Hotel Pool  Occidental Grand Nuevo Vallarta Resort
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Map and location

Paseo de Los Cocoteros 18 Villa 8 Fracc. Náutico Turístico   63732 Nuevo Vallarta , Nayarit   México  


Points of Interest

7 mi Gustavo Díaz Ordaz International Airport

109 yards Beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Nuevo Vallarta

4.5/5 Round Indicators
| 5043 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

53% Complete

2685

Very good

30% Complete

1548

Average

9% Complete

470

Poor

3% Complete

191

Very poor

2% Complete

149

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    Round Indicators
    Paul F 05/22/2019 Couples

    “Staying Royal Level is the only way to go!”

    We stayed for 5 nights on the Royal Level, the private pool, the private section of the beach, the 24 hour inclusive room service and the upgraded premium drinks were very nice. For me the best part was the Royal Level Concierge Service. A special thank you to Jocelyn Limon and her team for being so attentive to our needs and making things happen! Thank you ladies!

    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Paul, First and foremost, we would like to thank you for choosing our Occidental Nuevo Vallarta hotel as your hosts for your recent holidays and for taking the time to share your experience among us. We are thrilled to know we met your expectations and we would like to thank you for your praising comments about the service provided by Jocelyn, we promise to congratulate her on your behalf for her contribution to your wellbeing whilst in our hotel. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    ElizabethEddie12 The Cincinnati Region. 05/22/2019 Couples

    “Our Favorite!”

    Just came back from a 12 day trip to Nuevo Vallarta. We love the amenities and staff. It had been 2 years since our last trip and we were greeted with hugs and smiles from all out favorite friends. First Club and Royal Club are top notch. The outdoor lunch venue is a great change .chips and guac! .also fun to watch the falcon and her handeler. They are a great team. As always, Juan in FC was attentive to all our needs and the RC restaurant had a fabulous menu. I asked if I could take the chef home🤪. Jocelyn, RC concierge is helpful and hysterical. She made us laugh and helps us out with a room switch. Love the pool and the great bar service. All around perfect.

    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Elizabeth, Firstly, we would like to thank you for choosing our Occidental Nuevo Vallarta hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes on every visit. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit at this your home far away from home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    Armando B 05/22/2019 Couples

    “The wait staff is above average . The desk people are hostile and unfriendly to hispanics.”

    The bath shower door would not close , subsequently water splashed out on the bath floor. There were no handicap rooms available, same for shower chair, although one was later sent to our room. The whole facility has lots of stairways thet you have to navigate to eating facilities, bars, and poolside.

    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Armando, We sincerely appreciate the time you spent to share your comments following your visit to our Occidental Nuevo Vallarta hotel, we always welcome feedback, as it allows us to continually improve the experience we create for our guests. On the other hand, we regret to read that due to our high occupancy we weren't able to accommodate you in a handicap room. We would like to assure you that we always try our best to fulfill guest requests. We appreciate the time you took to share your personal impressions, we look forward to serving you again in the near future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    Claudia R 05/21/2019 Family

    “Great resort”

    This resort very clean and friendly. The rooms are a bit small, however, very modern. The food was great, although could use more variety for dinner. The staff overall was accommodating but the night staff was the life of the party. Yesica, Rene, Angel and Flor made us feel very welcomed and definitely made our stay more fun! Definitely coming back.

    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Claudia, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Nuevo Vallarta hotel with us and Tripadvisor readers. Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. Again, we thank you for this wonderful review, it has been a pleasure for us to read; it would honor us immensely to have the privilege to host you again at this your home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    PerkinsClan Vancouver, Canada. 05/20/2019 Family

    “Would stay here again”

    We are a family of 5 and needed two rooms. They literally can’t accommodate a 5 person party. My only complaint. The property is gorgeous. The rooms are nice. Mini fridge gets re stocked daily with free beers, soda and bottled water. We enjoyed the pools and it was always easy to get pool chairs. The buffet got boring pretty quick but the food was good. The egg station for breakfast was great. The sushi restaurant has two sides-sushi and tappenyaki. Try both because they are amazing. We didn’t care for the Italian and Mexican. During the day the Mexican restaurant becomes the buffet for lunch. The evening shows were really good. Daniel and Alberto were amazing. They made sure we had a great time at the pool, at the shows, on the beach, and in the lobby bar.

    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Guest, First and foremost, we would like to thank you for choosing our Occidental Nuevo Vallarta hotel for your holidays and for the time you took out of your day to share your experience among us. Thank you for pointing out the aspects that were to your liking as our Japanese restaurant, night entertainment, the comfort of our rooms and the attentiveness of our staff. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • may 22 2019
    • Couples

    Paul F

    “Staying Royal Level is the only way to go!”


    We stayed for 5 nights on the Royal Level, the private pool, the private section of the beach, the 24 hour inclusive room service and the upgraded premium drinks were very nice. For me the best part was the Royal Level Concierge Service. A special thank you to Jocelyn Limon and her team for being so attentive to our needs and making things happen! Thank you ladies!


    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Paul, First and foremost, we would like to thank you for choosing our Occidental Nuevo Vallarta hotel as your hosts for your recent holidays and for taking the time to share your experience among us. We are thrilled to know we met your expectations and we would like to thank you for your praising comments about the service provided by Jocelyn, we promise to congratulate her on your behalf for her contribution to your wellbeing whilst in our hotel. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • may 22 2019
    • The Cincinnati Region
    • Couples

    ElizabethEddie12

    “Our Favorite!”


    Just came back from a 12 day trip to Nuevo Vallarta. We love the amenities and staff. It had been 2 years since our last trip and we were greeted with hugs and smiles from all out favorite friends. First Club and Royal Club are top notch. The outdoor lunch venue is a great change .chips and guac! .also fun to watch the falcon and her handeler. They are a great team. As always, Juan in FC was attentive to all our needs and the RC restaurant had a fabulous menu. I asked if I could take the chef home🤪. Jocelyn, RC concierge is helpful and hysterical. She made us laugh and helps us out with a room switch. Love the pool and the great bar service. All around perfect.


    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Elizabeth, Firstly, we would like to thank you for choosing our Occidental Nuevo Vallarta hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes on every visit. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit at this your home far away from home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • may 22 2019
    • Couples

    Armando B

    “The wait staff is above average . The desk people are hostile and unfriendly to hispanics.”


    The bath shower door would not close , subsequently water splashed out on the bath floor. There were no handicap rooms available, same for shower chair, although one was later sent to our room. The whole facility has lots of stairways thet you have to navigate to eating facilities, bars, and poolside.


    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Armando, We sincerely appreciate the time you spent to share your comments following your visit to our Occidental Nuevo Vallarta hotel, we always welcome feedback, as it allows us to continually improve the experience we create for our guests. On the other hand, we regret to read that due to our high occupancy we weren't able to accommodate you in a handicap room. We would like to assure you that we always try our best to fulfill guest requests. We appreciate the time you took to share your personal impressions, we look forward to serving you again in the near future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • may 21 2019
    • Family

    Claudia R

    “Great resort”


    This resort very clean and friendly. The rooms are a bit small, however, very modern. The food was great, although could use more variety for dinner. The staff overall was accommodating but the night staff was the life of the party. Yesica, Rene, Angel and Flor made us feel very welcomed and definitely made our stay more fun! Definitely coming back.


    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Claudia, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Nuevo Vallarta hotel with us and Tripadvisor readers. Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay. Again, we thank you for this wonderful review, it has been a pleasure for us to read; it would honor us immensely to have the privilege to host you again at this your home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • may 20 2019
    • Vancouver, Canada
    • Family

    PerkinsClan

    “Would stay here again”


    We are a family of 5 and needed two rooms. They literally can’t accommodate a 5 person party. My only complaint. The property is gorgeous. The rooms are nice. Mini fridge gets re stocked daily with free beers, soda and bottled water. We enjoyed the pools and it was always easy to get pool chairs. The buffet got boring pretty quick but the food was good. The egg station for breakfast was great. The sushi restaurant has two sides-sushi and tappenyaki. Try both because they are amazing. We didn’t care for the Italian and Mexican. During the day the Mexican restaurant becomes the buffet for lunch. The evening shows were really good. Daniel and Alberto were amazing. They made sure we had a great time at the pool, at the shows, on the beach, and in the lobby bar.


    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Guest, First and foremost, we would like to thank you for choosing our Occidental Nuevo Vallarta hotel for your holidays and for the time you took out of your day to share your experience among us. Thank you for pointing out the aspects that were to your liking as our Japanese restaurant, night entertainment, the comfort of our rooms and the attentiveness of our staff. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

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    The maximum amount of accumulated discount may be up to 20% off the booking rate. It is possible to combine a discount code with a special discount** (for example multiple room, senior, resident, millennials,or large family bookings) and your my Barceló discount. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The discount code is not valid on arrival at the hotel, only at the time of booking. 

    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.

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