Hotel Beach Views  Occidental Grand Xcaret Resort

Royal Level at Occidental at Xcaret Destination

Texto: 33397 Admission to the Xcaret Park and an infinite number of other perks are what sets this 5-star resort apart from the rest. Carretera Chetumal Puerto Juárez Km. 282 | 77710 Riviera Maya, Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Royal Level at Occidental at Xcaret Destination Texto: 33397 4 out of 5 based on 11458 ratings. 11458 user reviews.
Royal Level at Occidental at Xcaret Destination reviewed by tbreunig on . Great value for the price! The resort itself is absolutely beautiful, especially the main lobby with the water flowing down the staircase and the river that winds through the property. Our room was well appointed and I found... Rating: 4
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Royal Level at Occidental at Xcaret Destination

Carretera Chetumal Puerto Juárez Km. 282   77710 Riviera Maya, Quintana Roo   México  


Points of Interest

39 mi  Cancun International Airport

5 min. Playa del Carmen

36 mi Tulum

41 km Xel-Há

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Guest reviews.

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Royal Level at Occidental at Xcaret Destination

4.0/5 Round Indicators
| 11797 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

44% Complete

5195

Very good

32% Complete

3857

Average

12% Complete

1514

Poor

5% Complete

705

Very poor

4% Complete

526

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    Round Indicators
    lisabjork London, United Kingdom. 05/24/2017 Friends getaway

    “Very good value hotel”

    I really liked this hotel. The only thing that put me off is that you have to pay for WIFI, $70 for a week, however, this is a very reliable connection once paid and works absolutely everywhere. Huge resort with about 20 low rise buildings and several shuttle stops to take you around the large grounds. Do not let this put you off. Food in restaurants extremely good and plentyful, buffet was a bit hit and miss with things running out and a bit repetitive. Drinks included were all branded and strong! Minibar replenished daily, left a $5 tip each day to get just beer and pepsi (you get at least 4 bottles of water in the room daily too). Rooms are clean, bed extremely comfortable and all rooms have a balcony, flat screen tv and are large in size. Huge shower too which was great. Wildlife amazing, monkeys, iguanas etc running around and since you are in the jungle bring lots of mosquito spray. I've never reacted to bites before but had over 40 infected bites and needed medication so would recommend bringing anti histamine tablets. Several shops on site which sell the basic snacks, pharmacy products etc but very overpriced. Hotel is out of the way, around 10 min drive to Playa Del Carmen. Very peaceful, man made small beach with service which has free snorkling which was amazing. No room service unless you're club and then only from 12-22 - you can't even pay if you're not in club. Didn't go into Xcaret park but everyone seemed really impressed by it. All in all, great option if you don't mind the 1 hour drive to/from airport (Cancun) and 1 hour+ to/from Cancun - would sell with confidence and definitely go again. Not luxury but very clean, great facilities, action all day and evening, wildlife etc.
    Round Indicators
    Denise H Jersey, United Kingdom. 05/24/2017 Couples

    “Amazing Park and Hotel”

    The hotel was excellent, food was great with plenty of choice. Room in block 21 was very clean and lovely comfortable accommodation. Downside as a new building the lift wasn't in service yet. There aren't seaviews but there are a lot of animals roaming the hotel. It was lovely to see the deer walking across the pathways and monkeys in the trees although hard to find in the foliage. The service in the Beach Club restaurant from William Wenceslao our waiter was exceptional. He was a few jovial chap who made all guests laugh and very happy. The Beach Club was our favourite for the location as you could see the sea. The Italian restaurant was also lovely with excellent service and lovely food. The fish restaurant was lovely and had a nice outlook. The only thing we were unhappy about really was the segregation in the hotel. It is something we have never come across. There were several pools, one adult which was built into the rocks on the sea front. This was lovely. We were told which pools we could use by the receptionist as she marked a cross on our map on our arrival but unfortunately it wasn't the case. We went to the quiet pool one day and were told we weren't allowed there as it was for timeshare people only. Another pool was for Virgin guests. The swim up pool was very rowdy with guests playing volleyball and it was always packed. We noticed that the pools for timeshare and virgin guests had nice comfortable sun beds with cushions but the other sunbeds didn't have cushions and if you suffered with your back they weren't comfortable at all. We have never come across the segregation before in any other part of the world and it made you feel like second class citizens. The small beach was lovely set in a secluded cove but very packed. We didn't find there were enough umbrellas or sheltered spots to keep out of the sun if needed around the pools. The Xcaret Park adjoining the hotel was excellent and certainly well worth a visit. We upgraded to a pass for our entire stay and were really pleased we did so as there was so much to do in there. The Mexico Spectacular show was amazing and very entertaining. As was the shows in the hotel. They had a marvellous magician. The Mexican show was fabulous with all participants being excellent. Beautiful costumes, dancers, amazing singers we couldn't fault anything they were all so entertaining.
    Round Indicators
    yaningx2017 Vancouver, Canada. 05/23/2017 Friends getaway

    “Booking and reception should be improved”

    It was overall satisfactory, with the exception of rude and dishonest front desk staff. The environment and establishment of the hotel were outstanding. Cleaning and entertaining crew performed exceeding expectation.
    Round Indicators
    tbarzar 05/23/2017 Couples

    “Awesome Hotel”

    This hotel is in a great location situated right next to the Xcaret and Xplor adventure parks. The restaurants have great food and very friendly service. The Occidentals property has stunning views of the ocean with Mayan ruins on site. Very Awesome experience.
    Round Indicators
    maryjosephinez Fort Collins, Colorado. 05/23/2017 Friends getaway

    “Pleasantly surprised!”

    We read many reviews--some good, some not so good. Our girl trip was great fun! Room was clean and staff was very friendly, and hard-working. It was fun to interact with them. While not a long beach to walk along, the man-made beach was clean, and great for swimming. If you don't like the beach, there were plenty of beautiful pools, too. Food was better than expected for an all-inclusive.

    EVALUATION

    Round Indicators

    • may 24 2017
    • London, United Kingdom
    • Friends getaway

    lisabjork

    “Very good value hotel”


    I really liked this hotel. The only thing that put me off is that you have to pay for WIFI, $70 for a week, however, this is a very reliable connection once paid and works absolutely everywhere. Huge resort with about 20 low rise buildings and several shuttle stops to take you around the large grounds. Do not let this put you off. Food in restaurants extremely good and plentyful, buffet was a bit hit and miss with things running out and a bit repetitive. Drinks included were all branded and strong! Minibar replenished daily, left a $5 tip each day to get just beer and pepsi (you get at least 4 bottles of water in the room daily too). Rooms are clean, bed extremely comfortable and all rooms have a balcony, flat screen tv and are large in size. Huge shower too which was great. Wildlife amazing, monkeys, iguanas etc running around and since you are in the jungle bring lots of mosquito spray. I've never reacted to bites before but had over 40 infected bites and needed medication so would recommend bringing anti histamine tablets. Several shops on site which sell the basic snacks, pharmacy products etc but very overpriced. Hotel is out of the way, around 10 min drive to Playa Del Carmen. Very peaceful, man made small beach with service which has free snorkling which was amazing. No room service unless you're club and then only from 12-22 - you can't even pay if you're not in club. Didn't go into Xcaret park but everyone seemed really impressed by it. All in all, great option if you don't mind the 1 hour drive to/from airport (Cancun) and 1 hour+ to/from Cancun - would sell with confidence and definitely go again. Not luxury but very clean, great facilities, action all day and evening, wildlife etc.


    EVALUATION

    Round Indicators

    • may 24 2017
    • Jersey, United Kingdom
    • Couples

    Denise H

    “Amazing Park and Hotel”


    The hotel was excellent, food was great with plenty of choice. Room in block 21 was very clean and lovely comfortable accommodation. Downside as a new building the lift wasn't in service yet. There aren't seaviews but there are a lot of animals roaming the hotel. It was lovely to see the deer walking across the pathways and monkeys in the trees although hard to find in the foliage. The service in the Beach Club restaurant from William Wenceslao our waiter was exceptional. He was a few jovial chap who made all guests laugh and very happy. The Beach Club was our favourite for the location as you could see the sea. The Italian restaurant was also lovely with excellent service and lovely food. The fish restaurant was lovely and had a nice outlook. The only thing we were unhappy about really was the segregation in the hotel. It is something we have never come across. There were several pools, one adult which was built into the rocks on the sea front. This was lovely. We were told which pools we could use by the receptionist as she marked a cross on our map on our arrival but unfortunately it wasn't the case. We went to the quiet pool one day and were told we weren't allowed there as it was for timeshare people only. Another pool was for Virgin guests. The swim up pool was very rowdy with guests playing volleyball and it was always packed. We noticed that the pools for timeshare and virgin guests had nice comfortable sun beds with cushions but the other sunbeds didn't have cushions and if you suffered with your back they weren't comfortable at all. We have never come across the segregation before in any other part of the world and it made you feel like second class citizens. The small beach was lovely set in a secluded cove but very packed. We didn't find there were enough umbrellas or sheltered spots to keep out of the sun if needed around the pools. The Xcaret Park adjoining the hotel was excellent and certainly well worth a visit. We upgraded to a pass for our entire stay and were really pleased we did so as there was so much to do in there. The Mexico Spectacular show was amazing and very entertaining. As was the shows in the hotel. They had a marvellous magician. The Mexican show was fabulous with all participants being excellent. Beautiful costumes, dancers, amazing singers we couldn't fault anything they were all so entertaining.


    EVALUATION

    Round Indicators

    • may 23 2017
    • Vancouver, Canada
    • Friends getaway

    yaningx2017

    “Booking and reception should be improved”


    It was overall satisfactory, with the exception of rude and dishonest front desk staff. The environment and establishment of the hotel were outstanding. Cleaning and entertaining crew performed exceeding expectation.


    EVALUATION

    Round Indicators

    • may 23 2017
    • Couples

    tbarzar

    “Awesome Hotel”


    This hotel is in a great location situated right next to the Xcaret and Xplor adventure parks. The restaurants have great food and very friendly service. The Occidentals property has stunning views of the ocean with Mayan ruins on site. Very Awesome experience.


    EVALUATION

    Round Indicators

    • may 23 2017
    • Fort Collins, Colorado
    • Friends getaway

    maryjosephinez

    “Pleasantly surprised!”


    We read many reviews--some good, some not so good. Our girl trip was great fun! Room was clean and staff was very friendly, and hard-working. It was fun to interact with them. While not a long beach to walk along, the man-made beach was clean, and great for swimming. If you don't like the beach, there were plenty of beautiful pools, too. Food was better than expected for an all-inclusive.


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