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Ресепшн отеля Barceló Occidental Grand Cozumel Resort
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Карта и расположение

Carretera Costera Sur Km 16.6   77600 San Francisco , Palancar   Cozumel  


Достопримечательности

19,8 км Международный аэропорт Косумель

250 м Пляж

Premios y Reconocimientos

Prizes and awards

Отзывы клиентов

Лучшие эксперты — сами туристы.

Royal Level at Occidental Cozumel

4.5/5 Round Indicators
| 419 Отзывы

ОБЩАЯ ОЦЕНКА

Round Indicators

ПОДРОБНАЯ ОЦЕНКА

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Соотношение цены и качества

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Местоположение

Round Indicators

Качество сна

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Номера

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Чистота

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Услуги


Отзывы

Великолепно

58% Complete

244

Очень хорошо

27% Complete

115

Достаточно хорошо

6% Complete

26

Плохо

3% Complete

14

Очень плохо

4% Complete

20

Отсортировать по

Упорядочить

    Round Indicators
    jakewO6814ZZ 12/27/2019 Семья

    “Amazing”

    Great people, great food, great drinks. Staff always nice and hospitable, as well as great restaurants and staff. I would come again. Sonora restaurant staff so great! Our kids have cleaned their plates at every meal and this rarely happens.
    Round Indicators
    ronkoplus Madison,WI. 12/22/2019

    “The Royal Level offers a concierge experience.”

    What stands out about the Royal Level is the wonderful staff in the office, taking care of everyday requests or any possible problems. There is a separate convenient restaurant for Royal Level guests, also.
    Round Indicators
    KathrynC1514 Сан-Паулу. 12/11/2019

    “The Best”

    Beautiful, quaint, great service, amazing landscape. Loved every space inside and out. This is the place if you want sandy feet and salty kisses. All their restaurants have tasty food, nice sittings, gracefully served.
    Round Indicators
    Manor-1111 12/01/2019

    “Fantastic Family Time”

    Thank you Margarita, Emma and Jailene for making it so comfortable for all of us and providing such a wonderful experience during out stay.....Royal Level at Occidental Cozumel offered a great beach front, ambiance and service, above all very friendly team & reception which made it so relaxing and enjoyable for all of us ! Manor
    Round Indicators
    ambere1981 10/30/2019

    “Excellent Vacation”

    Everything was wonderful about our trip. I would highly recommend the Royal Level. Our check in was easy and Juilene was very helpful. We had a problem with our transportation to the hotel which I booked through Olympus Tours. We were suppose to have a private transfer which I paid $110 for but we were put on a shuttle with others that paid $7. We were told we would have to wait an hour for our private transfer. We decided to go ahead and go with the shuttle. When I tried to contact them I did not get an answer. I decided to go talk to the Royal Level manager Esbeidi and she was incredibly helpful. She had trouble getting a hold of them too and tried around until she was able to contact someone. She went out of her way to be exceptional. Of coarse this all had nothing to do with the hotel but Esbeidi still found a way to fix the problem for me. All the restaurants were very good and the service was exceptional. The only thing I did not like was that you had to have reservations for all of the restaurants. It made our trip stressful for me. Normally I like being somewhere on time but in this case It was not pleasant for me. The Royal Level restaurant we had to have reservations for dinner and I didn't think it was necessary because every time we went there was hardly anyone there. Also this resort does not serve alcohol until noon which I found really weird. I don't normally drink before noon but on occasion I like to have the option especially on vacation. We met a lot of wonderful people on our trip and if we come back to Cozumel we will definitely consider staying at The Occidental

    GabrielaGaeta, Gerente в Royal Level at Occidental Cozumel, ответил(а) на этот отзыв
     We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    ОЦЕНКА

    Round Indicators

    • декабрь 27 2019
    • Семья

    jakewO6814ZZ

    “Amazing”


    Great people, great food, great drinks. Staff always nice and hospitable, as well as great restaurants and staff. I would come again. Sonora restaurant staff so great! Our kids have cleaned their plates at every meal and this rarely happens.


    ОЦЕНКА

    Round Indicators

    • декабрь 22 2019
    • Madison,WI

    ronkoplus

    “The Royal Level offers a concierge experience.”


    What stands out about the Royal Level is the wonderful staff in the office, taking care of everyday requests or any possible problems. There is a separate convenient restaurant for Royal Level guests, also.


    ОЦЕНКА

    Round Indicators

    • декабрь 11 2019
    • Сан-Паулу

    KathrynC1514

    “The Best”


    Beautiful, quaint, great service, amazing landscape. Loved every space inside and out. This is the place if you want sandy feet and salty kisses. All their restaurants have tasty food, nice sittings, gracefully served.


    ОЦЕНКА

    Round Indicators

    • декабрь 1 2019

    Manor-1111

    “Fantastic Family Time”


    Thank you Margarita, Emma and Jailene for making it so comfortable for all of us and providing such a wonderful experience during out stay.....Royal Level at Occidental Cozumel offered a great beach front, ambiance and service, above all very friendly team & reception which made it so relaxing and enjoyable for all of us ! Manor


    ОЦЕНКА

    Round Indicators

    • октябрь 30 2019

    ambere1981

    “Excellent Vacation”


    Everything was wonderful about our trip. I would highly recommend the Royal Level. Our check in was easy and Juilene was very helpful. We had a problem with our transportation to the hotel which I booked through Olympus Tours. We were suppose to have a private transfer which I paid $110 for but we were put on a shuttle with others that paid $7. We were told we would have to wait an hour for our private transfer. We decided to go ahead and go with the shuttle. When I tried to contact them I did not get an answer. I decided to go talk to the Royal Level manager Esbeidi and she was incredibly helpful. She had trouble getting a hold of them too and tried around until she was able to contact someone. She went out of her way to be exceptional. Of coarse this all had nothing to do with the hotel but Esbeidi still found a way to fix the problem for me. All the restaurants were very good and the service was exceptional. The only thing I did not like was that you had to have reservations for all of the restaurants. It made our trip stressful for me. Normally I like being somewhere on time but in this case It was not pleasant for me. The Royal Level restaurant we had to have reservations for dinner and I didn't think it was necessary because every time we went there was hardly anyone there. Also this resort does not serve alcohol until noon which I found really weird. I don't normally drink before noon but on occasion I like to have the option especially on vacation. We met a lot of wonderful people on our trip and if we come back to Cozumel we will definitely consider staying at The Occidental


    GabrielaGaeta, Gerente в Royal Level at Occidental Cozumel, ответил(а) на этот отзыв
    We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

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