Barceló Hotel Beach Maya Palace Deluxe

Barceló Maya Palace

Texto: 36011 24-hour, exclusive, all inclusive resort offering a luxurious range of restaurants and activities on the beachfront. Carretera Chetumal Puerto Juárez Km. 266,3 | 77750 Riviera Maya, Quintana Roo
+52 984 875 1500 52 984 875 1580
Barceló Maya Palace Texto: 36011 4.5 out of 5 based on 7321 ratings. 7321 user reviews.
Barceló Maya Palace reviewed by profalex on . Great property, but a long way from airport This is place is gorgeous and HUGE. It wasn't clear when I made the reservation there were five separate hotels in the complex. Pay attention to the dress code in the alacarte restaurants; I didn't... Rating: 5
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Barceló Maya Palace

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo  


Points of Interest

49 mi  Cancun International Airport 

0 m Chac Halal Beach

22 mi Tulum archeological site

18.5 mi Xel-Ha

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Palace

4.5/5 Round Indicators
| 7590 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

62% Complete

4730

Very good

22% Complete

1703

Average

9% Complete

700

Poor

3% Complete

246

Very poor

2% Complete

211

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    Round Indicators
    Emma H 12/15/2017 Family

    “Great resort but poor service with barcelo vacation bookings ”

    The resort is wonderful and highly recommended! If you are looking to book a day trip with barcelo vacation bookings (on site at the hotel) exercise caution when booking with them. We tried to book a surprise golf trip for my dad and several things went wrong. At first we were issued the wrong ticket and had to go back for a different one, then our transportation was supposed to arrive at 6:40am and did not come. There was no one available to talk to until 730 at which point they offered to have us wait another hour and then drive an hour to the golf course or cancel. We cancelled and advised we could not be refunded until 430pm on Friday (this is the only time they can refund you) and there were no managers available. Allegedly, athe mistake was by the golf course and they sent the transportation to the barcelo in Cancun by mistake. We have been coming to Barcelo for 18 years and this was an extremely disappointing experience. We were embarrassed that my father got up early for a surprise and then wasted his time as well as putting a damper on our trip.
    Round Indicators
    HollyBeachTripper Anaheim, California. 12/14/2017 Couples

    “Asombroso Servicio y Lugar Hermosa! Amazing Service and Beautiful Place”

    My husband and I visited Barcelo in December for the first time on our third visit to the Mayan Riviera. We were ultra impressed by the exemplary service of every staff member on site. We encountered friendly, professional and genuine warmth when enjoying the amenities of the resort. The beach is beautiful, situated in a protective cove. We snorkeled all three days during which we saw an active array of marine life: sea turtles, schools of colorful fish and sand rays. There are three restaurants which require reservations: one,The Caribe, we visited twice for the quality of entrees and appetizers. The seafood was ultra fresh and the appetizers were well crafted. Most of all, the service was spot-on professional and responsive. The first night Facundo Chan and Jorge made us feel like special guests---Facundo even took the time to help me out with attempts to speak Spanish. The second visit to this restaurant was equally enjoyable due to the great service from Oscar Vasquez and Erik. Their service represents the dedication of the entire staff in providing a more than memorable experience. The room we stayed in was nicely decorated and again, the service and cleanliness was prompt and always done by the time we returned from breakfast. One night we locked ourselves out of our room and Ulysses in security happened to be in the area, locating a response within 10 minutes. Every night after dinner we wandered the grounds and found the maintenance and cleanliness to be very impressive. All the paths are well-lit and enjoyable for meandering.
    Round Indicators
    Mexico16 Minnesota. 12/14/2017 Couples

    “Week long date ♥️”

    This was our third trip to the Palace. This is always a weeklong celebration of our marriage. My husband and I don't do regular dates throughout the year so this our week long date. The Barcelo Palace is an exceptional place to rejuvenate your relationship, enjoy great service, delicious meals, in a beautiful natural setting. We will continue to come here for all the above reasons. Thank you again Barcelo! ~ The Steichen's
    Round Indicators
    W1116KBpeters Toronto, Canada. 12/14/2017 Family

    “You must go here!!”

    Francisco (pacho) at the water activities centre was so kind and made our trip very special. Excellent food, very clean, lots of activities to take part in... and the snorkeling is second to none... absolutely a week in paradise 🌴
    Round Indicators
    julioomarc Seattle, Washington. 12/14/2017 Family

    “A place of dreams, just be careful and try not to get sick of anything.”

    The hotel in general is excellent, only the company of health associates with the hotel is a disaster. This company ask to pay in dollars and not give you a good attention. I had to paid a big bill in dollars for nothing, never someone helped me and at the end I needed to go with a local doctor outside the hotel because I felt very bad . Bad service, very bad.

    EVALUATION

    Round Indicators

    • december 15 2017
    • Family

    Emma H

    “Great resort but poor service with barcelo vacation bookings ”


    The resort is wonderful and highly recommended! If you are looking to book a day trip with barcelo vacation bookings (on site at the hotel) exercise caution when booking with them. We tried to book a surprise golf trip for my dad and several things went wrong. At first we were issued the wrong ticket and had to go back for a different one, then our transportation was supposed to arrive at 6:40am and did not come. There was no one available to talk to until 730 at which point they offered to have us wait another hour and then drive an hour to the golf course or cancel. We cancelled and advised we could not be refunded until 430pm on Friday (this is the only time they can refund you) and there were no managers available. Allegedly, athe mistake was by the golf course and they sent the transportation to the barcelo in Cancun by mistake. We have been coming to Barcelo for 18 years and this was an extremely disappointing experience. We were embarrassed that my father got up early for a surprise and then wasted his time as well as putting a damper on our trip.


    EVALUATION

    Round Indicators

    • december 14 2017
    • Anaheim, California
    • Couples

    HollyBeachTripper

    “Asombroso Servicio y Lugar Hermosa! Amazing Service and Beautiful Place”


    My husband and I visited Barcelo in December for the first time on our third visit to the Mayan Riviera. We were ultra impressed by the exemplary service of every staff member on site. We encountered friendly, professional and genuine warmth when enjoying the amenities of the resort. The beach is beautiful, situated in a protective cove. We snorkeled all three days during which we saw an active array of marine life: sea turtles, schools of colorful fish and sand rays. There are three restaurants which require reservations: one,The Caribe, we visited twice for the quality of entrees and appetizers. The seafood was ultra fresh and the appetizers were well crafted. Most of all, the service was spot-on professional and responsive. The first night Facundo Chan and Jorge made us feel like special guests---Facundo even took the time to help me out with attempts to speak Spanish. The second visit to this restaurant was equally enjoyable due to the great service from Oscar Vasquez and Erik. Their service represents the dedication of the entire staff in providing a more than memorable experience. The room we stayed in was nicely decorated and again, the service and cleanliness was prompt and always done by the time we returned from breakfast. One night we locked ourselves out of our room and Ulysses in security happened to be in the area, locating a response within 10 minutes. Every night after dinner we wandered the grounds and found the maintenance and cleanliness to be very impressive. All the paths are well-lit and enjoyable for meandering.


    EVALUATION

    Round Indicators

    • december 14 2017
    • Minnesota
    • Couples

    Mexico16

    “Week long date ♥️”


    This was our third trip to the Palace. This is always a weeklong celebration of our marriage. My husband and I don't do regular dates throughout the year so this our week long date. The Barcelo Palace is an exceptional place to rejuvenate your relationship, enjoy great service, delicious meals, in a beautiful natural setting. We will continue to come here for all the above reasons. Thank you again Barcelo! ~ The Steichen's


    EVALUATION

    Round Indicators

    • december 14 2017
    • Toronto, Canada
    • Family

    W1116KBpeters

    “You must go here!!”


    Francisco (pacho) at the water activities centre was so kind and made our trip very special. Excellent food, very clean, lots of activities to take part in... and the snorkeling is second to none... absolutely a week in paradise 🌴


    EVALUATION

    Round Indicators

    • december 14 2017
    • Seattle, Washington
    • Family

    julioomarc

    “A place of dreams, just be careful and try not to get sick of anything.”


    The hotel in general is excellent, only the company of health associates with the hotel is a disaster. This company ask to pay in dollars and not give you a good attention. I had to paid a big bill in dollars for nothing, never someone helped me and at the end I needed to go with a local doctor outside the hotel because I felt very bad . Bad service, very bad.


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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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