Окрестности отеля  Barceló Castillo Club Premium
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Карта и расположение

Avenida del Castillo, s/n   35610 Caleta de Fuste, Antigua (Fuerteventura) , Islas Canarias   España  


Places of Interest

7 км Фуэртевентура

250 м Пляж Эль-Кастильо

192 м Замок Буэнавентура

3 км Поле для гольфа Salinas de Antigua

Premios y Reconocimientos

Prizes and awards

Отзывы клиентов

Лучшие эксперты — сами туристы.

Barceló Castillo Royal Level

4.5/5 Round Indicators
| 1053 Отзывы

ОБЩАЯ ОЦЕНКА

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ПОДРОБНАЯ ОЦЕНКА

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Соотношение цены и качества

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Местоположение

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Качество сна

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Номера

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Чистота

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Услуги


Отзывы

Великолепно

66% Complete

699

Очень хорошо

23% Complete

245

Достаточно хорошо

7% Complete

76

Плохо

1% Complete

21

Очень плохо

1% Complete

13

Отсортировать по

Упорядочить

    Round Indicators
    kesny Sevenoaks, Великобритания. 12/02/2018 Пара

    “Wonderful Holiday - Top Class ”

    This is most prosblbly going to sound too good to be true, however Barcelo Castillo Royal Level is just perfection. Where do I start.. Reception - very well received, nice welcome and introduction to the resort. Rooms - definitely ask ahead for Block 4 and here’s why. You have s private pool area which overlooks the sea and is quite secluded with wonderful beds and the best Pool Barman you could ever ask for. Juan (Johnny) is the most thoughtful, friendly and best customer service we have ever experienced. He looks after you well and his drink making is spot on. Block four means that you are also very close to the marina front and all the eateries, bars, exclusive to royal restaurant. The location of block four is the best choice for ease of movement to each part of the resort. The Rooms - amazing! Stylish, beautifully decorated, most comfortable bed ever, contemporary bathrooms and all the amenities you could ask for. A luxury home from home. We stayed in 4021 - just awesome room with a three tier private terrace. Dining - Royal Level All inclusive is unrivalled. Choose whatever you wish off menu in two restaurants where food was outstanding. Delicious, cooked to perfection, and presented expertly. The exclusive royal level restaurant overlooking the marina is semi buffet, but one done extremely well. Breakfast had freshly squeezed orange juice, choose your eggs station cooked to order and every other possible breakfast fare you could want. Dinner was equally superb - cooked to order meats and fish and a wonderful selection of dishes that changed daily and were just delicious. And I’m a foodie. What’s good is on Premium AI you get to choose a bottle of wine from the menu with your dinner. Drinks - nightcaps in the El Faro bar were a special end to each evening in a stylish setting. Only caveat - tell them if you don’t want your drink too strong. And it’s all premium brand drinks too. General - superbly located for wanders along the ocean front, a stride away from a local shop/restaurant complex, and the local market is a five min stroll. The actual locale right on the beach front of this hotel adds to the loveliness of all it offers. If you are toying with All Includive or not - it more than pays for itself. And book directly with hotel to receive a 5% voucher that you get to spend while you’re there. We went to the a la carte restaurant and had a wonderful dinner with Fizz for free on it! I’ve just booked to return in January it’s that good!

    elcastillorrpp, Guest Relations Manager в Barcelo Castillo Royal Level, ответил(а) на этот отзыв
     Dear Kensy, Thank you very much with all our heart for writing this detailed opinion, for us and for the future guests is fantastic that you write us such detailed comments. We will be able to know what was you like the most and what things we can improve! We are really pleased to know that you have been able to enjoy your stay 100% because everything has been good and we are proud to know that we have fulfilled our main goal which is "offering the best service to our clients so they return home with great memories of Barceló Royal Level " I will personally tell John how grateful you are for his service. We look forward to seeing you again in January. If you have any questions, do not hesitate to contact us directly. Greetings and have the happiest Christmas! See you next year! Best regards, Laura Hernández Galindo Royal Level Service Manager

    Round Indicators
    Elizabeth C 11/28/2018 Пара

    “My Favourite Place”

    Brilliant Service. Great Room. Friendly Staff. Great location. Stayed here on several occasions and have never been disappointed. Would recommend this to all. Travel time from airport about ten minutes. Great places to visit around the island centrally located for all atractions. Car Hire very reasonably priced.

    elcastillorrpp, Guest Relations Manager в Barcelo Castillo Royal Level, ответил(а) на этот отзыв
     Dear Elizabeth, when we think of an ideal experience for our guests we like to think of all your lovely comments, thank you for sharing them! It makes us proud knowing we managed to express at our best our commitment to a great customer service and we are happy to read you enjoyed our unbeatable location and surroundings. We trust we will have the chance to welcoming you back very soon. With kind regards, Laura Sacchi Royal Level Service Manager

    Round Indicators
    John0197 Newbury . 11/28/2018

    “Great facillities, great service”

    This hotel has just about everything, although the so called "Royal Level" is probably not best suited for families with young kids. The service was excellent and although there was a mix up with the room I had booked it was sorted out by the next day and after that everything went smoothly. Great location within the marina complex and yet an easy walk into town if you want more shops

    elcastillorrpp, Guest Relations Manager в Barcelo Castillo Royal Level, ответил(а) на этот отзыв
     Dear John, thank you for taking the time to share your recent experience with us. We are glad to read you liked our location and facilities, the marina truly creates a comfortable and relaxing atmosphere! We understand your preference for an adults only site however being a family resort we welcome couples as well as family always striving to provide an exclusive and classy ambience and we hope you did enjoy it. We are also glad to know we have managed to solve the issue with your accommodation promptly and efficiently and that this allowed you to have an overall memorable holiday. We all very much look forward to your next visit. With kind regards, Laura Sacchi Royal Level Service Manager

    Round Indicators
    Ксения Б 03/07/2018 Пара

    “Очень грязно”

    Мы отдыхали в этом отеле в конце января три дня. Забронировали через официальный сайт, после крайне положительного опыта в другом отеле сети Barcelo'. Впечатления остались скорее отрицательные, не все было так плохо, но не возвращаться , не советовать этот отель не станем. Сама структура расположена просто идеально, на территории или рядом есть все что нужно: рестораны, бары, парковка, супермаркет. Мы ходили на ужины и завтраки только в ресторан Al Anca', так как там нам очень понравилось, хотя был на выбор и другой ресторан. В Al Anca'за три дня ни разу не повторялись блюда, все было свежее и вкусное, персонал замечательный, интерьер интересный, а живая музыка была просто отличным дополнением ко всему этому. Подогреваемый бассейн, был не очень крупным, но и не совсем маленьким, как казалось по фото, проблем с лежаками не возникало. Сам номер был большим, но не комфортным и желания проводить там много время не было, в том числе потому что было уж очень грязно. Когда мы только заехали, думали, что номер не был полностью готов , там не было тапочек, пол был усеян волосами и пылью, кухня и стол покрыты крошками и жирными пятнами, сантехника в ванной была в подозрительных пятнах, а вход в номер перекрывала тележка горничной с весьма внушительной горой мусора сверху. Через пол часа после звонка на ресепшен тапочки нам принесли, мы обратили внимание девушки из персонала на все безобразие, что происходило в номере и попросили убраться нормально на следующий день, так как было уже поздно. Как стало ясно далее, на улучшение ситуации расчитывать не стоило. В первый день они собрали волосы, крошки и оттерли некоторые пятна, но замусоленные стены, жирная кухня, грязные углы и наигрязнейшая терраса никуда не делись. Впрочем как и тележка горничной, припаркованная у нашей двери. На третий день нам только сменили полотенца и забрали мусор, да и то, после нашего звонка на ресепшен, хотя уходя из номера утром, мы встретили горничную у соседнего номера, сообщили, что уходим, повесили табличку с просьбой убрать номер, но до вечера она до нас так и не добралась. В общем, покупка чистящих средств в супермаркете по соседству позволила перетерпеть эти три дня даже с комфортом, так как нижайший уровень уборки(или его отсутствие) были единственным явным минусом, но большим. Хотя мало кому захочется развлекаться с тряпкой и дезинфицирующими средствами в отпуске, в отеле со словами Royal Level в названии. Для меня это первый такой опыт и, надеюсь, его не придется повторить,но если вы совсем не брезгливы , не планируете активно пользоваться номером и боитесь заскучать без Domestos , то можете смело сюда ехать, так как в остальном место красивое, комфортное с отличным рестораном. А менеджерам, которые рассылают письма в ответ на анкету "что вам понравилось или не понравилось в нашем отеле" , не обвинять в наличии стеснительности, что не позволила обратиться на ресепшен за уборкой и стала причиной ее отсутствия, а занятся этой самой уборкой , чтобы этого не пришлось делать клиентам!

    elcastillorrpp, Guest Relations Manager в Barcelo Castillo Royal Level, ответил(а) на этот отзыв
     Dear guest, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló Castillo Royal Level. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future ocasion please do not hesitate to contact our réception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards, Denise Esposito Royal Level Service Manager

    Round Indicators
    LyubomyrM Львов, Украина. 06/28/2017 Семья

    “В этом отеле брать - только Royal Level”

    Royal Level - это премиум левел отеля Barcelo Castillo Beach Resort. Тоесть, есть вариант Обычный и Премиум. Никому не советую брать Обычный вариант отдыха в этом отеле. Грязно, неуютно, людно. Не смотря на все это, этот отель - один из лучших на этом пляже

    elcastillorrpp, General Manager в Barcelo Castillo Royal Level, ответил(а) на этот отзыв
     Dear Guest, We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Barceló Castillo Beach Resort hotel and apologise if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Thorough cleaning is an absolute must for Barceló and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in our hotels, for future occasions we strongly encourage you to contact our reception in the event of finding any area of uncleanliness , this will give us an opportunity to bring your remarks to the attention of our housekeeping management. We are glad to read that you really enjoyed our unbeatable location in the front of the beach. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards, Alirio Pérez General Manager

    ОЦЕНКА

    Round Indicators

    • декабрь 2 2018
    • Sevenoaks, Великобритания
    • Пара

    kesny

    “Wonderful Holiday - Top Class ”


    This is most prosblbly going to sound too good to be true, however Barcelo Castillo Royal Level is just perfection. Where do I start.. Reception - very well received, nice welcome and introduction to the resort. Rooms - definitely ask ahead for Block 4 and here’s why. You have s private pool area which overlooks the sea and is quite secluded with wonderful beds and the best Pool Barman you could ever ask for. Juan (Johnny) is the most thoughtful, friendly and best customer service we have ever experienced. He looks after you well and his drink making is spot on. Block four means that you are also very close to the marina front and all the eateries, bars, exclusive to royal restaurant. The location of block four is the best choice for ease of movement to each part of the resort. The Rooms - amazing! Stylish, beautifully decorated, most comfortable bed ever, contemporary bathrooms and all the amenities you could ask for. A luxury home from home. We stayed in 4021 - just awesome room with a three tier private terrace. Dining - Royal Level All inclusive is unrivalled. Choose whatever you wish off menu in two restaurants where food was outstanding. Delicious, cooked to perfection, and presented expertly. The exclusive royal level restaurant overlooking the marina is semi buffet, but one done extremely well. Breakfast had freshly squeezed orange juice, choose your eggs station cooked to order and every other possible breakfast fare you could want. Dinner was equally superb - cooked to order meats and fish and a wonderful selection of dishes that changed daily and were just delicious. And I’m a foodie. What’s good is on Premium AI you get to choose a bottle of wine from the menu with your dinner. Drinks - nightcaps in the El Faro bar were a special end to each evening in a stylish setting. Only caveat - tell them if you don’t want your drink too strong. And it’s all premium brand drinks too. General - superbly located for wanders along the ocean front, a stride away from a local shop/restaurant complex, and the local market is a five min stroll. The actual locale right on the beach front of this hotel adds to the loveliness of all it offers. If you are toying with All Includive or not - it more than pays for itself. And book directly with hotel to receive a 5% voucher that you get to spend while you’re there. We went to the a la carte restaurant and had a wonderful dinner with Fizz for free on it! I’ve just booked to return in January it’s that good!


    elcastillorrpp, Guest Relations Manager в Barcelo Castillo Royal Level, ответил(а) на этот отзыв
    Dear Kensy, Thank you very much with all our heart for writing this detailed opinion, for us and for the future guests is fantastic that you write us such detailed comments. We will be able to know what was you like the most and what things we can improve! We are really pleased to know that you have been able to enjoy your stay 100% because everything has been good and we are proud to know that we have fulfilled our main goal which is "offering the best service to our clients so they return home with great memories of Barceló Royal Level " I will personally tell John how grateful you are for his service. We look forward to seeing you again in January. If you have any questions, do not hesitate to contact us directly. Greetings and have the happiest Christmas! See you next year! Best regards, Laura Hernández Galindo Royal Level Service Manager

    ОЦЕНКА

    Round Indicators

    • ноябрь 28 2018
    • Пара

    Elizabeth C

    “My Favourite Place”


    Brilliant Service. Great Room. Friendly Staff. Great location. Stayed here on several occasions and have never been disappointed. Would recommend this to all. Travel time from airport about ten minutes. Great places to visit around the island centrally located for all atractions. Car Hire very reasonably priced.


    elcastillorrpp, Guest Relations Manager в Barcelo Castillo Royal Level, ответил(а) на этот отзыв
    Dear Elizabeth, when we think of an ideal experience for our guests we like to think of all your lovely comments, thank you for sharing them! It makes us proud knowing we managed to express at our best our commitment to a great customer service and we are happy to read you enjoyed our unbeatable location and surroundings. We trust we will have the chance to welcoming you back very soon. With kind regards, Laura Sacchi Royal Level Service Manager

    ОЦЕНКА

    Round Indicators

    • ноябрь 28 2018
    • Newbury

    John0197

    “Great facillities, great service”


    This hotel has just about everything, although the so called "Royal Level" is probably not best suited for families with young kids. The service was excellent and although there was a mix up with the room I had booked it was sorted out by the next day and after that everything went smoothly. Great location within the marina complex and yet an easy walk into town if you want more shops


    elcastillorrpp, Guest Relations Manager в Barcelo Castillo Royal Level, ответил(а) на этот отзыв
    Dear John, thank you for taking the time to share your recent experience with us. We are glad to read you liked our location and facilities, the marina truly creates a comfortable and relaxing atmosphere! We understand your preference for an adults only site however being a family resort we welcome couples as well as family always striving to provide an exclusive and classy ambience and we hope you did enjoy it. We are also glad to know we have managed to solve the issue with your accommodation promptly and efficiently and that this allowed you to have an overall memorable holiday. We all very much look forward to your next visit. With kind regards, Laura Sacchi Royal Level Service Manager

    ОЦЕНКА

    Round Indicators

    • март 7 2018
    • Пара

    Ксения Б

    “Очень грязно”


    Мы отдыхали в этом отеле в конце января три дня. Забронировали через официальный сайт, после крайне положительного опыта в другом отеле сети Barcelo'. Впечатления остались скорее отрицательные, не все было так плохо, но не возвращаться , не советовать этот отель не станем. Сама структура расположена просто идеально, на территории или рядом есть все что нужно: рестораны, бары, парковка, супермаркет. Мы ходили на ужины и завтраки только в ресторан Al Anca', так как там нам очень понравилось, хотя был на выбор и другой ресторан. В Al Anca'за три дня ни разу не повторялись блюда, все было свежее и вкусное, персонал замечательный, интерьер интересный, а живая музыка была просто отличным дополнением ко всему этому. Подогреваемый бассейн, был не очень крупным, но и не совсем маленьким, как казалось по фото, проблем с лежаками не возникало. Сам номер был большим, но не комфортным и желания проводить там много время не было, в том числе потому что было уж очень грязно. Когда мы только заехали, думали, что номер не был полностью готов , там не было тапочек, пол был усеян волосами и пылью, кухня и стол покрыты крошками и жирными пятнами, сантехника в ванной была в подозрительных пятнах, а вход в номер перекрывала тележка горничной с весьма внушительной горой мусора сверху. Через пол часа после звонка на ресепшен тапочки нам принесли, мы обратили внимание девушки из персонала на все безобразие, что происходило в номере и попросили убраться нормально на следующий день, так как было уже поздно. Как стало ясно далее, на улучшение ситуации расчитывать не стоило. В первый день они собрали волосы, крошки и оттерли некоторые пятна, но замусоленные стены, жирная кухня, грязные углы и наигрязнейшая терраса никуда не делись. Впрочем как и тележка горничной, припаркованная у нашей двери. На третий день нам только сменили полотенца и забрали мусор, да и то, после нашего звонка на ресепшен, хотя уходя из номера утром, мы встретили горничную у соседнего номера, сообщили, что уходим, повесили табличку с просьбой убрать номер, но до вечера она до нас так и не добралась. В общем, покупка чистящих средств в супермаркете по соседству позволила перетерпеть эти три дня даже с комфортом, так как нижайший уровень уборки(или его отсутствие) были единственным явным минусом, но большим. Хотя мало кому захочется развлекаться с тряпкой и дезинфицирующими средствами в отпуске, в отеле со словами Royal Level в названии. Для меня это первый такой опыт и, надеюсь, его не придется повторить,но если вы совсем не брезгливы , не планируете активно пользоваться номером и боитесь заскучать без Domestos , то можете смело сюда ехать, так как в остальном место красивое, комфортное с отличным рестораном. А менеджерам, которые рассылают письма в ответ на анкету "что вам понравилось или не понравилось в нашем отеле" , не обвинять в наличии стеснительности, что не позволила обратиться на ресепшен за уборкой и стала причиной ее отсутствия, а занятся этой самой уборкой , чтобы этого не пришлось делать клиентам!


    elcastillorrpp, Guest Relations Manager в Barcelo Castillo Royal Level, ответил(а) на этот отзыв
    Dear guest, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló Castillo Royal Level. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future ocasion please do not hesitate to contact our réception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards, Denise Esposito Royal Level Service Manager

    ОЦЕНКА

    Round Indicators

    • июнь 28 2017
    • Львов, Украина
    • Семья

    LyubomyrM

    “В этом отеле брать - только Royal Level”


    Royal Level - это премиум левел отеля Barcelo Castillo Beach Resort. Тоесть, есть вариант Обычный и Премиум. Никому не советую брать Обычный вариант отдыха в этом отеле. Грязно, неуютно, людно. Не смотря на все это, этот отель - один из лучших на этом пляже


    elcastillorrpp, General Manager в Barcelo Castillo Royal Level, ответил(а) на этот отзыв
    Dear Guest, We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Barceló Castillo Beach Resort hotel and apologise if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Thorough cleaning is an absolute must for Barceló and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in our hotels, for future occasions we strongly encourage you to contact our reception in the event of finding any area of uncleanliness , this will give us an opportunity to bring your remarks to the attention of our housekeeping management. We are glad to read that you really enjoyed our unbeatable location in the front of the beach. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards, Alirio Pérez General Manager

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