Views from the sun loungers at the Barceló Carmen Granada hotel

Barceló Carmen Granada

Texto: 114948 Emblematic hotel with a beautiful terrace with panoramic swimming pool and a snack bar, perfect for enjoying the atmosphere of the heart of Granada. Calle Acera del Darro 62 | 8005 | Granada | Andalucía | España
+34 958 258 300 +34 958 256 462
Barceló Carmen Granada Texto: 114948 4 out of 5 based on 1652 ratings. 1652 user reviews.
Barceló Carmen Granada reviewed by SfTraveller2014 on . Not the most comfortable hotel. Terrible restaurant. The hotel is clean and well located, but that's the best I can say about it. The room we had was very small. In the bathroom, you had to place your knees under the sink counter to sit. If you... Rating: 2
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Barceló Carmen Granada

Calle Acera del Darro 62   8005   Granada   Andalucía   España  


Puntos de Interés

20 km Federico García Lorca Airport

1.8 km The Alhambra

60 km Port of Motril

2 km Train station

Guest reviews.

There is no better expert than a traveller.

Barceló Carmen Granada

4.0/5 Round Indicators
| 1651 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

27% Complete

453

Very good

41% Complete

684

Average

19% Complete

327

Poor

7% Complete

126

Very poor

3% Complete

61

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    Round Indicators
    SfTraveller2014 San Francisco, California. 04/16/2018 Couples

    “Not the most comfortable hotel. Terrible restaurant.”

    The hotel is clean and well located, but that's the best I can say about it. The room we had was very small. In the bathroom, you had to place your knees under the sink counter to sit. If you leaned forward just a bit you could brush your teeth while taking care of your business. We traveled as part of a group of 40, and no one in our group was happy with their room. The heat was on despite it being a warm day, so our rooms were all like sauna's when we arrived. We were able to get the heat turned, off, but even with that we had to sleep with windows open. Unfortunately the noise level was very high, and that was the same whether your hotel faced the street or the interior of the hotel. You either heard lots of street noise or all conversations in the hotel. The food in the restaurant was terrible--honestly the worst food we ate in all of Spain. The meats served were like jerky and the Paella had hard, crunchy rice. The wine served was disgusting. We had both breakfast and dinner at the hotel due to our group's travel schedule and it was incredibly unfortunate.

    Javier A, General Manager at Hotel Barcelo Carmen Granada, responded to this review
     Dear Guest, We sincerely appreciate the time you spent to share your comments following your visit to our hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. We want to say thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Regarding the air-conditioning, we are sorry if there was a problem with the functioning of the system in your room; we would have sent our maintenance staff immediately to repair it had we known Thank you for your insights regarding our buffets, although we lament reading that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our Chefs to enhance our future guests' dining expériences. Thank you once again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Kind regards, Miguel Estévez, General Manager

    Round Indicators
    Pushkatrina Niagara-on-the-Lake, Canada. 04/16/2018 Family

    “Luxurious hotel with marble floors”

    We booked the Superior Double Room and found it reasonably spacious even with the extra single bed. Very comfortable beds. We had a little balcony overlooking the street which we liked. Good wifi. Convenient location. Enjoyed the rooftop bar and lounge area. The toilet flusher often got stuck and was a bit of a nuisance. Did not have the breakfast as we thought it was too expensive for the small amount we eat. Cafe next door had fresh pastries and was open every day at 8 a.m. (even Easter Sunday) so that suited us better.
    Round Indicators
    Luce1893 04/12/2018 Family

    “Not what I expect from such a hotel ”

    Myself and another stayed her for one night only, which was extremely lucky because after the night you would not want to stay longer. Firstly a bunch of us arrived at the hotel at 12, which we understand was early and as a result we did not expect our rooms to be ready. However, we checked in and to our surprise were given our key. Upon arriving at our room we discovered the room was not made up. We had not been informed of this and went downstairs to get it sorted and it was due to our early arrival. Would have been fine if they had just said ‘we can check you in but your room isn’t ready yet’ instead we were shocked when we walked into the room. We decided to head out and explore Granada, as this hotel is in great proximity of many places. We took our time to ensure we would go back to a clean room, upon returning at 3.30 we got to our room to find our cleaner still cleaning it. So we waited downstairs as to not pressure her. Upon returning to our room, we found light switches that were dislodged and hence not safe, the actual toilet bowl moves (which seems like it could potentially be disastrous for plumbing). As a result we decided to fill out a feedback sheet to make them aware of such issues, upon looking in the book with a feedback form we found the last guests form, which goes to show they checked the room greatly. As the not progressed our room was freezing and we discovered the tv didn’t work. I will say that the reception staff were great in assistance us to warm up our room. Just as we were ready to turn in for the night I found a cockroach in my bed. This was absolutely disgusting and leads me to question the cleanliness of the building. Due to the time though I just removed the bug and covered my bed with some of my clothing so I was not laying on the part where the cockroach had been. However, this did mean that the whole night I was worried of a further encounter with a bug. The hotel does a great job deceiving people by having a gorgeously decorated downstairs but fails to deliver.

    Javier A, General Manager at Hotel Barcelo Carmen Granada, responded to this review
     Dear Luce, We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. We lare sorry to hear that the service provided at reception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. We have been talking with the team to know what coul happen to make that mistake, just to inform you, we have take measures to not let this happen again. We sincerely regret reading that you found cockroaches in your room and we thank you for contacting our réception for us to intervene. We have in place a regular pest-control plan and of course work hard on a daily basis to avoid their presence within our grounds, however at certain times of the year, depending on the climatology of Tenerife, the presence of insects is unfortunately unavoidable. Furthermore, cockroaches need food, water, warmth and shelter for survival and this is why we have a very strict policy forbidding the taking of food from our restaurant and we also encourage our guests not to leave any food or crumbs in their rooms in order to avoid their settlement in our accommodations and we ask that you please accept our sincerest apologies for the inconveniences caused to you and your partner. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards, Miguel Estévez, General Manager

    Round Indicators
    Serefian Espoo, Finland. 04/10/2018

    “I really loved this hotel”

    Hotel has some charm from past decades, but is still modern. Lovely room, housekeeping was excellent and management to pleasantly surprise few times. Although would have been great to have a long mirror close to the closet by the room entrance. The breakfast was great with lot of variety. Great location with lot of shops and restaurants nearby. Only the shower was a bit tricky to use, but worked well after you learned how to use it.
    Round Indicators
    Onifer 04/09/2018 Family

    “Lovely hotel”

    Perfect zone for walking around ; good location ; good food; helpful staff as my rental car didn't start in the day of departure so panic attack as our flight was from Malaga airport My room 652 very nice as 601 and 711 my grow-up children

    EVALUATION

    Round Indicators

    • april 16 2018
    • San Francisco, California
    • Couples

    SfTraveller2014

    “Not the most comfortable hotel. Terrible restaurant.”


    The hotel is clean and well located, but that's the best I can say about it. The room we had was very small. In the bathroom, you had to place your knees under the sink counter to sit. If you leaned forward just a bit you could brush your teeth while taking care of your business. We traveled as part of a group of 40, and no one in our group was happy with their room. The heat was on despite it being a warm day, so our rooms were all like sauna's when we arrived. We were able to get the heat turned, off, but even with that we had to sleep with windows open. Unfortunately the noise level was very high, and that was the same whether your hotel faced the street or the interior of the hotel. You either heard lots of street noise or all conversations in the hotel. The food in the restaurant was terrible--honestly the worst food we ate in all of Spain. The meats served were like jerky and the Paella had hard, crunchy rice. The wine served was disgusting. We had both breakfast and dinner at the hotel due to our group's travel schedule and it was incredibly unfortunate.


    Javier A, General Manager at Hotel Barcelo Carmen Granada, responded to this review
    Dear Guest, We sincerely appreciate the time you spent to share your comments following your visit to our hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. We want to say thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Regarding the air-conditioning, we are sorry if there was a problem with the functioning of the system in your room; we would have sent our maintenance staff immediately to repair it had we known Thank you for your insights regarding our buffets, although we lament reading that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our Chefs to enhance our future guests' dining expériences. Thank you once again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Kind regards, Miguel Estévez, General Manager

    EVALUATION

    Round Indicators

    • april 16 2018
    • Niagara-on-the-Lake, Canada
    • Family

    Pushkatrina

    “Luxurious hotel with marble floors”


    We booked the Superior Double Room and found it reasonably spacious even with the extra single bed. Very comfortable beds. We had a little balcony overlooking the street which we liked. Good wifi. Convenient location. Enjoyed the rooftop bar and lounge area. The toilet flusher often got stuck and was a bit of a nuisance. Did not have the breakfast as we thought it was too expensive for the small amount we eat. Cafe next door had fresh pastries and was open every day at 8 a.m. (even Easter Sunday) so that suited us better.


    EVALUATION

    Round Indicators

    • april 12 2018
    • Family

    Luce1893

    “Not what I expect from such a hotel ”


    Myself and another stayed her for one night only, which was extremely lucky because after the night you would not want to stay longer. Firstly a bunch of us arrived at the hotel at 12, which we understand was early and as a result we did not expect our rooms to be ready. However, we checked in and to our surprise were given our key. Upon arriving at our room we discovered the room was not made up. We had not been informed of this and went downstairs to get it sorted and it was due to our early arrival. Would have been fine if they had just said ‘we can check you in but your room isn’t ready yet’ instead we were shocked when we walked into the room. We decided to head out and explore Granada, as this hotel is in great proximity of many places. We took our time to ensure we would go back to a clean room, upon returning at 3.30 we got to our room to find our cleaner still cleaning it. So we waited downstairs as to not pressure her. Upon returning to our room, we found light switches that were dislodged and hence not safe, the actual toilet bowl moves (which seems like it could potentially be disastrous for plumbing). As a result we decided to fill out a feedback sheet to make them aware of such issues, upon looking in the book with a feedback form we found the last guests form, which goes to show they checked the room greatly. As the not progressed our room was freezing and we discovered the tv didn’t work. I will say that the reception staff were great in assistance us to warm up our room. Just as we were ready to turn in for the night I found a cockroach in my bed. This was absolutely disgusting and leads me to question the cleanliness of the building. Due to the time though I just removed the bug and covered my bed with some of my clothing so I was not laying on the part where the cockroach had been. However, this did mean that the whole night I was worried of a further encounter with a bug. The hotel does a great job deceiving people by having a gorgeously decorated downstairs but fails to deliver.


    Javier A, General Manager at Hotel Barcelo Carmen Granada, responded to this review
    Dear Luce, We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. We lare sorry to hear that the service provided at reception fell short of your expectations as the entire team put a lot of effort to maintain the highest standards of service for our guests to fully enjoy their expérience among us. We have been talking with the team to know what coul happen to make that mistake, just to inform you, we have take measures to not let this happen again. We sincerely regret reading that you found cockroaches in your room and we thank you for contacting our réception for us to intervene. We have in place a regular pest-control plan and of course work hard on a daily basis to avoid their presence within our grounds, however at certain times of the year, depending on the climatology of Tenerife, the presence of insects is unfortunately unavoidable. Furthermore, cockroaches need food, water, warmth and shelter for survival and this is why we have a very strict policy forbidding the taking of food from our restaurant and we also encourage our guests not to leave any food or crumbs in their rooms in order to avoid their settlement in our accommodations and we ask that you please accept our sincerest apologies for the inconveniences caused to you and your partner. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards, Miguel Estévez, General Manager

    EVALUATION

    Round Indicators

    • april 10 2018
    • Espoo, Finland

    Serefian

    “I really loved this hotel”


    Hotel has some charm from past decades, but is still modern. Lovely room, housekeeping was excellent and management to pleasantly surprise few times. Although would have been great to have a long mirror close to the closet by the room entrance. The breakfast was great with lot of variety. Great location with lot of shops and restaurants nearby. Only the shower was a bit tricky to use, but worked well after you learned how to use it.


    EVALUATION

    Round Indicators

    • april 9 2018
    • Family

    Onifer

    “Lovely hotel”


    Perfect zone for walking around ; good location ; good food; helpful staff as my rental car didn't start in the day of departure so panic attack as our flight was from Malaga airport My room 652 very nice as 601 and 711 my grow-up children


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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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