Hotel Beach Views  Occidental Grand Xcaret Resort

Royal Level at Occidental at Xcaret Destination

Texto: 33397 Admission to the Xcaret Park and an infinite number of other perks are what sets this 5-star resort apart from the rest. Carretera Chetumal Puerto Juárez Km. 282 | 77710 Riviera Maya, Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Royal Level at Occidental at Xcaret Destination Texto: 33397 4 out of 5 based on 11458 ratings. 11458 user reviews.
Royal Level at Occidental at Xcaret Destination reviewed by tbreunig on . Great value for the price! The resort itself is absolutely beautiful, especially the main lobby with the water flowing down the staircase and the river that winds through the property. Our room was well appointed and I found... Rating: 4
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Royal Level at Occidental at Xcaret Destination

Carretera Chetumal Puerto Juárez Km. 282   77710 Riviera Maya, Quintana Roo   México  


Points of Interest

39 mi  Cancun International Airport

5 min. Playa del Carmen

36 mi Tulum

41 km Xel-Há

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Royal Level at Occidental at Xcaret Destination

4.0/5 Round Indicators
| 11544 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

43% Complete

5062

Very good

32% Complete

3783

Average

12% Complete

1490

Poor

6% Complete

693

Very poor

4% Complete

516

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    Round Indicators
    Elena P Montreal, QC. 04/23/2017 Friends getaway

    “Great time ”

    My friend and I had a wonderful time here at Xcaret. From the beginning to the end, we had amazing service at the check in - Yessica was great, at the buffets - Carlos (all the Carlos' we met and Milly at the breakfast buffet egg station) - the food was varied and good. No food issues! As for the entertainment, the Fun Club was wonderful. Israel and Cesar really stood out among the others, but the others were great too - Fernando, Yasmali, Omar, Luis, Nancy and Alicia (now in guest services). Emir, Isis and Teresa were lovely to talk to at the towel station at the beach. When you go, say hi to Israel and Cesar from Elena and Pamela from Montreal 😄. The Xcaret Park is worth taking for 2 days and you'll cover everything you need to see. The show alone at night time at the Xcaret Park is worth the price. Unbelievable. I'll be coming back hopefully, this time with the kids. It's a great place for kids.
    Round Indicators
    gbpianoman Charlotte, North Carolina. 04/23/2017 Family

    “Punished us for airline cancelling our flight”

    I can't really rate the resort as Delta cancelled our flights the day before our trip and we weren't able to get rebooked for 2 days later; however, as for customer service I would have to say the goodwill thing for a hotel to have done in such a situation is either not charge for this travel delay or offer a credit toward a future stay. CheapCaribbean advised us the most a resort would ever do is maybe charge one night, so as our trip was cut in half we opted to cancel. The resort did neither and docked us 2 nights fees. Instead of creating goodwill and thus ensuring we would have looked to this resort again when we rebook, we are now inclined to take our vacation elsewhere as their lack of willingness to assist a family who was unable to get there due to their airline cancelling a trip booked 5 months in advance at the last minute during Spring Break week really left a bad taste in my mouth. I would be wary of recommending this place for that reason, as things happen and I wouldn't trust this resort to do the right thing if things do happen.
    Round Indicators
    Adam B Halifax. 04/23/2017 Family

    “Great time at Occidental ”

    I just went to the Occidental Xcaret for 2 weeks and enjoyed the resort everyday. This resort was nothing like I've been to before it's a true Eco resort the grounds are stunning . the rooms were clean and beautiful. We stayed on the third floor in building 18 which was a good spot on the resort, close to the lobby and the pool. The food was fantastic, it had all kinds of variety and for the whole family. You do not need a reservation for the a la carte restaurants but long pants are required for men and closed toe shoes. I went to the Italian, steak house twice and the Mexican. I thoroughly enjoyed paco s tacos and the pizza place as well. The waiter Ramon steals the show up there. Where it's a rather big resort the use of shuttles are available but the walk is quite enjoyable. The beach has great snorkelling in the man made cove also on the adult side there is a natural reef you can snorkel as well. I recommend being a stronger swimmer on that side as it is open ocean. Being Canadian and the timing of my vacation I also enjoyed the sports bar to watch the hockey playoffs . Which was great. The liquor was good mid shelf liquors such as Smirnoff for vodka JD For bourbon and Chivas for scotch . Overall the trip was very enjoyable and would recommend it for couples or families .
    Round Indicators
    Sean D 04/23/2017 Friends getaway

    “My 2 weeks in Mexico ”

    I came for the Deol wedding held here at the occidental hotel and resort. I was not disappointed. Great food and great service. Not only that, but a certain member of the fun club (Fernando Sanchez) made sure we were having a great time. I'm from Canada, so I'm easy to please but this holiday has been one to remember.
    Round Indicators
    Rob G Fort St. John, Canada. 04/23/2017 Couples

    “Friends old and new”

    This is our third time we love it so much. A big reason for choosing Xcaret, the staff is so friendly and conscientious and guests from all over the world are able to relax and enjoy themselves in beautiful and safe surroundinga. As biennial members (we still come every year), we now see familiar faces. First club staff Eva and Aldo make us feel totally at home. Bartenders Cesar and Jose see so many faces but they always personalize their service with so much fun. They make birthdays a blast. Last year we celebrated a milestone and the buffet server coopted a lot of staff to make our return to the room a huge surprise. There is way too much to list of things you can do or see but if you run out of ideas see any Fun Club staff under the leadership of Omar, Pro Dive Mexico for a free intro to diving or hotel staff or Best Days travel for off site activities. Restaurant food is always safe, tasty and interesting. Christina the native at the oriental spot is so charming. Miguel at the Mexican will make sure you get the authentic experience with either sombreros and shots, Mexican or Mayan fire coffee or a special treat from the kitchen. There chef Dimitri Tuyub Flores who made special appetizers not once but twice with Mexican sandals with prawns and a perfectly prepared and presented mahi mahi. All the staff is friendly, hard working and eager to please. So be persistent and patient with your requests, take the time to get to know them and they will be eager to share their tips for even further enjoyment of this tropical haven. We are so looking forward to celebrating Mother's Day there soon.

    EVALUATION

    Round Indicators

    • april 23 2017
    • Montreal, QC
    • Friends getaway

    Elena P

    “Great time ”


    My friend and I had a wonderful time here at Xcaret. From the beginning to the end, we had amazing service at the check in - Yessica was great, at the buffets - Carlos (all the Carlos' we met and Milly at the breakfast buffet egg station) - the food was varied and good. No food issues! As for the entertainment, the Fun Club was wonderful. Israel and Cesar really stood out among the others, but the others were great too - Fernando, Yasmali, Omar, Luis, Nancy and Alicia (now in guest services). Emir, Isis and Teresa were lovely to talk to at the towel station at the beach. When you go, say hi to Israel and Cesar from Elena and Pamela from Montreal 😄. The Xcaret Park is worth taking for 2 days and you'll cover everything you need to see. The show alone at night time at the Xcaret Park is worth the price. Unbelievable. I'll be coming back hopefully, this time with the kids. It's a great place for kids.


    EVALUATION

    Round Indicators

    • april 23 2017
    • Charlotte, North Carolina
    • Family

    gbpianoman

    “Punished us for airline cancelling our flight”


    I can't really rate the resort as Delta cancelled our flights the day before our trip and we weren't able to get rebooked for 2 days later; however, as for customer service I would have to say the goodwill thing for a hotel to have done in such a situation is either not charge for this travel delay or offer a credit toward a future stay. CheapCaribbean advised us the most a resort would ever do is maybe charge one night, so as our trip was cut in half we opted to cancel. The resort did neither and docked us 2 nights fees. Instead of creating goodwill and thus ensuring we would have looked to this resort again when we rebook, we are now inclined to take our vacation elsewhere as their lack of willingness to assist a family who was unable to get there due to their airline cancelling a trip booked 5 months in advance at the last minute during Spring Break week really left a bad taste in my mouth. I would be wary of recommending this place for that reason, as things happen and I wouldn't trust this resort to do the right thing if things do happen.


    EVALUATION

    Round Indicators

    • april 23 2017
    • Halifax
    • Family

    Adam B

    “Great time at Occidental ”


    I just went to the Occidental Xcaret for 2 weeks and enjoyed the resort everyday. This resort was nothing like I've been to before it's a true Eco resort the grounds are stunning . the rooms were clean and beautiful. We stayed on the third floor in building 18 which was a good spot on the resort, close to the lobby and the pool. The food was fantastic, it had all kinds of variety and for the whole family. You do not need a reservation for the a la carte restaurants but long pants are required for men and closed toe shoes. I went to the Italian, steak house twice and the Mexican. I thoroughly enjoyed paco s tacos and the pizza place as well. The waiter Ramon steals the show up there. Where it's a rather big resort the use of shuttles are available but the walk is quite enjoyable. The beach has great snorkelling in the man made cove also on the adult side there is a natural reef you can snorkel as well. I recommend being a stronger swimmer on that side as it is open ocean. Being Canadian and the timing of my vacation I also enjoyed the sports bar to watch the hockey playoffs . Which was great. The liquor was good mid shelf liquors such as Smirnoff for vodka JD For bourbon and Chivas for scotch . Overall the trip was very enjoyable and would recommend it for couples or families .


    EVALUATION

    Round Indicators

    • april 23 2017
    • Friends getaway

    Sean D

    “My 2 weeks in Mexico ”


    I came for the Deol wedding held here at the occidental hotel and resort. I was not disappointed. Great food and great service. Not only that, but a certain member of the fun club (Fernando Sanchez) made sure we were having a great time. I'm from Canada, so I'm easy to please but this holiday has been one to remember.


    EVALUATION

    Round Indicators

    • april 23 2017
    • Fort St. John, Canada
    • Couples

    Rob G

    “Friends old and new”


    This is our third time we love it so much. A big reason for choosing Xcaret, the staff is so friendly and conscientious and guests from all over the world are able to relax and enjoy themselves in beautiful and safe surroundinga. As biennial members (we still come every year), we now see familiar faces. First club staff Eva and Aldo make us feel totally at home. Bartenders Cesar and Jose see so many faces but they always personalize their service with so much fun. They make birthdays a blast. Last year we celebrated a milestone and the buffet server coopted a lot of staff to make our return to the room a huge surprise. There is way too much to list of things you can do or see but if you run out of ideas see any Fun Club staff under the leadership of Omar, Pro Dive Mexico for a free intro to diving or hotel staff or Best Days travel for off site activities. Restaurant food is always safe, tasty and interesting. Christina the native at the oriental spot is so charming. Miguel at the Mexican will make sure you get the authentic experience with either sombreros and shots, Mexican or Mayan fire coffee or a special treat from the kitchen. There chef Dimitri Tuyub Flores who made special appetizers not once but twice with Mexican sandals with prawns and a perfectly prepared and presented mahi mahi. All the staff is friendly, hard working and eager to please. So be persistent and patient with your requests, take the time to get to know them and they will be eager to share their tips for even further enjoyment of this tropical haven. We are so looking forward to celebrating Mother's Day there soon.


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