Habitación del hotel Occidental Nuevo Vallarta Resort
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Карта и расположение

Paseo de Los Cocoteros 18 Villa 8   Fracc. Náutico Turístico 63732 , Nuevo Vallarta   Nayarit  


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11,5 км Международный аэропорт Лисенсиадо Густаво Диас Ордас

100 м Пляж

Отзывы клиентов

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Royal Level at Occidental Nuevo Vallarta

4.5/5 Round Indicators
| 4278 Отзывы

ОБЩАЯ ОЦЕНКА

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ПОДРОБНАЯ ОЦЕНКА

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Соотношение цены и качества

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Местоположение

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Качество сна

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Номера

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Чистота

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Услуги


Отзывы

Великолепно

52% Complete

2232

Очень хорошо

31% Complete

1334

Достаточно хорошо

9% Complete

414

Плохо

3% Complete

167

Очень плохо

3% Complete

131

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    Round Indicators
    Kristy V 12/16/2018 Семья

    “Beautiful, Cozy Resort”

    We bought the Royal Level package for our vacation and it was worth it. To start, your room key is attached to your wrist which was very convenient. The royal level check-in is on the 7th floor and the view is breathtaking. The sunsets are stunning every night. The staff throughout the resort were very warm and welcoming. We ate breakfasts in the 7th-floor dining room, and the waiters Luis, Henri, Abraham, and Giovanni always had big smiles, learned our favorite drinks, greeted us with "Buenos días" and coached me on how to say simple words in Spanish. The food was very tasty. Then we'd pick up towels and relax around the Royal/First Club pool. Augustin, Fernando, Anabel made excellent drinks and made sure we enjoyed ourselves. They were friendly and really made our stay fun. We tried out the Zumba, dancing, and biking and visited the resort theater, I remember Maria's name, but all the staff there were very fun and helpful. The beach is stunning, they groom it daily, and we went for many long walks. If you go out at 7am you can see baby turtles! We visited the Tokyo restaurant three times and had a lovely chat with the waiter, Michael. In the Italian restaurant, we were very entertained with the flaming coffee. A few of us had massages. We used the gym too. At night, on the 7th-floor, Guilermo would make us cocktails.
    Round Indicators
    Shuswap06 12/16/2018 Пара

    “Great stay”

    Had a great time for the 7 days we were at this resort. The food,drink and staff were top notch. Small resort with a big feeling,and again the staff at this resort was excellent, which in our opinion, is very important. Great rooms all with a ocean view, great beach with plenty of loungers. Special thank you to Anaciela in the lobby bar, always great service and a warm welcoming smile,also the beach waiter that brought us morning ceasars without asking for them.And Carlos and Jiovanio(Joe) at El Mariachi who did a amazing job arranging to have our fresh caught MaHi Mahi in their restaurant . Would stay at this resort again definitely.
    Round Indicators
    nats399399 Голландия, Мичиган. 12/14/2018 Пара

    “Lovely beach, helpful staff”

    The Occidental Grand Barcelo is lovely for a relaxing get away, music by the pool is VERY loud after 10am so if you want peace and quiet you’ll have to go under the palms on the beach at the far north of the property. Also they have many weddings on the weekends which can be loud until quite late at night. Food was good, speciality restaurants are better. Rooms are getting a bit worn but get repainted regularly so look pretty nice. Staff are s outstanding!!

    PachecoR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
     Dear Guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Nuevo Vallarta. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    Tina D 12/14/2018 Пара

    “Small but mighty”

    The staff was absolutely amazing! Julio Larios and Augustin Loeza at the first club pool bar were on pint the whole time we were there. Not only were they very attentive they were very friendly. The food and entertainment was perfect.

    PachecoR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
     Dear Tina, Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will certainly relay your praising comments to Julio and Agustin and we are sure they will be pleased to know their efforts have been appreciated. Once more, we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    Round Indicators
    Christina J Port Moody, Канада. 12/14/2018 Пара

    “This is not a 4.5 Star”

    This hotel is not worthy of 4.5 stars... the food was meh ok at best, the rooms are small, the walls are thin... you hear your neighbors and everyone walking up and down the hallway. The maids are loud in the morning... Staff entered our room even when we had the do not disturb sign out... didn’t make me feel very comfortable we got woken up by some issue with the plumbing and it looked like mud in the toilet. The next day out toilet was clogged ... We asked for a late check out for 2 hours they wanted 45$ like really?! They were so rude when we even asked. At 11 am I couldn’t get back into our room... the card was already not working as we were checking out check out was 12.... And then you need a slip of paper allowing you to leave like really ..... The only good thing was the pool bar staff and waiters were awesome.... Kudos to Christian at the pool he made the day so enjoyable.... Never again will we stay at an Occidental

    PachecoR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
     Dear Christina, Thank you for sharing a review of Occidental Nuevo Vallarta hotel. We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    ОЦЕНКА

    Round Indicators

    • декабрь 16 2018
    • Семья

    Kristy V

    “Beautiful, Cozy Resort”


    We bought the Royal Level package for our vacation and it was worth it. To start, your room key is attached to your wrist which was very convenient. The royal level check-in is on the 7th floor and the view is breathtaking. The sunsets are stunning every night. The staff throughout the resort were very warm and welcoming. We ate breakfasts in the 7th-floor dining room, and the waiters Luis, Henri, Abraham, and Giovanni always had big smiles, learned our favorite drinks, greeted us with "Buenos días" and coached me on how to say simple words in Spanish. The food was very tasty. Then we'd pick up towels and relax around the Royal/First Club pool. Augustin, Fernando, Anabel made excellent drinks and made sure we enjoyed ourselves. They were friendly and really made our stay fun. We tried out the Zumba, dancing, and biking and visited the resort theater, I remember Maria's name, but all the staff there were very fun and helpful. The beach is stunning, they groom it daily, and we went for many long walks. If you go out at 7am you can see baby turtles! We visited the Tokyo restaurant three times and had a lovely chat with the waiter, Michael. In the Italian restaurant, we were very entertained with the flaming coffee. A few of us had massages. We used the gym too. At night, on the 7th-floor, Guilermo would make us cocktails.


    ОЦЕНКА

    Round Indicators

    • декабрь 16 2018
    • Пара

    Shuswap06

    “Great stay”


    Had a great time for the 7 days we were at this resort. The food,drink and staff were top notch. Small resort with a big feeling,and again the staff at this resort was excellent, which in our opinion, is very important. Great rooms all with a ocean view, great beach with plenty of loungers. Special thank you to Anaciela in the lobby bar, always great service and a warm welcoming smile,also the beach waiter that brought us morning ceasars without asking for them.And Carlos and Jiovanio(Joe) at El Mariachi who did a amazing job arranging to have our fresh caught MaHi Mahi in their restaurant . Would stay at this resort again definitely.


    ОЦЕНКА

    Round Indicators

    • декабрь 14 2018
    • Голландия, Мичиган
    • Пара

    nats399399

    “Lovely beach, helpful staff”


    The Occidental Grand Barcelo is lovely for a relaxing get away, music by the pool is VERY loud after 10am so if you want peace and quiet you’ll have to go under the palms on the beach at the far north of the property. Also they have many weddings on the weekends which can be loud until quite late at night. Food was good, speciality restaurants are better. Rooms are getting a bit worn but get repainted regularly so look pretty nice. Staff are s outstanding!!


    PachecoR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
    Dear Guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Nuevo Vallarta. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    ОЦЕНКА

    Round Indicators

    • декабрь 14 2018
    • Пара

    Tina D

    “Small but mighty”


    The staff was absolutely amazing! Julio Larios and Augustin Loeza at the first club pool bar were on pint the whole time we were there. Not only were they very attentive they were very friendly. The food and entertainment was perfect.


    PachecoR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
    Dear Tina, Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We will certainly relay your praising comments to Julio and Agustin and we are sure they will be pleased to know their efforts have been appreciated. Once more, we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

    ОЦЕНКА

    Round Indicators

    • декабрь 14 2018
    • Port Moody, Канада
    • Пара

    Christina J

    “This is not a 4.5 Star”


    This hotel is not worthy of 4.5 stars... the food was meh ok at best, the rooms are small, the walls are thin... you hear your neighbors and everyone walking up and down the hallway. The maids are loud in the morning... Staff entered our room even when we had the do not disturb sign out... didn’t make me feel very comfortable we got woken up by some issue with the plumbing and it looked like mud in the toilet. The next day out toilet was clogged ... We asked for a late check out for 2 hours they wanted 45$ like really?! They were so rude when we even asked. At 11 am I couldn’t get back into our room... the card was already not working as we were checking out check out was 12.... And then you need a slip of paper allowing you to leave like really ..... The only good thing was the pool bar staff and waiters were awesome.... Kudos to Christian at the pool he made the day so enjoyable.... Never again will we stay at an Occidental


    PachecoR, Gerente в Occidental Nuevo Vallarta, ответил(а) на этот отзыв
    Dear Christina, Thank you for sharing a review of Occidental Nuevo Vallarta hotel. We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best Regards, Rodolfo Pacheco Gerente General / General Manager Occidental Nuevo Vallarta

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