Hotel Beach Views  Occidental Grand Xcaret Resort

Royal Level at Occidental at Xcaret Destination

Texto: 33397 Admission to the Xcaret Park and an infinite number of other perks are what sets this 5-star resort apart from the rest. Carretera Chetumal Puerto Juárez Km. 282 | 77710 Riviera Maya, Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Royal Level at Occidental at Xcaret Destination Texto: 33397 4 out of 5 based on 12560 ratings. 12560 user reviews.
Royal Level at Occidental at Xcaret Destination reviewed by Maria S on . Great Hotel in an Excellent Location! I don’t normally leave reviews but felt I had too. We got back to the UK from our family holiday after a 2 week stay on 05/08/17 and we absolutely loved this hotel. The wildlife was amazing; the... Rating: 5
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Royal Level at Occidental at Xcaret Destination

Carretera Chetumal Puerto Juárez Km. 282   77710 Riviera Maya, Quintana Roo   México  


Points of Interest

39 mi  Cancun International Airport

5 min. Playa del Carmen

36 mi Tulum

41 km Xel-Há

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Guest reviews.

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Royal Level at Occidental at Xcaret Destination

4.0/5 Round Indicators
| 12563 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

44% Complete

5648

Very good

32% Complete

4035

Average

12% Complete

1590

Poor

5% Complete

735

Very poor

4% Complete

555

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    Andrew P 08/15/2017 Family

    “Xcaret Is A Paradise”

    We went to Xcaret with a group of 9 people. Two of us have been there before but the rest were new to the hotel. Our guests had an amazing experience! As members of First Club our checkin was pleasant and quick. Our guests should have received regular rooms but they were upgraded to first club studios- an example of the great service they provide. The rooms were very comfortable with all the amenities that you'll expect, a plate with fruit, full fridge with sodas, beer and water as Well as 4 bottles of assorted spirits. The bed looked practically new and the pillows super comfortable. The employees are very friendly and cordial even remembering us from past visits. There were a variety of restaurants available to suit your cravings, the club at night is the place to be after the show in the theater. If the club is not your thing the beach is illuminated at night and you can relax in a hammock or a bed to enjoy the view of the stars. It's about 10 minute drive to Playa del Carmen and you can go shopping on "La Quinta Avenida". Xcaret park is attached to the hotel which is a must see, you will have an amazing time there mostly for the show at night. Suggestions for improvement: 1- the ice machine for our building was out of service the entire week, we had to go all the way to another building to get ice. As first club member I would have expect a working ice machine in every floor. 2- seems like they were short on staff because the wait for a table was ridiculous even though we are first club member and we don't require reservations. It was high season and there was 1 waiter per 10 tables. At the buffet we waited a half an hour for dirty plates to be removed (probably longer because we left with the plates still on the table) Not Acceptable! 3- As a first club member you expect what you got promised but oh! Surprise when we got there we found out that the Arena area was under renovation so we couldn't enjoy the whirlpools or the quiet area because of the noise. WHY do renovations during high season??? 4- it would be nice to have premium drinks for the members available in all bars. Or have the first club bar open past 10 pm. 5- As a member I was informed that I would get discount on tours. After buying the Xel-Ha tour at the hotel with the "member discount" I found a cheaper offer in Cancun (Disappointing) Overall it's a great place, you'll have a great, fun and spectacular time with your loved ones. 100% recommended
    Round Indicators
    Maria S 08/15/2017 Family

    “Great Hotel in an Excellent Location!”

    I don’t normally leave reviews but felt I had too. We got back to the UK from our family holiday after a 2 week stay on 05/08/17 and we absolutely loved this hotel. The wildlife was amazing; the reason for choosing this hotel was its setting in the jungle. Once you get used to the size of the place – it is not that huge really and we didn’t mind walking around. We had a junior suite and the room was huge and clean. The hotel grounds were kept immaculate and a mamouth task for the gardeners - a job well done. Service was generally good and the staff really friendly I would like to give a BIG shout out to Mario our concierge in Building 19 who always had a huge smile on his face and couldn’t have done enough for us. Don’t be put off with the sale of Timeshare etc... A polite no and we didn’t get bothered again. Food in general was excellent, the buffet did become repetitive at times (but what you would expect). Just want to give another BIG shout out to Rigoberto Perez and Antonio Alverez in Pacos Tacos for their excellent service, efficiency and friendliness. Into the second week of our trip, management set up table in the lobby area to sample their food and wine – which I thought was a nice touch. I am a red wine fan and found the Mexican wine palatable. I would have purchased a bottle of wine on an evening if the prices were more reasonable. We did many excursions/trips and would recommend the following: Tulum, Coba, Swimming with Turtles (Akumel), Swimming with Whale Sharks (until mid-September), isla mujeres, Jungle Buggy Tour, Mayan Adventure, swimming in Cenotes / underground caves, Xel-Ha I found the prices in the shops, wine in the restaurants (min $35 USD), excursions (We purchased off site due to cost) and onsite photographs were quite high; if they were more reasonable then I would have been happy to book all the above trips etc... and more through the hotel. A fantastic holiday I would highly recommend this hotel .. would I go back probably not this part of Mexico .. as I never go back to the same place twice!!
    Round Indicators
    320simonea Austin, Texas. 08/14/2017 Family

    “Occidental Xcaret”

    Overall outstanding. A few hiccups and several challenging moments with some rude staff (two employees of the resort - relatively minor things, the other being an employee of a contractor - BD Travel - significant consternation!!!) but aside from that, most of the people seemed genuinely happy. The restaurant wait staff were great. Food excellent. Helpful staff. Great location. I wish there was better actual access to some of the great ocean swimming spots on the resort property. Waters weren't deep and were beautiful to swim in. Amazing water by the Mayan ruin overlooking the coast. Great nature experience too. Early morning walks allowed us to encounter wildlife (deer, coati, a small capybara looking rodent, birds, etc.) Truly delightful. Great shopping opportunities. Great entertainment. We got a great deal through AAA. Highly recommend this location.

    OccidentalatXcaret, Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. at Occidental at Xcaret Destination, responded to this review
     Dear 320simonea, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We are absolutely delighted to read you felt warmly welcomed and that the hotel provided a personalized and friendly atmosphere. Your feedback is extremely important to us, we will share it with our team to encourage them to continue improving. I will be glad to share your kind comments with our Management; the recognition is the best recompense to the daily effort. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Regards.

    Round Indicators
    Dave R 08/14/2017 Family

    “Traveling with food allergies”

    We found that most all of the restaurants here were very good about handling our son's dairy allergy. The most difficulty we had was describing the allergy in English. We had printed off cards before we left that explain his allergy in Spanish, so that made things easier. We stayed in the Royal Level which helped as well. After a couple meals there, all of there servers knew our son and his allergy. They were always very accommodating. At the other sit down restaurants, they do ask when you check in if anyone in your party has food allergies. We also ate at the Beach Club a few times because it was easy for lunch or breakfast if we started our day at the beach. The chef would come out and talk to our son to see what he wanted & he would make his eggs special in the kitchen to avoid cross contamination. I also would totally suggest getting the Xcaret access for the entire time you are there. It is nice to be able to go back & forth between the park & the hotel whenever you want and avoid the park when it gets super crowded.

    OccidentalatXcaret, Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. at Occidental at Xcaret Destination, responded to this review
     Dear Dave R, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staffs as we constantly strive to provide consistent quality of service to our guests. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. We hope to have the pleasure to host you again. Regards.

    Round Indicators
    756iriss Colorado Springs, Colorado. 08/14/2017 Couples

    “Best Vacation Ever!”

    The staff is the most friendly and hospitable I've ever encountered. The food was amazing, the events were highly entertaining, and the park was really cool. The best part was being near the ocean and seeing all the wildlife, the monkeys, iguanas, parrots and dear. It was the most beautiful place I had ever visited. I can't wait to do it again!

    OccidentalatXcaret, Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. at Occidental at Xcaret Destination, responded to this review
     Dear 756iriss, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We would like to thank you for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We will share your comments with all the team to encourage them to continue improving, and will take into great consideration your opinion. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. We hope to have the pleasure to host you again. Regards.

    EVALUATION

    Round Indicators

    • august 15 2017
    • Family

    Andrew P

    “Xcaret Is A Paradise”


    We went to Xcaret with a group of 9 people. Two of us have been there before but the rest were new to the hotel. Our guests had an amazing experience! As members of First Club our checkin was pleasant and quick. Our guests should have received regular rooms but they were upgraded to first club studios- an example of the great service they provide. The rooms were very comfortable with all the amenities that you'll expect, a plate with fruit, full fridge with sodas, beer and water as Well as 4 bottles of assorted spirits. The bed looked practically new and the pillows super comfortable. The employees are very friendly and cordial even remembering us from past visits. There were a variety of restaurants available to suit your cravings, the club at night is the place to be after the show in the theater. If the club is not your thing the beach is illuminated at night and you can relax in a hammock or a bed to enjoy the view of the stars. It's about 10 minute drive to Playa del Carmen and you can go shopping on "La Quinta Avenida". Xcaret park is attached to the hotel which is a must see, you will have an amazing time there mostly for the show at night. Suggestions for improvement: 1- the ice machine for our building was out of service the entire week, we had to go all the way to another building to get ice. As first club member I would have expect a working ice machine in every floor. 2- seems like they were short on staff because the wait for a table was ridiculous even though we are first club member and we don't require reservations. It was high season and there was 1 waiter per 10 tables. At the buffet we waited a half an hour for dirty plates to be removed (probably longer because we left with the plates still on the table) Not Acceptable! 3- As a first club member you expect what you got promised but oh! Surprise when we got there we found out that the Arena area was under renovation so we couldn't enjoy the whirlpools or the quiet area because of the noise. WHY do renovations during high season??? 4- it would be nice to have premium drinks for the members available in all bars. Or have the first club bar open past 10 pm. 5- As a member I was informed that I would get discount on tours. After buying the Xel-Ha tour at the hotel with the "member discount" I found a cheaper offer in Cancun (Disappointing) Overall it's a great place, you'll have a great, fun and spectacular time with your loved ones. 100% recommended


    EVALUATION

    Round Indicators

    • august 15 2017
    • Family

    Maria S

    “Great Hotel in an Excellent Location!”


    I don’t normally leave reviews but felt I had too. We got back to the UK from our family holiday after a 2 week stay on 05/08/17 and we absolutely loved this hotel. The wildlife was amazing; the reason for choosing this hotel was its setting in the jungle. Once you get used to the size of the place – it is not that huge really and we didn’t mind walking around. We had a junior suite and the room was huge and clean. The hotel grounds were kept immaculate and a mamouth task for the gardeners - a job well done. Service was generally good and the staff really friendly I would like to give a BIG shout out to Mario our concierge in Building 19 who always had a huge smile on his face and couldn’t have done enough for us. Don’t be put off with the sale of Timeshare etc... A polite no and we didn’t get bothered again. Food in general was excellent, the buffet did become repetitive at times (but what you would expect). Just want to give another BIG shout out to Rigoberto Perez and Antonio Alverez in Pacos Tacos for their excellent service, efficiency and friendliness. Into the second week of our trip, management set up table in the lobby area to sample their food and wine – which I thought was a nice touch. I am a red wine fan and found the Mexican wine palatable. I would have purchased a bottle of wine on an evening if the prices were more reasonable. We did many excursions/trips and would recommend the following: Tulum, Coba, Swimming with Turtles (Akumel), Swimming with Whale Sharks (until mid-September), isla mujeres, Jungle Buggy Tour, Mayan Adventure, swimming in Cenotes / underground caves, Xel-Ha I found the prices in the shops, wine in the restaurants (min $35 USD), excursions (We purchased off site due to cost) and onsite photographs were quite high; if they were more reasonable then I would have been happy to book all the above trips etc... and more through the hotel. A fantastic holiday I would highly recommend this hotel .. would I go back probably not this part of Mexico .. as I never go back to the same place twice!!


    EVALUATION

    Round Indicators

    • august 14 2017
    • Austin, Texas
    • Family

    320simonea

    “Occidental Xcaret”


    Overall outstanding. A few hiccups and several challenging moments with some rude staff (two employees of the resort - relatively minor things, the other being an employee of a contractor - BD Travel - significant consternation!!!) but aside from that, most of the people seemed genuinely happy. The restaurant wait staff were great. Food excellent. Helpful staff. Great location. I wish there was better actual access to some of the great ocean swimming spots on the resort property. Waters weren't deep and were beautiful to swim in. Amazing water by the Mayan ruin overlooking the coast. Great nature experience too. Early morning walks allowed us to encounter wildlife (deer, coati, a small capybara looking rodent, birds, etc.) Truly delightful. Great shopping opportunities. Great entertainment. We got a great deal through AAA. Highly recommend this location.


    OccidentalatXcaret, Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. at Occidental at Xcaret Destination, responded to this review
    Dear 320simonea, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We are absolutely delighted to read you felt warmly welcomed and that the hotel provided a personalized and friendly atmosphere. Your feedback is extremely important to us, we will share it with our team to encourage them to continue improving. I will be glad to share your kind comments with our Management; the recognition is the best recompense to the daily effort. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Regards.

    EVALUATION

    Round Indicators

    • august 14 2017
    • Family

    Dave R

    “Traveling with food allergies”


    We found that most all of the restaurants here were very good about handling our son's dairy allergy. The most difficulty we had was describing the allergy in English. We had printed off cards before we left that explain his allergy in Spanish, so that made things easier. We stayed in the Royal Level which helped as well. After a couple meals there, all of there servers knew our son and his allergy. They were always very accommodating. At the other sit down restaurants, they do ask when you check in if anyone in your party has food allergies. We also ate at the Beach Club a few times because it was easy for lunch or breakfast if we started our day at the beach. The chef would come out and talk to our son to see what he wanted & he would make his eggs special in the kitchen to avoid cross contamination. I also would totally suggest getting the Xcaret access for the entire time you are there. It is nice to be able to go back & forth between the park & the hotel whenever you want and avoid the park when it gets super crowded.


    OccidentalatXcaret, Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. at Occidental at Xcaret Destination, responded to this review
    Dear Dave R, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staffs as we constantly strive to provide consistent quality of service to our guests. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. We hope to have the pleasure to host you again. Regards.

    EVALUATION

    Round Indicators

    • august 14 2017
    • Colorado Springs, Colorado
    • Couples

    756iriss

    “Best Vacation Ever!”


    The staff is the most friendly and hospitable I've ever encountered. The food was amazing, the events were highly entertaining, and the park was really cool. The best part was being near the ocean and seeing all the wildlife, the monkeys, iguanas, parrots and dear. It was the most beautiful place I had ever visited. I can't wait to do it again!


    OccidentalatXcaret, Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. at Occidental at Xcaret Destination, responded to this review
    Dear 756iriss, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We would like to thank you for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We will share your comments with all the team to encourage them to continue improving, and will take into great consideration your opinion. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. We hope to have the pleasure to host you again. Regards.

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