Окрестности отеля  Barceló Castillo Club Premium

Barceló Castillo Royal Level

Texto: 38770 Элитный отель на первой линии у моря в Калета-де-Фусте идеально подходит для отдыха с семьей или компанией друзей. Avenida del Castillo, s/n | 35610 Caleta de Fuste, Antigua (Fuerteventura)
+34 928 16 31 00 +34 928 163 042
Barceló Castillo Royal Level Texto: 38770 4.5 out of 5 based on 717 ratings. 717 user reviews.
Barceló Castillo Royal Level reviewed by Lyubomyr M on . В этом отеле брать - только Royal Level Royal Level - это премиум левел отеля Barcelo Castillo Beach Resort. Тоесть, есть вариант Обычный и Премиум. Никому не советую брать Обычный вариант отдыха в этом отеле. Грязно, неуютно, людно. Не... Rating: 3
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Barceló Castillo Royal Level

Avenida del Castillo, s/n   35610 Caleta de Fuste, Antigua (Fuerteventura)  


Places of Interest

7 км Фуэртевентура

250 м Пляж Эль-Кастильо

192 м Замок Буэнавентура

3 км Поле для гольфа Salinas de Antigua

Premios y Reconocimientos Prizes and awards

Отзывы клиентов

Лучшие эксперты — сами туристы.

Barceló Castillo Royal Level

4.5/5 Round Indicators
| 796 Отзывы

ОБЩАЯ ОЦЕНКА

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ПОДРОБНАЯ ОЦЕНКА

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Соотношение цены и качества

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Местоположение

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Качество сна

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Номера

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Чистота

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Услуги


ОЦЕНКА ПО МНЕНИЮ ПУТЕШЕСТВЕННИКОВ

Великолепно

64% Complete

512

Очень хорошо

26% Complete

209

Достаточно хорошо

6% Complete

51

Плохо

1% Complete

14

Очень плохо

1% Complete

10

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    Round Indicators
    Peter B 11/28/2017 Пара

    “Winter Break”

    Booked a 1 week stay from 22nd Nov. On arrival hotel was beautiful and reception were very friendly. Booked a deluxe suite with sea view. On entering room thought it was a bit dark but opened curtains hoping the sea view would lighten the room sadly this was not the case. Our sea view was a bit of sand and a bush! Very disappointed. Should not be advertised as sea view. Stayed in room for couple of hours then thought that I couldn’t stay in that room. Approached receptionist who was very kind and helpful and said unfortunately she couldn’t do anything that evening but could move us the following day. We checked out of room at 11 and into the new one at 3pm. No comparison. View was amazing. Our holiday then began. Resort was beautiful. Food was buffet style and is a bit repetitive but knew that about buffet food before coming. Could do with being a wee bit warmer but otherwise can’t fault it. Staff are very friendly and helpful. Absolutely loved my holiday and want to book again for next year but sadly staff can’t guarantee that we wouldn’t be back in the sea view room with no sea view. Such a shame too.
    Round Indicators
    Caroline067 Hampshire. 11/27/2017 Пара

    “A great hotel”

    Super rooms in an excellent position overlooking the sea, great food, superb staff. Wish we could have stayed longer! Definitely worth paying a bit more for a sea view. We loved the crazy golf next door which was free and we also enjoyed our free visit to Thalassotherapy Spa.
    Round Indicators
    andrewrG4017XX Брекнел, Великобритания. 11/27/2017 Пара

    “Lovely hotel”

    Hotel is fab but food let it down not much choice in premium restaurant and mostly cold and when I was ill and reported this to reception nothing was done to heat food properly. We ate in the general restaurant one lunchtime and the choice was great and hot but we had paid extra for premium dining.
    Round Indicators
    josephinec48 Лансароте, Испания. 11/25/2017 Семья

    “Family friendly hotel”

    Royal Level is perfect for families. The suites are high quality and spacious. Staff are highly trained .Choice of food is amazing & worth going AIl Inclusive as every meal is a feast. This is our 2nd visit & will be returning again soon

    elcastillorrpp, Guest Relations Manager в Barcelo Castillo Royal Level, ответил(а) на этот отзыв
     Dear guest, Thank you for reviewing your recent stay in our Barceló Castillo Beach Resort. It is wonderful to hear that we were able to make your stay special from the moment you arrived until the moment you departed. Also we would like to thank you your wonderful words about our Royal Level area. We can assure you that we do our best everyday to surprise our guests with little details and to treat you in a customized manner. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Regards, Marta Diez - Guest Experience Manager

    Round Indicators
    Lyubomyr M 06/28/2017 Семья

    “В этом отеле брать - только Royal Level”

    Royal Level - это премиум левел отеля Barcelo Castillo Beach Resort. Тоесть, есть вариант Обычный и Премиум. Никому не советую брать Обычный вариант отдыха в этом отеле. Грязно, неуютно, людно. Не смотря на все это, этот отель - один из лучших на этом пляже

    elcastillorrpp, General Manager в Barcelo Castillo Royal Level, ответил(а) на этот отзыв
     Dear Guest, We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Barceló Castillo Beach Resort hotel and apologise if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Thorough cleaning is an absolute must for Barceló and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in our hotels, for future occasions we strongly encourage you to contact our reception in the event of finding any area of uncleanliness , this will give us an opportunity to bring your remarks to the attention of our housekeeping management. We are glad to read that you really enjoyed our unbeatable location in the front of the beach. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards, Alirio Pérez General Manager

    ОЦЕНКА

    Round Indicators

    • ноябрь 28 2017
    • Пара

    Peter B

    “Winter Break”


    Booked a 1 week stay from 22nd Nov. On arrival hotel was beautiful and reception were very friendly. Booked a deluxe suite with sea view. On entering room thought it was a bit dark but opened curtains hoping the sea view would lighten the room sadly this was not the case. Our sea view was a bit of sand and a bush! Very disappointed. Should not be advertised as sea view. Stayed in room for couple of hours then thought that I couldn’t stay in that room. Approached receptionist who was very kind and helpful and said unfortunately she couldn’t do anything that evening but could move us the following day. We checked out of room at 11 and into the new one at 3pm. No comparison. View was amazing. Our holiday then began. Resort was beautiful. Food was buffet style and is a bit repetitive but knew that about buffet food before coming. Could do with being a wee bit warmer but otherwise can’t fault it. Staff are very friendly and helpful. Absolutely loved my holiday and want to book again for next year but sadly staff can’t guarantee that we wouldn’t be back in the sea view room with no sea view. Such a shame too.


    ОЦЕНКА

    Round Indicators

    • ноябрь 27 2017
    • Hampshire
    • Пара

    Caroline067

    “A great hotel”


    Super rooms in an excellent position overlooking the sea, great food, superb staff. Wish we could have stayed longer! Definitely worth paying a bit more for a sea view. We loved the crazy golf next door which was free and we also enjoyed our free visit to Thalassotherapy Spa.


    ОЦЕНКА

    Round Indicators

    • ноябрь 27 2017
    • Брекнел, Великобритания
    • Пара

    andrewrG4017XX

    “Lovely hotel”


    Hotel is fab but food let it down not much choice in premium restaurant and mostly cold and when I was ill and reported this to reception nothing was done to heat food properly. We ate in the general restaurant one lunchtime and the choice was great and hot but we had paid extra for premium dining.


    ОЦЕНКА

    Round Indicators

    • ноябрь 25 2017
    • Лансароте, Испания
    • Семья

    josephinec48

    “Family friendly hotel”


    Royal Level is perfect for families. The suites are high quality and spacious. Staff are highly trained .Choice of food is amazing & worth going AIl Inclusive as every meal is a feast. This is our 2nd visit & will be returning again soon


    elcastillorrpp, Guest Relations Manager в Barcelo Castillo Royal Level, ответил(а) на этот отзыв
    Dear guest, Thank you for reviewing your recent stay in our Barceló Castillo Beach Resort. It is wonderful to hear that we were able to make your stay special from the moment you arrived until the moment you departed. Also we would like to thank you your wonderful words about our Royal Level area. We can assure you that we do our best everyday to surprise our guests with little details and to treat you in a customized manner. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Regards, Marta Diez - Guest Experience Manager

    ОЦЕНКА

    Round Indicators

    • июнь 28 2017
    • Семья

    Lyubomyr M

    “В этом отеле брать - только Royal Level”


    Royal Level - это премиум левел отеля Barcelo Castillo Beach Resort. Тоесть, есть вариант Обычный и Премиум. Никому не советую брать Обычный вариант отдыха в этом отеле. Грязно, неуютно, людно. Не смотря на все это, этот отель - один из лучших на этом пляже


    elcastillorrpp, General Manager в Barcelo Castillo Royal Level, ответил(а) на этот отзыв
    Dear Guest, We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Barceló Castillo Beach Resort hotel and apologise if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Thorough cleaning is an absolute must for Barceló and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in our hotels, for future occasions we strongly encourage you to contact our reception in the event of finding any area of uncleanliness , this will give us an opportunity to bring your remarks to the attention of our housekeeping management. We are glad to read that you really enjoyed our unbeatable location in the front of the beach. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards, Alirio Pérez General Manager

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