Terms of use, privacy, security and copyright

1. Legal information

For the purposes of the provisions of Article 10.1, of the Information Society Services and Electronic Commerce Act, of 11 July 2002, BARCELÓ GESTIÓN HOTELERA S.L. is established as the service provider, with registered address in Palma de Mallorca (Islas Baleares, Spain), C/ Josep Rover Motta, nº 27, CP 07006, holder of Corporate Tax Code B-07.918.287, registered in the Mallorca Companies' Register, Folio 62, Volume 1606, Section 8, Page PM-30.506, 1st inscription.

2. Contracting

For the purposes of the provisions of Article 27.a) of the LSSI (the Information Society Services and Electronic Commerce Act), hiring via www.barcelo.com will comprise the following stages:Stage 1: Select the hotel on the homepage using the search parameters and the dates of your stay.

Stage 2: Choose the type of room, how many rooms and how many people.

Stage 3: Select extras and additional services to give the overall price. Enter personal data relating to the booking and those of the bank card used to guarantee the booking and accept the general booking conditions.

Stage 4: Formalise the booking, which displays the confirmation page.

Stage 5: An e-mail to confirm the booking is sent, which includes booking details.

Barceló Gestión Hotelera S.L. will generate a comprehensive e-document formalising the booking for your records, which gives you access and informs you fully about the booking contents in an e-mail once it has been processed.

Once the booking has been formalised, we ask customers to check its contents to identify any possible errors that may have occurred when entering the details; in order to correct these, please call our central bookings number (http://193.106.177.72/BarceloHotels/en_GB/facilities/telephone-bookings.aspx) or send an e-mail to sac2@barcelo.com, giving the booking identification details.

We offer our contracting procedure in the following languages:

Spanish
English
French
German
Italian
Portuguese
Russian

In accordance with the specific conditions for the particular rates that are applied to the booking, payment of these can be as follows (i) fully or partially in advance when the booking is formalised, (ii) when the customer registers at the hotel and physically checks in, or (iii) when they check out. Payment can be with a credit card that is accepted by the hotel and/or in cash in the legal currency of the country in which the hotel is located.

We should inform you that in accordance with the provisions of Article 93.2.b) LGDCyU (the General Consumer and User Protection Act), the legal regulation relating to the right to abandonment will not apply to bookings made via www.barcelo.com, with the specific conditions of the offer applying to cancellations. To do this, customers should contact the hotel directly using the telephone number, or postal or e-mail address indicated in the booking confirmation message and give the booking identification details.

3. Personal data protection

BARCELÓ GESTIÓN HOTELERA S.L., (hereafter, BARCELÓ HOTELS & RESORTS) undertakes to comply with current legislation in terms of automated data treatment and, in particular, with the Personal Data Protection Act 15/99, of 13 December 1999, (hereafter, the LPD). By means of the privacy policy detailed below, BARCELO HOTELS & RESORTS would like to inform its customers of the following points:

For the purposes of providing the services offered via www.barcelo.com, as well as a personalised products and services offer, improving the commercial relationship and managing requests made by our customers, BARCELO HOTELS & RESORTS will process its customers' personal data by computer for the purposes specified below.

BARCELO HOTELS & RESORTS guarantees that it is fully responsible for these files and that they have been duly declared and registered with the General Data Protection Agency, whose database can be consulted on the following website: http://www.agpd.es

BARCELO HOTELS & RESORTS would like to inform the Customer that they can exercise their rights of access, rectification, cancellation and opposition directly via the website (in the "my barcelo" section), or by writing to the data manager and owner of the files containing their personal data:

Servicio de Atención al Cliente Dpto. Marketing BARCELO GESTIÓN HOTELERA S.L..( Ref: Protección de Datos) Calle José Rover Motta, 27 Palma de Mallorca - 07006- Spain

BARCELO HOTELS & RESORTS would like to inform the Customer as to the Purposes for which the personal data collected on this website will be used:

a.1.) Customer Registration Forms
After completing the application form for registration on the "my barcelo" programme, all owners agree and authorise Barceló Hotels & Resorts to use and treat the personal data supplied and generated for use of the programme, for the purposes of the services, and to offer personalised products and services and improve the commercial relationship with our customers. To this end, Barceló Hotels & Resorts informs that, to ensure the correct functioning of the programme, customers' personal data will be treated by BARCELO GESTIÓN HOTELERA S.L. and passed to Barceló associate companies, with their treatment and transfer authorised for the purposes stipulated above. Similarly, "my barcelo" users are informed that their personal data may be passed to the companies that participate in the management of the programme, irrespective of the country in which these companies may be located, with the possibility of international data transfers occurring for the exclusive purpose of managing the Programme. For this reason and in accordance with the provisions of the Personal Data Protection Act 15/1999 (LPD), of 13 December, a personal data file has been created which contains everything required to ensure the functioning of the programme. Barceló guarantees that the relevant measures are adopted to ensure the confidential treatment of these data and, if customers do not agree with the treatment or transfer of their personal data, they may write to the Servicio de Atención al Cliente de BARCELÓ GESTIÓN HOTELERA S.L., file processor and manager, at Calle José Rover Motta nº 27, 07006 de Palma de Mallorca, Spain, where they may also exercise their rights of access, rectification, cancellation and opposition.

a.2.) Online Bookings
After completing the Online Bookings Form, all owners agree and authorise BARCELÓ GESTIÓN HOTELERA S.L. to use and process the personal data supplied and make the requested booking, offer personalised products and services and improve the commercial relationship with its customers, and also pass these data to the companies which comprise the Barceló Group and associate companies for the purposes stipulated above. Customers who make bookings are similarly informed that their personal data and booking details will be passed to the companies that have to participate in their booking and/or travel and destination hotel management, irrespective of the country in which these companies may be located, with international data transfers occurring for the exclusive purpose of managing the booking and guaranteeing its execution.

a.3.) Job Bank Form
After completing the Job Bank application, all owners agree and authorise BARCELÓ GESTIÓN HOTELERA S.L. to use and process the personal data and information supplied in order to make it part of our personnel selection database with a view to entering the personnel selection processes of the different Barceló Group hotels and companies and pass these data to the companies which comprise the Barceló Group and associate companies for the exclusive purpose of personnel selection. BARCELO HOTELS & RESORTS would like to inform the owner that they may exercise their rights of access, rectification, cancellation and opposition in writing to the data manager and owner of the files containing their personal data:

Comité de Protección de Datos ( Ref: Protección de Datos) Calle José Rover Motta, 27 Palma de Mallorca - 07006- Spain

a.4.) Registration on Offers and Promotions Distribution List
Barceló Hotels & Resorts would like to inform you that your e-mail address will be entered into a computer file (distribution list) to provide you with information about our news and offers via e-mail.

If you do not wish to receive further news and offer via e-mail, go to "my barcelo" and make changes to your personal data.

4. Privacy and Security

Confidentiality

BARCELÓ HOTELS & RESORTS will not disclose your personal data to any third party other than the ones set out in the previous sections.

BARCELÓ HOTELS & RESORTS guarantees that it will treat your personal data confidentially and that the server on which the data will be stored and treated features the security measures set out in Spanish data protection regulations

Use of Cookies

"Part of the personalisable services of BARCELÓ HOTELS & RESORTS use cookies"

A cookie is a very small text file that a web server may save on the hard drive of a computer to store any type of information about the user. It can only be read by the website that sent it to the computer.

Websites normally use cookies to obtain statistical information about their web pages and to analyse customer behaviour.

A cookie is not an executable file, it cannot propagate or contain a virus and it cannot be longer than 4,000 characters.

BARCELÓ HOTELS & RESORTS uses cookies with the sole aim of drawing up statistics of use of its website. The information that BARCELÓ HOTELS & RESORTS stores on your computer using this mechanism consists solely of a number that identifies a user and their preferences, such as their preferred browsing language, and the date when the cookie was deposited. This will enable it to recognise you on future visits to our website. It does not contain any personal data or financial or health information.

You can configure your browser to accept the cookies you receive or not or for your browser to alert you when a server wants to save a cookie:

* If you use Microsoft Internet Explorer, in the View option, select Internet Options and access Advanced Options. * If you use Netscape, in the Edit menu option, select Preferences and access the Advanced category. BARCELÓ HOTELS & RESORTS would like to thank you for enabling cookie acceptance as this helps us get more accurate data, allowing us to improve the content and design of our website to adapt it to your preferences.

BARCELÓ HOTELS & RESORTS may also register your IP addresses to diagnose any problem with our server, to administer our website and to analyse user trends.

5. Copyright

Barceló, Barceló Hotels & Resorts and BARCELO.COM are registered trademarks of Barceló Corporación Empresarial.

All of the information contained on this website, its graphic design and the HTML, CSS, JAVA, JAVA Script or Active X language code constitute work, the intellectual property of which belongs to BARCELO, and which is therefore protected by the Intellectual Property Act (R.D.l. 1/1996, of 12 April 1996). The distribution, modification, assignment, public communication and any other act that has not been expressly authorised by BARCELO are prohibited.