Hotel Beach Views  Occidental Grand Xcaret Resort

Royal Level at Occidental at Xcaret Destination

Texto: 33397 Admission to the Xcaret Park and an infinite number of other perks are what sets this 5-star resort apart from the rest. Carretera Chetumal Puerto Juárez Km. 282 | 77710 Riviera Maya, Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Royal Level at Occidental at Xcaret Destination Texto: 33397 4 out of 5 based on 11458 ratings. 11458 user reviews.
Royal Level at Occidental at Xcaret Destination reviewed by tbreunig on . Great value for the price! The resort itself is absolutely beautiful, especially the main lobby with the water flowing down the staircase and the river that winds through the property. Our room was well appointed and I found... Rating: 4
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Royal Level at Occidental at Xcaret Destination

Carretera Chetumal Puerto Juárez Km. 282   77710 Riviera Maya, Quintana Roo   México  


Points of Interest

39 mi  Cancun International Airport

5 min. Playa del Carmen

36 mi Tulum

41 km Xel-Há

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Royal Level at Occidental at Xcaret Destination

4.0/5 Round Indicators
| 11525 Reviews

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Service


GUESTS’ SCORE

Excellent

43% Complete

5047

Very good

32% Complete

3780

Average

12% Complete

1490

Poor

6% Complete

693

Very poor

4% Complete

515

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    Tanya J Southend-on-Sea, United Kingdom. 04/21/2017 Family

    “Looks are deceiving Unfortunately”

    My mum is retiring early next year so she wanted to treat all our family to this special holiday (10 people). When we arrived we were not welcomed by any form of a welcome drink, even after traveling most of the day (very disappointed - especially as this is supposed to be a 4* hotel. We were directed to our room (not shown), our room was clean, bathroom was lovely. Our balcony unfortunately was dark and gloomy with fag butts where the flower bed were but just loads of weeds and very unattractive, we didn't say anything and just waited to see if they would notice (but they didn't). But what was nice to see is monkey's swinging in the trees and sometimes seating on your balcony (made be it was the monkey's who were smoking) - hahahahaha. Most of the staff were very friendly and always said hello anywhere you went. The first night we arrived we were all very hungry and decided to go upstairs to where the taco and pizza place was, the service was 'very' slow' but the food was cooked fresh but we did notice that the food was left on the side and wasn't being delivered to your table straight away so therefore the food arrived cold, unfortunately this happened everytime our kids or family decided to eat there. (More staff are needed). Whilst on holiday we noticed 'BIG TIME' that to get a good service either in the restaurants or bars or waitress service you needed to tip to get any service at all. Another thing that annoyed us whilst staying at this hotel is they always wanted to serve any drinks during the evening in plastic cups, we totally understand during the day around the pool area that is a must but not in the evening! Also we noticed that the drinks were 'VERY' watered down and we never got drunk net alone tipsy (very impossible at this resort). We found a really quiet pool (where these was the hot tubs in the water), but the bar area we noticed that one in particular staff was very rude (unfortunately I didn't get he's name), but he wasn't very nice or pleasant, never had a smile on he's face. My daughter who is 16 who likes a little drink (whilst around us adults and is very mature), but the staff completely condone this and we made to feel guilty and threatened us on a few occasions to call security if they saw her drinking (for christ sake we are on holiday and we would like to enjoy ourselves (sensibly), but we did found ways around it, but we have NEVER experienced anything like this at any other result we have stayed in, in the past! We also as a family noticed there wasn't anywhere really comfortable to sit in the evening and didn't feel personal. The Entertainment in the evening was exceptional but again uncomfortable plastic chairs and was 'only' given plastic cups arrrrrh. The restaurants were nice but again service was 'very slow' and food arrived cold, you didn't have a nice welcome when you arrived at any of the restaurants in the evening either. Most of the restaurants were closed just after 10pm so no late dining, very disappointing. Whilst we were away the majority of us caught some kind of stomach bug, not sure why but speaking to people around the pool all experienced the same problem. Sometimes in the evening in the foyer (decking area), there were occasional live entertainment either a band or someone playing a musical instrument which was really good BUT by 10pm (prompt) they would pack up for the evening - why - especially when there were a lot of people dancing and enjoying there evening - one particular evening this group even had a encore to encourage them to continue but they didn't - why, sooooo disappointing, such a let down for this hotel! The waitress in the evening were mostly yawning there heads off or looking at there watches or chatting to themselves in a corner instead of serving, the service was 'really bad' and extremely slow to get your drinks whilst sitting on the decking area, so most of the time we got them ourselves. Another thing to be aware of, where the stage was, was a market place, VERY EXPENSIVE', our son who loves frogs wanted a ceramic frog but we decided to go into town (abt 10 minutes drive away), where they sold exactly the same things but a lot lot cheaper, he's ceramic frog he bought 3 for 7 dollars, so who is getting ripped off? The only thing going for this hotel is Xcaret Park, which you can either go by boat or walk there which is near the beach. Loads to do in this park, BUT you can easily spend over £1000 plus if you wanted to do activities for a family of 4. This result is a 4* result - MORE LIKE A 2* STAR - Be prepared folks. Unfortunately I wasn't disappointed in coming home on this particular resort. Do yourselves a favour and a recommendation and go to St Lucia - Coconut Bay - where I personally guarantee you will have a better time and more value for money and more of a personal touch!
    Round Indicators
    Dawn M 04/20/2017 Family

    “Great experience!”

    Our travel agent recommended this resort and neighboring xcaret park knowing we like wildlife type experiences. She didn't go wrong there!!! Set in jungle atmosphere with beautiful birds, monkeys and other. Beautiful grounds, pools . very large resort...never felt crowded except by some of pools a height of day. Beach was small but best place to be. Up on middle tier with view of lagoon and ocean. Very relaxing. Rocky shoreline was cool. Ok snorkeling for kids..kept them occupied. Food was good. Plenty of choices. Never a long wait or any at all even ala carte restaurants. Wait staff, especially Fabian..very friendly nice personable man. Engaging. Great to have unlimited xcaret... worth it to be able to come and go when you want. Nice rooms and only 2 times were we asked about taking the tour... No real pestering. Politely decline and your good!! Building 20 was a good location. Weather was great . I would return. Not quite sure what those negative reviews were about....maybe grumpy people!! You'll have a nice time.

    OccidentalatXcaret, Social media Cordinator at Occidental at Xcaret Destination, responded to this review
     We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

    Round Indicators
    Traveler567840502 Bangor, Maine. 04/20/2017 Family

    “Not a 5-star but still quite nice”

    Just spent a week at Occidental and there were as I guess would be expected pros and cons. The hotel claims to be 5-star but unfortunately they fall quite short of that standard, While the facility certainly is 5-star they miss out on many of the details and paying very close attention to details is what makes a 5-star resort. Basically I found most of the ‘cons’ mentioned in this forum to be true – Towels – it is a shot in the dark on whether you get towels each day during housekeeping – we returned 4 of the 7 nights to find no bath towels and 6 of the 7 nights to find no face cloths in our rooms. We would call and they would bring them up but it was a simple detail that they often missed. Even your lowest star hotels normally have plenty of towels in rooms – normally twice what you need. The information hostess said that the facility is very short of towels – really – a 5 star resort can’t keep towels available. Pool towels have the same problem – it is hit or miss if you get any – by mid day they are normally out of towels – they tell you 20 minutes for more but in reality it is hours if they ever become available again. Bathroom amenities – I travel a lot and can tell you that my stays at 2.5 or 3 star facilities always put out new soap each day they see that it has been opened. Also they have shampoo and conditioner and normally body lotion. None of this here – soap is a onetime offer when you arrive and it is never replaced. Shampoo, conditioner, and body lotion are never available. In room coffee – they have an in room coffee maker which is great and the coffee is not bad at all but once you use it normally you don’t see it again unless you ask for a replacement. Soda – if you are a soda drinker you better like Pepsi or 7-Up as that is all they have for soda and when you do order it, normally it tastes flat. Maybe it is just Mexico but none of the soda tastes like the soda elsewhere. Check in – what a disaster – as others have stated, the check in process is terrible. There is no queue system at the front desk – it is huge and no one seems to have any order to where do I go. Each rep sends you somewhere else to stand in another line. They really need some queuing of guests or signage that states who does what or where do I go. Xcaret Unlimited Package – a lot of false advertising here ….. they say that there is a VIP check in (there isn’t) – they say that there is a Mayan Welcome (there isn’t), they say that there is VIP seating for the end of day show (nope – no one knows anything about it). Ok so it sounds like it I a terrible place right – no it is not. It is a beautiful resort that is meticulously maintained. The beds are really comfy and the sheets are fantastic – very easy to sleep. Rooms were normal hotel rooms but well maintained except for above notes. TV is great – has several English speaking stations such as CNN, CBS, Fox, ESPN, etc. Wifi is available everywhere – yes you may have to pay for it but it is reasonably priced and quite fast and dependable. Cellular service was also available just about everywhere on the property – even 4G most of the time. Alcohol is available at just about every turn and bartenders were all great. There are two huge pools – really more but one was reserved for Royal Club guests. One pool though is so large it runs all over the resort – looks like 4 o 5 pools but all interconnected. Pools were extremely clean and always kept that way. Beach – yes there is a beach but no it is not on the ocean and no you cannot ‘walk the beach’. It is a manmade inlet (think Gilligan’s Island). Yes, it is fairly small but resort was sold out while we were there and never felt crowded. Plenty of beach chairs at just about all times although ones in shade areas go fast. Food – this is a tough one – there is lots and lots and lots of food choices. The buffets are huge and have a ton of choices. They make many items to order depending on the time of the day. I personally felt that they were lacking some items I like but we each have our own personal likings. Never had any problem getting seating at either buffet or any specialty restaurants. The food is not what we get here in America but then again I guess you go to Mexico to experience the culture and the real Mexican flair. We did love the beachfront buffet for breakfast and lunch – such a beautiful setting. I felt that the food choices were very limited for kids and cold at times but this is expected at buffets. If you want it hot use the made to order stations. Specialty restaurants were OK but nothing to write home about. Food was mostly good but certainly not great. There are animals everywhere – it is more of a jungle setting and the resort is HUGE. They do have a shuttle but it runs so infrequently that waiting was very long sometimes so as long as you have no mobility issues – walking was the way to go. Overall it is probably a 4 to 4.5 star resort. It could be a 5-star so easily but there are just too many missed details. It wouldn’t take them much to reach that 5-star status however the things I noticed as problems were the same ones documented previously and they still existed when we were there.

    OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review
     We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

    Round Indicators
    hennk123 Halifax, Canada. 04/20/2017

    “Fun club great time”

    Great shows and lots of fun with the fun club team Israel and Jair!! Great experience and go see them at the hotel!! Lots of great entertainment dancing, shows, bingo, musicians and monkeys. Pools and resort is great.

    OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review
     We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

    Round Indicators
    moiraban2017 Dublin, Ireland. 04/20/2017 Friends getaway

    “Great Holidays - fun club”

    Occidental is a great resort in Mexico! It's very unique, the surroundings are beautiful. The entertainment was excellent, lots of different shows and activities that kept us laughing! Israel from the funclub was very nice and helpful! He had a great personality and always smiling! The Latin was excellent and if you have kids the Disney show would be fantastic!

    OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review
     We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

    EVALUATION

    Round Indicators

    • april 21 2017
    • Southend-on-Sea, United Kingdom
    • Family

    Tanya J

    “Looks are deceiving Unfortunately”


    My mum is retiring early next year so she wanted to treat all our family to this special holiday (10 people). When we arrived we were not welcomed by any form of a welcome drink, even after traveling most of the day (very disappointed - especially as this is supposed to be a 4* hotel. We were directed to our room (not shown), our room was clean, bathroom was lovely. Our balcony unfortunately was dark and gloomy with fag butts where the flower bed were but just loads of weeds and very unattractive, we didn't say anything and just waited to see if they would notice (but they didn't). But what was nice to see is monkey's swinging in the trees and sometimes seating on your balcony (made be it was the monkey's who were smoking) - hahahahaha. Most of the staff were very friendly and always said hello anywhere you went. The first night we arrived we were all very hungry and decided to go upstairs to where the taco and pizza place was, the service was 'very' slow' but the food was cooked fresh but we did notice that the food was left on the side and wasn't being delivered to your table straight away so therefore the food arrived cold, unfortunately this happened everytime our kids or family decided to eat there. (More staff are needed). Whilst on holiday we noticed 'BIG TIME' that to get a good service either in the restaurants or bars or waitress service you needed to tip to get any service at all. Another thing that annoyed us whilst staying at this hotel is they always wanted to serve any drinks during the evening in plastic cups, we totally understand during the day around the pool area that is a must but not in the evening! Also we noticed that the drinks were 'VERY' watered down and we never got drunk net alone tipsy (very impossible at this resort). We found a really quiet pool (where these was the hot tubs in the water), but the bar area we noticed that one in particular staff was very rude (unfortunately I didn't get he's name), but he wasn't very nice or pleasant, never had a smile on he's face. My daughter who is 16 who likes a little drink (whilst around us adults and is very mature), but the staff completely condone this and we made to feel guilty and threatened us on a few occasions to call security if they saw her drinking (for christ sake we are on holiday and we would like to enjoy ourselves (sensibly), but we did found ways around it, but we have NEVER experienced anything like this at any other result we have stayed in, in the past! We also as a family noticed there wasn't anywhere really comfortable to sit in the evening and didn't feel personal. The Entertainment in the evening was exceptional but again uncomfortable plastic chairs and was 'only' given plastic cups arrrrrh. The restaurants were nice but again service was 'very slow' and food arrived cold, you didn't have a nice welcome when you arrived at any of the restaurants in the evening either. Most of the restaurants were closed just after 10pm so no late dining, very disappointing. Whilst we were away the majority of us caught some kind of stomach bug, not sure why but speaking to people around the pool all experienced the same problem. Sometimes in the evening in the foyer (decking area), there were occasional live entertainment either a band or someone playing a musical instrument which was really good BUT by 10pm (prompt) they would pack up for the evening - why - especially when there were a lot of people dancing and enjoying there evening - one particular evening this group even had a encore to encourage them to continue but they didn't - why, sooooo disappointing, such a let down for this hotel! The waitress in the evening were mostly yawning there heads off or looking at there watches or chatting to themselves in a corner instead of serving, the service was 'really bad' and extremely slow to get your drinks whilst sitting on the decking area, so most of the time we got them ourselves. Another thing to be aware of, where the stage was, was a market place, VERY EXPENSIVE', our son who loves frogs wanted a ceramic frog but we decided to go into town (abt 10 minutes drive away), where they sold exactly the same things but a lot lot cheaper, he's ceramic frog he bought 3 for 7 dollars, so who is getting ripped off? The only thing going for this hotel is Xcaret Park, which you can either go by boat or walk there which is near the beach. Loads to do in this park, BUT you can easily spend over £1000 plus if you wanted to do activities for a family of 4. This result is a 4* result - MORE LIKE A 2* STAR - Be prepared folks. Unfortunately I wasn't disappointed in coming home on this particular resort. Do yourselves a favour and a recommendation and go to St Lucia - Coconut Bay - where I personally guarantee you will have a better time and more value for money and more of a personal touch!


    EVALUATION

    Round Indicators

    • april 20 2017
    • Family

    Dawn M

    “Great experience!”


    Our travel agent recommended this resort and neighboring xcaret park knowing we like wildlife type experiences. She didn't go wrong there!!! Set in jungle atmosphere with beautiful birds, monkeys and other. Beautiful grounds, pools . very large resort...never felt crowded except by some of pools a height of day. Beach was small but best place to be. Up on middle tier with view of lagoon and ocean. Very relaxing. Rocky shoreline was cool. Ok snorkeling for kids..kept them occupied. Food was good. Plenty of choices. Never a long wait or any at all even ala carte restaurants. Wait staff, especially Fabian..very friendly nice personable man. Engaging. Great to have unlimited xcaret... worth it to be able to come and go when you want. Nice rooms and only 2 times were we asked about taking the tour... No real pestering. Politely decline and your good!! Building 20 was a good location. Weather was great . I would return. Not quite sure what those negative reviews were about....maybe grumpy people!! You'll have a nice time.


    OccidentalatXcaret, Social media Cordinator at Occidental at Xcaret Destination, responded to this review
    We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

    EVALUATION

    Round Indicators

    • april 20 2017
    • Bangor, Maine
    • Family

    Traveler567840502

    “Not a 5-star but still quite nice”


    Just spent a week at Occidental and there were as I guess would be expected pros and cons. The hotel claims to be 5-star but unfortunately they fall quite short of that standard, While the facility certainly is 5-star they miss out on many of the details and paying very close attention to details is what makes a 5-star resort. Basically I found most of the ‘cons’ mentioned in this forum to be true – Towels – it is a shot in the dark on whether you get towels each day during housekeeping – we returned 4 of the 7 nights to find no bath towels and 6 of the 7 nights to find no face cloths in our rooms. We would call and they would bring them up but it was a simple detail that they often missed. Even your lowest star hotels normally have plenty of towels in rooms – normally twice what you need. The information hostess said that the facility is very short of towels – really – a 5 star resort can’t keep towels available. Pool towels have the same problem – it is hit or miss if you get any – by mid day they are normally out of towels – they tell you 20 minutes for more but in reality it is hours if they ever become available again. Bathroom amenities – I travel a lot and can tell you that my stays at 2.5 or 3 star facilities always put out new soap each day they see that it has been opened. Also they have shampoo and conditioner and normally body lotion. None of this here – soap is a onetime offer when you arrive and it is never replaced. Shampoo, conditioner, and body lotion are never available. In room coffee – they have an in room coffee maker which is great and the coffee is not bad at all but once you use it normally you don’t see it again unless you ask for a replacement. Soda – if you are a soda drinker you better like Pepsi or 7-Up as that is all they have for soda and when you do order it, normally it tastes flat. Maybe it is just Mexico but none of the soda tastes like the soda elsewhere. Check in – what a disaster – as others have stated, the check in process is terrible. There is no queue system at the front desk – it is huge and no one seems to have any order to where do I go. Each rep sends you somewhere else to stand in another line. They really need some queuing of guests or signage that states who does what or where do I go. Xcaret Unlimited Package – a lot of false advertising here ….. they say that there is a VIP check in (there isn’t) – they say that there is a Mayan Welcome (there isn’t), they say that there is VIP seating for the end of day show (nope – no one knows anything about it). Ok so it sounds like it I a terrible place right – no it is not. It is a beautiful resort that is meticulously maintained. The beds are really comfy and the sheets are fantastic – very easy to sleep. Rooms were normal hotel rooms but well maintained except for above notes. TV is great – has several English speaking stations such as CNN, CBS, Fox, ESPN, etc. Wifi is available everywhere – yes you may have to pay for it but it is reasonably priced and quite fast and dependable. Cellular service was also available just about everywhere on the property – even 4G most of the time. Alcohol is available at just about every turn and bartenders were all great. There are two huge pools – really more but one was reserved for Royal Club guests. One pool though is so large it runs all over the resort – looks like 4 o 5 pools but all interconnected. Pools were extremely clean and always kept that way. Beach – yes there is a beach but no it is not on the ocean and no you cannot ‘walk the beach’. It is a manmade inlet (think Gilligan’s Island). Yes, it is fairly small but resort was sold out while we were there and never felt crowded. Plenty of beach chairs at just about all times although ones in shade areas go fast. Food – this is a tough one – there is lots and lots and lots of food choices. The buffets are huge and have a ton of choices. They make many items to order depending on the time of the day. I personally felt that they were lacking some items I like but we each have our own personal likings. Never had any problem getting seating at either buffet or any specialty restaurants. The food is not what we get here in America but then again I guess you go to Mexico to experience the culture and the real Mexican flair. We did love the beachfront buffet for breakfast and lunch – such a beautiful setting. I felt that the food choices were very limited for kids and cold at times but this is expected at buffets. If you want it hot use the made to order stations. Specialty restaurants were OK but nothing to write home about. Food was mostly good but certainly not great. There are animals everywhere – it is more of a jungle setting and the resort is HUGE. They do have a shuttle but it runs so infrequently that waiting was very long sometimes so as long as you have no mobility issues – walking was the way to go. Overall it is probably a 4 to 4.5 star resort. It could be a 5-star so easily but there are just too many missed details. It wouldn’t take them much to reach that 5-star status however the things I noticed as problems were the same ones documented previously and they still existed when we were there.


    OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review
    We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

    EVALUATION

    Round Indicators

    • april 20 2017
    • Halifax, Canada

    hennk123

    “Fun club great time”


    Great shows and lots of fun with the fun club team Israel and Jair!! Great experience and go see them at the hotel!! Lots of great entertainment dancing, shows, bingo, musicians and monkeys. Pools and resort is great.


    OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review
    We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

    EVALUATION

    Round Indicators

    • april 20 2017
    • Dublin, Ireland
    • Friends getaway

    moiraban2017

    “Great Holidays - fun club”


    Occidental is a great resort in Mexico! It's very unique, the surroundings are beautiful. The entertainment was excellent, lots of different shows and activities that kept us laughing! Israel from the funclub was very nice and helpful! He had a great personality and always smiling! The Latin was excellent and if you have kids the Disney show would be fantastic!


    OccidentalatXcaret, Social media Coordinator at Occidental at Xcaret Destination, responded to this review
     We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again

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