Hotel Beach Views  Occidental Grand Xcaret Resort

Royal Level at Occidental at Xcaret Destination

Texto: 33397 Admission to the Xcaret Park and an infinite number of other perks are what sets this 5-star resort apart from the rest. Carretera Chetumal Puerto Juárez Km. 282 | 77710 Riviera Maya, Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Royal Level at Occidental at Xcaret Destination Texto: 33397 4 out of 5 based on 13527 ratings. 13527 user reviews.
Royal Level at Occidental at Xcaret Destination reviewed by michaelbW1698OL on . Happy Canadians Our trip was so amazing ! Was wishing it was a little warmer . However I will be going back! We had the full xcaret experience for the whole week and we will do that again! My whole family had a... Rating: 5
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Royal Level at Occidental at Xcaret Destination

Carretera Chetumal Puerto Juárez Km. 282   77710 Riviera Maya, Quintana Roo   México  


Points of Interest

39 mi  Cancun International Airport

5 min. Playa del Carmen

36 mi Tulum

41 km Xel-Há

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Royal Level at Occidental at Xcaret Destination

4.0/5 Round Indicators
| 13653 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

45% Complete

6187

Very good

31% Complete

4342

Average

12% Complete

1723

Poor

5% Complete

796

Very poor

4% Complete

605

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    Round Indicators
    kpan2so North Chelmsford, Massachusetts. 01/14/2018 Family

    “Think Positive”

    This resort could go either way based on the mentality you bring. Our family retained our sense of humor and decided to see the stellar amenities this resort had to offer. On the flip side there were some portions of the resort that could have left the sensitive folk irritated. Location: Absolutely breath taking. You’re surrounded by jungle and Mayan/Spanish ruins. Cue the monkeys. Yea, monkeys and parrots, iguanas, deer, flamingos etc. The kids loved the monkeys coming down to eat the bananas. You have the option to either lax at the pool or head to the beach. Seaweed was a pretty intrusive problem that the resort was actively working to remedy which smelled to high heaven but the beach to the left has crystal Clear water. Things to do: They nail it. Take it from someone who gets bored of sitting by a pool all day. Given the vast size of the resort you could spend a couple of days just exploring. Shows every night for adults and kids. I also have to say they do a great job of activity separation in that there’s clearly an area if you like the lively pool bar scene, more tranquil areas, and plenty of kid friendly areas. Food: Again, they nailed it. You can dine in a different restaurant each night. I really think the buffet selection is where it’s at. Make sure to grab soup each day. Trust me. Also do yourself a favor and (at the large beach buffet) ask for Fabian to take care of your party. Talk about service. He knows what you need before you need it. We ended up purposefully sitting in his section each day. Service at the restaurants can be hit or miss. Even at the same restaurant you can have two totally different experiences. I recommend going between 6-6:30pm. After that you may be waiting a bit. Drinks: Needs a lot of work. From the alcohol selection to just having enough glassware, it often left us scratching our heads. I’ll leave that one there. Rooms: Rooms weren’t bad by any means. Cleanliness of the rooms (and the rest of the resort) was great! Literally people cleaning nonstop. However, a lot of the rooms are extremely close to the nighttime entertainment. Nothing past 11pm or 12 but if you’re trying to get yourself or your kids to bed at a decent hour just imagine a live band in your room. All in All, our family had a wonderful time. For the location, size of the resort and things to do I can say we would return.
    Round Indicators
    Larkin J Canada. 01/14/2018 Family

    “Great relaxed resort”

    We travelled as a group of three, my adult parents and I, and all three of us loved it. We split our resort between here and the Barcelo Maya Grand Resort and while Barcelo is supposed to be the higher end resort, all three of us said we liked Occidental better. We loved how the resort has worked to maintain some of the jungle, there are next to no manicured lawns to be found. We loved going for walks, birdwatching, and the wildlife, looking for the monkeys, deer, raccoons, agoutis, iguanas, and coatis. It is a jungle resort, not a beach resort, that said there is still a lagoon which would be excellent for families. Shallow, sandy with tons of fish. Our room was great. Very comfortable bed, much more so than Barcelo. AC worked great. Lovely bathroom. I had requested an upper, jungle facing room and we had a corner room, 2nd floor overlooking the deer enclosure and it was perfect. We would watch the monkeys from our balcony. Our toilet handle broke one day, we told the conciege in our building and it was fixed by the time we came back later in the day. The locks on our bathroom door and balcony door were broken but it didn't phase us in the least. We loved the relaxed feeling to the resort. Reservations weren't necessary for the a la cartes. We never had to wait to get in (and we were there over new years). We went to the Mexican, Oriental and Steakhouse a la cartes and were happy with the food at all three. The buffet was adequate. Lots of selection. This was the one area that Barcelo was better that, but if we had not been at both, we would have been perfectly happy with Occidental's buffets. Make sure to have breakfast at the Beach Buffet, nothing beats watching the sunrise over the ocean while eating breakfast. Lovely service, great pools. I found them warmer than Barcelo's and thus more comfortable. The drinks were adequate. They seemed to frequently run out of things (like strawberry daquiri mix) at some of the bars. We paid for the Unlimited Xcaret experience and it was sooo worth it. It gave us the opportunity to take our cameras over to the park and enjoy things like the aviary, and mayan village in the morning, go back and eat lunch at the resort, then either hang out by the pool, nap, or change and go back to the park to swim one of the rivers. No pressure to see everything in one day. No need to buy things like food, or water, etc. Highly recommend this resort.
    Round Indicators
    Sarahtothemoon Lake Tahoe (Nevada), Nevada. 01/14/2018 Family

    “Family with small children (toddler, baby)”

    We went to the resort in January 2018 with my family of three generations. While everyone in our party had an amazing time, we were the ones with kids so I wanted to write a review for those who have small kids. We have an 18 month old baby and a 4 year old. This place was perfect for us! We got the passes on the first day to go to Xcaret Eco park. Both the kids were free (they don't charge until age 5). That was a nice surprise! It was 200 per adult and well worth it. You could walk over there, do a few hours, and then come back for lunch and nap. We never got bored. The kids enjoyed playing on the beach, and visiting the animals. We brought a few beach toys with us. I saw that you could buy some there (a bucket and a couple shovels for around $8USD.) It was so nice to have this park right next door. We didn't have to travel far. We just packed up a diaper bag and headed over. I'm sure if you were an adult you could spend two days there, but with small kids, I think we ended up going there every day but one. At the resort, the food was good. We tried a couple of the sit down restaurants, but the wait time was so long that it's not enjoyable with kids. However the Pescador was super easy and fast to get into. Men have to wear long pants and close toed shoes. We never had a wait time, the food came fast, and it was by far the best food at the resort. I also thought Paco's Tacos was the way to go. As for kid/baby/toddler things I'm glad we brought or wish we'd brought: We didn't bring a stroller, but used a hiking pack. This is obviously a personal preference. Glad we didn't have to mess with any stairs. Also super glad we brought a few beach toys. They were used every day. One random thing I wish I brought was a few rubber bands to use as baby proofing. Our 18 month old really enjoyed opening all the cabinets in our room as they were right at his level. He would then slam them and I was so glad no one was in the room next door. Overall, I would absolutely recommend this place, and I would especially recommend it for families with little ones. Great family trip!
    Round Indicators
    chloe2820 England. 01/14/2018 Couples

    “Good but only in the Royal Club”

    We stayed at this hotel for our honeymoon, we booked direct with Barcelo and then decided we wanted to upgrade to the Royal Level, we called to make the upgrade and were told that we couldn't upgrade until we got there and that we should do it at the check in desk. When we arrived we were told that we couldn't upgrade until the next morning at 9am. The first night we stayed in a standard room which was nice and clean, none of the rooms have sea views as they are almost in a jungle setting, the room was a little dark with the trees blocking natural light but overall it was fine. We went to the steak restaurant for dinner on our first night and was told to come back in 40 minutes which we did, the food was ok, not spectacular but edible. Theme t morning we had breakfast at the beach buffet, the food was terrible and some of it inedible. The orange juice was not fresh it was a cheap watered down juice, the tea was so bad that we couldn't drink it and the food was badly cooked. The view however was very nice. We went to upgrade at 9am and was told that we couldn't upgrade until 3pm, I asked for wifi as they told us we couldn't have it the day before even though it was part of the package when you booked direct with Barcelo and they reluctantly agreed to give us wifi for one device for our Royal Level room. The Royal level was great, the food was amazing and the Royal restaurant, our room was large and clean and the beach beds and pool area were really nice, it was like staying at a different hotel. The only downside is the wifi for one device as we both had to work and we couldn't both work at the same time. The hotel is in a beautiful setting and we found the drinks to be quite strong and fairly good, the food is only good in the Royal Level but we loved the resort, the wildlife and the swimming pools. We would not stay at a Barcelo hotel again as we found the food at the RIU to be far better and the service was better at RIU too (we did a twin trip with the first few nights at RIU Palace in Cancun then the rest of the trip at this hotel) overall the RIU palace was much better for service and food but the location of this hotel was better.
    Round Indicators
    Jose V 01/14/2018 Friends getaway

    “First and last time”

    The room had a noisy A/C, the food was horrible, and after we checked out, it was midnight and our transportation was scheduled to pick us up at 2 am and the receptionist asked us to leave the hotel or wait outside since we were checked out already. It was freezing outside and I was accompanied by an elder.

    EVALUATION

    Round Indicators

    • january 14 2018
    • North Chelmsford, Massachusetts
    • Family

    kpan2so

    “Think Positive”


    This resort could go either way based on the mentality you bring. Our family retained our sense of humor and decided to see the stellar amenities this resort had to offer. On the flip side there were some portions of the resort that could have left the sensitive folk irritated. Location: Absolutely breath taking. You’re surrounded by jungle and Mayan/Spanish ruins. Cue the monkeys. Yea, monkeys and parrots, iguanas, deer, flamingos etc. The kids loved the monkeys coming down to eat the bananas. You have the option to either lax at the pool or head to the beach. Seaweed was a pretty intrusive problem that the resort was actively working to remedy which smelled to high heaven but the beach to the left has crystal Clear water. Things to do: They nail it. Take it from someone who gets bored of sitting by a pool all day. Given the vast size of the resort you could spend a couple of days just exploring. Shows every night for adults and kids. I also have to say they do a great job of activity separation in that there’s clearly an area if you like the lively pool bar scene, more tranquil areas, and plenty of kid friendly areas. Food: Again, they nailed it. You can dine in a different restaurant each night. I really think the buffet selection is where it’s at. Make sure to grab soup each day. Trust me. Also do yourself a favor and (at the large beach buffet) ask for Fabian to take care of your party. Talk about service. He knows what you need before you need it. We ended up purposefully sitting in his section each day. Service at the restaurants can be hit or miss. Even at the same restaurant you can have two totally different experiences. I recommend going between 6-6:30pm. After that you may be waiting a bit. Drinks: Needs a lot of work. From the alcohol selection to just having enough glassware, it often left us scratching our heads. I’ll leave that one there. Rooms: Rooms weren’t bad by any means. Cleanliness of the rooms (and the rest of the resort) was great! Literally people cleaning nonstop. However, a lot of the rooms are extremely close to the nighttime entertainment. Nothing past 11pm or 12 but if you’re trying to get yourself or your kids to bed at a decent hour just imagine a live band in your room. All in All, our family had a wonderful time. For the location, size of the resort and things to do I can say we would return.


    EVALUATION

    Round Indicators

    • january 14 2018
    • Canada
    • Family

    Larkin J

    “Great relaxed resort”


    We travelled as a group of three, my adult parents and I, and all three of us loved it. We split our resort between here and the Barcelo Maya Grand Resort and while Barcelo is supposed to be the higher end resort, all three of us said we liked Occidental better. We loved how the resort has worked to maintain some of the jungle, there are next to no manicured lawns to be found. We loved going for walks, birdwatching, and the wildlife, looking for the monkeys, deer, raccoons, agoutis, iguanas, and coatis. It is a jungle resort, not a beach resort, that said there is still a lagoon which would be excellent for families. Shallow, sandy with tons of fish. Our room was great. Very comfortable bed, much more so than Barcelo. AC worked great. Lovely bathroom. I had requested an upper, jungle facing room and we had a corner room, 2nd floor overlooking the deer enclosure and it was perfect. We would watch the monkeys from our balcony. Our toilet handle broke one day, we told the conciege in our building and it was fixed by the time we came back later in the day. The locks on our bathroom door and balcony door were broken but it didn't phase us in the least. We loved the relaxed feeling to the resort. Reservations weren't necessary for the a la cartes. We never had to wait to get in (and we were there over new years). We went to the Mexican, Oriental and Steakhouse a la cartes and were happy with the food at all three. The buffet was adequate. Lots of selection. This was the one area that Barcelo was better that, but if we had not been at both, we would have been perfectly happy with Occidental's buffets. Make sure to have breakfast at the Beach Buffet, nothing beats watching the sunrise over the ocean while eating breakfast. Lovely service, great pools. I found them warmer than Barcelo's and thus more comfortable. The drinks were adequate. They seemed to frequently run out of things (like strawberry daquiri mix) at some of the bars. We paid for the Unlimited Xcaret experience and it was sooo worth it. It gave us the opportunity to take our cameras over to the park and enjoy things like the aviary, and mayan village in the morning, go back and eat lunch at the resort, then either hang out by the pool, nap, or change and go back to the park to swim one of the rivers. No pressure to see everything in one day. No need to buy things like food, or water, etc. Highly recommend this resort.


    EVALUATION

    Round Indicators

    • january 14 2018
    • Lake Tahoe (Nevada), Nevada
    • Family

    Sarahtothemoon

    “Family with small children (toddler, baby)”


    We went to the resort in January 2018 with my family of three generations. While everyone in our party had an amazing time, we were the ones with kids so I wanted to write a review for those who have small kids. We have an 18 month old baby and a 4 year old. This place was perfect for us! We got the passes on the first day to go to Xcaret Eco park. Both the kids were free (they don't charge until age 5). That was a nice surprise! It was 200 per adult and well worth it. You could walk over there, do a few hours, and then come back for lunch and nap. We never got bored. The kids enjoyed playing on the beach, and visiting the animals. We brought a few beach toys with us. I saw that you could buy some there (a bucket and a couple shovels for around $8USD.) It was so nice to have this park right next door. We didn't have to travel far. We just packed up a diaper bag and headed over. I'm sure if you were an adult you could spend two days there, but with small kids, I think we ended up going there every day but one. At the resort, the food was good. We tried a couple of the sit down restaurants, but the wait time was so long that it's not enjoyable with kids. However the Pescador was super easy and fast to get into. Men have to wear long pants and close toed shoes. We never had a wait time, the food came fast, and it was by far the best food at the resort. I also thought Paco's Tacos was the way to go. As for kid/baby/toddler things I'm glad we brought or wish we'd brought: We didn't bring a stroller, but used a hiking pack. This is obviously a personal preference. Glad we didn't have to mess with any stairs. Also super glad we brought a few beach toys. They were used every day. One random thing I wish I brought was a few rubber bands to use as baby proofing. Our 18 month old really enjoyed opening all the cabinets in our room as they were right at his level. He would then slam them and I was so glad no one was in the room next door. Overall, I would absolutely recommend this place, and I would especially recommend it for families with little ones. Great family trip!


    EVALUATION

    Round Indicators

    • january 14 2018
    • England
    • Couples

    chloe2820

    “Good but only in the Royal Club”


    We stayed at this hotel for our honeymoon, we booked direct with Barcelo and then decided we wanted to upgrade to the Royal Level, we called to make the upgrade and were told that we couldn't upgrade until we got there and that we should do it at the check in desk. When we arrived we were told that we couldn't upgrade until the next morning at 9am. The first night we stayed in a standard room which was nice and clean, none of the rooms have sea views as they are almost in a jungle setting, the room was a little dark with the trees blocking natural light but overall it was fine. We went to the steak restaurant for dinner on our first night and was told to come back in 40 minutes which we did, the food was ok, not spectacular but edible. Theme t morning we had breakfast at the beach buffet, the food was terrible and some of it inedible. The orange juice was not fresh it was a cheap watered down juice, the tea was so bad that we couldn't drink it and the food was badly cooked. The view however was very nice. We went to upgrade at 9am and was told that we couldn't upgrade until 3pm, I asked for wifi as they told us we couldn't have it the day before even though it was part of the package when you booked direct with Barcelo and they reluctantly agreed to give us wifi for one device for our Royal Level room. The Royal level was great, the food was amazing and the Royal restaurant, our room was large and clean and the beach beds and pool area were really nice, it was like staying at a different hotel. The only downside is the wifi for one device as we both had to work and we couldn't both work at the same time. The hotel is in a beautiful setting and we found the drinks to be quite strong and fairly good, the food is only good in the Royal Level but we loved the resort, the wildlife and the swimming pools. We would not stay at a Barcelo hotel again as we found the food at the RIU to be far better and the service was better at RIU too (we did a twin trip with the first few nights at RIU Palace in Cancun then the rest of the trip at this hotel) overall the RIU palace was much better for service and food but the location of this hotel was better.


    EVALUATION

    Round Indicators

    • january 14 2018
    • Friends getaway

    Jose V

    “First and last time”


    The room had a noisy A/C, the food was horrible, and after we checked out, it was midnight and our transportation was scheduled to pick us up at 2 am and the receptionist asked us to leave the hotel or wait outside since we were checked out already. It was freezing outside and I was accompanied by an elder.


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