Hotel Beach Views  Occidental Grand Xcaret Resort

Royal Level at Occidental at Xcaret Destination

Texto: 33397 Admission to the Xcaret Park and an infinite number of other perks are what sets this 5-star resort apart from the rest. Carretera Chetumal Puerto Juárez Km. 282 | 77710 Riviera Maya, Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Royal Level at Occidental at Xcaret Destination Texto: 33397 4 out of 5 based on 12244 ratings. 12244 user reviews.
Royal Level at Occidental at Xcaret Destination reviewed by 55connorm on . Playa Del Carmen- Xcaret Occidental Magnificent hotel with lots to do and see around about the area. One minute walking through the jungle watching the monkeys, next minute down relaxing by the beach. Massive place and very impressive.x Rating: 5
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Royal Level at Occidental at Xcaret Destination

Carretera Chetumal Puerto Juárez Km. 282   77710 Riviera Maya, Quintana Roo   México  


Points of Interest

39 mi  Cancun International Airport

5 min. Playa del Carmen

36 mi Tulum

41 km Xel-Há

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Royal Level at Occidental at Xcaret Destination

4.0/5 Round Indicators
| 12332 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

44% Complete

5515

Very good

32% Complete

3981

Average

12% Complete

1568

Poor

5% Complete

723

Very poor

4% Complete

545

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    Round Indicators
    Tony28_13 Blackpool, United Kingdom. 07/21/2017

    “Awesome”

    Stayed here for 2 weeks in July 17 and found it awesome. Rooms are as you would expect from a reputable hotel chain (iron, ironing board, mini fridge, hairdryer, shower gels etc, TV, towels, coffee percolator and free to use room safe) however don't bank on a balcony view as the grounds are set in the jungle. Rooms are clean and tidy plus your fridge is topped up with bottled water daily and other drinks every other day. As the hotel is set in the jungle and quite a few acre/s you should know that it is quite a distance from reception to man made beach. There is a golf buggy type transport system (if required) that shuttle's you around. We didn't use it as there is plenty to see if you walk around. On a daily basis we saw a variety of animals like monkeys, Mexican type raccoons, iguana's, deer, pelicans, pink flamingo's, Harris hawks and even a snake (non of these animals to our knowledge hurt us or anyone else) AWESOME. Food is really good in the main dining hall and if you don't fancy that you can go to any of the other 5 restaurants (no reservation required) Seafood, oriental, grill, Mexican and Italian. We managed 3 (Seafood, Oriental and Italian). My partner is a vegetarian and had ample choice of food, all restaurants were AWESOME. Dress in the 5 specialist restaurants for men IS long trousers. There is a spa and gym (best gym I've been in whilst on holiday) plus plenty of excursion operators located in the hotel/resort if you wish to do some tours. There are some small shops as well. Be careful if you've forgotten some thing from home the tobacco shop can be expensive (sun cream, deodorant etc). Tobacco shop is like a small convenient store. There is free internet however it last for 1 hour a day and you only get the free hour signal in the lobby area. Note: when you disconnect from the internet that's your time up (if your logged on for 40 minutes and disconnect that's it hour up). You can pay extra for time/quantity of devices and days if you want. Plenty of entertainment for everyone here adults, teenagers and children plus it runs from mid morning throughout the day and into the evening AWESOME. Most of the staff are really helpful, pleasant and polite. Nothing seemed to much bother, there happy to help. Well done to Daniel block 21 brilliant stuff buddy you were a great help and full of local knowledge. You really don't have to leave the hotel/resort. You could actually spend your time in the hotel/complex there's that much to do, see and experience. My only gripe is on arrival the reception lady went far to quick in explaining where our room was and everywhere else in the complex. Please manager/s inform your reception staff that when guests arrive from the UK we/most of us have been travelling for at least 15 hrs before we get to you!!! Just slow down a bit and explain/orientate people to the complex appropriately. Many thanks. Overall this has to be up there with one of the best experiences in a hotel/complex to date. I would definitely go back here and I would definitely recommend it.
    Round Indicators
    Tom G Crawfordsville, Indiana. 07/21/2017 Couples

    “Not as we had hoped.”

    Arrived at 11:30 but check in time was 3:00. Got access to resort and ate lunch. Went back at 1:30, room not ready. Checked again at 2:30, not ready. Miraculously exactly at 3:00 the room was ready. Room was nice and clean. Shower would go from setting to ice cold within 3 seconds continually. Food was good but long pants required for men. Why in out an outdoor setting with 90 degree plus heat long pants are required is insane. I continually wiped sweat from my face the whole meal. Internet was terrible. No signal in room. They wanted to sell wifi for a week at $80.00 I could get a weak cellular signal by the pool (AT&T) Beach (Lagoon) was a 15 minute walk. It took us 5 days to learn our way around the place. We prefer a pool and beach in close proximity. Spent most of our leisure time around the Bar Flamencos. Drinks were good and bartender Alfredo Lopez worked very hard to please the patrons. I would have hard time smiling when say 3 young ladies ask what is every drink and they each order a different drink. Alfredo would smile and accommodate them. Room cleaned nicely everyday. Although we will not be back, we have only positive things to say about the staff. They all seemed to appreciate us being there and were very polite and courteous. It is just a shame the visitors do not treat the staff with the same respect.
    Round Indicators
    808joseo Rialto, California. 07/20/2017 Family

    “exotic adventure”

    This hotel is out of this world. There are exotic animals everywhere you go. It literally feels like you are in the jungle. And when you think it can't get better than that, you walk towards the beach and you are totally amazed by the beauty of the blue ocean. A mixture of jungle and paradise. The perfect combination for a great adventure.
    Round Indicators
    Warren G Basel, Switzerland. 07/20/2017 Family

    “25th Anniversary ”

    Special place in the world fantastic ... what a good choice .. we look world wide and picked "Perfect". Occidental staff and facilities could not be faulted. We had a great holiday, even got certified Padi Scuba diving .... and Whale Sharks was a hit with 21 year old Son... Not sure how to top this next year !
    Round Indicators
    sribulusu OTTAWA. 07/20/2017 Family

    “A real sh*^ hole ! Go elsewhere this is worse than two star”

    Where should I start... 1. Bad location and poorly maintained property. 2. Mediocre service 3. Food choices: bad. Noisy and deafening sound of spoons and cutlery being thrown around in the buffet. BTW some areas are for members only. The same old stale food is served every day. YUCK ! 4. Speciality restaurants: horrible they are a joke! 5. Amenities: worse than two star 6. Access to services limited unless you upgrade to some "BS" royal club. 7. Tours and excursions: overpriced as compared to what they cost outside the resort. 8. No beach at all !! All in all, I suggest you, readers, to go elsewhere. Not worth the money. Probably we would have had more fun and entertained better had we booked a regular hotel in the city of Playa Del Carmen and ate where ever we wanted and did what ever on our own.

    EVALUATION

    Round Indicators

    • july 21 2017
    • Blackpool, United Kingdom

    Tony28_13

    “Awesome”


    Stayed here for 2 weeks in July 17 and found it awesome. Rooms are as you would expect from a reputable hotel chain (iron, ironing board, mini fridge, hairdryer, shower gels etc, TV, towels, coffee percolator and free to use room safe) however don't bank on a balcony view as the grounds are set in the jungle. Rooms are clean and tidy plus your fridge is topped up with bottled water daily and other drinks every other day. As the hotel is set in the jungle and quite a few acre/s you should know that it is quite a distance from reception to man made beach. There is a golf buggy type transport system (if required) that shuttle's you around. We didn't use it as there is plenty to see if you walk around. On a daily basis we saw a variety of animals like monkeys, Mexican type raccoons, iguana's, deer, pelicans, pink flamingo's, Harris hawks and even a snake (non of these animals to our knowledge hurt us or anyone else) AWESOME. Food is really good in the main dining hall and if you don't fancy that you can go to any of the other 5 restaurants (no reservation required) Seafood, oriental, grill, Mexican and Italian. We managed 3 (Seafood, Oriental and Italian). My partner is a vegetarian and had ample choice of food, all restaurants were AWESOME. Dress in the 5 specialist restaurants for men IS long trousers. There is a spa and gym (best gym I've been in whilst on holiday) plus plenty of excursion operators located in the hotel/resort if you wish to do some tours. There are some small shops as well. Be careful if you've forgotten some thing from home the tobacco shop can be expensive (sun cream, deodorant etc). Tobacco shop is like a small convenient store. There is free internet however it last for 1 hour a day and you only get the free hour signal in the lobby area. Note: when you disconnect from the internet that's your time up (if your logged on for 40 minutes and disconnect that's it hour up). You can pay extra for time/quantity of devices and days if you want. Plenty of entertainment for everyone here adults, teenagers and children plus it runs from mid morning throughout the day and into the evening AWESOME. Most of the staff are really helpful, pleasant and polite. Nothing seemed to much bother, there happy to help. Well done to Daniel block 21 brilliant stuff buddy you were a great help and full of local knowledge. You really don't have to leave the hotel/resort. You could actually spend your time in the hotel/complex there's that much to do, see and experience. My only gripe is on arrival the reception lady went far to quick in explaining where our room was and everywhere else in the complex. Please manager/s inform your reception staff that when guests arrive from the UK we/most of us have been travelling for at least 15 hrs before we get to you!!! Just slow down a bit and explain/orientate people to the complex appropriately. Many thanks. Overall this has to be up there with one of the best experiences in a hotel/complex to date. I would definitely go back here and I would definitely recommend it.


    EVALUATION

    Round Indicators

    • july 21 2017
    • Crawfordsville, Indiana
    • Couples

    Tom G

    “Not as we had hoped.”


    Arrived at 11:30 but check in time was 3:00. Got access to resort and ate lunch. Went back at 1:30, room not ready. Checked again at 2:30, not ready. Miraculously exactly at 3:00 the room was ready. Room was nice and clean. Shower would go from setting to ice cold within 3 seconds continually. Food was good but long pants required for men. Why in out an outdoor setting with 90 degree plus heat long pants are required is insane. I continually wiped sweat from my face the whole meal. Internet was terrible. No signal in room. They wanted to sell wifi for a week at $80.00 I could get a weak cellular signal by the pool (AT&T) Beach (Lagoon) was a 15 minute walk. It took us 5 days to learn our way around the place. We prefer a pool and beach in close proximity. Spent most of our leisure time around the Bar Flamencos. Drinks were good and bartender Alfredo Lopez worked very hard to please the patrons. I would have hard time smiling when say 3 young ladies ask what is every drink and they each order a different drink. Alfredo would smile and accommodate them. Room cleaned nicely everyday. Although we will not be back, we have only positive things to say about the staff. They all seemed to appreciate us being there and were very polite and courteous. It is just a shame the visitors do not treat the staff with the same respect.


    EVALUATION

    Round Indicators

    • july 20 2017
    • Rialto, California
    • Family

    808joseo

    “exotic adventure”


    This hotel is out of this world. There are exotic animals everywhere you go. It literally feels like you are in the jungle. And when you think it can't get better than that, you walk towards the beach and you are totally amazed by the beauty of the blue ocean. A mixture of jungle and paradise. The perfect combination for a great adventure.


    EVALUATION

    Round Indicators

    • july 20 2017
    • Basel, Switzerland
    • Family

    Warren G

    “25th Anniversary ”


    Special place in the world fantastic ... what a good choice .. we look world wide and picked "Perfect". Occidental staff and facilities could not be faulted. We had a great holiday, even got certified Padi Scuba diving .... and Whale Sharks was a hit with 21 year old Son... Not sure how to top this next year !


    EVALUATION

    Round Indicators

    • july 20 2017
    • OTTAWA
    • Family

    sribulusu

    “A real sh*^ hole ! Go elsewhere this is worse than two star”


    Where should I start... 1. Bad location and poorly maintained property. 2. Mediocre service 3. Food choices: bad. Noisy and deafening sound of spoons and cutlery being thrown around in the buffet. BTW some areas are for members only. The same old stale food is served every day. YUCK ! 4. Speciality restaurants: horrible they are a joke! 5. Amenities: worse than two star 6. Access to services limited unless you upgrade to some "BS" royal club. 7. Tours and excursions: overpriced as compared to what they cost outside the resort. 8. No beach at all !! All in all, I suggest you, readers, to go elsewhere. Not worth the money. Probably we would have had more fun and entertained better had we booked a regular hotel in the city of Playa Del Carmen and ate where ever we wanted and did what ever on our own.


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