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Бассейн отеля  Occidental Grand Nuevo Vallarta Resort
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Карта и расположение

Paseo de Los Cocoteros 18 Villa 8 Fracc. Náutico Turístico   63732 Nuevo Vallarta , Nayarit   México  


Places of Interest

11,5 км Международный аэропорт Лисенсиадо Густаво Диас Ордас

100 м Пляж

Premios y Reconocimientos

Prizes and awards

Отзывы клиентов

Лучшие эксперты — сами туристы.

Occidental Nuevo Vallarta

4.5/5 Round Indicators
| 5967 Отзывы

ОБЩАЯ ОЦЕНКА

Round Indicators

ПОДРОБНАЯ ОЦЕНКА

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Соотношение цены и качества

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Местоположение

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Качество сна

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Номера

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Чистота

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Услуги


Отзывы

Великолепно

55% Complete

3307

Очень хорошо

28% Complete

1703

Достаточно хорошо

8% Complete

532

Плохо

3% Complete

235

Очень плохо

3% Complete

190

Отсортировать по

Упорядочить

    Round Indicators
    bobp474 Мендоса, Аргентина. 01/25/2020

    “Read Carefully; Not a Good Experience”

    This is perhaps the most difficult review I have written. The one star rating reflects many facets of our experience, but let me start with the good things. The location is great: wide, clean beach that for tens of meters remains shallow and safe. You can walk along it for miles. The staff is good, as long as this does not include management, which is where I think the problems begin. Indeed, from the beginning we were tainted by our having booked the hotel through bookit.com. Within minutes of arriving at the hotel that was patently very clear. Beginning with my wife not being able to receive mybarcelo credit for the stay, which, if an isolated incident, would be understandable. The next bubble to pop in our stay, which occurred a few minutes later, was finding out that we could not get free wifi, although every hotel affinity group we know offers that (Note: my wife and I typically spend about 120 days a year in hotels, about half in different hotels; we know a bit about affinity groups and hotels.). Again, the bookit.com issue was raised. Our room, note 229, was our next dreadful experience. We could not control the temperature and it was extremely cold. They sent people to check, but nothing happened. It’s still the first day and our next discovery was that there was no hot water in the shower! We complained about the room and asked to be changed to a different one- guess what – our bookit.com booking put us in a low category and we could not be given a different room. Fortunately, after the first night we managed to get blankets, but still no hot water in the evening. After the second night, they relented and gave us a new room that was much better, but how much effort should that take. It took my wife a huge amount and constantly lessened our experience. I seriously doubt we were the first to complain about these issues. As for other parts of the experience, we found the selection of beverages to be third rate. The house wine was unpalatable. On the one occasion when we did drink it, the white was poured over a bed of ice and the red also had ice added. After that, when we wanted wine we chose Mexican wines, which were priced well. Even that, they ran out of our favorite wine the second night we asked for it. The one star clincher occurred on the last night. By then, we had come to terms with third rate drinks, gotten a new room and even had free wifi (somehow the previously stated policy had changed in the wake of my wife’s admonitions). At dinner, we met a man who had come to the resort with his family for several years. He said he would never come back again. He thought the management had changed and the experience had been diminished. With that affirmation, this is clearly not a destination I would ever recommend.
    Round Indicators
    TrailBlazer188193 Нанаймо, Канада. 01/25/2020 Семья

    “Family vacation”

    Great resort, great food, great service especially by Luis Robles. Very personable staff and everyone made us feel welcome. Only downside was the construction that is happening so the room was very noisy between 8am-6pm daily.
    Round Indicators
    nancy l Delhi, Канада. 01/24/2020

    “Great view”

    Had great view room was clean,buffets were good lots of choice ,great staff,onsite doctor was very helpful,took care of my insurance otherwise it would if cost me $250 u.s..loved the different juices you could help youself too in the lobby

    BARCELOPVR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
     Dear Nancy, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Nelly Sánchez / Gerente General

    Round Indicators
    Eugenius17 01/24/2020 Пара

    “Unforgettable experience”

    From the minute we arrived to the minute we left we were completely taken care of. Special shoutout to Erik Cerna and Fernando Garcia at the pool. Extremely personable and knew exactly when we needed another drink before we even had to ask. On top of the amazing and friendly staff, the food was fantastic- there were so many options at the buffets and the restaurants provided insanely high quality meals. They are also very accommodating and there were zero issues with my vegetarian girlfriend finding food to eat. The hotel is beautiful and there is plenty to do without going far from the resort. I recommend checking out the parasailing and the Las Marietas tour. Whether you’re in your early twenties like us or further along in life you will be super happy with your stay. Highly recommend staying here

    BARCELOPVR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
     Dear Eugene, We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Nuevo Vallarta hotel and we thank you for your kind recommendation to Tripadvisor’s readers. Thank you for your lovely comments regarding the service you received from Erick and Fernando, we will make sure to share your kind words as we know it will mean a great deal to them. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Nelly Sánchez / General Manager

    Round Indicators
    RaymondM2176 Jackson. 01/24/2020

    “January 11 -18, 2020”

    This is the 8th time visiting the Puerto Vallarta facility. Our first vacation was about 20 years ago when my daughter was 4 years old. We liked it so much we invested as a First Club member. This year I combined two years of membership to take my daughter (now 25 years old) and her husband as well. We made our reservations last July. Knowing the property (or so I thought) I made very specific requests as to our rooms. These were made through the Occidental Vacation Club. On arrival I noted some significant changes in the resort, including construction on a whole new wing which I estimate will increase capacity by 30+/- percent. While some of the amenities we enjoyed years ago: an archery range, hammocks, the original stage, were gone, the upgrade were extraordinary. Our registration at the First Club was cordial and efficient. Our room requests were granted. All in all, it was one of the best weeks I have spent at this resort. I am very impressed that time has only improved the Occidental Nueva Vallarta facility.

    BARCELOPVR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
     Dear Raymond, Firstly we would like to thank you for choosing our Occidental Nuevo Vallarta hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology. We are also very pleased to read that you found our réception team to be knowledgeable, helpful and genuinely friendly at all times. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Cordially, Nelly Sánchez / General Manager

    ОЦЕНКА

    Round Indicators

    • январь 25 2020
    • Мендоса, Аргентина

    bobp474

    “Read Carefully; Not a Good Experience”


    This is perhaps the most difficult review I have written. The one star rating reflects many facets of our experience, but let me start with the good things. The location is great: wide, clean beach that for tens of meters remains shallow and safe. You can walk along it for miles. The staff is good, as long as this does not include management, which is where I think the problems begin. Indeed, from the beginning we were tainted by our having booked the hotel through bookit.com. Within minutes of arriving at the hotel that was patently very clear. Beginning with my wife not being able to receive mybarcelo credit for the stay, which, if an isolated incident, would be understandable. The next bubble to pop in our stay, which occurred a few minutes later, was finding out that we could not get free wifi, although every hotel affinity group we know offers that (Note: my wife and I typically spend about 120 days a year in hotels, about half in different hotels; we know a bit about affinity groups and hotels.). Again, the bookit.com issue was raised. Our room, note 229, was our next dreadful experience. We could not control the temperature and it was extremely cold. They sent people to check, but nothing happened. It’s still the first day and our next discovery was that there was no hot water in the shower! We complained about the room and asked to be changed to a different one- guess what – our bookit.com booking put us in a low category and we could not be given a different room. Fortunately, after the first night we managed to get blankets, but still no hot water in the evening. After the second night, they relented and gave us a new room that was much better, but how much effort should that take. It took my wife a huge amount and constantly lessened our experience. I seriously doubt we were the first to complain about these issues. As for other parts of the experience, we found the selection of beverages to be third rate. The house wine was unpalatable. On the one occasion when we did drink it, the white was poured over a bed of ice and the red also had ice added. After that, when we wanted wine we chose Mexican wines, which were priced well. Even that, they ran out of our favorite wine the second night we asked for it. The one star clincher occurred on the last night. By then, we had come to terms with third rate drinks, gotten a new room and even had free wifi (somehow the previously stated policy had changed in the wake of my wife’s admonitions). At dinner, we met a man who had come to the resort with his family for several years. He said he would never come back again. He thought the management had changed and the experience had been diminished. With that affirmation, this is clearly not a destination I would ever recommend.


    ОЦЕНКА

    Round Indicators

    • январь 25 2020
    • Нанаймо, Канада
    • Семья

    TrailBlazer188193

    “Family vacation”


    Great resort, great food, great service especially by Luis Robles. Very personable staff and everyone made us feel welcome. Only downside was the construction that is happening so the room was very noisy between 8am-6pm daily.


    ОЦЕНКА

    Round Indicators

    • январь 24 2020
    • Delhi, Канада

    nancy l

    “Great view”


    Had great view room was clean,buffets were good lots of choice ,great staff,onsite doctor was very helpful,took care of my insurance otherwise it would if cost me $250 u.s..loved the different juices you could help youself too in the lobby


    BARCELOPVR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
    Dear Nancy, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Nelly Sánchez / Gerente General

    ОЦЕНКА

    Round Indicators

    • январь 24 2020
    • Пара

    Eugenius17

    “Unforgettable experience”


    From the minute we arrived to the minute we left we were completely taken care of. Special shoutout to Erik Cerna and Fernando Garcia at the pool. Extremely personable and knew exactly when we needed another drink before we even had to ask. On top of the amazing and friendly staff, the food was fantastic- there were so many options at the buffets and the restaurants provided insanely high quality meals. They are also very accommodating and there were zero issues with my vegetarian girlfriend finding food to eat. The hotel is beautiful and there is plenty to do without going far from the resort. I recommend checking out the parasailing and the Las Marietas tour. Whether you’re in your early twenties like us or further along in life you will be super happy with your stay. Highly recommend staying here


    BARCELOPVR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
    Dear Eugene, We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Nuevo Vallarta hotel and we thank you for your kind recommendation to Tripadvisor’s readers. Thank you for your lovely comments regarding the service you received from Erick and Fernando, we will make sure to share your kind words as we know it will mean a great deal to them. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Nelly Sánchez / General Manager

    ОЦЕНКА

    Round Indicators

    • январь 24 2020
    • Jackson

    RaymondM2176

    “January 11 -18, 2020”


    This is the 8th time visiting the Puerto Vallarta facility. Our first vacation was about 20 years ago when my daughter was 4 years old. We liked it so much we invested as a First Club member. This year I combined two years of membership to take my daughter (now 25 years old) and her husband as well. We made our reservations last July. Knowing the property (or so I thought) I made very specific requests as to our rooms. These were made through the Occidental Vacation Club. On arrival I noted some significant changes in the resort, including construction on a whole new wing which I estimate will increase capacity by 30+/- percent. While some of the amenities we enjoyed years ago: an archery range, hammocks, the original stage, were gone, the upgrade were extraordinary. Our registration at the First Club was cordial and efficient. Our room requests were granted. All in all, it was one of the best weeks I have spent at this resort. I am very impressed that time has only improved the Occidental Nueva Vallarta facility.


    BARCELOPVR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
    Dear Raymond, Firstly we would like to thank you for choosing our Occidental Nuevo Vallarta hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. Thank you for pointing out the beauty and comfort of our newly refurbished accommodations designed to make our guests' stay as comfortable as possible with design furniture and the latest technology. We are also very pleased to read that you found our réception team to be knowledgeable, helpful and genuinely friendly at all times. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Cordially, Nelly Sánchez / General Manager

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