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Barceló Hotel Beach Maya Palace Deluxe

Barceló Maya Palace

Texto: 36011 24-hour, exclusive, all inclusive resort offering a luxurious range of restaurants and activities on the beachfront. Carretera Chetumal Puerto Juárez Km. 266,3 | 77750 Riviera Maya, Quintana Roo
+52 984 875 1500 52 984 875 1580
Barceló Maya Palace Texto: 36011 4.5 out of 5 based on 5500 ratings. 5500 user reviews.
Barceló Maya Palace reviewed by Love2snorkel67 on . Wonderful Vacation We booked 10 days at the Palace. Did not elect to upgrade to club premium level. From the moment we arrived on the property, I can say with total honesty, every single employee we encountered was... Rating: 5
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Barceló Maya Palace

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Palace

4.5/5 Round Indicators
| 5504 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

61% Complete

3365

Very good

23% Complete

1291

Average

9% Complete

517

Poor

3% Complete

175

Very poor

2% Complete

156

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    Round Indicators
    skussy Minneapolis, Minnesota. 02/19/2017 Family

    “Fourth Trip to the Palace Deluxxe”

    Services and amenities are always extremely good to excellent. The rooms are well maintained and the restaurants, and even the buffets, are consistently great, with superior service and delicious food. Then there the bars...really a highlight! The Carey Bar (Lobby) and El Cielo Bar (Adult swimming pool) are as good as it gets...top shelf all the way. And, of course, the people. The entire staff is friendly, and go out of their way to make the stay not just enjoyable, but memorable. A special "shout out" to a few of them...Ulysses, Consuelo, and Maudillo at El Cielo, Jonathon and Angel at Carey, and Lucio at the Hacienda. 5 stars each! We will be back!
    Round Indicators
    bguy620 Denver, Colorado. 02/18/2017 Couples

    “best all inclusive”

    I have been to the Palace 6 times over 5 years also have been to a hand full of others up and down the coast and the Barcelo Palace is by far the best. I don't think you can get everything anywhere at this price point, but for me the Palace checks the most boxes by far. ROOMS BEACH FOOD BOOZE ! OH and the largest pools you will ever see. The rooms are fantastic, large, 2 sinks in bathroom so we can both get ready at the same time, separate large shower plus bath tub, no tub to climb into for shower The specialty restaurants are for the most part great, the only one I will not do is the Mexican, have tried twice and just don't get it. The French is my favorite. The best beach by far, some might like waves to frolic in but for me snorkling right off the beach with coral to attract fish and have to mention the large sea turtle always around in chest deep water is great. The true post card color water with all the different blues & greens you can imagine and usually very clear. Also a mile and a half long or more The Coco bar is always a good time during the day while venturing on and off the beach, I have to talk about the bartenders, they are great! Can't remember them all but LOUIS and ISMAIL really stick out,Hi Guys from Geno. The Barcelo is huge but once you figure out the short cuts or use the double decker bus you will appreciate it. The one thing I would like is a more evening entertainment at the Palace, maybe live music, we always find ourselves venturing to other lobby bars or the mall looking for evening fun and not always finding it. Shop smart for the right price because they do vary on all sights and seem to change often. Just book it !
    Round Indicators
    Laurie W 02/17/2017 Couples

    “Stayed b4 and will stay again. Almost perfect.”

    We stayed 1/29/17 thru 2/4/17. We have stayed at this resort several times before and as always it is such a beautiful place. Like most reviews will tell you the grounds are impeccable along with the service. There is plenty to do and yes it is a very large property but they do have an excellent bus service that takes you around the property that is very convenient. And yes some of the rooms are quite far from the beach, we were unable to move closer this trip because the property was at 100% when we were there. We don't mind because the walk is beautiful and good exercise. This trip we did discover something about the property we were unaware of on previous trips and very much recommend. There is a cenote at the end of the property, you can take a four wheel tour of the grounds and thru the jungle to the cenote where there is an underwater river you are guided thru. It is not a huge cenote but quite big enough. The tour was 60.00 for 2 very reasonable and you do not have to take a bus ride off the property. I am not sure but if you know where it is at I see no reason why you could not go without a tour. We also took advantage of the catamarans and the kayaks. The food was great as always and the service amazing. We ate all of our dinners at the specialty restaurants which you need to make reservations for as soon as you check in. All were exceptional but we were disappointed in the Brazilian grill this trip the service was great but the skewered meats were fairly dry this trip. The one thing you do need to be aware of is something we have never encountered before. We were asked if we wanted to open an account for room service charges and asked to put a credit card on file which we did. To my surprise they charged almost 500.00 on hold to my card account. They have never done that before just had the card on file for purchases. They did reverse the charge but said it would take 5-7 days to be credited back to my account. In the mean time I called my bank and they put a rush on it so it was credited back by the next afternoon. Like I said they had never done that before and it was quite a shock to see that amount taken out of my account not even being told that it would be or anything about the amount. So ask before you let them have your card to clear up any confusion on what exactly they will be doing and for how much. All in all we had a GREAT trip and are already planning another multi family trip for next January.
    Round Indicators
    Love2snorkel67 Newtown, Pa.. 02/16/2017 Couples

    “Wonderful Vacation”

    We booked 10 days at the Palace. Did not elect to upgrade to club premium level. From the moment we arrived on the property, I can say with total honesty, every single employee we encountered was wonderful. Professional, courteous, greeted with smiles. The hotel complex is very large, however the decorative red buses that loop constantly around the property make things easy. Grounds are kept spotlessly groomed and clean. We were put in a room that was more of a distance from the beach than we wanted, and after 1 night, we moved to a closer room, with no trouble at all. Thanks Alejandra on front desk for being so helpful! Buffets were as expected, all in all good. We ate most dinners at the specialty restaurants. Our favorite was Brasserie for French food and La Fuente for Spanish cuisine. The wait staff at all 6 specialty restaurants we went to were attentive and very professional. We hit the beach each morning to see the turtles that come up to you in shoulder deep water. Lovely. Special thanks to Caetano, our breakfast waiter, and Consuela, the adult swimming pool attendant, who never seemed to stop moving...replacing towels, serving drinks. The only tiny negative I could find, and others have commented, was there is a plastic covering on the mattress, which is a bit noisy when you move in bed, but I suppose it's necessary to have one. An absolutely wonderful experience. Thank you.
    Round Indicators
    Michelle D Edmonton, Alberta, Canada. 02/15/2017 Couples

    “Staff of the Barcelo”

    Been going for 8 years now! Front desk always is a problem,and management BUT the STAFF and the overall place is PERFECT a big thanks to the great friends (staff) we have made over the years such as our princess 😍 Angelica Acosta you rock best pool bar server! And bartenders Ismau char and the coco bar guys and girls!🍷👌😎breakfast guys David,Julio C Vazquez Alex Lopez this place is a total slice of heaven

    EVALUATION

    Round Indicators

    • february 19 2017
    • Minneapolis, Minnesota
    • Family

    skussy

    “Fourth Trip to the Palace Deluxxe”


    Services and amenities are always extremely good to excellent. The rooms are well maintained and the restaurants, and even the buffets, are consistently great, with superior service and delicious food. Then there the bars...really a highlight! The Carey Bar (Lobby) and El Cielo Bar (Adult swimming pool) are as good as it gets...top shelf all the way. And, of course, the people. The entire staff is friendly, and go out of their way to make the stay not just enjoyable, but memorable. A special "shout out" to a few of them...Ulysses, Consuelo, and Maudillo at El Cielo, Jonathon and Angel at Carey, and Lucio at the Hacienda. 5 stars each! We will be back!


    EVALUATION

    Round Indicators

    • february 18 2017
    • Denver, Colorado
    • Couples

    bguy620

    “best all inclusive”


    I have been to the Palace 6 times over 5 years also have been to a hand full of others up and down the coast and the Barcelo Palace is by far the best. I don't think you can get everything anywhere at this price point, but for me the Palace checks the most boxes by far. ROOMS BEACH FOOD BOOZE ! OH and the largest pools you will ever see. The rooms are fantastic, large, 2 sinks in bathroom so we can both get ready at the same time, separate large shower plus bath tub, no tub to climb into for shower The specialty restaurants are for the most part great, the only one I will not do is the Mexican, have tried twice and just don't get it. The French is my favorite. The best beach by far, some might like waves to frolic in but for me snorkling right off the beach with coral to attract fish and have to mention the large sea turtle always around in chest deep water is great. The true post card color water with all the different blues & greens you can imagine and usually very clear. Also a mile and a half long or more The Coco bar is always a good time during the day while venturing on and off the beach, I have to talk about the bartenders, they are great! Can't remember them all but LOUIS and ISMAIL really stick out,Hi Guys from Geno. The Barcelo is huge but once you figure out the short cuts or use the double decker bus you will appreciate it. The one thing I would like is a more evening entertainment at the Palace, maybe live music, we always find ourselves venturing to other lobby bars or the mall looking for evening fun and not always finding it. Shop smart for the right price because they do vary on all sights and seem to change often. Just book it !


    EVALUATION

    Round Indicators

    • february 17 2017
    • Couples

    Laurie W

    “Stayed b4 and will stay again. Almost perfect.”


    We stayed 1/29/17 thru 2/4/17. We have stayed at this resort several times before and as always it is such a beautiful place. Like most reviews will tell you the grounds are impeccable along with the service. There is plenty to do and yes it is a very large property but they do have an excellent bus service that takes you around the property that is very convenient. And yes some of the rooms are quite far from the beach, we were unable to move closer this trip because the property was at 100% when we were there. We don't mind because the walk is beautiful and good exercise. This trip we did discover something about the property we were unaware of on previous trips and very much recommend. There is a cenote at the end of the property, you can take a four wheel tour of the grounds and thru the jungle to the cenote where there is an underwater river you are guided thru. It is not a huge cenote but quite big enough. The tour was 60.00 for 2 very reasonable and you do not have to take a bus ride off the property. I am not sure but if you know where it is at I see no reason why you could not go without a tour. We also took advantage of the catamarans and the kayaks. The food was great as always and the service amazing. We ate all of our dinners at the specialty restaurants which you need to make reservations for as soon as you check in. All were exceptional but we were disappointed in the Brazilian grill this trip the service was great but the skewered meats were fairly dry this trip. The one thing you do need to be aware of is something we have never encountered before. We were asked if we wanted to open an account for room service charges and asked to put a credit card on file which we did. To my surprise they charged almost 500.00 on hold to my card account. They have never done that before just had the card on file for purchases. They did reverse the charge but said it would take 5-7 days to be credited back to my account. In the mean time I called my bank and they put a rush on it so it was credited back by the next afternoon. Like I said they had never done that before and it was quite a shock to see that amount taken out of my account not even being told that it would be or anything about the amount. So ask before you let them have your card to clear up any confusion on what exactly they will be doing and for how much. All in all we had a GREAT trip and are already planning another multi family trip for next January.


    EVALUATION

    Round Indicators

    • february 16 2017
    • Newtown, Pa.
    • Couples

    Love2snorkel67

    “Wonderful Vacation”


    We booked 10 days at the Palace. Did not elect to upgrade to club premium level. From the moment we arrived on the property, I can say with total honesty, every single employee we encountered was wonderful. Professional, courteous, greeted with smiles. The hotel complex is very large, however the decorative red buses that loop constantly around the property make things easy. Grounds are kept spotlessly groomed and clean. We were put in a room that was more of a distance from the beach than we wanted, and after 1 night, we moved to a closer room, with no trouble at all. Thanks Alejandra on front desk for being so helpful! Buffets were as expected, all in all good. We ate most dinners at the specialty restaurants. Our favorite was Brasserie for French food and La Fuente for Spanish cuisine. The wait staff at all 6 specialty restaurants we went to were attentive and very professional. We hit the beach each morning to see the turtles that come up to you in shoulder deep water. Lovely. Special thanks to Caetano, our breakfast waiter, and Consuela, the adult swimming pool attendant, who never seemed to stop moving...replacing towels, serving drinks. The only tiny negative I could find, and others have commented, was there is a plastic covering on the mattress, which is a bit noisy when you move in bed, but I suppose it's necessary to have one. An absolutely wonderful experience. Thank you.


    EVALUATION

    Round Indicators

    • february 15 2017
    • Edmonton, Alberta, Canada
    • Couples

    Michelle D

    “Staff of the Barcelo”


    Been going for 8 years now! Front desk always is a problem,and management BUT the STAFF and the overall place is PERFECT a big thanks to the great friends (staff) we have made over the years such as our princess 😍 Angelica Acosta you rock best pool bar server! And bartenders Ismau char and the coco bar guys and girls!🍷👌😎breakfast guys David,Julio C Vazquez Alex Lopez this place is a total slice of heaven


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    A discount or promotional code is a combination of letters and/or numbers that gives a discount on the normal rate. You can receive discount codes through special campaigns by being a my Barceló member, following us on social media or booking through Barcelo.com. 

    If you have a discount code, enter it when booking and you will receive a discount on your booking. The discount does not apply to the cost of extras. The maximum amount of the accumulated discount will be 25% off the rate (except for last rooms); it is possible to combine a discount code and special discounts. Only one discount code per booking is permitted.

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