Exclusive offer when you book on Barcelo.com

Get a free room upgrade, free Wireless service, room service, access to a private lounge and much more when you book our Royal Level* category rooms on Barcelo.com

*Valid for stays from February 1, 2017 to December 31, 2017. Bookings made during the month of February. Restrictions apply. Cannot be combined with other promotions. Blackout dates and restricted quotas may apply. Promotion valid for Royal Level Luxury and Royal Level Junior Suite rooms.

Hotel Beach Views  Occidental Grand Xcaret Resort

Resort Credit
Up to US$500 per room and per stay in Resort Credit discount vouchers.*
*Resort Credit discounts cannot be accumulated with other discounts, offers or promotions. Additional restrictions may apply. Valid until 12/31/2017

The Unlimited Xcaret Xperience
package is designed exclusively for hotel guests, with which you can enjoy unlimited access to the Xcaret park during your stay.

Royal Level: a boutique hotel within the hotel
Guests will be able to enjoy personalized service, VIP amenities, an exclusive pool and bath, solarium with waiter service and much more. 

*Restrictions apply.

Royal Level at Occidental at Xcaret Destination

Texto: 33397 Admission to the Xcaret Park and an infinite number of other perks are what sets this 5-star resort apart from the rest. Carretera Chetumal Puerto Juárez Km. 282 | 77710 Riviera Maya, Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Royal Level at Occidental at Xcaret Destination Texto: 33397 4 out of 5 based on 11258 ratings. 11258 user reviews.
Royal Level at Occidental at Xcaret Destination reviewed by Maramon on . This place is amazing After two weeks at the Royal Caribbean to the Occidental and it was heaven! It is a large resort and as OVC members have a special checkin. We weren't sure where to go and asked the first employee... Rating: 5
map

Royal Level at Occidental at Xcaret Destination

Carretera Chetumal Puerto Juárez Km. 282   77710 Riviera Maya, Quintana Roo   México  


Points of Interest

39 mi  Cancun International Airport

5 min. Playa del Carmen

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Royal Level at Occidental at Xcaret Destination

4.0/5 Round Indicators
| 11269 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

43% Complete

4922

Very good

32% Complete

3707

Average

12% Complete

1450

Poor

6% Complete

679

Very poor

4% Complete

511

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    Round Indicators
    Steve1471 Hamden, Connecticut. 02/26/2017 Couples

    “Confirmed fans of Occidental at Xcaret”

    We are 2nd time vacationers at Xcaret, 1st time with kids, this time just adults. What a fabulous vacation, from check-in to check-out, everything was perfect. The main lobby area is just as beautiful as it can be, super clean with great elegance. The semi-jungle setting is so well maintained, and the property is very walkable...Google it! The room in Bldg 19 left us wanting nothing, other than 4 beers in the fridge rather than two, but that's just me. It was clean, quiet, and well appointed. Also right next to the pool, which no matter the time of day, always has available shade and a nice waitress serving you any drink you desire. The food and restaurants are plentiful, I believe 11 in all, and each of the specialty a la carte's are very good indeed. The waiters ensure you are very well cared for...very impressive. The staff overall are special...everyone looks you in the eye and greets you personally. We once mistakenly disabled our room's safe, a call to the desk had security within minutes to graciously reset it! First class service all the way. We were not pressured for time-share or vacation clubs, but the offer was made in a professional manner. Diane from the spa arranged a massage, and she was great to talk to. Overall, the variety is what impressed us, from the nightly entertainment, the many restaurants, the on site and off site activities, including the massive nature park a 5 minute walk away, you just can't beat this for value and options. Very, very happy we made this choice.
    Round Indicators
    Esteban1947 Omak, Washington. 02/26/2017 Family

    “Personal Hospitality with Class”

    This was a destination marriage for our son. He invited his dad, that's me, to officiate. From the moment we were warmly welcomed by Ana Sarmiento in the main lobby to our last day, it was supreme service. Our room was close to the main pool and a nice walk to Pescador, my favorite restaurant for breakfast and lunch. The room was comfortable, nice king bed, roomy bathroom, and a door to enable us to visit our daughter and family next door. The bottle of tequila, along with fresh tropical fruit, and a bottle of red wine (from our son) was delightful. The room service was quick, efficient, and professional. Only thing we'd change would be to have a room above the first floor. The times I needed information, help with changing dollars, getting a taxi, etc., all I had to do was call Ana at the main desk, and voila!, she'd help me out. Personal service!

    OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review
     It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staffs as we constantly strive to provide consistent quality of service to our guests.

    Round Indicators
    Greg R 02/26/2017 Couples

    “Sun, good food, and relaxation”

    This is my first day back from this resort... I'm going through withdrawals. There are many, many good things going on at the Occidental Xcaret.... with a few things they could improve. First the good... The food! The food in this resort is great with the best restaurant, in my opinion, being the seafood place. Spend a little extra and get the lobster. Delicious! Also... both of the soups are to die for. I think my next favourite was the Italian place. The salad bar in there is amazing, however, the main course meals feature small portions (albeit tasty). I had a main course of shrimp on risotto... there were two shrimp on a dollop of risotto that was quite bland. The Asian restaurant is quite good as well although it is Mexican Asian... but very tasty. Both buffets are also really delicious with a great selection of foods that will please everyone. The bars... let's talk about the lobby bar. The service there is pretty much non-existent and the bar itself is way way too small for that size of resort. We visited the lobby bar a couple of times thinking that maybe we had just hit them on an off night. Nope... consistent poor service. Pools... I don't know... didn't visit them. The main pool appeared to be the daytime party hard place to be.... my GF and I are beach people. So let's talk about the beach... The resort features a small lagoon with a great little beach (and I mean little). The pics they have on the website are deceiving. It's small. The shoreline of this resort is very rocky... however, I am going to let you in on a secret... the Salt Water pool is a little slice of heaven... and it is officially adult only and topless. Shhh... Having said that, my girl friend was the only one down there not wearing a top. We were told (brought up by our concierge, not us) that it was topless... so what the hell? Why not? Okay... now that we're talking about the Salt Water pool area... it's important that I mention the hardest working and nicest wait person at that resort... and SUCH a nice person. Her name is Lucianna Lucianno... or simply Lucy. Such a hard worker. I hope they're paying her well because she deserves it. Okay.... to close... our biggest issue and beef with this resort... everyone is continuously trying to sell you "the Package". The staff here are out of control when it comes to trying to pitch time shares. They don't give up and it is relentless. My advice... just don't engage. My GF and I wasted a morning with these people... We met couples that had gotten snared into a full day. It starts out with your concierge... don't fall for it. They hit you the first day and from then on, they continuously try to snag you in. We had one on our last day that followed us down to the beach... it's cray. Anyway... it's a great place aside from the constant badgering from sales people trying to sell... relentlessly. Just ignore them and you will have a great stay. One more thing that is both a pro and a con... there is no free WiFi here except for 60 minutes that everyone gets. Stretch it out and make it last... or... if you can't do without being plugged in... pay the excessive WiFi fee and spend you vacation tweeting and Facebooking. The resort is huge so bring some good walking shoes.

    OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review
     We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

    Round Indicators
    Pat P Brampton, Canada. 02/26/2017 Couples

    “Pleasantly Surprised”

    Mexico gets a bad rap lately, but we were pleasantly surprised when we arrived at this resort. Firstly, I must mention we flew with Transat Holidays and the service on the plane and airport transfers were superb. After a bit of a mix up at the airport, we had about a 45 min. drive from Cancun airport. Upon arrival, we did get the usual welcome drink and had a quick check in. Resort is old, but well maintained. We had a 2nd floor room in building 19, with a King size bed. Room was spacious, clean and quiet. We had difficulty getting the a/c to a normal temp, and it kept reverting to a chilly 17, so we just shut it off at times. The balcony overlooked the jungle side. We had a "concierge" give us details of the resort, plus a little pressure to attend a talk re the timeshare property, offering us discounts at the spa and the Xcaret park, which we declined and that was the end of that. This resort is quite large and there was never any rush to reserve pool chairs. Many pools provided us variety through out the week with activities and music. The beach or lack thereof was one of the negatives. It was a man made lagoon with 3 tiers of beach chairs - sort of like a sandbox as the sand never touches the water (thus sand flea bites). Never needed a reservation at the a la carte restaurants and there was never too long a wait, even on Valentine's Day. The evening entertainment was cheesy at times, but we really enjoyed the solo performers in the lobby earlier each evening. NB: be prepared to take stairs down from the lobby to use the washroom facilities - weird that they wouldn't have any close by on the same level. Overall, we had a great week of R&R and fantastic weather!

    OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review
     We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. We appreciated your comments. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

    Round Indicators
    Gregory K Beaver Falls. 02/26/2017 Couples

    “Beautiful property”

    Overall, great place to have a relaxing vacation. The food was very good. People were friendly. i would like to give a shout out to Diana Huerta who sold spa packages. I did not go tot he spa but she was just a delightful person. I would recommend people who are going to take a float or raft to use in pool or lagoon. The grounds are kept spotless.

    OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review
     We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. We are delighted to read, that we were up to par to your standards. We hope to have the pleasure to host you again.

    EVALUATION

    Round Indicators

    • february 26 2017
    • Hamden, Connecticut
    • Couples

    Steve1471

    “Confirmed fans of Occidental at Xcaret”


    We are 2nd time vacationers at Xcaret, 1st time with kids, this time just adults. What a fabulous vacation, from check-in to check-out, everything was perfect. The main lobby area is just as beautiful as it can be, super clean with great elegance. The semi-jungle setting is so well maintained, and the property is very walkable...Google it! The room in Bldg 19 left us wanting nothing, other than 4 beers in the fridge rather than two, but that's just me. It was clean, quiet, and well appointed. Also right next to the pool, which no matter the time of day, always has available shade and a nice waitress serving you any drink you desire. The food and restaurants are plentiful, I believe 11 in all, and each of the specialty a la carte's are very good indeed. The waiters ensure you are very well cared for...very impressive. The staff overall are special...everyone looks you in the eye and greets you personally. We once mistakenly disabled our room's safe, a call to the desk had security within minutes to graciously reset it! First class service all the way. We were not pressured for time-share or vacation clubs, but the offer was made in a professional manner. Diane from the spa arranged a massage, and she was great to talk to. Overall, the variety is what impressed us, from the nightly entertainment, the many restaurants, the on site and off site activities, including the massive nature park a 5 minute walk away, you just can't beat this for value and options. Very, very happy we made this choice.


    EVALUATION

    Round Indicators

    • february 26 2017
    • Omak, Washington
    • Family

    Esteban1947

    “Personal Hospitality with Class”


    This was a destination marriage for our son. He invited his dad, that's me, to officiate. From the moment we were warmly welcomed by Ana Sarmiento in the main lobby to our last day, it was supreme service. Our room was close to the main pool and a nice walk to Pescador, my favorite restaurant for breakfast and lunch. The room was comfortable, nice king bed, roomy bathroom, and a door to enable us to visit our daughter and family next door. The bottle of tequila, along with fresh tropical fruit, and a bottle of red wine (from our son) was delightful. The room service was quick, efficient, and professional. Only thing we'd change would be to have a room above the first floor. The times I needed information, help with changing dollars, getting a taxi, etc., all I had to do was call Ana at the main desk, and voila!, she'd help me out. Personal service!


    OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review
    It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staffs as we constantly strive to provide consistent quality of service to our guests.

    EVALUATION

    Round Indicators

    • february 26 2017
    • Couples

    Greg R

    “Sun, good food, and relaxation”


    This is my first day back from this resort... I'm going through withdrawals. There are many, many good things going on at the Occidental Xcaret.... with a few things they could improve. First the good... The food! The food in this resort is great with the best restaurant, in my opinion, being the seafood place. Spend a little extra and get the lobster. Delicious! Also... both of the soups are to die for. I think my next favourite was the Italian place. The salad bar in there is amazing, however, the main course meals feature small portions (albeit tasty). I had a main course of shrimp on risotto... there were two shrimp on a dollop of risotto that was quite bland. The Asian restaurant is quite good as well although it is Mexican Asian... but very tasty. Both buffets are also really delicious with a great selection of foods that will please everyone. The bars... let's talk about the lobby bar. The service there is pretty much non-existent and the bar itself is way way too small for that size of resort. We visited the lobby bar a couple of times thinking that maybe we had just hit them on an off night. Nope... consistent poor service. Pools... I don't know... didn't visit them. The main pool appeared to be the daytime party hard place to be.... my GF and I are beach people. So let's talk about the beach... The resort features a small lagoon with a great little beach (and I mean little). The pics they have on the website are deceiving. It's small. The shoreline of this resort is very rocky... however, I am going to let you in on a secret... the Salt Water pool is a little slice of heaven... and it is officially adult only and topless. Shhh... Having said that, my girl friend was the only one down there not wearing a top. We were told (brought up by our concierge, not us) that it was topless... so what the hell? Why not? Okay... now that we're talking about the Salt Water pool area... it's important that I mention the hardest working and nicest wait person at that resort... and SUCH a nice person. Her name is Lucianna Lucianno... or simply Lucy. Such a hard worker. I hope they're paying her well because she deserves it. Okay.... to close... our biggest issue and beef with this resort... everyone is continuously trying to sell you "the Package". The staff here are out of control when it comes to trying to pitch time shares. They don't give up and it is relentless. My advice... just don't engage. My GF and I wasted a morning with these people... We met couples that had gotten snared into a full day. It starts out with your concierge... don't fall for it. They hit you the first day and from then on, they continuously try to snag you in. We had one on our last day that followed us down to the beach... it's cray. Anyway... it's a great place aside from the constant badgering from sales people trying to sell... relentlessly. Just ignore them and you will have a great stay. One more thing that is both a pro and a con... there is no free WiFi here except for 60 minutes that everyone gets. Stretch it out and make it last... or... if you can't do without being plugged in... pay the excessive WiFi fee and spend you vacation tweeting and Facebooking. The resort is huge so bring some good walking shoes.


    OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review
    We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

    EVALUATION

    Round Indicators

    • february 26 2017
    • Brampton, Canada
    • Couples

    Pat P

    “Pleasantly Surprised”


    Mexico gets a bad rap lately, but we were pleasantly surprised when we arrived at this resort. Firstly, I must mention we flew with Transat Holidays and the service on the plane and airport transfers were superb. After a bit of a mix up at the airport, we had about a 45 min. drive from Cancun airport. Upon arrival, we did get the usual welcome drink and had a quick check in. Resort is old, but well maintained. We had a 2nd floor room in building 19, with a King size bed. Room was spacious, clean and quiet. We had difficulty getting the a/c to a normal temp, and it kept reverting to a chilly 17, so we just shut it off at times. The balcony overlooked the jungle side. We had a "concierge" give us details of the resort, plus a little pressure to attend a talk re the timeshare property, offering us discounts at the spa and the Xcaret park, which we declined and that was the end of that. This resort is quite large and there was never any rush to reserve pool chairs. Many pools provided us variety through out the week with activities and music. The beach or lack thereof was one of the negatives. It was a man made lagoon with 3 tiers of beach chairs - sort of like a sandbox as the sand never touches the water (thus sand flea bites). Never needed a reservation at the a la carte restaurants and there was never too long a wait, even on Valentine's Day. The evening entertainment was cheesy at times, but we really enjoyed the solo performers in the lobby earlier each evening. NB: be prepared to take stairs down from the lobby to use the washroom facilities - weird that they wouldn't have any close by on the same level. Overall, we had a great week of R&R and fantastic weather!


    OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review
    We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. We appreciated your comments. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again.

    EVALUATION

    Round Indicators

    • february 26 2017
    • Beaver Falls
    • Couples

    Gregory K

    “Beautiful property”


    Overall, great place to have a relaxing vacation. The food was very good. People were friendly. i would like to give a shout out to Diana Huerta who sold spa packages. I did not go tot he spa but she was just a delightful person. I would recommend people who are going to take a float or raft to use in pool or lagoon. The grounds are kept spotless.


    OccidentalatXcaret, Social Media Coordinator at Occidental at Xcaret Destination, responded to this review
    We would like to thank you for choosing Occidental at Xcaret Destination as your holiday destination during your visit to Riviera Maya. We are delighted to read, that we were up to par to your standards. We hope to have the pleasure to host you again.

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