Exclusive offer when you book on Barcelo.com

Get a free room upgrade, free Wireless service, room service, access to a private lounge and much more when you book our Royal Level* category rooms on Barcelo.com

*Valid for stays from February 1, 2017 to December 31, 2017. Bookings made during the month of February. Restrictions apply. Cannot be combined with other promotions. Blackout dates and restricted quotas may apply. Promotion valid for Royal Level Luxury and Royal Level Junior Suite rooms.

Hotel Beach Views  Occidental Grand Xcaret Resort

Resort Credit
Up to US$500 per room and per stay in Resort Credit discount vouchers.*
*Resort Credit discounts cannot be accumulated with other discounts, offers or promotions. Additional restrictions may apply. Valid until 12/31/2017

The Unlimited Xcaret Xperience
package is designed exclusively for hotel guests, with which you can enjoy unlimited access to the Xcaret park during your stay.

Royal Level: a boutique hotel within the hotel
Guests will be able to enjoy personalized service, VIP amenities, an exclusive pool and bath, solarium with waiter service and much more. 

*Restrictions apply.

Royal Level at Occidental at Xcaret Destination

Texto: 33397 Admission to the Xcaret Park and an infinite number of other perks are what sets this 5-star resort apart from the rest. Carretera Chetumal Puerto Juárez Km. 282 | 77710 Riviera Maya, Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Royal Level at Occidental at Xcaret Destination Texto: 33397 4 out of 5 based on 11227 ratings. 11227 user reviews.
Royal Level at Occidental at Xcaret Destination reviewed by Jane B on . Great Resort! This resort is top notch! Great food in all the restaurants and so many choices at the buffet. Every staff member we encountered was warm, friendly, and helpful. Wildlife surrounds you in the lush... Rating: 5
map

Royal Level at Occidental at Xcaret Destination

Carretera Chetumal Puerto Juárez Km. 282   77710 Riviera Maya, Quintana Roo   México  


Points of Interest

39 mi  Cancun International Airport

5 min. Playa del Carmen

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Royal Level at Occidental at Xcaret Destination

4.0/5 Round Indicators
| 11220 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


GUESTS’ SCORE

Excellent

43% Complete

4904

Very good

32% Complete

3689

Average

12% Complete

1445

Poor

6% Complete

678

Very poor

4% Complete

511

Filter by

Sort by

    Round Indicators
    Jane B Rocky Point, New York. 02/19/2017 Couples

    “Great Resort!”

    This resort is top notch! Great food in all the restaurants and so many choices at the buffet. Every staff member we encountered was warm, friendly, and helpful. Wildlife surrounds you in the lush, tropical setting. Great pools, yummy drinks, and perfect weather. Pay no attention to the negative reviews. This place is amazing.
    Round Indicators
    Hans L 02/19/2017 Family

    “I loved it”

    We traveled to this hotel at the end of January as a family of 4 and had a great time. This resort is beautiful. We loved the food and all the variety and choices they provide you! Our accommodations were very clean and modern. The people is amazing.The staff in all areas of the hotel were alway pleasant and helpful. I want to make a special mention of Omar in the tennis courts, we had a phenomenal time there. Would we recommend it? Definitely Yes, I suggest this resort 100 %.
    Round Indicators
    christmas152 Yonkers, New York. 02/19/2017 Family

    “A celebration of our 50th weddin anniversary!”

    My husband and I stayed here some time ago and loved it so much we vowed to come back with our family. And that is exactly what we did to celebrate our 50th anniversary. We were a party of 10 from children, teens, adults, grandparents and every one of us loved it. To be quite specific, we stayed at the ROYAL CLUB and we highly recommend this as the best place to stay......From arrival to departure they took care of everything in a quick an friendly way.....check in was immediate, just us, no lines.....and a welcoming glass of champagne......We had four rooms....two on the first floor, one on second and one on third. All were what we expected-most importantly clean and fresh....spacious...the third floor did have the best view! The entire facility is huge....has a shuttle which is great, but the Royal Club has its own with a wonderful driver - Victor - who was friendly, funny and always ready to drive a clean comfortable shuttle! My grandchildren loved the pool - which was never crowded! and actually they did use one of the large activity pools and loved that as well. Everything here is beautiful - and clean - grounds are awesome....main lobby area was a welcoming spot for sitting, having a cup of coffee....shops and shopkeepers all friendly....prices fair...... To us, the restaurant at the royal club made our stay what it was and it will bring us back again! The staff was awesome-Daniel, Francisco, Samuel,David, Edgar, Julian, Delfino and Maury - I had to mention them all because they all made us feel so welcome and special.....their attention to detail was magnificent.......Food was so good....certainly not what is the usual in an all inclusive......this was actually real restaurant food! We all loved everything but my best was the French toast and entire family loved the green juice!!!! This restaurant is worth the extra money the royal club charges....we ate all our meals here! I would be remiss if I did not mention the lovely ladies in the royal club office-they went out of their way to make our stay great! so, bottom line......this is a great resort and the royal club is the icing on the cake.
    Round Indicators
    Jennifer H Winnipeg, Manitoba, Canada. 02/19/2017 Couples

    “Wait staff amazing - front desk could use some work”

    Overall I really loved my time at the Occidental at Xcaret Destination. We stayed in building 19, which was fairly centrally located (and close to the swim up bar if that's your thing - it wasn't for us, but the restaurant above the bar is great for a snack!). I can not say enough kind things about the wait staff and bar staff. We were served several times during the week by Ramon who waits the tables at Paco's Tacos and he was just wonderful. We generally sat in a quieter area away from Paco's Tacos but he still made a point of coming to our table, and even bringing us fresh drinks before we asked for them. He was funny, taught us a few key Spanish phrases, and really added to our trip. The excellent service can also be found in the restaurants. I cannot consume any dairy, and at restaurants, they do ask about allergies. When I asked the server not to include any cheese on a taco appetizer at the Mexican restaurant, not only did they comply with that request, but he brought me Jello at the end of our meal, as he knew I couldn't eat any of the desserts at the restaurant! It was a very touching gesture. Little things like this really add to a vacation. Regarding the buffet, the food selection was a bit hit and miss for me (generally I was safe to eat the Mexican dishes, which were the best food options anyway, but a lot of the pastas and other "American" foods had dairy in them). I never went hungry, but at times I only had one or two options for "main" food items, and had to stick to mostly fruit and vegetables. The front desk staff could use some additional customer service training, however. When we checked in, we never received towel cards, so had no idea how to get towels. Eventually we asked and managed to get towels (and thus, towel cards once we returned towels). But, given that they give these cards out when you check in, and then charge you $25 USD if you don't return the cards, we would have been charged for their mistake had we not managed to get towels! As well, our shuttle to the airport did not leave until 7:30 pm on our last night. We tried early in the week to arrange a late check-out, was told to come back the Friday night, did so, and was told to come back the next morning. At no time was the expectation set that we likely would not be able to be accommodated (in fact, we were told the opposite). On Saturday morning, we were told in no uncertain terms that they could not do anything for us. They do have two hospitality suites available for showering, but they are not separated by gender (one was locked when I checked, the other had a urinal directly across from the shower area - I would not feel comfortable or safe showering in a non-gender segregated public shower facility). As a result, we could not swim on our last day, I could not apply sunscreen, so we were stuck sitting in the lobby trying to stay out of the sun, while sipping drinks. It was a bit of a let down for the last day of our vacation. Overall, it was wonderful, but I would suggest the front desk staff receive some additional training, or at least a refresher on policies/check-in procedures, to ensure that all bases are covered and customer service is provided on a consistent basis.
    Round Indicators
    Amber M 02/19/2017 Friends getaway

    “McKay Wedding ”

    We just spent a week at the Occidental Grand Xcaret with 62 friends and family for our dream wedding on February 13. The weather was fabulous couldn't ask for a better day, also the resort was the best place for a group of this size. There was something for everyone, if you are a pool baby or an ocean person or both. The beach is small but not a lot were down there. The food at the resort was fabulous even the pickiest eaters could find something. The scenery is amazing and to see all the wild life and interact with them was worth it. Now as for the wedding, we dealt directly with one of the wedding planners named Melanie Espinoza. She is a God send, she made our wedding a dream come true and makes you feel relaxed. She took care of the smallest details, even with our own screw up she made it work. I cannot say enough good things about Melanie. and the staff that took care of our wedding supper and reception. Everyone had a great night even a couple wedding crashers lol. Anyways our wedding was like I said a Dream come True and I would highly recommend if you are planning a destination wedding to at least talk to Melanie Espinoza. Loved It!!!

    EVALUATION

    Round Indicators

    • february 19 2017
    • Rocky Point, New York
    • Couples

    Jane B

    “Great Resort!”


    This resort is top notch! Great food in all the restaurants and so many choices at the buffet. Every staff member we encountered was warm, friendly, and helpful. Wildlife surrounds you in the lush, tropical setting. Great pools, yummy drinks, and perfect weather. Pay no attention to the negative reviews. This place is amazing.


    EVALUATION

    Round Indicators

    • february 19 2017
    • Family

    Hans L

    “I loved it”


    We traveled to this hotel at the end of January as a family of 4 and had a great time. This resort is beautiful. We loved the food and all the variety and choices they provide you! Our accommodations were very clean and modern. The people is amazing.The staff in all areas of the hotel were alway pleasant and helpful. I want to make a special mention of Omar in the tennis courts, we had a phenomenal time there. Would we recommend it? Definitely Yes, I suggest this resort 100 %.


    EVALUATION

    Round Indicators

    • february 19 2017
    • Yonkers, New York
    • Family

    christmas152

    “A celebration of our 50th weddin anniversary!”


    My husband and I stayed here some time ago and loved it so much we vowed to come back with our family. And that is exactly what we did to celebrate our 50th anniversary. We were a party of 10 from children, teens, adults, grandparents and every one of us loved it. To be quite specific, we stayed at the ROYAL CLUB and we highly recommend this as the best place to stay......From arrival to departure they took care of everything in a quick an friendly way.....check in was immediate, just us, no lines.....and a welcoming glass of champagne......We had four rooms....two on the first floor, one on second and one on third. All were what we expected-most importantly clean and fresh....spacious...the third floor did have the best view! The entire facility is huge....has a shuttle which is great, but the Royal Club has its own with a wonderful driver - Victor - who was friendly, funny and always ready to drive a clean comfortable shuttle! My grandchildren loved the pool - which was never crowded! and actually they did use one of the large activity pools and loved that as well. Everything here is beautiful - and clean - grounds are awesome....main lobby area was a welcoming spot for sitting, having a cup of coffee....shops and shopkeepers all friendly....prices fair...... To us, the restaurant at the royal club made our stay what it was and it will bring us back again! The staff was awesome-Daniel, Francisco, Samuel,David, Edgar, Julian, Delfino and Maury - I had to mention them all because they all made us feel so welcome and special.....their attention to detail was magnificent.......Food was so good....certainly not what is the usual in an all inclusive......this was actually real restaurant food! We all loved everything but my best was the French toast and entire family loved the green juice!!!! This restaurant is worth the extra money the royal club charges....we ate all our meals here! I would be remiss if I did not mention the lovely ladies in the royal club office-they went out of their way to make our stay great! so, bottom line......this is a great resort and the royal club is the icing on the cake.


    EVALUATION

    Round Indicators

    • february 19 2017
    • Winnipeg, Manitoba, Canada
    • Couples

    Jennifer H

    “Wait staff amazing - front desk could use some work”


    Overall I really loved my time at the Occidental at Xcaret Destination. We stayed in building 19, which was fairly centrally located (and close to the swim up bar if that's your thing - it wasn't for us, but the restaurant above the bar is great for a snack!). I can not say enough kind things about the wait staff and bar staff. We were served several times during the week by Ramon who waits the tables at Paco's Tacos and he was just wonderful. We generally sat in a quieter area away from Paco's Tacos but he still made a point of coming to our table, and even bringing us fresh drinks before we asked for them. He was funny, taught us a few key Spanish phrases, and really added to our trip. The excellent service can also be found in the restaurants. I cannot consume any dairy, and at restaurants, they do ask about allergies. When I asked the server not to include any cheese on a taco appetizer at the Mexican restaurant, not only did they comply with that request, but he brought me Jello at the end of our meal, as he knew I couldn't eat any of the desserts at the restaurant! It was a very touching gesture. Little things like this really add to a vacation. Regarding the buffet, the food selection was a bit hit and miss for me (generally I was safe to eat the Mexican dishes, which were the best food options anyway, but a lot of the pastas and other "American" foods had dairy in them). I never went hungry, but at times I only had one or two options for "main" food items, and had to stick to mostly fruit and vegetables. The front desk staff could use some additional customer service training, however. When we checked in, we never received towel cards, so had no idea how to get towels. Eventually we asked and managed to get towels (and thus, towel cards once we returned towels). But, given that they give these cards out when you check in, and then charge you $25 USD if you don't return the cards, we would have been charged for their mistake had we not managed to get towels! As well, our shuttle to the airport did not leave until 7:30 pm on our last night. We tried early in the week to arrange a late check-out, was told to come back the Friday night, did so, and was told to come back the next morning. At no time was the expectation set that we likely would not be able to be accommodated (in fact, we were told the opposite). On Saturday morning, we were told in no uncertain terms that they could not do anything for us. They do have two hospitality suites available for showering, but they are not separated by gender (one was locked when I checked, the other had a urinal directly across from the shower area - I would not feel comfortable or safe showering in a non-gender segregated public shower facility). As a result, we could not swim on our last day, I could not apply sunscreen, so we were stuck sitting in the lobby trying to stay out of the sun, while sipping drinks. It was a bit of a let down for the last day of our vacation. Overall, it was wonderful, but I would suggest the front desk staff receive some additional training, or at least a refresher on policies/check-in procedures, to ensure that all bases are covered and customer service is provided on a consistent basis.


    EVALUATION

    Round Indicators

    • february 19 2017
    • Friends getaway

    Amber M

    “McKay Wedding ”


    We just spent a week at the Occidental Grand Xcaret with 62 friends and family for our dream wedding on February 13. The weather was fabulous couldn't ask for a better day, also the resort was the best place for a group of this size. There was something for everyone, if you are a pool baby or an ocean person or both. The beach is small but not a lot were down there. The food at the resort was fabulous even the pickiest eaters could find something. The scenery is amazing and to see all the wild life and interact with them was worth it. Now as for the wedding, we dealt directly with one of the wedding planners named Melanie Espinoza. She is a God send, she made our wedding a dream come true and makes you feel relaxed. She took care of the smallest details, even with our own screw up she made it work. I cannot say enough good things about Melanie. and the staff that took care of our wedding supper and reception. Everyone had a great night even a couple wedding crashers lol. Anyways our wedding was like I said a Dream come True and I would highly recommend if you are planning a destination wedding to at least talk to Melanie Espinoza. Loved It!!!


    Close 

    Back Find a hotel

    Hotels in Mexico

    Select Mexico

    Hotels in Spain

    Select Spain

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z

    to

      Incorrect dates
      Please enter valid dates

    NIGHTS

    (Optional dates)

    A discount or promotional code is a combination of letters and/or numbers that gives a discount on the normal rate. You can receive discount codes through special campaigns by being a my Barceló member, following us on social media or booking through Barcelo.com. 

    If you have a discount code, enter it when booking and you will receive a discount on your booking. The discount does not apply to the cost of extras. The maximum amount of the accumulated discount will be 25% off the rate (except for last rooms); it is possible to combine a discount code and special discounts. Only one discount code per booking is permitted.

    Loading rates...
    The hotel does not have any rates allocated to it

    Best online price guaranteed

    If you find a better rate, we will top it.

    We will return the difference and we will also apply an additional 10% discount to the cost of the final booking. For more information...