Barceló Hotel Pool  Puerto Vallarta

Barceló Puerto Vallarta

Texto: 32116 This resort features suites with impeccable service provided in a natural setting. Zona Hotelera Sur, Km. 11,5 | 48300 Puerto Vallarta, Jalisco | PO Box 158B
+5232 2226 0660 +5232 2228 0048
Barceló Puerto Vallarta Texto: 32116 4 out of 5 based on 4089 ratings. 4089 user reviews.
Barceló Puerto Vallarta reviewed by Dan R on . Not peaceful-but fun. Not a fan of the DJ at the pool all day. The room was clean and the amenities were fine. The location, on that cove, was GREAT! We went down the beach and had a great meal and then took a boat on an... Rating: 3
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Barceló Puerto Vallarta

Zona Hotelera Sur, Km. 11,5   48300 Puerto Vallarta, Jalisco   PO Box 158B  


Points of Interest

14 mi Gustavo Díaz Ordaz International Airport

0 m Playa de Mismaloya

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Barceló Puerto Vallarta

4.0/5 Round Indicators
| 4090 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

43% Complete

1775

Very good

30% Complete

1247

Average

11% Complete

476

Poor

8% Complete

330

Very poor

6% Complete

262

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    mluiz Montague, California. 02/23/2017 Couples

    “Very disappointing”

    Booked at the premium level, the king room we booked was not available when we checked in, given a room with 2 double beds, told to check back the next day at noon to see if they could move us. At noon were told to check back at 3, finally moved to a king room and the mattress was broken down with large " nests" on each side. Complained to front desk after sleeping in it the first night, complained again after the second night, finally they replaced it with another old mattress that at least wasn't broken down as bad. $500 resort credit is a scam! Just a coupon for 15 -25% off select services, that they don't honor. Purchased bottles of tequila from the gift store charging to our room, presented our coupon, were told that we would be given the discount when we checked out. Upon check out they would not give us the discount saying that it should have been took out at time of purchase. We had our receipt and proof of the resort credit voucher but they would not budge. Several light switches in the room worked only intermittently, sink and shower drains were slow to the point were you were standing in water in the shower. Free Wi-Fi ( is included in the premium level) is a joke if you get up early in the morning you can get enough bandwidth to check email not much else. Food was mediocre, suffering from lack of quality ingredients, the steak at the restaurant while seasoned well was very gristly and tough, select grade or lower. Buffet was also uninspiring. The bar, housekeeping and wait staff were very friendly and accommodating, not so with the front desk. The pool area is nice and well maintained.
    Round Indicators
    Dan R 02/23/2017 Couples

    “Not peaceful-but fun.”

    Not a fan of the DJ at the pool all day. The room was clean and the amenities were fine. The location, on that cove, was GREAT! We went down the beach and had a great meal and then took a boat on an excursion. Antoni R., one of the bartenders, was SUPERB.

    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
     Dear Dan First of all I would like to thank you for the time YOU took to share your comments with us, and it is a real pleasure to know that you enjoy your stay with us, but above all I thank you for specifying those things that were to your liking, we will congratulate on your behalf to Antonio for the excellent service offered. I reiterate our gratitude and we hope to see you soon. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    Round Indicators
    Kaila P 02/22/2017 Couples

    “February Getaway”

    The overall Resort is a 4 out of 5. I am being very picky here. I expected more for the food. The rest of the resort is great. Rooms are lovely and the pool is great. I read you do not get a lot of sun around the pool...well you do have to switch sides of the pool come afternoon. Which isn't a huge deal. There is always sun some where around one of the pools I love a nice beach and you will not spend any time on this beach. So if you are looking for a nice beach to relax on and go for a long walk..again this isn't the resort. The resort is tucked away in what feels like the jungle with the mountain's and trees which is beautiful but not a good beach. I expected a lot of selection of Seafood. Did not deliver. The one night there was a Seafood buffet we had the Sushi restaurant booked. DO NOT go to the Sushi Restaurant. Not good at all!! So I was very disappointed in the Seafood. I have stayed at RIU's and the Seafood selection is always there. Overall the staff is very friendly the rooms and resort were enjoyable. The WIFI is not free by the way!! Also bring bug spray!! I cannot stress this enough. I saw people with huge bug bites on my second day..then I noticed them on myself. You don't even feel them bite. Its like fleas.

    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
     Dear Kaila We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Puerto Vallarta hotel and we thank you for your kind recommendation to Tripadvisor’s readers . It is our commitment to provide excellent services and offer memorable experiences to our valued guests, I am glad we have achieved our goal with you. We are more than ready to welcome you hoping you give us the pleasure of choosing us as your host to offer new and amazing experiences again. All our best, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    Round Indicators
    Chris P Calgary. 02/21/2017 Couples

    “Peaceful Relaxation”

    This was our 2nd stay here, first time was 5 years ago. I have no complaints whatsoever as it is exactly what we were looking for. Seclusion, outside of the hustle and bustle, quiet and small. The resort is very clean and well maintained, and the staff are exceptional. David Rodriguez was a delight as a waiter in the Los Arcos alacarte, making subtle changes and suggestions to our dinners. He is attentive and responsive to every need, noticing right away when you needed something. Oscar Martinez was another attentive staffer who served drinks and was always happy and chatty, it got to the point where we were asking to be seated where he was working. All of the staff at the resort are friendly and smiling. Food was very good, no complaints at all. Fresh and tasty all the time. If you are looking for a huge beach that you can walk for miles, this isn't it...it is a smaller beach, but room to expand next to the resort where there are a couple of restaurants with beachfront service at very reasonable prices. The fishermen and panga drivers moor their small boats in the bay in front of the hotel and I was delighted to watch them and their families and a few beach dogs as they live life right next to the hotel, bringing their boats in and out of the river, seeing the catch of the day, helping each other out in rough waters as the waves can make loading and unloading us tourists an interesting experience! The only suggestion I have is plan to use some bug spray - bring it or buy it in their gift shop. The mosquitoes and sand fleas were merciless...not sure if this is a year round thing, but both times we have been there, they were biting.

    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
     Dear Chris Firstly we would like to thank you for choosing our Barceló Puerto Vallarta hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. I thank you for mentioning all those services that have been to your liking but above all I thank you for mentioning those collaborators who have excelled to make your stay more pleasant, I assure you we will share your comment with David who will surely be happy to know that his efforts have been Valued We reiterate that we are at your service we hope to see you for third time very soon. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    Round Indicators
    Iheartjennychu Las Vegas, Nevada. 02/20/2017 Couples

    “Not really all inclusive - mediocre food”

    A couple months ago, my boyfriend and I went to the Kore Tulum All Inclusive Resort in Tulum. We had such an amazing experience so we wanted to do an all inclusive again but this time in Puerto Vallarta. My room rate: $266USD/night. One of the reasons I booked this hotel is because there was a special offer of a $500 resort credit! Awesome. Needless to say, we arrived the day after Valentine's Day and the check in was smooth. I was disappointed to learn that wifi and room service was not included. And the $500 resort credit was bogus - definitely false advertisement. It's actually a discount (15-25%) off when shopping at the gift shop or getting a massage. Honestly - this was the deciding factor for booking this hotel and now I totally regret it. False Advertising They also advertise "Free Wifi" which they only offer to premium members only. Very misleading. Also, if you don't want to do buffet, you have to make reservations in advance for the Spanish, Italian, or Japanese restaurant. We didn't arrive to the hotel until 8pm so the buffet was our only choice. We are huge foodies and found the food here to be pretty mediocre. Besides their house white and red wines, if you wanted something else there was an extra charge. As far as the fancier restaurants that you have to make a reservation for- they don't allow you to eat at the other restaurant every night or the duration of your stay. For example, we were staying a total of 4 nights and we got two nights of food vouchers unless you're a "premium member" then you can go as often as you would like. They only take reservations from 9-5. You can't just call and make a reservation. You have to physically go down to the concierge and present your meal vouchers. Again - not really all inclusive and they failed to mention this. In the mornings, there's a man spraying pesticides or whatever chemicals around the resort. I had no idea and inhaled it on accident and felt as if my body has just been poisoned. Room: large and spacious. Love the layout of the bathroom and the balcony is quite large. At the foot of the bed is the pretty foot bench with a bunch of white mysterious stains. Nasty. Two robes are provided but no slippers. When you use the air conditioning- it's super loud. The ceiling fan was off balance so it made a constant freaking noise. My biggest complaint is the walls are so thin. The first night here, there was a lady walking around in her heels for hours and I could not sleep. I had to call security to go up there to tell her to quiet down and she finally did around 1:30 am. Then at 7:30 am, she's back at it again. I can hear everything - from moving the furniture to the shower and the heels. Ugh! Who wears heels and just walks around all night? We ended up switching to a new room in tower 1. Food: Buffet - tons of options but very mediocre Snack bar - disappointing Ordered: Ceviche Vallarta - instead of the lime cooking the fish, you get cooked shredded fish that is super dry and a piece of tostada Avocado with tuna salad - alright. Nothing special because it's tuna from the can. Flautas - lacking flavor Steak sandwich - decent Shrimp burrito - out of everything ordered- this was my favorite. The cheese is the star in this plate. They also have a taco stand and I recommend the al-pastor tacos. The al-pastor is slow roasting and you have many different topping options. Margarita on the rocks - too much simple syrup. I exchanged it for a house white wine and the bartender poured it into a plastic cup. I looked inside of my cup and there was chunks of salt in my cup. I'm guessing they didn't wash the cups properly. Piña coladas and mojitos are decent. If you order tequila shots, they are super tiny. Dirty Monkey drink - try this!! Fancy restating 1: Don Quixote (Spanish) Ensalada de pulpo - not what I was expecting at all. I was hoping for a salad - not two pieces of potato with octopus on top. Potato had no flavor; octopus chewy. The only good thing about this dish is the aioli. Tapas. Spanish tortilla - only good with the aioli. The other type of included imitation crab. One of the tapas had imitation crab and one small piece of shrimp cut into 3 pieces to fill the bread. Chorizo was alright This plate is definitely not "Spanish Tapas." For seconds - I ordered the chicken with saffron sauce. Finally! Something I really enjoyed while staying here at Barcelo. Chicken was tender and not dry and the saffron sauce is very strong. Lamb lollipops - also cooked at medium rare perfection and very flavorful. Fancy Restaurant 2: Arcos (Steak) We woke up late and was 20 minutes late to our reservations and they were very accommodating and sat us anyways even though they said they can only hold tables for 15 minutes. The complimentary cheese bread and the herb butter was probably my favorite thing tonight. For appetizers, we order the assortment of empanadas. They were very dry and and not enough flavor, more bread than meat. In the menu it says the sauces word chimichurri and an avocado sauce. That definitely was not the case. One tasted like mayonnaise and,the other one tasted like thousand Island dressing, and the last want to use it like a tangy ranch dressing. For entrées we got the ribeye medium rare and the surf and turf. Ribeye - dry and barely any fat. I was so disappointed because I was really looking forward to this dish. Definitely tasted like the cheapest cut of meat ever offered. Surf and turf- i'm used to getting a piece of steak and a lobster tail. Instead of a lobster tail they provide two pieces of shrimp which were overcooked. The sirloin was cooked to medium where it was very good. For dessert - tres leches cake - no wow factor. I ended up getting a facial and was very relaxing and nice and a good price! $1065 Pesos for their best facial so it's worth it Checkout process: We departed on a Sunday. There are long lines but there's no way around it because they have to cut off your wristband and turn it in. Then they gave you a check out ticket in which you have to present with your departure from the resort. That concludes my stay here. I know the managment team tends to respond to every review with some generic answer. Don't bother unless you're going to change some things on the website i.e free wifi, the bogus $500 resort credit, and the limitations of the restaurants. Thanks!

    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
     Dear Guest First of all I offer you an apology for all those things that you mentioned were not to your liking, starting with the food to tell you that besides thanking you for your great feedback it is my duty to inform you that we know all our distinguished guests have particular tastes and as our duty is Satisfy all our guests we always have the option where you can inform our chef what you would like to eat and he will be happy to make it. On the other hand we also have our Customer Service where you can comment all your issues and give us the opportunity to improve your stay, we believe that there is nothing so serious as not to be able to solve it, as long as you give us the opportunity to do it. I reiterate my sincere apologies for all the unintended inconveniences. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators

    • february 23 2017
    • Montague, California
    • Couples

    mluiz

    “Very disappointing”


    Booked at the premium level, the king room we booked was not available when we checked in, given a room with 2 double beds, told to check back the next day at noon to see if they could move us. At noon were told to check back at 3, finally moved to a king room and the mattress was broken down with large " nests" on each side. Complained to front desk after sleeping in it the first night, complained again after the second night, finally they replaced it with another old mattress that at least wasn't broken down as bad. $500 resort credit is a scam! Just a coupon for 15 -25% off select services, that they don't honor. Purchased bottles of tequila from the gift store charging to our room, presented our coupon, were told that we would be given the discount when we checked out. Upon check out they would not give us the discount saying that it should have been took out at time of purchase. We had our receipt and proof of the resort credit voucher but they would not budge. Several light switches in the room worked only intermittently, sink and shower drains were slow to the point were you were standing in water in the shower. Free Wi-Fi ( is included in the premium level) is a joke if you get up early in the morning you can get enough bandwidth to check email not much else. Food was mediocre, suffering from lack of quality ingredients, the steak at the restaurant while seasoned well was very gristly and tough, select grade or lower. Buffet was also uninspiring. The bar, housekeeping and wait staff were very friendly and accommodating, not so with the front desk. The pool area is nice and well maintained.


    EVALUATION

    Round Indicators

    • february 23 2017
    • Couples

    Dan R

    “Not peaceful-but fun.”


    Not a fan of the DJ at the pool all day. The room was clean and the amenities were fine. The location, on that cove, was GREAT! We went down the beach and had a great meal and then took a boat on an excursion. Antoni R., one of the bartenders, was SUPERB.


    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
    Dear Dan First of all I would like to thank you for the time YOU took to share your comments with us, and it is a real pleasure to know that you enjoy your stay with us, but above all I thank you for specifying those things that were to your liking, we will congratulate on your behalf to Antonio for the excellent service offered. I reiterate our gratitude and we hope to see you soon. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators

    • february 22 2017
    • Couples

    Kaila P

    “February Getaway”


    The overall Resort is a 4 out of 5. I am being very picky here. I expected more for the food. The rest of the resort is great. Rooms are lovely and the pool is great. I read you do not get a lot of sun around the pool...well you do have to switch sides of the pool come afternoon. Which isn't a huge deal. There is always sun some where around one of the pools I love a nice beach and you will not spend any time on this beach. So if you are looking for a nice beach to relax on and go for a long walk..again this isn't the resort. The resort is tucked away in what feels like the jungle with the mountain's and trees which is beautiful but not a good beach. I expected a lot of selection of Seafood. Did not deliver. The one night there was a Seafood buffet we had the Sushi restaurant booked. DO NOT go to the Sushi Restaurant. Not good at all!! So I was very disappointed in the Seafood. I have stayed at RIU's and the Seafood selection is always there. Overall the staff is very friendly the rooms and resort were enjoyable. The WIFI is not free by the way!! Also bring bug spray!! I cannot stress this enough. I saw people with huge bug bites on my second day..then I noticed them on myself. You don't even feel them bite. Its like fleas.


    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
    Dear Kaila We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Puerto Vallarta hotel and we thank you for your kind recommendation to Tripadvisor’s readers . It is our commitment to provide excellent services and offer memorable experiences to our valued guests, I am glad we have achieved our goal with you. We are more than ready to welcome you hoping you give us the pleasure of choosing us as your host to offer new and amazing experiences again. All our best, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators

    • february 21 2017
    • Calgary
    • Couples

    Chris P

    “Peaceful Relaxation”


    This was our 2nd stay here, first time was 5 years ago. I have no complaints whatsoever as it is exactly what we were looking for. Seclusion, outside of the hustle and bustle, quiet and small. The resort is very clean and well maintained, and the staff are exceptional. David Rodriguez was a delight as a waiter in the Los Arcos alacarte, making subtle changes and suggestions to our dinners. He is attentive and responsive to every need, noticing right away when you needed something. Oscar Martinez was another attentive staffer who served drinks and was always happy and chatty, it got to the point where we were asking to be seated where he was working. All of the staff at the resort are friendly and smiling. Food was very good, no complaints at all. Fresh and tasty all the time. If you are looking for a huge beach that you can walk for miles, this isn't it...it is a smaller beach, but room to expand next to the resort where there are a couple of restaurants with beachfront service at very reasonable prices. The fishermen and panga drivers moor their small boats in the bay in front of the hotel and I was delighted to watch them and their families and a few beach dogs as they live life right next to the hotel, bringing their boats in and out of the river, seeing the catch of the day, helping each other out in rough waters as the waves can make loading and unloading us tourists an interesting experience! The only suggestion I have is plan to use some bug spray - bring it or buy it in their gift shop. The mosquitoes and sand fleas were merciless...not sure if this is a year round thing, but both times we have been there, they were biting.


    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
    Dear Chris Firstly we would like to thank you for choosing our Barceló Puerto Vallarta hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. I thank you for mentioning all those services that have been to your liking but above all I thank you for mentioning those collaborators who have excelled to make your stay more pleasant, I assure you we will share your comment with David who will surely be happy to know that his efforts have been Valued We reiterate that we are at your service we hope to see you for third time very soon. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    EVALUATION

    Round Indicators

    • february 20 2017
    • Las Vegas, Nevada
    • Couples

    Iheartjennychu

    “Not really all inclusive - mediocre food”


    A couple months ago, my boyfriend and I went to the Kore Tulum All Inclusive Resort in Tulum. We had such an amazing experience so we wanted to do an all inclusive again but this time in Puerto Vallarta. My room rate: $266USD/night. One of the reasons I booked this hotel is because there was a special offer of a $500 resort credit! Awesome. Needless to say, we arrived the day after Valentine's Day and the check in was smooth. I was disappointed to learn that wifi and room service was not included. And the $500 resort credit was bogus - definitely false advertisement. It's actually a discount (15-25%) off when shopping at the gift shop or getting a massage. Honestly - this was the deciding factor for booking this hotel and now I totally regret it. False Advertising They also advertise "Free Wifi" which they only offer to premium members only. Very misleading. Also, if you don't want to do buffet, you have to make reservations in advance for the Spanish, Italian, or Japanese restaurant. We didn't arrive to the hotel until 8pm so the buffet was our only choice. We are huge foodies and found the food here to be pretty mediocre. Besides their house white and red wines, if you wanted something else there was an extra charge. As far as the fancier restaurants that you have to make a reservation for- they don't allow you to eat at the other restaurant every night or the duration of your stay. For example, we were staying a total of 4 nights and we got two nights of food vouchers unless you're a "premium member" then you can go as often as you would like. They only take reservations from 9-5. You can't just call and make a reservation. You have to physically go down to the concierge and present your meal vouchers. Again - not really all inclusive and they failed to mention this. In the mornings, there's a man spraying pesticides or whatever chemicals around the resort. I had no idea and inhaled it on accident and felt as if my body has just been poisoned. Room: large and spacious. Love the layout of the bathroom and the balcony is quite large. At the foot of the bed is the pretty foot bench with a bunch of white mysterious stains. Nasty. Two robes are provided but no slippers. When you use the air conditioning- it's super loud. The ceiling fan was off balance so it made a constant freaking noise. My biggest complaint is the walls are so thin. The first night here, there was a lady walking around in her heels for hours and I could not sleep. I had to call security to go up there to tell her to quiet down and she finally did around 1:30 am. Then at 7:30 am, she's back at it again. I can hear everything - from moving the furniture to the shower and the heels. Ugh! Who wears heels and just walks around all night? We ended up switching to a new room in tower 1. Food: Buffet - tons of options but very mediocre Snack bar - disappointing Ordered: Ceviche Vallarta - instead of the lime cooking the fish, you get cooked shredded fish that is super dry and a piece of tostada Avocado with tuna salad - alright. Nothing special because it's tuna from the can. Flautas - lacking flavor Steak sandwich - decent Shrimp burrito - out of everything ordered- this was my favorite. The cheese is the star in this plate. They also have a taco stand and I recommend the al-pastor tacos. The al-pastor is slow roasting and you have many different topping options. Margarita on the rocks - too much simple syrup. I exchanged it for a house white wine and the bartender poured it into a plastic cup. I looked inside of my cup and there was chunks of salt in my cup. I'm guessing they didn't wash the cups properly. Piña coladas and mojitos are decent. If you order tequila shots, they are super tiny. Dirty Monkey drink - try this!! Fancy restating 1: Don Quixote (Spanish) Ensalada de pulpo - not what I was expecting at all. I was hoping for a salad - not two pieces of potato with octopus on top. Potato had no flavor; octopus chewy. The only good thing about this dish is the aioli. Tapas. Spanish tortilla - only good with the aioli. The other type of included imitation crab. One of the tapas had imitation crab and one small piece of shrimp cut into 3 pieces to fill the bread. Chorizo was alright This plate is definitely not "Spanish Tapas." For seconds - I ordered the chicken with saffron sauce. Finally! Something I really enjoyed while staying here at Barcelo. Chicken was tender and not dry and the saffron sauce is very strong. Lamb lollipops - also cooked at medium rare perfection and very flavorful. Fancy Restaurant 2: Arcos (Steak) We woke up late and was 20 minutes late to our reservations and they were very accommodating and sat us anyways even though they said they can only hold tables for 15 minutes. The complimentary cheese bread and the herb butter was probably my favorite thing tonight. For appetizers, we order the assortment of empanadas. They were very dry and and not enough flavor, more bread than meat. In the menu it says the sauces word chimichurri and an avocado sauce. That definitely was not the case. One tasted like mayonnaise and,the other one tasted like thousand Island dressing, and the last want to use it like a tangy ranch dressing. For entrées we got the ribeye medium rare and the surf and turf. Ribeye - dry and barely any fat. I was so disappointed because I was really looking forward to this dish. Definitely tasted like the cheapest cut of meat ever offered. Surf and turf- i'm used to getting a piece of steak and a lobster tail. Instead of a lobster tail they provide two pieces of shrimp which were overcooked. The sirloin was cooked to medium where it was very good. For dessert - tres leches cake - no wow factor. I ended up getting a facial and was very relaxing and nice and a good price! $1065 Pesos for their best facial so it's worth it Checkout process: We departed on a Sunday. There are long lines but there's no way around it because they have to cut off your wristband and turn it in. Then they gave you a check out ticket in which you have to present with your departure from the resort. That concludes my stay here. I know the managment team tends to respond to every review with some generic answer. Don't bother unless you're going to change some things on the website i.e free wifi, the bogus $500 resort credit, and the limitations of the restaurants. Thanks!


    PachecoR, Director General at Barcelo Puerto Vallarta, responded to this review
    Dear Guest First of all I offer you an apology for all those things that you mentioned were not to your liking, starting with the food to tell you that besides thanking you for your great feedback it is my duty to inform you that we know all our distinguished guests have particular tastes and as our duty is Satisfy all our guests we always have the option where you can inform our chef what you would like to eat and he will be happy to make it. On the other hand we also have our Customer Service where you can comment all your issues and give us the opportunity to improve your stay, we believe that there is nothing so serious as not to be able to solve it, as long as you give us the opportunity to do it. I reiterate my sincere apologies for all the unintended inconveniences. Best Regards, Rodolfo Pacheco Gerente General / General Manager Barceló Puerto Vallarta

    Barceló Hotel Beach  Puerto Vallarta

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