Barceló Hotel Pool  Puerto Vallarta

Barceló Puerto Vallarta

Texto: 32116 This resort features suites with impeccable service provided in a natural setting. Zona Hotelera Sur, Km. 11,5 | 48300 Puerto Vallarta, Jalisco | PO Box 158B
+5232 2226 0660 +5232 2228 0048
Barceló Puerto Vallarta Texto: 32116 4 out of 5 based on 4061 ratings. 4061 user reviews.
Barceló Puerto Vallarta reviewed by happyjazzwoman on . Gorgeous setting, wonderful staff, excellent food selection and great pools for swimming! We booked a two week all-inclusive suite which turned out to be two large bedrooms with queen beds and two bathrooms....lots of space, plus a lovely big balcony overlooking the very clean pools and... Rating: 5
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Barceló Puerto Vallarta

Zona Hotelera Sur, Km. 11,5   48300 Puerto Vallarta, Jalisco   PO Box 158B  


Points of Interest

14 mi Gustavo Díaz Ordaz International Airport

0 m Playa de Mismaloya

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Guest reviews.

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Barceló Puerto Vallarta

4.0/5 Round Indicators
| 4084 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

43% Complete

1775

Very good

30% Complete

1244

Average

11% Complete

474

Poor

8% Complete

329

Very poor

6% Complete

262

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    Iheartjennychu Las Vegas, Nevada. 02/20/2017 Couples

    “Not really all inclusive - mediocre food”

    A couple months ago, my boyfriend and I went to the Kore Tulum All Inclusive Resort in Tulum. We had such an amazing experience so we wanted to do an all inclusive again but this time in Puerto Vallarta. My room rate: $266USD/night. One of the reasons I booked this hotel is because there was a special offer of a $500 resort credit! Awesome. Needless to say, we arrived the day after Valentine's Day and the check in was smooth. I was disappointed to learn that wifi and room service was not included. And the $500 resort credit was bogus - definitely false advertisement. It's actually a discount (15-25%) off when shopping at the gift shop or getting a massage. Honestly - this was the deciding factor for booking this hotel and now I totally regret it. False Advertising They also advertise "Free Wifi" which they only offer to premium members only. Very misleading. Also, if you don't want to do buffet, you have to make reservations in advance for the Spanish, Italian, or Japanese restaurant. We didn't arrive to the hotel until 8pm so the buffet was our only choice. We are huge foodies and found the food here to be pretty mediocre. Besides their house white and red wines, if you wanted something else there was an extra charge. As far as the fancier restaurants that you have to make a reservation for- they don't allow you to eat at the other restaurant every night or the duration of your stay. For example, we were staying a total of 4 nights and we got two nights of food vouchers unless you're a "premium member" then you can go as often as you would like. They only take reservations from 9-5. You can't just call and make a reservation. You have to physically go down to the concierge and present your meal vouchers. Again - not really all inclusive and they failed to mention this. In the mornings, there's a man spraying pesticides or whatever chemicals around the resort. I had no idea and inhaled it on accident and felt as if my body has just been poisoned. Room: large and spacious. Love the layout of the bathroom and the balcony is quite large. At the foot of the bed is the pretty foot bench with a bunch of white mysterious stains. Nasty. Two robes are provided but no slippers. When you use the air conditioning- it's super loud. The ceiling fan was off balance so it made a constant freaking noise. My biggest complaint is the walls are so thin. The first night here, there was a lady walking around in her heels for hours and I could not sleep. I had to call security to go up there to tell her to quiet down and she finally did around 1:30 am. Then at 7:30 am, she's back at it again. I can hear everything - from moving the furniture to the shower and the heels. Ugh! Who wears heels and just walks around all night? We ended up switching to a new room in tower 1. Food: Buffet - tons of options but very mediocre Snack bar - disappointing Ordered: Ceviche Vallarta - instead of the lime cooking the fish, you get cooked shredded fish that is super dry and a piece of tostada Avocado with tuna salad - alright. Nothing special because it's tuna from the can. Flautas - lacking flavor Steak sandwich - decent Shrimp burrito - out of everything ordered- this was my favorite. The cheese is the star in this plate. They also have a taco stand and I recommend the al-pastor tacos. The al-pastor is slow roasting and you have many different topping options. Margarita on the rocks - too much simple syrup. I exchanged it for a house white wine and the bartender poured it into a plastic cup. I looked inside of my cup and there was chunks of salt in my cup. I'm guessing they didn't wash the cups properly. Piña coladas and mojitos are decent. If you order tequila shots, they are super tiny. Dirty Monkey drink - try this!! Fancy restating 1: Don Quixote (Spanish) Ensalada de pulpo - not what I was expecting at all. I was hoping for a salad - not two pieces of potato with octopus on top. Potato had no flavor; octopus chewy. The only good thing about this dish is the aioli. Tapas. Spanish tortilla - only good with the aioli. The other type of included imitation crab. One of the tapas had imitation crab and one small piece of shrimp cut into 3 pieces to fill the bread. Chorizo was alright This plate is definitely not "Spanish Tapas." For seconds - I ordered the chicken with saffron sauce. Finally! Something I really enjoyed while staying here at Barcelo. Chicken was tender and not dry and the saffron sauce is very strong. Lamb lollipops - also cooked at medium rare perfection and very flavorful. Fancy Restaurant 2: Arcos (Steak) We woke up late and was 20 minutes late to our reservations and they were very accommodating and sat us anyways even though they said they can only hold tables for 15 minutes. The complimentary cheese bread and the herb butter was probably my favorite thing tonight. For appetizers, we order the assortment of empanadas. They were very dry and and not enough flavor, more bread than meat. In the menu it says the sauces word chimichurri and an avocado sauce. That definitely was not the case. One tasted like mayonnaise and,the other one tasted like thousand Island dressing, and the last want to use it like a tangy ranch dressing. For entrées we got the ribeye medium rare and the surf and turf. Ribeye - dry and barely any fat. I was so disappointed because I was really looking forward to this dish. Definitely tasted like the cheapest cut of meat ever offered. Surf and turf- i'm used to getting a piece of steak and a lobster tail. Instead of a lobster tail they provide two pieces of shrimp which were overcooked. The sirloin was cooked to medium where it was very good. For dessert - tres leches cake - no wow factor. I ended up getting a facial and was very relaxing and nice and a good price! $1065 Pesos for their best facial so it's worth it Checkout process: We departed on a Sunday. There are long lines but there's no way around it because they have to cut off your wristband and turn it in. Then they gave you a check out ticket in which you have to present with your departure from the resort. That concludes my stay here. I know the managment team tends to respond to every review with some generic answer. Don't bother unless you're going to change some things on the website i.e free wifi, the bogus $500 resort credit, and the limitations of the restaurants. Thanks!
    Round Indicators
    shaunamariemassmann Saint Cloud, Minnesota. 02/19/2017 Friends getaway

    “Pool bar staff”

    The staff at the pool bar are extremely friendly and helpful. Edgar was a great bartender, he went above and beyond what was expected. He always had a smile on his face and was very outgoing. Thanks Edgar the the fun week at the pool bar.

    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
     Dear Shauna Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them especially to Edgar on your behalf for their contribution to your wellbeing whilst staying among us. it would honor us immensely to have the privilege to host you again at this your home Barceló Puerto Vallarta. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    Round Indicators
    Astanton0627 02/18/2017 Friends getaway

    “Amazing”

    Chema (jose), Adrian and the entire Cantina staff made our experience fantastic! Thank you! Hospitality and luxury at its finest and we will definitely return to this beautiful resort away from the noise and hustle of the city.

    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
     Dear Astanton First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barceló Puerto Vallarta hotel and are delighted to read that we were able to match your expectations. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. it would honor us immensely to have the privilege to host you again at this your home Barceló Puerto Vallarta. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    Round Indicators
    Maryamg81 02/17/2017 Friends getaway

    “Our Epic Wedding at Barcelo PV”

    My experience at Barcelo PV was beyond incredible! My now husband, Chris, and myself visited Puerto Vallarta back in December of 2015, specifically Christmas time, to pick our resort for our enormous destination wedding we were planning. 150 guests to be exact! We visited every part of PV and the second we arrived at Barcelo we knew this was location of our dream wedding. Our wedding planner, Montserrat Arias, took time away from her own honeymoon to give us a sight tour of the hotel. We knew then we were going to love this resort and that the customer service was amazing. Well boy were we right. Fast forward to the week of our wedding.... We had the most incredible time, not just because we had 150 of our best friends and family there to celebrate with us, but because every single employee at this resort was top notch! We had such great service. Our event and reservations manager was on point! Big Big thank you to Adelina Romero for making my life so much easier with all your help and attention. You were a life saver when I was having a hard time getting things together. The daily events staff were amazing. Daily activities and they knew us by first name. We had so much fun with Martin Moodguer, who was the best entertainer and i'd like to say friend! In addition there were more event staff who made our week so enjoyable! Kikke, Fernando, Alex, Eli and Liz were fantastic!!! My personal favorite bar staff at the pool was Edgar and my favorite staff at the Cantina Bar was Antonio AKA Tony! These two men made me infused tequila shots that they stored for a few days and served anytime I wanted! They were always running around for us and getting us good and drunk! Best Time EVER!!!! Lets not forget the Bellboys at the hotel! Humberto was always helping us out in every way possible. Cain and Max were also so attentive to our needs and the needs of our guests! Thank you!!! The Head Chef at the hotel even became one of our bestfriends there! Hans Gruber! yes that's right, his name is Hans Gruber! Let me explain what an incredible job he did with the food at the hotel, the buffet food and restaurant food. When we came in August, the hotel was changing things up and Hans was new. When we told him how important it would be for us to have good food at the hotel, he personally ensured us that he would be making good changes. Boy was he right! The food at the hotel was remarkable. TOP NOTCH! Its not everyday that the buffet at a resort is this great. Something to be proud of. My guests were so impressed by the dinner at our wedding and that made me sooo happy. The resort even changed the way their hotel looked for our wedding. Now I wont say it was all for me, but it really felt that way. They removed the playground that was awkwardly placed right in the middle of the wedding site. Also they redid the entire entrance to the ceremony on the beach and I was the first to get to use it. The lighting and ambience of the hotel was remarkable! The energy in and out of the pools was amazing. Even to this day, my friends and family tell me they wish they could just live there. It truly is one of the most incredible resorts i've ever been too. Well done Mr. Pacheco! My wedding was epic! Montserrat and Monica really did a great job while we were there to make my dreams come true. Thank you so much! Everyone did every thing they could to make my weeks there perfect. I wish I could stay there forever. No one ever says their wedding went perfectly but I can! From the decor, to the organization, to the prices, to service... It was all perfect! Also the Spa staff were remarkable! They did such a great job with all of our hair and makeup. Big thank you to my personal favorite, Sandra! Great Job Belinda in handling the schedule for all my guests as well! Thank you to the great staff that helped us during the coctail party the night before and to all the staff that helped out on the day of my wedding. They ran all over the place for all 150 of us and made sure we always had a drink in our hands and a smile on our faces. • Leticia Cruz • Geovany Castro • Jose Perez • Mayeli Moreno • Oscar Martinez • Adriana Torres • Antonio Guzman • Brenda Gil • Luis Elizondo • Carmen Moreno • Blanca Gil • Iveth Garcia • Lupillo • Karina Baez • Cande Villasenor • Fatima Aguayo • Ramon Padilla • Eduardo Sanchez • Victor Contreras • Jose Maria • Consuelo Pina Last but not least thank you to the front desk and premium desk attendees, the room service staff, and the drycleaning staff. You guys were awesome and made my week so easy to enjoy. Every night leading the wedding we were busy in our rooms making things for the day of, and they ran around for us to give us all we needed to feel like we were on vacation and not working. I can't wait to come back and see you all soon!

    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
     Dear Maryam First than all I would like to thank you for let us be your hosts in this important event. Barceló Puerto Vallarta is always willing to go the extra mile to exceed our guest´s expectations and your sincerity about what you share with us motivates us to continue improving to leave a positive mark on each and every one of our customers. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your wedding and very much look forward to having the opportunity to serve you again in the future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    Round Indicators
    Carolyn S 02/17/2017 Couples

    “Fun, relaxing vacation”

    Two couples stayed from Jan 20th thru Feb 5th. Experience in airport is always the same. Make it through the timeshare people and get a cab. $70 to get to Barcelo. The taxi going back to the airport was $30. Check in was a breeze, rooms were ready. Nice large, clean room. Bed was fantastic. We have had some pretty awful beds in Mexico after 15 years of vacations, and this was by far the best bed. We were able to eat in all the speciality restaurants. But you have to be sure and book the restaurants starting Sunday morning for that week. They do go fast. The only restaurant I did not like was the Japanese because I do not like sushi and that is the main course . There is food all the time depending on where you want to go. The buffet or the grill. You can order off the menu at the grill for lunch. The food was good in the buffet and had a different theme each day. One complaint for the breakfast was the some times the food was not hot or even warm. I don't like cold eggs but you could order eggs or omelets from the chef each day. We did save chairs by putting towels out about 7:30 am but there was always some chairs available. The resort was not full when we were there. The shows were Ok. Better than nothing but not the best we have seen at other places. One complaint was the Cantini that was open afternoons and evenings. It was very small, seating maybe 50 people and therefore not big enough. We took the bus into PVR a couple of times and went to Boca one day, just to walk around. The bus rides are always a fun adventure. The temperature was perfect for the entire two week stay. No rain and just warm enough to be comfortable with or without an umbrella. We did go down the beach to one of the massage places. $20 for an hours. Not real glamorous but a good massage. One of the things we did not like was there is no beach. If you like to walk the beach in either direction you cannot do this at the Barcelo. Only a small area in front of resort and to the left a little beach but not what we liked. Overall we had a nice, relaxing and fun vacation.

    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
     Dear Carolyn It is our commitment to provide excellent services and offer memorable experiences to our valued guests, I am glad we have achieved our goal with you and your friend. I am delighted to know about the great time you had in our lovely hotel, thank you for pointing out all the positive aspects you have found as our food and suites. it would honor us immensely to have the privilege to host you again at this your home Barceló Puerto Vallarta. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators

    • february 20 2017
    • Las Vegas, Nevada
    • Couples

    Iheartjennychu

    “Not really all inclusive - mediocre food”


    A couple months ago, my boyfriend and I went to the Kore Tulum All Inclusive Resort in Tulum. We had such an amazing experience so we wanted to do an all inclusive again but this time in Puerto Vallarta. My room rate: $266USD/night. One of the reasons I booked this hotel is because there was a special offer of a $500 resort credit! Awesome. Needless to say, we arrived the day after Valentine's Day and the check in was smooth. I was disappointed to learn that wifi and room service was not included. And the $500 resort credit was bogus - definitely false advertisement. It's actually a discount (15-25%) off when shopping at the gift shop or getting a massage. Honestly - this was the deciding factor for booking this hotel and now I totally regret it. False Advertising They also advertise "Free Wifi" which they only offer to premium members only. Very misleading. Also, if you don't want to do buffet, you have to make reservations in advance for the Spanish, Italian, or Japanese restaurant. We didn't arrive to the hotel until 8pm so the buffet was our only choice. We are huge foodies and found the food here to be pretty mediocre. Besides their house white and red wines, if you wanted something else there was an extra charge. As far as the fancier restaurants that you have to make a reservation for- they don't allow you to eat at the other restaurant every night or the duration of your stay. For example, we were staying a total of 4 nights and we got two nights of food vouchers unless you're a "premium member" then you can go as often as you would like. They only take reservations from 9-5. You can't just call and make a reservation. You have to physically go down to the concierge and present your meal vouchers. Again - not really all inclusive and they failed to mention this. In the mornings, there's a man spraying pesticides or whatever chemicals around the resort. I had no idea and inhaled it on accident and felt as if my body has just been poisoned. Room: large and spacious. Love the layout of the bathroom and the balcony is quite large. At the foot of the bed is the pretty foot bench with a bunch of white mysterious stains. Nasty. Two robes are provided but no slippers. When you use the air conditioning- it's super loud. The ceiling fan was off balance so it made a constant freaking noise. My biggest complaint is the walls are so thin. The first night here, there was a lady walking around in her heels for hours and I could not sleep. I had to call security to go up there to tell her to quiet down and she finally did around 1:30 am. Then at 7:30 am, she's back at it again. I can hear everything - from moving the furniture to the shower and the heels. Ugh! Who wears heels and just walks around all night? We ended up switching to a new room in tower 1. Food: Buffet - tons of options but very mediocre Snack bar - disappointing Ordered: Ceviche Vallarta - instead of the lime cooking the fish, you get cooked shredded fish that is super dry and a piece of tostada Avocado with tuna salad - alright. Nothing special because it's tuna from the can. Flautas - lacking flavor Steak sandwich - decent Shrimp burrito - out of everything ordered- this was my favorite. The cheese is the star in this plate. They also have a taco stand and I recommend the al-pastor tacos. The al-pastor is slow roasting and you have many different topping options. Margarita on the rocks - too much simple syrup. I exchanged it for a house white wine and the bartender poured it into a plastic cup. I looked inside of my cup and there was chunks of salt in my cup. I'm guessing they didn't wash the cups properly. Piña coladas and mojitos are decent. If you order tequila shots, they are super tiny. Dirty Monkey drink - try this!! Fancy restating 1: Don Quixote (Spanish) Ensalada de pulpo - not what I was expecting at all. I was hoping for a salad - not two pieces of potato with octopus on top. Potato had no flavor; octopus chewy. The only good thing about this dish is the aioli. Tapas. Spanish tortilla - only good with the aioli. The other type of included imitation crab. One of the tapas had imitation crab and one small piece of shrimp cut into 3 pieces to fill the bread. Chorizo was alright This plate is definitely not "Spanish Tapas." For seconds - I ordered the chicken with saffron sauce. Finally! Something I really enjoyed while staying here at Barcelo. Chicken was tender and not dry and the saffron sauce is very strong. Lamb lollipops - also cooked at medium rare perfection and very flavorful. Fancy Restaurant 2: Arcos (Steak) We woke up late and was 20 minutes late to our reservations and they were very accommodating and sat us anyways even though they said they can only hold tables for 15 minutes. The complimentary cheese bread and the herb butter was probably my favorite thing tonight. For appetizers, we order the assortment of empanadas. They were very dry and and not enough flavor, more bread than meat. In the menu it says the sauces word chimichurri and an avocado sauce. That definitely was not the case. One tasted like mayonnaise and,the other one tasted like thousand Island dressing, and the last want to use it like a tangy ranch dressing. For entrées we got the ribeye medium rare and the surf and turf. Ribeye - dry and barely any fat. I was so disappointed because I was really looking forward to this dish. Definitely tasted like the cheapest cut of meat ever offered. Surf and turf- i'm used to getting a piece of steak and a lobster tail. Instead of a lobster tail they provide two pieces of shrimp which were overcooked. The sirloin was cooked to medium where it was very good. For dessert - tres leches cake - no wow factor. I ended up getting a facial and was very relaxing and nice and a good price! $1065 Pesos for their best facial so it's worth it Checkout process: We departed on a Sunday. There are long lines but there's no way around it because they have to cut off your wristband and turn it in. Then they gave you a check out ticket in which you have to present with your departure from the resort. That concludes my stay here. I know the managment team tends to respond to every review with some generic answer. Don't bother unless you're going to change some things on the website i.e free wifi, the bogus $500 resort credit, and the limitations of the restaurants. Thanks!


    EVALUATION

    Round Indicators

    • february 19 2017
    • Saint Cloud, Minnesota
    • Friends getaway

    shaunamariemassmann

    “Pool bar staff”


    The staff at the pool bar are extremely friendly and helpful. Edgar was a great bartender, he went above and beyond what was expected. He always had a smile on his face and was very outgoing. Thanks Edgar the the fun week at the pool bar.


    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
    Dear Shauna Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them especially to Edgar on your behalf for their contribution to your wellbeing whilst staying among us. it would honor us immensely to have the privilege to host you again at this your home Barceló Puerto Vallarta. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators

    • february 18 2017
    • Friends getaway

    Astanton0627

    “Amazing”


    Chema (jose), Adrian and the entire Cantina staff made our experience fantastic! Thank you! Hospitality and luxury at its finest and we will definitely return to this beautiful resort away from the noise and hustle of the city.


    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
    Dear Astanton First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barceló Puerto Vallarta hotel and are delighted to read that we were able to match your expectations. Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. it would honor us immensely to have the privilege to host you again at this your home Barceló Puerto Vallarta. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators

    • february 17 2017
    • Friends getaway

    Maryamg81

    “Our Epic Wedding at Barcelo PV”


    My experience at Barcelo PV was beyond incredible! My now husband, Chris, and myself visited Puerto Vallarta back in December of 2015, specifically Christmas time, to pick our resort for our enormous destination wedding we were planning. 150 guests to be exact! We visited every part of PV and the second we arrived at Barcelo we knew this was location of our dream wedding. Our wedding planner, Montserrat Arias, took time away from her own honeymoon to give us a sight tour of the hotel. We knew then we were going to love this resort and that the customer service was amazing. Well boy were we right. Fast forward to the week of our wedding.... We had the most incredible time, not just because we had 150 of our best friends and family there to celebrate with us, but because every single employee at this resort was top notch! We had such great service. Our event and reservations manager was on point! Big Big thank you to Adelina Romero for making my life so much easier with all your help and attention. You were a life saver when I was having a hard time getting things together. The daily events staff were amazing. Daily activities and they knew us by first name. We had so much fun with Martin Moodguer, who was the best entertainer and i'd like to say friend! In addition there were more event staff who made our week so enjoyable! Kikke, Fernando, Alex, Eli and Liz were fantastic!!! My personal favorite bar staff at the pool was Edgar and my favorite staff at the Cantina Bar was Antonio AKA Tony! These two men made me infused tequila shots that they stored for a few days and served anytime I wanted! They were always running around for us and getting us good and drunk! Best Time EVER!!!! Lets not forget the Bellboys at the hotel! Humberto was always helping us out in every way possible. Cain and Max were also so attentive to our needs and the needs of our guests! Thank you!!! The Head Chef at the hotel even became one of our bestfriends there! Hans Gruber! yes that's right, his name is Hans Gruber! Let me explain what an incredible job he did with the food at the hotel, the buffet food and restaurant food. When we came in August, the hotel was changing things up and Hans was new. When we told him how important it would be for us to have good food at the hotel, he personally ensured us that he would be making good changes. Boy was he right! The food at the hotel was remarkable. TOP NOTCH! Its not everyday that the buffet at a resort is this great. Something to be proud of. My guests were so impressed by the dinner at our wedding and that made me sooo happy. The resort even changed the way their hotel looked for our wedding. Now I wont say it was all for me, but it really felt that way. They removed the playground that was awkwardly placed right in the middle of the wedding site. Also they redid the entire entrance to the ceremony on the beach and I was the first to get to use it. The lighting and ambience of the hotel was remarkable! The energy in and out of the pools was amazing. Even to this day, my friends and family tell me they wish they could just live there. It truly is one of the most incredible resorts i've ever been too. Well done Mr. Pacheco! My wedding was epic! Montserrat and Monica really did a great job while we were there to make my dreams come true. Thank you so much! Everyone did every thing they could to make my weeks there perfect. I wish I could stay there forever. No one ever says their wedding went perfectly but I can! From the decor, to the organization, to the prices, to service... It was all perfect! Also the Spa staff were remarkable! They did such a great job with all of our hair and makeup. Big thank you to my personal favorite, Sandra! Great Job Belinda in handling the schedule for all my guests as well! Thank you to the great staff that helped us during the coctail party the night before and to all the staff that helped out on the day of my wedding. They ran all over the place for all 150 of us and made sure we always had a drink in our hands and a smile on our faces. • Leticia Cruz • Geovany Castro • Jose Perez • Mayeli Moreno • Oscar Martinez • Adriana Torres • Antonio Guzman • Brenda Gil • Luis Elizondo • Carmen Moreno • Blanca Gil • Iveth Garcia • Lupillo • Karina Baez • Cande Villasenor • Fatima Aguayo • Ramon Padilla • Eduardo Sanchez • Victor Contreras • Jose Maria • Consuelo Pina Last but not least thank you to the front desk and premium desk attendees, the room service staff, and the drycleaning staff. You guys were awesome and made my week so easy to enjoy. Every night leading the wedding we were busy in our rooms making things for the day of, and they ran around for us to give us all we needed to feel like we were on vacation and not working. I can't wait to come back and see you all soon!


    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
    Dear Maryam First than all I would like to thank you for let us be your hosts in this important event. Barceló Puerto Vallarta is always willing to go the extra mile to exceed our guest´s expectations and your sincerity about what you share with us motivates us to continue improving to leave a positive mark on each and every one of our customers. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Once more we thank you for choosing our hotel for your wedding and very much look forward to having the opportunity to serve you again in the future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators

    • february 17 2017
    • Couples

    Carolyn S

    “Fun, relaxing vacation”


    Two couples stayed from Jan 20th thru Feb 5th. Experience in airport is always the same. Make it through the timeshare people and get a cab. $70 to get to Barcelo. The taxi going back to the airport was $30. Check in was a breeze, rooms were ready. Nice large, clean room. Bed was fantastic. We have had some pretty awful beds in Mexico after 15 years of vacations, and this was by far the best bed. We were able to eat in all the speciality restaurants. But you have to be sure and book the restaurants starting Sunday morning for that week. They do go fast. The only restaurant I did not like was the Japanese because I do not like sushi and that is the main course . There is food all the time depending on where you want to go. The buffet or the grill. You can order off the menu at the grill for lunch. The food was good in the buffet and had a different theme each day. One complaint for the breakfast was the some times the food was not hot or even warm. I don't like cold eggs but you could order eggs or omelets from the chef each day. We did save chairs by putting towels out about 7:30 am but there was always some chairs available. The resort was not full when we were there. The shows were Ok. Better than nothing but not the best we have seen at other places. One complaint was the Cantini that was open afternoons and evenings. It was very small, seating maybe 50 people and therefore not big enough. We took the bus into PVR a couple of times and went to Boca one day, just to walk around. The bus rides are always a fun adventure. The temperature was perfect for the entire two week stay. No rain and just warm enough to be comfortable with or without an umbrella. We did go down the beach to one of the massage places. $20 for an hours. Not real glamorous but a good massage. One of the things we did not like was there is no beach. If you like to walk the beach in either direction you cannot do this at the Barcelo. Only a small area in front of resort and to the left a little beach but not what we liked. Overall we had a nice, relaxing and fun vacation.


    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
    Dear Carolyn It is our commitment to provide excellent services and offer memorable experiences to our valued guests, I am glad we have achieved our goal with you and your friend. I am delighted to know about the great time you had in our lovely hotel, thank you for pointing out all the positive aspects you have found as our food and suites. it would honor us immensely to have the privilege to host you again at this your home Barceló Puerto Vallarta. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    Barceló Hotel Beach  Puerto Vallarta

    In the midst of astounding natural beauty, this resort offers magnificent suites and exclusive service

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