Occidental Grand Papagayo Resort Hotel Beach

Occidental Papagayo - Adults only

Texto: 44146 Luxurious, All Inclusive resort, reserved exclusively for adults, surrounded by the magnificent natural beauty of the Gulf of Papagayo. Blvd. Playa Hermosa 800mts al norte | 48-5000 Golfo de Papagayo | Guanacaste | Costa Rica
+ 50 626 908 000 + 50 626 720 057
Occidental Papagayo - Adults only Texto: 44146 4 out of 5 based on 3006 ratings. 3006 user reviews.
Occidental Papagayo - Adults only reviewed by Michael B on . Very nice, comfortable stay, just a couple things you want to be aware of Stairs... be very ready to hike some stairs. they are everywhere and while they will shuttle you to your rooms, there is no way to get to the beach or pool without many many stairs. Not really a... Rating: 3
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Occidental Papagayo - Adults only

Blvd. Playa Hermosa 800mts al norte   48-5000 Golfo de Papagayo   Guanacaste   Costa Rica  


Points of Interest

14 mi Daniel Oduber Quirós International Airport

19 mi Gulf of Papagayo

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Guest reviews.

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Occidental Papagayo - Adults only

4.0/5 Round Indicators
| 3013 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

34% Complete

1052

Very good

33% Complete

1002

Average

16% Complete

505

Poor

8% Complete

267

Very poor

6% Complete

188

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    Round Indicators
    Leonard2013 Houston, Texas. 03/28/2017 Couples

    “Just Okay...”

    We were here for my 40th bday and stay was just okay; we've had better and could have been better. Thursday- Horrible greeting on arrival to the hotel. The entire staff was inattentive, seemed as if we were bothering them, & seemed unsure of what was going on in the hotel. The entire staff appeared new. The wifi did not work at all. The room had a horrible smell of mildew & mold. There were 4 lamps in the room but only three of them worked & we had to move two of them to outlets that worked. There were numerous non working electrical outlets in the room. The air conditioner blower in the room made a very LOUD noise. The refrigerator is more of a storage because it does not get cold. The toilet was running all night and me and my wife took turns shaking the handle on the toilet to stop it from running. The gym is very small for a hotel this size and the equipment is antiquated and that increases the likelihood of injuring yourself while working out. The water cooler in the gym does not work. Two treadmills that were probably manufactured in the 1990s is unacceptable for a hotel of this size. We encountered a waiter in the breakfast buffet named Carlos and I think he should be the manager so he can hire individuals of his caliber. He was very cordial, professional, knowledgeable about the property & the area. He says that he had been working there for 9 years. He should have been one of the first employees that we met so our first impression of the Occidental would not have been so negative. I think it's protocol for the staff to call on the second day of your visit to see if you need anything so when they called I informed them that we needed bottled water and coffee. They never showed up......SMH. The beach was a joke at high tide so we just stayed at pool. Despite some of the issues we still had a great time and great stay in Costa Rica. I would still recommend staying here just be prepared for some issues in room.
    Round Indicators
    Jason W 03/26/2017 Couples

    “Parents only vacation”

    So this was our first trip to Costa Rica but are second Barcelo property. Well first the good points. We had a premium room and it was beautiful and we both really loved the lounge. The quietness of the resort and overall elegance was a nice touch. The staff were always really nice and helpful. Alonzo in the premium lounge was always helpful and he really tried hard to make our stay wonderful. We had a fun time with the family of raccoons. They were very mischievous and cute. Now for some of the downsides, the food was a complete let down after our previous experience in Puerto Vallarta. The buffet left a lot to be desired other than at breakfast. The food was overcooked or under seasoned. My subsisted on mainly break and fruit most of the trip. I believe the only evening meal at the buffet that we liked was French night. The quality of room service was a pleasant and complete surprise. The al la carte restaurants were not really good either, other than the Grill. The Grill provided the best meal of our trip.

    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
     Dear Jason W; Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Papagayo. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We are agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We have also taken good note of your remarks on the dining experiences and sincerely lament reading that we fell short of your culinary expectations on this occasion, although I would like to take the opportunity to point out that our Executive Chefs follow a two weeks menu rotation including a wide array of both local and international delicacies to cater for all diet requirements and please the most demanding palates, this is why we are sorry to read that we were not able to conquer yours and will make sure to discuss your critics with our team. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards; Mr. Jean Marie P General Manager

    Round Indicators
    robertson_jordan19 Round Rock. 03/24/2017 Family

    “Beautiful views”

    Hotel view was beautiful! I doubt I would stay here without selecting the premium package again. The golf cart helps a ton since everything is so far! My family also had rooms closer to check-in location & they weren't too impressed with the size & condition. Food is actually very tasty. Maintenance in rooms needs some work. Staff was AMAZING!!

    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
     Dear Mrs. robertson_jordan19 Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We are glad that our staff contributed so much to your stay, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. We also would like to take you for the suggestions regarding room maintenance. Your comments are already share with our team. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Kind Regards; Mr. Jean Marie P General Manager

    Round Indicators
    loreenpackett North Houston, Texas. 03/24/2017 Family

    “Wedding”

    We were there for my daughters wedding. It was beautiful. The perfect place! Excursion drive was a little long but very nice once we got there. Your shuttle guys are awesome! Food and drinks were very good and everything was very clean.

    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
     Dear Mrs. loreenpackett; Thank you for your review, we are happy to know that your stay and wedding at Occidental Papagayo was memorable while being embraced by the privileged location and being pampered by our food, & friendly staff. It was our pleasure to attend you throughout your stay and we do hope we have the pleasure of welcoming you back here in the not too distant future. Kind regards and best wishes from us all. Mr. Jean Marie P General Manager

    Round Indicators
    Terri R 03/24/2017 Family

    “Beautiful Resort!!”

    To start with - this property is absolutely beautiful!! We had two of the best drivers around the property that any guest could ever hope for - Mauricio and David! They were attentive, personable, and went above and beyond to ensure that we had an amazing experience getting around the property. We can't say enough wonderful things about them. Also the music in the buffet area was awesome every time we went in there. We were quite shocked by the genre of music that was always on - 100% pure R&B from the 60's to the 90's - even Float On by the Floaters - who would have thought it?! We seriously loved every minute in there - except for the temperature - which I will get into momentarily. Now for what wasn't so great and what is causing me to rate this resort as a 4 instead of 5. The drinks were so watered down the alcohol was almost non-existent - definitely not something you would expect at a all-inclusive resort of this caliber. Secondly, the food was so-so - good but nothing to write home about. We expected a lot more seafood options - this was Costa Rica after all - but other than the whole red snapper they served at the carving station the first night we were there - there was very little offered at the resort. There is plenty of wildlife on the property -- lots of monkeys, raccoons, and beautiful birds. However, we did ask to be moved after the first night because our room in bungalow 24 was at the end of the bungalow closest to the ocean that was the largest gathering places for the monkeys on the property. Since monkeys are primarily nocturnal they were having a "party" right outside of our bathroom window and in the front of our room from 2AM to sunrise! If you don't mind the noise and love the sound of monkeys - then you definitely want to stay in bungalows 21 - 24 - but if not make sure your rooms are not in one of those. There were racoons everywhere, and since I'm a country girl, that wasn't' a problem for me. They were very accustomed to coming around the verandah right off of the lobby looking for left over food. There was no ventilation in the bathrooms - problem!! All in all we had a wonderful time and will definitely make another trip to Costa Rica again! If some of the issues we had are not problem for you, then you will not be disappointed - the property is absolutely gorgeous and you will have a wonderful time.

    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
     Dear Terri Reed; Thank you for your fabulous review of Occidental Papagayo. We are delighted that you choose us as your holiday destination. We aim to provide each and every guest with a wonderful and memorable experience and I am so pleased that we did it for you. We are glad that out staff contributed so much to your stay. Specially Mauricio & David I`ll pass along your kind words to them. It was our pleasure to attend you throughout your stay and we do hope we have the pleasure of welcoming you back here in the not too distant future. Kind regards and best wishes from us all. Best Regards. Mr. Jean Marie P General Manager

    EVALUATION

    Round Indicators

    • march 28 2017
    • Houston, Texas
    • Couples

    Leonard2013

    “Just Okay...”


    We were here for my 40th bday and stay was just okay; we've had better and could have been better. Thursday- Horrible greeting on arrival to the hotel. The entire staff was inattentive, seemed as if we were bothering them, & seemed unsure of what was going on in the hotel. The entire staff appeared new. The wifi did not work at all. The room had a horrible smell of mildew & mold. There were 4 lamps in the room but only three of them worked & we had to move two of them to outlets that worked. There were numerous non working electrical outlets in the room. The air conditioner blower in the room made a very LOUD noise. The refrigerator is more of a storage because it does not get cold. The toilet was running all night and me and my wife took turns shaking the handle on the toilet to stop it from running. The gym is very small for a hotel this size and the equipment is antiquated and that increases the likelihood of injuring yourself while working out. The water cooler in the gym does not work. Two treadmills that were probably manufactured in the 1990s is unacceptable for a hotel of this size. We encountered a waiter in the breakfast buffet named Carlos and I think he should be the manager so he can hire individuals of his caliber. He was very cordial, professional, knowledgeable about the property & the area. He says that he had been working there for 9 years. He should have been one of the first employees that we met so our first impression of the Occidental would not have been so negative. I think it's protocol for the staff to call on the second day of your visit to see if you need anything so when they called I informed them that we needed bottled water and coffee. They never showed up......SMH. The beach was a joke at high tide so we just stayed at pool. Despite some of the issues we still had a great time and great stay in Costa Rica. I would still recommend staying here just be prepared for some issues in room.


    EVALUATION

    Round Indicators

    • march 26 2017
    • Couples

    Jason W

    “Parents only vacation”


    So this was our first trip to Costa Rica but are second Barcelo property. Well first the good points. We had a premium room and it was beautiful and we both really loved the lounge. The quietness of the resort and overall elegance was a nice touch. The staff were always really nice and helpful. Alonzo in the premium lounge was always helpful and he really tried hard to make our stay wonderful. We had a fun time with the family of raccoons. They were very mischievous and cute. Now for some of the downsides, the food was a complete let down after our previous experience in Puerto Vallarta. The buffet left a lot to be desired other than at breakfast. The food was overcooked or under seasoned. My subsisted on mainly break and fruit most of the trip. I believe the only evening meal at the buffet that we liked was French night. The quality of room service was a pleasant and complete surprise. The al la carte restaurants were not really good either, other than the Grill. The Grill provided the best meal of our trip.


    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
    Dear Jason W; Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Papagayo. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We are agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We have also taken good note of your remarks on the dining experiences and sincerely lament reading that we fell short of your culinary expectations on this occasion, although I would like to take the opportunity to point out that our Executive Chefs follow a two weeks menu rotation including a wide array of both local and international delicacies to cater for all diet requirements and please the most demanding palates, this is why we are sorry to read that we were not able to conquer yours and will make sure to discuss your critics with our team. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards; Mr. Jean Marie P General Manager

    EVALUATION

    Round Indicators

    • march 24 2017
    • Round Rock
    • Family

    robertson_jordan19

    “Beautiful views”


    Hotel view was beautiful! I doubt I would stay here without selecting the premium package again. The golf cart helps a ton since everything is so far! My family also had rooms closer to check-in location & they weren't too impressed with the size & condition. Food is actually very tasty. Maintenance in rooms needs some work. Staff was AMAZING!!


    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
    Dear Mrs. robertson_jordan19 Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We are glad that our staff contributed so much to your stay, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. We also would like to take you for the suggestions regarding room maintenance. Your comments are already share with our team. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Kind Regards; Mr. Jean Marie P General Manager

    EVALUATION

    Round Indicators

    • march 24 2017
    • North Houston, Texas
    • Family

    loreenpackett

    “Wedding”


    We were there for my daughters wedding. It was beautiful. The perfect place! Excursion drive was a little long but very nice once we got there. Your shuttle guys are awesome! Food and drinks were very good and everything was very clean.


    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
    Dear Mrs. loreenpackett; Thank you for your review, we are happy to know that your stay and wedding at Occidental Papagayo was memorable while being embraced by the privileged location and being pampered by our food, & friendly staff. It was our pleasure to attend you throughout your stay and we do hope we have the pleasure of welcoming you back here in the not too distant future. Kind regards and best wishes from us all. Mr. Jean Marie P General Manager

    EVALUATION

    Round Indicators

    • march 24 2017
    • Family

    Terri R

    “Beautiful Resort!!”


    To start with - this property is absolutely beautiful!! We had two of the best drivers around the property that any guest could ever hope for - Mauricio and David! They were attentive, personable, and went above and beyond to ensure that we had an amazing experience getting around the property. We can't say enough wonderful things about them. Also the music in the buffet area was awesome every time we went in there. We were quite shocked by the genre of music that was always on - 100% pure R&B from the 60's to the 90's - even Float On by the Floaters - who would have thought it?! We seriously loved every minute in there - except for the temperature - which I will get into momentarily. Now for what wasn't so great and what is causing me to rate this resort as a 4 instead of 5. The drinks were so watered down the alcohol was almost non-existent - definitely not something you would expect at a all-inclusive resort of this caliber. Secondly, the food was so-so - good but nothing to write home about. We expected a lot more seafood options - this was Costa Rica after all - but other than the whole red snapper they served at the carving station the first night we were there - there was very little offered at the resort. There is plenty of wildlife on the property -- lots of monkeys, raccoons, and beautiful birds. However, we did ask to be moved after the first night because our room in bungalow 24 was at the end of the bungalow closest to the ocean that was the largest gathering places for the monkeys on the property. Since monkeys are primarily nocturnal they were having a "party" right outside of our bathroom window and in the front of our room from 2AM to sunrise! If you don't mind the noise and love the sound of monkeys - then you definitely want to stay in bungalows 21 - 24 - but if not make sure your rooms are not in one of those. There were racoons everywhere, and since I'm a country girl, that wasn't' a problem for me. They were very accustomed to coming around the verandah right off of the lobby looking for left over food. There was no ventilation in the bathrooms - problem!! All in all we had a wonderful time and will definitely make another trip to Costa Rica again! If some of the issues we had are not problem for you, then you will not be disappointed - the property is absolutely gorgeous and you will have a wonderful time.


    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
    Dear Terri Reed; Thank you for your fabulous review of Occidental Papagayo. We are delighted that you choose us as your holiday destination. We aim to provide each and every guest with a wonderful and memorable experience and I am so pleased that we did it for you. We are glad that out staff contributed so much to your stay. Specially Mauricio & David I`ll pass along your kind words to them. It was our pleasure to attend you throughout your stay and we do hope we have the pleasure of welcoming you back here in the not too distant future. Kind regards and best wishes from us all. Best Regards. Mr. Jean Marie P General Manager

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