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General my Barceló Conditions

my Barceló is Barceló Hotel Group's international loyalty program, open and free of charge, which is aimed at rewarding the loyalty of private and independent clients who book on Barcelo.com and through our Call Center. It provides high-value benefits, content, and communications that will enhance the Barceló guest experience before, during, and after your stay.

Accessing the my Barceló Program and carrying out operations through the Barcelo.com website and the Barceló Hotel Group telephone reservation service implies acceptance of the following conditions:

- Accepting the Barceló Hotel Group website privacy policy.

- In order to restrict access to the confidential information relating to your my Barceló Program account on barcelo.com, and to ensure that it can only be revealed with the consent of the owner, you will be required to introduce your personal data (first name, last name, telephone, date of birth, address of residence) a unique and personal e-mail address, and a password.

- In case you forget your password, you can ask for it to be resent to the user e-mail address indicated. In order to do so you must access the www.barcelo.com website, enter into the my Barceló area and click on the option: "Have you forgotten your email or password?"

- The my Barceló member will be responsible for the safekeeping of the chosen password. Barceló Hotel Group will not be held responsible for the consequences of potential illegal use of the member's password by a third party.


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1. OBJECTIVE 1. OBJECTIVE

The my Barceló Program is based on customers obtaining exclusive advantages by registering for the program and making reservations through Barcelo.com and/or our Call Center, and then identifying themselves as a my Barceló member.


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2. BENEFICIARIES 2. BENEFICIARIES

The beneficiaries of the my Barceló Program (hereinafter the "Holder") are individuals of legal age (identified by their personal data) registered in the my Barceló Program through the website www.barcelo.com or via the Barceló Call Center.

To benefit from the exclusive advantages of my Barceló, it is necessary that the account holder is the one who makes the reservation after logging into my Barceló.

Reservations made by people other than the Holder will not accrue points on the Holder's my Barceló account.

The my Barceló client as the Reservation Holder and guest during the respective stay is the only person who can benefit from the exclusive program benefits, and is the person to whom all communications will be directed. In the event of a multiple room reservation, the benefits will apply only and exclusively to the room in which the Reservation Holder is staying, not applying to the other rooms included in the reservation.

In the event that a Reservation Holder makes a reservation for another person and does not stay during the stay, the my Barceló benefits will not apply during this stay.

The payment of all reservation invoices will be made with the credit card included in the reservation process. Except in the case of an advanced payment, payment of the remaining balance will be completed when the guest arrives at the hotel.


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3. THE ACCOUNT 3. THE ACCOUNT

Each client who participates in the my Barceló Program will be able to access a private area within Barcelo.com where the corresponding reservations made on Barceló.com and via our call center within the last 3 years will be reflected:

1. The account will always be active as long as the customer does not decide to unsubscribe from the program.

2. The customer may, at any time, voluntarily request and receive cancellation of their account within the personalized area.

3. The points earned via a member's bookings may not be transferred to the account of another customer.

4. No change of holders is allowed.


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4. TRANSACTIONS 4. TRANSACTIONS

 

Reservations begin to be counted to the my Barceló account once the client has registered in the Program.
For reservations to automatically accumulate points and for my Barceló benefits to be applied, they must be made by the my Barceló account Holder through Barcelo.com and/or Call Center,after login or identification in my Barceló, after enjoying the respective stay (day after check out) in a period of 24 months  from March 26, 2015 (all reservations prior to this date will not be counted for the calculation of level).

If a reservation has been made without previous login or identification in my Barceló, the my Barceló benefits will not be applied during the stay and will not be automatically taken into account in the Program's count for level calculation. Even so, the registered client can import the reservation to his my Barceló account from https://www.barcelo.com/es-es/bhg/importacion-de-reservas/ taking into account the following specifications.


- Only reservations made on Barceló.com and Call Center Barceló, with a check out during the last 12 months, will be imported.
- The reservation must belong to a hotel in the current Barceló Hotel Group portfolio.
- The email address of the reservation Holder must be the same as the email address of the Holder of the my Barceló account to which you wish to import.
- Flight plus hotel package reservations and those made through other websites, travel agencies or other means other than Barceló.com and Call Center Barceló cannot be imported to your my Barceló account.· Considerations with respect to reservations booked in the my Barceló account:

- In case of two or more reservations with consecutive dates in the same hotel (check out of one reservation = check in of the next), only one reservation will be taken into account. However, the total amount spent at the cumulative amount counter level in the Program will be taken into account.

- In case of making two or more reservations under the Holder's account with the same date in the same hotel, only one reservation will be taken into account. However, the total amount spent at the cumulative amount counter level in the Program will be taken into account.

- In case of making two or more reservations under the Holder's account with coinciding days in different hotels, only 1 reservation will be taken into account at the level of the stay counter in the Program. However, the total amount spent at the cumulative amount counter level in the Program will be taken into account.


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5. COMMUNICATION 5. COMMUNICATION

Barceló Hotel Group will periodically send all my Barceló members exclusive personalized offers with periodic conditions in force.


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6. LEVELS 6. LEVELS

There are currently 3 levels in the my Barceló program (introduced July 2, 2015):

- my Barceló: this is the base level that applies to a member after registering in my Barceló and applies during their first and second reservation made through Barcelo.com and/or our Call Center. After the second stay is completed within a period of 24 months, the my Barceló member is upgraded one level to my Barceló Intense. A minimum amount of $600 must be spent in order to upgrade to my Barceló Intense.
- my Barceló Intense: this is the intermediate level that applies to a my Barceló customer after the second stay has been completed within a 24-month period (with a minimum expenditure of $600) and and applies during their third and fourth booking on Barcelo.com and/or our Call Center. After the fourth stay is completed within a period of 24 months, the my Barceló Intense member is upgraded one level to my Barceló Unique. A minimum amount of $2,000 must be spent in order to upgrade from Intense to Unique.
- my Barceló Unique: this is the highest level that applies to a my Barceló member after a fourth stay within a 24-month period (with a minimum expenditure of €$2,000) and applies to the fifth booking onward made at www.barcelo.com and/or our our Call Center.

Your my Barceló level is based on stays you have enjoyed which were booked through Barcelo.com or our Call Center and have been accumulated over a period of 24 months* from March 26, 2015 onward (all bookings made before this date are not used when calculating the level).

 

The minimum spend applies as an additional and required criteria applied towards the level increase from this same date.

 

New: as a consequence of the extraordinary situation caused by the Coronavirus (Covid-19), the duration of validity for the Intense and Unique levels is extended until 12/31/2021.


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7. BENEFITS - Benefit Packages by Level 7. BENEFITS - Benefit Packages by Level

As of July 2, 2015, Barceló Hotel Group offers my Barceló members, based on their level within the program, a recently published rewards scheme that provides a complete set of advantages with additional benefits.

my Barceló Benefits

 

- Exclusive my Barceló rate

- Additional discount on bookings for accumulation of stays (starting with 5% from the first stay enjoyed)

- Special offers and promotions

- Exclusive communication of corporate campaigns

- Preferential check-in and check-out

- Welcome and departure service

- Welcome gift

- Complimentary bottled water in the room on the first night

- 10% discount on extra services at the hotel, regardless of whether or not you are staying at the hotel*

- 5% discount on the experiences at the hotel**

- Personal document printing service

 

Plus the exclusive benefits of booking at Barceló.com:

 

- Best price online guaranteed

- Last rooms available

- Special requests at no charge (subject to availability) ***

- Pre check-in online

*10% discount on extra services during your stay for hotels in the EMEA region; for hotels in the LATAM region there is a minimum Resort Discount of 10%. Check with the hotel for the available services where the discount can be applied. In the case of guests not staying at the hotel, this discount will be applicable only for food and beverage services, and should be approved at each hotel.

**Consult with the hotel regarding the services available to apply the discount. Not applicable on Barceló Experiences:
https://www.barcelo.com/tourism-guide/en-us/ . Experiences that are discounted do not accumulate with resort credit. Discount limited to 10% off Barceló Vacations experiences.

*** Does not apply to hotels and resorts in the Americas. Please check with the hotel during your stay for a list of the available special requests and discounted my Barceló experiences.

 

my Barceló INTENSE Benefits

- Exclusive my Barceló rate

- Additional discount on bookings for accumulation of stays (starting with 10% from the second stay enjoyed)

- Special offers and promotions

- Exclusive communication of corporate campaigns

- Preferential check-in and check-out

- Early check-in from noon onward (subject to availability)
- Late check-out until 2 pm (subject to availability)

- Premium Welcome Gift

- Complimentary bottled water in the room every night

- 20% discount on extra services at the hotel, regardless of whether or not you are staying at the hotel*.

- 10% discount on the experiences at the hotel**

- Personal document printing service

- Special conditions when renting meeting room (audiovisual equipment included and up to 5% off all other services)

- Business Coffee Break when renting meeting rooms

 

Plus the exclusive benefits of booking at Barceló.com:

 

- Best price online guaranteed

- Last rooms available

- Special requests at no charge (subject to availability) ***

- Pre check-in online

*20% discount on extra services during your stay for hotels in the EMEA region; for hotels in the LATAM region there is a minimum Resort Discount of 10%. Check with the hotel for the available services where the discount can be applied. In the case of guests not staying at the hotel, this discount will be applicable only for food and beverage services, and should be approved at each hotel.

 

**Consult with the hotel regarding the services available to apply the discount. Not applicable on Barceló Experiences: https://www.barcelo.com/tourism-guide/en-us/ . Experiences that are discounted do not accumulate with resort credit. Discount limited to 10% off for Barceló Vacations experiences.


*** Does not apply to hotels and resorts in America. Please check with the hotel during your stay for a list of the available special requests and discounted my Barceló experiences.

 

my Barceló UNIQUE Benefits

- Exclusive my Barceló rate

- Additional discount on bookings for accumulation of stays (starting with 10% from the third stay enjoyed)

- Special offers and promotions

- Exclusive communication of corporate campaigns

- Preferential check-in and check-out

- Early check-in from 10 am onward (subject to availability)
- Late check-out until 4 pm (subject to availability)

- Premium Welcome Gift

- VIP amenities in the room

- Complimentary bottled water in the room every night

- Welcome minibar

- 20% discount on extra services at the hotel, regardless of whether or not you are staying at the hotel*.

- 20% discount on the experiences at the hotel**

- Personal document printing service

- Professional printing service

- Special conditions when renting meeting rooms (audiovisual equipment included and up to 15% off all other services)

- Business Coffee Break when renting meeting rooms

 

Plus the exclusive benefits of booking at Barceló.com:


- Best price online guaranteed

- Last rooms available

- Special requests at no charge (subject to availability) ***

- Pre check-in online

*20% discount on extra services during your stay for hotels in the EMEA region; for hotels in the LATAM region there is a minimum Resort Discount of 10%. Check with the hotel for the available services where the discount can be applied. In the case of guests not staying at the hotel, this discount will be applicable only for food and beverage services, and should be approved at each hotel.

**Consult with the hotel regarding the services available to apply the discount. Not applicable on Barceló Experiences: https://www.barcelo.com/tourism-guide/en-us/ . Experiences that are discounted do not accumulate with resort credit. Discount limited to 10% off for Barceló Vacations experiences.


*** Does not apply to hotels and resorts in America. Please check with the hotel during your stay for a list of the available special requests and discounted my Barceló experiences.

The benefits corresponding to the my Barceló level are automatically applied in step 2 of the booking process on Barcelo.com, as long as the reservation is made by logging in to the my Barceló area. Only one my Barceló benefits package will be applied per stay, regardless of the number of rooms in the booking. The benefits only apply to the room in which the my Barceló account owner is staying.


Application of the benefits:

In order to enjoy the my Barceló discount on Barcelo.com reservations (discount for accumulation of stays) and the my Barceló benefits during the stay, it is necessary to log in to the my Barceló area in step 1 (room selection) during the Barcelo.com reservation process or identify yourself as a my Barceló client in the event that the reservation is made through our Call Center. If the booking is made via Barcelo, the benefits corresponding to the Holder's my Barcelo level will be automatically applied in step 2 of the Barcelo.com booking process, as long as the reservation is made by logging in to the my Barceló area. Only one my Barceló benefits package will be applied per stay, regardless of the number of rooms in the booking. The benefits only apply to the room in which the my Barceló account owner is staying.


As a consequence of the health situation generated by COVID-19, Barceló Hotel Group has adapted its operations based on the recommendations of the health authorities, and some of the benefits of the my Barceló loyalty program may be altered during your stay. If we are unable to offer you any of the services, we will do our best to offer you an alternative benefit, subject to availability.


Specifications of some my Barceló benefits (limitations)

- Best Price Guaranteed: To apply the guarantee, the difference must occur between reservations from the same hotel. For example: same hotel, same room type, same package, same dates, same number of guests, same currency, same price restrictions, for the entire stay, fees, taxes, management fees and other costs arising from the service that the other websites impose on the reservation. This difference must be submitted within 24 hours of your purchase on www.barcelo.com, in the help area of Barcelo.com.

- Special requests: When booking on Barcelo.com (always subject to availability) Minimum of 48 hours notice prior to the request. Currency exchange, requests for medication or medical assistance, shuttle services, non-accessible culinary products, upgrades, and other paid services offered by the hotel that are not listed are not considered as special requests.

- Pre check-in online: does not eliminate the client identification process (providing ID documentation and collection of room key), which the hotel must carry out.

- Preferential check-in and check-out: there is a my Barceló reception desk depending on availability in the hotel, and guests must still provide ID for identification purposes.

- Printing services for personal documents: limited to documents for personal use (boarding pass, maps, passport, or ID document) with a maximum of 5 copies per person per stay.

- Early check-in: subject to availability, does not include a free extension of your accommodation package, and in Latin America/Caribbean requires you to notify the hotel at least 48 hours in advance.

- Late check-out: subject to availability, does not include a free extension of your accommodation package.

- Special conditions for hotel experiences: Not applicable for Barceló Experiences: https://www.barcelo.com/tourism-guide/en-us/. Only applicable at hotels with paid experiences available to guests. Discounts do not apply to activities previously booked with the reservation. For Barceló Vacations activities, the maximum discount is 10%. Discounts cannot be combined with other offers and promotions outside the program. Cannot be used in conjunction with resort credit in LATAM.

- Special terms and conditions for meeting rooms: only for clients staying at the hotel who have booked a meeting room. Does not apply to vacation hotels and resorts in Latin America and the Caribbean.

1. Business coffee break: a maximum of one complimentary coffee service per stay for up to 5 people which consists of coffee, tea, and pastries of the hotel's choosing.

2. Complimentary audiovisual equipment: basic equipment available at the hotel.

3. Discount on meeting room rentals: only applicable for meeting rooms with a maximum capacity of 10-12 people. Does not guarantee the availability of rooms with the desired characteristics.

4. Printing service for professional documents: limited to 150 black and white copies maximum, and only guaranteed free of charge with 24 hours notice.

- Welcome Minibar: limited to hotels with in-room minibar. Does not include spirits (drinks) nor restocking.  New: Due to the new protocols put in place as a result of COVID-19, it is required that the client carries out an express request for this service at reception.


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8. HOTELS 8. HOTELS

my Barceló, as Barceló Hotel Group's international loyalty program, applies to all Barceló Hotel Group hotels in Europe, Latin America / Caribbean, and Africa, with the exception of Novo Resort The Residence Luxury Apartments by Barceló (Cádiz, Spain) and Cuba (Caribbean). my Barceló benefits do not apply to bookings made at these hotels, nor do these bookings accumulate in the Holder's my Barceló account for the purpose of calculating the program level.


Although the my Barceló benefits are global, they may be subject to minor adaptations and/or customization, as well as exceptions in how they are applied depending on the circumstances of each hotel.


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9. MODIFICATIONS 9. MODIFICATIONS

1. Barceló Hotel Group reserves the right to modify, partially or totally, the current General Conditions. The customer will be able to access his updated benefits at any time on this page.
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2. Barceló Hotel Group may terminate the participation of a my Barceló Program Holder with immediate effect when the Holder breaches these General Terms and Conditions or when fraudulent use of the account is detected. It is considered fraudulent use of the account when making reservations under the account of a my Barceló Holder for other people who are not the Holder, merely so that the Holder can benefit from the conditions of the Program while not actually being present for the booked room.

3. The Holder can change his/her personal data or unsubscribe from the Program by accessing the private area of my Barceló on Barcelo.com. You can also unsubscribe from communications by using the link provided for this specific purpose in the newsletters sent from Barcelo Hotel Group. 

4. Barceló Hotel Group reserves the right to modify or cancel, in whole or in part, and without prior notice, these Special Conditions, or any other aspect related to the program or the participation of the Holders in it.



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