Barceló Hotel Views  Karmina Palace Deluxe

Barceló Karmina

Texto: 9215 Resort inspired by Mayan temples, with exuberant gardens and incredible sea views from its Junior Suites. Avenida Vista Hermosa, 13 | 28867 Manzanillo, Colima
+52 3143311300 *
Barceló Karmina Texto: 9215 4 out of 5 based on 3281 ratings. 3281 user reviews.
Barceló Karmina reviewed by SDougie on . Great Resort Manzanillo is a great experience right from the airport. It has a small airport that sees 2 flights a day and no hassles. 15 minutes from the time you land, get your bags, clear customs and on the... Rating: 5
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Barceló Karmina

Avenida Vista Hermosa, 13   28867 Manzanillo, Colima  


Points of Interest

20 mi Manzanillo International Airport

12.5 mi Manzanillo Port

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Barceló Karmina

4.0/5 Round Indicators
| 3284 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

47% Complete

1551

Very good

32% Complete

1073

Average

11% Complete

370

Poor

5% Complete

176

Very poor

3% Complete

116

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    Round Indicators
    SDougie 11/17/2017 Family

    “Great Resort”

    Manzanillo is a great experience right from the airport. It has a small airport that sees 2 flights a day and no hassles. 15 minutes from the time you land, get your bags, clear customs and on the bus. The resort is clean, staff are very friendly and the rooms are beautiful. It is a smaller resort and with the low amount of people, there is always room by to pool and at the beach. The beach is private so there are no vendors/merchants there to bother you at all. and the fishing is amazing if you like Tuna, Marlin and Sail Fish.

    Silvia G, Guest Experience Manager. at Barcelo Karmina, responded to this review
     Dear SDougie; We are delighted to see that you really enjoyed the beauty of our installations and service. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards, Guest Experience Manager.

    Round Indicators
    Andrea D Edmonton, Canada. 11/16/2017 Couples

    “looking forward to another visit to Manzinillo and Barcelo !”

    We have been to the barcelo several times, and this will be our fourth. We are staying Jan 24 2018, and we cannot wait. David C , who has moved up in ranks, and was at the main lobby bar, always goes above and beyond to help us. He is like familla to us now ! Victor who was working as the matre d , was always very helpful too. The snorkeling right off the hotel , in the little protected bay, is amazing, no real need to go anywhere else for it ! The rooms are clean and cool for your mid day Siesta. The little fridge is always stocked. Anything you may need, add a 50 peso tip for cleaning staff, and they will give extra water, or snacks. We like to bring coloring books and stuff for the children of the cleaning staff, its a little added bonus for our Espanol familla. Food is always good. My one suggestion is that they deep fry the chicken wings, as last year , we were looking forward to eating them, but they were mushy. The night entertainment was great, and Id love to see karaoke later than 9 pm as us Canadians love karaoke. We look forward to our visit and are counting the days.

    Silvia G, Guest Experience Manager. at Barcelo Karmina, responded to this review
     Dear Andea D. Firstly we would like to thank you for choosing our Barceló Karmina hotel once again for your holidays and for sharing this wonderful feedback of your experience among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel. Again we thank you for this wonderful review, it has been a pleasure for us to read and it will be a pleasure to see you soon. Kind Regards, Guest Experience Manager.

    Round Indicators
    mizzvela_21 11/15/2017 Family

    “I will vacation elsewhere”

    All the staff where very nice, but management needs to take a customer service class. We had an incident with a broken table and instead of the managers asking if anyone was ok because the table was clearly not secured they argued with our party as to who was going to pay for it instead of making sure their guest where ok. That could of easily been a lawsuit. Once we agreed to pay we asked for the amount and they rudely stated we will just see it on our bill. I tried to get a hold of the manager and he was never available. When we check it out is when we found out we would be charged 6000.00 pesos and forced to pay them.

    Silvia G, Guest Experience Manager. at Barcelo Karmina, responded to this review
     Dear mizzvela_21; Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Barceló Karmina, please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. Regarding the incident that was presented with a table during the disco night, we would like to mention that these tables are placed as very heavy decorative elements that only move in case of being very necessary and the movement is carried out by the corresponding staff. Our staff first of all asked if everything was in order and subsequently the issues related to the table were reviewed. For no reason do we overlook the safety of our guests. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Kind Regards, Guest Experience Manager.

    Round Indicators
    Josemadrigal23 Fremont, California. 11/06/2017 Family

    “If you are premium member, don’t waist you time here. ”

    I went with my Family and Had Great Time, my Kids really enjoy the pools and the sliding water tube, most of the rooms have a great view to the Ocean, It have many Great Swimming pools, the Time was bad, no only because weather was too hot, also because is low season (October), and only one of the Three speciality Restaurant was open every night. The Show and Drinks are Amazing, every body was very Kind and Helpful, the Snacks need more variety and better service. But don waist your money for a Premium service, they have no idea what that means. We never find help in the Premium are ( Check in and Out). Hotel is Beautiful!!

    Silvia G, Guest Experience Manager. at Barcelo Karmina, responded to this review
     Dear Josemadrigal23; In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We are delighted to see that you really enjoyed the beauty of our installations and the varied entertainment program. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. We have taken good note of your comments and are truly sorry you did not feel attended enough at the Premium Level, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards, Guest Experience Manager.

    Round Indicators
    RELAXED2011 Calgary, Canada. 11/06/2017 Friends getaway

    “Relaxing and clean ”

    I give it a 3 star only because of a few inconveniences. 1. No wifi unless you pay 12$US. Really? I had to argue all the way to the top to get a half day free. According to my west jet package it was all inclusive. 2. Went to book a excursion and could not pay with visa or debit. Really? So carry lots of pesos. 3. The alcohol they served to the blue bands was different and awful then compared to the gold bands. Unless you pay more, you get the original. 4. Only 4 English speaking guest for a whole week, including me and my friend. So know your Spanish well. Some servers tried their best. 5. To walk the public beach , you have to let the security guard let you out but have to cross thigh high water and slippery rocks. Not fun !!!!! Daniel, Jose, and javier were the best servers. 5* for them. Entertainers were ok.! All in Spanish. So if you are into fun and participating, please understand your Spanish. I don’t speak Spanish but got by. Paloma at queis outside of hotel gives great massages and facials. It’s across the gates of hotel. Dont let the entrance deter you. A la Carte : Kyoto was the best. Buffet place had a descent variety. My room was 4220 with a good view.

    Silvia G, Guest Experience Manager. at Barcelo Karmina, responded to this review
     Dear RELAXED2011; Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló Karmina hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. Regarding about the variety and quality of beverages, we would like to take the opportunity to explain that in the all-inclusive deluxe bar, which is what you buy in your regular package, you have more than 30 different brands of wines and liquors of the highest quality in the market, stressing that We have certificates which verify through monthly audits that we are effectively providing our guests with quality drinks. Thank you for your insights regarding the service in English and although all of our team are able to communicate, at Barceló we strongly believe in continuous trainings for our employees therefore we will make sure to offer official languages classes to all those members in need of improvement in this aspect of their duties. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards, Guest Experience Manager.

    EVALUATION

    Round Indicators

    • november 17 2017
    • Family

    SDougie

    “Great Resort”


    Manzanillo is a great experience right from the airport. It has a small airport that sees 2 flights a day and no hassles. 15 minutes from the time you land, get your bags, clear customs and on the bus. The resort is clean, staff are very friendly and the rooms are beautiful. It is a smaller resort and with the low amount of people, there is always room by to pool and at the beach. The beach is private so there are no vendors/merchants there to bother you at all. and the fishing is amazing if you like Tuna, Marlin and Sail Fish.


    Silvia G, Guest Experience Manager. at Barcelo Karmina, responded to this review
    Dear SDougie; We are delighted to see that you really enjoyed the beauty of our installations and service. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards, Guest Experience Manager.

    EVALUATION

    Round Indicators

    • november 16 2017
    • Edmonton, Canada
    • Couples

    Andrea D

    “looking forward to another visit to Manzinillo and Barcelo !”


    We have been to the barcelo several times, and this will be our fourth. We are staying Jan 24 2018, and we cannot wait. David C , who has moved up in ranks, and was at the main lobby bar, always goes above and beyond to help us. He is like familla to us now ! Victor who was working as the matre d , was always very helpful too. The snorkeling right off the hotel , in the little protected bay, is amazing, no real need to go anywhere else for it ! The rooms are clean and cool for your mid day Siesta. The little fridge is always stocked. Anything you may need, add a 50 peso tip for cleaning staff, and they will give extra water, or snacks. We like to bring coloring books and stuff for the children of the cleaning staff, its a little added bonus for our Espanol familla. Food is always good. My one suggestion is that they deep fry the chicken wings, as last year , we were looking forward to eating them, but they were mushy. The night entertainment was great, and Id love to see karaoke later than 9 pm as us Canadians love karaoke. We look forward to our visit and are counting the days.


    Silvia G, Guest Experience Manager. at Barcelo Karmina, responded to this review
    Dear Andea D. Firstly we would like to thank you for choosing our Barceló Karmina hotel once again for your holidays and for sharing this wonderful feedback of your experience among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We would like to thank you for your highlights on the service you received in our restaurant and we will not fail to share your praising comments with the entire team with our congratulations for their contribution to your wellbeing whilst staying in the hotel. Again we thank you for this wonderful review, it has been a pleasure for us to read and it will be a pleasure to see you soon. Kind Regards, Guest Experience Manager.

    EVALUATION

    Round Indicators

    • november 15 2017
    • Family

    mizzvela_21

    “I will vacation elsewhere”


    All the staff where very nice, but management needs to take a customer service class. We had an incident with a broken table and instead of the managers asking if anyone was ok because the table was clearly not secured they argued with our party as to who was going to pay for it instead of making sure their guest where ok. That could of easily been a lawsuit. Once we agreed to pay we asked for the amount and they rudely stated we will just see it on our bill. I tried to get a hold of the manager and he was never available. When we check it out is when we found out we would be charged 6000.00 pesos and forced to pay them.


    Silvia G, Guest Experience Manager. at Barcelo Karmina, responded to this review
    Dear mizzvela_21; Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Barceló Karmina, please rest assured that your comments have been taken onboard and revised by the entire Management team, however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. Regarding the incident that was presented with a table during the disco night, we would like to mention that these tables are placed as very heavy decorative elements that only move in case of being very necessary and the movement is carried out by the corresponding staff. Our staff first of all asked if everything was in order and subsequently the issues related to the table were reviewed. For no reason do we overlook the safety of our guests. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Kind Regards, Guest Experience Manager.

    EVALUATION

    Round Indicators

    • november 6 2017
    • Fremont, California
    • Family

    Josemadrigal23

    “If you are premium member, don’t waist you time here. ”


    I went with my Family and Had Great Time, my Kids really enjoy the pools and the sliding water tube, most of the rooms have a great view to the Ocean, It have many Great Swimming pools, the Time was bad, no only because weather was too hot, also because is low season (October), and only one of the Three speciality Restaurant was open every night. The Show and Drinks are Amazing, every body was very Kind and Helpful, the Snacks need more variety and better service. But don waist your money for a Premium service, they have no idea what that means. We never find help in the Premium are ( Check in and Out). Hotel is Beautiful!!


    Silvia G, Guest Experience Manager. at Barcelo Karmina, responded to this review
    Dear Josemadrigal23; In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We are delighted to see that you really enjoyed the beauty of our installations and the varied entertainment program. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. We have taken good note of your comments and are truly sorry you did not feel attended enough at the Premium Level, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards, Guest Experience Manager.

    EVALUATION

    Round Indicators

    • november 6 2017
    • Calgary, Canada
    • Friends getaway

    RELAXED2011

    “Relaxing and clean ”


    I give it a 3 star only because of a few inconveniences. 1. No wifi unless you pay 12$US. Really? I had to argue all the way to the top to get a half day free. According to my west jet package it was all inclusive. 2. Went to book a excursion and could not pay with visa or debit. Really? So carry lots of pesos. 3. The alcohol they served to the blue bands was different and awful then compared to the gold bands. Unless you pay more, you get the original. 4. Only 4 English speaking guest for a whole week, including me and my friend. So know your Spanish well. Some servers tried their best. 5. To walk the public beach , you have to let the security guard let you out but have to cross thigh high water and slippery rocks. Not fun !!!!! Daniel, Jose, and javier were the best servers. 5* for them. Entertainers were ok.! All in Spanish. So if you are into fun and participating, please understand your Spanish. I don’t speak Spanish but got by. Paloma at queis outside of hotel gives great massages and facials. It’s across the gates of hotel. Dont let the entrance deter you. A la Carte : Kyoto was the best. Buffet place had a descent variety. My room was 4220 with a good view.


    Silvia G, Guest Experience Manager. at Barcelo Karmina, responded to this review
    Dear RELAXED2011; Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló Karmina hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. Regarding about the variety and quality of beverages, we would like to take the opportunity to explain that in the all-inclusive deluxe bar, which is what you buy in your regular package, you have more than 30 different brands of wines and liquors of the highest quality in the market, stressing that We have certificates which verify through monthly audits that we are effectively providing our guests with quality drinks. Thank you for your insights regarding the service in English and although all of our team are able to communicate, at Barceló we strongly believe in continuous trainings for our employees therefore we will make sure to offer official languages classes to all those members in need of improvement in this aspect of their duties. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards, Guest Experience Manager.

    Aerial View of Barceló Hotel Karmina Palace Deluxe

    Barceló Karmina a paradise in Manzanillo

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