Servicio de habitaciones del hotel Occidental Panamá City
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Occidental Panamá City

Avenida 2da Sur, entre la Avenida Central España y la Avenida 3ra Sur, Obarrio, Bella Vista   Panamá,    


Points of Interest

15 mi Tocumen International Airport

10 miles Amador Causeway

3.5 miles Casco Viejo

3 miles Panama Viejo

Premios y Reconocimientos Prizes and Awards

Guest reviews.

There is no better expert than a traveller.

Occidental Panamá City

4.0/5 Round Indicators
| 547 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

53% Complete

293

Very good

25% Complete

139

Average

12% Complete

67

Poor

4% Complete

25

Very poor

4% Complete

26

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    Round Indicators
    Enrique J 06/21/2018 Business

    “Excelent Service”

    I had the opportunity to.visit Occidental hotel last week and the service was excelent. Close to a great seaffod restaurant too. The rooftop bar was amazing with great views of the city. I look forward to coming back soon!

    Roberto G, Gerente at Occidental Panama City, responded to this review
     Dear Enrique, Thank you for this heartwarming review of your stay with us, we look forward to your next visit. Best regards, Roberto Guardado General Manager

    Round Indicators
    carlysle b 06/21/2018 Solo travel

    “Excellent Service”

    this was my first time visiting Panama and using Occidential Panama. this is an excellent hotel, from line staff through management they make a special effort to ensure my stay at the hotel was memorable. the front desk staff were very helpful and curtius breakfast was amazing along with the entire restaurant staff who pay special attenion to my every need. my room was very nice spacious,clean and comfortable with an extremly large comfortable bed which made for a good night sleep. i must make special mention and thanks to management especially front desk manager Mr. Ricardo Phillips and Mrs. Nineth Ramos who provided me with Professional service and care,thank you busy. i highly recomend this hotel.

    Roberto G, Gerente at Occidental Panama City, responded to this review
     Dear Crlysle, Thank you for making Occidental Panama City, your choice hotel on this occasion and for your very kind recommendation to the travel community of TripAdvisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best regards, Roberto Guardado General Manager

    Round Indicators
    dzerrouk Ghent, Belgium. 06/20/2018 Business

    “Stayed longer than I intended.”

    Great hotel. Probably the best in its price range in Panama City. The breakfast is great, the rooms are nice and large. The personnel is helpful and knowledgeable. Don't regret staying here. Will come back.

    Roberto G, Gerente at Occidental Panama City, responded to this review
     Dear dzerrouk, Thank you for reviewing your recent stay in our hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Roberto Guardado General Manager

    Round Indicators
    PaulCourt_13 Alicante, Spain. 06/18/2018 Family

    “Problem stay”

    Our reservation had stated we wanted a no smoking room, we were allocate o room on the 9th floor and when we entered the room stank of tobacco, so we had to change to the 8th floor. This room was OK when we eventually saw the room number as the corridor has hardly any light, I notice this has been mentioned before onion reviews on this site and yet nothing seems to have been done, I understand the need to save electricity, but perhaps movement sensitive lighting would be more appropriate so the. Customers can see clearly. The first night we had dinner in the restaurant and asked for the bill to be charged to our room, they refused saying we had no credit. I have stayed in more luxurious hotels than this one and NEVER been refused credit before. When we came to use the bathroom the sink tap would not provide any cold water at all this makes trying to clean ones teeth using the shower water quite difficult. At 6.30 the following morning I reported this to the receptionist who say he would get it attended to immediately. When we returned from a tour at 3.30pm it had not been done so once more we had to ask reception to get it sorted. The maintenance man turned up at 4.30 and told us that he had not been informed of this problem until 3.30. It took him half and hour to solve the problem and clearly it would have been more convenient for us to had had it attended to whilst we were out. The following morning my wife went to the toilet on the ground floor and got locked in as the lock was broken and could only be opened from the outside, we have therefore decided to call this the Accidental hotel. I see in past reviews the management have acknowledged the complaints and promised to discuss them with the staff but this approach does not seem to have worked. On our last evening we had no hand towel in the bathroom and we wondered how the maid could have cleaned the room without noticing the water problem!

    Roberto G, Gerente at Occidental Panama City, responded to this review
     Dear Paul, We were very disappointed to read your experience during your stay in our hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards, Roberto Guardado General Manager

    Round Indicators
    RickyHecker Aventura, Florida, Usa. 06/17/2018 Business

    “Decent Hotel Overall, common areas not so fancy, really dark”

    Looks more like a place to have fun than an Hotel. Lobby and common areas are extremely dark, like a place to be hiding from someone, as a matter of fact that was the impression I got when a enter. I even tried the sushi restaurant at the lobby called UMAI, the place was also dark and shady, food was nothing special but there was loud latin dance music, nothing related to sushi. Breakfast was ok, staff was also ok, nothing below or beyond the regular you would expect

    Roberto G, Gerente at Occidental Panama City, responded to this review
     Dear Ricky, Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Roberto Guardado General Manager

    EVALUATION

    Round Indicators

    • june 21 2018
    • Business

    Enrique J

    “Excelent Service”


    I had the opportunity to.visit Occidental hotel last week and the service was excelent. Close to a great seaffod restaurant too. The rooftop bar was amazing with great views of the city. I look forward to coming back soon!


    Roberto G, Gerente at Occidental Panama City, responded to this review
    Dear Enrique, Thank you for this heartwarming review of your stay with us, we look forward to your next visit. Best regards, Roberto Guardado General Manager

    EVALUATION

    Round Indicators

    • june 21 2018
    • Solo travel

    carlysle b

    “Excellent Service”


    this was my first time visiting Panama and using Occidential Panama. this is an excellent hotel, from line staff through management they make a special effort to ensure my stay at the hotel was memorable. the front desk staff were very helpful and curtius breakfast was amazing along with the entire restaurant staff who pay special attenion to my every need. my room was very nice spacious,clean and comfortable with an extremly large comfortable bed which made for a good night sleep. i must make special mention and thanks to management especially front desk manager Mr. Ricardo Phillips and Mrs. Nineth Ramos who provided me with Professional service and care,thank you busy. i highly recomend this hotel.


    Roberto G, Gerente at Occidental Panama City, responded to this review
    Dear Crlysle, Thank you for making Occidental Panama City, your choice hotel on this occasion and for your very kind recommendation to the travel community of TripAdvisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best regards, Roberto Guardado General Manager

    EVALUATION

    Round Indicators

    • june 20 2018
    • Ghent, Belgium
    • Business

    dzerrouk

    “Stayed longer than I intended.”


    Great hotel. Probably the best in its price range in Panama City. The breakfast is great, the rooms are nice and large. The personnel is helpful and knowledgeable. Don't regret staying here. Will come back.


    Roberto G, Gerente at Occidental Panama City, responded to this review
    Dear dzerrouk, Thank you for reviewing your recent stay in our hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Roberto Guardado General Manager

    EVALUATION

    Round Indicators

    • june 18 2018
    • Alicante, Spain
    • Family

    PaulCourt_13

    “Problem stay”


    Our reservation had stated we wanted a no smoking room, we were allocate o room on the 9th floor and when we entered the room stank of tobacco, so we had to change to the 8th floor. This room was OK when we eventually saw the room number as the corridor has hardly any light, I notice this has been mentioned before onion reviews on this site and yet nothing seems to have been done, I understand the need to save electricity, but perhaps movement sensitive lighting would be more appropriate so the. Customers can see clearly. The first night we had dinner in the restaurant and asked for the bill to be charged to our room, they refused saying we had no credit. I have stayed in more luxurious hotels than this one and NEVER been refused credit before. When we came to use the bathroom the sink tap would not provide any cold water at all this makes trying to clean ones teeth using the shower water quite difficult. At 6.30 the following morning I reported this to the receptionist who say he would get it attended to immediately. When we returned from a tour at 3.30pm it had not been done so once more we had to ask reception to get it sorted. The maintenance man turned up at 4.30 and told us that he had not been informed of this problem until 3.30. It took him half and hour to solve the problem and clearly it would have been more convenient for us to had had it attended to whilst we were out. The following morning my wife went to the toilet on the ground floor and got locked in as the lock was broken and could only be opened from the outside, we have therefore decided to call this the Accidental hotel. I see in past reviews the management have acknowledged the complaints and promised to discuss them with the staff but this approach does not seem to have worked. On our last evening we had no hand towel in the bathroom and we wondered how the maid could have cleaned the room without noticing the water problem!


    Roberto G, Gerente at Occidental Panama City, responded to this review
    Dear Paul, We were very disappointed to read your experience during your stay in our hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Best regards, Roberto Guardado General Manager

    EVALUATION

    Round Indicators

    • june 17 2018
    • Aventura, Florida, Usa
    • Business

    RickyHecker

    “Decent Hotel Overall, common areas not so fancy, really dark”


    Looks more like a place to have fun than an Hotel. Lobby and common areas are extremely dark, like a place to be hiding from someone, as a matter of fact that was the impression I got when a enter. I even tried the sushi restaurant at the lobby called UMAI, the place was also dark and shady, food was nothing special but there was loud latin dance music, nothing related to sushi. Breakfast was ok, staff was also ok, nothing below or beyond the regular you would expect


    Roberto G, Gerente at Occidental Panama City, responded to this review
    Dear Ricky, Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Roberto Guardado General Manager

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