Hotel Beach Views  Occidental Grand Xcaret Resort

Royal Level at Occidental at Xcaret Destination

Texto: 33397 Admission to the Xcaret Park and an infinite number of other perks are what sets this 5-star resort apart from the rest. Carretera Chetumal Puerto Juárez Km. 282 | 77710 Riviera Maya, Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Royal Level at Occidental at Xcaret Destination Texto: 33397 4 out of 5 based on 12908 ratings. 12908 user reviews.
Royal Level at Occidental at Xcaret Destination reviewed by 116moniquen on . Amazing Getaway From the moment we arrived we were greeted with a smile! We were celebrating our wedding anniversary & not only did they congratulate us .. they gave us cold champagne 🥂while checking in & they... Rating: 5
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Royal Level at Occidental at Xcaret Destination

Carretera Chetumal Puerto Juárez Km. 282   77710 Riviera Maya, Quintana Roo   México  


Points of Interest

39 mi  Cancun International Airport

5 min. Playa del Carmen

36 mi Tulum

41 km Xel-Há

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Guest reviews.

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Royal Level at Occidental at Xcaret Destination

4.0/5 Round Indicators
| 13053 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

45% Complete

5923

Very good

31% Complete

4173

Average

12% Complete

1635

Poor

5% Complete

762

Very poor

4% Complete

565

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    Round Indicators
    778carlosalbertod Newark, California. 10/17/2017 Couples

    “First All-Inclusive Resort Experience”

    This was my wife and I first all inclusive resort and we both enjoyed our time off at this destination. We also stayed at a different resort in Cancun and did not enjoy it as much. If you want a more intimate setting with the opportunity to explore the massive property. Also a huge perk is the nearby Xcaret and Xplor parks. Highly recommended!
    Round Indicators
    Nina Maria H Atlanta, Georgia. 10/17/2017 Friends getaway

    “nice but wouldn't pick again”

    The resort does not use good quality liquor. Also the signage to navigate is challenging. If neither of those are deal breakers, then I would recommend it for its price point. The buildings good use some overall updating, felt very 80s early 90s.
    Round Indicators
    emmanuelcC7520LJ New York City, New York. 10/17/2017 Friends getaway

    “Don't eat the food there”

    The resort is beautiful but the food is garbage and the rooms are average nothing to crazy about the small tiny little beach with mosquitos tearing you a new one overall stay was cool just make sure you eat out side the hotel go explore Mexico there is so much more then just the resort oh and rent a car
    Round Indicators
    beckyleac Manchester, United Kingdom. 10/16/2017 Friends getaway

    “Best hotel ever!”

    You cannot fault this hotel. I went with my friend in September for a girly getaway, everything was perfect, the hotel, the staff, the facilities, the pools, restaurants and bars and the amazing wildlife around the hotel! This hotel is perfect for families, couples and friends looking to relax and have lots of fun all in one!

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Dear beckyleac, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staffs as we constantly strive to provide consistent quality of service to our guests. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. We hope to have the pleasure to host you again. Regards.

    Round Indicators
    E8665MNrachell London, Canada. 10/16/2017 Friends getaway

    “Beautiful resort!”

    Food was delicious (especially Italian and seafood). Staff is very kind. Beautiful nature and animals throughout resort. Amazing pools with lots of games! The beach was clean and we nevee had problems finding a chair. Would definitely recommend!

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Dear E8665MNrachell, Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. It is a real pleasure to know that you had a wonderful time, and you enjoyed the complex surroundings. We hope to have the pleasure to host you again. Regards.

    EVALUATION

    Round Indicators

    • october 17 2017
    • Newark, California
    • Couples

    778carlosalbertod

    “First All-Inclusive Resort Experience”


    This was my wife and I first all inclusive resort and we both enjoyed our time off at this destination. We also stayed at a different resort in Cancun and did not enjoy it as much. If you want a more intimate setting with the opportunity to explore the massive property. Also a huge perk is the nearby Xcaret and Xplor parks. Highly recommended!


    EVALUATION

    Round Indicators

    • october 17 2017
    • Atlanta, Georgia
    • Friends getaway

    Nina Maria H

    “nice but wouldn't pick again”


    The resort does not use good quality liquor. Also the signage to navigate is challenging. If neither of those are deal breakers, then I would recommend it for its price point. The buildings good use some overall updating, felt very 80s early 90s.


    EVALUATION

    Round Indicators

    • october 17 2017
    • New York City, New York
    • Friends getaway

    emmanuelcC7520LJ

    “Don't eat the food there”


    The resort is beautiful but the food is garbage and the rooms are average nothing to crazy about the small tiny little beach with mosquitos tearing you a new one overall stay was cool just make sure you eat out side the hotel go explore Mexico there is so much more then just the resort oh and rent a car


    EVALUATION

    Round Indicators

    • october 16 2017
    • Manchester, United Kingdom
    • Friends getaway

    beckyleac

    “Best hotel ever!”


    You cannot fault this hotel. I went with my friend in September for a girly getaway, everything was perfect, the hotel, the staff, the facilities, the pools, restaurants and bars and the amazing wildlife around the hotel! This hotel is perfect for families, couples and friends looking to relax and have lots of fun all in one!


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Dear beckyleac, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staffs as we constantly strive to provide consistent quality of service to our guests. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. We hope to have the pleasure to host you again. Regards.

    EVALUATION

    Round Indicators

    • october 16 2017
    • London, Canada
    • Friends getaway

    E8665MNrachell

    “Beautiful resort!”


    Food was delicious (especially Italian and seafood). Staff is very kind. Beautiful nature and animals throughout resort. Amazing pools with lots of games! The beach was clean and we nevee had problems finding a chair. Would definitely recommend!


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Dear E8665MNrachell, Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. It is a real pleasure to know that you had a wonderful time, and you enjoyed the complex surroundings. We hope to have the pleasure to host you again. Regards.

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