Habitación del hotel Occidental Nuevo Vallarta Resort
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Карта и расположение

Paseo de Los Cocoteros 18 Villa 8   Fracc. Náutico Turístico 63732 , Nuevo Vallarta   Nayarit  


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11,5 км Международный аэропорт Лисенсиадо Густаво Диас Ордас

100 м Пляж

Отзывы клиентов

Лучшие эксперты — сами туристы.

Royal Level at Occidental Nuevo Vallarta

4.0/5 Round Indicators
| 4116 Отзывы

ОБЩАЯ ОЦЕНКА

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ПОДРОБНАЯ ОЦЕНКА

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Соотношение цены и качества

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Местоположение

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Качество сна

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Номера

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Чистота

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Услуги


Отзывы

Великолепно

51% Complete

2125

Очень хорошо

31% Complete

1293

Достаточно хорошо

9% Complete

405

Плохо

3% Complete

163

Очень плохо

3% Complete

130

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    Round Indicators
    avilabs 10/20/2018 Семья

    “Disappointing”

    Overall it was disappointing the moment you face reception with only 2 desks with 2 personnel only to assist. The food variety was very limited, including the restaurant options. Was expecting better quality of food and variety. Only 1 pool available unless you pay extra for the private pool!

    PachecoR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
     Dear Guest, Thank you for sharing a review of our Occidental Nuevo Vallarta hotel. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. On the other hand, we read your comments about our cuisine, mostly because we have been praised many times for quality and variety of our food and we assure you that what you described is not the norm for us. We would like to mention that our Chef is always in the best disposition to listen your constructive critics and prepare something of your liking. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Nuevo Vallarta. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    jrodri914532 10/19/2018 Семья

    “WEDDING TRIP 2018”

    EXCELLENT- Location, cleanliness, and servers. POOR - MANAGEMENTOver charged for 3 day stay only!!!!Over all food needs to be better taste, for all inclusive.Concierge area and Booking process - poor

    PachecoR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
     Dear Guest, We first would like to thank you for choosing our Occidental Nuevo Vallarta hotel for your wedding and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. Thank you for mentioning the aspects that were to your liking as the cleanliness of our facilities. On the other hand, It is with great concern that we read your comments about the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests. Please accept our sincere apologies for any inconsistency you may have experienced during your stay. It is our hope that you will give us the opportunity to better serve you in the future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    moman51515151 Joplin, Миссури. 10/17/2018 Пара

    “LIKE RETURNING HOME!”

    Just spent our 24th wedding anniversary at the Occidental. Like always, everything was perfect. Great location and people as well as the food. I truly believe that I smiled and laughed more this trip than any other vacation. I'm going to list some names of the outstanding employees but I'm sure I'll miss a bunch. You will start with Mr. Flores and his crew at the bellhop station. Great group of professionals that will take care of your needs. If you need local information, ask these guys. I like to check in with my buddy Uny at the front desk. Always up for a good laugh and also very professional. Everyone at the pool bar ran by my man Ulises. The hardest working server and my friend, Manuel Villa. Jesus Esquevel, David and Yessica all do such an outstanding job trip after trip in the food areas. And of course the entertainment crew. Extremely hard working and very positive people. Led by Vecente as well as my buddies Luigi and Jonothan. Funny funny stuff. I hope Jonathan is wearing the socks! I missed spending time with bartender Rene Garcia but we will make up for it when we return in June. One suggestion for future guest. Take time to meet these guys. They will make your trip so much more enjoyable. Also, tip a little. They work their butts off. Much better service than what we see in the states. Occidental, I understand closing one of the two buffets during the slow time but we really enjoy the main rather than the Mariachi. Maybe incorporate the two a little better. Thanks again to all of the outstanding employees and see you all in June. Lani & Anna Velasco

    PachecoR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
     Dear Lani & Anna, First of all, we would like to express our sincerest gratitude for your trust and loyalty to Occidental Nuevo Vallarta. Thank you for choosing us for such and important date for you as your 24th Anniversary. We are glad to read we were able to exceed your expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets. We will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again, we thank you for this wonderful review, it has been a pleasure for us to read. We look forward to your next visit at this your home far away from home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    Carrie S Sugar Land, Texas, United States. 10/16/2018 Пара

    “Amazing Resort at a Fair Peice”

    There is so much to love about The Ocvidental Nuevo Vallarta. We chose it based on reviews and pricing. I am not a big drinker or eater so did not want to pay a huge All inclusive fee. I did want a beautiful beachfront resort with great food. This fit the bill plus more. It offers several great restaurant choices, has lovely rooms with incredible views, and the pools are wonderful. Best of all - the staff! That are so friendly, kind, and helpful. The only complaint I have was it cost per computer to have internet in the room. However, that is such a small complaint compared to all the terrific things the The Occidental has to offer.

    PachecoR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
     Dear Carrie, First of all, we would like to thank you for sharing your wonderful comments about your recent stay at our Occidental Nuevo Vallarta with us and TripAdvisor's readers. It is great to hear we were able to exceed your expectations, especially for the variety and quality of our cuisine, our beautiful rooms and pools. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. Again, we thank you for this wonderful review, it has been a pleasure for us to read; It would honor us immensely to have the privilege to host you again at this your home far away from home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    Camper248223 10/11/2018 Пара

    “Occidental Saves Vacation Great Place to Stay”

    You get what you pay for, we started our vacation at the Pelicanos in PVR what a mistake avoid at any price! after 2 HORRIBLE days we moved to the Occidental, what a difference , Outstanding service and cleanliness, staff are very warm and welcoming, from the maid service to the pool and restaurants. Will be going back in April and September 2019

    PachecoR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
     Dear Guest, First and foremost, we would like to thank you for choosing our Occidental Nuevo Vallarta hotel for your holidays. Our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests and we are glad to know that we were able to meet your expectations. Thank you for mentioning the aspects that stood out during your stay as the cleanliness of our facilities and the kindness of our Staff. Once more, thank you for this wonderful review, we look forward to your next visit at this your home far away from home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    ОЦЕНКА

    Round Indicators

    • октябрь 20 2018
    • Семья

    avilabs

    “Disappointing”


    Overall it was disappointing the moment you face reception with only 2 desks with 2 personnel only to assist. The food variety was very limited, including the restaurant options. Was expecting better quality of food and variety. Only 1 pool available unless you pay extra for the private pool!


    PachecoR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
    Dear Guest, Thank you for sharing a review of our Occidental Nuevo Vallarta hotel. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. On the other hand, we read your comments about our cuisine, mostly because we have been praised many times for quality and variety of our food and we assure you that what you described is not the norm for us. We would like to mention that our Chef is always in the best disposition to listen your constructive critics and prepare something of your liking. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Nuevo Vallarta. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    ОЦЕНКА

    Round Indicators

    • октябрь 19 2018
    • Семья

    jrodri914532

    “WEDDING TRIP 2018”


    EXCELLENT- Location, cleanliness, and servers. POOR - MANAGEMENTOver charged for 3 day stay only!!!!Over all food needs to be better taste, for all inclusive.Concierge area and Booking process - poor


    PachecoR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
    Dear Guest, We first would like to thank you for choosing our Occidental Nuevo Vallarta hotel for your wedding and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. Thank you for mentioning the aspects that were to your liking as the cleanliness of our facilities. On the other hand, It is with great concern that we read your comments about the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests. Please accept our sincere apologies for any inconsistency you may have experienced during your stay. It is our hope that you will give us the opportunity to better serve you in the future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    ОЦЕНКА

    Round Indicators

    • октябрь 17 2018
    • Joplin, Миссури
    • Пара

    moman51515151

    “LIKE RETURNING HOME!”


    Just spent our 24th wedding anniversary at the Occidental. Like always, everything was perfect. Great location and people as well as the food. I truly believe that I smiled and laughed more this trip than any other vacation. I'm going to list some names of the outstanding employees but I'm sure I'll miss a bunch. You will start with Mr. Flores and his crew at the bellhop station. Great group of professionals that will take care of your needs. If you need local information, ask these guys. I like to check in with my buddy Uny at the front desk. Always up for a good laugh and also very professional. Everyone at the pool bar ran by my man Ulises. The hardest working server and my friend, Manuel Villa. Jesus Esquevel, David and Yessica all do such an outstanding job trip after trip in the food areas. And of course the entertainment crew. Extremely hard working and very positive people. Led by Vecente as well as my buddies Luigi and Jonothan. Funny funny stuff. I hope Jonathan is wearing the socks! I missed spending time with bartender Rene Garcia but we will make up for it when we return in June. One suggestion for future guest. Take time to meet these guys. They will make your trip so much more enjoyable. Also, tip a little. They work their butts off. Much better service than what we see in the states. Occidental, I understand closing one of the two buffets during the slow time but we really enjoy the main rather than the Mariachi. Maybe incorporate the two a little better. Thanks again to all of the outstanding employees and see you all in June. Lani & Anna Velasco


    PachecoR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
    Dear Lani & Anna, First of all, we would like to express our sincerest gratitude for your trust and loyalty to Occidental Nuevo Vallarta. Thank you for choosing us for such and important date for you as your 24th Anniversary. We are glad to read we were able to exceed your expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets. We will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again, we thank you for this wonderful review, it has been a pleasure for us to read. We look forward to your next visit at this your home far away from home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    ОЦЕНКА

    Round Indicators

    • октябрь 16 2018
    • Sugar Land, Texas, United States
    • Пара

    Carrie S

    “Amazing Resort at a Fair Peice”


    There is so much to love about The Ocvidental Nuevo Vallarta. We chose it based on reviews and pricing. I am not a big drinker or eater so did not want to pay a huge All inclusive fee. I did want a beautiful beachfront resort with great food. This fit the bill plus more. It offers several great restaurant choices, has lovely rooms with incredible views, and the pools are wonderful. Best of all - the staff! That are so friendly, kind, and helpful. The only complaint I have was it cost per computer to have internet in the room. However, that is such a small complaint compared to all the terrific things the The Occidental has to offer.


    PachecoR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
    Dear Carrie, First of all, we would like to thank you for sharing your wonderful comments about your recent stay at our Occidental Nuevo Vallarta with us and TripAdvisor's readers. It is great to hear we were able to exceed your expectations, especially for the variety and quality of our cuisine, our beautiful rooms and pools. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. Again, we thank you for this wonderful review, it has been a pleasure for us to read; It would honor us immensely to have the privilege to host you again at this your home far away from home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    ОЦЕНКА

    Round Indicators

    • октябрь 11 2018
    • Пара

    Camper248223

    “Occidental Saves Vacation Great Place to Stay”


    You get what you pay for, we started our vacation at the Pelicanos in PVR what a mistake avoid at any price! after 2 HORRIBLE days we moved to the Occidental, what a difference , Outstanding service and cleanliness, staff are very warm and welcoming, from the maid service to the pool and restaurants. Will be going back in April and September 2019


    PachecoR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
    Dear Guest, First and foremost, we would like to thank you for choosing our Occidental Nuevo Vallarta hotel for your holidays. Our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests and we are glad to know that we were able to meet your expectations. Thank you for mentioning the aspects that stood out during your stay as the cleanliness of our facilities and the kindness of our Staff. Once more, thank you for this wonderful review, we look forward to your next visit at this your home far away from home Occidental Nuevo Vallarta. All our best, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

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