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Aerial View of Barceló Hotel Punta Cana
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Map and location

Carretera Macao, S/N, Playa Arena Gorda   23301 Punta Cana La Altagracia ,   República Dominicana  


Points of Interest

18 mi Punta Cana International Airport

9 mi Macao Beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Caribe

4.0/5 Round Indicators
| 12533 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

38% Complete

4852

Very good

28% Complete

3548

Average

15% Complete

1988

Poor

8% Complete

1127

Very poor

8% Complete

1018

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    Round Indicators
    EWtravel2019 10/17/2019 Solo travel

    “Fall Break Get Away”

    I wanted to go some place fun and warm and I defiantly go that with this hotel. This was my first time going to the DR and this was a great starter hotel for my first trip. It has lots of places to eat the pools were great, the water was clear and the service was good. The food was great some days and average on others, but always fresh. The restaurants I went to were mostly good. the Italian restaurant was average, but the French and Japanese were great with great service. They atmosphere was fun every evening with music and events for every age. Over all I would highly recommend this place to anyone wanting a high mid-level all inclusive location!!

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Caribe hotel and are delighted to read that we were able to match your holiday expectations. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strives to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards, Director Occidental Caribe

    Round Indicators
    Ana M 10/16/2019 Couples

    “Husband birthday 😊😊😊😊”

    Has been one of my best experiences in punta cana , very safe , I have to say that the hotel crew is amazing , Byron our guy was awesome Alexander the bartender amazing Jose Luis excellent .... was wonderful experience... See you next year.....

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear guest, Thank you very much for sharing this great review of your recent stay at Occidental Caribe. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Regards, Director Occidental Caribe

    Round Indicators
    socbello United States. 10/14/2019

    “From the outside it looks great but the reality is another thing”

    Our 3 year old girl was rollover by a bellboy with a luggage cart while we were waiting to check in despite my wife telling him to be careful because there were a kid close to her. We had to expend the whole afternoon in the doctor office in the hotel then in a nearby hospital in order to take her an x rays on her left knee. Thanks god everything was ok with her just some bruises and the big scare we had. At least the hotel took care of everything. The family room we were assigned was not comfortable. The air conditioning were not working fine and the bathroom didn't have shampoo and hair conditioner. The beds were old and had deformations, we were not able to rest at all. The a la carte restaurants were all full and the buffet food was regular, nothing special. The only good thing was the kids pool our little girl enjoyed the little time we were able to spend there since we lost a whole afternoon the day before. It was not a good stay overall.

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental Caribe will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Regards, Director Occidental Caribe

    Round Indicators
    butterball94 Waynesboro, Pennsylvania. 10/12/2019 Couples

    “Great all inclusive resort”

    My wife and I went on our first ever all inclusive trip for our 20th anniversary. It was better than what we expected. We felt safe within the resort. We liked not having to worry about carrying cash to pay for anything.

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Caribe hotel and are delighted to read that we were able to match your holiday expectations. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards, Director Occidental Caribe

    Round Indicators
    Debra B 10/12/2019 Couples

    “Vacation Oct 3- Oct 10, 2019”

    Very disappointed in the food quality and lack of entertainment. I read reviews before selecting this resort, but many of the bad ones were canceled out by the next one, so I took a chance.The bad food reviews were dead on. The only entertainment was tremendously loud and hard to hear becaose of the loudness.

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy and all-inclusive service. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental Caribe will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Regards, Director Occidental Caribe

    EVALUATION

    Round Indicators

    • october 17 2019
    • Solo travel

    EWtravel2019

    “Fall Break Get Away”


    I wanted to go some place fun and warm and I defiantly go that with this hotel. This was my first time going to the DR and this was a great starter hotel for my first trip. It has lots of places to eat the pools were great, the water was clear and the service was good. The food was great some days and average on others, but always fresh. The restaurants I went to were mostly good. the Italian restaurant was average, but the French and Japanese were great with great service. They atmosphere was fun every evening with music and events for every age. Over all I would highly recommend this place to anyone wanting a high mid-level all inclusive location!!


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Caribe hotel and are delighted to read that we were able to match your holiday expectations. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strives to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards, Director Occidental Caribe

    EVALUATION

    Round Indicators

    • october 16 2019
    • Couples

    Ana M

    “Husband birthday 😊😊😊😊”


    Has been one of my best experiences in punta cana , very safe , I have to say that the hotel crew is amazing , Byron our guy was awesome Alexander the bartender amazing Jose Luis excellent .... was wonderful experience... See you next year.....


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear guest, Thank you very much for sharing this great review of your recent stay at Occidental Caribe. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Regards, Director Occidental Caribe

    EVALUATION

    Round Indicators

    • october 14 2019
    • United States

    socbello

    “From the outside it looks great but the reality is another thing”


    Our 3 year old girl was rollover by a bellboy with a luggage cart while we were waiting to check in despite my wife telling him to be careful because there were a kid close to her. We had to expend the whole afternoon in the doctor office in the hotel then in a nearby hospital in order to take her an x rays on her left knee. Thanks god everything was ok with her just some bruises and the big scare we had. At least the hotel took care of everything. The family room we were assigned was not comfortable. The air conditioning were not working fine and the bathroom didn't have shampoo and hair conditioner. The beds were old and had deformations, we were not able to rest at all. The a la carte restaurants were all full and the buffet food was regular, nothing special. The only good thing was the kids pool our little girl enjoyed the little time we were able to spend there since we lost a whole afternoon the day before. It was not a good stay overall.


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental Caribe will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Regards, Director Occidental Caribe

    EVALUATION

    Round Indicators

    • october 12 2019
    • Waynesboro, Pennsylvania
    • Couples

    butterball94

    “Great all inclusive resort”


    My wife and I went on our first ever all inclusive trip for our 20th anniversary. It was better than what we expected. We felt safe within the resort. We liked not having to worry about carrying cash to pay for anything.


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Caribe hotel and are delighted to read that we were able to match your holiday expectations. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Regards, Director Occidental Caribe

    EVALUATION

    Round Indicators

    • october 12 2019
    • Couples

    Debra B

    “Vacation Oct 3- Oct 10, 2019”


    Very disappointed in the food quality and lack of entertainment. I read reviews before selecting this resort, but many of the bad ones were canceled out by the next one, so I took a chance.The bad food reviews were dead on. The only entertainment was tremendously loud and hard to hear becaose of the loudness.


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy and all-inclusive service. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental Caribe will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Regards, Director Occidental Caribe

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