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Hotel Pool  Occidental Grand Nuevo Vallarta Resort
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Map and location

Paseo de Los Cocoteros 18 Villa 8 Fracc. Náutico Turístico   63732 Nuevo Vallarta , Nayarit   México  


Points of Interest

7 mi Gustavo Díaz Ordaz International Airport

109 yards Beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Nuevo Vallarta

4.5/5 Round Indicators
| 5268 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

53% Complete

2819

Very good

30% Complete

1589

Average

9% Complete

488

Poor

3% Complete

209

Very poor

3% Complete

163

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    Round Indicators
    Pepe U 07/21/2019 Family

    “Never again”

    Bad service in front desk the persons at check in were terrible we has 3 rooms 429 117 115 i took my kids from Houston AND my Parents from Guadalajara AND the service AND atention to customers it Is terrible we did not hace Amy help from them very rude Wit my Parents AND kid . We were recomendé by Cecilia torres from cezua viajes she send a lot off customers to your place AND thats bad business there Is better Places in nuevo Vallarta
    Round Indicators
    lovevacay777 Hagerstown, Maryland. 07/21/2019 Family

    “Nuevo Vallarta”

    Had a wonderful week at the Occidental Resort in Nuevo Vallarta. Great service, beautiful resort, nice clean beach, wonderful food and drinks. The 1st Club is always a plus at their locations. Membership is worth it! Would recommend to others.
    Round Indicators
    Hannah R Paris. 07/19/2019 Couples

    “Never again”

    Don’t waste your money. This is not “all inclusive” like it says. Wi-Fi isn’t even included! The food was not available 24/7, room service is not included in “all inclusive” and the food itself wasn’t the best quality. Save your money and time and just stay at the hard rock next door.

    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Hannah, Although we sincerely regret reading that your stay at our Occidental Nuevo Vallarta hotel fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Once again we thank you for sharing this valuable feedback with us, it is our hope that you will give us the opportunity to better serve you in the future. Best Regards, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    Martha O Chula Vista. 07/18/2019 Couples

    “Vacation”

    Elios, Erick Casas and Caren made our vacation very pleasant! It was always fun to speak to them, they made us feel as if we were home! Always making sure we had everything we needed! We recommend the Royal Club!

    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Martha, Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit at this your home Occidental Nuevo Vallarta. All our best, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    Elsuciochuco 07/15/2019 Family

    “Super good”

    I been there from julio 8 to 13, I realy recommended go to this place, me and my family we go back againg next year,those guys down there are super efficient, thanks everyone work there. See you next year

    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Guest, First and foremost, we would like to thank you for choosing our Occidental Nuevo Vallarta hotel for your visit to Riviera Nayarit and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. We are thrilled to read we exceeded your expectations. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit at this your home Occidental Nuevo Vallarta. All our best, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • july 21 2019
    • Family

    Pepe U

    “Never again”


    Bad service in front desk the persons at check in were terrible we has 3 rooms 429 117 115 i took my kids from Houston AND my Parents from Guadalajara AND the service AND atention to customers it Is terrible we did not hace Amy help from them very rude Wit my Parents AND kid . We were recomendé by Cecilia torres from cezua viajes she send a lot off customers to your place AND thats bad business there Is better Places in nuevo Vallarta


    EVALUATION

    Round Indicators

    • july 21 2019
    • Hagerstown, Maryland
    • Family

    lovevacay777

    “Nuevo Vallarta”


    Had a wonderful week at the Occidental Resort in Nuevo Vallarta. Great service, beautiful resort, nice clean beach, wonderful food and drinks. The 1st Club is always a plus at their locations. Membership is worth it! Would recommend to others.


    EVALUATION

    Round Indicators

    • july 19 2019
    • Paris
    • Couples

    Hannah R

    “Never again”


    Don’t waste your money. This is not “all inclusive” like it says. Wi-Fi isn’t even included! The food was not available 24/7, room service is not included in “all inclusive” and the food itself wasn’t the best quality. Save your money and time and just stay at the hard rock next door.


    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Hannah, Although we sincerely regret reading that your stay at our Occidental Nuevo Vallarta hotel fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Once again we thank you for sharing this valuable feedback with us, it is our hope that you will give us the opportunity to better serve you in the future. Best Regards, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • july 18 2019
    • Chula Vista
    • Couples

    Martha O

    “Vacation”


    Elios, Erick Casas and Caren made our vacation very pleasant! It was always fun to speak to them, they made us feel as if we were home! Always making sure we had everything we needed! We recommend the Royal Club!


    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Martha, Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit at this your home Occidental Nuevo Vallarta. All our best, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • july 15 2019
    • Family

    Elsuciochuco

    “Super good”


    I been there from julio 8 to 13, I realy recommended go to this place, me and my family we go back againg next year,those guys down there are super efficient, thanks everyone work there. See you next year


    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Guest, First and foremost, we would like to thank you for choosing our Occidental Nuevo Vallarta hotel for your visit to Riviera Nayarit and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. We are thrilled to read we exceeded your expectations. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit at this your home Occidental Nuevo Vallarta. All our best, Nelly Sanchez Gerente General / General Manager Occidental Nuevo Vallarta

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