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Hotel Pool  Occidental Grand Nuevo Vallarta Resort
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Map and location

Paseo de Los Cocoteros 18 Villa 8 Fracc. Náutico Turístico   63732 Nuevo Vallarta , Nayarit   México  


Points of Interest

7 mi Gustavo Díaz Ordaz International Airport

109 yards Beach

Premios y Reconocimientos

Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Nuevo Vallarta

4.5/5 Round Indicators
| 5944 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

55% Complete

3292

Very good

28% Complete

1698

Average

8% Complete

532

Poor

3% Complete

234

Very poor

3% Complete

188

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    Round Indicators
    JakeG921 White Salmon, Washington. 01/20/2020 Friends getaway

    “Friendly staff”

    We stayed for a week and had a great time. The restaurants were tasty, especially the Asian restaurant. The nightlife at the resort is a bit lacking but we got by. The pool was a lot of fun with activities all day every day. The service staff is top notch, Erik Casas and Fernando Garcia were especially great. They went above and beyond for us the whole week we were there. Thank you Erik and Fernando! Hope to see you again soon.
    Round Indicators
    eposch2 01/20/2020 Friends getaway

    “Fabulous vacation in this beautiful resort. Jan 2020”

    Enjoyed so many aspects of this vacation spot. The beach for walks, the many palm trees to provide shade at the ocean front, the soft fine sand and great ocean swims, the beach beds provided for Royal Luxury Level clients, the great restaurants. . . especially the Tokyo Restaurant experience. Our room was modern and beds very comfortable. Service was excellent all around. The staff seem to be under great management, and were very pleasant, motivated and helpful to make our stay so positive.
    Round Indicators
    EddieNaNa Vancouver, Canada. 01/20/2020 Couples

    “Overall Excellent”

    This is not an exclusive high end hotel with exquisite food and highly personalized attention to detail. But it is a very comfortable hotel that does most things right. Great beach, great location, good variety of food options, and the feeling of being in a significant place from an architectural point of view. In other words, the hotel "feels" good. The Royal level is definitely the way to go for a special menu and more personalized service. The nightly entertainment is perhaps the weakest point as it takes place in a small room with loud music and poor acoustics. Construction on a new wing was a bit disturbing at times but this should be finished soon. Overall though a good choice!

    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
     Dear Guest, We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Nuevo Vallarta hotel and we thank you for your kind recommendation to Tripadvisor’s readers. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates. We also are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Riviera Nayarit. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Cordially, Nelly Sánchez

    Round Indicators
    Linda E Colorado Springs, Colorado. 01/20/2020

    “Tennis courts were disappointing”

    We were sent to the Occidental to pay to enjoy their tennis courts. When we arrived, the staff didn't know what to do with us; apparently they don't have many people that play tennis there based on the condition of the court and net. We did complain about the condition but nothing was done about it. The concierge acted like it wasn't their issue even though we were paying to use the court. There is also construction going on right across from the court so it was even hard to hear. And the court is located at the front of the building so their was absolutely no view of anything inside the facility at all. We did use the restrooms to change clothes and they were always clean and tidy.
    Round Indicators
    mperez1187 01/20/2020

    “Great Staff, Terrible Food”

    All the staff we met were amazing! I had a perfect and relaxing prenatal massage by Lupita. The wait staff pool/beach side remembered my group and drink orders (Julio Larios, Eric, Miguel, Augustin Loeza, and Maria). Food was not good and bland. Very "Americanized", I took offense when I saw hot dogs in the beans. Room was mostly clean as our bathroom ceiling started to leak and you could see previous evidence of issues in the same spot (mold growth and staining). Bed and pillows are very comfy. Showers were hot. My biggest complaint is really the food.

    EVALUATION

    Round Indicators

    • january 20 2020
    • White Salmon, Washington
    • Friends getaway

    JakeG921

    “Friendly staff”


    We stayed for a week and had a great time. The restaurants were tasty, especially the Asian restaurant. The nightlife at the resort is a bit lacking but we got by. The pool was a lot of fun with activities all day every day. The service staff is top notch, Erik Casas and Fernando Garcia were especially great. They went above and beyond for us the whole week we were there. Thank you Erik and Fernando! Hope to see you again soon.


    EVALUATION

    Round Indicators

    • january 20 2020
    • Friends getaway

    eposch2

    “Fabulous vacation in this beautiful resort. Jan 2020”


    Enjoyed so many aspects of this vacation spot. The beach for walks, the many palm trees to provide shade at the ocean front, the soft fine sand and great ocean swims, the beach beds provided for Royal Luxury Level clients, the great restaurants. . . especially the Tokyo Restaurant experience. Our room was modern and beds very comfortable. Service was excellent all around. The staff seem to be under great management, and were very pleasant, motivated and helpful to make our stay so positive.


    EVALUATION

    Round Indicators

    • january 20 2020
    • Vancouver, Canada
    • Couples

    EddieNaNa

    “Overall Excellent”


    This is not an exclusive high end hotel with exquisite food and highly personalized attention to detail. But it is a very comfortable hotel that does most things right. Great beach, great location, good variety of food options, and the feeling of being in a significant place from an architectural point of view. In other words, the hotel "feels" good. The Royal level is definitely the way to go for a special menu and more personalized service. The nightly entertainment is perhaps the weakest point as it takes place in a small room with loud music and poor acoustics. Construction on a new wing was a bit disturbing at times but this should be finished soon. Overall though a good choice!


    BARCELOPVR, Gerente at Occidental Nuevo Vallarta, responded to this review
    Dear Guest, We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Nuevo Vallarta hotel and we thank you for your kind recommendation to Tripadvisor’s readers. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates. We also are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Riviera Nayarit. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Cordially, Nelly Sánchez

    EVALUATION

    Round Indicators

    • january 20 2020
    • Colorado Springs, Colorado

    Linda E

    “Tennis courts were disappointing”


    We were sent to the Occidental to pay to enjoy their tennis courts. When we arrived, the staff didn't know what to do with us; apparently they don't have many people that play tennis there based on the condition of the court and net. We did complain about the condition but nothing was done about it. The concierge acted like it wasn't their issue even though we were paying to use the court. There is also construction going on right across from the court so it was even hard to hear. And the court is located at the front of the building so their was absolutely no view of anything inside the facility at all. We did use the restrooms to change clothes and they were always clean and tidy.


    EVALUATION

    Round Indicators

    • january 20 2020

    mperez1187

    “Great Staff, Terrible Food”


    All the staff we met were amazing! I had a perfect and relaxing prenatal massage by Lupita. The wait staff pool/beach side remembered my group and drink orders (Julio Larios, Eric, Miguel, Augustin Loeza, and Maria). Food was not good and bland. Very "Americanized", I took offense when I saw hot dogs in the beans. Room was mostly clean as our bathroom ceiling started to leak and you could see previous evidence of issues in the same spot (mold growth and staining). Bed and pillows are very comfy. Showers were hot. My biggest complaint is really the food.


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