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Бассейн отеля  Occidental Grand Nuevo Vallarta Resort
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Карта и расположение

Paseo de Los Cocoteros 18 Villa 8 Fracc. Náutico Turístico   63732 Nuevo Vallarta , Nayarit   México  


Places of Interest

11,5 км Международный аэропорт Лисенсиадо Густаво Диас Ордас

100 м Пляж

Premios y Reconocimientos

Prizes and awards

Отзывы клиентов

Лучшие эксперты — сами туристы.

Occidental Nuevo Vallarta

4.5/5 Round Indicators
| 5736 Отзывы

ОБЩАЯ ОЦЕНКА

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ПОДРОБНАЯ ОЦЕНКА

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Соотношение цены и качества

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Местоположение

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Качество сна

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Номера

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Чистота

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Услуги


Отзывы

Великолепно

54% Complete

3135

Очень хорошо

29% Complete

1672

Достаточно хорошо

9% Complete

518

Плохо

3% Complete

227

Очень плохо

3% Complete

184

Отсортировать по

Упорядочить

    Round Indicators
    gregc600 12/07/2019 Короткий отпуск с друзьями

    “Occidental Nueva Vallarta”

    Very relaxing resort with plenty of beach seating. It is rare to have that many trees for some shade in the hot afternoon. The pools were also nice and didn't seem too crowded. All of the staff were very friendly. We are First Club members so had great balcony and view from our 1 bedroom suite.

    BARCELOPVR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
     Dear Greg, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore. Thank you for be part from our exclusive First Club area, we also thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Nelly Sánchez Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    Rafaelher26 12/05/2019

    “Occidental Nuevo Vallarta”

    The staff is not nice, the towels in our room did not get change, the bed was not clean, every day we were at the resort our room smell like mold because the shower was leaking into our room, the inside of the shower had mold and was never cleaned, my wife and I were here for 7 days and only like 3 people in the resort were nice.

    BARCELOPVR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
     Dear Rafael, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, in relation to the incidents regarding the cleaning of your room, we would like to offer our sincere apologies as clearly we were not performing to our usual standards on this occasion, we would like to inform you that since receiving your review a meeting has been held with our entire house keeping department with your review being used as the example to guarantee nothing like this ever happens again at our hotel and we thank you for bringing them to our attention as we have taken them extremely seriously and have learned from them. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best regards Nelly Sánchez Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    327joyb Hayden, Айдахо. 12/05/2019 Пара

    “Vacation”

    Great job from all at First Club. Luis and Agustin kept up with busy days at pool and beach. Juan is always helpful in the mornings. Daniel keeps the dining area flowing. I love the smaller size of the resort and all the friendly staff.

    BARCELOPVR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
     Dear guest, Thank you for sharing your feedback on your recent holiday experience among us, your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. One more time thanks for sharing your review, it's very important for us to give you the best service and make #OccidentalMoments. Cordially Nelly Sánchez Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    LindsayDallyn Meadow Lake, Канада. 12/05/2019 Пара

    “1st Club Waiter”

    Luis Robles is such a great pool waiter. He was always there to serve us w a smile right when we ran out and got thirsty. He's got great English as well! We love this resort and other great staff members are Raul, Juan, Marissa, Admarie, Eric, Augustine, Raphael, Julio and Hector.

    BARCELOPVR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
     Dear Lindsay, It's a really pleasure to listen that we were able to match your holiday expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you for choosing Occidental Nuevo Vallarta and very much look forward to having the opportunity to serve you again in the future. Best regards! Nelly Sánchez Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    SheilaJoeyMurphy Нанаймо, Канада. 12/05/2019 Пара

    “Weekend Outdoor Wedding too late and too loud”

    I believe the rest of the hotel guests should be considered, when granting permission for a loud outdoor wedding go on until midnight. Not impressive! This was the second time we attended this hotel, and we may not return.

    BARCELOPVR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
     Dear Sheila, Although we sincerely regret your disappointment with your stay in our Occidental Nuevo Vallarta, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Cordially Nelly Sánchez Gerente General / General Manager Occidental Nuevo Vallarta

    ОЦЕНКА

    Round Indicators

    • декабрь 7 2019
    • Короткий отпуск с друзьями

    gregc600

    “Occidental Nueva Vallarta”


    Very relaxing resort with plenty of beach seating. It is rare to have that many trees for some shade in the hot afternoon. The pools were also nice and didn't seem too crowded. All of the staff were very friendly. We are First Club members so had great balcony and view from our 1 bedroom suite.


    BARCELOPVR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
    Dear Greg, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore. Thank you for be part from our exclusive First Club area, we also thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Nelly Sánchez Gerente General / General Manager Occidental Nuevo Vallarta

    ОЦЕНКА

    Round Indicators

    • декабрь 5 2019

    Rafaelher26

    “Occidental Nuevo Vallarta”


    The staff is not nice, the towels in our room did not get change, the bed was not clean, every day we were at the resort our room smell like mold because the shower was leaking into our room, the inside of the shower had mold and was never cleaned, my wife and I were here for 7 days and only like 3 people in the resort were nice.


    BARCELOPVR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
    Dear Rafael, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, in relation to the incidents regarding the cleaning of your room, we would like to offer our sincere apologies as clearly we were not performing to our usual standards on this occasion, we would like to inform you that since receiving your review a meeting has been held with our entire house keeping department with your review being used as the example to guarantee nothing like this ever happens again at our hotel and we thank you for bringing them to our attention as we have taken them extremely seriously and have learned from them. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best regards Nelly Sánchez Gerente General / General Manager Occidental Nuevo Vallarta

    ОЦЕНКА

    Round Indicators

    • декабрь 5 2019
    • Hayden, Айдахо
    • Пара

    327joyb

    “Vacation”


    Great job from all at First Club. Luis and Agustin kept up with busy days at pool and beach. Juan is always helpful in the mornings. Daniel keeps the dining area flowing. I love the smaller size of the resort and all the friendly staff.


    BARCELOPVR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
    Dear guest, Thank you for sharing your feedback on your recent holiday experience among us, your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them. One more time thanks for sharing your review, it's very important for us to give you the best service and make #OccidentalMoments. Cordially Nelly Sánchez Gerente General / General Manager Occidental Nuevo Vallarta

    ОЦЕНКА

    Round Indicators

    • декабрь 5 2019
    • Meadow Lake, Канада
    • Пара

    LindsayDallyn

    “1st Club Waiter”


    Luis Robles is such a great pool waiter. He was always there to serve us w a smile right when we ran out and got thirsty. He's got great English as well! We love this resort and other great staff members are Raul, Juan, Marissa, Admarie, Eric, Augustine, Raphael, Julio and Hector.


    BARCELOPVR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
    Dear Lindsay, It's a really pleasure to listen that we were able to match your holiday expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you for choosing Occidental Nuevo Vallarta and very much look forward to having the opportunity to serve you again in the future. Best regards! Nelly Sánchez Gerente General / General Manager Occidental Nuevo Vallarta

    ОЦЕНКА

    Round Indicators

    • декабрь 5 2019
    • Нанаймо, Канада
    • Пара

    SheilaJoeyMurphy

    “Weekend Outdoor Wedding too late and too loud”


    I believe the rest of the hotel guests should be considered, when granting permission for a loud outdoor wedding go on until midnight. Not impressive! This was the second time we attended this hotel, and we may not return.


    BARCELOPVR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
    Dear Sheila, Although we sincerely regret your disappointment with your stay in our Occidental Nuevo Vallarta, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Cordially Nelly Sánchez Gerente General / General Manager Occidental Nuevo Vallarta

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