The capacity has been reduced in the common areas, the Carmen buffet restaurant and the B-Heaven terrace (subject to recommendations from the health authority at all times). Any unnecessary decorative items have been removed from the rooms (any item can be requested via our app). The à la carte Room Cleaning service is available between 9.00 and 15.00. You can choose to keep daily cleaning, or modify the cleaning frequency or areas to be cleaned. Bed and bathroom linens are washed at temperatures over 60ºC and hotel staff are supplied with personal protective equipment.

The capacity has been reduced in the common areas, the Carmen buffet restaurant and the B-Heaven terrace (subject to recommendations from the health authority at all times). Any unnecessary decorative items have been removed from the rooms (any item can be requested via our app). The à la carte Room Cleaning service is available between 9.00 and 15.00. You can choose to keep daily cleaning, or modify the cleaning frequency or areas to be cleaned. Bed and bathroom linens are washed at temperatures over 60ºC and hotel staff are supplied with personal protective equipment.

The breakfast buffet will have enhanced safety features, in compliance with all the recommendations and safety measures stipulated by the health authorities. Children under the age of 12 must be accompanied by an adult, who will serve them in order to avoid any contact with the buffet. We would like to inform you that, following the advice of our health and safety advisers, gloves are no longer required as obligatory protective equipment at our buffet. The safest method is frequent disinfection with hydroalcoholic gel, and this is compulsory every time you go to serve yourself from our buffet or when coming into contact with any high-touch surfaces.

The B-Heaven terrace bar is open exclusively to guests from 13.30 to 20.00. We will reopen between 20.30 and 23.00 for dinner, with prior reservation through our website www.bheavengranada.com. From 23.00 to 1.00 (although the cut-off time to enter the terrace is midnight) for drinks and cocktails until the permitted capacity is reached. Social distancing between guests must be respected at all times, as well as the arrangement of the tables with 1.5-metre distancing and the use of all the safety measures imposed by the health authorities (e.g., the customer’s own mask).

It is operating with reduced capacity. You must request your time slot on our app, collect the access key from reception and respect the mandatory measures and recommendations from the health authorities at all times.

The swimming pool will be open from 11.00 to 20.00 with a maximum capacity of 5 people (subject to the recommendations from the health authorities at all times) with a 15-minute bathing rotation per person. There is a minimum space of 1.5 metres between sun-lounger groups and cleaning materials will be available for disinfecting them.

The use of masks is determined by the health authorities at all times. Currently, mask usage is compulsory in outdoor spaces and any closed space, if it is not possible to maintain a safe distance of at least 1.5 metres. Guests must bring their own masks.