Barceló Hotel Pool  Puerto Vallarta

Barceló Puerto Vallarta

Texto: 32116 This resort features suites with impeccable service provided in a natural setting. Zona Hotelera Sur, Km. 11,5 | 48300 Puerto Vallarta, Jalisco | PO Box 158B
+5232 2226 0660 +5232 2228 0048
Barceló Puerto Vallarta Texto: 32116 4 out of 5 based on 4478 ratings. 4478 user reviews.
Barceló Puerto Vallarta reviewed by paltsev on . Not what I expected from Barcelo Yes....the vegetation and overall atmosphere of Puerto Vallarta was beautiful. However......Barcelo Puerto Vallarta was not the same Barcelo we experienced in Barcelo Maya! POSITIVES: As a... Rating: 3
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Barceló Puerto Vallarta

Zona Hotelera Sur, Km. 11,5   48300 Puerto Vallarta, Jalisco   PO Box 158B  


Points of Interest

14 mi Gustavo Díaz Ordaz International Airport

0 m Playa de Mismaloya

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Guest reviews.

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Barceló Puerto Vallarta

4.0/5 Round Indicators
| 4490 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

44% Complete

1985

Very good

30% Complete

1349

Average

11% Complete

534

Poor

7% Complete

347

Very poor

6% Complete

275

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    Round Indicators
    DoctorMT Vienna, Ohio. 10/16/2017 Couples

    “Beautiful place”

    We are here now spending one week in beautiful paradise. The people are very friendly. We stayed in premium room with gorgeous view. We walked to the zoo and held baby jaguar, tiger, lion, lemur. Dining was very nice Oscar Martinez and Macos took excellent care of us. We got massages on the beach for $20 USD very nice and worth it.

    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
     Dear Doctor; First of all we would like to express our sincerest gratitude for your comments. We thank you very much for pointing out all the service which are to your liking, we also appreciate your kind words for our staff. Again we thank you for this wonderful review, it has been a pleasure for us to read, if there is something else we can do for you don’t hesitate to let us know. All our best, Rodolfo Pacheco Gerente General / General Manager

    Round Indicators
    Yvette K 10/06/2017 Friends getaway

    “Food Poisoning”

    Hello, I had stayed here a year ago and I experienced the worst food poisoning of my life. I thought I was dying. the hotel said it must have been the flu, but 3 others were just as violently sick. Also one morning I went into my room to find the glass sliding doors wide open (I know I closed them) my safe open and the tip off the bed gone. Thank god I brought my wallet with me that morning! Not a good expenience at all and I have been to a lot of all -inclusive resorts and never had these things happen.

    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
     Dear Yvette; I appreciate the time you took to share with us your experience of 1 year ago and I take this opportunity to send you a sincere apology for what you experienced. Regarding the situation about our food I assure you we have strict quality standards in hygiene and preparation of our food, we are evaluated every month by an external company “Food Check” from Crystal, and always achieving excellent results. Also we have the certification of “Distintivo H” which was renovated a couple months ago and guarantees the good management of our food in all our restaurants, this certification is given by The Ministry of Health and renew annually. We understand that sometimes the change of food between one country and another, the mixture or quantity of food can influence the health of our customers, so that´s why we have medical service 24 hours in case you require it. I assure you that our main goal is the satisfaction of our customers. We look forward to having the opportunity of serving you, during your next visit to Puerto Vallarta. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    Round Indicators
    Pablo M 10/04/2017 Friends getaway

    “Nice hotel, beautiful scenery.”

    When we first got to the hotel we thought if was far from town and even further from the airport but we realized how lucky we were to have that scenery around us. The hotel is big and really good in general, every since you walk in service is extremely friendly and welcoming. Rooms are great, they all have views to the pool and beach, pool is huge and beach is beautiful semiprivate. The hotel is in the middle of 2 hills, it feels like you are in the jungle in the middle of nowhere but only 15 minutes from downtown PV and super close to the zoo, conchas chinas, los arcos and El Edén park where you can find waterfalls, canopy and more outdoor activities. The food was good, buffet style dinner, different every night, I higher class restaurant and a bar with live music. There is also a show every night with performers. Definitely the best hotel of the Barceló chain.

    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
     Dear Pablo; Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. It pleases us that most aspects of Barceló Puerto Vallarta were to your liking as our professional staff, variety and quality of food & Beverages, Suites and of course our beautiful views. Again we thank you for this wonderful review, we look forward to serving you again soon. Best Regards, Rodolfo Pacheco Gerente General / General Manager

    Round Indicators
    paltsev Dallas, Texas. 09/18/2017 Family

    “Not what I expected from Barcelo”

    Yes....the vegetation and overall atmosphere of Puerto Vallarta was beautiful. However......Barcelo Puerto Vallarta was not the same Barcelo we experienced in Barcelo Maya! POSITIVES: As a family....we love to experience locals and the cultural experience. We went into town and took breath taking photos. The local bars and cobble stone streets filled with shops are such a great experience! We even got to witness locals partying until at least 2am on the beach. It's a small cove....and yes....shared with the lovely locals. Excursions......yes!!!!! Do it! Go to the nearby cove like restaurants. Ask your guides....they know the only place they can take you. Lol! Great food....great service....great drinks. The sand sparkles and looks like someone dropped gold glitter in it!!! No joke! They told us the sand is so fine...it shimmers. It certainly did! NEGATIVES: The hotel.....hmmm....how do I explain this in a positive way....... The nearby restrooms to the pool....ONLY 1 by the main buffet....well....only 1 buffet.....was small....outdated and just plain gross. I dreaded taking my littles to the restroom. I'm talking full trash cans and hair in the sinks!!! Gross! The food however was "good". Certain selections were tasty. My favorite was the fresh taco stand near the entrance to the beach. Best food at the hotel FOR SURE!!! Different meats, fresh tortillas and a fresh bar of salsas to top off your taquitos with lime....onion and all your favorite taco fixings! BEACH: It rained almost every day around 3p or 4p. I quickly realized that, although the water in the cove looked tranquil and had a fab view of fishing boats......it started to rain....and I couldn't help but see the water drizzle down the mountain, from the streets above....into our cove.... sewer, stagnant, street water.....washing in a mix with ocean water.....that yes....we....our children will swim in........I became disgusted. PS....this IS the Pacific side. Although tranquil...don't expect Caribbean clear waters. PRESIDENTIAL SUITE: yes...we stayed at the 3800 sq ft suite on the top floor closest to the local restaurants. FAB suite. If it wasn't for that.....I would've been miserable. We had incredible service as I requested a private dinner one evening. I had a captain and a fab server. All requests were met. Premium wine and liquor. OVERALL: Love Puerto Vallarta. Can't say the same for the resort. POWER OUTAGES: yes!!!!! It happened! Many of times!!!! 4 nights out of 7....yes. Calling concierges was not useful. It happens you guys. Know that! I saw people on our top floor hanging outside their rooms....doors open, with their cell phones on making the best out of it with drink in hand. We later took it upon ourselves to pull out the key and "restart" the power one night.....and it worked! Not so lucky other times. It was dark....mountain side homes.....dark too. Just FYI. Darkness didn't last long....but some visitors coming to see us, were smart enough to take a few flight of stairs to get to our room right before a brief storm hit. Just saying! The light show....however, was exquisite.

    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
     Dear Guest; Although we sincerely regret reading that your stay at our Barceló Puerto Vallarta fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Thank you again for your visit and constructuve critics, our primary goal being to assure that all our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    Round Indicators
    greggoff55 Aurora, Oregon. 09/18/2017 Couples

    “another great week @ Barcelo”

    We were greeted and treated great during our week long stay. Barceló is all inclusive and we don't need to leave the resort with the many activities Barceló offers all day and night. Many of the associates remember us from previous visits and make us feel very welcome. We have many favorite associates. Veronica Silva who help us purchase the Barceló Club and book our vacations Yolanda Martinez the concierge who checked on us to see if there was anything we needed,,Juan Alberto Santana the lifeguard who watches over us at the pool Oscar Martinez , felix N & Geovani Castro in the snack bar buffet and Edgar at the pool bar ,Antonio Rodrigues in our favorite cantina. We can't wait to come back and see the new remodel but we will miss the beautiful red tile hallways.

    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
     Dear Gregg; Firstly we would like to thank you for choosing our Barceló Puerto Vallarta hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf. Thank you again for this heartwarming review of your stay, we look forward to your next visit. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators

    • october 16 2017
    • Vienna, Ohio
    • Couples

    DoctorMT

    “Beautiful place”


    We are here now spending one week in beautiful paradise. The people are very friendly. We stayed in premium room with gorgeous view. We walked to the zoo and held baby jaguar, tiger, lion, lemur. Dining was very nice Oscar Martinez and Macos took excellent care of us. We got massages on the beach for $20 USD very nice and worth it.


    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
    Dear Doctor; First of all we would like to express our sincerest gratitude for your comments. We thank you very much for pointing out all the service which are to your liking, we also appreciate your kind words for our staff. Again we thank you for this wonderful review, it has been a pleasure for us to read, if there is something else we can do for you don’t hesitate to let us know. All our best, Rodolfo Pacheco Gerente General / General Manager

    EVALUATION

    Round Indicators

    • october 6 2017
    • Friends getaway

    Yvette K

    “Food Poisoning”


    Hello, I had stayed here a year ago and I experienced the worst food poisoning of my life. I thought I was dying. the hotel said it must have been the flu, but 3 others were just as violently sick. Also one morning I went into my room to find the glass sliding doors wide open (I know I closed them) my safe open and the tip off the bed gone. Thank god I brought my wallet with me that morning! Not a good expenience at all and I have been to a lot of all -inclusive resorts and never had these things happen.


    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
    Dear Yvette; I appreciate the time you took to share with us your experience of 1 year ago and I take this opportunity to send you a sincere apology for what you experienced. Regarding the situation about our food I assure you we have strict quality standards in hygiene and preparation of our food, we are evaluated every month by an external company “Food Check” from Crystal, and always achieving excellent results. Also we have the certification of “Distintivo H” which was renovated a couple months ago and guarantees the good management of our food in all our restaurants, this certification is given by The Ministry of Health and renew annually. We understand that sometimes the change of food between one country and another, the mixture or quantity of food can influence the health of our customers, so that´s why we have medical service 24 hours in case you require it. I assure you that our main goal is the satisfaction of our customers. We look forward to having the opportunity of serving you, during your next visit to Puerto Vallarta. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators

    • october 4 2017
    • Friends getaway

    Pablo M

    “Nice hotel, beautiful scenery.”


    When we first got to the hotel we thought if was far from town and even further from the airport but we realized how lucky we were to have that scenery around us. The hotel is big and really good in general, every since you walk in service is extremely friendly and welcoming. Rooms are great, they all have views to the pool and beach, pool is huge and beach is beautiful semiprivate. The hotel is in the middle of 2 hills, it feels like you are in the jungle in the middle of nowhere but only 15 minutes from downtown PV and super close to the zoo, conchas chinas, los arcos and El Edén park where you can find waterfalls, canopy and more outdoor activities. The food was good, buffet style dinner, different every night, I higher class restaurant and a bar with live music. There is also a show every night with performers. Definitely the best hotel of the Barceló chain.


    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
    Dear Pablo; Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. It pleases us that most aspects of Barceló Puerto Vallarta were to your liking as our professional staff, variety and quality of food & Beverages, Suites and of course our beautiful views. Again we thank you for this wonderful review, we look forward to serving you again soon. Best Regards, Rodolfo Pacheco Gerente General / General Manager

    EVALUATION

    Round Indicators

    • september 18 2017
    • Dallas, Texas
    • Family

    paltsev

    “Not what I expected from Barcelo”


    Yes....the vegetation and overall atmosphere of Puerto Vallarta was beautiful. However......Barcelo Puerto Vallarta was not the same Barcelo we experienced in Barcelo Maya! POSITIVES: As a family....we love to experience locals and the cultural experience. We went into town and took breath taking photos. The local bars and cobble stone streets filled with shops are such a great experience! We even got to witness locals partying until at least 2am on the beach. It's a small cove....and yes....shared with the lovely locals. Excursions......yes!!!!! Do it! Go to the nearby cove like restaurants. Ask your guides....they know the only place they can take you. Lol! Great food....great service....great drinks. The sand sparkles and looks like someone dropped gold glitter in it!!! No joke! They told us the sand is so fine...it shimmers. It certainly did! NEGATIVES: The hotel.....hmmm....how do I explain this in a positive way....... The nearby restrooms to the pool....ONLY 1 by the main buffet....well....only 1 buffet.....was small....outdated and just plain gross. I dreaded taking my littles to the restroom. I'm talking full trash cans and hair in the sinks!!! Gross! The food however was "good". Certain selections were tasty. My favorite was the fresh taco stand near the entrance to the beach. Best food at the hotel FOR SURE!!! Different meats, fresh tortillas and a fresh bar of salsas to top off your taquitos with lime....onion and all your favorite taco fixings! BEACH: It rained almost every day around 3p or 4p. I quickly realized that, although the water in the cove looked tranquil and had a fab view of fishing boats......it started to rain....and I couldn't help but see the water drizzle down the mountain, from the streets above....into our cove.... sewer, stagnant, street water.....washing in a mix with ocean water.....that yes....we....our children will swim in........I became disgusted. PS....this IS the Pacific side. Although tranquil...don't expect Caribbean clear waters. PRESIDENTIAL SUITE: yes...we stayed at the 3800 sq ft suite on the top floor closest to the local restaurants. FAB suite. If it wasn't for that.....I would've been miserable. We had incredible service as I requested a private dinner one evening. I had a captain and a fab server. All requests were met. Premium wine and liquor. OVERALL: Love Puerto Vallarta. Can't say the same for the resort. POWER OUTAGES: yes!!!!! It happened! Many of times!!!! 4 nights out of 7....yes. Calling concierges was not useful. It happens you guys. Know that! I saw people on our top floor hanging outside their rooms....doors open, with their cell phones on making the best out of it with drink in hand. We later took it upon ourselves to pull out the key and "restart" the power one night.....and it worked! Not so lucky other times. It was dark....mountain side homes.....dark too. Just FYI. Darkness didn't last long....but some visitors coming to see us, were smart enough to take a few flight of stairs to get to our room right before a brief storm hit. Just saying! The light show....however, was exquisite.


    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
    Dear Guest; Although we sincerely regret reading that your stay at our Barceló Puerto Vallarta fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Thank you again for your visit and constructuve critics, our primary goal being to assure that all our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators

    • september 18 2017
    • Aurora, Oregon
    • Couples

    greggoff55

    “another great week @ Barcelo”


    We were greeted and treated great during our week long stay. Barceló is all inclusive and we don't need to leave the resort with the many activities Barceló offers all day and night. Many of the associates remember us from previous visits and make us feel very welcome. We have many favorite associates. Veronica Silva who help us purchase the Barceló Club and book our vacations Yolanda Martinez the concierge who checked on us to see if there was anything we needed,,Juan Alberto Santana the lifeguard who watches over us at the pool Oscar Martinez , felix N & Geovani Castro in the snack bar buffet and Edgar at the pool bar ,Antonio Rodrigues in our favorite cantina. We can't wait to come back and see the new remodel but we will miss the beautiful red tile hallways.


    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
    Dear Gregg; Firstly we would like to thank you for choosing our Barceló Puerto Vallarta hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf. Thank you again for this heartwarming review of your stay, we look forward to your next visit. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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