Exclusive offer when you book on Barcelo.com

Receive an additional 15% discount* on our superior-category and recently refurbished Deluxe room by entering this exclusive code when you make your booking: BXCARET.

*Cannot be combined with the following offers: Flash Sale, Last Minute, Happy Days, Happy Nights, Happy Weekends or Last Rooms. Valid for stays from December 1 to 31, 2017 (Except on February 20, and 24 to 26, 2017). Discount valid for Junior Suites, Royal Level Luxury rooms, Royal Level Suites, Royal Level Junior Suites and Royal Level Master Suites.

Hotel Beach Views  Occidental Grand Xcaret Resort

Resort Credit
Up to US$500 per room and stay in Resort Credit discount vouchers.*
* The Resort Credit discounts cannot be combined with other discounts, offers or promotions. Additional restrictions may apply. Valid until 31/12/2017.

Unlimited Xcaret Xperience
A package designed specially so that hotel guests can enjoy unlimited access to the Xcaret Park throughout their stay.

Transport to the theme parks included 
The Occidental Grand Xcaret offers a transport service from the hotel to the Xplor, Xplor Fuego and Xenses Parks.*
*Entrance tickets not included, restrictions apply

Royal Level at Occidental at Xcaret Destination

Texto: 33397 Admission to the Xcaret Park and an infinite number of other perks are what sets this 5-star resort apart from the rest. Carretera Chetumal Puerto Juárez Km. 282 | 77710 Riviera Maya, Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Royal Level at Occidental at Xcaret Destination Texto: 33397 4 out of 5 based on 11010 ratings. 11010 user reviews.
Royal Level at Occidental at Xcaret Destination reviewed by OGGlobalG on . Active All-Inclusive resort- lots of walking If you are looking for a relaxing tropical resort and access to many activities, look no further. Adjacent to Xcaret, this all-inclusive resort has amazing pools, private cove with beach, and easy... Rating: 4
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Royal Level at Occidental at Xcaret Destination

Carretera Chetumal Puerto Juárez Km. 282   77710 Riviera Maya, Quintana Roo   México  


Points of Interest

39 mi  Cancun International Airport

5 min. Playa del Carmen

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Royal Level at Occidental at Xcaret Destination

4.0/5 Round Indicators
| 11070 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality of sleep

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Cleaning

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Service


GUESTS’ SCORE

Excellent

43% Complete

4842

Very good

32% Complete

3631

Average

12% Complete

1421

Poor

6% Complete

669

Very poor

4% Complete

507

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    Round Indicators
    Carl S 01/19/2017 Family

    “Great Experience!!”

    We had a great time at this resort!! The employees were very friendly and helpful!! I would recommend this hotel to others that are looking to get away for a week or two. Rigoberto Pepez stood out the most during our stay. Everytime that me and my family ate at Paco Tacos he treated us as if he had known us for years! I loved this resort!
    Round Indicators
    sumwunhu Toronto, Canada. 01/19/2017 Couples

    “Went Home Early”

    Second trip to this property - we'd been really looking forward to returning after a first great experience about four years ago. Unfortunately, - the food was terrible. They're trying to do too many things and not doing them well. What are those strange slimy little meat patties in that brown sauce? How can they serve unripe pineapple day after day?? There were too many people walking around looking lost with nothing but bananas and dinner rolls on their plates for me to think I was the only one feeling this way. - the drinks weren't consistent. Some of their bartenders think freepour means "triple." Gross and wasteful. - the Beige Shirts in the building lobbies are the time-share guys. Apparently they're not trained to respond to guest concerns or make your stay more comfortable, just to get you to sign up for the time-share tour. They are insistent and keep trying and will even shout up to you on your balcony if they spot you up there. - there's beginning to be a strong septic odour in some areas on the property. The resort itself is beautifully laid out with lush jungle and lots of wildlife. The grounds are well-maintained and the staff work very hard. If you stash bananas from the buffet you can use them to lure coatis and monkeys in for a closer look, although the signs say you should not do this. I have rated this property as Poor overall because when you stay at an all-in resort the food has to be at least decent. The food was so bad we ended up feeling hungry all the time and just went home early.
    Round Indicators
    Taun29 Akron, Ohio. 01/19/2017 Family

    “Overall, excellent-could use a little improvement ”

    I am writing the exact review I was searching for, so I hope it's helpful. Would I stay here again? Absolutely!!! Are there things I'd improve? Again, absolutely! 1. Check in was smooth for our family. We requested our 3 rooms be close, at least in the same building. We had 2 rooms next to each other in the main building (10), and my daughter was placed in 18. They did offer to change her and her boyfriends room the next day, but it ended up not being an issue. 2. The rooms were fine. The beds had been recently upgraded, and were quite comfy. Our maid as well as my daughters was very efficient. I left her a tip and a note written in Spanish on the first day to request more towels, water, coffee packets and beer, which did happen. My daughter did not, and still had excellent service. Yes, the fridges DO NOT chill well. This is an eco resort, no freon in the fridges, just a fan. Bring a collapsible cooler and fill it with ice from the machine, problem solved! Some rooms had balconies, some rooms had terraces, and some rooms didn't have either. However, I'm sure they would change your room if you needed that option. 3. Main lobby and all indoor walking areas are marble and dang slick, especially when it rains. Shoes with good grip are a must. My brother slipped several times, and once got one heck of a goose egg on his head! Most of the restaurants are all in a central area, and I thought I would hate that, but ended up liking the concept. All the night action was in one central place. 4. The bars were pretty good. People get real, most resorts water down the booze. Just ask for a double shot if that's what you need. I adored the drink menu. Many delicious drinks to choose, and never had a problem ordering a drink not on the menu. A shout out to the hard working drink staff at ALL the bars, with a special shout to Sebastian at the lobby bar during the evening shift! 5. The pools were fun, with something for everyone. Swim up bar more like spring break, but just move over to the activity pool next store. More family friendly vibe. Mitchell was the best at keeping the fun rolling! Also the quiet pool was just that-quiet and relaxing. The beach was okay. It smelled terrible from the seaweed, although they pulled it out everyday. My sister and niece gagged on the smell, but I didn't mind it having grown up on Lake Erie. Note that the pools are fed by the cenote system, and are 75 degrees. So not the warmest, but when I was hot from the sun, it felt refreshing! 6. The food was above average, but not gourmet. But, in their defense, if you want five star food, go to a five-star resort. It's just gonna cost you twice as much money! At least you could find something for everybody at the main buffet.The beach buffet for breakfast and lunch was beautiful, and the smell didn't seem to bother anyone in my family at that restaurant. The à la carts were decent, and I really like the fact that you could go to one every night, unlike many resorts I've been to. 7. The grounds were awesome! We fed spider monkeys off our balcony many times. That alone made the trip for my daughter worth it! Many nature trails, ruins to look at, and overall jungle feel. Also deer, coati, many varieties of tropical birds, and those big giant rat things! And the trams, although not quite every 10 minutes, did run throughout the resort all day, and it was easy to catch one. It definitely was the most beautiful resort I've ever been to! 8. SMOKING! Most of my family does smoke cigarettes, so we really like this resort. Once again, you are in Mexico. Different rules apply in different countries! Yes, you could smoke practically anywhere on this resort. There were ashtrays stationed all over the place, which made for a no cigarette butt trash, which was nice. I have been to several resorts already there, and I find this common in most resorts in Mexico. I would advise, if smoking bothers you, or your family, you may not want to go to Mexico at all. 9. This resort was recently bought by Barcelo, and they are making improvements right now. They are adding elevators to the buildings, upgrading rooms,and in the process of changing the beach towel policy for example. No cards for beachtowels, you just go up get one and return it when you're done. That I loved! 10. The shows were incredible! I come from an entertainment background, and was highly impressed with the entertainment staff. They worked hard were very good singers and dancers, and again very entertaining compared to other resorts. I hope I helped some of you, and if you have any additional questions, feel free to ask. I'd be happy to answer them!
    Round Indicators
    Gerry V Harleysville. 01/19/2017 Family

    “Very pleased!”

    Great resort and great staff. Rooms were very clean and had everything we needed. Beds were amazing! The quality of the food at the main buffet was always fresh and nicely presented. They had lots of options to choose from the only down side was it was basically the same foods every night at the buffet. The restaurants were easy to get into and they do enforce the mens dress code( long pants and closed toe shoes). The food in the restaurants was excellent and the presentation was great. Everyone in our group, 2- 22year olds girls, including a vegetarian and 2 adults enjoyed our meals. The only negative we could find was the activities group could post the daily events in more than one location and encourage people a little more.
    Round Indicators
    Dogpark MN. 01/19/2017 Family

    “Perfect Family Vacation”

    We had the most relaxing and beautiful vacation of our lives! The resort property encompasses natural walking trails that surround pristine tropical forests. We saw many amazing insects and animals (from a safe distance) and enjoyed We loved all of the opportunities to walk since we were constantly eating and drinking and needing to burn off a few calories! When we felt tired, we easily hopped on a golf cart that took us wherever we needed to go. The food options were overwhelming and surprisingly good for such a large resort. I wanted to comment on the outstanding service we received from a gentleman in the main restaurant buffet who took us under his wing when we told him that we have a daughter with Celiac Disease and needed kid-friendly gluten free meals. The chef made her special meals every night... and personally made sure that she was happy and didn't feel deprived. Overall, the staff was outstanding and very focused on making every guest comfortable and happy. The man-made beach area was also one of the highlights for us. It is fairly shallow, crystal clear, and perfect for swimming and snorkeling. We also enjoyed the pools and of course, easy access to the Xcarat park. We couldn't have had a better experience and will be back again!

    EVALUATION

    Round Indicators

    • january 19 2017
    • Family

    Carl S

    “Great Experience!!”


    We had a great time at this resort!! The employees were very friendly and helpful!! I would recommend this hotel to others that are looking to get away for a week or two. Rigoberto Pepez stood out the most during our stay. Everytime that me and my family ate at Paco Tacos he treated us as if he had known us for years! I loved this resort!


    EVALUATION

    Round Indicators

    • january 19 2017
    • Toronto, Canada
    • Couples

    sumwunhu

    “Went Home Early”


    Second trip to this property - we'd been really looking forward to returning after a first great experience about four years ago. Unfortunately, - the food was terrible. They're trying to do too many things and not doing them well. What are those strange slimy little meat patties in that brown sauce? How can they serve unripe pineapple day after day?? There were too many people walking around looking lost with nothing but bananas and dinner rolls on their plates for me to think I was the only one feeling this way. - the drinks weren't consistent. Some of their bartenders think freepour means "triple." Gross and wasteful. - the Beige Shirts in the building lobbies are the time-share guys. Apparently they're not trained to respond to guest concerns or make your stay more comfortable, just to get you to sign up for the time-share tour. They are insistent and keep trying and will even shout up to you on your balcony if they spot you up there. - there's beginning to be a strong septic odour in some areas on the property. The resort itself is beautifully laid out with lush jungle and lots of wildlife. The grounds are well-maintained and the staff work very hard. If you stash bananas from the buffet you can use them to lure coatis and monkeys in for a closer look, although the signs say you should not do this. I have rated this property as Poor overall because when you stay at an all-in resort the food has to be at least decent. The food was so bad we ended up feeling hungry all the time and just went home early.


    EVALUATION

    Round Indicators

    • january 19 2017
    • Akron, Ohio
    • Family

    Taun29

    “Overall, excellent-could use a little improvement ”


    I am writing the exact review I was searching for, so I hope it's helpful. Would I stay here again? Absolutely!!! Are there things I'd improve? Again, absolutely! 1. Check in was smooth for our family. We requested our 3 rooms be close, at least in the same building. We had 2 rooms next to each other in the main building (10), and my daughter was placed in 18. They did offer to change her and her boyfriends room the next day, but it ended up not being an issue. 2. The rooms were fine. The beds had been recently upgraded, and were quite comfy. Our maid as well as my daughters was very efficient. I left her a tip and a note written in Spanish on the first day to request more towels, water, coffee packets and beer, which did happen. My daughter did not, and still had excellent service. Yes, the fridges DO NOT chill well. This is an eco resort, no freon in the fridges, just a fan. Bring a collapsible cooler and fill it with ice from the machine, problem solved! Some rooms had balconies, some rooms had terraces, and some rooms didn't have either. However, I'm sure they would change your room if you needed that option. 3. Main lobby and all indoor walking areas are marble and dang slick, especially when it rains. Shoes with good grip are a must. My brother slipped several times, and once got one heck of a goose egg on his head! Most of the restaurants are all in a central area, and I thought I would hate that, but ended up liking the concept. All the night action was in one central place. 4. The bars were pretty good. People get real, most resorts water down the booze. Just ask for a double shot if that's what you need. I adored the drink menu. Many delicious drinks to choose, and never had a problem ordering a drink not on the menu. A shout out to the hard working drink staff at ALL the bars, with a special shout to Sebastian at the lobby bar during the evening shift! 5. The pools were fun, with something for everyone. Swim up bar more like spring break, but just move over to the activity pool next store. More family friendly vibe. Mitchell was the best at keeping the fun rolling! Also the quiet pool was just that-quiet and relaxing. The beach was okay. It smelled terrible from the seaweed, although they pulled it out everyday. My sister and niece gagged on the smell, but I didn't mind it having grown up on Lake Erie. Note that the pools are fed by the cenote system, and are 75 degrees. So not the warmest, but when I was hot from the sun, it felt refreshing! 6. The food was above average, but not gourmet. But, in their defense, if you want five star food, go to a five-star resort. It's just gonna cost you twice as much money! At least you could find something for everybody at the main buffet.The beach buffet for breakfast and lunch was beautiful, and the smell didn't seem to bother anyone in my family at that restaurant. The à la carts were decent, and I really like the fact that you could go to one every night, unlike many resorts I've been to. 7. The grounds were awesome! We fed spider monkeys off our balcony many times. That alone made the trip for my daughter worth it! Many nature trails, ruins to look at, and overall jungle feel. Also deer, coati, many varieties of tropical birds, and those big giant rat things! And the trams, although not quite every 10 minutes, did run throughout the resort all day, and it was easy to catch one. It definitely was the most beautiful resort I've ever been to! 8. SMOKING! Most of my family does smoke cigarettes, so we really like this resort. Once again, you are in Mexico. Different rules apply in different countries! Yes, you could smoke practically anywhere on this resort. There were ashtrays stationed all over the place, which made for a no cigarette butt trash, which was nice. I have been to several resorts already there, and I find this common in most resorts in Mexico. I would advise, if smoking bothers you, or your family, you may not want to go to Mexico at all. 9. This resort was recently bought by Barcelo, and they are making improvements right now. They are adding elevators to the buildings, upgrading rooms,and in the process of changing the beach towel policy for example. No cards for beachtowels, you just go up get one and return it when you're done. That I loved! 10. The shows were incredible! I come from an entertainment background, and was highly impressed with the entertainment staff. They worked hard were very good singers and dancers, and again very entertaining compared to other resorts. I hope I helped some of you, and if you have any additional questions, feel free to ask. I'd be happy to answer them!


    EVALUATION

    Round Indicators

    • january 19 2017
    • Harleysville
    • Family

    Gerry V

    “Very pleased!”


    Great resort and great staff. Rooms were very clean and had everything we needed. Beds were amazing! The quality of the food at the main buffet was always fresh and nicely presented. They had lots of options to choose from the only down side was it was basically the same foods every night at the buffet. The restaurants were easy to get into and they do enforce the mens dress code( long pants and closed toe shoes). The food in the restaurants was excellent and the presentation was great. Everyone in our group, 2- 22year olds girls, including a vegetarian and 2 adults enjoyed our meals. The only negative we could find was the activities group could post the daily events in more than one location and encourage people a little more.


    EVALUATION

    Round Indicators

    • january 19 2017
    • MN
    • Family

    Dogpark

    “Perfect Family Vacation”


    We had the most relaxing and beautiful vacation of our lives! The resort property encompasses natural walking trails that surround pristine tropical forests. We saw many amazing insects and animals (from a safe distance) and enjoyed We loved all of the opportunities to walk since we were constantly eating and drinking and needing to burn off a few calories! When we felt tired, we easily hopped on a golf cart that took us wherever we needed to go. The food options were overwhelming and surprisingly good for such a large resort. I wanted to comment on the outstanding service we received from a gentleman in the main restaurant buffet who took us under his wing when we told him that we have a daughter with Celiac Disease and needed kid-friendly gluten free meals. The chef made her special meals every night... and personally made sure that she was happy and didn't feel deprived. Overall, the staff was outstanding and very focused on making every guest comfortable and happy. The man-made beach area was also one of the highlights for us. It is fairly shallow, crystal clear, and perfect for swimming and snorkeling. We also enjoyed the pools and of course, easy access to the Xcarat park. We couldn't have had a better experience and will be back again!


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