery. Everything is small in here, but that makes it feel more cozy and personalized. It has great service, but it seems to lack enough infraestructure to accommodate and service all guests. For the price we paid ($400 for 3 nights, 2 adults), I highly recommend you to go. Just don't expect an expansive hotel with vast restaurants and food and entertainment options. Expect a calm place to relax and enjoy with your couple, and you are good to go! Totally worth visiting!


    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
     Dear rojicha07; Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics . Once more we thank you for sharing your experience with us and look forward to serving you again soon. Regards! Jean Marie P General Manager

    EVALUATION

    Round Indicators

    • august 15 2017
    • Couples

    Kelly L

    “Great for Active Couples”


    I'll begin by saying we are super easy going, very active and not overly picky eaters that went for our honeymoon. Having it only be a trip for two of us made it pretty easy for reservations, so just be aware if you are going as a larger group, they do have to maneuver tables for more than 2. The Good: - we loved the food, go to guest services AT 8am to reserve your spot at the other restaurants on site. We liked them all, the Grill being our favorite. - bring a tervais, they'll make you drinks in them for the beach but also you can get ice/ water from hotel floors. - TIP the staff! It's not mandatory but we were treated great & never waited for a drink, the staff are awesome and deserve it. We brought about $50 in small bills (5s, 1s) for the bar tenders and wait staff at the nicer restaurants. - take advantage of all the activities they have on site, we did the sunset and morning hikes, bike tour, pool volleyball, cocktail class and bingo. We had two outside excursions booked but we had a great time enjoying the free activities there! - they serve Pinot Grigio and Pinot noir - huge win for me! - the views from the main area are absolutely amazing, visit the lobby bar and hangout before dinner! (They even had live music 3 of the nights we were there). The things to keep in mind: - know when high and low tide are...for us going to the beach around 930am was optimal (especially because it rained in the afternoon) but also the beach goes away during high tide. Also, be aware of sea urchins (they have staff down there you can ask if they are out). During low tide a few people stepped on them. - you do have to do a good bit of walking around the resort, BUT they have a shuttle service you can either wait for or call to have yourself picked up. - pretty obvious but don't feed or leave food out for the animals...otherwise you'll find raccoons living on your porch. - we did the Disco one night and it was okay (we were on a time zone difference we were asleep local time around 9pm each night). If you are looking for true clubs or bars, go offsite to a local town. We didn't care for that so it did not bother us. - lunch at the main buffet was better than the snack bar by the pool...I would recommend the extra steps for the food. - bring coverups that are appropriate for being in the restaurants, you can't just show up in a bathing suit for lunch (or wet).


    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
    Dear Kelly L; Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We would also like to say how grateful we are to you for your extensive and descriptive review, highlighting important features of the resort and providing our future guests with useful tips and suggestions that will enhance their vacation experience. We are glad that out staff contributed so much to your stay. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards! Jean Marie P General Manager

    EVALUATION

    Round Indicators

    • august 10 2017
    • Niagara-on-the-Lake, Canada
    • Friends getaway

    MNOTL

    “The good, the bad and the ugly”


    Overall I liked the resort. I would not go back however due to the average food, and distance one had to travel to get to anything around the resort. I was disgusted to wake from a rare rest breathing in toxic gas.


    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
    Dear MNOTL; We first would like to thank you for choosing our Occidental Papagayo for your holidays and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Kind Regards; Jean Marie P General Manager

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