Ресепшн отеля Barceló Occidental Grand Cozumel Resort
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Carretera Costera Sur Km 16.6   77600 San Francisco , Palancar   Cozumel  


Достопримечательности

19,8 км Международный аэропорт Косумель

250 м Пляж

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Лучшие эксперты — сами туристы.

Royal Level at Occidental Cozumel

4.0/5 Round Indicators
| 376 Отзывы

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Соотношение цены и качества

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Отзывы

Великолепно

54% Complete

205

Очень хорошо

29% Complete

111

Достаточно хорошо

6% Complete

26

Плохо

3% Complete

14

Очень плохо

5% Complete

20

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    Round Indicators
    MGT1947 West Salem, Висконсин. 03/24/2019 Пара

    “Royal Club Week”

    We just came back from a week at the Royal Club at the Occidental Cozumel. This was our sixth visit there and enjoyed a lovely stay. Barcelo, 5he new owners have made improvements to the grounds, the rooms and the food.....all of which were greatly appreciated. We enjoyed the people working at the resort, several of whom have been there as long as we have been going. Some highlights..... 😍 La Caretta....the Riyal Club restaurant. The food was better, the service was outstanding. We especially appreciated Carlos and Thomas....and the coffee flambé! 😍The pool in the Royal Club. A welcome refuge after a day of snorkeling. 😍 A surprise gift of champagne and sweet treats one evening. 😍 The grounds...beautifully maintained! 😍 Both Los Olivos and Sonora restaurants....we enjoyed good meals in both and were especially impressed with the steaks...the best we have had in Mexico, ever! The food in The Coral was uneven, but very creative. The red wine and blue cheese ice creams were delicious! 😍 The people. I have named a few above, but we also appreciated the bar tenders in the Lobby Bar, the concierges in The Royal Club and the very busy wait staff in the Beach Club. A couple of suggestions..... Keep working on the food. A varied menu in La Caretta would be greatly appreciated....what is there is good, but an alternating menu would make it even better. I know the gift shop is not run by the hotel owners, but the merchandise is very limited and a bit shabby. All in all, we had a lovely week!
    Round Indicators
    hereitcomes Billings, Нью-Йорк. 02/19/2019 Короткий отпуск с друзьями

    “It has been several years since I have been back.”

    The resort seems just like it was the last time I was here. Clean, friendly workers and mediocre food. The only place where the food is above mediocre is the Royal club restaurant. As usual, this is a good resort if you want quiet and a decent beach. And if your a diver, you can dive right from the resort. This was my 9th trip to this resort over the last 10 years.

    GabrielaGaeta, Gerente в Royal Level at Occidental Cozumel, ответил(а) на этот отзыв
     We would like to thank you for choosing our hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year.

    Round Indicators
    CaribTraveler987 02/10/2019 Пара

    “Cash Users Beware”

    We have stayed at this resort 10 times and 12 nights is our typical length of stay. This is a quiet, relaxing resort with friendly, hard working staff. The beach is nice, with plenty of fish so snorkeling is a very pleasant activity. We always tip bartenders, housekeeping and wait staff so we have money for tips, excursions, resort gift shop, etc. in the safe in our room. During our stay in January 2018 I found money missing from our room safe and I did not know the exact amount taken, less than $200. I did not report this to management. During our stay in January 2019 money was again taken from our room safe and this time I know the exact amount, two 50 dollar bills and one 20 dollar bill. This is a small amount of money and it is a shame we will not return to a fun resort as a result of the thefts. The January 2019 theft was reported to management and in a management response it stated that electronic surveillance equipment indicated no unauthorized entry to the safe. This is unfortunate because this means thefts from room safes at this quiet, relaxing and fun resort are likely to continue.

    GabrielaGaeta, Gerente в Royal Level at Occidental Cozumel, ответил(а) на этот отзыв
     We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Please do not hesitate to contact me for any future assistance, Gabriela Gaeta Guest experience Manager cozumel.guestexperience@occidentalhotels.com

    Round Indicators
    Len L White Bear Lake, Миннесота. 01/29/2019 Семья

    “Another great trip to the Occidental Royal Level”

    As always the service is great. Emma at the front desk is very helpful and fulfilled all our requests. La Carretta, the Royal Level restaurant continues to serve delicious fare. Breakfast and lunch are wonderful, especially the grilled salmon at lunch. The dinners did not measure up to previous years. I had looked forward to the seafood soup, but this year it was thin and not filled with the various seafood as it had been in past years. One shrimp and one piece of octopus was rather skimpy. The wait staff at LaCarretta continues to be friendly, courteous, and excellent. The other three restaurants, which are open to all Occidental guests, continue to serve fine food. The beef tenderloin and garlic shrimp at the Sonora were especially good. The only drawback to the Sonora was the noise level. It was very loud and not conducive to conversation. Our room was spacious and kept clean by the staff. Towels and toiletries were plentiful. Water and coffee were constantly replaced. The only fault was that the refrigerator was not restocked with drinks and snacks. In past years, I complained about the lack of quality entertainment in the evening. That has changed. The entertainment staff does a marvelous job and there was a show or live music every evening. The entertainment staff is on duty from early morning til late night and yet never seem to run out of energy. They go a long way to making the vacation experience great. The beach could use some more lounges. In order to get a seat it is necessary to get to the beach early. On most days, everything is taken by 10:00. Some have complained that the drinks are rather weak. Our family sees that as a plus in that we can consume a lot of liquid, required in the hot weather, without suffering the affects of too much alcohol. To summarize, the experience provided by the staff is fantastic. The resort may be small and the facilities somewhat outdated, but the staff makes the experience unforgettable.

    GabrielaGaeta, Gerente в Royal Level at Occidental Cozumel, ответил(а) на этот отзыв
     We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    Round Indicators
    Stephanie M Spring, Техас. 01/15/2019

    “Nice facilities in a wonderful setting”

    This was my first time at the Occidental Cozumel. I enjoyed the experience and especially appreciated the rooms, pool facilities and grounds. The food in the restaurants was fairly good but the buffet was just average and lacking variety. Drinks seemed to be watered down and varied tremendously based on what bar you used. Weather was beautiful and the staff was pleasant and helpful.

    GabrielaGaeta, Gerente в Royal Level at Occidental Cozumel, ответил(а) на этот отзыв
     We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    ОЦЕНКА

    Round Indicators

    • март 24 2019
    • West Salem, Висконсин
    • Пара

    MGT1947

    “Royal Club Week”


    We just came back from a week at the Royal Club at the Occidental Cozumel. This was our sixth visit there and enjoyed a lovely stay. Barcelo, 5he new owners have made improvements to the grounds, the rooms and the food.....all of which were greatly appreciated. We enjoyed the people working at the resort, several of whom have been there as long as we have been going. Some highlights..... 😍 La Caretta....the Riyal Club restaurant. The food was better, the service was outstanding. We especially appreciated Carlos and Thomas....and the coffee flambé! 😍The pool in the Royal Club. A welcome refuge after a day of snorkeling. 😍 A surprise gift of champagne and sweet treats one evening. 😍 The grounds...beautifully maintained! 😍 Both Los Olivos and Sonora restaurants....we enjoyed good meals in both and were especially impressed with the steaks...the best we have had in Mexico, ever! The food in The Coral was uneven, but very creative. The red wine and blue cheese ice creams were delicious! 😍 The people. I have named a few above, but we also appreciated the bar tenders in the Lobby Bar, the concierges in The Royal Club and the very busy wait staff in the Beach Club. A couple of suggestions..... Keep working on the food. A varied menu in La Caretta would be greatly appreciated....what is there is good, but an alternating menu would make it even better. I know the gift shop is not run by the hotel owners, but the merchandise is very limited and a bit shabby. All in all, we had a lovely week!


    ОЦЕНКА

    Round Indicators

    • февраль 19 2019
    • Billings, Нью-Йорк
    • Короткий отпуск с друзьями

    hereitcomes

    “It has been several years since I have been back.”


    The resort seems just like it was the last time I was here. Clean, friendly workers and mediocre food. The only place where the food is above mediocre is the Royal club restaurant. As usual, this is a good resort if you want quiet and a decent beach. And if your a diver, you can dive right from the resort. This was my 9th trip to this resort over the last 10 years.


    GabrielaGaeta, Gerente в Royal Level at Occidental Cozumel, ответил(а) на этот отзыв
    We would like to thank you for choosing our hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year.

    ОЦЕНКА

    Round Indicators

    • февраль 10 2019
    • Пара

    CaribTraveler987

    “Cash Users Beware”


    We have stayed at this resort 10 times and 12 nights is our typical length of stay. This is a quiet, relaxing resort with friendly, hard working staff. The beach is nice, with plenty of fish so snorkeling is a very pleasant activity. We always tip bartenders, housekeeping and wait staff so we have money for tips, excursions, resort gift shop, etc. in the safe in our room. During our stay in January 2018 I found money missing from our room safe and I did not know the exact amount taken, less than $200. I did not report this to management. During our stay in January 2019 money was again taken from our room safe and this time I know the exact amount, two 50 dollar bills and one 20 dollar bill. This is a small amount of money and it is a shame we will not return to a fun resort as a result of the thefts. The January 2019 theft was reported to management and in a management response it stated that electronic surveillance equipment indicated no unauthorized entry to the safe. This is unfortunate because this means thefts from room safes at this quiet, relaxing and fun resort are likely to continue.


    GabrielaGaeta, Gerente в Royal Level at Occidental Cozumel, ответил(а) на этот отзыв
    We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Please do not hesitate to contact me for any future assistance, Gabriela Gaeta Guest experience Manager cozumel.guestexperience@occidentalhotels.com

    ОЦЕНКА

    Round Indicators

    • январь 29 2019
    • White Bear Lake, Миннесота
    • Семья

    Len L

    “Another great trip to the Occidental Royal Level”


    As always the service is great. Emma at the front desk is very helpful and fulfilled all our requests. La Carretta, the Royal Level restaurant continues to serve delicious fare. Breakfast and lunch are wonderful, especially the grilled salmon at lunch. The dinners did not measure up to previous years. I had looked forward to the seafood soup, but this year it was thin and not filled with the various seafood as it had been in past years. One shrimp and one piece of octopus was rather skimpy. The wait staff at LaCarretta continues to be friendly, courteous, and excellent. The other three restaurants, which are open to all Occidental guests, continue to serve fine food. The beef tenderloin and garlic shrimp at the Sonora were especially good. The only drawback to the Sonora was the noise level. It was very loud and not conducive to conversation. Our room was spacious and kept clean by the staff. Towels and toiletries were plentiful. Water and coffee were constantly replaced. The only fault was that the refrigerator was not restocked with drinks and snacks. In past years, I complained about the lack of quality entertainment in the evening. That has changed. The entertainment staff does a marvelous job and there was a show or live music every evening. The entertainment staff is on duty from early morning til late night and yet never seem to run out of energy. They go a long way to making the vacation experience great. The beach could use some more lounges. In order to get a seat it is necessary to get to the beach early. On most days, everything is taken by 10:00. Some have complained that the drinks are rather weak. Our family sees that as a plus in that we can consume a lot of liquid, required in the hot weather, without suffering the affects of too much alcohol. To summarize, the experience provided by the staff is fantastic. The resort may be small and the facilities somewhat outdated, but the staff makes the experience unforgettable.


    GabrielaGaeta, Gerente в Royal Level at Occidental Cozumel, ответил(а) на этот отзыв
    We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    ОЦЕНКА

    Round Indicators

    • январь 15 2019
    • Spring, Техас

    Stephanie M

    “Nice facilities in a wonderful setting”


    This was my first time at the Occidental Cozumel. I enjoyed the experience and especially appreciated the rooms, pool facilities and grounds. The food in the restaurants was fairly good but the buffet was just average and lacking variety. Drinks seemed to be watered down and varied tremendously based on what bar you used. Weather was beautiful and the staff was pleasant and helpful.


    GabrielaGaeta, Gerente в Royal Level at Occidental Cozumel, ответил(а) на этот отзыв
    We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

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