Окрестности отеля  Barceló Castillo Club Premium
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Карта и расположение

Avenida del Castillo, s/n   35610 Caleta de Fuste, Antigua (Fuerteventura) , Islas Canarias   España  


Places of Interest

7 км Фуэртевентура

250 м Пляж Эль-Кастильо

192 м Замок Буэнавентура

3 км Поле для гольфа Salinas de Antigua

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Prizes and awards

Отзывы клиентов

Лучшие эксперты — сами туристы.

Barceló Castillo Royal Level

4.5/5 Round Indicators
| 1024 Отзывы

ОБЩАЯ ОЦЕНКА

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ПОДРОБНАЯ ОЦЕНКА

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Соотношение цены и качества

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Местоположение

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Качество сна

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Чистота

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Услуги


Отзывы

Великолепно

65% Complete

675

Очень хорошо

23% Complete

241

Достаточно хорошо

7% Complete

75

Плохо

2% Complete

21

Очень плохо

1% Complete

12

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    Round Indicators
    Grimasons Portadown, Великобритания. 10/21/2018

    “Fantastic Hotel, Fantastic Resort, Fantastic Value!”

    This was our second stay at this hotel in the last 10 months and it was every bit as good if not better than our first stay! I travelled with my wife and 7 year old son and stayed in a one bedroom apartment, half board which was perfect for our needs, The quality of the food and variety within the buffet restaurant is brilliant - along with the excellent service by the waiting staff. The rooms are clean and spacious with maid service and towels changed every day. The reception staff are extremely helpful and even booked us on a trip to the water park in Corralejo from start to finish with the minimum of fuss - a really nice touch! The pools at the resort are brilliant especially the heated "kids pool" near the Barcy Club - a great addition when travelling out of season. The entertainment at night within the theatre was again of a very high quality and the staff work extremely hard to provide a fantastic show. There is wi-fi coverage at the resort but it can be a hit or a miss outwith the main reception and pool areas - I appreciate this depends on bandwith availability and user load but a couple of extenders might improve the coverage? The bars and general areas around the marina make this resort particularly attractive, especially in the evening, and make this resort, in my opinion, a 4* plus resort that is in keeping with the usual Barcelo experience. If you are going to Fuerteventura on holiday, my recommendation is to always consider this resort first.
    Round Indicators
    prich73421 cheshire. 10/20/2018 Семья

    “Great break for the family”

    Last minute decision to book a holiday and we’ve had a great time. Probably have been a little harsh only giving 4 stars. Pros: Great location close to the airport and only 14 euros by taxi. Staff were universally fantastic particularly Juan at the pool bar Very clean and rooms beautifully kept for us Beautiful beach, marina and pool at the Royal level Safe for our kids Food mainly good particularly the breakfast and evening buffet. Would also recommend the A La Carte option as-well. Hot tub was a bonus for an early evening dip Negative: Very minor really but the lunch options were a little poor Condition of the non-royal level pools needs looking at in places
    Round Indicators
    mls17892 10/20/2018 Пара

    “Not very royal !”

    I’ve just returned from a one week holiday to the Barcelo Castillo Royal Level Hotel with my partner and let’s just say it was far from the royal level we were expecting.After reading many great reviews on the royal level we decided upon check in to upgrade, I requested block 4 which was worth doing after seeing the location of block 5.During our royal check in we were given some general information on where everything was within the hotel which was helpful however we were told that to eat dinner in the royal level restaurant long trousers for men were required. My partner didn’t bring any long trousers so we went out to buy some the following day however the local shops didn’t sell any long trousers so that meant we couldn’t eat dinner in the royal level restaurant which was annoying and frustrating!The royal level room was very basic , i didn’t like the fact that we had two single beds pushed together. We ate breakfast in the royal level buffet which was good however the service I thought was very poor only 2 times did a member of staff approach us and ask if we wanted a drink. I saw everyone else greeted upon arriving and being asked and brought out a drink of tea and coffee. I was quite frustrated as it was almost like they were ignoring us until it came to take out plates away then they’d be straight over which i felt was rude as soon as you’d put your knife and folk downThe pool area was nice however another frustrating point was that there were non royal guests using the pool and sun beds and the majority of the time it would be families with children meaning there was lots of noise and splashing around. I think this should be monitored as it’s not fair for the guests that have paid extra. Lunch time we ate in the buffet restaurant the majority of the time there was no one there at the front of the desk upon entering so we just walked in. A couple of times i was very embarrassed as a member of staff would approach us abruptly whilst we were getting our food and asking for our room number infornt it the other guests, i was really embarrassed. The food in the buffet is limited and was alway cold. Also no one told us until later in our stay that there was a section in the buffet for royal guests. A lot of details that need addressing i feel.
    Round Indicators
    Ксения Б 03/07/2018 Пара

    “Очень грязно”

    Мы отдыхали в этом отеле в конце января три дня. Забронировали через официальный сайт, после крайне положительного опыта в другом отеле сети Barcelo'. Впечатления остались скорее отрицательные, не все было так плохо, но не возвращаться , не советовать этот отель не станем. Сама структура расположена просто идеально, на территории или рядом есть все что нужно: рестораны, бары, парковка, супермаркет. Мы ходили на ужины и завтраки только в ресторан Al Anca', так как там нам очень понравилось, хотя был на выбор и другой ресторан. В Al Anca'за три дня ни разу не повторялись блюда, все было свежее и вкусное, персонал замечательный, интерьер интересный, а живая музыка была просто отличным дополнением ко всему этому. Подогреваемый бассейн, был не очень крупным, но и не совсем маленьким, как казалось по фото, проблем с лежаками не возникало. Сам номер был большим, но не комфортным и желания проводить там много время не было, в том числе потому что было уж очень грязно. Когда мы только заехали, думали, что номер не был полностью готов , там не было тапочек, пол был усеян волосами и пылью, кухня и стол покрыты крошками и жирными пятнами, сантехника в ванной была в подозрительных пятнах, а вход в номер перекрывала тележка горничной с весьма внушительной горой мусора сверху. Через пол часа после звонка на ресепшен тапочки нам принесли, мы обратили внимание девушки из персонала на все безобразие, что происходило в номере и попросили убраться нормально на следующий день, так как было уже поздно. Как стало ясно далее, на улучшение ситуации расчитывать не стоило. В первый день они собрали волосы, крошки и оттерли некоторые пятна, но замусоленные стены, жирная кухня, грязные углы и наигрязнейшая терраса никуда не делись. Впрочем как и тележка горничной, припаркованная у нашей двери. На третий день нам только сменили полотенца и забрали мусор, да и то, после нашего звонка на ресепшен, хотя уходя из номера утром, мы встретили горничную у соседнего номера, сообщили, что уходим, повесили табличку с просьбой убрать номер, но до вечера она до нас так и не добралась. В общем, покупка чистящих средств в супермаркете по соседству позволила перетерпеть эти три дня даже с комфортом, так как нижайший уровень уборки(или его отсутствие) были единственным явным минусом, но большим. Хотя мало кому захочется развлекаться с тряпкой и дезинфицирующими средствами в отпуске, в отеле со словами Royal Level в названии. Для меня это первый такой опыт и, надеюсь, его не придется повторить,но если вы совсем не брезгливы , не планируете активно пользоваться номером и боитесь заскучать без Domestos , то можете смело сюда ехать, так как в остальном место красивое, комфортное с отличным рестораном. А менеджерам, которые рассылают письма в ответ на анкету "что вам понравилось или не понравилось в нашем отеле" , не обвинять в наличии стеснительности, что не позволила обратиться на ресепшен за уборкой и стала причиной ее отсутствия, а занятся этой самой уборкой , чтобы этого не пришлось делать клиентам!

    elcastillorrpp, Guest Relations Manager в Barcelo Castillo Royal Level, ответил(а) на этот отзыв
     Dear guest, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló Castillo Royal Level. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future ocasion please do not hesitate to contact our réception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards, Denise Esposito Royal Level Service Manager

    Round Indicators
    Lyubomyr M 06/28/2017 Семья

    “В этом отеле брать - только Royal Level”

    Royal Level - это премиум левел отеля Barcelo Castillo Beach Resort. Тоесть, есть вариант Обычный и Премиум. Никому не советую брать Обычный вариант отдыха в этом отеле. Грязно, неуютно, людно. Не смотря на все это, этот отель - один из лучших на этом пляже

    elcastillorrpp, General Manager в Barcelo Castillo Royal Level, ответил(а) на этот отзыв
     Dear Guest, We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Barceló Castillo Beach Resort hotel and apologise if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Thorough cleaning is an absolute must for Barceló and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in our hotels, for future occasions we strongly encourage you to contact our reception in the event of finding any area of uncleanliness , this will give us an opportunity to bring your remarks to the attention of our housekeeping management. We are glad to read that you really enjoyed our unbeatable location in the front of the beach. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards, Alirio Pérez General Manager

    ОЦЕНКА

    Round Indicators

    • октябрь 21 2018
    • Portadown, Великобритания

    Grimasons

    “Fantastic Hotel, Fantastic Resort, Fantastic Value!”


    This was our second stay at this hotel in the last 10 months and it was every bit as good if not better than our first stay! I travelled with my wife and 7 year old son and stayed in a one bedroom apartment, half board which was perfect for our needs, The quality of the food and variety within the buffet restaurant is brilliant - along with the excellent service by the waiting staff. The rooms are clean and spacious with maid service and towels changed every day. The reception staff are extremely helpful and even booked us on a trip to the water park in Corralejo from start to finish with the minimum of fuss - a really nice touch! The pools at the resort are brilliant especially the heated "kids pool" near the Barcy Club - a great addition when travelling out of season. The entertainment at night within the theatre was again of a very high quality and the staff work extremely hard to provide a fantastic show. There is wi-fi coverage at the resort but it can be a hit or a miss outwith the main reception and pool areas - I appreciate this depends on bandwith availability and user load but a couple of extenders might improve the coverage? The bars and general areas around the marina make this resort particularly attractive, especially in the evening, and make this resort, in my opinion, a 4* plus resort that is in keeping with the usual Barcelo experience. If you are going to Fuerteventura on holiday, my recommendation is to always consider this resort first.


    ОЦЕНКА

    Round Indicators

    • октябрь 20 2018
    • cheshire
    • Семья

    prich73421

    “Great break for the family”


    Last minute decision to book a holiday and we’ve had a great time. Probably have been a little harsh only giving 4 stars. Pros: Great location close to the airport and only 14 euros by taxi. Staff were universally fantastic particularly Juan at the pool bar Very clean and rooms beautifully kept for us Beautiful beach, marina and pool at the Royal level Safe for our kids Food mainly good particularly the breakfast and evening buffet. Would also recommend the A La Carte option as-well. Hot tub was a bonus for an early evening dip Negative: Very minor really but the lunch options were a little poor Condition of the non-royal level pools needs looking at in places


    ОЦЕНКА

    Round Indicators

    • октябрь 20 2018
    • Пара

    mls17892

    “Not very royal !”


    I’ve just returned from a one week holiday to the Barcelo Castillo Royal Level Hotel with my partner and let’s just say it was far from the royal level we were expecting.After reading many great reviews on the royal level we decided upon check in to upgrade, I requested block 4 which was worth doing after seeing the location of block 5.During our royal check in we were given some general information on where everything was within the hotel which was helpful however we were told that to eat dinner in the royal level restaurant long trousers for men were required. My partner didn’t bring any long trousers so we went out to buy some the following day however the local shops didn’t sell any long trousers so that meant we couldn’t eat dinner in the royal level restaurant which was annoying and frustrating!The royal level room was very basic , i didn’t like the fact that we had two single beds pushed together. We ate breakfast in the royal level buffet which was good however the service I thought was very poor only 2 times did a member of staff approach us and ask if we wanted a drink. I saw everyone else greeted upon arriving and being asked and brought out a drink of tea and coffee. I was quite frustrated as it was almost like they were ignoring us until it came to take out plates away then they’d be straight over which i felt was rude as soon as you’d put your knife and folk downThe pool area was nice however another frustrating point was that there were non royal guests using the pool and sun beds and the majority of the time it would be families with children meaning there was lots of noise and splashing around. I think this should be monitored as it’s not fair for the guests that have paid extra. Lunch time we ate in the buffet restaurant the majority of the time there was no one there at the front of the desk upon entering so we just walked in. A couple of times i was very embarrassed as a member of staff would approach us abruptly whilst we were getting our food and asking for our room number infornt it the other guests, i was really embarrassed. The food in the buffet is limited and was alway cold. Also no one told us until later in our stay that there was a section in the buffet for royal guests. A lot of details that need addressing i feel.


    ОЦЕНКА

    Round Indicators

    • март 7 2018
    • Пара

    Ксения Б

    “Очень грязно”


    Мы отдыхали в этом отеле в конце января три дня. Забронировали через официальный сайт, после крайне положительного опыта в другом отеле сети Barcelo'. Впечатления остались скорее отрицательные, не все было так плохо, но не возвращаться , не советовать этот отель не станем. Сама структура расположена просто идеально, на территории или рядом есть все что нужно: рестораны, бары, парковка, супермаркет. Мы ходили на ужины и завтраки только в ресторан Al Anca', так как там нам очень понравилось, хотя был на выбор и другой ресторан. В Al Anca'за три дня ни разу не повторялись блюда, все было свежее и вкусное, персонал замечательный, интерьер интересный, а живая музыка была просто отличным дополнением ко всему этому. Подогреваемый бассейн, был не очень крупным, но и не совсем маленьким, как казалось по фото, проблем с лежаками не возникало. Сам номер был большим, но не комфортным и желания проводить там много время не было, в том числе потому что было уж очень грязно. Когда мы только заехали, думали, что номер не был полностью готов , там не было тапочек, пол был усеян волосами и пылью, кухня и стол покрыты крошками и жирными пятнами, сантехника в ванной была в подозрительных пятнах, а вход в номер перекрывала тележка горничной с весьма внушительной горой мусора сверху. Через пол часа после звонка на ресепшен тапочки нам принесли, мы обратили внимание девушки из персонала на все безобразие, что происходило в номере и попросили убраться нормально на следующий день, так как было уже поздно. Как стало ясно далее, на улучшение ситуации расчитывать не стоило. В первый день они собрали волосы, крошки и оттерли некоторые пятна, но замусоленные стены, жирная кухня, грязные углы и наигрязнейшая терраса никуда не делись. Впрочем как и тележка горничной, припаркованная у нашей двери. На третий день нам только сменили полотенца и забрали мусор, да и то, после нашего звонка на ресепшен, хотя уходя из номера утром, мы встретили горничную у соседнего номера, сообщили, что уходим, повесили табличку с просьбой убрать номер, но до вечера она до нас так и не добралась. В общем, покупка чистящих средств в супермаркете по соседству позволила перетерпеть эти три дня даже с комфортом, так как нижайший уровень уборки(или его отсутствие) были единственным явным минусом, но большим. Хотя мало кому захочется развлекаться с тряпкой и дезинфицирующими средствами в отпуске, в отеле со словами Royal Level в названии. Для меня это первый такой опыт и, надеюсь, его не придется повторить,но если вы совсем не брезгливы , не планируете активно пользоваться номером и боитесь заскучать без Domestos , то можете смело сюда ехать, так как в остальном место красивое, комфортное с отличным рестораном. А менеджерам, которые рассылают письма в ответ на анкету "что вам понравилось или не понравилось в нашем отеле" , не обвинять в наличии стеснительности, что не позволила обратиться на ресепшен за уборкой и стала причиной ее отсутствия, а занятся этой самой уборкой , чтобы этого не пришлось делать клиентам!


    elcastillorrpp, Guest Relations Manager в Barcelo Castillo Royal Level, ответил(а) на этот отзыв
    Dear guest, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló Castillo Royal Level. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future ocasion please do not hesitate to contact our réception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards, Denise Esposito Royal Level Service Manager

    ОЦЕНКА

    Round Indicators

    • июнь 28 2017
    • Семья

    Lyubomyr M

    “В этом отеле брать - только Royal Level”


    Royal Level - это премиум левел отеля Barcelo Castillo Beach Resort. Тоесть, есть вариант Обычный и Премиум. Никому не советую брать Обычный вариант отдыха в этом отеле. Грязно, неуютно, людно. Не смотря на все это, этот отель - один из лучших на этом пляже


    elcastillorrpp, General Manager в Barcelo Castillo Royal Level, ответил(а) на этот отзыв
    Dear Guest, We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Barceló Castillo Beach Resort hotel and apologise if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Thorough cleaning is an absolute must for Barceló and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in our hotels, for future occasions we strongly encourage you to contact our reception in the event of finding any area of uncleanliness , this will give us an opportunity to bring your remarks to the attention of our housekeeping management. We are glad to read that you really enjoyed our unbeatable location in the front of the beach. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards, Alirio Pérez General Manager

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