Aerial View of Barceló Hotel Punta Cana
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Occidental Caribe

Carretera Macao, S/N, Playa Arena Gorda   23301 Punta Cana La Altagracia ,   República Dominicana  


Points of Interest

18 mi Punta Cana International Airport

9 mi Macao Beach

Premios y Reconocimientos Prizes and Awards

Guest reviews.

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Occidental Caribe

4.0/5 Round Indicators
| 10229 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

39% Complete

4052

Very good

28% Complete

2869

Average

15% Complete

1568

Poor

8% Complete

899

Very poor

8% Complete

841

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    Round Indicators
    Maya559 Fresno, California. 06/21/2018 Couples

    “Great vacations! ”

    We stayed at Occidental Caribe for 8 nights on Mid July 2018. They had 8 different food places to eat from and on top of that a snack place open during the day and later at night too. Book your restaurant reservations for dinners once you get there because they get filled up quickly. They have Japanese (very entertaining), French, Italian, And Dominican. For me, everything was good. The Mexican one I didn’t try the dinner because that’s the only one you gotta reserve same day so you gotta wake up early to reaver and I didn’t do it lol. I did try their brunch and it was good. You don’t need reservation for the other restaurants such as Pizza place and seafood. I had a great room view on 3rd floor as ocean front view. Only down side is that it was above the buffet and the room hallway was open space from Alcazar buffet . This caused a lot of noise early in the morning and didn’t stop until late at night. At first it was a bummer but I had a good sleep so it didn’t bother me. As far as service, it was okay. I noticed we got less attention and I felt it was because we were not Caucasian. I noticed they got better service. However, I had great service from Nilson from Alcazar buffet, Maria Ramirez and Omar Alcantar from bar service. By the way, Omar makes the best Mexican Micheladas! As far as entertainment, they have shows every night at their theater. Sometime they would have a live band in the lobby bar. We went to the disco and was kind of slow around 11-12 so not sure if it was busy after that time. They always have some entertainment at the pool but didn’t find it entertaining for me. Overall, I had a good time here. I was able to relax and enjoy what they offer. I would recommend this place if you are not looking for a 5 star resort. It was better than my last Cancun resorts so I was happy with my choice for less money spent from Cancun. I got a great price booking directly with them at Barcelo.com so be sure to compare!

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, Thank you very much for sharing this great review of your recent stay at Occidental Caribe, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience, the entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you too for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel, we will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We look forward to your next visit. Best Regards Director Occidental Caribe

    Round Indicators
    Isabel B Chesapeake, Virginia. 06/21/2018 Couples

    “Fun in the sun.”

    Great pools, a nice beach, comfortable rooms, live entertainment. Plenty of food and drinks. There's numerous agents on site providing tours and other services. Occidental caribe is a decent all inclusive at a fair price.

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Caribe hotel with us and Tripadvisor readers. We look forward to serving you again in the future. Best Regards Director Occidental Caribe

    Round Indicators
    Roadking2010 Dandridge, Tennessee. 06/20/2018 Couples

    “June 10-16th, 2018”

    We just returned from Occidental Caribe last week and we had a ball. We had a group of 14 and our flight was on time and the hotel check in was slow, but people are coming and going all day and night so it's expected. Our room attendant kept our room clean and we always had towels. The bar staff was great, even on the beach. We had an amazing time and would definately go back. There was so much food everywhere, if you can't find something to eat, it's you and not the resort. It was a little hard to make dinner reservations, you have to go really early in the morning to get them. Love the grounds and the beach - resort got us shuttles to take us out shopping and no problems. Love this resort.

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, I would like to express our gratitude for the comments you made about your recent visit, they help us to understand how our guests experience their stay with us, it is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Caribe was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best Regards Director Occidental Caribe

    Round Indicators
    labrisha96 06/20/2018 Friends getaway

    “My stay was great!”

    My stay at this resort was absolutely wonderful. I enjoyed every moment bc it’s so much to do! I also enjoyed meeting people from all over! The staff at the Occidental Caribe were absolutely phenomenal & friendly!

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We look forward to your next visit. Best Regards Director Occidental Caribe

    Round Indicators
    tk007314 Chicago, Illinois. 06/19/2018 Couples

    “Poor Desk Staff”

    Upon arrival we were told by the front desk staff that we were required to pay the full amount of our stay prior to being assigned a room, this was not in our agreement when we made reservations online. We were of the understanding that we would be allowed to pay for our room when we checked out. This made our overall stay less than satisfying.

    Marcos C, Director General at Occidental Caribe, responded to this review
     Dear Guest, We sorry if there was any bad information, we work to make better vacations and we assure you that we will send this comment to the reception manager to investigate. We hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Always at your disposal Director Occidental Caribe

    EVALUATION

    Round Indicators

    • june 21 2018
    • Fresno, California
    • Couples

    Maya559

    “Great vacations! ”


    We stayed at Occidental Caribe for 8 nights on Mid July 2018. They had 8 different food places to eat from and on top of that a snack place open during the day and later at night too. Book your restaurant reservations for dinners once you get there because they get filled up quickly. They have Japanese (very entertaining), French, Italian, And Dominican. For me, everything was good. The Mexican one I didn’t try the dinner because that’s the only one you gotta reserve same day so you gotta wake up early to reaver and I didn’t do it lol. I did try their brunch and it was good. You don’t need reservation for the other restaurants such as Pizza place and seafood. I had a great room view on 3rd floor as ocean front view. Only down side is that it was above the buffet and the room hallway was open space from Alcazar buffet . This caused a lot of noise early in the morning and didn’t stop until late at night. At first it was a bummer but I had a good sleep so it didn’t bother me. As far as service, it was okay. I noticed we got less attention and I felt it was because we were not Caucasian. I noticed they got better service. However, I had great service from Nilson from Alcazar buffet, Maria Ramirez and Omar Alcantar from bar service. By the way, Omar makes the best Mexican Micheladas! As far as entertainment, they have shows every night at their theater. Sometime they would have a live band in the lobby bar. We went to the disco and was kind of slow around 11-12 so not sure if it was busy after that time. They always have some entertainment at the pool but didn’t find it entertaining for me. Overall, I had a good time here. I was able to relax and enjoy what they offer. I would recommend this place if you are not looking for a 5 star resort. It was better than my last Cancun resorts so I was happy with my choice for less money spent from Cancun. I got a great price booking directly with them at Barcelo.com so be sure to compare!


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, Thank you very much for sharing this great review of your recent stay at Occidental Caribe, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience, the entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you too for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel, we will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We look forward to your next visit. Best Regards Director Occidental Caribe

    EVALUATION

    Round Indicators

    • june 21 2018
    • Chesapeake, Virginia
    • Couples

    Isabel B

    “Fun in the sun.”


    Great pools, a nice beach, comfortable rooms, live entertainment. Plenty of food and drinks. There's numerous agents on site providing tours and other services. Occidental caribe is a decent all inclusive at a fair price.


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Caribe hotel with us and Tripadvisor readers. We look forward to serving you again in the future. Best Regards Director Occidental Caribe

    EVALUATION

    Round Indicators

    • june 20 2018
    • Dandridge, Tennessee
    • Couples

    Roadking2010

    “June 10-16th, 2018”


    We just returned from Occidental Caribe last week and we had a ball. We had a group of 14 and our flight was on time and the hotel check in was slow, but people are coming and going all day and night so it's expected. Our room attendant kept our room clean and we always had towels. The bar staff was great, even on the beach. We had an amazing time and would definately go back. There was so much food everywhere, if you can't find something to eat, it's you and not the resort. It was a little hard to make dinner reservations, you have to go really early in the morning to get them. Love the grounds and the beach - resort got us shuttles to take us out shopping and no problems. Love this resort.


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, I would like to express our gratitude for the comments you made about your recent visit, they help us to understand how our guests experience their stay with us, it is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Caribe was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Best Regards Director Occidental Caribe

    EVALUATION

    Round Indicators

    • june 20 2018
    • Friends getaway

    labrisha96

    “My stay was great!”


    My stay at this resort was absolutely wonderful. I enjoyed every moment bc it’s so much to do! I also enjoyed meeting people from all over! The staff at the Occidental Caribe were absolutely phenomenal & friendly!


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We look forward to your next visit. Best Regards Director Occidental Caribe

    EVALUATION

    Round Indicators

    • june 19 2018
    • Chicago, Illinois
    • Couples

    tk007314

    “Poor Desk Staff”


    Upon arrival we were told by the front desk staff that we were required to pay the full amount of our stay prior to being assigned a room, this was not in our agreement when we made reservations online. We were of the understanding that we would be allowed to pay for our room when we checked out. This made our overall stay less than satisfying.


    Marcos C, Director General at Occidental Caribe, responded to this review
    Dear Guest, We sorry if there was any bad information, we work to make better vacations and we assure you that we will send this comment to the reception manager to investigate. We hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Always at your disposal Director Occidental Caribe

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