The capacity has been reduced in communal areas, Carmen buffet restaurant and B-Heaven terrace (subject to recommendations from the health authority at each moment). The rooms have been removed from the necessary decorative elements (possibility of requesting any element through our APP). The cleansing service is offered in the à la carte menu From 09.00 to 15.00, where you can choose to maintain daily cleaning, change frequency, or areas to be cleaned. The bed linen and bathroom cleaning temperatures are at a temperature higher than 60ºc and the hotel staff have individual safety equipment.

The capacity has been reduced in communal areas, Carmen buffet restaurant and B-Heaven terrace (subject to recommendations from the health authority at each moment). The rooms have been removed from the necessary decorative elements (possibility of requesting any element through our APP). The cleansing service is offered in the à la carte menu From 09.00 to 15.00, where you can choose to maintain daily cleaning, change frequency, or areas to be cleaned. The bed linen and bathroom cleaning temperatures are at a temperature higher than 60ºc and the hotel staff have individual safety equipment.

The breakfast service shall be an à la carte or buffet-style restaurant, with all the recommendations and safety measures stipulated by the health authority. Children under the age of 12 must be accompanied by their manager. We would like to inform you that, following recommendations by our advisers regarding safety and health, we have eliminated gloves as a mandatory protective equipment in our buffet. The safest method is the frequent sterilizing with hydroalcohol gel, which is mandatory whenever you go into contact with any frequent contact area.
The B-Heaven terrace bar is closed from November to March. However, from 10.00 until 18.00, access to the terrace exclusively for hotel guests is open, which can be increased with panoramic views of the city. At all times, it will be necessary to respect the expansion between guests, the layout of the tables with a 1.5 meter wide period and use of all the safety measures imposed by the health authorities (e.g., the customer’s proprias mask).

The fitness studio is equipped with reduced capacity. You must request your turn on our APP, collect your key to access reception and respect the mandatory measures and recommendations by the health authorities, at each time. You will have access to products for disinfectants at all times.

The swimming pool will be open from 1 April until 1 November, from 11.00 to 20.00 with a maximum capacity of 5 people (subject to the recommendations of the health authorities at each time) with a 15-minute rotation of bath per person. There will be a minimum space of at least 1.5 meters among sunloungers and you will have the material disinfecting for them.

The use of masks is determined by the health authorities at each moment. Today, the use of a mask is compulsory, in outdoor spaces and any closed space, as long as it is not possible to maintain a personal safety distance of at least 1.5 meters. You must bring your own masks.