Occidental Grand Papagayo Resort Hotel Beach

Occidental Papagayo - Adults only

Texto: 44146 Luxurious, All Inclusive resort, reserved exclusively for adults, surrounded by the magnificent natural beauty of the Gulf of Papagayo. Blvd. Playa Hermosa 800mts al norte | 48-5000 Golfo de Papagayo | Guanacaste | Costa Rica
+ 50 626 908 000 + 50 626 720 057
Occidental Papagayo - Adults only Texto: 44146 4 out of 5 based on 3049 ratings. 3049 user reviews.
Occidental Papagayo - Adults only reviewed by Sebastian R on . Phenomenal and great staff The most incredible experience. We really enjoyed the sunset walk,sunset bike ride, and along with the pool volleyball. I want to say thanks to Michael Dufford for really helping us feel welcomed and... Rating: 5
map

Occidental Papagayo - Adults only

Blvd. Playa Hermosa 800mts al norte   48-5000 Golfo de Papagayo   Guanacaste   Costa Rica  


Points of Interest

14 mi Daniel Oduber Quirós International Airport

19 mi Gulf of Papagayo

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Papagayo - Adults only

4.0/5 Round Indicators
| 3054 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


GUESTS’ SCORE

Excellent

34% Complete

1067

Very good

33% Complete

1016

Average

16% Complete

509

Poor

8% Complete

271

Very poor

6% Complete

191

Filter by

Sort by

    Round Indicators
    Peter E 04/26/2017 Business

    “Excellent place, and location”

    This all inclusive resort is located about an hour away from the Liberia airport and right off the coast of playa hermosa beach. When I first checked in here, I literally thought "WOW!" The views are amazing here and the beach is literally minutes away from the beach, depending on where your room is located. Again I was here for business about 2 weeks, but this did not feel like a business trip, it literally felt like a vacation. There are 2 bars on site, one that is more of a lounge type, the other which is right next to it, a club scene so pick your poison of scenery. There is a huge pool, with jacuzzis, lounge chairs, and waiters to bring you your choice of alcoholic drink at your side. In this resorts there are plenty of different themed restaurants and actvities at certain stations to keep you well fed, and well entertained. The rooms have more of a country feel, and bottled water is provided for brushing your teeth, since the water here is not purified so be cautious of that. Beers and soda are replenished daily as well in your own fridge.Each room has a nice balcony view as well. On the last couple of days we checked out and checked back in and I was rewarded with the club suite. OH MY GOD. IT was literally a 2 bedroom apartment. with a living room attached. The funny thing I noticed was the 4 different types of liquor in the living room with their own pour spot ready to be used. Freaking AWESOME! My only gripe is some rooms are pretty distant, but there is a shuttle to bring you around the whole resort. Wi-fi is also spotty depending on your room, I did bring this up to the staff but they weren't really helpful on the situation. Other then that, this resort was a blast, and very fun one to be in for my whole trip.
    Round Indicators
    Vivian H San Francisco, California, USA. 04/25/2017 Couples

    “Guest Services Was Horrible - Waited 4 HOURS to check in.”

    My bf and I had a whole day to spend in Liberia, Costa Rica, on our way home from a wedding near the border of Nicaragua. We thought spending the day on the beach at an all-inclusive resort would be fun. Unfortunately, our stay was ruined, thanks to Guest Services at the Occidental Papagayo. We arrived early at 11am, thinking we could check in early and spend the rest of the day exploring the beaches. Guest services told us that our room would not be ready til 3pm. So we had 4 hours to kill while waiting for our room. We had all our valuables with us, so we couldn't go to the beach like we had planned so we had lunch at the pool house instead. At exactly 3pm, we went back to Guest Services. One of the receptionists told us our room was STILL not ready and to come back in 10-15 minutes later. So we did. Fifteen minutes later, our room was STILL not ready - "Come back in 20 minutes." 20 minutes later.... Our room is STILL not ready. At this point, I was so mad we were just wasting our time going back and forth from the bar to reception. We finally got our room an hour from our "check in time" - only to find our keys didn't work. Which wasted another 15-20 minutes going back to reception and waiting for them to give me a room key that worked. They also blamed me and said I shouldn't put it next to my phone - which I DID NOT DO. By the time we had gotten settled in our room, it was already 5:30pm and we had wasted our whole day waiting around at the resort. The last shuttle to Coco Beach was gone, and we couldn't do anything except have dinner and hang by the pool. We did not get the chance to explore the rest of Liberia or the beaches nearby. Thanks to Occidental's Guest Services. The rest of the resort is fine. The staff for the most part was very friendly and accommodating. The buffet was adequate - food wasn't terrible but it wasn't that great either. We didn't get a chance to make reservations at any of the restaurants. We didn't get a chance to try any other activities, since most require a 24-hour advance reservation. Overall, I would never stay at this place if I come back. Don't waste your time here.

    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
     Dear Vivian H; Although we sincerely regret your disappointment with your stay in our Occidental Papagayo, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We lament reading that the service provided at reception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their experience among us. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Kind Regards; Mr. Jean Marie P General Manager

    Round Indicators
    Angela C 04/25/2017 Solo travel

    “Would Return”

    I was a solo traveller and stayed at this resort for the duration of one week. The resort was a great location with beautiful views, clean and very comfortable. The staff were pleasant and seemed more than happy to assist and answer questions. The food was fantastic. Safety was not an issue however as a lone traveller the presence of security was noted and appreciated. I would definitely return to this location.

    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
     Dear Angela C; We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Papagayo with us and TripAdvisor readers.We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind Regards; Mr. Jean Marie P Gerente General

    Round Indicators
    Sebastian R 04/19/2017 Family

    “Phenomenal and great staff”

    The most incredible experience. We really enjoyed the sunset walk,sunset bike ride, and along with the pool volleyball. I want to say thanks to Michael Dufford for really helping us feel welcomed and helped us have a memorable experience. We cannot forget about Marvin Porras, David Rosales, Jennifer Mendez the amazing and carrying bartender, and the breakfast hostess Liseth they were all incredible and we felt very welcomed and made us feel like we were home. That is one of the major reasons why we are going back. Los extrano❤️

    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
     Dear Sebastian R; Thank you very much for taking the time to write such a positive comment regarding your experience at Occidental Papagayo, we are delighted to read that you had a memorable stay with us. We want to express our most sincere gratefulness to you for choosing us and for your kind words about the service you received from our staff especially from Marvin, David, Jennifer, Elisabeth they are all great. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind Regards; Mr. Jean Marie P General Manager

    Round Indicators
    Dallastraveler1999 Texas. 04/17/2017 Couples

    “Great Place”

    We had a great time at this resort. The property is beautiful! The food at the resort was great and we loved the Grill and Italian restaurants. The property is built on a mountain so there are lots of stairs, but we enjoyed the walking and needed the exercise after eating and drinking too much. We really enjoyed yoga on the beach, the kayaking and the sunset walk. We went on the biking excursion, but it was way too strenuous for me since there are so many hills. I really enjoyed how shaded the beach was as there were lots of trees. I even got a massage from a lady (Maria) who sets up on the beach every day and does massages. We never had an issue getting drinks at the bars or poolside. We had a good time at the disco and met some great people that like to dance. We reserved a premium room and had an amazing view from building 8. The premium room allows you to check in at the premium lounge and has a separate bar. The concierge guys in the premium lounge were very nice and super helpful with reservations. I also want to say that all of the staff was wonderful from the servers in the restaurants to the people that setup activities and excursions. We would definitely come again.

    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
     Dear Dallastraveler1999; Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We aim to provide each and every guest with a wonderful and memorable experience and we are so pleased that we did it for you. We look forward to welcoming you back for your second visit! Warm regards, General Manager

    EVALUATION

    Round Indicators

    • april 26 2017
    • Business

    Peter E

    “Excellent place, and location”


    This all inclusive resort is located about an hour away from the Liberia airport and right off the coast of playa hermosa beach. When I first checked in here, I literally thought "WOW!" The views are amazing here and the beach is literally minutes away from the beach, depending on where your room is located. Again I was here for business about 2 weeks, but this did not feel like a business trip, it literally felt like a vacation. There are 2 bars on site, one that is more of a lounge type, the other which is right next to it, a club scene so pick your poison of scenery. There is a huge pool, with jacuzzis, lounge chairs, and waiters to bring you your choice of alcoholic drink at your side. In this resorts there are plenty of different themed restaurants and actvities at certain stations to keep you well fed, and well entertained. The rooms have more of a country feel, and bottled water is provided for brushing your teeth, since the water here is not purified so be cautious of that. Beers and soda are replenished daily as well in your own fridge.Each room has a nice balcony view as well. On the last couple of days we checked out and checked back in and I was rewarded with the club suite. OH MY GOD. IT was literally a 2 bedroom apartment. with a living room attached. The funny thing I noticed was the 4 different types of liquor in the living room with their own pour spot ready to be used. Freaking AWESOME! My only gripe is some rooms are pretty distant, but there is a shuttle to bring you around the whole resort. Wi-fi is also spotty depending on your room, I did bring this up to the staff but they weren't really helpful on the situation. Other then that, this resort was a blast, and very fun one to be in for my whole trip.


    EVALUATION

    Round Indicators

    • april 25 2017
    • San Francisco, California, USA
    • Couples

    Vivian H

    “Guest Services Was Horrible - Waited 4 HOURS to check in.”


    My bf and I had a whole day to spend in Liberia, Costa Rica, on our way home from a wedding near the border of Nicaragua. We thought spending the day on the beach at an all-inclusive resort would be fun. Unfortunately, our stay was ruined, thanks to Guest Services at the Occidental Papagayo. We arrived early at 11am, thinking we could check in early and spend the rest of the day exploring the beaches. Guest services told us that our room would not be ready til 3pm. So we had 4 hours to kill while waiting for our room. We had all our valuables with us, so we couldn't go to the beach like we had planned so we had lunch at the pool house instead. At exactly 3pm, we went back to Guest Services. One of the receptionists told us our room was STILL not ready and to come back in 10-15 minutes later. So we did. Fifteen minutes later, our room was STILL not ready - "Come back in 20 minutes." 20 minutes later.... Our room is STILL not ready. At this point, I was so mad we were just wasting our time going back and forth from the bar to reception. We finally got our room an hour from our "check in time" - only to find our keys didn't work. Which wasted another 15-20 minutes going back to reception and waiting for them to give me a room key that worked. They also blamed me and said I shouldn't put it next to my phone - which I DID NOT DO. By the time we had gotten settled in our room, it was already 5:30pm and we had wasted our whole day waiting around at the resort. The last shuttle to Coco Beach was gone, and we couldn't do anything except have dinner and hang by the pool. We did not get the chance to explore the rest of Liberia or the beaches nearby. Thanks to Occidental's Guest Services. The rest of the resort is fine. The staff for the most part was very friendly and accommodating. The buffet was adequate - food wasn't terrible but it wasn't that great either. We didn't get a chance to make reservations at any of the restaurants. We didn't get a chance to try any other activities, since most require a 24-hour advance reservation. Overall, I would never stay at this place if I come back. Don't waste your time here.


    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
    Dear Vivian H; Although we sincerely regret your disappointment with your stay in our Occidental Papagayo, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We lament reading that the service provided at reception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their experience among us. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Kind Regards; Mr. Jean Marie P General Manager

    EVALUATION

    Round Indicators

    • april 25 2017
    • Solo travel

    Angela C

    “Would Return”


    I was a solo traveller and stayed at this resort for the duration of one week. The resort was a great location with beautiful views, clean and very comfortable. The staff were pleasant and seemed more than happy to assist and answer questions. The food was fantastic. Safety was not an issue however as a lone traveller the presence of security was noted and appreciated. I would definitely return to this location.


    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
    Dear Angela C; We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Papagayo with us and TripAdvisor readers.We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind Regards; Mr. Jean Marie P Gerente General

    EVALUATION

    Round Indicators

    • april 19 2017
    • Family

    Sebastian R

    “Phenomenal and great staff”


    The most incredible experience. We really enjoyed the sunset walk,sunset bike ride, and along with the pool volleyball. I want to say thanks to Michael Dufford for really helping us feel welcomed and helped us have a memorable experience. We cannot forget about Marvin Porras, David Rosales, Jennifer Mendez the amazing and carrying bartender, and the breakfast hostess Liseth they were all incredible and we felt very welcomed and made us feel like we were home. That is one of the major reasons why we are going back. Los extrano❤️


    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
    Dear Sebastian R; Thank you very much for taking the time to write such a positive comment regarding your experience at Occidental Papagayo, we are delighted to read that you had a memorable stay with us. We want to express our most sincere gratefulness to you for choosing us and for your kind words about the service you received from our staff especially from Marvin, David, Jennifer, Elisabeth they are all great. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind Regards; Mr. Jean Marie P General Manager

    EVALUATION

    Round Indicators

    • april 17 2017
    • Texas
    • Couples

    Dallastraveler1999

    “Great Place”


    We had a great time at this resort. The property is beautiful! The food at the resort was great and we loved the Grill and Italian restaurants. The property is built on a mountain so there are lots of stairs, but we enjoyed the walking and needed the exercise after eating and drinking too much. We really enjoyed yoga on the beach, the kayaking and the sunset walk. We went on the biking excursion, but it was way too strenuous for me since there are so many hills. I really enjoyed how shaded the beach was as there were lots of trees. I even got a massage from a lady (Maria) who sets up on the beach every day and does massages. We never had an issue getting drinks at the bars or poolside. We had a good time at the disco and met some great people that like to dance. We reserved a premium room and had an amazing view from building 8. The premium room allows you to check in at the premium lounge and has a separate bar. The concierge guys in the premium lounge were very nice and super helpful with reservations. I also want to say that all of the staff was wonderful from the servers in the restaurants to the people that setup activities and excursions. We would definitely come again.


    Jean Marie P, Director General at Occidental Papagayo - Adults only, responded to this review
    Dear Dallastraveler1999; Thank you for taking the time to share your recent vacation experience at Occidental Papagayo. We are so pleased to read that you had a great time and appreciate all of your feedback. We aim to provide each and every guest with a wonderful and memorable experience and we are so pleased that we did it for you. We look forward to welcoming you back for your second visit! Warm regards, General Manager

    Close 

    Back Find a hotel

    Hotels in Mexico

    Select Mexico

    Hotels in Spain

    Select Spain

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z