Barceló Hotel Views  Karmina Palace Deluxe

Barceló Karmina

Texto: 9215 Resort inspired by Mayan temples, with exuberant gardens and incredible sea views from its Junior Suites. Avenida Vista Hermosa, 13 | 28867 Manzanillo, Colima
+52 3143311300 *
Barceló Karmina Texto: 9215 4 out of 5 based on 2729 ratings. 2729 user reviews.
Barceló Karmina reviewed by on . Awesome winter break at New Years ! We enjoyed a very nice week at the resort. The rooms were very spacious, clean & comfortable. The service was awesome & such s beautiful location. Enjoyed our days at the gorgeous large extremely... Rating: 4
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Barceló Karmina

Avenida Vista Hermosa, 13   28867 Manzanillo, Colima  


Points of Interest

20 mi Manzanillo International Airport

12.5 mi Manzanillo Port

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Barceló Karmina

4.0/5 Round Indicators
| 2771 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

46% Complete

1290

Very good

32% Complete

912

Average

11% Complete

325

Poor

5% Complete

146

Very poor

3% Complete

98

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    Ashtyn1989 02/25/2017 Family

    “Great resort with some downfalls!!”

    My family stayed there for 2 weeks. Beautiful place to stay. We all enjoyed ourselves. The Staff was great. There was some downfalls to this place. I'll go with the good then get to the not so good. The room (good): Our room was nice and big. Huge bathroom with 2 sinks. We got a room with an ocean view but we also could see the pools. It was very well kept and we would come back to a clean room each day. Room (bad): The fridge was only refilled when my boyfriend would tip... Doesn't seem right to me. With 4 people 2 include kids you would expect it to be refilled each day! Also the bathroom door would lock as it was broken. The restaurants (good): They had 3 different types of restaurants which is great. The hotel does pretty book you for 3 of the restaurants as well. The Mexican and Italian were are favorites. Lots of different types of food to choose from. The waiters were always so friendly and quick. Restaurants (bad): the Japanese restaurant was horrible. There portions are tiny and honestly not that good. The waiter was a jerk and it took an hour for our food to get to us and 2 cranky kids because it was taking a long time. Also he didn't come back to offer us any more drinks. It took over 30 minutes to get desserts. We never went back after that. DISAPPOINTING!!!!! As being there for 2 weeks we got 6 reservations and the 1st week they were not spaced out at all and were1 really late considering we have 2 younger kids, booking the next 3 were a chore as they never had any of the times we wanted and we had to wait a long time in line to just book them. Something needs to change there!!!! Check in: was a breeze didn't even have to go to the front desk to get our room keys. Flying on sunwing we got all put keys and papers once we landed in Mexico!! The staff (good): The staff seemed friendly and helpful!! Very polite! The staff (bad): They told us we couldn't reserve the beach chairs ahead of time and everytime we would go down there there were towels on chairs and no people even around. They do cater to there locals more than tourists. We did get fed up after awhile and take towels off the chairs because no one wold be using the chairs till later afternoon. The staff basically told us they couldn't take the towels off!!! VERY FRUSTRATING AND DISAPPOINTING!!! Entertainment crew (good) All of them were fantastic! The shows were awesome. There was alot of hard work into putting those shows together! Our family loved watching them each night! The kids mini disco was a hit with our kids. Just before the show around 830 the mini disco started and all the kids could come up on stage and dance with some of the Staff. Carolina with the Barcy club was FANTASTIC with the kids. She did some many different things with the kids. My kids loved her! THANKS CAROLINA!!! Also Cristian was awesome!!!! They also have a Disney show that was awesome kids loved it!! The entertainment crew (bad): Being there 2 weeks the shows don't change so it got boring fast for us. A change would be good!!! Our sunwing rep Miguel: He was so helpful with any questions we had. He also gave us great places to eat outside of the resort. Thanks Miguel!!!! The outside was very clean and well kept. We always seen the workers out there working hard to keep it clean!!! I'd come back to this resort!!!!
    Round Indicators
    Shannon F Regina, Saskatchewan, Canada. 02/25/2017

    “Great Holiday.”

    Had a great holiday at the Barcelo Karmino. We had a great view, room 5013. Room was very spacious, outdated a bit but it appears they are doing some updates as seen a few rooms under renovation. Bathroom was huge with a shower and a tub along with 2 sinks. Lots of pools, some not very deep but one was over my head when I jumped in. Never had too much problem getting a sun lounger in the morning. We had breakfast everyday at the Italian restaurant. The egg lady made the best omelets. We usually had lunch there too, where you could order off the menu. We at at the buffet every night, didnt do any of the ala cartes. The servers and bartenders were all friendly and efficient. The maid service was also great. She would see us leaving the room in the morning to hit the pool and ask us if we were ready to have the room cleaned. The only thing I missed at this resort was the sound of the waves crashing and chocolate martinis. I would recommend this hotel to anyone travelling to Manzanillo. I also used the spa twice for massages as I through my back out while I was there. I also had great service there.
    Round Indicators
    sjr49 Minneapolis, Minnesota. 02/24/2017 Couples

    “Some things great, some things could be improved.”

    My husband and I travel to Mexico twice a year. This was our first time at a Barcelo resort and our first time in Manzanillo. We were at the Barcelo Kamina Feb 10-17. Here is a list of some of the things that were great: Staff were wonderful. Massage at the spa was one of the best ever. Room was large and maid service was excellent. Resort itself was beautiful and always kept clean. Ambiance, service and food at Mexican restaurant was awesome; the Italian restaurant was lovely as well. Buffet was good with lovely outside seating available. Could use improvement: Provide hair conditioner along with shampoo. Post and announce activities and location in several places. More entertainment staff for daily activities. Trim the palm trees that block view in Ocean View rooms. Keep all 3 a la carte restaurants open daily rather than closing one each day. Repair the broken tiles in some of the pools. Add wait staff in a la carte restaurants on holidays or busy times as service was very poor on Valetine's Day at the Japanese restaurant. The weather was fabulous and overall this trip was pleasant.

    Silvia G, Guest Experience Manager at Barcelo Karmina, responded to this review
     Dear sjr49; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Kind Regards, Silvia Galarza, Guest Experience Manager.

    Round Indicators
    josher99 02/23/2017 Family

    “Excellent family vacation ”

    We stayed feb 8 to feb 22 in the ocean view room. The view was amazing. Really enjoyed the 2 week stay in this beautiful resort. First off we would like to really thank carolina in the kids club she is awesome. Does different arts and crafts and pool activities daily. Our kids really enjoyed her during our stay. And would also like to thank cristian. He does an amazing job with all the daily activities. Also our sunwing representative miguel was really helpful and told us some amazing restaurants to eat at off the resort Evening shows Entertaining and amazing dancers lots of hard work put into them. They have a different show everynight but after 7 days they do repeat. At 8:30 everynight the do the mini disco for the kids. They can get up on stage and dance and our daughter really enjoyed that. Beach The beach is nice its really small but was perfect for small kids no big waves. A little rocky but what do you expect for a man made beach. Biggest thing that i did not like was that they told us at our welcome meeting you cant save chairs. What happened seen multiple chairs empty with towels and no one around for over a hour. 8 times out of 10 it was the local people. This resorts caters to the local people more than the tourists. I talked to a few workers about it and they pretty much said that the cant move the towels off the chairs. So i did it myself. This goes for the pools as well. I would go down around 9-10 to the pool and see chairs with towels and no one around. And again it was local people. Take 10 chairs and only use half of them. Pools The pools were awesome and maintained very well. Two 18+ pools witch was nice if u didnt want to hear screaming kids Restaurants The dress code is pretty relaxed. I seen lots of people wearing shorts in the Japanese and on our reservations card it said. No shorts. Also they pre book your a la carts the first 3 were not spaced out at all and late times. It was a pain to change them. Long lineup to wait then told they never had times we wanted. And restaurants were never really full when we did change them. Buffet was very good. Lots of selection and evey day the have a different theme for food and repeats after 7 days. A la carte Japanese Was the worst restaurant our server was rude and it took over an hour to get our food. Then took half hour for desert. Never offered us wine or anything. We never returned Mexican restaurant was our favorite. We ate here 3 times in our 2 week stay. And its right on the ocean Italian was good as well. The pasta portions were really small and i had to order 2 bolth times we ate here. Rooms Our room was awesome nice and big and the bathroom had 2 sinks and stand up shower and a tub separately Fridge stocked daily with 6 coronas pop water and nuts I just seemed days that i did not tip the maid the fridge was not stocked and i know she never forgot cause when i tipped it was full. Reason i never tipped everyday is cause it was usually at least 100 pesos every 3 days. Overall we did love this resort and would recommend it for a great vacation. Carolina from kids club.did mention that if she gets good reviews that management would get her new stuff for the kids club. I dont think she is asking much and i hope that management gets her new stuff. You can tell she really loves her job and does a fantastic job. I know this resort brings in $$$$ so please get her stuff

    Silvia G, Guest Experience Manager at Barcelo Karmina, responded to this review
     Dear josher99; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We regret reading that apparently we failed to ensure that our hotel policy, forbidding the reservation of sun beds, was respected during your visit. Your mentioning of this in your review did not go unnoticed and we are pleased to inform you that with immediate effect we will be enforcing the communication reminding guests that reservation of sunbeds without immediate use is forbidden in our hotel. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the lively sports and leisure activities throughout the day and our Mini Club team, with their kindness and professionalism taking care of our little guests and ensuring that they have a nice time and bring back home good memories of their holidays among us. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind Regards, Silvia Galarza, Guest Experience Manager

    Round Indicators
    undercovertoo Powell River, Canada. 02/22/2017 Couples

    “somethings great some not so much”

    First of all the hotel is beautiful, one of the nicest. The staff there are over all pretty good but we did run into some issues...first being there for 2 weeks was long and I think after abit there seem to be some staff that ignored us maybe they were just sick of us? but it go annoying...considering we were tipping! there were a few in the restuarants that were more than friendly wish I remembered their names. The front desk was a issue as I went there 6 7 times to change my pesos to smaller amounts and was told come back not yet come back and so on, till the last time we waited in line for over a 45 min checking in one person?? with cash in hand to be told in one second when we got to desk no cash available, why wouldnt they look at us and say dont wait no money available? very annoying. DONT let anyone talk you into the SHOPPING tour...it was 35 US each and all they do is take you to town for 45 min....no time to shop at all.... total ripoff ....take a cab and spend 150 pesos and stay for the afternoon. if you are expecting a beach at this hotel it is not the place for you if you like just a pool it is great. They really need to deal with the bridge at the break water, staring at that rusty thing for 2 weeks was not great, If they cant get rid of it at least paint it, its a terrrible sight. Also they have a disco each night at 11 pm but they show at the theater finishes at 10, so there is a lul in between and some of us older people just peter out waiting, they should have it start right at 10 pm. Food in all was very good with a good variety

    Silvia G, Guest Experience Manager at Barcelo Karmina, responded to this review
     Dear undercovertoo; In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We lament hearing that the service provided at réception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards, Silvia Galarza Guest Experience Manager

    EVALUATION

    Round Indicators

    • february 25 2017
    • Family

    Ashtyn1989

    “Great resort with some downfalls!!”


    My family stayed there for 2 weeks. Beautiful place to stay. We all enjoyed ourselves. The Staff was great. There was some downfalls to this place. I'll go with the good then get to the not so good. The room (good): Our room was nice and big. Huge bathroom with 2 sinks. We got a room with an ocean view but we also could see the pools. It was very well kept and we would come back to a clean room each day. Room (bad): The fridge was only refilled when my boyfriend would tip... Doesn't seem right to me. With 4 people 2 include kids you would expect it to be refilled each day! Also the bathroom door would lock as it was broken. The restaurants (good): They had 3 different types of restaurants which is great. The hotel does pretty book you for 3 of the restaurants as well. The Mexican and Italian were are favorites. Lots of different types of food to choose from. The waiters were always so friendly and quick. Restaurants (bad): the Japanese restaurant was horrible. There portions are tiny and honestly not that good. The waiter was a jerk and it took an hour for our food to get to us and 2 cranky kids because it was taking a long time. Also he didn't come back to offer us any more drinks. It took over 30 minutes to get desserts. We never went back after that. DISAPPOINTING!!!!! As being there for 2 weeks we got 6 reservations and the 1st week they were not spaced out at all and were1 really late considering we have 2 younger kids, booking the next 3 were a chore as they never had any of the times we wanted and we had to wait a long time in line to just book them. Something needs to change there!!!! Check in: was a breeze didn't even have to go to the front desk to get our room keys. Flying on sunwing we got all put keys and papers once we landed in Mexico!! The staff (good): The staff seemed friendly and helpful!! Very polite! The staff (bad): They told us we couldn't reserve the beach chairs ahead of time and everytime we would go down there there were towels on chairs and no people even around. They do cater to there locals more than tourists. We did get fed up after awhile and take towels off the chairs because no one wold be using the chairs till later afternoon. The staff basically told us they couldn't take the towels off!!! VERY FRUSTRATING AND DISAPPOINTING!!! Entertainment crew (good) All of them were fantastic! The shows were awesome. There was alot of hard work into putting those shows together! Our family loved watching them each night! The kids mini disco was a hit with our kids. Just before the show around 830 the mini disco started and all the kids could come up on stage and dance with some of the Staff. Carolina with the Barcy club was FANTASTIC with the kids. She did some many different things with the kids. My kids loved her! THANKS CAROLINA!!! Also Cristian was awesome!!!! They also have a Disney show that was awesome kids loved it!! The entertainment crew (bad): Being there 2 weeks the shows don't change so it got boring fast for us. A change would be good!!! Our sunwing rep Miguel: He was so helpful with any questions we had. He also gave us great places to eat outside of the resort. Thanks Miguel!!!! The outside was very clean and well kept. We always seen the workers out there working hard to keep it clean!!! I'd come back to this resort!!!!


    EVALUATION

    Round Indicators

    • february 25 2017
    • Regina, Saskatchewan, Canada

    Shannon F

    “Great Holiday.”


    Had a great holiday at the Barcelo Karmino. We had a great view, room 5013. Room was very spacious, outdated a bit but it appears they are doing some updates as seen a few rooms under renovation. Bathroom was huge with a shower and a tub along with 2 sinks. Lots of pools, some not very deep but one was over my head when I jumped in. Never had too much problem getting a sun lounger in the morning. We had breakfast everyday at the Italian restaurant. The egg lady made the best omelets. We usually had lunch there too, where you could order off the menu. We at at the buffet every night, didnt do any of the ala cartes. The servers and bartenders were all friendly and efficient. The maid service was also great. She would see us leaving the room in the morning to hit the pool and ask us if we were ready to have the room cleaned. The only thing I missed at this resort was the sound of the waves crashing and chocolate martinis. I would recommend this hotel to anyone travelling to Manzanillo. I also used the spa twice for massages as I through my back out while I was there. I also had great service there.


    EVALUATION

    Round Indicators

    • february 24 2017
    • Minneapolis, Minnesota
    • Couples

    sjr49

    “Some things great, some things could be improved.”


    My husband and I travel to Mexico twice a year. This was our first time at a Barcelo resort and our first time in Manzanillo. We were at the Barcelo Kamina Feb 10-17. Here is a list of some of the things that were great: Staff were wonderful. Massage at the spa was one of the best ever. Room was large and maid service was excellent. Resort itself was beautiful and always kept clean. Ambiance, service and food at Mexican restaurant was awesome; the Italian restaurant was lovely as well. Buffet was good with lovely outside seating available. Could use improvement: Provide hair conditioner along with shampoo. Post and announce activities and location in several places. More entertainment staff for daily activities. Trim the palm trees that block view in Ocean View rooms. Keep all 3 a la carte restaurants open daily rather than closing one each day. Repair the broken tiles in some of the pools. Add wait staff in a la carte restaurants on holidays or busy times as service was very poor on Valetine's Day at the Japanese restaurant. The weather was fabulous and overall this trip was pleasant.


    Silvia G, Guest Experience Manager at Barcelo Karmina, responded to this review
    Dear sjr49; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Kind Regards, Silvia Galarza, Guest Experience Manager.

    EVALUATION

    Round Indicators

    • february 23 2017
    • Family

    josher99

    “Excellent family vacation ”


    We stayed feb 8 to feb 22 in the ocean view room. The view was amazing. Really enjoyed the 2 week stay in this beautiful resort. First off we would like to really thank carolina in the kids club she is awesome. Does different arts and crafts and pool activities daily. Our kids really enjoyed her during our stay. And would also like to thank cristian. He does an amazing job with all the daily activities. Also our sunwing representative miguel was really helpful and told us some amazing restaurants to eat at off the resort Evening shows Entertaining and amazing dancers lots of hard work put into them. They have a different show everynight but after 7 days they do repeat. At 8:30 everynight the do the mini disco for the kids. They can get up on stage and dance and our daughter really enjoyed that. Beach The beach is nice its really small but was perfect for small kids no big waves. A little rocky but what do you expect for a man made beach. Biggest thing that i did not like was that they told us at our welcome meeting you cant save chairs. What happened seen multiple chairs empty with towels and no one around for over a hour. 8 times out of 10 it was the local people. This resorts caters to the local people more than the tourists. I talked to a few workers about it and they pretty much said that the cant move the towels off the chairs. So i did it myself. This goes for the pools as well. I would go down around 9-10 to the pool and see chairs with towels and no one around. And again it was local people. Take 10 chairs and only use half of them. Pools The pools were awesome and maintained very well. Two 18+ pools witch was nice if u didnt want to hear screaming kids Restaurants The dress code is pretty relaxed. I seen lots of people wearing shorts in the Japanese and on our reservations card it said. No shorts. Also they pre book your a la carts the first 3 were not spaced out at all and late times. It was a pain to change them. Long lineup to wait then told they never had times we wanted. And restaurants were never really full when we did change them. Buffet was very good. Lots of selection and evey day the have a different theme for food and repeats after 7 days. A la carte Japanese Was the worst restaurant our server was rude and it took over an hour to get our food. Then took half hour for desert. Never offered us wine or anything. We never returned Mexican restaurant was our favorite. We ate here 3 times in our 2 week stay. And its right on the ocean Italian was good as well. The pasta portions were really small and i had to order 2 bolth times we ate here. Rooms Our room was awesome nice and big and the bathroom had 2 sinks and stand up shower and a tub separately Fridge stocked daily with 6 coronas pop water and nuts I just seemed days that i did not tip the maid the fridge was not stocked and i know she never forgot cause when i tipped it was full. Reason i never tipped everyday is cause it was usually at least 100 pesos every 3 days. Overall we did love this resort and would recommend it for a great vacation. Carolina from kids club.did mention that if she gets good reviews that management would get her new stuff for the kids club. I dont think she is asking much and i hope that management gets her new stuff. You can tell she really loves her job and does a fantastic job. I know this resort brings in $$$$ so please get her stuff


    Silvia G, Guest Experience Manager at Barcelo Karmina, responded to this review
    Dear josher99; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We regret reading that apparently we failed to ensure that our hotel policy, forbidding the reservation of sun beds, was respected during your visit. Your mentioning of this in your review did not go unnoticed and we are pleased to inform you that with immediate effect we will be enforcing the communication reminding guests that reservation of sunbeds without immediate use is forbidden in our hotel. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the lively sports and leisure activities throughout the day and our Mini Club team, with their kindness and professionalism taking care of our little guests and ensuring that they have a nice time and bring back home good memories of their holidays among us. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind Regards, Silvia Galarza, Guest Experience Manager

    EVALUATION

    Round Indicators

    • february 22 2017
    • Powell River, Canada
    • Couples

    undercovertoo

    “somethings great some not so much”


    First of all the hotel is beautiful, one of the nicest. The staff there are over all pretty good but we did run into some issues...first being there for 2 weeks was long and I think after abit there seem to be some staff that ignored us maybe they were just sick of us? but it go annoying...considering we were tipping! there were a few in the restuarants that were more than friendly wish I remembered their names. The front desk was a issue as I went there 6 7 times to change my pesos to smaller amounts and was told come back not yet come back and so on, till the last time we waited in line for over a 45 min checking in one person?? with cash in hand to be told in one second when we got to desk no cash available, why wouldnt they look at us and say dont wait no money available? very annoying. DONT let anyone talk you into the SHOPPING tour...it was 35 US each and all they do is take you to town for 45 min....no time to shop at all.... total ripoff ....take a cab and spend 150 pesos and stay for the afternoon. if you are expecting a beach at this hotel it is not the place for you if you like just a pool it is great. They really need to deal with the bridge at the break water, staring at that rusty thing for 2 weeks was not great, If they cant get rid of it at least paint it, its a terrrible sight. Also they have a disco each night at 11 pm but they show at the theater finishes at 10, so there is a lul in between and some of us older people just peter out waiting, they should have it start right at 10 pm. Food in all was very good with a good variety


    Silvia G, Guest Experience Manager at Barcelo Karmina, responded to this review
    Dear undercovertoo; In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We lament hearing that the service provided at réception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards, Silvia Galarza Guest Experience Manager

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