Barceló Hotel Views  Karmina Palace Deluxe

Barceló Karmina

Texto: 9215 Resort inspired by Mayan temples, with exuberant gardens and incredible sea views from its Junior Suites. Avenida Vista Hermosa, 13 | 28867 Manzanillo, Colima
+52 3143311300 *
Barceló Karmina Texto: 9215 4 out of 5 based on 3077 ratings. 3077 user reviews.
Barceló Karmina reviewed by silviasE4245KI on . Bad Never going back again.This place is not clean the employees are not friendly and the service is awful.we didn't had a good experience.we paid lot of money and is worthless not recommend this place... Rating: 1
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Barceló Karmina

Avenida Vista Hermosa, 13   28867 Manzanillo, Colima  


Points of Interest

20 mi Manzanillo International Airport

12.5 mi Manzanillo Port

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Barceló Karmina

4.0/5 Round Indicators
| 3074 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

46% Complete

1436

Very good

33% Complete

1017

Average

11% Complete

352

Poor

5% Complete

164

Very poor

3% Complete

106

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    Round Indicators
    silviasE4245KI 07/18/2017 Family

    “Bad”

    Never going back again.This place is not clean the employees are not friendly and the service is awful.we didn't had a good experience.we paid lot of money and is worthless not recommend this place for vacation.
    Round Indicators
    josesR7362TS Huixquilucan, Mexico. 07/14/2017 Family

    “Wonderfull place”

    This hotel is a jewel. The staff are very attentive and try to help you in any way you need. The servers at the buffet restaurants should try to be more helpful and attentive, not just waiting for a tip. In the other hand the reservation restaurants the servers are really nice and try to make you feel very comfortable and the food is very good, high quality ingredients and the flavors are amazing, Also the food from the buffet are delicious dishes made with quality ingredients. They have 3 different reservation restaurant : Italian, Mexican and Japanese. The best one for me was the Japaneses, second : Italian and third place Mexican, The Mexican was not so good, maybe because I'm Mexican and the dishes are made to be eaten by foreigners that are not used to spicy and hot dishes. Some days they put a barbecue grill in the beach area where you can eat fresh caught fish : simply delicious. I congratulate the cheff executive for this brilliant idea. The hotel rooms are very spacious and clean. The air conditioner system is asome. The pools and beachs area are spectacular. All the gardens are pretty nice and well maintained. A very recommendable place to go with family. I enjoyed my experience at 100%.

    Silvia G, Guest Experience Manager at Barcelo Karmina, responded to this review
     Dear josesR7362TS; Thank you for the great feedback of your recent holiday experience at our Barceló Karmina; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our beach. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards, Silvia Galarza, Guest Experience Manager.

    Round Indicators
    619taylors San Diego, California. 07/10/2017 Family

    “NIce Stay”

    Had a nice stay. Would recommend the spa and snorkeling. Glad we were premium to enjoy the higher end alcohol. Beautiful grounds with nice clean rooms. The only down part was the air conditioning breaking.

    Silvia G, Guest Experience Manager at Barcelo Karmina, responded to this review
     Dear 619taylors; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Moreover we are glad you enjoyed the beauty of our grounds as well as the comfort of our beach. We are very sorry to read the disturbances caused by the air conditionning unit in your room and not being immediately informed as we would have been able to send a technician and have it repaired in no time for you to fully enjoy your stay. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind Regards, Silvia Galarza, Guest Experience Manager.

    Round Indicators
    lFOD2015 07/02/2017 Business

    “Terrible service”

    Picked the hotel even though some of the reviews were not great. To start they sold me a room upgrade with view that had no view...then second room a/c did not work. Food is atrocious by pool and very mediocre at formal restaurant. Staff is not trained well but the worst was management. They treated one of my employees that did not upgrade terribly for sitting with me in a meeting in the upgrade lounge in lobby.. again main lobby no a/c so we met at lounge... Big disappointment especially since i booked it trying to pick an upscale hotel for my team.

    Silvia G, Guest Experience Manager at Barcelo Karmina, responded to this review
     Dear lFOD2015; We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our team will continue working to surprise you with delicious international and local dishes on your next visit. We are very sorry to read the disturbances caused by the air conditionning unit in your room and not being immediately informed as we would have been able to send a technician and have it repaired in no time for you to fully enjoy your stay. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Kind Regards, Silvia Galarza, Guest Experience Manager.

    Round Indicators
    ETJr Hayward. 07/02/2017 Family

    “Family Fun in a Very Relaxing Resort”

    My family of 10 visited this gorgeous resort on June 19-22. The resort is very big, beautiful, and well manicured. The reservations were done via the Barcelo website. Check-In was a breeze and everything that was requested in the reservation was honored. The rooms are a bit out dated but who cares; they are spacious. We were on the fifth level and had views of the golf course/city. The resort was not at all at capacity; so it felt that we had it all to ourselves (no long lines, pool/beach chair availability, great service). The water slide is plus for the kids; who enjoyed it. Did see that there were pools/jacuzzi for adults only; but did not have a chance to hang out there. The times that I passed by them; it appeared that only adults were present. This is a great thing because I been to other resorts and kids are present at the "adult pools" and resort management does nothing of it. Thumbs up to Karmina. The resort is very safe and security is present throughout. The beach area (bay/cove) was perfect for our family. The beach was small and since it was more like a bay; one didn't have to worry about the wave current. No vendors a plus! The snack bar was close by for an afternoon snack. The food was average to good. We had dinner at Bugambilias (buffet) and breakfast at Capri (buffet). Service was awesome for a family of 10. The only negative or recommendation was that I was expecting more seafood for dinner and a lil more variety from day to day. I could not believe that there was no shrimp and more types/dishes of ceviche (only one choice). On a separate note; Colima is known for coconuts, but yet there were none available on the resort! There was a good variety of liquor to choose from for drinks. Another recommendation would be a drink menu; the resort could show off their specialty drinks! The night shows were entertaining. Now, here is a list of staff; who went above and beyond: Watersports/Jet Ski- Miguel, Julio and their staff. Restaurant: Innocencio, Tovias,Margarito Bar Waiter: Gabriel Bell Hop (upon arrival) so sorry I did not catch your name; thank you for obtaining and bringing a wheelchair for my mom. Staff at the resort was friendly and always greeted you. Adios Karmina.

    Silvia G, Guest Experience Manager at Barcelo Karmina, responded to this review
     Dear ETJr; Thank you very much for sharing this great review of your recent stay at Barceló Karmina. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Moreover we are glad you enjoyed the beauty of our beach area as well as the comfort of our pool area. We also regret that our buffet couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards, Silvia Galarza, Guest Experience Manager.

    EVALUATION

    Round Indicators

    • july 18 2017
    • Family

    silviasE4245KI

    “Bad”


    Never going back again.This place is not clean the employees are not friendly and the service is awful.we didn't had a good experience.we paid lot of money and is worthless not recommend this place for vacation.


    EVALUATION

    Round Indicators

    • july 14 2017
    • Huixquilucan, Mexico
    • Family

    josesR7362TS

    “Wonderfull place”


    This hotel is a jewel. The staff are very attentive and try to help you in any way you need. The servers at the buffet restaurants should try to be more helpful and attentive, not just waiting for a tip. In the other hand the reservation restaurants the servers are really nice and try to make you feel very comfortable and the food is very good, high quality ingredients and the flavors are amazing, Also the food from the buffet are delicious dishes made with quality ingredients. They have 3 different reservation restaurant : Italian, Mexican and Japanese. The best one for me was the Japaneses, second : Italian and third place Mexican, The Mexican was not so good, maybe because I'm Mexican and the dishes are made to be eaten by foreigners that are not used to spicy and hot dishes. Some days they put a barbecue grill in the beach area where you can eat fresh caught fish : simply delicious. I congratulate the cheff executive for this brilliant idea. The hotel rooms are very spacious and clean. The air conditioner system is asome. The pools and beachs area are spectacular. All the gardens are pretty nice and well maintained. A very recommendable place to go with family. I enjoyed my experience at 100%.


    Silvia G, Guest Experience Manager at Barcelo Karmina, responded to this review
    Dear josesR7362TS; Thank you for the great feedback of your recent holiday experience at our Barceló Karmina; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our beach. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards, Silvia Galarza, Guest Experience Manager.

    EVALUATION

    Round Indicators

    • july 10 2017
    • San Diego, California
    • Family

    619taylors

    “NIce Stay”


    Had a nice stay. Would recommend the spa and snorkeling. Glad we were premium to enjoy the higher end alcohol. Beautiful grounds with nice clean rooms. The only down part was the air conditioning breaking.


    Silvia G, Guest Experience Manager at Barcelo Karmina, responded to this review
    Dear 619taylors; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Moreover we are glad you enjoyed the beauty of our grounds as well as the comfort of our beach. We are very sorry to read the disturbances caused by the air conditionning unit in your room and not being immediately informed as we would have been able to send a technician and have it repaired in no time for you to fully enjoy your stay. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind Regards, Silvia Galarza, Guest Experience Manager.

    EVALUATION

    Round Indicators

    • july 2 2017
    • Business

    lFOD2015

    “Terrible service”


    Picked the hotel even though some of the reviews were not great. To start they sold me a room upgrade with view that had no view...then second room a/c did not work. Food is atrocious by pool and very mediocre at formal restaurant. Staff is not trained well but the worst was management. They treated one of my employees that did not upgrade terribly for sitting with me in a meeting in the upgrade lounge in lobby.. again main lobby no a/c so we met at lounge... Big disappointment especially since i booked it trying to pick an upscale hotel for my team.


    Silvia G, Guest Experience Manager at Barcelo Karmina, responded to this review
    Dear lFOD2015; We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our team will continue working to surprise you with delicious international and local dishes on your next visit. We are very sorry to read the disturbances caused by the air conditionning unit in your room and not being immediately informed as we would have been able to send a technician and have it repaired in no time for you to fully enjoy your stay. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Kind Regards, Silvia Galarza, Guest Experience Manager.

    EVALUATION

    Round Indicators

    • july 2 2017
    • Hayward
    • Family

    ETJr

    “Family Fun in a Very Relaxing Resort”


    My family of 10 visited this gorgeous resort on June 19-22. The resort is very big, beautiful, and well manicured. The reservations were done via the Barcelo website. Check-In was a breeze and everything that was requested in the reservation was honored. The rooms are a bit out dated but who cares; they are spacious. We were on the fifth level and had views of the golf course/city. The resort was not at all at capacity; so it felt that we had it all to ourselves (no long lines, pool/beach chair availability, great service). The water slide is plus for the kids; who enjoyed it. Did see that there were pools/jacuzzi for adults only; but did not have a chance to hang out there. The times that I passed by them; it appeared that only adults were present. This is a great thing because I been to other resorts and kids are present at the "adult pools" and resort management does nothing of it. Thumbs up to Karmina. The resort is very safe and security is present throughout. The beach area (bay/cove) was perfect for our family. The beach was small and since it was more like a bay; one didn't have to worry about the wave current. No vendors a plus! The snack bar was close by for an afternoon snack. The food was average to good. We had dinner at Bugambilias (buffet) and breakfast at Capri (buffet). Service was awesome for a family of 10. The only negative or recommendation was that I was expecting more seafood for dinner and a lil more variety from day to day. I could not believe that there was no shrimp and more types/dishes of ceviche (only one choice). On a separate note; Colima is known for coconuts, but yet there were none available on the resort! There was a good variety of liquor to choose from for drinks. Another recommendation would be a drink menu; the resort could show off their specialty drinks! The night shows were entertaining. Now, here is a list of staff; who went above and beyond: Watersports/Jet Ski- Miguel, Julio and their staff. Restaurant: Innocencio, Tovias,Margarito Bar Waiter: Gabriel Bell Hop (upon arrival) so sorry I did not catch your name; thank you for obtaining and bringing a wheelchair for my mom. Staff at the resort was friendly and always greeted you. Adios Karmina.


    Silvia G, Guest Experience Manager at Barcelo Karmina, responded to this review
    Dear ETJr; Thank you very much for sharing this great review of your recent stay at Barceló Karmina. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. Moreover we are glad you enjoyed the beauty of our beach area as well as the comfort of our pool area. We also regret that our buffet couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards, Silvia Galarza, Guest Experience Manager.

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