Barceló Hotel Beach Maya Palace Deluxe

Barceló Maya Palace

Texto: 36011 24-hour, exclusive, all inclusive resort offering a luxurious range of restaurants and activities on the beachfront. Carretera Chetumal Puerto Juárez Km. 266,3 | 77750 Riviera Maya, Quintana Roo
+52 984 875 1500 52 984 875 1580
Barceló Maya Palace Texto: 36011 4.5 out of 5 based on 6756 ratings. 6756 user reviews.
Barceló Maya Palace reviewed by DavidSafavian on . Barcelo: Great facilities. Service and food? Not so much. My family and I spent a week at the Barcelo Maya Palace Deluxe. It was not a bad vacation. On the plus side, the facilities are lovely. Rooms are spacious and clean. The pools are AMAZING. And... Rating: 4
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Barceló Maya Palace

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Palace

4.5/5 Round Indicators
| 7027 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

61% Complete

4323

Very good

23% Complete

1625

Average

9% Complete

657

Poor

3% Complete

229

Very poor

2% Complete

193

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    Round Indicators
    Z7478NIdavidm El Cajon, California. 09/16/2017 Friends getaway

    “Best place ever. The snorkeling at this beach, right outside resort is the best I have ever expefiemced”

    Fernanda front desk is truly a star. Leyli and David breakfast buffet are so kind and welcoming. Mariana with activities is the best and so is best day travel. Ishmael and his partner at the French restaurant is fantastic and this place is nothing but splendor. The Burgundy escargot is the best. Mr Nunes Rio Secreto is the best, says the Queen. Thank you I will be back
    Round Indicators
    LukeSTCWest Saint Charles, Illinois. 09/15/2017 Family

    “Amazing as always with lots of fun surprises”

    I've stayed at Barcelo Maya Palace many many times. I return here so often mainly due to the amazing staff. The resort is great itself. I think its the best resort in riviera maya by far. Everything here is pristine and perfect. Staff works hard to maintain this giant resort and keep their guests satisfied. I brought my parents this time around. It was my mom's birthday. There is no better place to celebrate special occasions. Barcelo Maya Palace staff went out of their way to make my mom's birthday so special. Birthday celebration went on all day long. Started with breakfast at the buffet where my good friend Alejandrina, whom I have known for years, prepared a table with balloons just for us. My good friend Ruben was our amazing server. Soon after we finished breakfast my mom was surprised with a big birthday cake made just for her. Almost all of the buffet breakfast staff came by our table to celebrate this moment. It was amazing. The buffet staff is so attentive. You'll find dining there a pleasure. Wanted to thank my friend Daniela Dominguez who is one of the chefs at the Palace. The kitchen staff does a spectacular job with the large variety of food offerings for breakfast lunch and dinner. Anyone who comes to stay here will be pleased with the wide variety of food options and the themed dinner buffets. Around lunch time, my good friend Enrique who is an amazing bartender here, asked us to come by the Coco bar. My friend Angelica and Rosa surprised my mom with yet another birthday cake by the Coco bar. Angelica knows exactly what our favorite drinks are. She had those out for us right away. Angelica and Rosa work very hard around the big pool delivering drinks to all the guests with a big smile on their face. They all do a fantastic job. You'll be pleased with the level of service when relaxing by the big pool. Everyone at Coco bar did an amazing job. Big thanks to Enrique, Oskar, Jonathan and ALL of the awesome bartenders at Coco beach and pool bar. Also big thanks to Ulises at the adult pool. I've known these people for years, and for all these years they continue to provide an amazing and great experience -- along with amazing drinks. When you come here, they will take care of you! Also wanted to mention Jesus from the new El Cielito adult pool. He makes amazing drinks. Well worth the walking distance or the 15 minute bus ride from Palace. Also thanks to all the amazing bartenders at Careys Lobby bar and the theater bar! Finally I wanted to thank Jose who checked us in and did us a wonderful favor. And big thank you to Fabiloa who is the front desk manager. Everyone goes out of their way to please the guests at Barcelo Maya Palace. Also thank you to all the wonderful staff at the Premium Level lounge. If you're thinking about booking here, don't think, just book your vacation here. You will not be disappointed.
    Round Indicators
    koji02 09/14/2017 Couples

    “Sept Getaway”

    Only great things to say about this place: the customer service is above excellence. Service is always prompt and always have that big accomodating smile. The hotel is always clean and well kept. The food is awesome. Had dinner at their French Restaurant and the food was really good. They have free shuttle that brings you around the compound and their five resorts. The beach location is to the best with white sand beaches, calm waves and perfect for a swim or snorkling. Guaranteed to see some sea turles swimming around. The pool are so clean and excellent service around. One of the best place to unwind and forget about work for a week...

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Guest, Thank you for making our Barceló Palace your choice hotel on this occasion and for your very kind recommendation to the travel community of Riviera Maya, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Barceló. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. The Management

    Round Indicators
    Allan D Ashburn, Virginia. 09/14/2017 Friends getaway

    “Quick Get Away with Friends - Wish we had more time !”

    This was a last minute trip and we were supposed to go to Cancun, instead we ended up at Riviera Maya - Barcelo Maya Palace which turned out to be a blessing. The resort is very nice & clean, landscape is beautiful, the beach is perfect, so much fish in there that you don't really need to snorkel, just bring a piece of bread :-) The room is very spacious and clean. Mini bar in the room is a plus.The food at the buffet restaurants were good and plenty to choose from. Then you can also have a sit in dinner in other restaurants. We ate at Caribe Seafood & Tokyo Hibachi. Both were really good. But most of all, the main reason why our vacation was SO GREAT is because of their staff. Everyone in the resort was so nice, courteous, professional and always willing to help and made us feel welcome. Big Shout Out to the Entertainment Crew - Diego, Metz and Wendy and the rest of their crew. From the beach, pool and karaoke bar. All of them really made this vacation a very memorable and fun for us. To the servers, Darwin, Carlos, Omar, Yosefina and the others I couldn't remember. Transportation Crew - Francisco and the drivers. Thank you to all of you. We are definitely coming back. The only thing not so good was the check in and check out process, like the other reviews, it took us so long to check in & out. We reserved 5 rooms so it really took so long....(worst part was I emailed 2 days before we get arrived asking what they need when we check in and didn't get a response). We didn't get any overview or some basic info in the hotel ( where to eat, dinner reservations - what to do, where to go, activities, rentals, etc). We had to find out by ourselves. **overall rating could have been 5 stars**

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Allan, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional wait you experienced upon your arrival, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the lively sports and leisure activities throughout the day and our Mini Club team, with their kindness and professionalism taking care of our little guests and ensuring that they have a nice time and bring back home good memories of their holidays among us. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Once more we thank you for sharing your experience with us and look forward to serving you again soon. The Management

    Round Indicators
    gradysgirl1995 Atchison, Kansas. 09/14/2017 Business

    “AMAZING”

    One benefit for staying at the Palace was that we could visit the other Barcelo Resorts. I didn't think this was a big deal, until we got there. Each resort was so close that we could easily walk from one resort to the other and not even realize we were leaving our resort. Absolutely beautiful. Many restaurants to visit; with staying at the Palace, we were able to choose from our restaurants or a restaurant from the other resorts. The French Restaurant is very elegant; I was able to eat lobster every night which is something we never do at home. The beds were like sleeping on clouds. The staff was very accommodating and kind. I would absolutely recommend this resort. No food service by the pool. Drink service was a little slow and there was not always a bartender at the adult pool; but other than that, it was an amazing experience.

    EVALUATION

    Round Indicators

    • september 16 2017
    • El Cajon, California
    • Friends getaway

    Z7478NIdavidm

    “Best place ever. The snorkeling at this beach, right outside resort is the best I have ever expefiemced”


    Fernanda front desk is truly a star. Leyli and David breakfast buffet are so kind and welcoming. Mariana with activities is the best and so is best day travel. Ishmael and his partner at the French restaurant is fantastic and this place is nothing but splendor. The Burgundy escargot is the best. Mr Nunes Rio Secreto is the best, says the Queen. Thank you I will be back


    EVALUATION

    Round Indicators

    • september 15 2017
    • Saint Charles, Illinois
    • Family

    LukeSTCWest

    “Amazing as always with lots of fun surprises”


    I've stayed at Barcelo Maya Palace many many times. I return here so often mainly due to the amazing staff. The resort is great itself. I think its the best resort in riviera maya by far. Everything here is pristine and perfect. Staff works hard to maintain this giant resort and keep their guests satisfied. I brought my parents this time around. It was my mom's birthday. There is no better place to celebrate special occasions. Barcelo Maya Palace staff went out of their way to make my mom's birthday so special. Birthday celebration went on all day long. Started with breakfast at the buffet where my good friend Alejandrina, whom I have known for years, prepared a table with balloons just for us. My good friend Ruben was our amazing server. Soon after we finished breakfast my mom was surprised with a big birthday cake made just for her. Almost all of the buffet breakfast staff came by our table to celebrate this moment. It was amazing. The buffet staff is so attentive. You'll find dining there a pleasure. Wanted to thank my friend Daniela Dominguez who is one of the chefs at the Palace. The kitchen staff does a spectacular job with the large variety of food offerings for breakfast lunch and dinner. Anyone who comes to stay here will be pleased with the wide variety of food options and the themed dinner buffets. Around lunch time, my good friend Enrique who is an amazing bartender here, asked us to come by the Coco bar. My friend Angelica and Rosa surprised my mom with yet another birthday cake by the Coco bar. Angelica knows exactly what our favorite drinks are. She had those out for us right away. Angelica and Rosa work very hard around the big pool delivering drinks to all the guests with a big smile on their face. They all do a fantastic job. You'll be pleased with the level of service when relaxing by the big pool. Everyone at Coco bar did an amazing job. Big thanks to Enrique, Oskar, Jonathan and ALL of the awesome bartenders at Coco beach and pool bar. Also big thanks to Ulises at the adult pool. I've known these people for years, and for all these years they continue to provide an amazing and great experience -- along with amazing drinks. When you come here, they will take care of you! Also wanted to mention Jesus from the new El Cielito adult pool. He makes amazing drinks. Well worth the walking distance or the 15 minute bus ride from Palace. Also thanks to all the amazing bartenders at Careys Lobby bar and the theater bar! Finally I wanted to thank Jose who checked us in and did us a wonderful favor. And big thank you to Fabiloa who is the front desk manager. Everyone goes out of their way to please the guests at Barcelo Maya Palace. Also thank you to all the wonderful staff at the Premium Level lounge. If you're thinking about booking here, don't think, just book your vacation here. You will not be disappointed.


    EVALUATION

    Round Indicators

    • september 14 2017
    • Couples

    koji02

    “Sept Getaway”


    Only great things to say about this place: the customer service is above excellence. Service is always prompt and always have that big accomodating smile. The hotel is always clean and well kept. The food is awesome. Had dinner at their French Restaurant and the food was really good. They have free shuttle that brings you around the compound and their five resorts. The beach location is to the best with white sand beaches, calm waves and perfect for a swim or snorkling. Guaranteed to see some sea turles swimming around. The pool are so clean and excellent service around. One of the best place to unwind and forget about work for a week...


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear Guest, Thank you for making our Barceló Palace your choice hotel on this occasion and for your very kind recommendation to the travel community of Riviera Maya, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Barceló. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. The Management

    EVALUATION

    Round Indicators

    • september 14 2017
    • Ashburn, Virginia
    • Friends getaway

    Allan D

    “Quick Get Away with Friends - Wish we had more time !”


    This was a last minute trip and we were supposed to go to Cancun, instead we ended up at Riviera Maya - Barcelo Maya Palace which turned out to be a blessing. The resort is very nice & clean, landscape is beautiful, the beach is perfect, so much fish in there that you don't really need to snorkel, just bring a piece of bread :-) The room is very spacious and clean. Mini bar in the room is a plus.The food at the buffet restaurants were good and plenty to choose from. Then you can also have a sit in dinner in other restaurants. We ate at Caribe Seafood & Tokyo Hibachi. Both were really good. But most of all, the main reason why our vacation was SO GREAT is because of their staff. Everyone in the resort was so nice, courteous, professional and always willing to help and made us feel welcome. Big Shout Out to the Entertainment Crew - Diego, Metz and Wendy and the rest of their crew. From the beach, pool and karaoke bar. All of them really made this vacation a very memorable and fun for us. To the servers, Darwin, Carlos, Omar, Yosefina and the others I couldn't remember. Transportation Crew - Francisco and the drivers. Thank you to all of you. We are definitely coming back. The only thing not so good was the check in and check out process, like the other reviews, it took us so long to check in & out. We reserved 5 rooms so it really took so long....(worst part was I emailed 2 days before we get arrived asking what they need when we check in and didn't get a response). We didn't get any overview or some basic info in the hotel ( where to eat, dinner reservations - what to do, where to go, activities, rentals, etc). We had to find out by ourselves. **overall rating could have been 5 stars**


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear Allan, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional wait you experienced upon your arrival, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your wellbeing whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the lively sports and leisure activities throughout the day and our Mini Club team, with their kindness and professionalism taking care of our little guests and ensuring that they have a nice time and bring back home good memories of their holidays among us. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Once more we thank you for sharing your experience with us and look forward to serving you again soon. The Management

    EVALUATION

    Round Indicators

    • september 14 2017
    • Atchison, Kansas
    • Business

    gradysgirl1995

    “AMAZING”


    One benefit for staying at the Palace was that we could visit the other Barcelo Resorts. I didn't think this was a big deal, until we got there. Each resort was so close that we could easily walk from one resort to the other and not even realize we were leaving our resort. Absolutely beautiful. Many restaurants to visit; with staying at the Palace, we were able to choose from our restaurants or a restaurant from the other resorts. The French Restaurant is very elegant; I was able to eat lobster every night which is something we never do at home. The beds were like sleeping on clouds. The staff was very accommodating and kind. I would absolutely recommend this resort. No food service by the pool. Drink service was a little slow and there was not always a bartender at the adult pool; but other than that, it was an amazing experience.


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