Hotel Beach Views  Occidental Grand Xcaret Resort

Royal Level at Occidental at Xcaret Destination

Texto: 33397 Admission to the Xcaret Park and an infinite number of other perks are what sets this 5-star resort apart from the rest. Carretera Chetumal Puerto Juárez Km. 282 | 77710 Riviera Maya, Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Royal Level at Occidental at Xcaret Destination Texto: 33397 4 out of 5 based on 12244 ratings. 12244 user reviews.
Royal Level at Occidental at Xcaret Destination reviewed by 55connorm on . Playa Del Carmen- Xcaret Occidental Magnificent hotel with lots to do and see around about the area. One minute walking through the jungle watching the monkeys, next minute down relaxing by the beach. Massive place and very impressive.x Rating: 5
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Royal Level at Occidental at Xcaret Destination

Carretera Chetumal Puerto Juárez Km. 282   77710 Riviera Maya, Quintana Roo   México  


Points of Interest

39 mi  Cancun International Airport

5 min. Playa del Carmen

36 mi Tulum

41 km Xel-Há

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Royal Level at Occidental at Xcaret Destination

4.0/5 Round Indicators
| 12317 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

44% Complete

5506

Very good

32% Complete

3977

Average

12% Complete

1567

Poor

5% Complete

723

Very poor

4% Complete

544

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    andreaaF5186UD Orlando, Florida. 07/19/2017 Family

    “A Hotel set in stunning surroundings”

    We have had a fantastic 11 nights at this hotel. Beautiful setting, surrounded by a tropical rainforest. Great staff and very clean and tidy. The only real petty niggle is one visit to the Xcaret park should be included in the accommodation and guests should have free wifi.
    Round Indicators
    badboyzmamma3 Indio, California. 07/19/2017 Couples

    “1st time in Mexico”

    Hotel was absolutely beautiful. Different animals all over the hotel, monkeys, birds, deer, etc. Can't wait to take my kids! You dont have to leave the hotel at all. So much to do, including kids activities. Very safe! Staff answered all questions and spoke great English. It was awesome to stay right next to Xcaret and have exclusive entrance to the park. No need to get the package with food at the park since we can just walk right back to the hotel and eat since we had all inclusive. Food is great and had lots of variety and always replenished. No complaints from my hubby or I. The only thing is that everything is SUPER expensive if you buy things anywhere in that resort or that city. 8$ US for a medium size bag of chips! We looked everywhere we traveled to around that city and it was the same price. Snacks were kind of hard to find. Nice that they stock your room with bottled water and you can also get from any restaurant in the hotel. It is a very large resort, there is lots of walking or you can wait for shuttle.
    Round Indicators
    Tianna G 07/19/2017 Family

    “They are a terrible place to get married”

    I recently got married at this resort and during my stay had nothing but problems. To start it took hours to check in then as the bride and groom we were given someone else's room and walked into people in the room then had to wait another few hours to finally get a newly available room. We then had issues with toilets, our party was split into several buildings, and everyone was given rooms with the wrong amount of beds. We also had a terrible time getting ahold of our wedding coordinator and when a compla8int was sent in we got back a petty response saying we missed the office hours which is far from the truth. THEY ARE NOT WORTH THE MONEY DO NOT GO!!!!!
    Round Indicators
    Kimberly202 Gibraltar. 07/19/2017 Couples

    “Gorgeous hotel”

    Gorgeous hotel ! The wildlife roaming about is incredible, deer , monkeys, snakes, birds ... Lovely breakfast buffet and also loved the Italian in particular. The beach is very pretty but a little loud at times . Pool areas also very nice , especially the hidden jacuzzis near the mini golf. We also enjoyed the spa and lobby entertainment:) Our room was very comfortable but must say something should be done about the slippery corridor tiles. Overall extremely pleased with our stay here and would recommend to others.
    Round Indicators
    Susan G 07/19/2017 Family

    “2 weeks chilling in the tropics”

    We loved this extensive Mayan resort, including access to Xcaret park. Lots, or nothing, to do were equally catered for, with plenty of options for all, on places to eat, drink, swim, sunbathe, walk or just sit and nature watch. My 8 year old daughter particularly enjoyed the kids club, which she went to every day.. and took part in events every evening, from games to karaoke. All the ladies were great with her, and this made not only her holiday, but also mum and dad got a break too! She made them this special thank you on her last day!

    EVALUATION

    Round Indicators

    • july 19 2017
    • Orlando, Florida
    • Family

    andreaaF5186UD

    “A Hotel set in stunning surroundings”


    We have had a fantastic 11 nights at this hotel. Beautiful setting, surrounded by a tropical rainforest. Great staff and very clean and tidy. The only real petty niggle is one visit to the Xcaret park should be included in the accommodation and guests should have free wifi.


    EVALUATION

    Round Indicators

    • july 19 2017
    • Indio, California
    • Couples

    badboyzmamma3

    “1st time in Mexico”


    Hotel was absolutely beautiful. Different animals all over the hotel, monkeys, birds, deer, etc. Can't wait to take my kids! You dont have to leave the hotel at all. So much to do, including kids activities. Very safe! Staff answered all questions and spoke great English. It was awesome to stay right next to Xcaret and have exclusive entrance to the park. No need to get the package with food at the park since we can just walk right back to the hotel and eat since we had all inclusive. Food is great and had lots of variety and always replenished. No complaints from my hubby or I. The only thing is that everything is SUPER expensive if you buy things anywhere in that resort or that city. 8$ US for a medium size bag of chips! We looked everywhere we traveled to around that city and it was the same price. Snacks were kind of hard to find. Nice that they stock your room with bottled water and you can also get from any restaurant in the hotel. It is a very large resort, there is lots of walking or you can wait for shuttle.


    EVALUATION

    Round Indicators

    • july 19 2017
    • Family

    Tianna G

    “They are a terrible place to get married”


    I recently got married at this resort and during my stay had nothing but problems. To start it took hours to check in then as the bride and groom we were given someone else's room and walked into people in the room then had to wait another few hours to finally get a newly available room. We then had issues with toilets, our party was split into several buildings, and everyone was given rooms with the wrong amount of beds. We also had a terrible time getting ahold of our wedding coordinator and when a compla8int was sent in we got back a petty response saying we missed the office hours which is far from the truth. THEY ARE NOT WORTH THE MONEY DO NOT GO!!!!!


    EVALUATION

    Round Indicators

    • july 19 2017
    • Gibraltar
    • Couples

    Kimberly202

    “Gorgeous hotel”


    Gorgeous hotel ! The wildlife roaming about is incredible, deer , monkeys, snakes, birds ... Lovely breakfast buffet and also loved the Italian in particular. The beach is very pretty but a little loud at times . Pool areas also very nice , especially the hidden jacuzzis near the mini golf. We also enjoyed the spa and lobby entertainment:) Our room was very comfortable but must say something should be done about the slippery corridor tiles. Overall extremely pleased with our stay here and would recommend to others.


    EVALUATION

    Round Indicators

    • july 19 2017
    • Family

    Susan G

    “2 weeks chilling in the tropics”


    We loved this extensive Mayan resort, including access to Xcaret park. Lots, or nothing, to do were equally catered for, with plenty of options for all, on places to eat, drink, swim, sunbathe, walk or just sit and nature watch. My 8 year old daughter particularly enjoyed the kids club, which she went to every day.. and took part in events every evening, from games to karaoke. All the ladies were great with her, and this made not only her holiday, but also mum and dad got a break too! She made them this special thank you on her last day!


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