Barceló Hotel Beach Maya Palace Deluxe

Barceló Maya Palace

Texto: 35719 24-hour, exclusive, all inclusive resort offering a luxurious range of restaurants and activities on the beachfront. Carretera Chetumal Puerto Juárez Km. 266,3 | 77750 | Riviera Maya, Quintana Roo || México
+52 984 875 1500 +52 984 875 1501
Barceló Maya Palace Texto: 35719 4.5 out of 5 based on 8585 ratings. 8585 user reviews.
Barceló Maya Palace reviewed by ulmank on . ok Stay Have been to this resort several times over the last 15 years. Resort in itself is gorgeous but the people are kind of rude and when you arrive they take you to a side room where they inform you... Rating: 2
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Barceló Maya Palace

Carretera Chetumal Puerto Juárez Km. 266,3   77750   Riviera Maya, Quintana Roo     México  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Palace

4.5/5 Round Indicators
| 8623 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

62% Complete

5432

Very good

21% Complete

1884

Average

9% Complete

782

Poor

3% Complete

281

Very poor

2% Complete

244

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    Round Indicators
    526krisf Haskins. 05/18/2018 Couples

    “Paradise Vacaton”

    First time there and it was amazing, highly recommend and intend on going back!! Staff was very friendly and accommodating, very clean! Food was very good, pools were amazing! It was a total package! Cannot wait to go back!
    Round Indicators
    Sabulski185 05/17/2018 Friends getaway

    “Barcelo Palace May 2018”

    Barcelo Palace May 2018 me and my husband went to spend our 17th anniversary at Barcelo Palace this place was wonderful we went there last year and had a great time we’ve been going to Barcelo for the past five years would recommend this place to anyone our service was great our room was very clean food was excellent at all of the restaurants if you stay at the palace you get to go to the restaurants every night which was wonderful had lobster twice filet mignon on all the staff there was very nice and courteous even walking down the hall ways or the pathways every staff member always said hello to everyone
    Round Indicators
    Abigail B 05/15/2018 Family

    “Overall review”

    I looked at many reviews before we came here and was always so confused how someone could give this place a five star and then the same day someone else could say one star! Well we’re here right now and all I can say is that those people giving it a one star must be pretty grumpy people! I’d recommend they pay thousands more to go to a more perfect resort. But for the price you pay here I think it’s worth it! Sure the food is not the best but still very doable- the restaurants are better, carbie, brassiere and japanese were best! we weren’t here for the food anyway- if you are go somewhere else. What we were here for: fun, pools, great kids pool with slides, beautiful beach and lots of things to do! This place has everything! We love it and will come back. Note to hotel: Only things I’d change: Find a way to clean up the seaweed off the beach. More variety of fresh food in buffets- try to keep warm foods warmer and cold foods colder Make reserving restaurants easier by allowing us to schedule all nights in one meeting Add a garbage can in the bathroom by the sink Don’t charge extra for WiFi! I’ve be to hotels all around the world and even in Africa have never had to pay to use WiFi there
    Round Indicators
    Andrew H 05/15/2018 Friends getaway

    “Awesome pool, great staff, couldn't ask for much more”

    My wife and I went to Barcelo Maya this past month with a few friends and their family. Overall, we were impressed with the size of the rooms, the size of the pool, and the overall level of the facilities. The staff was always very friendly, and after meeting Abraham (I think he said his name was Abraham Hernandez Mendez) at the hall bar where the specialty restaurants are, we made a point of dropping by every night - best drinks, hands down! If you're like I am, where your primary interest is relaxing by the pool and reading a book, this place will not disappoint. There are plenty of covered areas where you can also lounge in the water, giving you the water and relaxation without being burnt. After walking around the rest of the facility, we noticed that not only is the Palace enormous, but the pool is probably the biggest as well. If I had to choose one gripe, it was that we had to hunt for authentic Mexican food. I understand the majority of Americans love their pizza and beer, but we were disappointed that a good deal of food was burgers, fries, etc. while a smaller percentage was fresh barbacoa tacos or pork dishes.
    Round Indicators
    luislongoria2002 San Antonio, Texas. 05/15/2018 Family

    “Dont Stay Here”

    Barcelo Maya Palace had the worst food i have ever had in Mexico. All buffets and restaurants were horrible. Food was always cold and tasteless. Had an issue with the toilet in the room and no one ever came out to fix it. Every time i called they sounded annoyed by my call. I will never recommend this place and never stay there again.

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear luislongoria2002, Thank you for reviewing your recent stay at Barceló Maya Palace. Please accept my apologies, if the buffets or the multi and international, A la carte (11 restaurants), were not to your convenience. Very often receive positive feedbacks in this site towards our culinary options. We are concerned that none of these services were to your approval and liking. As every person is different and has different tastes; however, our team always tries to accommodate all the guests’ needs as we are always striving for excellence in the service. We do appreciate your feedback, and I hope that you will give us the opportunity to welcome you back. Kind Regards, José Luis Serratos Manager on Duty.

    EVALUATION

    Round Indicators

    • may 18 2018
    • Haskins
    • Couples

    526krisf

    “Paradise Vacaton”


    First time there and it was amazing, highly recommend and intend on going back!! Staff was very friendly and accommodating, very clean! Food was very good, pools were amazing! It was a total package! Cannot wait to go back!


    EVALUATION

    Round Indicators

    • may 17 2018
    • Friends getaway

    Sabulski185

    “Barcelo Palace May 2018”


    Barcelo Palace May 2018 me and my husband went to spend our 17th anniversary at Barcelo Palace this place was wonderful we went there last year and had a great time we’ve been going to Barcelo for the past five years would recommend this place to anyone our service was great our room was very clean food was excellent at all of the restaurants if you stay at the palace you get to go to the restaurants every night which was wonderful had lobster twice filet mignon on all the staff there was very nice and courteous even walking down the hall ways or the pathways every staff member always said hello to everyone


    EVALUATION

    Round Indicators

    • may 15 2018
    • Family

    Abigail B

    “Overall review”


    I looked at many reviews before we came here and was always so confused how someone could give this place a five star and then the same day someone else could say one star! Well we’re here right now and all I can say is that those people giving it a one star must be pretty grumpy people! I’d recommend they pay thousands more to go to a more perfect resort. But for the price you pay here I think it’s worth it! Sure the food is not the best but still very doable- the restaurants are better, carbie, brassiere and japanese were best! we weren’t here for the food anyway- if you are go somewhere else. What we were here for: fun, pools, great kids pool with slides, beautiful beach and lots of things to do! This place has everything! We love it and will come back. Note to hotel: Only things I’d change: Find a way to clean up the seaweed off the beach. More variety of fresh food in buffets- try to keep warm foods warmer and cold foods colder Make reserving restaurants easier by allowing us to schedule all nights in one meeting Add a garbage can in the bathroom by the sink Don’t charge extra for WiFi! I’ve be to hotels all around the world and even in Africa have never had to pay to use WiFi there


    EVALUATION

    Round Indicators

    • may 15 2018
    • Friends getaway

    Andrew H

    “Awesome pool, great staff, couldn't ask for much more”


    My wife and I went to Barcelo Maya this past month with a few friends and their family. Overall, we were impressed with the size of the rooms, the size of the pool, and the overall level of the facilities. The staff was always very friendly, and after meeting Abraham (I think he said his name was Abraham Hernandez Mendez) at the hall bar where the specialty restaurants are, we made a point of dropping by every night - best drinks, hands down! If you're like I am, where your primary interest is relaxing by the pool and reading a book, this place will not disappoint. There are plenty of covered areas where you can also lounge in the water, giving you the water and relaxation without being burnt. After walking around the rest of the facility, we noticed that not only is the Palace enormous, but the pool is probably the biggest as well. If I had to choose one gripe, it was that we had to hunt for authentic Mexican food. I understand the majority of Americans love their pizza and beer, but we were disappointed that a good deal of food was burgers, fries, etc. while a smaller percentage was fresh barbacoa tacos or pork dishes.


    EVALUATION

    Round Indicators

    • may 15 2018
    • San Antonio, Texas
    • Family

    luislongoria2002

    “Dont Stay Here”


    Barcelo Maya Palace had the worst food i have ever had in Mexico. All buffets and restaurants were horrible. Food was always cold and tasteless. Had an issue with the toilet in the room and no one ever came out to fix it. Every time i called they sounded annoyed by my call. I will never recommend this place and never stay there again.


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear luislongoria2002, Thank you for reviewing your recent stay at Barceló Maya Palace. Please accept my apologies, if the buffets or the multi and international, A la carte (11 restaurants), were not to your convenience. Very often receive positive feedbacks in this site towards our culinary options. We are concerned that none of these services were to your approval and liking. As every person is different and has different tastes; however, our team always tries to accommodate all the guests’ needs as we are always striving for excellence in the service. We do appreciate your feedback, and I hope that you will give us the opportunity to welcome you back. Kind Regards, José Luis Serratos Manager on Duty.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.