Barceló Hotel Views  Karmina Palace Deluxe

Barceló Karmina

Texto: 9215 Resort inspired by Mayan temples, with exuberant gardens and incredible sea views from its Junior Suites. Avenida Vista Hermosa, 13 | 28867 Manzanillo, Colima
+52 3143311300 *
Barceló Karmina Texto: 9215 4 out of 5 based on 2729 ratings. 2729 user reviews.
Barceló Karmina reviewed by on . Awesome winter break at New Years ! We enjoyed a very nice week at the resort. The rooms were very spacious, clean & comfortable. The service was awesome & such s beautiful location. Enjoyed our days at the gorgeous large extremely... Rating: 4
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Barceló Karmina

Avenida Vista Hermosa, 13   28867 Manzanillo, Colima  


Points of Interest

20 mi Manzanillo International Airport

12.5 mi Manzanillo Port

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Barceló Karmina

4.0/5 Round Indicators
| 2765 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

46% Complete

1288

Very good

32% Complete

910

Average

11% Complete

324

Poor

5% Complete

146

Very poor

3% Complete

97

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    Round Indicators
    dumbodumbo Toronto, Canada. 02/21/2017 Family

    “Another day in Paradise”

    Cozy and small resort, clean, well organized, well trained professional staff. We are family of 5, with grandparents and a young boy. Everyone found their own activities to enjoy, especially my 6 years old boy. He had so much fun at the kids club, and kept winning prizes from different games. Food was good, with great varieties of drinks. All the staff worked hard with smiling faces all the time. The Animacion Group leaded by Christian brought us so much fun. Gerardo and Carolina always worked with their hearts. Definately will go back again.
    Round Indicators
    Danideskjob Calgary, Canada. 02/21/2017 Family

    “Lovely resort, premium upgrade well worth the additional cost”

    We recently did a full week at the Karmina, in a Junior Deluxe room with the Premium Upgrade package. 3 adults in one room, 2 adults in the other. I can honestly say that the incredible photos you see on the Barcelo website are an accurate representation of the resort. I was shocked at how beautiful everything was. Rooms: Fabulous. The bathroom was spa-like, although it was a bit strange to have shutter-style doors, which meant that anyone out in the room could hear what was going on in the bathroom. Which isn't a major issue, except when there are gastrointestinal issues...which I'll get to. We had one room with two double beds and one with a king. The couches in both rooms were not very comfortable to sit on, unfortunately. It seemed like the cushions were all too small for the couch, so that when you sat down, you sort of sunk in, uncomfortably. Not that we spent a lot of time in the rooms, but when we wanted to watch some tv or play cards, we had to shuffle things around a bit. The beds were very comfortable, and once again, having the deluxe room and premium upgrade made a big difference - we were able to order additional/different pillows. I've NEVER had that sort of service or experience at a resort. It was amazing. Room Service: included with our upgrades. It was very quick and staff were very friendly. Of course, we were always tipping on the value given on the room service menu, so that might have helped :) My husband ordered a special breakfast for us on Valentine's Day and I could not have been more impressed. He said that everyone who helped him put it together was so helpful and just made sure it was a lovely morning. There were heart-shaped balloons and cookies, along with the tea and orange juice, and full meal. They were more than willing to add items to the regular room service orders (we did pay extra for it, but it wasn't a lot, as I understand it). View: Amazing. We had a view of the ocean from the room, and the view of the grounds is incredible. Keep in mind that we were in the deluxe area, so I'm guessing the view isn't going to be quite as spectacular in all of the rooms. Pools: Chilly, but wonderful! These pools aren't heated, which I knew before we went. The weather was beautiful during out stay, so the fact that the pools aren't heated wasn't really an issue. There's a variety of different pools to choose from, with more than one being adult-only, which was nice. The grounds are so beautiful and the various flora (and fauna!) make it feel a little wilder than some other resorts I've been to (which I thought was excellent). There was an issue with beach chairs being "reserved" with towels, often for several hours (if we ever saw the people who had reserved them). It seemed really strange to me that someone would reserve a chair from the late morning into the late afternoon without ever actually using it. A la carte restaurants: We had the opportunity to dine at all of the a la carte restaurants. I would say that the Japanese (Kyoto) was actually my favourite. Our mealtimes were usually after 8:00, but we didn't mind. It's so easy to hit the buffet for a snack if you get hungry earlier in the evening. We tried a variety of the sushi options and hot dishes and each one was amazing. The tempura ice cream is one of the single greatest desserts I've ever eaten in my life. This is where, unfortunately, I had to take off a star, because I dined at Capri (Italian) twice, and ended up violently ill both times. We did one dinner and one lunch. I was sick for 8-10 hours each time. The other members in my party didn't end up violently sick the way I did, but everyone was having some gut issues after the meals. Maybe it's more to do with what we ordered. Agave, the Mexican restaurant, was very nice. I think the zucchini soup was one of the best things I ate the whole week, which is impressive considering how many amazing meals I had. Buffet: Bugambilias was amazing. There was always something new and interesting to try. Food was kept fresh and hot. Somehow, the buffet never seemed all that busy, which was very strange (but nice!) considering we were in Mexico during February. I did, unfortunately, get a bit of a bug one evening from the buffet as well. Maybe I was just a bit too adventurous with my food choices, but it definitely put a damper on things. Beach Snack Bar: The burgers and tacos were so awesome. It was great for snacks or for a light meal during the afternoon. Having the ice cream machine available as well was excellent. The service seemed a bit slower here, but we were never in any kind of hurry. And the service was always friendly, which, to me, is more important than things being quick. Premium Club: This was quite a nice bonus, I have to say. The food was good, and being able to make a coffee (there's a cappuccino machine) or a premium drink was great. We also used the concierge service a few times, and they were always very friendly and polite. The waiters and waitresses in the Premium Club were definitely the best of the best. We had great service all week, but Lourdes (my apologies on spelling) was a real treat. She always had a smile and was willing to help us out with whatever we needed. Bars: We paid for the premium upgrade so that we could get nicer drinks. The resort offers Grey Goose, Remy Martin, Havana Club, Patron, etc for premium liquors. However, on more than one occasion, the bars ran out of the premium liquors. There were times when Grey Goose was nowhere to be found. The beach bars tended not to have the higher-end spirits in stock. Maybe just because they're not as used to people requesting them outside of the lobby bar/premium lounge, I'm not sure. The overall atmosphere of the resort was very relaxed and friendly. There are a lot of local folks who do day passes or weekend trips, so it was nice not just to have the typical tourist crowd. There were a couple weddings while we were there, and they looked beautiful. But things never got all that rowdy, and it was just...so nice. It was the (almost) perfect, peaceful beach vacation that I wanted. I almost gave 5 stars, because despite how sick I got, I'm still planning on going back. I'll just need to be a bit more careful about what I eat the next time. A quick note on swimming in the bay: some of the fish bite! We didn't go very far out, and they weren't large fish, but I did have a few bites that bled a bit. If you're taking kids into the water, I'd suggest you stay to the right side of the little bay, where there aren't so many rocks. They've also got sea urchins, so be careful for those if you go out a little deeper.

    Silvia G, Guest Experience Manager at Barcelo Karmina, responded to this review
     Dear Danideskjob; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We also would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. According to the hotel policy reserving sunbeds is not allowed. We do our best to ensure the following of this standard, especially during high occupancy when this happens more often and we apologize if exceptionally during your stay we weren’t able to have a total control on this matter. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Kind Regards. Silvia Galarza, Guest Experience Manager.

    Round Indicators
    goneAlberta alberta. 02/19/2017 Couples

    “large rooms with spacious bathrooms”

    On arrival at the Manzanillo airport we received our room key card and welcome package. This was a first for us. We were checked in before boarding the transfer bus to the resort! The bus ride was not very long and it was great to just walk into the lobby and proceed directly to our room. Room - large with a king bed, couch, 2 arm chairs and a table with 4 chairs. The mini bar contained drinks and snacks. A safe, which we always use and feel is a necessity, was up high on the closet shelf so we moved it to the counter near the coffee maker. Loved having coffee in the room! The balcony was roomy and had a table and chairs. The best part of this great room was the spacious bathroom. It was the biggest we have ever had at an all inclusive resort. 2 sinks, soaker tub and a large stall shower. Service - The cleaning staff do a very good job. The wait staff in the restaurants were all polite and gave good service, some were outstanding. Tfhe food and drinks were very good and we appreciated service to the beach chairs. Shows - entertaining, showcasing some amazing dancers Amenities and location - There are multiple pools to try. We enjoyed the beach and water. The quiet cove gave great opportunities to snorkel or just watch fish from above. We kayaked in and out of the cove. Best - So much is great about this resort. the beautiful grounds and pool area The Mayan decor in the lobby is amazing.

    Silvia G, Guest Experience Manager at Barcelo Karmina, responded to this review
     Dear goneAlberta; Thank you very much for sharing this great review of your recent stay at Barceló Karmina. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire réception team as we know it will be a great source of motivation to keep on going the extra mile. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind Regards, Silvia Galarza Guest Experience Manager

    Round Indicators
    Brian D London. 02/19/2017 Couples

    “Quaint resort”

    Smaller resort but still had everything you need for a good vacation. Clean, spacious, air conditioned rooms with decent sized balcony. There was also a stocked mini fridge, coffee maker, hair dryer & free safe. Beach was small but in a cove so very small waves. Several pools varying in depth cascading down from hotel to the beach providing sounds of waterfalls. Attentive service at both the pool and restaurants. Food at the buffet was OK with limited choices and not always hot but there is a grill where you can have eggs cooked to your liking at breakfast as well as other options at lunch and supper. However the a la cartes were excellent both in terms of presentation and taste. The evening entertainment was not to our liking - theme nearly every night was singing and dancing with not as much in English as I would expect (with the number of Canadians there). There is a gym and spa in the hotel and both looked nice. We liked the location (just over 30 minutes from ZLO airport) and felt very safe outside the resort when we checked out the local shops.

    Silvia G, Guest Experience Manager at Barcelo Karmina, responded to this review
     Dear Brian D; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds. All trays of our buffets are being constantly checked by our kitchen staff to ensure that the temperature of the food is adequate and that all options are being replenished throughout all services, nevertheless please rest assured that your comments will be shared with the team so as to avoid receiving this kind of feedback in the future. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind Regards, Silvia Galarza Guest Experience Manager

    Round Indicators
    Yasmin L 02/19/2017 Couples

    “Weekend Getaway ”

    The first person we saw when we entered Barcelono was Ivan at check-in. He was amazing and super pleasant and great customer service. Arodi - was out host the first night we went to the Japanese restaurant which was extraordinary. Our server Pedro was 5 star!! He was super sweet and was always very attentive. Fernando - lobby bar bartender extremely hard working and nice. I think he was one of the fastest bartenders I've seen. Or he just really enjoys his job. Our housekeeper from room 2223 on 18th &19th was so clean. She was really attentive to every detail when found our clothes fold and everything in the room organized on perfection.

    Silvia G, Guest Experience Manager at Barcelo Karmina, responded to this review
     Dear Yasmin L; Thank you very much for sharing this great review of your recent stay at Barceló Karmina. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. Our staff welcomes each guest with the Barceló spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards, Silvia Galarza Guest Experience Manager

    EVALUATION

    Round Indicators

    • february 21 2017
    • Toronto, Canada
    • Family

    dumbodumbo

    “Another day in Paradise”


    Cozy and small resort, clean, well organized, well trained professional staff. We are family of 5, with grandparents and a young boy. Everyone found their own activities to enjoy, especially my 6 years old boy. He had so much fun at the kids club, and kept winning prizes from different games. Food was good, with great varieties of drinks. All the staff worked hard with smiling faces all the time. The Animacion Group leaded by Christian brought us so much fun. Gerardo and Carolina always worked with their hearts. Definately will go back again.


    EVALUATION

    Round Indicators

    • february 21 2017
    • Calgary, Canada
    • Family

    Danideskjob

    “Lovely resort, premium upgrade well worth the additional cost”


    We recently did a full week at the Karmina, in a Junior Deluxe room with the Premium Upgrade package. 3 adults in one room, 2 adults in the other. I can honestly say that the incredible photos you see on the Barcelo website are an accurate representation of the resort. I was shocked at how beautiful everything was. Rooms: Fabulous. The bathroom was spa-like, although it was a bit strange to have shutter-style doors, which meant that anyone out in the room could hear what was going on in the bathroom. Which isn't a major issue, except when there are gastrointestinal issues...which I'll get to. We had one room with two double beds and one with a king. The couches in both rooms were not very comfortable to sit on, unfortunately. It seemed like the cushions were all too small for the couch, so that when you sat down, you sort of sunk in, uncomfortably. Not that we spent a lot of time in the rooms, but when we wanted to watch some tv or play cards, we had to shuffle things around a bit. The beds were very comfortable, and once again, having the deluxe room and premium upgrade made a big difference - we were able to order additional/different pillows. I've NEVER had that sort of service or experience at a resort. It was amazing. Room Service: included with our upgrades. It was very quick and staff were very friendly. Of course, we were always tipping on the value given on the room service menu, so that might have helped :) My husband ordered a special breakfast for us on Valentine's Day and I could not have been more impressed. He said that everyone who helped him put it together was so helpful and just made sure it was a lovely morning. There were heart-shaped balloons and cookies, along with the tea and orange juice, and full meal. They were more than willing to add items to the regular room service orders (we did pay extra for it, but it wasn't a lot, as I understand it). View: Amazing. We had a view of the ocean from the room, and the view of the grounds is incredible. Keep in mind that we were in the deluxe area, so I'm guessing the view isn't going to be quite as spectacular in all of the rooms. Pools: Chilly, but wonderful! These pools aren't heated, which I knew before we went. The weather was beautiful during out stay, so the fact that the pools aren't heated wasn't really an issue. There's a variety of different pools to choose from, with more than one being adult-only, which was nice. The grounds are so beautiful and the various flora (and fauna!) make it feel a little wilder than some other resorts I've been to (which I thought was excellent). There was an issue with beach chairs being "reserved" with towels, often for several hours (if we ever saw the people who had reserved them). It seemed really strange to me that someone would reserve a chair from the late morning into the late afternoon without ever actually using it. A la carte restaurants: We had the opportunity to dine at all of the a la carte restaurants. I would say that the Japanese (Kyoto) was actually my favourite. Our mealtimes were usually after 8:00, but we didn't mind. It's so easy to hit the buffet for a snack if you get hungry earlier in the evening. We tried a variety of the sushi options and hot dishes and each one was amazing. The tempura ice cream is one of the single greatest desserts I've ever eaten in my life. This is where, unfortunately, I had to take off a star, because I dined at Capri (Italian) twice, and ended up violently ill both times. We did one dinner and one lunch. I was sick for 8-10 hours each time. The other members in my party didn't end up violently sick the way I did, but everyone was having some gut issues after the meals. Maybe it's more to do with what we ordered. Agave, the Mexican restaurant, was very nice. I think the zucchini soup was one of the best things I ate the whole week, which is impressive considering how many amazing meals I had. Buffet: Bugambilias was amazing. There was always something new and interesting to try. Food was kept fresh and hot. Somehow, the buffet never seemed all that busy, which was very strange (but nice!) considering we were in Mexico during February. I did, unfortunately, get a bit of a bug one evening from the buffet as well. Maybe I was just a bit too adventurous with my food choices, but it definitely put a damper on things. Beach Snack Bar: The burgers and tacos were so awesome. It was great for snacks or for a light meal during the afternoon. Having the ice cream machine available as well was excellent. The service seemed a bit slower here, but we were never in any kind of hurry. And the service was always friendly, which, to me, is more important than things being quick. Premium Club: This was quite a nice bonus, I have to say. The food was good, and being able to make a coffee (there's a cappuccino machine) or a premium drink was great. We also used the concierge service a few times, and they were always very friendly and polite. The waiters and waitresses in the Premium Club were definitely the best of the best. We had great service all week, but Lourdes (my apologies on spelling) was a real treat. She always had a smile and was willing to help us out with whatever we needed. Bars: We paid for the premium upgrade so that we could get nicer drinks. The resort offers Grey Goose, Remy Martin, Havana Club, Patron, etc for premium liquors. However, on more than one occasion, the bars ran out of the premium liquors. There were times when Grey Goose was nowhere to be found. The beach bars tended not to have the higher-end spirits in stock. Maybe just because they're not as used to people requesting them outside of the lobby bar/premium lounge, I'm not sure. The overall atmosphere of the resort was very relaxed and friendly. There are a lot of local folks who do day passes or weekend trips, so it was nice not just to have the typical tourist crowd. There were a couple weddings while we were there, and they looked beautiful. But things never got all that rowdy, and it was just...so nice. It was the (almost) perfect, peaceful beach vacation that I wanted. I almost gave 5 stars, because despite how sick I got, I'm still planning on going back. I'll just need to be a bit more careful about what I eat the next time. A quick note on swimming in the bay: some of the fish bite! We didn't go very far out, and they weren't large fish, but I did have a few bites that bled a bit. If you're taking kids into the water, I'd suggest you stay to the right side of the little bay, where there aren't so many rocks. They've also got sea urchins, so be careful for those if you go out a little deeper.


    Silvia G, Guest Experience Manager at Barcelo Karmina, responded to this review
    Dear Danideskjob; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We also would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. According to the hotel policy reserving sunbeds is not allowed. We do our best to ensure the following of this standard, especially during high occupancy when this happens more often and we apologize if exceptionally during your stay we weren’t able to have a total control on this matter. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Kind Regards. Silvia Galarza, Guest Experience Manager.

    EVALUATION

    Round Indicators

    • february 19 2017
    • alberta
    • Couples

    goneAlberta

    “large rooms with spacious bathrooms”


    On arrival at the Manzanillo airport we received our room key card and welcome package. This was a first for us. We were checked in before boarding the transfer bus to the resort! The bus ride was not very long and it was great to just walk into the lobby and proceed directly to our room. Room - large with a king bed, couch, 2 arm chairs and a table with 4 chairs. The mini bar contained drinks and snacks. A safe, which we always use and feel is a necessity, was up high on the closet shelf so we moved it to the counter near the coffee maker. Loved having coffee in the room! The balcony was roomy and had a table and chairs. The best part of this great room was the spacious bathroom. It was the biggest we have ever had at an all inclusive resort. 2 sinks, soaker tub and a large stall shower. Service - The cleaning staff do a very good job. The wait staff in the restaurants were all polite and gave good service, some were outstanding. Tfhe food and drinks were very good and we appreciated service to the beach chairs. Shows - entertaining, showcasing some amazing dancers Amenities and location - There are multiple pools to try. We enjoyed the beach and water. The quiet cove gave great opportunities to snorkel or just watch fish from above. We kayaked in and out of the cove. Best - So much is great about this resort. the beautiful grounds and pool area The Mayan decor in the lobby is amazing.


    Silvia G, Guest Experience Manager at Barcelo Karmina, responded to this review
    Dear goneAlberta; Thank you very much for sharing this great review of your recent stay at Barceló Karmina. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire réception team as we know it will be a great source of motivation to keep on going the extra mile. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind Regards, Silvia Galarza Guest Experience Manager

    EVALUATION

    Round Indicators

    • february 19 2017
    • London
    • Couples

    Brian D

    “Quaint resort”


    Smaller resort but still had everything you need for a good vacation. Clean, spacious, air conditioned rooms with decent sized balcony. There was also a stocked mini fridge, coffee maker, hair dryer & free safe. Beach was small but in a cove so very small waves. Several pools varying in depth cascading down from hotel to the beach providing sounds of waterfalls. Attentive service at both the pool and restaurants. Food at the buffet was OK with limited choices and not always hot but there is a grill where you can have eggs cooked to your liking at breakfast as well as other options at lunch and supper. However the a la cartes were excellent both in terms of presentation and taste. The evening entertainment was not to our liking - theme nearly every night was singing and dancing with not as much in English as I would expect (with the number of Canadians there). There is a gym and spa in the hotel and both looked nice. We liked the location (just over 30 minutes from ZLO airport) and felt very safe outside the resort when we checked out the local shops.


    Silvia G, Guest Experience Manager at Barcelo Karmina, responded to this review
    Dear Brian D; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds. All trays of our buffets are being constantly checked by our kitchen staff to ensure that the temperature of the food is adequate and that all options are being replenished throughout all services, nevertheless please rest assured that your comments will be shared with the team so as to avoid receiving this kind of feedback in the future. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind Regards, Silvia Galarza Guest Experience Manager

    EVALUATION

    Round Indicators

    • february 19 2017
    • Couples

    Yasmin L

    “Weekend Getaway ”


    The first person we saw when we entered Barcelono was Ivan at check-in. He was amazing and super pleasant and great customer service. Arodi - was out host the first night we went to the Japanese restaurant which was extraordinary. Our server Pedro was 5 star!! He was super sweet and was always very attentive. Fernando - lobby bar bartender extremely hard working and nice. I think he was one of the fastest bartenders I've seen. Or he just really enjoys his job. Our housekeeper from room 2223 on 18th &19th was so clean. She was really attentive to every detail when found our clothes fold and everything in the room organized on perfection.


    Silvia G, Guest Experience Manager at Barcelo Karmina, responded to this review
    Dear Yasmin L; Thank you very much for sharing this great review of your recent stay at Barceló Karmina. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. Our staff welcomes each guest with the Barceló spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards, Silvia Galarza Guest Experience Manager

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