Hotel Pool  Occidental Grand Nuevo Vallarta Resort
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Map and location

Paseo de Los Cocoteros 18 Villa 8 Fracc. Náutico Turístico   63732 Nuevo Vallarta , Nayarit   México  


Points of Interest

7 mi Gustavo Díaz Ordaz International Airport

109 yards Beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Nuevo Vallarta

4.5/5 Round Indicators
| 4702 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

52% Complete

2480

Very good

30% Complete

1451

Average

9% Complete

448

Poor

3% Complete

183

Very poor

2% Complete

140

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    Round Indicators
    ddfromsask Regina, Sask.. 03/23/2019 Family

    “Best Staff!!”

    We have been to dozens of resorts in Mexico & the Caribbean & the staff at the Occidental Nuevo Vallarta are the best we have ever seen. It is real tough to single out any staff members because they were all great. Every single person we encountered treated us so well. The resort itself is a nice size, not too big and easy to find your way around. The food was very good, in all of the restaurants. Some people didn't like the fact that there were no balconies, with all the positives at this resort it is real easy to overlook a minor thing like balconies. Loved,loved, loved our 2 weeks there and for the 1st time ever I can honestly say this is the first resort I could go back to year after year.

    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Guest, Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta hotel. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday among us was an enjoyable one. We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered as the entire team works very hard to make sure our guests feel pampered at all times. Again, thank you for sharing this wonderful review with us and the travel community of TripAdvisor; it would honor us immensely to have the privilege to host you again at this your home far away from home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    murreyhall Red Deer, Canada. 03/22/2019 Couples

    “Occidental Nuevo Vallatra”

    Not real good toilet for wheelchair user. i rented a commode. The toilets are square, Not much seating area. Also the beds are quite high for to transfer into. Also some steep amps throughout the resort. The stall and food are excellent, very friendly.

    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Murrey, We would like to thank you for your preference in selecting our Occidental Nuevo Vallarta hotel for your holidays, as well as for taking the time to tell us about your recent experience among us. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you once again for making us your choice hotel and for your constructive critics, we look forward to having the opportunity to serve you again in the future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    alanezra2012 03/22/2019 Family

    “Amazing resort and lots of friendly people!”

    The family and I visited this place for the first time! It was amazing. The entire staff of this hotel were super nice and helped us out with anything we asked. Everyone was able to answer our questions. Best part of the stay were the drinks. Much appreciation to Miguel Duran and Agustin Loza, the bartenders by the pool. These two guys know to tend to their people around their area. They both created some good drinks I've never had or tasted before. Their humor is out of this place which made every day fun and exciting to socialize with them. Another two great bartenders were Julio Zarate and Stephanie in the main lobby bar. Its amazing how staying for a while you meet some great and outgoing people like these four who I socialized alot of my time at the bars. Overall everyone was great and especially the food.

    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Alan, First and foremost, we would like to thank you for choosing our Occidental Nuevo Vallarta hotel for your holidays and for the kind review you shared on TripAdvisor. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We will not fail to pass your comments to those team members whom you have personally mentioned. We are glad you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again at this your home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    eugeniae455 03/22/2019 Family

    “Enjoyable stay”

    We spent 6 days at the hotel and premises and really enjoyed it. The most memorable part is the staff - they made our day every single day - it felt they knew us personally. Big thank you to: - Danny for entertaining us - Vincento and Gabriella for amazing dance classes; - Jessica for making our daughter feel special even though she ended up not visiting the kids club; - Rafael for his friendly and impeccable service at Los Olivos - Naty for clear instructions on how to get to the town - and many barmen, waiters, cooks and housekeepers whose names we do not remember! We will sure come back.

    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Eugenia, Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit at this your home far away from home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    BoardingPass81044 03/22/2019 Family

    “Royal level”

    We stayed at this resort for 4 nights. Beach is beautiful and you can walk in both directions. We stayed on the Royal Level 6th floor and the restaurant was above our room. We never slept. All night you could hear banging, dropping items on the floor, furniture moving. I do not recommend getting a room under the restaurant. The hotel only has a few balcony’s but they aren’t for royal level. That’s one think I missed was my balcony.

    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Guest, We first would like to thank you for choosing our Occidental Nuevo Vallarta hotel for your holidays and for sharing your comments on your experience among us. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • march 23 2019
    • Regina, Sask.
    • Family

    ddfromsask

    “Best Staff!!”


    We have been to dozens of resorts in Mexico & the Caribbean & the staff at the Occidental Nuevo Vallarta are the best we have ever seen. It is real tough to single out any staff members because they were all great. Every single person we encountered treated us so well. The resort itself is a nice size, not too big and easy to find your way around. The food was very good, in all of the restaurants. Some people didn't like the fact that there were no balconies, with all the positives at this resort it is real easy to overlook a minor thing like balconies. Loved,loved, loved our 2 weeks there and for the 1st time ever I can honestly say this is the first resort I could go back to year after year.


    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Guest, Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta hotel. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday among us was an enjoyable one. We are truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered as the entire team works very hard to make sure our guests feel pampered at all times. Again, thank you for sharing this wonderful review with us and the travel community of TripAdvisor; it would honor us immensely to have the privilege to host you again at this your home far away from home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • march 22 2019
    • Red Deer, Canada
    • Couples

    murreyhall

    “Occidental Nuevo Vallatra”


    Not real good toilet for wheelchair user. i rented a commode. The toilets are square, Not much seating area. Also the beds are quite high for to transfer into. Also some steep amps throughout the resort. The stall and food are excellent, very friendly.


    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Murrey, We would like to thank you for your preference in selecting our Occidental Nuevo Vallarta hotel for your holidays, as well as for taking the time to tell us about your recent experience among us. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Thank you once again for making us your choice hotel and for your constructive critics, we look forward to having the opportunity to serve you again in the future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • march 22 2019
    • Family

    alanezra2012

    “Amazing resort and lots of friendly people!”


    The family and I visited this place for the first time! It was amazing. The entire staff of this hotel were super nice and helped us out with anything we asked. Everyone was able to answer our questions. Best part of the stay were the drinks. Much appreciation to Miguel Duran and Agustin Loza, the bartenders by the pool. These two guys know to tend to their people around their area. They both created some good drinks I've never had or tasted before. Their humor is out of this place which made every day fun and exciting to socialize with them. Another two great bartenders were Julio Zarate and Stephanie in the main lobby bar. Its amazing how staying for a while you meet some great and outgoing people like these four who I socialized alot of my time at the bars. Overall everyone was great and especially the food.


    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Alan, First and foremost, we would like to thank you for choosing our Occidental Nuevo Vallarta hotel for your holidays and for the kind review you shared on TripAdvisor. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. We will not fail to pass your comments to those team members whom you have personally mentioned. We are glad you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again at this your home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • march 22 2019
    • Family

    eugeniae455

    “Enjoyable stay”


    We spent 6 days at the hotel and premises and really enjoyed it. The most memorable part is the staff - they made our day every single day - it felt they knew us personally. Big thank you to: - Danny for entertaining us - Vincento and Gabriella for amazing dance classes; - Jessica for making our daughter feel special even though she ended up not visiting the kids club; - Rafael for his friendly and impeccable service at Los Olivos - Naty for clear instructions on how to get to the town - and many barmen, waiters, cooks and housekeepers whose names we do not remember! We will sure come back.


    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Eugenia, Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit at this your home far away from home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    EVALUATION

    Round Indicators

    • march 22 2019
    • Family

    BoardingPass81044

    “Royal level”


    We stayed at this resort for 4 nights. Beach is beautiful and you can walk in both directions. We stayed on the Royal Level 6th floor and the restaurant was above our room. We never slept. All night you could hear banging, dropping items on the floor, furniture moving. I do not recommend getting a room under the restaurant. The hotel only has a few balcony’s but they aren’t for royal level. That’s one think I missed was my balcony.


    PachecoR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Guest, We first would like to thank you for choosing our Occidental Nuevo Vallarta hotel for your holidays and for sharing your comments on your experience among us. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

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