Бассейн отеля Barceló Isla Canela

Barceló Isla Canela

Texto: 47802 Отель, оформленный в стиле андалузской деревни, находится на первой линии у пляжа острова Канела. Идеальный отель для семейного отдыха. Paseo de los Gavilanes, s/n | 21409 Ayamonte, Huelva
+34 959 477 124 +34 959 477 170
Barceló Isla Canela Texto: 47802 4.5 out of 5 based on 625 ratings. 625 user reviews.
Barceló Isla Canela reviewed by John B on . Excellent hotel We spent a week at this hotel at the end of April and would definitely repeat the future if we ever go back to Isla Canela. Large, well furnished and spotlessly clean room. Friendly reception staff... Rating: 4
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Barceló Isla Canela

Paseo de los Gavilanes, s/n   21409 Ayamonte, Huelva  


Places of Interest

50 км Международный аэропорт Фару

3 км Поле для гольфа Isla Canela

152 км Национальный парк Доньяна

300 м Пляж Исла-Канела

Premios y Reconocimientos Prizes and awards

Отзывы клиентов

Лучшие эксперты — сами туристы.

Barceló Isla Canela

4.5/5 Round Indicators
| 655 Отзывы

ОБЩАЯ ОЦЕНКА

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ПОДРОБНАЯ ОЦЕНКА

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Соотношение цены и качества

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Местоположение

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Услуги


ОЦЕНКА ПО МНЕНИЮ ПУТЕШЕСТВЕННИКОВ

Великолепно

54% Complete

358

Очень хорошо

34% Complete

226

Достаточно хорошо

8% Complete

54

Плохо

1% Complete

13

Очень плохо

0% Complete

4

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    Round Indicators
    reginad34 Мурсия, Испания. 05/26/2017 Пары

    “Good hotel, but be aware of the promises they make .”

    Be aware of the vouchers they are giving you. At the end you cannot use them. We had a voucher of 41 EUR for products and services, but we could not use is for the parking fee, although this wasn't mentioned on the voucher or told us at the check-in.
    Round Indicators
    Brian D Дублин, Ирландия. 05/24/2017 Семья

    “Family weekend”

    Overall we had a very good experience, we would like to return and use more of the hotel facilities as we were mainly using the hotel as a base to visit a family member. The staff are very pleasant and friendly.

    RUBENS R, Director General в Barcelo Isla Canela, ответил(а) на этот отзыв
     Dear Brian, Thank you very much for your comments, it is a pleasure to all of us to know you had an amazing stay at Barceló Isla Canela. In the name of all the staff members, it was really a pleasure to attend you and take care of you. At the same time, we also would like to thank you for your fantastic comments on the staff. We hope to see you in our hotel in the near future. Yours sincerely, Rubens Ruiz General Manager Barceló Isla Canela

    Round Indicators
    Lucy B Великобритания. 05/18/2017 Пары

    “Adequate”

    GOOD STUFF: Right next to an absolutely stunning beach Very attractive pool area Nicely appointed bedrooms Comfy beds THE OK STUFF: Enthusiastic events team – albeit with a slightly misguided programme – such as a mini disco in the main bar at 9pm for the 2 children staying in the hotel, as opposed to the 200 adults (most over the age of 60) THE BAD STUFF: First room we were given was dirty – toothpaste stains on bathroom water glasses, sticky stains on the wall with hair stuck to it, bird droppings all over balcony. Wires were hanging out of the wall beneath the light fittings (see images). We had no toilet paper in our first room. The gentleman at reception seemed to think this was funny when we had to ask for some. Second room was better, but the balcony chairs and table were filthy. We had to wipe these down ourselves (see image). Air conditioning shouldn’t really be classed as air conditioning. We always had to leave the balcony doors and bathroom window open to get a cool breeze through as the air conditioning unit was pumping out warm-ish air despite asking reception to help fix this. There were a couple of days of rain. When the rain cleared up for beautiful sun in the afternoon, they didn’t open the pool bar. On a couple of days when the pool bar was open, the lounge bar back in the main hotel was closed. Not acceptable. Dining room was very busy at peak times and getting a table could be a bit tough – not helped by the fact that parts of the dining room were cordoned off. Table clearing in the dining room was poor. It wasn’t uncommon to be on your dessert before any plates from your starter or main were cleared (see image). Some of the hotel staff were very grumpy – particularly one of the waiters. The hotel was redecorated in 2016, and you can see this in the rooms, but if you look at the hotel itself from the outside, the paint jobs, the roofs, some of the windows – it’s all a bit shabby and old looking. All guests that arrived after us were treated to a glass of bubbly, this was not offered to us. No idea why we were treated differently. THE AREA: Not the hotel’s fault, but it’s in a bit of a ghost town. Hardly any shops or bars in anything resembling walking distance. SUMMARY: We had a decent stay but there was nothing really good. Wouldn’t go back, but that has as much to do with the area as the hotel.

    RUBENS R, Director General в Barcelo Isla Canela, ответил(а) на этот отзыв
     Dear Guest I would like to thank you for choosing Barcelo Isla Canela to enjoy your holidays. Also I must thank for taking your time to share such an accurate review about your stay, it will help us improve. Regarding your comments about the cleanning I woudl like to maker clear that we are making the changes needed so that nothing similar happends again. As you mentioned the pool bar is not open when the day is rainy and we open the cafeteria by reception. But when is sunny and nice cafeteria is not used so we just let pool bar open. I am sorry if this decision is not suitable for you. We are working hard in our restaurant to have the best service possible at certain moments of the evenning it can be a bit busy but our team make great effort to have a nice and confortable dinner. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Yours sincerely Rubens Ruiz Carrera Director | General Manager Barceló Isla Canela

    Round Indicators
    Shazzy B Кардифф, Великобритания. 05/15/2017 Путешествие в одиночку

    “Lovely hotel with friendly, helpful staff”

    Stayed here for a week from May 7th 2017. Unfortunately my room was not ready when I arrived and I had to wait an hour but I was able to get a drink & snack from the pool bar and wait in the sunshine. My room was great, very clean and light. Cleaned every day and immaculate. Food choice was great with plenty of choice & I had no problems with hot food being cold during my stay. I found the staff friendly and very helpful when I had a problem with the safe in my room. The entertainment staff were brilliant (thanks Gianni, Marie & Laura) just a shame that the music had to end at 23.30hrs and the lounge area closed. The beach in Isla Canela is amazing but there is a lack of shops, bars & restaurants outside of the hotel so you are reliant on the hotel. Taxi to Ayamonte cost €9 and was worth it (bus cheap but takes longer) Day trip to Seville was well worth doing too. If you are looking for a relaxing holiday lying by the pool or on the beach this is the place to go 😎

    RUBENS R, Director General в Barcelo Isla Canela, ответил(а) на этот отзыв
     Dear Shazzy, Firstly I would like to thank you for the time invested in sharing your valuable impressions about Barceló Isla Canela. I am sorry for the extra time you may have been waiting due to the many check ins. But on the other hand I am glad to hear you did enjoyed of some drinks in our awesome gardens by the sunshine. At the end, our main goal is to take care of our clients and make them enjoy their stay. Once again, thank you very much for choosing our hotel and we hope to have the opportunity to serve you in the near future. Un cordial saludo, Rubens Ruiz General Manager Barceló Isla Canela

    Round Indicators
    bookingofficer essex. 05/12/2017 Короткий отпуск с друзьями

    “Entertainment staff great”

    Lovely looking hotel, amazing beach and beach bar.very quiet as nowhere to walk to in the evenings which was its one downfall . Entertainment staff Gianni Marie and Laura , were a little ray of sunshine . Just need a bit more to do in the evenings and would definitely go back. If you want quiet and relaxing then this is for you

    RUBENS R, Director General в Barcelo Isla Canela, ответил(а) на этот отзыв
     Dear Guest, First and foremost we would like to thank you for choosing our Barceló Isla Canela hotel for your visit to Huelva. We really appreciate your kind comments about our staff and services and we are very happy to know you liked the amazing beaches. In addition I would like to inform you that we do have more animation during the summer months for our guests to enjoy. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Yours sincerely, Rubens Ruiz General Manager Barceló Isla Canela

    ОЦЕНКА

    Round Indicators

    • май 26 2017
    • Мурсия, Испания
    • Пары

    reginad34

    “Good hotel, but be aware of the promises they make .”


    Be aware of the vouchers they are giving you. At the end you cannot use them. We had a voucher of 41 EUR for products and services, but we could not use is for the parking fee, although this wasn't mentioned on the voucher or told us at the check-in.


    ОЦЕНКА

    Round Indicators

    • май 24 2017
    • Дублин, Ирландия
    • Семья

    Brian D

    “Family weekend”


    Overall we had a very good experience, we would like to return and use more of the hotel facilities as we were mainly using the hotel as a base to visit a family member. The staff are very pleasant and friendly.


    RUBENS R, Director General в Barcelo Isla Canela, ответил(а) на этот отзыв
    Dear Brian, Thank you very much for your comments, it is a pleasure to all of us to know you had an amazing stay at Barceló Isla Canela. In the name of all the staff members, it was really a pleasure to attend you and take care of you. At the same time, we also would like to thank you for your fantastic comments on the staff. We hope to see you in our hotel in the near future. Yours sincerely, Rubens Ruiz General Manager Barceló Isla Canela

    ОЦЕНКА

    Round Indicators

    • май 18 2017
    • Великобритания
    • Пары

    Lucy B

    “Adequate”


    GOOD STUFF: Right next to an absolutely stunning beach Very attractive pool area Nicely appointed bedrooms Comfy beds THE OK STUFF: Enthusiastic events team – albeit with a slightly misguided programme – such as a mini disco in the main bar at 9pm for the 2 children staying in the hotel, as opposed to the 200 adults (most over the age of 60) THE BAD STUFF: First room we were given was dirty – toothpaste stains on bathroom water glasses, sticky stains on the wall with hair stuck to it, bird droppings all over balcony. Wires were hanging out of the wall beneath the light fittings (see images). We had no toilet paper in our first room. The gentleman at reception seemed to think this was funny when we had to ask for some. Second room was better, but the balcony chairs and table were filthy. We had to wipe these down ourselves (see image). Air conditioning shouldn’t really be classed as air conditioning. We always had to leave the balcony doors and bathroom window open to get a cool breeze through as the air conditioning unit was pumping out warm-ish air despite asking reception to help fix this. There were a couple of days of rain. When the rain cleared up for beautiful sun in the afternoon, they didn’t open the pool bar. On a couple of days when the pool bar was open, the lounge bar back in the main hotel was closed. Not acceptable. Dining room was very busy at peak times and getting a table could be a bit tough – not helped by the fact that parts of the dining room were cordoned off. Table clearing in the dining room was poor. It wasn’t uncommon to be on your dessert before any plates from your starter or main were cleared (see image). Some of the hotel staff were very grumpy – particularly one of the waiters. The hotel was redecorated in 2016, and you can see this in the rooms, but if you look at the hotel itself from the outside, the paint jobs, the roofs, some of the windows – it’s all a bit shabby and old looking. All guests that arrived after us were treated to a glass of bubbly, this was not offered to us. No idea why we were treated differently. THE AREA: Not the hotel’s fault, but it’s in a bit of a ghost town. Hardly any shops or bars in anything resembling walking distance. SUMMARY: We had a decent stay but there was nothing really good. Wouldn’t go back, but that has as much to do with the area as the hotel.


    RUBENS R, Director General в Barcelo Isla Canela, ответил(а) на этот отзыв
    Dear Guest I would like to thank you for choosing Barcelo Isla Canela to enjoy your holidays. Also I must thank for taking your time to share such an accurate review about your stay, it will help us improve. Regarding your comments about the cleanning I woudl like to maker clear that we are making the changes needed so that nothing similar happends again. As you mentioned the pool bar is not open when the day is rainy and we open the cafeteria by reception. But when is sunny and nice cafeteria is not used so we just let pool bar open. I am sorry if this decision is not suitable for you. We are working hard in our restaurant to have the best service possible at certain moments of the evenning it can be a bit busy but our team make great effort to have a nice and confortable dinner. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Yours sincerely Rubens Ruiz Carrera Director | General Manager Barceló Isla Canela

    ОЦЕНКА

    Round Indicators

    • май 15 2017
    • Кардифф, Великобритания
    • Путешествие в одиночку

    Shazzy B

    “Lovely hotel with friendly, helpful staff”


    Stayed here for a week from May 7th 2017. Unfortunately my room was not ready when I arrived and I had to wait an hour but I was able to get a drink & snack from the pool bar and wait in the sunshine. My room was great, very clean and light. Cleaned every day and immaculate. Food choice was great with plenty of choice & I had no problems with hot food being cold during my stay. I found the staff friendly and very helpful when I had a problem with the safe in my room. The entertainment staff were brilliant (thanks Gianni, Marie & Laura) just a shame that the music had to end at 23.30hrs and the lounge area closed. The beach in Isla Canela is amazing but there is a lack of shops, bars & restaurants outside of the hotel so you are reliant on the hotel. Taxi to Ayamonte cost €9 and was worth it (bus cheap but takes longer) Day trip to Seville was well worth doing too. If you are looking for a relaxing holiday lying by the pool or on the beach this is the place to go 😎


    RUBENS R, Director General в Barcelo Isla Canela, ответил(а) на этот отзыв
    Dear Shazzy, Firstly I would like to thank you for the time invested in sharing your valuable impressions about Barceló Isla Canela. I am sorry for the extra time you may have been waiting due to the many check ins. But on the other hand I am glad to hear you did enjoyed of some drinks in our awesome gardens by the sunshine. At the end, our main goal is to take care of our clients and make them enjoy their stay. Once again, thank you very much for choosing our hotel and we hope to have the opportunity to serve you in the near future. Un cordial saludo, Rubens Ruiz General Manager Barceló Isla Canela

    ОЦЕНКА

    Round Indicators

    • май 12 2017
    • essex
    • Короткий отпуск с друзьями

    bookingofficer

    “Entertainment staff great”


    Lovely looking hotel, amazing beach and beach bar.very quiet as nowhere to walk to in the evenings which was its one downfall . Entertainment staff Gianni Marie and Laura , were a little ray of sunshine . Just need a bit more to do in the evenings and would definitely go back. If you want quiet and relaxing then this is for you


    RUBENS R, Director General в Barcelo Isla Canela, ответил(а) на этот отзыв
    Dear Guest, First and foremost we would like to thank you for choosing our Barceló Isla Canela hotel for your visit to Huelva. We really appreciate your kind comments about our staff and services and we are very happy to know you liked the amazing beaches. In addition I would like to inform you that we do have more animation during the summer months for our guests to enjoy. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Yours sincerely, Rubens Ruiz General Manager Barceló Isla Canela

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